Personal support worker job description

Bay Cove Human Services has been recognized by the Boston Globe as one of the Top Places to Work in 2021. This is the sixth year that Bay Cove has been acknowledged for this distinction.
Bonus - $750 for every 200 hours worked up to $3,000.
Job Summary:
This position is responsible for enforcing the policies and procedures of the program, help maintain a safe environment for the clients, and provide support in the framework of recovery from substance abuse and alcoholism.


Essential Job Duties and Responsibilities (may include some or all of the following, based on modality): Respond appropriately to any emergency situation. Contact on-call staff when necessary. Oversee and monitor the proper distribution and intake of all client medication. Provide care for program participants and maintain order by monitoring client activities, providing crisis intervention and resolving conflicts, as needed. Maintain all safety and security policies and procedures, including bed checks, building security, and fire safety. Maintain daily logs. Monitor and maintain inventory of all program supplies, and assist staff responsible for purchasing of all supplies, as needed. Food preparation, planning, management, and service on a daily basis, as needed. Attend staff meetings as scheduled. Other duties as assigned.



Decisions Made on Own



Enforcement of all program policies and procedures as they pertain to clients, and maintaining protocols in the event of making spot decisions relative to a client's health and safety, including crisis interventions, referrals, and restrictions. Make 911 emergency calls, if necessary. Make decisions as to when a situation needs to be brought to the attention of the Program Director or Senior Treatment Coordinator.



Decisions Requiring Approval



Issues related to client discipline or restriction. Any changes or additions regarding client medication must be brought to the attention of the Program Director.



Education and/or Experience Required



High School Diploma or GED Knowledge of modality specific issues, such as substance abuse or homelessness. Must be knowledgeable with the Confidentiality of Alcohol and Drug Abuse Patient Record (Title 42CFR-Part 2)



Skills Required



Good written and verbal communication skills. Ability to follow and enforce the policies and procedures of the program. Be able to work independently. Ability to perform assigned duties while maintaining a perspective as to the place occupied in the rehabilitative community. Able to accept supervision and be part of a team. Ability to manage stress. Ability to respond physically to needs of the clients or other house issues on all floors.



Certificates, Licenses, Registration Required



CPR/First Aid Training Must stay current with any modality required training, including but not limited to HIV/AIDS, Hep C, Narcan, Servsafe, Crisis Intervention, Harassment, etc. A COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted time frame.



Physical and Mental Demands


(The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.) The employee may regularly be required to sit, stand, use hands, talk, hear, reach with arms, walk, climb, balance, stoop, kneel, crouch, crawl or run. The employee may regularly be required to move, by pushing, pulling or lifting up to 25 pounds.
The employee may be required to use kitchen equipment such as meat slicers and other kitchen appliances. Further, the employee must be mentally fit enough to exercise sound judgment, remain calm under pressure and establish firm boundaries in order to effectively address client concerns and/or respond to emergencies as they arise.


Work Environment


While performing the duties of this job the employee will be exposed to active substance abuse. You may be exposed to clients that bring traumatic personal histories and vulnerability. The noise level in the work environment is usually loud, moderate, quiet (circle one). Clients very regularly present with long histories of trauma and co-occurring physical and psychiatric disorders. Further, the nature of work in this field involves various uncertain, unpredictable and potentially dangerous situations. Occasionally the employee may encounter individuals who are actively abusing alcohol or other drugs; (s)he may be responsible for responding to emergencies as they arise including administering First Aid, CPR or Narcan or by contacting medical or law enforcement professionals to do so.


Other details


Pay Type Hourly

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Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 12,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 60 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply.

To learn more about working at BHCHP, watch our video Please Click Here.

Job Summary:

Would you like to work with some of Boston's most vulnerable and most resilient residents? Are you looking for a rewarding, inspiring, and collaborative work environment? Are you passionate about increasing health equity for women? If you answered yes to any of these questions, then Boston Health Care for the Homeless Program’s (BHCHP) Recovery Support Navigator will be an exciting opportunity for you.

As the Recovery Support Navigator (RSN), you will serve as a motivator, ally, and advocate for patients with substance use disorders (SUD) and will become an essential member of a patient’s care team. In doing so, you will help to provide case management and systems navigation to support women with SUDs specifically in identifying individual goals of recovery, accessing treatment services, and community resources. While primarily based at Rosie’s Place, the RSN will provide care for guests at BHCHP and Woods Mullen Shelter maintaining ongoing patient support across multiple systems and frameworks of care at all stages of change.

Hours: Full-time; Monday-Friday

Responsibilities:

• Provide clinical support to women with SUDs or co-occurring mental illness via short term crisis intervention, counseling, and group therapies in person or via tele-health.
• Collaborate with staff at Rosie’s Place in support of evidence-based services to patients/clients; support Rosie’s Place staff and guests around harm reduction strategy initiatives.
• Assist patients in navigating healthcare, recovery, and social service systems; serve as a liaison between the SUD treatment system, medical treatment system, and social service system to facilitate connections across all systems of care; facilitate referrals to appropriate treatment programs and community resources based on needs assessment; advocate on behalf of patients to help decrease barriers to care; build relationships with additional area treatment providers and community organizations.
• Offer motivational support for patients to identify and develop their own personal wellness goals and the pathways to achieve these goals; provide continuity of care by having a presence at Women’s only Wednesday at the Engagement Center and Woods Mullen Shelter clinic when applicable.
• Conduct active outreach efforts within Rosie’s Place and surrounding neighborhood to provide psycho- education and encourage participation with RSN, along with available supports and resources, at both Rosie’s Place and Woods Mullen Shelter.
• Participate in clinical case sharing with appropriate BHCHP clinical teams to increase care coordination to achieve health and psychosocial goals.

Qualifications:

• Bachelor’s degree in social work/psychology or other related training preferred.
• Life support training certification (e.g. CPR, BLS, ACLS) from a course that includes a hands-on, in-person component. If not certified prior to the start date, applicant must submit certification within 60 days of the start date.
• Experience working with patients who have a history of housing instability, trauma, SUD, and mental illness; knowledge of healthy and appropriate boundaries when working with vulnerable populations and knowledge of harm reduction, stages of change, and trauma-informed care required.
• Ability to facilitate groups, conduct needs assessments, and provide care coordination; experience with clinical case management.
• Sensitivity to ethnic, cultural, and gender beliefs and behaviors; bi-lingual applicants encouraged to apply.
• Computer proficiency, strong organizational skills, and strong interpersonal and communication skills.

Compensation and Benefits:

• The compensation starts at $22.07 per hour and increases based on years of experience.
• BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation , health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional compensation of $7,500 added to your base hiring rate for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an Equal Opportunity Employer, BHCHP pledges not to discriminate against and encourages those from underrepresented and underserved backgrounds to apply, particularly Black, Indigenous, and People of Color (BIPOC), LGBTQIA identifying, first generation college students and adults without a college degree, Bilingual and Bicultural persons; and individuals from low economic backgrounds.

Covid-19 Vaccination: For the protection of our workplace and patients, BHCHP requires all staff to be fully vaccinated against Covid-19. Proof of Covid-19 vaccination(s) is required for employment. All candidates offered employment will be given details about how to demonstrate receipt of vaccination.

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