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Personnel clerk skills for your resume and career

Updated January 8, 2025

4 min read

Quoted expert

Adriana Thomas

Below we've compiled a list of the most critical personnel clerk skills. We ranked the top skills for personnel clerks based on the percentage of resumes they appeared on. For example, 7.4% of personnel clerk resumes contained human resources as a skill. Continue reading to find out what skills a personnel clerk needs to be successful in the workplace.

15 personnel clerk skills for your resume and career

1. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how personnel clerks use human resources:

Provided administrative support to assigned human resources departments.
Interpreted and administered Human Resources policies and procedures.

2. Clerical Support

Clerical support performs activities that must be done in every workplace in order to support the company going forward. These duties, which come within the category of clerical support, are typically delegated to entry-level employees since they are simple and easy to learn. Even though clerical duties like printing and filing are easy, they require time and in many instances, other workers are preoccupied with other activities and unable to keep up with all that needs to be accomplished. As a result, many businesses employ clerical support staff who are solely responsible for these duties.

Here's how personnel clerks use clerical support:

Provide clerical support primarily in the recruitment area including internal and open-competitive job vacancies.
Provided clerical support to managers, supervisors and military personnel on all personnel matters.

3. Life Insurance

Here's how personnel clerks use life insurance:

Prepared and updated the Soldiers Group Life Insurance (SGLI) and Record of Emergency Data (DD Form 93).
Processed life insurance claims by filling out proper documentation for processing, mailing, and approval by current life insurance carrier.

4. Background Checks

Here's how personnel clerks use background checks:

Scheduled applicants for testing; processed applications and administered psychological testing and drug testing; investigated background checks.
Conduct Fingerprinting and collect police reports as part of SSBI (Single Scope Background Checks).

5. FMLA

Here's how personnel clerks use fmla:

Experience filling out, receiving and filing FMLA paperwork which required adherence to FMLA specific procedures and medical privacy laws.
Oversee FMLA and Military leave and ensuring employee has clear understanding of what policy states;.

6. Clerical Tasks

Clerical tasks are general office maintenance duties such as answering phone calls, filing and sorting documents, handling deliveries, data entry, and other administrative or office support tasks. Modern clerical roles require basic computer skills and good communication skills.

Here's how personnel clerks use clerical tasks:

Performed clerical tasks such as filing, typing letters, forms, and wrote a monthly employee newsletter.
Performed other clerical tasks, as needed or assigned, to support the personnel department.

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7. Personnel Transactions

Here's how personnel clerks use personnel transactions:

Processed personnel transactions, requisitions and modifications manually and electronically, utilizing knowledge of military office procedures.
Processed difficult and complex personnel transactions.

8. Health Insurance

Here's how personnel clerks use health insurance:

Provided brochures and determined eligibility for benefits such as life/health insurance, uniform allowance and special pay for Title 38 personnel.
Administered all Workers Compensation, processed and filed health insurance correspondence, and coordinated all personnel sick and annual leave.

9. Computer System

Here's how personnel clerks use computer system:

Created/maintained files and input Soldiers information into computer systems used for tracking and processing actions.
Maintained personnel information on computer systems.

10. Collating

Here's how personnel clerks use collating:

Prepared various informational packet materials including correctly photocopying, collating, labeling materials, in an organized and professional manner.
Provided administrative support by filing, sorting, collating information, fulfilling requests for information.

11. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how personnel clerks use telephone calls:

Answer incoming telephone calls and give information to callers, take messages, or transfer call to appropriate staff.
Received incoming telephone calls and made appropriate responses to their inquiries or directed the individual to the appropriate section.

12. Office Equipment

Here's how personnel clerks use office equipment:

Provided guidance and assistance on applicable procedures, office equipment operation, instructions and regulations as applicable.
Managed office equipment and maintained and audited personnel records.

13. Provide Clerical Support

Here's how personnel clerks use provide clerical support:

Provide clerical support, automation/phone support, records management, reports /information consolidation and similar functions.
Provide clerical support to a wide variety of clinical and/or administrative activities.

14. PowerPoint

Here's how personnel clerks use powerpoint:

Created and gave instructional presentations using Microsoft PowerPoint.
Presented status updates and briefings via multimedia such as PowerPoint and Excel.

15. Word Processing

Here's how personnel clerks use word processing:

Processed, maintain records of staff for various overseas locations; executed word processing programs, filing and faxes.
Prepared reports, letter memorandums, and other correspondence using word processing and database software.

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What skills help Personnel Clerks find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all personnel clerks possess?

Adriana Thomas

Advisor, Internship Coordinator, Instructor, Washington State University- Vancouver

People skills. Communication, collaboration.

Do you want to know more?

List of personnel clerk skills to add to your resume

The most important skills for a personnel clerk resume and required skills for a personnel clerk to have include:

Human Resources
Clerical Support
Life Insurance
Background Checks
FMLA
Clerical Tasks
Personnel Transactions
Health Insurance
Computer System
Collating
Telephone Calls
Office Equipment
Provide Clerical Support
PowerPoint
Word Processing

Identification Card
Personnel Administration
Organizational Charts
Travel Arrangements
Payroll Data
Personnel Policies
Performance Reviews
Feedback Reports
I-9
Kronos
HRIS
Payroll Processing
Health Benefits
Administrative Functions
Travel Orders

Statistical Reports
EEO
Travel Claims
DOD
W-4
Vacant Positions
Scheduling Interviews
Cobra
Employment Verifications
Deers
Naval Correspondence
DD Form
Vacancy Announcements
Medal

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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