Software Support Specialist
Remote or Plano, TX job
The Software Support Specialist is responsible for providing exceptional customer service for Tyler's software products to clients. The Software Support Specialist ensures timely resolution of easy-moderate client software issues through data analysis and functionality troubleshooting using development tools, and best practice communication for resolving issues.
Please Note - Candidates who reside outside of the Dallas/Ft. Worth, Texas, area will be considered to work remotely only if their work experience background is in the criminal justice system within state and/or county government.
Responsibilities
Provides inbound and outbound phone, web or email software support to resolve easy-moderate client inquiries and problems effectively and efficiently.
Analyzes data reports, forms, and web technologies.
Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
Provide guidance in data correction and resolving/escalating client incidents.
Follows up on defects and acts as advocate for the client to ensure timely and accurate issue resolution.
Consult clients on best practices for optimal use of Tyler products.
Continually develop product expertise by reviewing new functionality, testing product issues, and utilizing internal resources.
May assist with documentation of support processes.
May submit client issues to development team for resolution as needed.
May provide training to client end-users (typically via webinar).
Creates or enhances documentation throughout the support process.
Contributes to company knowledge library and/or Tyler Community.
May participate in Early Adopter activities.
May participate in User Group meetings and activities.
Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
Performs other duties as assigned.
Occasional travel (0-15%) for on-site support required.
Must be available to work evening shifts as needed to support 7 AM - 9 PM CST operations.
Qualifications
Bachelor's degree in related field or equivalent experience.
A minimum of 6 - 12 months previous experience required in an Associate Software Support Specialist position; or work experience within a state or county in the criminal justice sector.
Familiarity with business (judicial) terminology and principles desired.
Excellent interpersonal skills.
Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.
Strong organizational skills.
Effective analytical ability, particularly in a technical environment.
Excellent written and verbal communication skills.
Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc.
Experience working with relational databases or SQL preferred.
Experience working with .NET framework (involving HTML, XSL, XML, and related technologies) preferred.
Proficiency using computers required
Knowledgeable with Microsoft Office.
Knowledge and understanding of software development tools a plus.
Auto-ApplyAccount Executive, West
Remote or Plano, TX job
The Account Executive is responsible for creating and executing a strategy to sell company software and implementation services to the courts and justice marketplace within a prescribed territory as set by the company. The target market is focused on courts, probation departments, county jails, prosecutor agencies, and public defender offices. Based upon the candidate's skills and experience, there is a possibility for working remotely.
Responsibilities
The Account Executive must refine and execute a strategic sales plan for assigned territory and target market in the West and/or mid-West region of the United States.
Supplement Tyler demand creation activities with personal prospect contact, both through on-site visits and remote-based efforts.
Represent Tyler at applicable trade shows and events in designated territory and target market. May attend national industry conferences when appropriate.
Visit with prospective clients in designated territory and target market to qualify opportunities.
Take ownership of the Request for Proposal (RFP) process from start to finish, including assigning of specific roles to internal teams/designees and ensure that tasks are completed successfully and on time.
Constantly cultivate relationships and develop credibility with prospective and existing customers.
Secure and attend meaningful onsite meetings with various members of prospective agencies to gain information pertaining to their business needs and current environment.
Conduct presentations in front of justice agencies' C-level executives, including drafting of presentation materials and sales messaging.
Shape the future project scope for prospective agencies and establish optimal company solutions and corresponding cost estimates.
Work with various Tyler internal teams to produce accurate and responsible cost proposals.
Lead, organize and manage demonstrations of company software, by scheduling demo date & time with prospect, drafting proposed agenda, preparing company demo resources and other involved parties, and take ownership of follow-up actions.
Bring successful sales process to closure via a contract in a timely manner.
Attend and participate in sales meetings.
Regularly manage prospects, opportunities, and territory pipeline via MS Dynamics CRM.
Meet quarterly and annual sales goals set forth by the company.
Stay current with new product knowledge, technology, services, standards, and industry developments.
Maintain and communicate plans and reports regarding sales activities on regular basis.
Estimated 50-75% business travel.
West Territory
Qualifications
Experience with justice-related software is required.
Ability to travel approximately 50-75%.
Minimum two years' experience managing large, complex territories and diverse product offering required.
Experience with state and/or county government sales or consulting is preferred; and experience with courts, probation departments, county jails, prosecutor agencies, or public defender offices is strongly preferred.
Located in, with relevant in experience in, the State of California U.S. is preferred.
Bachelor's degree or equivalent experience in the fields of business, sales, and/or computer science preferred.
Proven formal presentation skills before large and small groups.
Excellent interpersonal and customer service skills in both written and verbal communications.
Proven influencing skills.
Demonstrated ability to "set the right expectations" for prospective customers.
Proven ability to conduct "discovery/needs analysis" with prospective customers and develop a successful action plan of software and service solutions.
Excellent analytical and problem-solving skills.
Proven self-starter in addition to a team player.
Demonstrated proficiency in MS Office tools (Outlook, Word, Excel, and PowerPoint).
Experience with pipeline management software (i.e., MS Dynamics CRM, Salesforce.com) to manage sales processes, including price quotes, forecasts, correspondence, and marketing ventures is preferred.
Auto-ApplyOperations Business Analyst
Remote job
We are seeking a highly analytical and detail-oriented Business Analyst to join our Operations team. This role will be instrumental in driving data-informed decision-making by developing robust Excel-based data models, analyzing revenue performance, and maintaining operational datasets for Professional Services capacity planning and financial tracking.Key Responsibilities
Develop and maintain Excel-based data models to support Global Services Capacity Planning.
Perform in-depth analysis of Revenue Actuals vs Budget, identifying trends, variances, and actionable insights.
Own and manage all operational datasets to ensure data is accurate, up-to-date, and readily available for ad hoc reporting needs.
Collaborate with cross-functional teams (Finance, Delivery, HR) to align data inputs and reporting outputs.
Create dashboards and reports that support strategic planning and operational efficiency.
Proactively identify data gaps and recommend process improvements to enhance data quality and reporting capabilities.
Qualifications
Bachelor's degree in Business, Finance, Operations, or a related field.
5+ years of experience in a business analyst, operations analyst, or similar role.
Advanced proficiency in Microsoft Excel (pivot tables, Power Query, complex formulas, etc.).
Strong analytical and problem-solving skills with a keen attention to detail.
Experience working with financial data, capacity models, and operational KPIs.
Excellent communication skills and the ability to translate data into actionable insights.
Preferred Qualifications
Experience in Professional Services or SaaS environments.
Familiarity with BI tools (e.g., Power BI, Tableau) and data visualization best practices.
Experience with SQL
Knowledge of Sales, budgeting and forecasting processes.
At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate's relevant experience, education and/or certifications, location, training, and other skills. Additionally, Model N offers a robust total rewards package that supports individuals to be their best and protects the well-being of participating dependents. Such benefits include medical, dental, vision, health savings, flexible savings, commuter benefits, matching 401K, PTO, VTO, life insurance, pet insurance, employee assistance programs, mental health programs, charitable giving, coaching, career growth and much more. The base salary for this position will be $95,000 - $120,000. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions and you might match another opening at a different level.
#LI-MN1
Auto-ApplyCustomer Service Advisor
Remote job
United States
Work From Home!
Pay is $12.50/hour. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.
