Personal service manager work from home jobs - 168 jobs

Back Card Services Manager - Card Services #51-8589 Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Wheeling Work Hours per Week 37.5 Requirements Bachelor's Degree in Business Administration, Management, or Finance preferred. Minimum of 5 years banking experience including card operations experience. Experience in managing a Profit & Loss and associated budgeting and planning. Experience in establishing and managing a revenue generation strategy. Minimum of three years of experience in a supervisory or leadership role. Job Description SUMMARY: Cards and electronic payments are a critical component of WesBanco's banking services. The relationships that drive payments are complex and entail interaction between our signature transaction provider (Visa), our pin provider (NYCE), and our core processor. Careful management of these relationships and their interactions are paramount to the success of the bank. A comprehensive strategy that integrates our partners with the marketing and sales efforts of the bank is also required in order to drive customer behavior and associated revenue. Moreover, the strategy must also focus on the costs associated with the day-to-day processing and management of the program. The Card Services Manager will be responsible for setting and managing the revenue and cost strategy for the card division, while maintaining vendor relationships and evaluating and setting the long-term strategy for vendors and technology in this space. This role combines the oversight of customer and card related functions with a focus on the customer experience. The Card Services Manager will oversee multiple teams that engage and interact directly with internal and external customers while supporting card related services. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manages card services staff and oversees daily operation of card services functions. Leads staff in the duties including hiring, scheduling, preparing performance evaluations and making salary recommendations. Oversees the design, implementation and monitoring of processes and procedures related to assigned area. Collaborates with stakeholders and champions for scalability and automation. Works with team to maintain process flow documentation for assigned systems and area of responsibility and pursues areas of improvement. Serves as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market. Ensures compliance of activities within assigned area and prompt remediation of any issues or exceptions identified including the documentation of responses to audit findings. Ensures our commercial and consumer customers are supported in a timely and appropriate manner by the card services area. Responds to and resolves complex issues within the area of responsibility. Maintains SOX control documentation and other controls around all assigned areas. Provides training and guidance to staff with respect to understanding, processing and managing the workload. Manages to defined customer service level expectations and key vendor processing timelines. Measures key performance indicators and manages metric reports to identify opportunities for improvement. Coaches employees on personal development plans and provides opportunities for growth within the organization. Fosters strong relationships with stakeholders across the bank to ensure collaboration and effective communication with other teams. Maintains a deep understanding of contractual mechanics, associated fees and revenues. Establishes and executes growth strategy for card program. Ensures sustainable profitability of the program. Understands competitive and regulatory changes that may impact program performance and daily operations. Coordinates with other delivery channels (sales, digital, ATM) to ensure cross functional success. Coordinates with Marketing to ensure appropriate placement and communication of program. Develops and updates monthly and quarterly forecasts for interchange, losses, and processing expenses. Manages the monthly Profit & Loss associated with card processing and recommends refinements as necessary. Works closely with third party and other contracted programs to promote debit card usage. Coordinates significant changes to card mechanics and programs as needed (contactless, near field communication, rebranding, etc.) Understands and collaborates with Operations Manager on procedural and control changes. SUPERVISOR RESPONSIBILITIES: Manages the overall direction, coordination and evaluation of the office to include staff scheduling and planning, assigning and directing work. Responsible for evaluating performance, rewarding and disciplining employees, addressing complaints and resolving problems. Responsibilities include interviewing, assisting with hiring, coaching and training employees. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Excellent presentation skills and the development of related materials. Excellent oral and written communication skills. Possess intermediate keyboard/typing skills. Must have good analytical and problem-solving skills. Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations. Ability to multitask and work under pressure. Ability to handle a variety of projects simultaneously. Ability to effectively interact across all levels of the organization, including branch network and other operations departments. Strong organizational and prioritization skills. Strong time management skills. Team player with a positive outlook. Willingness to provide a level of service which will clearly differentiate us from our competitors. Willingness to respond to emergencies. Willingness to work additional hours if needed. Ability to work independently. Proficient knowledge of Microsoft Office Products, including Word and Excel. Ability to learn other banking systems. Ability to effectively use technological resources for meetings, coaching, and training. Full-Time/Part-Time Full-time Area of Interest Operations All Locations Uniontown, Ohio, United StatesAnn Arbor, Michigan, United StatesCincinnati, Ohio, United StatesIndependence, Ohio, United StatesColumbus, Ohio, United StatesDefiance, Ohio, United StatesFairmont, West Virginia, United StatesFindlay, Ohio, United StatesFort Wayne, Indiana, United StatesFrankfort, Kentucky, United StatesHuntington, West Virginia, United StatesIndianapolis, Indiana, United StatesIronton, Ohio, United StatesNew Albany, Indiana, United StatesParkersburg, West Virginia, United StatesPittsburgh, Pennsylvania, United StatesToledo, Ohio, United StatesWheeling, West Virginia, United StatesYoungstown, Ohio, United States Show more

Fully Remote Customer Service Manager (Self-Serve SaaS) Remote (U.S. based only) | Full-time Apply here: operationsarmy.com/application About the Role Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as Customer Service Manager during our self-serve product launch. You'll oversee a growing team of frontline representatives, guide operational excellence, and help build a world-class support experience from the ground up. What You'll Do Team Management & Operations Oversight Manage, coach, and support a distributed team of customer service representatives Monitor ticket queues and team performance to ensure SLAs are consistently met Review escalations and provide strategic guidance on resolution paths Schedule and coordinate team coverage to ensure consistent support delivery Process Improvement & Cross-functional Collaboration Optimize support workflows, scripts, and automation tools to improve efficiency Identify recurring user issues and relay insights to product and engineering Own and evolve the internal knowledge base and training processes for reps Lead weekly syncs with support staff and provide regular performance feedback What Were Looking For Must-Have Experience 2+ years managing customer service or support teams (SaaS or startup preferred) Proven ability to scale support operations in a remote-first environment Excellent communication and coaching skills Proficiency in tools like Slack, Intercom, Jira, Pylon, or similar Data-driven approach to performance and customer satisfaction Must be located in the United States Tools You'll Use Slack Intercom Jira Linear Pylon Apply Now: operationsarmy.com/application

Customer Service - Financial Service Representative - Full-Tme Schedules - Evenings and Saturday or Sunday Required! Compensation: $17.00 an hour, plus (evening, weekend, holiday) Shift Differentials of +$2-$5 an hour! Bilingual (Spanish) Shift Differential of +$1.00/an hour for those that qualify. Hours: Our contact center is open 24 hours a day 7 days a week - more hours to serve our client's needs creates a variety of schedule options for our staff based on our business needs. DESCRIPTION In this exciting, fast-paced position, you will be responsible for providing remarkable customer service on behalf of Credit Unions/Banks nationwide by handling primarily inbound calls, as well as occasionally returning messages left by members/customers requesting a call back. Summary: Service banking transactions on behalf of a credit union or bank by accessing sensitive information and completing the transaction in the various computer platforms. You will be responsible for protecting the account by ID verifying every caller (fraud prevention) along with answering and resolving a lengthy list of banking inquiries (not all inclusive): view and reconcile account and loan related inquiries, online banking issues, transfer funds, reorder checks, use third party platforms to resolve various issues (unblock debit cards, submit loan payments), view and explain why funds are on hold, and provide loan and deposit rates. A Financial Service Representative answers back-to-back calls and typically handles 10-12 calls per hour. You will also provide Product and Service Education to members/customers, as it relates to our Clients and have the opportunity to learn additional skills by cross-training within or outside of your department based on performance and/or business need. Competencies: Language Skills: Ability to read, write, and comprehend complex instructions while clearly and professionally communicating in an accurate and timely manner. Mathematical Skills: Ability to accurately add, subtract, divide, and multiply to provide callers with accurate account data. Computer Skills: Type approximately 40 net words per minute and have the ability to troubleshoot basic computer issues. Physical Demands/Work Environment: While multi-tasking (reading, typing, and listening) the employee is regularly required to sit for an extended time, use a keyboard, and talk to callers via a hands-free headset. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions. If working remotely, the noise level is minimal. Essential Job Functions/Qualifications Experience with general banking knowledge/terminology and banking platforms (mobile, online banking) preferred Proficient typing, listening, computer, and reading skills Exceptional attendance record - ability to work scheduled days/evenings, Saturday or Sunday and some Holidays Quickly and efficiently navigate through several computer programs simultaneously while accurately documenting interaction details Excellent problem-solving skills with the ability to multi-task Ability to communicate clearly and professionally while effectively handling and diffusing challenging situations based on reason for call and temperament of the caller Ability to manage and control emotions and stress while maintaining excellent customer service on all interactions Professional and upbeat attitude that thrives in a fast-paced environment Desire and ability to provide excellent customer service on every interaction Ability to meet the following metrics (not all inclusive): Monthly average talk time 7 minutes or less, Monthly average less than 12 minutes on chats, 98.5% or higher in-production status's, Monthly average wrap up time 40 seconds or less, and Monthly average Quality Review score 85% or higher Work From Home: Work-from-home eligibility is not guaranteed and will be based on performance and schedule adherence. Candidates must be prepared to work onsite as required. EDUCATION High school/GED or better (minimum) OUR BENEFITS INCLUDE: Paid Training Shift Differentials ($2-$5 an hour) for hours worked in the evenings, weekends and observed holidays Spanish Bilingual Differential + Incentives for Eligible Bilingual Interactions Work-From-Home opportunity upon meeting all performance and attendance requirements, policies, and RWA eligibility requirements Relaxed dress environment Generous Paid Time Off - rest and relaxation! Year-round employee appreciation events and online recognition award program - you are awesome! Free Coffee at all LSI facility locations Medical, Dental and Vision Insurance for Full and Part-time employees (+30 hrs/wk) Life and Disability Insurance Pet Insurance Paid Volunteer Time Off - give back to your community! Educational Assistance and Employee-Assistance-Program 401k/Profit Sharing w/Safe Harbor Match Growth opportunities - 90% of leadership positions are filled from within! Apply ONLINE at ****** LSIcareers.com! Applicants, as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants, as well as employees are encouraged to contact the Human Resources Department to initiate the interactive process if a reasonable accommodation is needed to perform the essential job functions of the position. Accommodation Requests will be reviewed and approved or declined on a case-by-case basis.

