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Personal service manager skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical personal service manager skills. We ranked the top skills for personal service managers based on the percentage of resumes they appeared on. For example, 29.3% of personal service manager resumes contained patient care as a skill. Continue reading to find out what skills a personal service manager needs to be successful in the workplace.

15 personal service manager skills for your resume and career

1. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how personal service managers use patient care:

Raised the patient satisfaction scores and maintained high rankings by instituting hourly rounding, patient care boards and bedside report.
Provided in home patient care, feed patients and prepare meals cook.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how personal service managers use customer service:

Trained customer service representatives and supervisor to attain corporate goals for rapid and effective response rates.
Specialized in affluent client relationships by providing intensive customer service and customized loan programs.

3. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how personal service managers use product knowledge:

Trained and assisted sales staff on selling, product knowledge, and loss prevention.
Expanded product knowledge, market awareness, and company protocol training for new employees.

4. Performance Evaluations

Performance evaluation is a formal and productive process to measure an employee's work and results based on their job responsibilities over a defined period of time and to properly measure an employee's contribution to the workforce and employers and achieve a high level of quality and quantity of work produced. The evaluation also helps employees provide information about deficiencies in job performance and the company's expectations for the future.

Here's how personal service managers use performance evaluations:

Conducted performance evaluations with branch personnel.
Directed Command level training and performance evaluation programs-conducted Staff inspections on global operational organizations ensuring safety, standardization and regulatory compliance.

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how personal service managers use payroll:

Ensured data and adjustments completed timely to ensure proper payroll processing.
Generated monthly productivity evaluations and managed payroll.

6. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how personal service managers use sales floor:

Handled operational management on sales Floor.
Maintained sales floor to corporate visual and merchandising standard, and improved sales by proactively reviewing sell through reports.

7. Customer Complaints

Here's how personal service managers use customer complaints:

Resolved an average of 1-5 customer complaints per month regarding sales and service.
Developed conflict resolution skills by listening to numerous customer complaints and creating resolutions in a non-threatening and professional manner.

8. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how personal service managers use loss prevention:

Followed and implemented Operations and Loss Prevention Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Implemented company loss prevention policies, maintained security systems, investigated internal and external theft prevention cutting down on theft.

9. Sales Associates

Here's how personal service managers use sales associates:

Developed a solid sales team with particular attention to client building, promotional planning, and follow through with sales associates.
Assigned projects to up to 30 sales associates during store operations and seasonal floor set changes.

10. Travel Arrangements

Here's how personal service managers use travel arrangements:

Handled meeting and travel arrangements.
Handle customer accounts Take phone orders Data Entry Data Entry, Record Keeping, Correspondence Administrative Scheduling, Travel Arrangements

11. Developmental Disabilities

Here's how personal service managers use developmental disabilities:

Conducted assessments for adults with developmental disabilities and mental illness.
Assist persons with developmental disabilities to plan, implement, arrange, and monitor their support services.

12. Business Plan

Here's how personal service managers use business plan:

Achieved department volume and productivity goals by developing and executing business plan.
Defined strategy and business plan for the local and surrounding areas.

13. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how personal service managers use hr:

Coached, counseled, hired and terminated of contingent workforce in accordance with all HR and statutory policies and procedures.
Note: Successful HR experiences in property/casualty insurance, municipal government and HR consulting continues back to 1977!

14. Vital Signs

Vital signs are a set of values indicating different body systems' performance. They are measurements of the body's most basic functions. The four major vital signs used in medicine to assess a patient are body temperature, pulse rate, respiration rate, and blood pressure.

Here's how personal service managers use vital signs:

Recorded and maintained vital sign flow sheet.
Interviewed patients to obtain medical information, weight and height measurements and vital signs.

15. Customer Relations

Here's how personal service managers use customer relations:

Direct business development plans, promotional activities, product development, and customer relationships.
Develop customer relationships while selling products and services and meeting quarterly sales goals.

What skills help Personal Service Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of personal service manager skills to add to your resume

The most important skills for a personal service manager resume and required skills for a personal service manager to have include:

Patient Care
Customer Service
Product Knowledge
Performance Evaluations
Payroll
Sales Floor
Customer Complaints
Loss Prevention
Sales Associates
Travel Arrangements

Developmental Disabilities
Business Plan
HR
Vital Signs
Customer Relations
Store Operations
Inventory Control
Medicaid
Food Preparation
NCAA

Sales Reports
Shot Clock
Bank Products
Bank Accounts
Customer Portfolio
Direct Reports
Road Games
Product Placement

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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