The Manager of Person-Centered Services position will lead the team of Coordinators who are responsible for providing quality case management and person-centered planning services for DDA-funded individuals supported by OBI. The Manager will be responsible for ensuring that OBI provides case coordination and advocacy for individuals currently in service, as well as those who are not actively participating in current services. This position will help OBI coordinators navigate services, LTSS, funding, and referral sources (i.e., DDA, DORS, CCS's, schools, etc.), regulations and will establish and maintain excellent professional relationships with all stakeholders.
Essential Functions & Responsibilities
+ Interview, hire, train, and supervise qualified Coordinators of Person-Centered Services to provide quality case management to individuals supported by OBI.
+ Coordinate and supervise work schedules, ensuring all participant needs are met.
+ Effectively manage use of the payroll system, approving timecards and leave requests within the required timeframes.
+ Ensure that OBI's client management system software is kept up-to-date at all times, containing accurate information about each individual, and ensuring that all requirements regarding attendance and daily documentation are met.
+ Professionally represent OBI in meetings, trainings, and in the broader community.
+ Support OBI in expansion efforts to include diversifying funding and programmatic offerings.
+ Meet regularly with department staff, reviewing participant progress, status of PCP-related paperwork, individual and family satisfaction and/or concerns, etc.
+ Maintain close and ongoing communication with DSPs and Program Managers to ensure that activities are person-centered (i.e., based on each individual's expressed likes and dislikes) and that they are receiving the highest quality of care and support through OBI's person-centered planning (PCP) process.
+ Assist OBI Coordinators to work collaboratively with Coordinators of Community Services (CCSs) to facilitate timely Person-Centered Planning (PCP) meetings, including proactively reaching out to them to initiate prep meetings and/or to prompt the timely scheduling of annual PCP meetings.
+ Review all PCP paperwork prior to submission to CCSs; this includes Cost Details, Detailed Service Authorization Tools (DSATs), Service Implementation Plan (SIPs), and Person-Centered Plans (PCPs) drafted by the CCS. Close attention to detail is critical to ensure accuracy in services, funding requests, and narrative explanations of what OBI will be expected to do during the PCP year.
+ Review PCPs on LTSS for accuracy and provide feedback to CCS and/or Director of Person-Centered Services regarding any necessary changes that need to be made before services can be accepted.
+ Monitor participant documentation within OBI's online database platform for accuracy, quality, and to remain up-to-date on each participant's progress.
+ Supervise the Coordinators' role in reviewing attendance in our online database as required each week/month, to enable timely and accurate billing to occur.
+ Review and authorize services for participants in LTSS.
+ Ensure that Coordinators are knowledgeable of behavior plans, nursing plans, and other specific care protocols (i.e., toileting needs) so they can assist with training of DSPs assigned to work with individuals on their caseload, and so they can review data related to these areas to remain abreast of progress and make valid recommendations to the team.
+ When requesting/advocating for individual services, particularly 1:1 or behavior support requests, provide DDA and/or the CCS with relevant and substantial back-up documentation and data to justify the request.
+ Maintain accurate and complete records for each participant as instructed in the client management system.
+ Follow all DDA and OBI regulations when investigating, monitoring, and reporting incidents.
+ Communicate with families/caregivers, and CCSs on a regular basis, beings sure to communicate any changes or important information with the entire team. Provide effective supervision to ensure all Coordinators maintain close ongoing communication with everyone on their caseloads, as OBI relies heavily on this team to relay communication.
+ Participate as an active member of OBI's Management Team.
+ Intervene in crisis situations to assist participants in resolving time-sensitive issues, as well as ensuring the appropriate services are received.
+ Establish relationships with other appropriate community nonprofits and service providers, to collaborate and share resources.
+ Maintain up-to-date knowledge of DDA funding, service definitions and regulations.
+ Maintain compliance with all OBI, DDA, OHCQ, and DORS policies and regulations at all times.
+ Provide direct care, including transporting individuals using personal vehicle and/or OBI's vehicles, on occasion as needed.
Qualifications
+ Minimum of 4 years of successful experience working with individuals with developmental disabilities, providing case coordination/case management, or serving in a quality assurance or compliance capacity.
