Become A Pet Resort Concierge

* To provide personalized, quality ski valet guest service to Ritz Carlton hotel guests in a timely, courteous and professional manner.
* This position requires a commitment to providing a high level of personalized guest service for all Ski Valet guests.
* The ski valet personnel will provide service to all members in the ski storage and ski valet area.
* Ski valets will be responsible for morning and afternoon delivery of ski equipment from the ski storage area to and from racks outside of the club building.
* Organization of ski storage racking systems, record keeping and a working knowledge of ski tuning will be required

* Responsible for booking owners and guests staying on property both by phone and face to face to offer them an opportunity for an owner update with one of our member service employees.
* Welcome guests warmly to the resort and provide them with brief information about the resort, resort activities and services, and activities in the area.
* Must maintain above budget penetration rate of assigned guests and ensure that the overall penetration of the site is above budgeted numbers.
* Must be able to work days, nights, week-ends, and holidays
* Must be proficient in Microsoft Office (excel and word).
* Must maintain department standards of production and work as a team player

* Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable.
* Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc.
* Respond to and try to fulfill any special banquet event arrangements.
* Follow up on special banquet event arrangements to ensure compliance.
* Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
* Ensure uniform and personal appearance are clean and professional.
* Maintain confidentiality of proprietary information; protect company assets.
* Support all co-workers and treat them with dignity and respect.
* Support team to reach common goals.
* Comply with quality assurance expectations and standards.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
* Stand, sit, or walk for an extended period of time or for an entire work shift.
* Read and visually verify information in a variety of formats (e. g., small print).
* Visually inspect tools, equipment, or machines (e. g., to identify defects).
* Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
* Move through narrow, confined, or elevated spaces.
* Move over sloping, uneven, or slippery surfaces and steps.
* Move up and down stairs and/or service ramps.
* Welcome and acknowledge all guests according to company standards.
* Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
* Perform other reasonable job duties as requested by Supervisors.
* To apply now, go to: https://marriott.taleo.Net/careersection/2/jobdetail.ftl?job=180002XB Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
* Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
* Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin

* Schedule services for individuals and large groups using spa/salon reservations software system.
* Call guests to confirm scheduled services.
* Answer questions about available services.
* Update the reservations/cancellations list throughout the day, inform providers of last minute changes, and resolve scheduling issues as needed by working with supervisor/manager.
* Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
* Promote and sell spa/salon services.
* Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.
* Process guest payments for spa/salon services and obtain payment authorization as needed.
* Accept and log cash tips for employees.
* Balance, scan, and drop receipts with Accounting.
* Notify Engineering of maintenance and repair needs.
* Report accidents, injuries, and unsafe work conditions to manager.
* Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
* Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
* Speak with others using clear and professional language; answer telephones using appropriate etiquette.
* Develop and maintain positive working relationships with others.
* Comply with quality assurance expectations and standards.
* Stand, sit, or walk for an extended period of time.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
* Perform other reasonable job duties as requested by Supervisors.
* To apply now, go to: https://marriott.taleo.Net/careersection/2/jobdetail.ftl?job=17002V8K Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
* Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
* Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin