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Become A Personal Service Representative

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Working As A Personal Service Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $30,000

    Average Salary

What Does A Personal Service Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Personal Service Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Personal Service Representative Jobs

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Personal Service Representative Career Paths

Personal Service Representative
Service Representative Account Executive
Account Manager
5 Yearsyrs
Service Representative Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Service Representative Account Executive Account Manager
Senior Account Manager
7 Yearsyrs
Collector Specialist Consultant
Business Development Manager
9 Yearsyrs
Collector Specialist Team Leader
Branch Manager
6 Yearsyrs
Collector Specialist Sales Specialist
District Sales Manager
7 Yearsyrs
Employment Counselor Case Manager Director
Chief Executive Officer
8 Yearsyrs
Employment Counselor Case Manager Project Manager
Assistant Vice President
7 Yearsyrs
Employment Counselor Case Manager Operations Manager
Center Manager
6 Yearsyrs
Business Analyst Project Manager General Manager
Regional Manager
8 Yearsyrs
Business Analyst Consultant Office Manager
Business Office Manager
7 Yearsyrs
Business Analyst Consultant Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Operations Specialist Team Leader Account Manager
Sales Account Manager
6 Yearsyrs
Operations Specialist Team Leader Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Operations Specialist Operation Supervisor Account Manager
Client Services Manager
7 Yearsyrs
Phone Banker Personal Banker Credit Analyst
Relationship Manager
6 Yearsyrs
Phone Banker Customer Care Representative Claims Representative
Senior Representative
5 Yearsyrs
Phone Banker Coach Customer Service Supervisor
Call Center Manager
6 Yearsyrs
Finance Specialist Credit Analyst Customer Service Supervisor
Customer Care Supervisor
5 Yearsyrs
Finance Specialist Executive Administrative Assistant Business Owner
Entrepreneur
5 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Service Officer 3.6 years
Service Specialist 2.7 years
Service Associate 2.2 years
Representative 2.2 years
Top Careers Before Personal Service Representative
Cashier 8.9%
Teller 6.7%
Secretary 3.0%
Manager 2.8%
Internship 2.6%
Clerk 2.4%
Counselor 2.4%
Top Careers After Personal Service Representative
Cashier 7.1%
Teller 3.8%
Supervisor 3.1%
Specialist 2.9%
Collector 2.7%
Manager 2.4%
Internship 2.4%

Do you work as a Personal Service Representative?

How Would You Rate The Salary Of a Personal Service Representative?

Have you worked as a Personal Service Representative? Help other job seekers by rating your experience as a Personal Service Representative.

Top Skills for A Personal Service Representative

  1. Customer Service
  2. Financial Needs
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Delivered quality customer service by researching and responding to all internal and external client inquiries quickly, efficiently and professionally.
  • Identified customer financial needs by carefully studying details of customer profile and referring potential sales opportunities to Financial Specialists.
  • Answered 200 phone calls per day and a variety of patient inquiries.
  • Received and responded to customer emails and messages regarding customer online banking inquiries.
  • Achieved customer satisfaction goals by willingly handling supervisor calls and various escalated issues.

Personal Service Representative Demographics

Gender

Female

61.4%

Male

25.8%

Unknown

12.8%
Ethnicity

White

61.8%

Hispanic or Latino

15.1%

Black or African American

12.7%

Asian

6.7%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

60.7%

French

7.1%

Russian

7.1%

Mandarin

7.1%

Swedish

3.6%

Khmer

3.6%

Chinese

3.6%

Cantonese

3.6%

Arabic

3.6%
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Personal Service Representative Education

Schools

University of Phoenix

19.2%

Strayer University

13.0%

Houston Community College

5.6%

Liberty University

5.1%

Florida State College at Jacksonville

4.5%

J Sargeant Reynolds Community College

4.0%

Virginia Commonwealth University

4.0%

Webster University

4.0%

Chemeketa Community College

4.0%

Virginia Western Community College

4.0%

University of North Carolina at Charlotte

4.0%

Central Piedmont Community College

3.4%

Ashford University

3.4%

University of Alabama at Birmingham

3.4%

University of Houston

3.4%

Lehigh Carbon Community College

3.4%

Kaplan University

3.4%

University of North Florida

2.8%

University of North Texas

2.8%

Radford University

2.8%
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Majors

Business

29.9%

Accounting

6.5%

Management

5.2%

Criminal Justice

5.2%

Nursing

4.5%

Health Care Administration

4.5%

Psychology

4.1%

Education

3.9%

Finance

3.9%

Human Resources Management

3.7%

General Studies

3.3%

Marketing

3.2%

Human Services

3.2%

Legal Support Services

3.0%

Sociology

3.0%

Computer Information Systems

3.0%

Biology

2.8%

Computer Science

2.4%

Kinesiology

2.4%

Liberal Arts

2.4%
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Degrees

Bachelors

34.7%

Other

27.8%

Associate

17.1%

Masters

11.8%

Certificate

4.5%

Diploma

2.0%

Doctorate

1.1%

License

1.0%
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Top Personal Service Representative Employers

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Personal Service Representative Videos

Day In The Life – Intern

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