What Does A Pet Resort Concierge Do At Marriott
* Schedule services for individuals and large groups using spa/salon reservations software system.* Call guests to confirm scheduled services.* Answer questions about available services.* Update the reservations/cancellations list throughout the day, inform providers of last minute changes, and resolve scheduling issues as needed by working with supervisor/manager.* Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.* Promote and sell spa/salon services.* Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.* Process guest payments for spa/salon services and obtain payment authorization as needed.* Accept and log cash tips for employees.* Balance, scan, and drop receipts with Accounting.* Notify Engineering of maintenance and repair needs.* Report accidents, injuries, and unsafe work conditions to manager.* Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.* Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.* Speak with others using clear and professional language; answer telephones using appropriate etiquette.* Develop and maintain positive working relationships with others.* Comply with quality assurance expectations and standards.* Stand, sit, or walk for an extended period of time.* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.* Perform other reasonable job duties as requested by Supervisors.* To submit your application for this job, please go to: //marriott.taleo.Net/careersection/2/jobdetail.ftl?job=16000Z5C Gaylord Hotels is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others.* Visit our newsroom to learn more
What Does A Pet Resort Concierge Do At Vail Resorts
* Execute the flow of information to guests about hotel services, features and room amenities, answer questions, give directions and make detailed reservations or recommendations.* Provide thorough follow-up with all guest communications.* Able to answer overflow phone calls, check-in/out guests, research and address minor billing issues for guests in realtime, and enter thorough and complete guest notes into LMS reservation and concierge system in a timely and complete manner.* Review all arrivals to ensure all instructions and billing requests have been addressed properly, room types are appropriate, VIP status and procedures are being followed, and alerting leadership and team of potential issues with recommendations on how to resolve for guest upon arrival.* Respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, meeting rooms, car rentals, airline shuttle service, etc. according to individual needs and company guideline regarding preferred vendors.* Active in the promotion of in house events and adventure promgraming.* Help manage sign up sheets, and waivers of liabilty, etc.* Perform according to the RockResorts Brand Standards, and those set forth by the manager. * Maintain a high level of professional appearance, demeanor and ethics in dealing with guests, co-workers, and outside vendors. * Anticipate guests' needs, respond promptly and acknowledge all guests.* Ruthlessly prioritize time to ensure that in-house guests and future guests are receivng appropriate attention while maintaining an engaged and welcoming lobby presence.* Every guest should be "Welcomed" in to our space. * Accurately bill and audit CME and other vendor charges regards to guest folio.* Communicate guest requests with Bell/Valet, Housekeeping, Engineering, Loss Prevention and the Loading Dock as needed using prescribed systems LMS, hotSOS, and/or directly as appropriate
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