SummaryThe Customer Services Manager will lead customer fleet management processes, and report to the SSS Projects & Services Leader, North America Region, of the GE PCS business.Job Description Roles and Responsibilities Manage storage (BESS) and solar power segment customers, including warranty obligations, service agreements, and spare parts and services orders. Drive customer satisfaction trough effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality, and delivery. Meet GE business expectations by managing spares orders, action plans, safety, quality, schedule, cost, margin, cash flow, and risks. Communicate goals, deliverables, strategies, risks, and opportunities as required internally within GE. Collaborate with internal GE functions and business entities to manage service orders and activities. Protect GE's reputation and technology in the market place. Promote a diverse and inclusive work environment which encourages employees to achieve excellence in all project and service management metrics. Required Qualifications Minimum Bachelor's degree (Engineering preferred) OR minimum of 5 years of field service experience Minimum 3 years of customer management experience (GE experience preferred) Desired Characteristics Storage or Solar power plant sales, design, procurement, project management, construction, operations, maintenance, and/or service experience Fluent in the English language; Strong oral and written communication skills Ability to understand technical and commercial conversations Proven track record of leading multi-cultural teams Strong interpersonal and influence skills Ability to work under pressure Position is a work from home and based in US, with preference for Pittsburgh, PN, or Houston, TX and up to 30% travel is required Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position For candidates applying to a U.S. based position, the pay range for this position is between $91,400.00 and $152,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: ineligible.This posting is expected to remain open for at least seven days after it was posted on January 09, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

We are seeking an experienced and dedicated Customer Service Manager to lead and elevate our customer support operations. The ideal candidate will have a proven track record of 10+ years in customer service and a minimum of 5 years in a management role. This person will be responsible for optimizing the customer experience, mentoring a team of service professionals, and developing strategies to ensure exceptional service delivery across all channels. Your Impact Lead, mentor, and manage the Customer Service team to achieve high performance and customer satisfaction. Develop and implement service procedures, policies, and standards. Monitor and analyze service metrics to drive process improvement and operational efficiency. Handle complex or escalated customer inquiries or issues, ensuring timely resolution. Collaborate cross-functionally with internal teams (e.g., Operations, Sales, Product) to resolve issues and improve the customer journey. Conduct regular coaching, training, and performance evaluations to support team growth and development. Manage service-related projects and initiatives, including system/process upgrades or new technology implementation. Prepare and present reports on team performance, customer feedback, and key service KPIs to leadership. Foster a customer-centric culture rooted in empathy, accountability, and excellence. Successful Candidate Will Have 10+ years of experience in customer service, with at least 5 years in a management role. Strong leadership and team development skills. Excellent communication, problem-solving, and interpersonal abilities. Data-driven with the ability to interpret reports and apply findings to drive results. Demonstrated ability to manage change, implement process improvements, and drive team engagement. Preferred Qualifications: Experience in benefits administration. Familiarity with CRM and ticketing systems. Proven success in managing remote or hybrid teams. At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, and life insurance, retirement savings, and paid time off and paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $84,200 - $120,000 annually. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience. Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and over 5,000 employees across the US and Canada. Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues. Pay Range: - The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ******************************** Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care-and we bring those experiences with us to work in serving our millions of policyholders each day. We apply that same compassion and empathy as we work with each other and our local communities, Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our four values guide our strategy, our decisions, and our interactions: Make it human. We care about the people that make up our customers, colleagues, and communities. Make it about others. We do what's best for our customers and collaborate to drive progress. Make it happen. We work with intention toward a common purpose and forge ways forward together. Make it better. We create fulfilling purpose-driven careers by learning from the world and each other. POSITION TITLE Manager, Claims Intake Customer Service POSITION LOCATION This position is available to Virginia residents as Richmond or Lynchburg, Virginia hybrid in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin. *Hybrid in-office would be required if you reside within 50 miles of our Richmond or Lynchburg, VA office. YOUR ROLE As an Operations team member, you'll play a crucial role in delivering world class customer service and capabilities to our policyholders-now and in the future. The Claims Customer Service Manager is the key person responsible for developing and maintaining an excellent service culture. The position carries full supervisory responsibilities, with the individual expected to effectively manage a team of non-exempt Customer Service Representatives (CSRs). In addition to ensuring that all department phone service and transaction metrics are met or exceeded, the individual is expected to motivate and energize the team, coach and develop individual team members, and collaborate effectively with peers. Strong interpersonal, organizational, analytical, and communication skills are required. What you will be doing Manage a team consisting of 12-15 associates tasked with providing exceptional phone and transaction-based customer service, cultivating an environment of inclusiveness within the team. Oversee the operation of a call center team to include setting performance metrics and team goals as well as ensuring the achievement of those metrics through effective management. Communicate effectively with employees to provide coaching and feedback, identify development opportunities pertaining to personal and professional growth, and reinforce positive results. Drive individual and team accountability, motivate and manage team to meet and exceed service goals and increase productivity, with the result of delivering quality service efficiently. Implement activities that drive employee engagement and support the desired company culture. Act as point of contact for the team in handling escalated situations, providing feedback, and identifying process improvements to improve customer experience. Drive quality phone service by being involved in call quality (SQM) initiatives. Coach for results using daily, weekly and monthly reports from surveys and feedback. Collect and analyze data to maximize resource efficiency through scheduling and work allocation, monitoring past trends, applying knowledge of future events and understanding of capacity model data. Develop and maintain partnerships with training, quality, compliance, legal, and other areas to reinforce system, departmental, and administrative procedures. Promote a sense of teamwork within the team and company. Acquire, maintain, and enhance product and technical knowledge to provide World Class Service to all customers he/she interacts with (internal and external) Work with leadership to understand business strategy, direction, tactical and strategic requirements and recommend process improvements as appropriate. Other duties and/or special projects as assigned. Provide recognition and celebrate successes. What you bring Demonstrated ability to build and lead a strong motivated team by providing guidance, feedback and day to day direction for associates Excellent collaboration skills Proven ability to influence, negotiate and communicate with internal and external customers through verbal and written formats Ability to interpret data and analyze trends on inventory/capacity/service levels Demonstrated effective coaching and feedback skills Nice to have Bachelor's Degree or a minimum 4+ years prior leadership experience Prior leadership experience in a contact center environment, specifically Claims contact center LOMA, AHIP, or other Insurance Industry designation Employee Benefits & Well-Being Genworth employees make a difference in people's lives every day. We're committed to making a difference in our employees' lives. Competitive Compensation & Total Rewards Incentives Comprehensive Healthcare Coverage Multiple 401(k) Savings Plan Options Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) Generous Paid Time Off - Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave Disability, Life, and Long Term Care Insurance Tuition Reimbursement, Student Loan Repayment and Training & Certification Support Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) Caregiver and Mental Health Support Services ADDITIONAL The base salary pay range for this role starts at a minimum rate of $58,800 up to the maximum of $110,900. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 10% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.

