Pet care specialist job description

Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.

AHF’s core values are:

• Patient-Centered
• Value Employees
• Respect for Diversity
• Nimble
• Fight for What’s Right

Benefits at AHF

AHF offers comprehensive benefits to help our employees do and be their very best! These benefits are intended to enhance employee physical, financial, spiritual and professional health.

A Linkage to Care Specialist acts as a friendly, helpful resource to clients and community partners. For clients who are newly diagnosed with HIV and/or are not currently in care, Linkage can answer any questions regarding living with HIV and disclosure of status, facilitate entrance into medical care, accompany clients to their first few appointments, make referrals to complementary services, and offer HIV testing to partners and friends among other things. As a part of their work with community organizations, Linkage builds and fosters relationships with agencies that offer support services, as well as those groups whose clients would benefit from AHF services.

A Linkage to Care Specialist plays an important role in the continuum of HIV care by bridging testing with medical care and other services. Working closely with testing programs, Linkage is available immediately after a reactive result to guide the client through next steps. In concert with healthcare centers, Linkage helps clients prepare for, and get oriented to their engagement in care, regardless of insurance status.

By linking individuals to care and providing compassionate and non-judgmental customer service, Linkage to Care Specialists enable AHF to be of service to the community by providing support to individuals at a critical and potentially overwhelming moment. The ultimate goal of AHF’s Linkage to Care Program is to assist clients through their HIV diagnosis and empower them to be proactive in taking care of themselves and protecting others.

We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.

Company DescriptionLooking for a career and work environment where you can cultivate a genuine impact? AIDS Healthcare Foundation may be just for you. Committed to “people before profit,” our organization provides access to affordable healthcare for our local communities, and globally.

AIDS Healthcare Foundation affords opportunities for individuals to pursue various career interests within their field of choice. As an employee, while setting goals for growth and success, your efforts will contribute not only to the largest specialized provider of HIV/AIDS medical care in the world, but also directly impacting the lives of millions.

At AHF, our staff is valued highly and acknowledged as one of our most important resources. Being reputable for offering challenging work, fair compensation, respect, and excellent benefits, AHF’s work atmosphere is one which is both stimulating and engaging.

Why work at TidalHealth?

Looking for a rewarding place to work? Choose TidalHealth. Our hospitals have been named among the Top 5 percent of all U.S. hospitals by Healthgrades and a five-star hospital by the Centers for Medicare & Medicaid Services. Located just 30 minutes from the beach, TidalHealth offers the widest array of specialty and subspecialty services such as neurosurgery, cardiothoracic surgery, joint replacement, emergency/trauma care, comprehensive cancer care, wound care and clinical trials and research. Take advantage of our tuition assistance and residency programs to grow both personally and professionally.

Care Coordination Specialist Position Summary

The Care Coordination Specialist (CCS) for the Peninsula Regional Clinically Integrated Network (PRCIN) functions as a key member of the primary care practice team. Under the supervision of the PRCIN Care Coordination Supervisor, the CCS is responsible for providing care coordination services to moderate and high risk patients ensuring safe and effective transitions across the health care continuum to include the ambulatory care setting, hospital, home environment, and skilled nursing facilities. The CCS serves as a care resource and coach with a focus on the health and wellness, prevention, and social determinants of health, and in collaboration with the practice-based health care team develops and implements a patient-centered plan of care that promotes self-care. The primary Duties of the Position include practice-based care coordination for patients at risk for health deterioration, poor outcomes, and/or high resource utilization, and identifying social, environmental, and financial needs and coordinating referral to community resources as appropriate. The Care Coordination Specialist will motivate patients to complete specific health care tasks related to an improvement in health, as well as provide disease specific education to assist patient in self-management of condition. They will also be responsible for the collection and analysis of data relating to team and population health metrics.

Care Coordination Specialist Position Requirements

Education

+ Bachelor's of Science Degree in Community Health Education or Health Sciences, and/or minimum of 4 years of experience working in a clinical and/or administrative role in an acute care or community outpatient setting.

Experience

+ Experience with EMRs - Epic preferred.

+ Advanced knowledge and proficiency in Word, Excel, and, Power Point; experience in data compilation, analysis, tracking, and entry.

+ Community (Population Health), Emergency Department, outpatient medical office, and/or inpatient hospital experience preferred.

+ Must have valid driver's license, and ability to travel to and from care centers to meet with patients and providers.

+ Preferred experience educating and engaging patients.

+ Knowledge of local community resources.

Care Coordination Specialist Benefits

+ At TidalHealth, full-time employees working at least 72 hours per pay period, part-time employees working at least 36 hours per pay period and part-time employees working at least 30 hours or more on weekends only are eligible for benefits.

+ Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union.

MAJOR RESPONSIBLITIES:

25% Member Experience: Proactively engage with past, potential and current members to schedule

appointments, enter and maintain member service history, and collaborate with the team for member

follow up to ensure service satisfaction. Upholds HairClub's service commitment for membership

satisfaction by following company guidelines, policies and procedures. Recommends member

experience improvements to leadership team to continually evolve member satisfaction

25% Sales Excellence: Achieve and grow lifetime members by managing the membership experience and

ensures members understand membership benefits. Recommends membership enhancements, retail

opportunities and increase memberships through renewal of benefits, performing past-member

outreach and fee management activities

25% Operational Excellence: Ensures compliance standards of HairClub facilities to secure operational

safety and effectiveness. Maintains documents, policies and procedures in accordance with company

standards to include; cash handling, inventory management, member agreements and exceed facility

appearance standards

25% Team Collaboration: Builds professional relationships and communicates effectively virtually and in

person. Able to adjust communication style in the moment to create a collaborative and cohesive

working environment

Perform other reasonable duties as assigned

MANAGEMENT AND COLLABORATION:

* Collaborate with Center Team to ensure client's expectations are exceeded
* Collaborate with Center Team to reach client retention goals
* Collaborate with the Stylist for accurate scheduling

QUALIFICATIONS:

* At least one (1) year previous guest service experience
* Point of sale system and other business software experience
* Efficient with all Microsoft programs

KEY COMPETENCIES:

* Member Experience: Hyper-focused on exceptional member experience with a strong level of service commitment.
* Interpersonal Skills: Professional, friendly and outgoing communicator who effectively flexes communication style with other people. Able to reach and stimulate others while being aware and responsive to their needs and interests
* Action Oriented: Work independently and self-motivated. Able to seek opportunities vs. problems. Able to work under time constraints and pressure
* Demonstrates Self-Awareness: Maintains a professional image and manages personal brand effectively

WORKING CONDITIONS:

* Office/Salon environment
* Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading
* Sitting stationary for long periods of time
* Keyboarding: entering text and/or data into a computer
* Requires working with computer systems
* May require light lifting <50 lbs

HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.