+ Minimum of 2 years of supervision experience.
+ The ability to articulate an understanding of DDA's new service definitions and associated regulations.
+ High school diploma or equivalent required; Bachelor's degree in a related field preferred.
+ Excellent written and oral communication skills.
+ Highly organized and demonstrated ability to work well independently and as part of a team
+ Valid Driver's license (no more than 3 points) and 3+ years driving experience.
+ Proficient in Microsoft Office and a broad understanding of (or ability to learn about) technology that supports community development and person-centeredness and/or virtual service delivery, including apps such as Zoom and Google Voice.
Opportunity Builders, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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How to hire a personal service manager
Personal service manager hiring summary. Here are some key points about hiring personal service managers in the United States:
- In the United States, the median cost per hire a personal service manager is $1,633.
- It takes between 36 and 42 days to fill the average role in the US.
- Human Resources use 15% of their expenses on recruitment on average.
- On average, it takes around 12 weeks for a new personal service manager to become settled and show total productivity levels at work.
How to hire a personal service manager, step by step
To hire a personal service manager, you should create an ideal candidate profile, determine a budget, and post and promote your job. Here's a step-by-step guide on how to hire a personal service manager:
Here's a step-by-step personal service manager hiring guide:
- Step 1: Identify your hiring needs
- Step 2: Create an ideal candidate profile
- Step 3: Make a budget
- Step 4: Write a personal service manager job description
- Step 5: Post your job
- Step 6: Interview candidates
- Step 7: Send a job offer and onboard your new personal service manager
- Step 8: Go through the hiring process checklist
What does a personal service manager do?
Personal service managers must have skills in communication, listening, problem-solving, tact, diplomacy, confidence, and patience. They oversee services, ensure that business needs are being met, supervise associates in customer service, and provide customer assistance. This career pays anywhere from $32K to $140K per year, and it requires a bachelor's, associate's, or even master's degree in business administration,
Post a personal service manager job for free, promote it for a fee
Identify your hiring needs
First, determine the employments status of the personal service manager you need to hire. Certain personal service manager roles might require a full-time employee, whereas others can be done by part-time workers or contractors.
Determine employee vs contractor statusIs the person you're thinking of hiring a US citizen or green card holder?A personal service manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, personal service managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.
The following list breaks down different types of personal service managers and their corresponding salaries.
Type of Personal Service Manager Description Hourly rate Personal Service Manager $25-58 Spa Coordinator Spa coordinators greet customers, escort guests to the treatment areas, and handle correspondence. They also promote their spa services, ensure smooth spa operations, and answer all customer inquiries as much as possible... Show more $10-17 Manager Stylist A Manager Stylist is responsible for supervising cosmetology services and ensuring that the salon is clean, organized, and well-staffed. They ensure the creation of a welcoming environment for clients. $14-25 Create an ideal candidate profile
Common skills:- Patient Care
- Customer Service
- Product Knowledge
- Performance Evaluations
- Payroll
- Sales Floor
- Customer Complaints
- Loss Prevention
- Sales Associates
- Travel Arrangements
- Developmental Disabilities
- Business Plan
- HR
- Vital Signs
Responsibilities:- Assist in managing Medicaid funds and monitor ISP services and expenditures
- Generate monthly productivity evaluations and manage payroll.
- Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
- Display professional and good sportsmanship at all times to ensure that all guidelines for the NCAA are adhered.
- Perform assessments of clients following Medicaid and state regulations.
- Ensure data and adjustments complete timely to ensure proper payroll processing.
Make a budget
Including a salary range in your personal service manager job description is a great way to entice the best and brightest candidates. A personal service manager salary can vary based on several factors:- Location. For example, personal service managers' average salary in wyoming is 47% less than in california.
- Seniority. Entry-level personal service managers earn 57% less than senior-level personal service managers.
- Certifications. A personal service manager with a few certifications under their belt will likely demand a higher salary.
- Company. Working for a prestigious company or an exciting start-up can make a huge difference in a personal service manager's salary.