We are currently expanding our remote support team and are seeking motivated individuals who enjoy working with people and providing helpful, professional service. This role focuses on assisting members who have requested information, scheduling appointments, and guiding them through a simple online process in a virtual environment. This is a structured, work-from-home position with full training provided. No prior industry experience is required. What You'll Be Doing Communicate with members who have requested benefit information Make and receive phone calls in a professional manner Schedule and confirm virtual appointments Conduct short online presentations using provided tools Assist with digital applications and required forms Perform basic data entry and maintain accurate records Follow quality standards and internal procedures Participate in training and professional development programs What We Provide Weekly pay with performance-based bonuses Fully remote, work-from-home position Flexible scheduling options Clear long-term career advancement opportunities Residual income potential Comprehensive health benefits One-on-one onboarding and hands-on training Ongoing mentorship and team support Eligibility for annual incentive and travel programs Minimum Qualifications Strong verbal communication skills Basic computer skills (email, data entry, virtual meetings) Reliable time management and organizational abilities Must be at least 18 years of age High school diploma required (post-secondary education is an asset) Customer service or retail experience is helpful but not required Interview Process In the interest of community wellness and accessibility, all interviews are conducted via secure video conferencing.

Function as first point of get in touch with to client questions, providing comprehensive information on offered solutions that straighten with needs, helping the consumer in helping make informed selections. Reviews client asks for as well as brings in referrals based on particular trip requirements, guaranteeing sensible assumptions that advertise a specialized client bottom. Takes possession of procedure and proactively corresponds with client; settles problems; adapts interaction approach to align along with customer demands; jobs collaboratively around teams to instil consumer confidence and construct loyalty. Stays abreast of all product/service improvements, device updates, and improvements to demands, optimizing effectiveness as well as efficiency Understands take a trip paper demands; makes use of tools and resources to make sure reliable as well as well-timed processing. Advertises greatest methods as well as quality assurance, follows plans and procedures, and maintains standards of job to make sure conformity. Maintains consumer documents in proprietary data source, using body performance to guarantee precise entry of data that takes full advantage of productivity. Screens have job and preserves updated consumer account through quick article of notes, assistance paperwork, and interactions. Supplies customer support and utilizes purchases strategies to maintain customers; teaches customers concerning added-value items that might gain them. Excels in a fast-paced, compelling workplace. Execute multiple tasks as well as get through systems at the same time. Represents our worths as well as high amount of professionalism and trust through continually adhering to CIBT's Customer Commitment, Standards of Work, and also unity; strives to meet department and private efficiency measures. Various other duties as delegated. PROFICIENCIES: The observing competencies have actually been determined as critical for effectiveness in the role and also will be referred to in the course of the examination, reviews, and analysis procedure. Team effort: teaming up with people. Communication: offering and also communicating relevant information Complication dealing with: studying, creating and reporting, recommending solutions, understanding customer's requirements. Organizing and Undertaking: delivering results and also appointment client expectations, organizing as well as arranging. Campaign: taking possession of client connection, inquiring, taking timely action. Adapting and Problem management: adjusting and reacting to change, dealing with stress and drawbacks. Knowledge: learning our devices, items and procedure, keeping abreast of regulatory adjustments. LEARNING/ TRAINING AS WELL AS KNOWLEDGE: BA/BS or even Representatives Degree and two years' adventure or equivalent combo. Previous experience functioning in a call center atmosphere Very good: experience in high-end retail, traveling, hospitality, or embassy/consulate connections UNDERSTANDING, CAPABILITIES, CAPABILITIES: Fluent in English along with sturdy interaction as well as interpersonal skills: crystal clear written and verbal communication along with demonstrated understanding of communication methods and styles; verbalize clearly as well as briefly in an expert as well as friendly way without slang or complex language. Very beneficial: facility in second language. Excellent organizational as well as opportunity control abilities: abide by target dates as well as adjust to changing conditions; deal with higher volume while preserving exceptional attention to detail; monitor very own work and self-edit. Capacity to issue address; analyse details and apply competence as well as give options. Able to adjust to transforming situations and focus on job accordingly. Go-getter with desire to present ownership and also devotion to task. Efficiency with pc software application, knack for finding out brand-new plans as well as dedication to information honesty. FUNCTIONING PROBLEMS AND ALSO AREA: Office environment: direct exposure to personal computer display screens, operating closely with others in an open workplace atmosphere. This role will be actually 100% remote/work coming from home PHYSICAL DEMANDS: Sharp-sightedness; capability to watch computer monitor for complete work schedule, around 8 hours Sitting for lengthy time frame Manual dexterity for running a computer, keyboard as well as computer mouse Representing working a phone along with potential to impart comprehensive relevant information efficiently as well as accurately