The Opportunity:
Position responsibilities:
Answering customer inquiries via phone, chat, and other electronic methods
Responding to customer requests for product information and assistance
Assisting customers with complaints and billing inquiries
Resolving customer service issues in a timely and professional manner
Utilizing computer technology to handle a high volume of calls
Working closely with team leads, supervisors and contact center managers to ensure customer satisfaction
Adhering to call script and call center policies
Compiling reports
Managing customer interactions using provided Amazon Web Services (AWS) tools
The Candidate:
Required skills/qualifications:
High School diploma or equivalent combination of education and experience
Must be at least 18 years old
A stable history of employment
Willing to accept a temporary assignment
Must be able to work full time, 40 hours a week
Must have a quiet, distraction-free work environment without any conflicting responsibilities during scheduled work shift
Experience using internet-based browsers such as Chrome, Firefox, Safari
Ability to accurately type at least 25 wpm
Excellent oral and written communication skills
Proficiency in MS Office computer applications, including Word and Excel
Full professional proficiency in written and spoken English (equivalent to CEF C1 level or above)
Must reside within an approved state*
Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL)
Mobile Broadband is not supported (including satellite, wireless/cellular hotspot service, and point to point internet service)
30 Mbps Download
15 Mbps Upload
100ms Ping or less
Jitter: 40 MS or less
Wi-Fi Connection is permitted
The employee will be responsible for maintaining the required service and stability. A wired connection from the modem/router to the device will be required if service instability exists, no splits/gaps or usage of Wi-Fi bridges
This is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
Auto-ApplyProvider Enrollment Account Manager
Remote job
Create the future of e-health together with us by becoming a Provider Enrollment Account Manager
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution:
Serve as single-point-of-contact to the clients and is accountable and responsive to what may be needed.
Compiles and maintains current and accurate data for all providers.
Complete Statewide credentialing/recredentialing applications to add providers to commercial payers, Medicare, and Medicaid.
Complete revalidation requests issued by government payers.
Monitors applications end-to-end process and follows up as needed.
Train and manage Enrollment Specialists (if applicable).
Reconcile provider enrollment data and/or payor rosters as needed.
Maintain the internal provider database to ensure all information is accurate and updated accordingly.
Your Qualification:
Minimum of 3 years of provider enrollment experience.
Understanding and knowledge of the credentialing and provider enrollment process.
Excellent multi-tasking, prioritizing, and time management skills.
Excellent customer service skills; communicates clearly and effectively.
Ability to establish and maintain effective working relationships with providers, management, staff, and contacts outside the organization.
Knowledge of Word, Excel a plus
Good aptitude for self-sufficiency with the ability to work both independently and with others with minimal supervision.
What you can expect from us:
Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
Security: We offer a secure workplace in a crisis-proof market.
All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.
Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.
We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.
Auto-ApplyFull Stack Developer (Remote)
Remote or Columbia, MD job
Job Description
At FEI Systems, we create innovative technology solutions to improve the delivery of health and human services because we know when cumbersome administrative processes stand in the way, those who need it most are often left without access to proper care and support. From comprehensive case management software to disaster recovery services and content management information systems used in delivering foreign aid, our solutions are improving the lives of millions of people. We're looking for a full-stack developer who shares our commitment to leveraging technology to make a real impact in the world - a professional who knows, beyond all else, that the quality of our products and services is only as good as the company we keep.
Required Skills/Experience
Knowledge of Object Oriented (OO) design patterns.
Experience with Domain Driven Design (DDD).
Understanding of Service Oriented Architecture.
Experience developing unit tests.
Experience with test driven development.
Experience with the following:
4+ years of experience working with C# and .Net 5+
3+ years of experience working with Angular 16+ and Typescript.
3+ years SQL Server or other relational database.
2+ years of experience working with Git, Azure DevOps or similar tools for version control and CI/CD.
1+ years of experience working with AWS serverless or similar cloud services.
Bachelor's degree or equivalent work experience AND;
Ability to work in a team environment.
Capable of designing and developing solutions for customers
Ability to communicate software designs to team members and monitor its progress
Strong attention to detail and a positive attitude.
Self-motivated individual with excellent written and verbal communication skills.
Excellent problem-solving skills.
A willingness to work independently or in a team-oriented environment both efficiently and courteously.
Location: Remote
Status: Full-time position with full company benefits
NOTICE: EO/AA/VEVRAA/Disabled Employer - Federal Contractor. FEI Systems participates in E-Verify, a federal program that enables employers to verify the identity and employment eligibility of all persons hired to work in the United States by providing the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact DHS at **************.
Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, political affiliation, disability, or genetic information, except where it relates to a bona fide occupational qualification or requirement. FEI Systems creates an Affirmative Action Plan on an annual basis. Pursuant to federal law, the portions of FEI Systems' Affirmative Action Program that relate to Section 503 (Persons with Disabilities) and/or Section 4212 (Protected Veterans), are available for inspection upon request by applicants and employees during FEI Systems' normal business hours.
Director, Customer Programs
Remote job
We are seeking a Director of Customer Experience Programs to build and lead two foundational pillars of our customer experience strategy, Voice of the Customer and Customer Community. As the leader of these newly formed functions, you will be responsible for designing, executing, and scaling our Voice of the Customer (VoC) and Customer Community programs from the ground up. This is a unique opportunity to blend strategic leadership with day-to-day execution to drive meaningful customer engagement, advocacy, and insight across the organization. You'll work cross-functionally with Customer Success, Product, Marketing, Sales, and Support to amplify the customer's voice, foster peer-to-peer connection, and build loyalty and growth through deeper community and feedback integration.
Key Responsibilities:
Voice of the Customer (VoC) and Customer Advocacy Design and launch a company-wide VoC program that captures, analyzes, and delivers actionable customer insights Establish feedback loops across key touchpoints (e.g., NPS, CSAT, surveys, interviews, product feedback) Synthesize and present findings to executive stakeholders to influence roadmap, services, and go-to-market strategies Build dashboards and reporting frameworks that quantify customer sentiment and drive accountability Develop governance processes to ensure customer feedback is prioritized and acted upon across teams Leverage technology and AI tools to design and execute a robust and prescription program with proactive and reactive playbooks Create and execute an Executive sponsorship program as part of a multi-level coverage strategy Customer Community Develop the vision and strategy for our digital customer community, aligned with business goals and customer needs Select and implement the right platform (e.g., Higher Logic, Khoros, Insided) and establish core use cases (forums, events, user groups, ideation, etc.) Define engagement strategies to increase participation, peer-to-peer learning, and brand advocacy Collaborate with Product Marketing and Customer Success to create meaningful programming, content, and campaigns Measure and report on community health, growth, and business impact Leadership & Execution Build the foundation: create processes, define KPIs, and establish tools and systems needed to scale both functions Act as a cross-functional connector, ensuring customer insight and voice inform decision-making across departments Operate as both strategist and doer - from designing programs to directly facilitating engagement Influential leadership to align cross functional departments to execute on strategy Qualifications
7+ years of experience in Customer Experience, Customer Success, Community, or related roles, ideally in a SaaS or B2B tech environment
Proven ability to build new functions or programs from the ground up
Experience and proven execution of customer scoring methodology (e.g. NPS, Customer Sentiment score, etc.)
Strong experience with VoC methodologies and feedback analysis
Demonstrated success launching or growing digital customer communities
Executive presence with strong storytelling and communication skills
Highly collaborative with a bias for action, comfort with ambiguity, and passion for customers
At Model N, your well-being and growth matter. That's why we offer a robust total rewards package designed to help you thrive personally and professionally. Our benefits include:- Unlimited PTO for salaried employees - because flexibility fuels success- Comprehensive medical, dental, and vision coverage- Health Savings & Flexible Spending Accounts- 401(k) with company match to invest in your future- Volunteer Time Off (VTO) to give back to causes you care about- Life and pet insurance for peace of mind- Employee Assistance & Mental Health Programs- Charitable giving opportunities- Professional coaching and career development …and much more.
At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate's relevant experience, education and/or certifications, location, training, and other skills.
The base salary for this position will be $150,000 - $180,000. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions and you might match another opening at a different level.
#LI-MN1
About Model N Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world's leading companies across more than 120 countries. For more information, visit *************** Equal Opportunity Statement Model N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference ********************************************* for more information.
For US applicants, Personal Data processed in connection with candidate evaluation and decision-making, onboarding, and continued employment at Model N will be done in accordance with the Model N HR Privacy Policy found at ************************************************************
Auto-ApplySenior Product Designer
Remote job
United Kingdom
The Opportunity:
Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that's simple and intelligent, inspiring student success and institutional growth.
The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.
For more information about Anthology and our career opportunities, please visit ******************
Are you passionate about creating innovative, intuitive products informed by customer insights? Do you have a mastery of craft to turn insights into something truly useful, usable and valuable? Can you inspire us by showing or prototyping what is possible?
Are you looking to drive meaningful change at scale? Millions of people across the world rely on our products every day. Help shape the future of education and AI innovation with an opportunity to work with a global edtech leader.
We're seeking a passionate, talented Senior Product Designer to create products which are valuable, intuitive, and crafted to high standards. The role initially focuses on two key areas: product design on Blackboard, our market leading Learning Management System, and evolving our design system.
Primary responsibilities will include:
Leading design projects, combining quant/qual research insights, rapid iteration, and testing to craft data informed, user centred solutions
Taking broad, conceptual ideas and turning them into something useful, useable and valuable across mobile and web
Prototyping, testing, and iterating. Jumping between ‘discovery' mode (trying wild ideas and prototyping in whatever you are comfortable with) and ‘delivery' mode (nailing the flow, interactions, motion and accessibility)
Advocating for the user, valuing continuous discovery, and engaging with customers through research sessions, site visits, usability testing, focus groups and user conferences to inspire ideas and inform design decisions
Addressing short-term design needs, and delivering value to users incrementally, while making strides towards the long-term vision
Working collaboratively within product teams as a peer with product managers, developers and data scientists to bring your ideas to life, and contribute to the strategic product vision
Evolving, expanding and driving adoption of our design system to create more consistent, on brand, responsive and accessible experiences
Defining and documenting our visual design language typography, colour, iconography, components and patterns
Regularly auditing products and the design system to identify and resolve inconsistencies and highlight opportunities to continuously improve design quality, usability and accessibility
Being autonomous. Taking full ownership of your work and responsibility for every detail, every step of the way, from whiteboard sketching to what is finally shipped
Taking an active role in our design community, sharing ideas, upskilling in how to best use AI and contributing to our lunch and learns
** Please include a link to your portfolio as part of your application. Only applications with portfolios links will be considered. Portfolio can be a link to website or a Google Drive folder (or equivalent).**
The Candidate:
Required skills/qualifications:
Relevant degree or equivalent experience
At least 5 years as a product designer on both mobile and web products
Excellent visual design skills as well as a solid UX design foundation
Excel at designing simple, inclusive, elegant products, which consider all screen sizes from mobile, through to desktop
Experience creating Design Systems or playing a significant contribution role
Strong portfolio showcasing solid user centred design practice and design execution
Experience running research such as usability testing
Team player and exceptional communicator who simplifies complexity, tells compelling stories, and is comfortable running customer and senior level calls
Knowledge of inclusive design and accessibility
Fluency in written and spoken English
Preferred skills/qualifications:
Strong technical knowledge. Experience in partnering closely with developers, you understand the technical considerations of design and design system implementation
Experience building Figma design system libraries ensuring they are accessible, scalable, and integrated into team workflows
Experience designing and working with AI and machine learning
Solid understanding of HTML / CSS, and an understanding of web frameworks and React
Demonstrated ability to effectively work with remote, globally distributed teams, maintaining strong relationships across teams with diverse cultures and work styles
This is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
#LI-JO1
Auto-ApplySales Executive Consultant
Remote or Providence, RI job
Cornerstone Consulting Group, LLC is a full service Human Capital Management Firm. We specialize in HR consulting, Staffing & Recruiting, Sales Outsourcing, Resume Writing, Career Coaching, and Job Readiness Training. We are seeking to strategically grow our sales team with local consultants that will work remotely. Your primary focus will be to increase the gross profit within a specific territory. You will be required to do both telephone and outside sales, including cold calling, to introduce yourself and our services to local businesses. You may be required to travel out of the city, work late, or work occasional weekends. Hard work is the key to success at CCG. You will report directly to the senior consultant of the company.
Responsibilities:
Receive qualified leads from Marketing & Lead Generation and convert into new business
Penetrate existing customer accounts that are no longer active and develop new business opportunities
Build relationships and grow accounts through new business revenues
Cross-sell other service offerings
Achieve monthly sales expectations
Provide forecast input for inclusion in Monthly Forecast
Respond to RFP/RPQ to increase business revenue
Attend networking events
You will need:
The Ability to work collaboratively with clients to analyze business needs and provide solutions. Communication proficiency. Competent with Microsoft Office suite.
Talent - Has strong business and sales acumen. You have the ability to negotiate and leverage expertise to help clients increase their cash flow via their human capital or via CCG Sales Outsourcing Solution.
Flexibility - Ability to handle competing priorities, multitask, and work collaboratively in a team environment. You plan and organize priorities to maximize your time and achieve results. Must be comfortable selling multiple products and services from different industries. Must be comfortable working remotely 90% of the time.
Client Experience - Superior customer service experience and knowledge. Ability to interface and maintain effective relationships with internal and external customers.
Self - You are a leader with excellent work standards. You take initiative and think outside the box. You challenge yourself to exceed minimal expectations. You are comfortable working on a 100% commission structure, must be a kill what you eat sales person.
Travel - While this is a remote position the SEC will need to travel within a defined territory.
Experience - 5+ years of equivalent experience. Ideally in human resources, real estate, business-to-business, and/or market place sales. A college degree is preferred but not required.
Delivery Manager (Remote)
Remote or Columbia, MD job
Job Description
At FEI Systems, we create innovative technology solutions to improve the delivery of health and human services because we know when cumbersome administrative processes stand in the way, those who need it most are often left without access to proper care and support. From comprehensive case management software to disaster recovery services and content management information systems used in delivering foreign aid, our solutions are improving the lives of millions of people. We're looking for a delivery manager who shares our commitment to leveraging technology to make a real impact in the world - a professional who knows, beyond all else, that the quality of our products and services is only as good as the company we keep.
Principal Responsibilities:
The Delivery Manager serves as the solution owner and works with the Project Manager, Account Manager, and Product Owner(s) to deliver a solution that meets our customer's needs and contract requirements. This position coordinates internal teams to ensure the solution development is done in a coordinated manner. The Delivery Manager also works closely with the Business Development team to understand market needs along with opportunities for expansion of our solution to support additional programs. This position interacts with customers to clearly communicate our system capabilities, limitations, and solution roadmap along with the processes that maximize our system functionality.
Day-To-Day Duties:
Delivering DDI projects with over $2M in budget or greater than 6 months in length.
Assisting in managing multiple small projects.
Guiding the customer through project implementation to ensure process alignments.
Assigning work tasks collaboratively to the project team and monitoring their progress.
Managing and coordinating business analysts through the development lifecycle to ensure product efficiency and effectiveness.
Ensuring functional requirements completeness.
Ensuring solution design completeness.
Ensuring test plan completeness.
Ensuring quality unit testing.
Becoming the product expert and ensuring the roadmap and vision for the product are communicated to the customer.
Evaluating change requests from the customer for product alignment.
Maintaining a project backlog.
Setting priorities for defects and feature development so they can be assigned in the appropriate work iteration.
Supporting customer demonstrations as needed.
Determine and manage what is in-scope vs out-of-scope for each project based on a contract's requirements.
Ensure rigorous adherence to, support of, and feedback for all project management processes and tools.
Required Skills/Experience
Bachelor's Degree from an accredited college or university in Engineering, Computer Science, and Information Systems, Business or other related discipline.
At least five (5) years of experience in delivering software development projects.
A leadership role in at least three (3) successful projects that were delivered on time and on budget.
At least five (5) years of non-management experience designing, developing or testing systems with software applications and IT infrastructure.
Previous experience reporting through a project management organization (PMO).
Within the last three (3) years, experience planning, implementing, and project managing software applications and hardware solutions from initial conception through support and training.
At least three (3) years' experience in a management or delivery role in the healthcare industry.
Excellent coordination and organizational skills.
Preferred Skills/Experience
At least five (5) years of experience in the following areas:
Software Development Life Cycle
Configuration Management
Risk Management
Building and Managing Project Teams
Change Management
Quality Assurance to include the following aspects:
Creating test plans
Managing testing
Organizing results
Prior experience leading efforts where SDLC, Waterfall, Agile, and Hybrid methodologies were employed in System Design
A Certified Scrum Master (CSM) or PMI-ACP (Agile Certified Practitioner) certification is preferred.
Location: Remote
Status: Full time position with full company benefits
NOTICE: EO/AA/VEVRAA/Disabled Employer - Federal Contractor. FEI Systems participates in E-Verify, a federal program that enables employers to verify the identity and employment eligibility of all persons hired to work in the United States by providing the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact DHS at **************.
Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, political affiliation, disability, or genetic information, except where it relates to a bona fide occupational qualification or requirement. FEI Systems creates an Affirmative Action Plan on an annual basis. Pursuant to federal law, the portions of FEI Systems' Affirmative Action Program that relate to Section 503 (Persons with Disabilities) and/or Section 4212 (Protected Veterans), are available for inspection upon request by applicants and employees during FEI Systems' normal business hours.
Business Analyst (Remote)
Remote or Columbia, MD job
Job Description
At FEI Systems, we create innovative technology solutions to improve the delivery of health and human services because we know when cumbersome administrative processes stand in the way, those who need it most are often left without access to proper care and support. From comprehensive case management software to disaster recovery services and content management information systems used in delivering foreign aid, our solutions are improving the lives of millions of people. We're looking for a business analyst who shares our commitment to leveraging technology to make a real impact in the world - a professional who knows, beyond all else, that the quality of our products and services is only as good as the company we keep.
Principal Responsibilities:
Participate in the Project Preliminary Planning phase, which covers the receipt/review of initial project requests, refinement of the project request, and development of the business case and concept proposal.
Produce project feasibility and cost benefit analysis reports to assist Customer executive management in determining whether a project should proceed
Transition a project from idea or concept through preliminary planning phase to become a chartered project
Assist with project scope definition and management plan
Capture requirements as it relates to the different levels of influence between stakeholders. Correctly identify project stakeholders and respective Subject Matter Experts (SME's) through stakeholder analysis and management.
Facilitate elicitation session(s) with large group of stakeholders.
Understand and communicate information on the requirements development and management process to the project team
Differentiate between modeling techniques to determine which is appropriate for a project. (i.e. use cases, workflow, swim lanes, context diagrams)
Develop and utilize modeling tools and techniques to communicate with the stakeholders
Develop, maintain and present different requirement documents - business, functional, non-functional
Use JIRA to manage the lifecycle of requirements.
Conduct quality review walkthroughs of business requirements documentation.
Facilitate and obtain signoff on requirements documentation.
Implement and enforce a change management procedure for requirements documentation.
Comprehend basic to complex business issues; contribute to Information Technology projects by translating business needs into understandable requirements.
Operate as a spokesperson for the business departments as they interact with Customer groups to determine appropriate computer-related solutions to business problems.
Examine a business activity to help decide whether new IT solutions will improve productivity.
Elicit and document existing business models and workflows with the applicable SME's.
Provide recommendations related to proposed solution.
Deliver informative, well-organized presentations.
Understand the role of the system in the big picture and provide ideas and recommendations regarding the evolution of the system and any project interdependencies to consider.
Create and present cost specifications for possible improvements using variety of technical and analytical tools
Produce high-level outline designs or use cases to aid in the development and construction of requirements.
Provide client support and consultation for IT issues and make recommendations on applicable technology.
Identify the benefits of a project, potential project team members, project deliverables, and appropriate project performance metrics.
Identify initial performance measures that will be used to determine whether the project was successful.
Attend internal Customer staff meetings as requested.
Facilitate communication and project meetings in the absence of the project manager.
Provide post project implementation support.
Perform other duties as assigned.
Required Skills/Experience:
A Bachelor's degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field.
A Master's Degree is preferred.
An understanding of the Business Analyst Book of Knowledge (BABOK)
Business Analyst CBAP (The IIBA.org) Certification or PMI BA Certification or Scrum Certification or other industry equivalent certification. The equivalent certification may be acceptable provided the Master Contractor demonstrate that they are functionally equivalent to the preferred certification
Preferred Experience:
At least five (5) years of experience in Software Development Life Cycle, Requirement Lifecycle and Requirement Management to include the following:
Requirements elicitation and definition
Requirements planning and management
Gap analysis
Requirement documentation
Requirement verification and validation
Conducting feasibility studies
Preparing business cases
Solution assessment and validation.
Prior experience and expertise in at least four of the following types of systems:
Asset Management System
Budget System
Document Management System
Financial System
Infrastructure Support
Maintenance Management
Management Reporting
Procurement Systems
Project/Program/Portfolio Management Systems
Business Process Improvement
Prior experience creating use cases for System Design (e.g. system personalization/customization) support
Prior experience leading and supporting efforts where SDLC, Waterfall, Agile, and Hybrid methodologies were employed
Solid understanding current and emerging IT products, services, processes, and methodologies along with a continuing understanding of business functions and processes
Excellent contract management, coordination and organizational skills
Location: Remote
Status: Full time position with full company benefits
NOTICE: EO/AA/VEVRAA/Disabled Employer - Federal Contractor. FEI Systems participates in E-Verify, a federal program that enables employers to verify the identity and employment eligibility of all persons hired to work in the United States by providing the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact DHS at **************.
Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, political affiliation, disability, or genetic information, except where it relates to a bona fide occupational qualification or requirement. FEI Systems creates an Affirmative Action Plan on an annual basis. Pursuant to federal law, the portions of FEI Systems' Affirmative Action Program that relate to Section 503 (Persons with Disabilities) and/or Section 4212 (Protected Veterans), are available for inspection upon request by applicants and employees during FEI Systems' normal business hours.
FP&A Financial Analyst
Remote job
Model N is seeking a detail-oriented and motivated Financial Analyst to join our FP&A team. This position will initially support our finance team in critical expense planning activities, with the opportunity to grow into leading expense planning for specific business groups. You will partner with key stakeholders to deliver financial insights and support critical business decisions through expense analysis, workforce planning, and operational reporting. You will work closely with Accounting, Talent Acquisition, and cross-functional business teams to drive financial accuracy and business performance.This is a great opportunity for someone looking to deepen their experience in FP&A while building toward expense planning leadership in a high-impact, collaborative finance function.Responsibilities
Support expense planning and forecasting by partnering with the finance team to build financial models, conduct variance analysis, and develop expertise toward independent ownership of specific business group planning.
