How to hire a pet resort concierge

How to hire a pet resort concierge, step by step

Here's a step-by-step pet resort concierge hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a pet resort concierge job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new pet resort concierge
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the pet resort concierge you need to hire. Certain pet resort concierge roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect pet resort concierge also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of pet resort concierge salaries for various roles:

   Type of Pet Resort Concierge	Description	Hourly rate
   Pet Resort Concierge		$12-23
   Concierge/Receptionist	A concierge/receptionist serves as the guests' primary point of contact in establishments such as hotels, resorts, hospitals, and even malls. Although the extent of their responsibilities differs on their company or industry of employment, it often includes greeting clients, handling calls and correspondence, filing reservations and bookings, coordinating plans and services, maintaining records, and assisting clients by answering inquiries and processing requests... Show more	$11-17
   Concierge	Specializing in customer service, a concierge is responsible for assisting clients at establishments in the hospitality industry. Most of the tasks revolve around greeting clients and responding to inquiries, arranging appointments and making reservations, answering calls, and coordinating with the necessary personnel in the joint effort to secure customer satisfaction... Show more	$12-20

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Reservations
   • Front Desk
   • Guest Service
   • Booking
   • Guest Satisfaction
   • Exceptional Guest
   • VIP
   • Hotel Guests
   • Travel Arrangements
   • Local Attractions
   • Guest Inquiries
   • AAA
   • Restaurant Reservations
   • PET

   Check all skills

   Responsibilities:

   • Greet and guide new patients through the initial registration process and logistics, eliminating first appointment frustrations and managing patient expectations.
   • Maintain constant contact regarding event details, reservations, and guests' VIP status with DRI.
   • Update and retain pet, and pet parent information.
   • Answer emails from future guests to book reservations for activities and restaurants.
   • Provide full service to pet owners including dog walking, concierge services and pettransportation.
   • Arrange and facilitate with outside vendors/clients desire, including picking up dry cleaning, gift baskets and booking travel and more.

3. Make a budget

   Including a salary range in your pet resort concierge job description is a great way to entice the best and brightest candidates. A pet resort concierge salary can vary based on several factors:

   • Location. For example, pet resort concierges' average salary in alaska is 44% less than in california.
   • Seniority. Entry-level pet resort concierges earn 45% less than senior-level pet resort concierges.
   • Certifications. A pet resort concierge with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a pet resort concierge's salary.

   Average pet resort concierge salary

   $37,264yearly

   $17.92 hourly rate

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   Entry-level pet resort concierge salary

   $27,000 yearly salary

   Updated January 22, 2026

4. Writing a pet resort concierge job description

   A pet resort concierge job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a pet resort concierge job description:

   Pet resort concierge job description example

   The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for an Spa Concierge to join the team!
   
   Located on 40 acres of lush tropical gardens, this Forbes 4-Star property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.
   
   * Classification: Full-Time
   
   A Spa Conceirge serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
   * Committed to delivering a high level of customer service
   * Excellent attention to detail
   * High standards of cleanliness
   * Ability to work in a consistently professional and helpful manner
   
   Want to learn more? Hotel Website, Facebook, Instagram, YouTube
   
   What will I be doing?
   
   A Spa Concierge, you would be responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.
   
   * Assist guests and clients in an appropriate and timely manner
   * Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
   * Ensure client experience is proficient including bookings, payments, and consultation cards
   * Interact and communicate effectively with clients, members, team members, guests, and management team
   * Up-sell with latest departmental incentives
   
   What are we looking for?
   
   Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
   
   * Hospitality - We're passionate about delivering exceptional guest experiences.
   * Integrity - We do the right thing, all the time.
   * Leadership - We're leaders in our industry and in our communities.
   * Teamwork - We're team players in everything we do.
   * Ownership - We're the owners of our actions and decisions.
   * Now - We operate with a sense of urgency and discipline
   
   In addition, we look for the demonstration of the following key attributes:
   
   * Quality
   * Productivity
   * Dependability
   * Customer Focus
   * Adaptability
   
   What will it be like to work for Hilton?
   
   Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
   
   The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.
   
   We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
   
   * Access to your pay when you need it through DailyPay
   * Health insurance
   * Career growth and development
   * Team Member Resource Groups
   * Recognition and rewards programs
   * Go Hilton travel discount program
   * Best-in-Class Paid Time Off (PTO)
   * Supportive parental leave
   * Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
   * Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
   * Please note, benefits may vary depending on the classification and union status of the position.

   Copy this example

   

5. Post your job

   There are a few common ways to find pet resort concierges for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your pet resort concierge job on Zippia to find and recruit pet resort concierge candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit pet resort concierges, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new pet resort concierge

   Once you have selected a candidate for the pet resort concierge position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new pet resort concierge first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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