We are seeking an experienced and dedicated Customer Service Manager to lead and elevate our customer support operations. The ideal candidate will have a proven track record of 10+ years in customer service and a minimum of 5 years in a management role. This person will be responsible for optimizing the customer experience, mentoring a team of service professionals, and developing strategies to ensure exceptional service delivery across all channels. Your Impact Lead, mentor, and manage the Customer Service team to achieve high performance and customer satisfaction. Develop and implement service procedures, policies, and standards. Monitor and analyze service metrics to drive process improvement and operational efficiency. Handle complex or escalated customer inquiries or issues, ensuring timely resolution. Collaborate cross-functionally with internal teams (e.g., Operations, Sales, Product) to resolve issues and improve the customer journey. Conduct regular coaching, training, and performance evaluations to support team growth and development. Manage service-related projects and initiatives, including system/process upgrades or new technology implementation. Prepare and present reports on team performance, customer feedback, and key service KPIs to leadership. Foster a customer-centric culture rooted in empathy, accountability, and excellence. Successful Candidate Will Have 10+ years of experience in customer service, with at least 5 years in a management role. Strong leadership and team development skills. Excellent communication, problem-solving, and interpersonal abilities. Data-driven with the ability to interpret reports and apply findings to drive results. Demonstrated ability to manage change, implement process improvements, and drive team engagement. Preferred Qualifications: Experience in benefits administration. Familiarity with CRM and ticketing systems. Proven success in managing remote or hybrid teams. At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, and life insurance, retirement savings, and paid time off and paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $84,200 - $120,000 annually. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience. Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and over 5,000 employees across the US and Canada. Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues. Pay Range: - The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ******************************** Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.

Job Description As a Customer Service Representative living in the US, you will be the first point of contact virtually for our customers. Your main responsibility will be to provide excellent customer service and support, ensuring a positive experience for our clients. This is a full-time, permanent position with opportunities for growth and development within the company. Key Responsibilities: Serve as the primary point of contact for all customer inquiries through phone calls, emails, and online chats Provide timely and accurate responses to customer inquiries, addressing any concerns or issues they may have Collaborate with other departments to resolve complex customer issues and provide a seamless customer experience Proactively identify opportunities to improve the customer experience and provide feedback to the appropriate teams Maintain accurate and up-to-date customer records in our CRM system Meet and exceed customer service targets and goals set by the company Continuously strive to improve customer satisfaction and loyalty Qualifications: High school diploma or equivalent; post-secondary education in business or a related field is an asset Minimum of 1 year of experience in customer service or similar position Excellent communication and interpersonal skills Strong problem-solving and decision-making abilities Ability to multitask and prioritize in a fast-paced environment Proficient in Microsoft Office and experience working with CRM systems We Offer: Competitive salary and benefits package Opportunities for growth and development within the company Ongoing training and support to enhance your skills and knowledge Are you eligible to work in the US? Yes/No Do you live in the US? Yes/No Note: This is position is opened only to all US residents only.

Sales Customer Service Manager Kanthal, part of the Alleima Group, is a world-leading brand for products and services in industrial heating technology and resistance Material. In this exciting role, you will be part of a new team built from scratch, combining deep internal expertise with fresh external perspectives to meet evolving business needs. Your Role As Sales Customer Service Manager, you will lead and support customer service operations while collaborating closely with the sales team to drive performance and satisfaction. Key responsibilities include: Provide post-sale customer service via phone and E-Mail, handling high volumes of general inquiries (e.g., billing, suggestions, complaints) Support the sales team in achieving objectives and improving efficiency and customer satisfaction Manage escalations of unresolved customer inquiries and share market intelligence with product and sales teams Plan, direct, supervise, and evaluate workflow, recommending operational improvements Make hiring decisions and conduct performance appraisals Ensure the customer service team operates effectively and meets sales and profitability targets Maintain compliance with local legislative frameworks About You You bring a strong customer-centric mindset and leadership experience. Ideally, you have: A bachelor's degree in business, communications, or a related field 5+ years of experience in customer service or sales support, preferably in industrial or technical sectors Experience managing teams and improving operational processes Fluency in English; additional languages are a plus Strong interpersonal, problem-solving, organizational, leadership, and communication skills What You Can Expect From Us A supportive and inclusive work environment where every individual is valued Opportunities for growth and development within an industry that never stands still Competitive salary and benefits package, including: Hourly or annual pay options Sign-on and relocation bonuses PTO aligned with Sandvik policy Internet and cell phone allowances Sales commission plans 401(k) employer contributions Performance-based bonuses Tuition reimbursement Flexible office options, including the possibility to work from home A commitment to safety and a zero-accident environment Additional Information This position is based in Concord, North Carolina, USA. Travel may be required depending on business needs. Kanthal is an Alleima company and a world-leading brand for products and services in industrial heating technology and resistance Material. Backed by our skilled people and pioneering technology, every innovative solution is a creative partnership with our customers. With a strong commitment to reducing climate impact, we support some of the world's largest and most exciting projects. 🔗 Learn more at *********************** and ***********************