Manage workforce and vendor spend analysis including headcount tracking, contractor costs, and purchase request workflows, coordinating with cross-functional teams to align investments with business objectives.
Drive monthly financial operations and reporting by gathering actuals, preparing accruals, maintaining planning systems (Adaptive Insights), and building analytical tools that support strategic decision-making.
Partner with stakeholders across the organization to deliver financial insights, support budget preparation, and build relationships that will facilitate future expense planning leadership responsibilities.
Qualifications
BA/BS Degree in Finance, Accounting, Business Admin, or similar discipline with analytical bias.
2-5 years of financial analysis experience or a related field.
Experience in technology industry, preferably SaaS or other subscription models, a plus.
Technical: Experience with Excel and PowerPoint, Adaptive Insights, NetSuite, Salesforce, Power BI and OpenAir a plus.
Initiative: Self-starter with the ability to work independently and manage tasks with minimal supervision.
Communication: you are great at effectively working with and communicating to senior leadership and cross-functional teams.
Time management: you can re-prioritize at a moment's notice based on shifting business needs.
Accuracy: you strive for excellence and have great attention to detail.
At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate's relevant experience, education and/or certifications, location, training, and other skills. Positions are eligible to participate in either our employee bonus program or commission payments, depending on the nature of the role. Model N employees have the opportunity to become Model N shareholders through our employee stock purchase plan. Additionally, Model N offers a robust total rewards package that supports individuals to be their best and protects the well-being of participating dependents. Such benefits include medical, dental, vision, health savings, flexible savings, commuter benefits, matching 401K, PTO, VTO, life insurance, pet insurance, employee assistance programs, mental health programs, charitable giving, coaching, career growth and much more. The base salary for this position will be $64,400 - $70,000. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions and you might match another opening at a different level.
#LI-MN1
About Model N Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world's leading companies across more than 120 countries. For more information, visit *************** Equal Opportunity Statement Model N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference ********************************************* for more information.
For US applicants, Personal Data processed in connection with candidate evaluation and decision-making, onboarding, and continued employment at Model N will be done in accordance with the Model N HR Privacy Policy found at ************************************************************
Auto-ApplyMid Level Software Engineer (.NET/Angular), Enterprise Assessment and Tax
Remote or Dayton, OH job
Description We are looking for a passionate and motivated Mid Level Full Stack Software Engineer who wants to develop innovative solutions in an agile and collaborative environment. As a member of the Enterprise Assessment and Tax Team, you will be part of the driving force behind our mission to empower the public sector to create smarter, safer, and stronger communities. Hybrid Work Policy -The candidate is required to work in the Moraine, OH office Tuesday-Thursday and can work from home Monday's and Friday's.ResponsibilitiesDo you ever wonder how government agencies gather and analyze massive amounts of data? Or perhaps why your property is appraised at a certain value? Do you like making dynamic applications using modern tech stacks? Then join our Appraisal & Tax team at Tyler Technologies to help build the future of modern property appraisal solutions.
Have a real impact as a core member of a small team, working to solve problems that impact lives and convert your programming skills into tools that help government agencies and taxpayers.
Work in a highly collaborative and Agile software development environment, coordinating closely with teammates and regrouping through daily scrums.
Be part of amazing company culture - we will look to you to bring fresh ideas and new perspectives to our existing products.
Qualifications
5+ years of professional software development experience, with emphasis on full stack web applications built on the Microsoft technology stack.
Proven experience developing with Microsoft technologies: C#, .NET, .NET Core, and Visual Studio.
Front-end proficiency with modern JavaScript frameworks, especially Angular and TypeScript; experience with responsive design and cross-browser compatibility.
Strong foundation in software engineering principles, including object-oriented design, SOLID principles, design patterns, data structures, and algorithms.
Hands-on experience developing RESTful APIs and Web Services, including JSON, Web Sockets, and API documentation frameworks like Swagger/OpenAPI.
Experience working with both relational and non-relational databases, such as SQL Server, Oracle, PostgreSQL, MongoDB, or Elasticsearch; ability to write efficient queries and optimize performance.
Understanding of secure coding practices and web application security concepts, including OWASP standards, XSS, CSRF, SSO, and use of static code analysis tools.
Experience with enterprise application architecture patterns, including n-tier, SOA, event-driven, and microservice designs.
Ability to collaborate directly with Subject Matter Experts (SMEs) to translate complex business and regulatory requirements into technical solutions.
Demonstrated initiative and ownership in driving features and projects to completion with minimal supervision.
Strong analytical and problem-solving skills, with a focus on quality, maintainability, and performance.
Excellent communication and teamwork skills; able to work effectively in a cross-functional environment.
Bachelor's degree in Computer Science, Software Engineering, or equivalent experience.
Auto-ApplyAssociate Global Account Executive, Life Sciences
Remote job
About Model NModel N enables life sciences and high-tech companies to drive growth and market success by transforming how they manage revenue. Our cloud-based solutions deliver greater visibility, control, and compliance across the revenue lifecycle.
About the RoleAs a Global Account Executive, you will be responsible for driving strategic sales growth within Model N's Top 100 customer base. You'll manage a portfolio of enterprise accounts, lead complex sales cycles, and serve as the primary customer contact to deliver impactful SaaS solutions that improve revenue management and operational efficiency.
What You'll Do· Develop and execute strategic account plans across parent and subsidiary organizations.· Drive cross-sell and upsell opportunities for Model N's SaaS product suite.· Build trusted relationships with senior stakeholders to promote solution adoption.· Collaborate with internal teams (Solutions, Partners, Support, Services) to deliver value throughout the sales cycle.· Lead quarterly business reviews and strategic planning sessions with customers.· Advocate for customer needs internally to improve product and service outcomes.· Maintain accurate pipeline and account data in Salesforce.· Consistently meet or exceed ARR and funnel targets.· Utilize the “Model N Way” sales methodology and tools.· Support renewal processes and customer retention efforts.
What We're Looking For· 5+ years in enterprise software/SaaS sales with a proven quota-carrying track record.· Experience selling complex solutions (e.g., ERP, Quote-to-Cash platforms).· Strong background in selling to large enterprise clients in Life Sciences or High Tech.· Familiarity with MEDDPICC methodology and consultative selling techniques.· Skilled in virtual and in-person sales engagements.· Strong leadership, communication, and negotiation skills.· Proficient in Salesforce CRM.· Bachelor's degree or equivalent experience.
Enterprise SaaS | Strategic Account Management | Revenue Management | ERP | Quote-to-Cash | Life Sciences Sales | High Tech Sales | MEDDPICC | Salesforce | Customer Success | ARR Growth | Cross-Sell | Upsell | Remote Sales | B2B Sales | Strategic Planning | Business Reviews
At Model N, your well-being and growth matter. That's why we offer a robust total rewards package designed to help you thrive personally and professionally. Our benefits include:- Unlimited PTO for salaried employees - because flexibility fuels success- Comprehensive medical, dental, and vision coverage- Health Savings & Flexible Spending Accounts- 401(k) with company match to invest in your future- Volunteer Time Off (VTO) to give back to causes you care about- Life and pet insurance for peace of mind- Employee Assistance & Mental Health Programs- Charitable giving opportunities- Professional coaching and career development …and much more.
At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate's relevant experience, education and/or certifications, location, training, and other skills. The base salary for this position will be $100,000 - $120,000. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions and you might match another opening at a different level.