Average personal service manager salary
$79,922yearly
$38.42 hourly rateEntry-level personal service manager salary$52,000 yearly salaryUpdated January 20, 2026Average personal service manager salary by state
Rank State Avg. salary Hourly rate 1 California $118,614 $57 2 Nevada $87,731 $42 3 Connecticut $85,162 $41 4 Illinois $85,080 $41 5 Massachusetts $84,631 $41 6 New York $81,004 $39 7 Maryland $80,156 $39 8 Iowa $78,295 $38 9 Ohio $76,406 $37 10 Oregon $73,917 $36 11 Michigan $72,669 $35 12 Pennsylvania $72,640 $35 13 Texas $68,423 $33 14 Louisiana $67,683 $33 15 Virginia $67,168 $32 16 South Carolina $66,877 $32 17 Oklahoma $63,954 $31 18 Arkansas $63,093 $30 19 Colorado $63,029 $30 20 Missouri $62,873 $30 Average personal service manager salary by company
Rank Company Average salary Hourly rate Job openings 1 HSBC Bank $115,352 $55.46 2 Pwc $106,572 $51.24 294 3 HP $100,760 $48.44 2 4 Twilio $99,919 $48.04 5 Chubb $88,880 $42.73 3 6 Dignity Health $82,678 $39.75 1 7 United Nations Global Compact $80,870 $38.88 8 Evergreen Health Care $74,929 $36.02 9 KPMG LLP $74,741 $35.93 88 10 Clinical Management Consultants $66,884 $32.16 11 University of Baltimore $64,428 $30.98 12 LifePoint Health $59,226 $28.47 11 13 Tire Discounters $54,120 $26.02 32 14 Atrium Health Floyd $52,467 $25.22 11 15 Nordstrom $46,269 $22.24 6 16 NC.gov $42,309 $20.34 1 17 Samaritas $42,164 $20.27 18 JBS USA $41,804 $20.10 19 Catholic Charities Health and Human Services $41,573 $19.99 20 UnityPoint Health $40,932 $19.68 14 Writing a personal service manager job description
A personal service manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a personal service manager job description:
Personal service manager job description example
Post your job
To find personal service managers for your business, try out a few different recruiting strategies:
- Consider internal talent. One of the most important talent pools for any company is its current employees.
- Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any personal service managers they would recommend.
- Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level personal service managers with the right educational background.
- Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.
- Post your personal service manager job on Zippia to find and recruit personal service manager candidates who meet your exact specifications.
- Use field-specific websites.
- Post a job on free websites.
Interview candidates
Recruiting personal service managers requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.
Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.
The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.
Send a job offer and onboard your new personal service manager
Once you've decided on a perfect personal service manager candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.
It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.
After that, you can create an onboarding schedule for a new personal service manager. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.
Go through the hiring process checklist
- Determine employee type (full-time, part-time, contractor, etc.)
- Submit a job requisition form to the HR department
- Define job responsibilities and requirements
- Establish budget and timeline
- Determine hiring decision makers for the role
- Write job description
- Post job on job boards, company website, etc.
- Promote the job internally
- Process applications through applicant tracking system
- Review resumes and cover letters
- Shortlist candidates for screening
- Hold phone/virtual interview screening with first round of candidates
- Conduct in-person interviews with top candidates from first round
- Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
- Conduct background checks on top candidates
- Check references of top candidates
- Consult with HR and hiring decision makers on job offer specifics
- Extend offer to top candidate(s)
- Receive formal job offer acceptance and signed employment contract
- Inform other candidates that the position has been filled
- Set and communicate onboarding schedule to new hire(s)
- Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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How much does it cost to hire a personal service manager?
There are different types of costs for hiring personal service managers. One-time cost per hire for the recruitment process. Ongoing costs include employee salary, training, onboarding, benefits, insurance, and equipment. It is essential to consider all of these costs when evaluating hiring a new personal service manager employee.
You can expect to pay around $79,922 per year for a personal service manager, as this is the median yearly salary nationally. This can vary depending on what state or city you're hiring in. If you're hiring for contract work or on a per-project basis, hourly rates for personal service managers in the US typically range between $25 and $58 an hour.
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Updated January 20, 2026