Sales Customer Service Manager Kanthal, part of the Alleima Group, is a world-leading brand for products and services in industrial heating technology and resistance Material. In this exciting role, you will be part of a new team built from scratch, combining deep internal expertise with fresh external perspectives to meet evolving business needs. Your Role As Sales Customer Service Manager, you will lead and support customer service operations while collaborating closely with the sales team to drive performance and satisfaction. Key responsibilities include: Provide post-sale customer service via phone and E-Mail, handling high volumes of general inquiries (e.g., billing, suggestions, complaints) Support the sales team in achieving objectives and improving efficiency and customer satisfaction Manage escalations of unresolved customer inquiries and share market intelligence with product and sales teams Plan, direct, supervise, and evaluate workflow, recommending operational improvements Make hiring decisions and conduct performance appraisals Ensure the customer service team operates effectively and meets sales and profitability targets Maintain compliance with local legislative frameworks About You You bring a strong customer-centric mindset and leadership experience. Ideally, you have: A bachelor's degree in business, communications, or a related field 5+ years of experience in customer service or sales support, preferably in industrial or technical sectors Experience managing teams and improving operational processes Fluency in English; additional languages are a plus Strong interpersonal, problem-solving, organizational, leadership, and communication skills What You Can Expect From Us A supportive and inclusive work environment where every individual is valued Opportunities for growth and development within an industry that never stands still Competitive salary and benefits package, including: Hourly or annual pay options Sign-on and relocation bonuses PTO aligned with Sandvik policy Internet and cell phone allowances Sales commission plans 401(k) employer contributions Performance-based bonuses Tuition reimbursement Flexible office options, including the possibility to work from home A commitment to safety and a zero-accident environment Additional Information This position is based in Concord, North Carolina, USA. Travel may be required depending on business needs. Kanthal is an Alleima company and a world-leading brand for products and services in industrial heating technology and resistance Material. Backed by our skilled people and pioneering technology, every innovative solution is a creative partnership with our customers. With a strong commitment to reducing climate impact, we support some of the world's largest and most exciting projects. 🔗 Learn more at *********************** and ***********************

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we're not just building software. We're building a movement. We're empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. Working the Tekmetric Way At Tekmetric, we're building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results - no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you'll feel right at home here. We're direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager's). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves - but if you're driven by meaningful work and real results, it's deeply rewarding. You'll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you'll thrive. If that energizes you, we can't wait to meet you. Where We Work: At Tekmetric, great work can happen anywhere - but great teams are built through intentional connection. Our hybrid model means no role is fully remote, offering flexibility while strengthening collaboration and alignment. We host team and company-wide offsites throughout the year to deepen connection and reinforce shared goals. Attendance is expected and fully supported. What You'll Do Onboard Mid Market Customers: Manage the onboarding process for a group of mid-market customers (6-100 shops), ensuring smooth implementation and adoption of Tekmetric software across all locations. Develop and Manage Rollout Plans: Build out and execute detailed rollout plans to ensure successful implementation across all shops, customizing the approach as needed to accommodate customer needs and business objectives. Customer Relationship Management: Develop strong, long-term relationships with key stakeholders at mid-market accounts. You'll act as the primary point of contact for onboarding, ensuring customers receive ongoing support and guidance. Cross-Functional Collaboration: Work closely with the sales, customer success, operations, and product teams to coordinate efforts and share feedback for continuous improvement in the onboarding process. Implementation and Training: Provide detailed product demonstrations, implementation walkthroughs, and training to customers and their teams to help them understand how to use Tekmetric software efficiently. Data Migration Oversight: Manage and execute customer data migrations, ensuring accuracy and alignment with customer needs and expectations. Feedback Loop: Gather and synthesize feedback from customers to continually refine and improve the onboarding process. Share insights with the leadership team to shape future enhancements. Problem-Solving & Escalations: Proactively identify challenges during onboarding and find solutions to address them. When necessary, manage escalations and work with relevant teams to resolve complex issues. What You'll Bring 3-5 years of experience in Customer Onboarding, ideally in a SaaS or B2B environment. Proven Project Management Experience: Strong skills in managing multiple, concurrent projects, developing timelines, and executing detailed plans to meet deadlines. Relationship Building: Experience establishing and nurturing relationships with mid-market and enterprise-level clients, including executive-level stakeholders Problem-Solving & Escalation Management: Ability to quickly identify issues and develop strategies for resolution, ensuring client satisfaction. Strong Communication Skills: Ability to clearly communicate technical information to non-technical stakeholders, ensuring clarity and effective implementation. Analytical Skills: Ability to analyze customer needs, use data to inform decisions, and optimize the onboarding process. Technical Proficiency: Familiarity with SaaS platforms, data migration processes, and systems integrations (preferred). Bachelor's Degree (Preferred) Bonus: Experience working with auto-repair shops or the automotive industry is a plus. Why You'll Love Working With Us Health & Wellness That Have You Covered: Enjoy the flexibility of remote work Competitive base salaries that reflect your value. Generous Paid Time Off, because we know you do your best work when you're well-rested. Support for every stage of life-with paid maternity, parental bonding, and medical leave for you or your loved ones. Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families. Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp. Investing in Your Future (and Present): 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you. Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further. Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind. Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best. After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. Keep growing with support for continuing education - we're invested in your development. Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities! Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft's certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle. Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations. We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day. Position Overview The Customer Advocacy Manager will be responsible for growing and improving the customer advocacy arm of Agiloft by identifying success stories within our customer base and finding ways to share those stories to the broader market.Job Responsibilities Increase the number of customers talking about Agiloft in the market Identify and recruit additional customers that are willing to share their contracting story with Agiloft Manage our existing customer advocacy program and platform and take it to the next level, especially in organization and participation Oversee the sourcing and production of customer story assets like case studies, video testimonials, quotes, etc. Lead our review platform efforts (G2, Gartner Peer Insights, etc.) to increase the number of reviews we receive and position Agiloft well compared to competitors. Serve as marketing liaison for customers. Create a relationship with customers and get to know their stories Source customers and their stories for various marketing initiatives like speaking at industry events, participating in webinars and speaking to industry analysts. Own annual customer awards program and make improvements to the existing process. Manage the reference program, enabling the sales team to better leverage our happy customers to advocate on behalf of Agiloft to prospects. Build and maintain a referral program, where customers can be rewarded for referring their colleagues to Agiloft. Required Qualifications Proven track record (3+ years) of owning a customer voice program and up-leveling it 7+ years in software marketing Extensive experience creating customer-focused content Excel in customer-facing roles and holding customer relationships Ability to project manage across various teams in an organization Strong ability to analyze technology and process and improve upon a foundation Excelling planning skills followed with the ability to communicate that plan Proficient in managing, tracking and forecasting a budget Preferred Qualifications Bachelor of Science or Bachelor of Arts degree or equivalent experience Knowledge of the contract management, legal tech, procurement, or sales operations Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at *************************. Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply. Applications will be reviewed as submitted. There will be no application deadline for this opportunity.