#LI-MN1
About Model N Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world's leading companies across more than 120 countries. For more information, visit *************** Equal Opportunity Statement Model N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference ********************************************* for more information.
For US applicants, Personal Data processed in connection with candidate evaluation and decision-making, onboarding, and continued employment at Model N will be done in accordance with the Model N HR Privacy Policy found at ************************************************************
Auto-ApplyBusiness Analyst - Level 3 (Remote)
Remote or Columbia, MD job
Job Description
At FEI Systems, we create innovative technology solutions to improve the delivery of health and human services because we know when cumbersome administrative processes stand in the way, those who need it most are often left without access to proper care and support. From comprehensive case management software to disaster recovery services and content management information systems used in delivering foreign aid, our solutions are improving the lives of millions of people. We're looking for a business analyst who shares our commitment to leveraging technology to make a real impact in the world - a professional who knows, beyond all else, that the quality of our products and services is only as good as the company we keep.
Principal Responsibilities:
Run point on the product development team from a strategic perspective to define vision:
Maintain a cohesive and singular vision regarding the product.
Adapt to the fast-paced and flexible nature of agile product development
Keep the stakeholders on the same page
Create an actionable product roadmap
Ensure the feasibility of the product with respect to business objectives
Own and manage the team backlog in collaboration with the Scrum Master.
Ensure a single, prioritized backlog for the development teams.
Ensure stories are directly aligned to vision, features and PI objectives.
Accept user stories as done when they are ready to demo.
Prioritize Product Needs
Clearly defines any and all project constraints
Gauges which development areas have fewer constraints
Determines which deliverable will be put into development at which time
Repeats the prioritization process for each iteration of the product
Development stage oversight
Participate in iteration ceremonies as an engaged team member.
Assist the team by decomposing features into prioritized stories.
Work with system architects/engineering to understand and prioritize enablers.
Be able to direct work for several product owners across multiple projects.
Work with product management and IT governance to plan releases and ensure necessary environments are stood up.
Participate in program backlog refinement and preparing for PI Planning.
Coordinate cross team dependencies and define features for future PI Planning events.
Participate in the Project Preliminary Planning phase, which covers the receipt/review of initial project requests, refinement of the project request, and development of the business case and concept proposal.
Produce project feasibility and cost benefit analysis reports to assist Customer executive management in determining whether a project should proceed
Transition a project from idea or concept through preliminary planning phase to become a chartered project
Assist with project scope definition and management plan
Understand and communicate information on the requirements development and management process to the project team
Examine a business activity to help decide whether new IT solutions will improve productivity.
Elicit and document existing business models and workflows with the applicable SME's.
Provide recommendations related to proposed solution.
Deliver informative, well-organized presentations.
Understand the role of the system in the big picture and provide ideas and recommendations regarding the evolution of the system and any project interdependencies to consider.
Create and present cost specifications for possible improvements using variety of technical and analytical tools
Identify initial performance measures that will be used to determine whether the project was successful.
Attend internal Customer staff meetings as requested.
Provide post project implementation support.
Perform other duties as assigned.
Required Skills/Experience:
A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field.
A Master's Degree is preferred.
An understanding of the Business Analyst Book of Knowledge (BABOK)
Business Analyst CBAP (The IIBA.org) Certification or PMI BA Certification or Scrum Certification or other industry equivalent certification. The equivalent certification may be acceptable provided the Master Contractor demonstrate that they are functionally equivalent to the preferred certification
High-Level knowledge of Agile software development
Experience in project management
Preferred Experience:
At least ten (10) years of experience in Software Development Life Cycle
Prior knowledge in healthcare software domain
Requirements elicitation and definition
Requirements planning and management
Gap analysis
Requirement documentation
Requirement verification and validation
Conducting feasibility studies
Preparing business cases
Solution assessment and validation.
Prior experience and expertise in at least four of the following types of systems:
• Asset Management System
• Budget System
• Document Management System
• Financial System
• Infrastructure Support
• Maintenance Management
• Management Reporting
• Procurement Systems
• Project/Program/Portfolio Management Systems
• Business Process Improvement
Prior experience creating use cases for System Design (e.g. system personalization/customization) support
Prior experience leading and supporting efforts where SDLC, Waterfall, Agile, and Hybrid methodologies were employed
Solid understanding current and emerging IT products, services, processes, and methodologies along with a continuing understanding of business functions and processes
Excellent contract management, coordination and organizational skills
Ability to communicate impediments, progress, and requirements across program, team and customer contexts.
Technical foundation in IT process management, development, testing, project management and/or business analysis.
Content authority to accept stories as done to delivery maximum value to the customer.
Enforce processes put into place for requirements gathering, development and UAT.
Location: Remote
Status: Full time position with full company benefits
NOTICE: EO/AA/VEVRAA/Disabled Employer - Federal Contractor. FEI Systems participates in E-Verify, a federal program that enables employers to verify the identity and employment eligibility of all persons hired to work in the United States by providing the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact DHS at **************.
Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, political affiliation, disability, or genetic information, except where it relates to a bona fide occupational qualification or requirement. FEI Systems creates an Affirmative Action Plan on an annual basis. Pursuant to federal law, the portions of FEI Systems' Affirmative Action Program that relate to Section 503 (Persons with Disabilities) and/or Section 4212 (Protected Veterans), are available for inspection upon request by applicants and employees during FEI Systems' normal business hours.
IT SOX Compliance Manager
Remote or Plano, TX job
We are seeking an IT SOX Compliance Manager to be responsible to lead the enterprise-wide IT SOX compliance program with a focus on governance, risk assessment, control design evaluation, and program oversight.
This role is part of Tyler's Compliance Team. The position reports to the Vice President of Internal audit and works closely with the Chief Information Officer. The Compliance team does not perform control testing, so this role serves in an advisory capacity centered around program ownership, risk and control design oversight, coordination with control owners, facilitation of remediation, training, and partnership with Internal Audit and external auditors.
Responsibilities
Lead the company's IT SOX compliance program, ensuring that financial reporting risks tied to technology and data are appropriately mitigated.
Provide thought leadership on new business initiatives, system implementations, IT policy changes, personnel changes, assessing the impact to the SOX compliance program, and advising the business accordingly.
Conduct and update risk assessments and scoping, especially around systems supporting financial reporting, revenue recognition, etc.
Partner with cross-functional stakeholders in IT, Finance, and Internal Audit to maintain strong control design and accountability.
Maintain and oversee SOX documentation, including risk and control matrices (RCMs), process and data flows, system diagrams, etc.
Support process owners through training, reviewing, and providing guidance for their processes including, but not limited to, IT General Controls, IT Operations, IT Application Controls, Key Reports and SOC Reporting.
Coordinate the SOX walkthrough and testing calendar, ensuring alignment across Internal Audit, external auditors, and control owners.
Facilitate the deficiency management and remediation process, from root cause analysis to retesting readiness.
Support the implementation of automation and continuous control monitoring as part of control enhancement efforts.
Track and communicate program status, issues, and risks to the Vice President of Internal Audit and the Chief Information Officer, including preparation of reports for the Audit Committee.
Monitor emerging risks in IT compliance, including cybersecurity threats that could impact SOX controls.
Qualifications
Bachelor's degree in information systems, Accounting, Finance, or related field.
Relevant professional certification is preferred, such as Certified Information Systems Auditor (CISA), Certified information systems security professional (CISSP), Certified Information Security Manager (CISM), Certified in Risk and Information Security Controls (CRISC).
8+ years of relevant experience, including IT SOX, IT audit, or risk management at a public company or Big 4/public accounting firm.
Strong understanding of SOX 404, COSO, COBIT, and PCAOB standards.
Familiarity with ITGCs, application controls, key reports, and SOC 1 reports.
Experience managing a SOX compliance program without direct ownership of testing activities.
Excellent communication and project management skills; proven ability to influence across departments.
Comfortable navigating complex IT environments, including ERP systems, cloud platforms, and cybersecurity frameworks.
A team player and process-oriented focus with excellent interpersonal, analytical, and problem-solving skills.
Exhibit critical thinking skills and ability to complete tasks with appropriate level of skepticism.
Proficiency in annual and rolling SOX scoping based on risk factors and materiality.
Deep understanding of ITGCs.
Competence in identifying and assessing application controls, key reports, and interface controls.
Skilled in documenting IT processes, process and data flows, and risk and control matrices (RCMs).
Strong project management capabilities for handling timelines, milestones, and dependencies.
Familiarity with ERP systems. Microsoft D365 Finance and Operations a plus.
Ability to review SOC 1 reports and assess reliance on third-party controls.
Able to translate complex IT and control concepts into business-friendly language.
Ability to work remotely with team members in multiple locations.
Required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements
Auto-ApplySenior Database Administrator II
Remote job
Bangalore or Chennai, India
The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.
We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.
For more information about Anthology and our career opportunities, please visit ******************
Anthology is looking for a qualified candidate to join our Cloud Services Database Administration team. The Cloud Services team is responsible for delivering high-availability, Software-as-a-Service (SaaS) solutions to our customers. The team supports this mission by delivering highly available, secure, and performant databases for our applications. The candidate will work, primarily, as a Senior SQL Server and PostgreSQL database administrator in a mixture of hosting environments including self-hosted physical and virtual machines as well as cloud-based infrastructure on Azure and Amazon Web Services. The successful candidate will have experience across all the normal database administration activities in both hosted and cloud environments. Ideal candidates will also have experience in advanced areas like replication, high availability, reporting, and scripting skills.
Primary responsibilities will include:
Deploying new database systems and ancillary services including design, layout, configuration, and tuning
Monitoring existing database systems for availability, performance, and scalability
Maintaining database security ensuring appropriate levels of access are maintained, backups are being taken according to established guidelines, and that backups are periodically tested to ensure recoverability
Troubleshooting issues impacting the availability, stability, and performance of our databases at scale. This includes not only the database engine but the operating system it is running on and the SQL it is running as well
Understanding the query profiling infrastructure, execution statistics, and execution plans
Analyzing, understanding, and editing database objects, code, and scripts
Documenting databases, database processes and procedures, as well as changes and incidents
Collaborating with other database administrators as well as internal teams and external clients on issues, projects, initiatives, etc.
Developing and maintaining an in-depth understanding of the application infrastructure, functionality, and overall systems design as it relates to the databases
This role requires the willingness to work 5 days per week including shifts (morning/afternoon/night), weekends and off-shift/on-call as needed
The Candidate:
Required skills/qualifications:
At least 7 years of experience administering all aspects of SQL Server and PostgreSQL databases including installation, configuration, deployment, and general administration of the database engine, creating and maintaining databases and database objects (logical and physical), performance tuning, optimization, networking, and security
Experience with virtualization including Microsoft Azure Cloud and Amazon Web Services
Basic knowledge of the Windows operating system and how it interacts with the database
Database scripting skills. Ability to read, analyze and write Transact-SQL
System scripting skills. Ability to read, analyze and write batch files and PowerShell scripts
Deep expertise in troubleshooting slow-running queries, optimizing indexes, analyzing execution plans, and improving database performance at scale.
Provide Backup and Recovery
Strong understanding of database security models, encryption, and auditing practices to meet organizational and compliance standards.
Experience with SQL Server replication types and the services that support them (Change Tracking, Change Data Capture, etc.)
Experience designing, configuring, and testing database standard and high availability models
Experience with reporting services including SQL Server Reporting Service (SSRS), Analysis Service, and PowerBI
Ability to participate in code walkthroughs and review database migrations
Ability to lead DB modernization projects, mentor junior DBAs, engage with development teams for schema reviews, and work closely with cloud/infrastructure teams to ensure performance and scalability.
Ability to review planned changes to database objects with an eye towards maintaining data integrity (implementation of primary keys, necessary foreign-key constraints, etc.), performance (indexes, index types, partitioning, etc.), and storage utilization and growth
Fluency in written and spoken English
Preferred skills and qualifications:
Azure SQL and SQL Managed Instance
Windows and Linux operating systems (any flavor)
Other relational databases (Oracle, MySQL, PostgreSQL, etc.)
Non-relational databases (MongoDB, Cassandra, etc.)
Other scripting languages (Bash, Python, Rust, Go, etc.)
Microsoft DP-300 Certification
This is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
Auto-ApplyDirector, Product Marketing
Remote job
About Model N & Our Product Organization Model N is the leader in revenue optimization and compliance for highly regulated industries, serving global enterprises across Life Sciences and High Tech. Our solutions help companies maximize revenue, drive growth, and navigate complex regulatory and market environments.The Product Organization sits at the center of this mission-partnering closely with customers, Sales, and cross-functional teams to define strategy, deliver innovation, and bring products to market with measurable impact.We are seeking a Director of Product Marketing to join our team. This role is responsible for driving go-to-market strategy, product messaging, launches, sales enablement, and competitive positioning for the Model N product portfolio. The Life Sciences vertical represents a core part of our business, and this role will be pivotal in accelerating our growth and market leadership. Additionally, the role will provide strategic support for our High Tech vertical.
Key ResponsibilitiesGo-To-Market Strategy & Execution- Define and execute go-to-market strategies in partnership with Product Management, Revenue Operations, and Sales Enablement.- Develop compelling positioning, value messaging, and launch plans to drive adoption and growth.- Refine and optimize messaging to support customer satisfaction and retention.Thought Leadership, Content Development & Campaign Support- Create impactful content for demand generation, product initiatives, and brand awareness.- Deliver messaging and collateral including persona value frameworks, website copy, webinars, case studies, and thought leadership content.- Prepare executive-level presentations for sales, strategy, Customer Advisory Boards, and industry events.Sales & Cross-Functional Enablement- Equip Sales, Solutions Engineering, Customer Success, and Professional Services with the right tools and training to win deals and expand accounts.- Build a framework with Customer Success for QBRs and feature release enablement.- Partner across the business to ensure consistent, value-based messaging in all customer engagements.Competitive Intelligence & Market Insights- Maintain deep knowledge of the competitive landscape and industry trends.- Provide win/loss insights and competitive tools that help teams differentiate Model N offerings.- Leverage analyst and conference insights to inform GTM strategies and influence the product roadmap.Product Launches- Own the go-to-market execution of new product introductions.- Drive readiness across internal teams, external communications, and analyst briefings.
What Success Looks LikePipeline growth and higher win rates through clear, differentiated positioning.Improved customer retention and expansion with value-based enablement.Model N is recognized as a thought leader in Life Sciences and High Tech.High-impact product launches that accelerate adoption and revenue.
Qualifications & ProfileExperience: 10+ years in product marketing, with at least 3-5 years in enterprise SaaS. Experience in Life Sciences, High Tech, or regulated industries strongly preferred.Go-to-Market Leadership: Proven success launching SaaS products and building enablement programs.Storytelling & Communication: Ability to translate complex solutions into compelling messaging for executives, analysts, and customer-facing teams.Cross-Functional Influence: Skilled at driving alignment across Product, Sales, CS, Marketing, and executives.Analytical & Market-Driven: Strong market analysis, win/loss, and competitive research skills.Leadership: Experience mentoring talent and leading cross-functional initiatives.Education: Bachelor's degree required; MBA or advanced degree a plus.