The Customer Service Manager - Contact Center leads our customer service center team and oversees all aspects of customer support operations, with a strong focus on call center performance and service excellence. This role involves developing and implementing customer service strategies, ensuring a high level of customer satisfaction, and managing the performance and development of the customer service staff. The ideal candidate has strong leadership abilities, a customer-centric approach, and experience in managing customer service teams. This role has an anticipated start date of February 2026. Your Impact: Monitor key performance indicators (KPIs) and service levels of the CSR team to ensure that client service levels are met or exceeded. Coach, train, and mentor Team Leads to drive long-term growth and strengthen staffing retention. Manage Five9 Contact Center to ensure inbound calls are answered in accordance with client service level agreements. Demonstrate agility in reallocating resources and adjusting workflows to respond to fluctuating call center volumes. Conduct quality control activities for the CSR team. Participate in corrective action steps as necessary. Monitor and analyze customer service metrics to identify areas for improvement. Recruit, train and develop customer service staff. · Establish, monitor, and support performance goals, individual development plans, and career growth opportunities. Partner with Workforce Management to manage forecasting, scheduling, and coverage to ensure optimal service delivery. Engage with association and trust stakeholders to assess performance, resolve concerns, and drive service improvements. Prepare regular performance reports for senior management and make data-driven recommendations. Assess technology-related issues as discovered and open service tickets with Information Technology Services when unable to troubleshoot and resolve independently. Successful Candidates Will Have: Bachelor's degree in Business Management, Administration, or a related field preferred. 5+ years of experience in customer service with a minimum of 2 years in a management role. Insurance, healthcare or veterinary reception or animal-related customer service is a strong advantage. Strong communication and problem-solving skills with a proven ability to interface effectively at all levels within an organization. Proficiency in customer service software and reporting tools (ex. Five9 preferred). Strong leadership, team management, staff development skills in a fast-paced, team-oriented call center environment. Ability to drive process improvements and foster a customer-focused culture. Property & Casualty insurance license or ability to obtain. One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business. In 2024, One80 Intermediaries was ranked the 14th largest broker in the U.S. by Business Insurance. In 2025, One80 Intermediaries earned the Great Place To Work Certification™ for the second consecutive year. Pay Range: $57,000 - $74,000 Annual The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at One80 Intermediaries by visiting our careers page: ********************** Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice .

Job Description The Hakola Agency was built to elevate both the client experience and the professional journey. Our team values preparation, integrity, and leadership. We use modern systems to support efficient communication and professional virtual meetings. This allows interactions to remain focused and respectful. All client conversations begin with a request for assistance. Cold calling is not part of this position. If you've ever wanted a career that rewards performance - not politics - this is it. People who do well here are: Coachable and willing to follow a proven process. Self-driven and goal-oriented. Good communicators who care about helping others. Looking for long-term stability and income growth, not another short-term job. If you've been craving a way to work from home, create flexibility, and make a difference for families while doing it, this could be your chance. Responsibilities Learn and master our systems to deliver a high-quality client experience Follow up with warm leads and prior client inquiries Meet with clients virtually through Zoom or phone Maintain clear and professional communication Collaborate with your team to ensure smooth, consistent client interactions Meet performance goals to earn growth opportunities Participate in weekly virtual training and development sessions Build and maintain client relationships with company-provided and self-generated leads Help families understand how their options can support long-term security and protection Qualifications Experience in sales, customer service, leadership, or training is a plus-but not required Strong verbal and virtual communication skills Comfortable using technology and modern digital tools Excellent time-management and organizational abilities Professional, dependable, and service-driven A people-first mindset and willingness to learn Requirements Reliable smartphone, computer, and internet connection Ability to pass a background check Ability to complete contracting requirements Active Life and Health Insurance License or willingness to obtain with support 18+ and authorized to work in the U.S. 100% Uncapped Commission 1099 Comfortable working remotely and independently. Benefits Remote-friendly work with flexible training and scheduling Performance-based bonuses and incentives Annual company trips for qualifying producers Discounted personal coverage options Leadership development and long-term advancement opportunities Supportive, team-oriented environment built on service and integrity Disclaimer If you do not currently hold a Life and Health Insurance License, The Hakola Agency provides the resources and guidance to help you obtain it in as little as 7-10 days.