Why Join Model N?Make an Impact: Your work will directly shape how leading Life Sciences and High Tech companies bring products to market and grow revenue.Innovation at the Core: Join a product organization that is leaning into AI, analytics, and data-driven insights to redefine revenue optimization.Customer-Centric Culture: We partner closely with some of the world's most innovative companies to solve high-stakes business challenges.Growth Opportunity: Be part of a global SaaS company at an exciting stage of transformation and expansion.
Our CultureAt Model N, we foster a culture of collaboration, accountability, and innovation. We believe diverse perspectives fuel better ideas and stronger outcomes. We encourage our teams to take initiative, challenge the status quo, and drive meaningful impact for our customers and our business.
Location & TravelThis role is U.S.-based and flexible on location, with occasional travel to Model N offices, customers, and industry events (10-20%).At Model N, your well-being and growth matter. That's why we offer a robust total rewards package designed to help you thrive personally and professionally. Our benefits include:- Unlimited PTO for salaried employees - because flexibility fuels success- Comprehensive medical, dental, and vision coverage- Health Savings & Flexible Spending Accounts- 401(k) with company match to invest in your future- Volunteer Time Off (VTO) to give back to causes you care about- Life and pet insurance for peace of mind- Employee Assistance & Mental Health Programs- Charitable giving opportunities- Professional coaching and career development …and much more.
At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate's relevant experience, education and/or certifications, location, training, and other skills. The base salary for this position will be $140,200 - $180,000. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions and you might match another opening at a different level.
About Model N Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world's leading companies across more than 120 countries. For more information, visit *************** Equal Opportunity Statement Model N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference ********************************************* for more information.
For US applicants, Personal Data processed in connection with candidate evaluation and decision-making, onboarding, and continued employment at Model N will be done in accordance with the Model N HR Privacy Policy found at ************************************************************
Auto-ApplySenior Application Consultant
Remote job
Application Consultant, Sr
Bangalore, India
The Opportunity:
Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that's simple and intelligent, inspiring student success and institutional growth.
The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.
For more information about Anthology and our career opportunities, please visit ******************
As a Senior Application Consultant at Anthology, you will leverage your expertise in the Anthology Reach and Raise products and your customer service skills to provide valuable consulting services to our clients. You will also be responsible for delivering and coordinating Anthology Reach/Raise Application Administration services, which are based on Microsoft D365 CRM. In this role, you will work independently to understand client needs, provide solutions, and lead client engagements to drive positive outcomes. With a focus on client satisfaction and effective problem-solving, you will play a vital role in ensuring the success of our clients' implementations and ongoing operations.
Primary responsibilities will include:
Serving as the primary customer contact relative to service delivery needs and Management
Understanding customer business objectives and managing service delivery expectations
Facilitating and coordinating customer and internal stakeholder communication
Serving as the Application Administrator and a Subject Matter Expert for Anthology Reach and Raise products.
Configuring, integrating and developing Anthology Reach and Raise business solutions
Assisting business owners in translating concepts and requests to written requirement
Providing problem resolution for end users, including research on various data and reporting issues, collaborates to gain input on potential solutions
Recommending system configurations and proposes business solutions where appropriate
Developing, coordinating, and implementing plans to test processes during system/process development including quality assurance testing
Evaluating upcoming Microsoft Dynamics 365 CRM and Anthology Reach/Raise releases and recommending the use of new features
Communicating the status of releases, major projects, and ongoing Anthology activities to relevant stakeholders
Performing ad-hoc system training as needed
Driving escalated Product support tickets to resolution by coordinating with appropriate internal teams
Participate in training and development opportunities to enhance knowledge of the Anthology Reach and Raise products and consulting practices
Document client interactions, solutions provided, and relevant information to support project documentation and knowledge sharing
Contribute to process improvement initiatives to enhance the efficiency and effectiveness of client engagements
Create and update Salesforce cases for activity management.
Follow existing initiative plans or templates, contribute to and coordinate weekly activity reports and communication
Submits weekly Timecards according to company policy
This role requires occasional travel
The Candidate:
Required skills/qualifications:
Bachelor's degree in Computer Science, Engineering, Business Administration, Finance or other related field
5-8 years of experience working with Microsoft Dynamics
Experience with MS SQL Server scripting or building SSIS packages
Power Platform experience (PowerApps, Power BI, Power Automate)
Strong communication and interpersonal skills
Executive/Senior Management communication experience
Demonstrating strong analytical and logical thinking skills
Ability to work independently and with cross-functional global teams
Ability to thrive in a fast-paced environment and have a positive attitude
Ability to manage and prioritize multiple tasks
Ability to learn and adapt quickly to working with new technologies
Excellent troubleshooting and problem-solving skills
Excellent written and oral communication skills
Proven effective listening skills required
Able to influence, negotiate, and build consensus
Fluency in written and spoken English
Preferred skills/qualifications:
Technical support or System administration experience
Business Analysis skills and industry knowledge to design Dynamics 365 Customer Engagement or Sales and Power Platform based solutions or other CRM software to solve complex business problems
Experience working with Microsoft Dynamics 365 (CRM) and Power Platform or other CRM software
Experience with MS SSRS and Power BI
Microsoft Power Platform + Dynamics 365 Core certification
Higher Education industry experience
Knowledge of MS Dynamics HigherEd Accelerator
Experience with HTML and Java Script
This is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
Auto-ApplyImplementation Consultant II
Remote job
Bangalore, India
The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.
We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.
For more information about Anthology and our career opportunities, please visit ******************
Primary responsibilities will include:
Troubleshooting and Issue Resolution:
Diagnosing and resolving complex technical issues related to SIS and CRM customizations and integrations
Analyzing error logs, system logs, and other relevant data to identify root causes of problems
Implementing effective solutions to address reported issues
Upgrade Planning and Execution:
Collaborating with customers and internal teams within organization to assess the impact of software upgrades on customizations and integrations
Developing comprehensive upgrade plans, including testing strategies and risk mitigation measures
Executing upgrade processes, ensuring minimal disruption to customer operations post upgrade
Post-Upgrade Recertification:
Thoroughly testing customizations and integrations to verify functionality and performance post-upgrade
Identifying and addressing any issues arising from the upgrade process in the customizations and integrations
Documenting and communicating the outcomes of recertification activities to customers
Knowledge Base Management:
Contributing to and maintaining a comprehensive knowledge base of troubleshooting techniques, best practices, and common issues
Sharing knowledge and expertise with the support team to improve overall efficiency and problem-solving capabilities
Customer Communication:
Effectively communicating with customers regarding issue status, resolution timelines, and potential impacts
Providing clear and concise explanations of technical issues in a non-technical manner
Building strong relationships with customers, fostering trust and collaboration
The Candidate:
Required skills/qualifications:
At least 2 years of experience in technical support or implementation roles, preferably in the education or software industry
Strong understanding of Campusnexus CRM and Anthology Student, including customizations and integrations
Proficiency in SQL and other relevant scripting languages
Experience with troubleshooting complex technical issues
Excellent problem-solving and analytical skills
Strong written and oral communication skills
Ability to work independently and as part of a team
A customer-centric approach and a commitment to providing excellent support
Fluency in written and spoken English
Preferred skills/qualifications:
Understanding of integration between CampusNexus CRM and Anthology Student
Understanding of Anthology Student integration with Learning Management Systems
Experience in ticketing tool Salesforce - Service Console
This is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
Auto-Apply