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities As a High Rise Service Supervisor at Mica Rino with Hines, you will be responsible for overseeing and coordinating all mechanical and technical support for the property with limited direct supervision. You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited to: Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, team work mindset. Manage the completion of all work orders generated from resident requests Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks Implement and oversee inventory control Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance Prepare and manage the maintenance and capital expense budget for the property Participate in regional and firm-wide initiatives and assignments Participate in staff's evaluation process as needed and determined by Supervisor Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment Comply with all Hines policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards, and regulations Effectively manage personnel overtime usage, audit accuracy, and provide approval of personnel time sheets Provide staff with correct equipment, tools, and training as appropriate to the property Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling Adjust and operate the fire alarm and life safety systems Monitor and manage building energy use and maintain energy management programs Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues Ability to troubleshoot standard operations and repair problems with limited supervision Successful completion of all required training programs within required timeframes Able to analyze mathematical data related to financial and operational decisions Qualifications Minimum Requirements include: High school diploma or equivalent from an accredited institution preferred Two or more years of property maintenance management or leadership experience in a related industry Have or obtain required city and/or government licenses or permits, i.e.: The EPA certification for refrigerant recycling Pool & Spa Operator * If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit. Strong knowledge of plumbing, electrical, general carpentry, HVAC, and appliances Possess proficient knowledge of Microsoft Office and other computer skills to effectively administer the required work order programs and building operations Proven ability to train and direct others Excellent written, verbal and customer service skills Work indoors approximately 80% of the time and outdoors approximately 20% of the time Use olfactory, auditory, and visual senses Work standing all day Lift 25 lbs. or more Climb up and down stairs and ladders Access remote work areas and confined spaces (i.e., crawl spaces, roofs) Use full range of manual dexterity (i.e., sitting, squatting, bending, kneeling, walking, and lifting) Ability to work an on-call schedule and overtime as business needs deem appropriate Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays Compensation: $43.27/hr - $48.07/hr Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please. We can recommend jobs specifically for you! Click here to get started.

Job Title: Customer Service Manager FLSA Status: Exempt Manager: COO is 100% Remote** Must be based out of the Tulsa, OK area. The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships with customers in the railcar services industry. This role ensures customer satisfaction, supports account growth, and serves as the primary point of contact for railcar cleaning, storage, and sublease services. The CSM focuses on understanding customer needs, addressing concerns, and coordinating with internal teams to deliver seamless service. The role can be performed remotely or from the corporate office, depending on candidate preference and business needs. Essential Duties and Responsibilities: Serve as the primary point of contact for assigned customers, addressing inquiries, issues, and requests promptly. Develop a deep understanding of customer operations, needs, and goals to provide tailored solutions. Coordinate with operations, storage, and sublease teams to ensure timely delivery of services. Monitor customer account health, track service usage, and identify opportunities for improved efficiency or additional services. Provide proactive communication regarding railcar scheduling, cleaning, storage, and sublease activities. Assist in onboarding new customers and guiding them through company processes and procedures. Collect customer feedback and share insights with leadership to support service improvements. Track and report on customer satisfaction metrics and account performance. Support contract renewals, service agreements, and billing inquiries in collaboration with the sales team. Build long-term relationships to enhance customer retention and loyalty. Core Competencies: Customer Focus - Prioritizes customer needs and ensures a positive experience. Communication - Clearly conveys information and expectations to both customers and internal teams. Problem Solving - Identifies issues quickly and develops effective solutions. Organization - Manages multiple customer accounts efficiently. Collaboration - Works closely with internal departments to deliver seamless service. Analytical Thinking - Tracks customer trends and provides actionable insights. Qualifications: 3+ years of experience in customer service, account management, or customer success; experience in rail, logistics, or industrial services preferred. Strong communication, interpersonal, and organizational skills. Proficiency with CRM systems (Salesforce, HubSpot, or similar) and Microsoft Office Suite. Ability to manage multiple accounts, prioritize tasks, and meet deadlines. Knowledge of railcar operations, tank cleaning, or storage processes is a plus. Bachelor's degree in business, communications, or related field preferred. Work Environment: Primarily remote-based, with some coordination required with operations and management team. Professional setting emphasizing accuracy, timeliness, and accountability. Regular virtual collaboration with customers, operations, and leadership teams. A does not list the entire job duties a manager may occasionally ask an employee to perform. An employee's evaluation is based, in part, upon their performance of tasks listed and other duties that may be assigned. Management reserves the right to revise the from time to time. This job description is not a contract of employment and either the employee or the employer may terminate the job at any time for any reason. We are an Equal Opportunity Employer

The Utility Service Supervisor is in charge of running daily utility service operations in a remote setting. They make sure that customer service is top-notch, that all rules are followed, and that the business runs smoothly. This person is in charge of service reps, plans service activities, and helps answer customer questions about utility accounts, billing, service connections, and outages. The Utility Service Supervisor works closely with other departments in the company to keep service standards high and meet the company's performance goals. Main Duties: Oversee and help utility service representatives work from a distance Keep an eye on customer satisfaction, quality standards, and service performance metrics. Make sure that utility rules, tariffs, and company policies are followed. Oversee the scheduling, workload distribution, and performance management of assigned staff Deal with complicated service questions and customer service problems that have gotten worse. Work with the billing, field operations, and technical teams to fix service issues. Help with communications during outages, updates on service restoration, and customer notifications Make and go over reports about staffing, compliance, and service performance. Take part in training, coaching, and other professional development activities Help with efforts to improve processes and services What You Need to Have: A bachelor's degree in business administration, public administration, utility management, or a related field (or the same amount of work experience) At least five years of experience in utility services, customer service, or service supervision Experience leading a team or being a supervisor before A lot of knowledge about how utility companies work, how they bill customers, and how they treat customers. Great at talking to people, leading them, and solving problems Ability to lead remote teams well Good at using Microsoft Office, customer information systems (CIS), and CRM platforms A safe remote workspace and fast, reliable internet Preferred Qualifications: Experience working with utilities like electric, gas, water, or telecommunications Knowing the rules of the public utility commission (PUC) Experience helping with outage management or emergency response operations Certification in project management or supervision Annual Salary: Salary Range: $80,000 to $115,000 per year, depending on experience, qualifications, and where you live. Package of Benefits: Full coverage for medical, dental, and vision care 401(k) retirement plan with a match from the company Paid time off (PTO) includes vacation days, sick days, and paid holidays. Working from home full-time in the United States Opportunities for training and developing leaders Life insurance and coverage for short- and long-term disabilities Programs for employee health and well-being