Pet resort concierge job description

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for an Spa Concierge to join the team!

Located on 40 acres of lush tropical gardens, this Forbes 4-Star property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.

* Classification: Full-Time

A Spa Conceirge serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
* Committed to delivering a high level of customer service
* Excellent attention to detail
* High standards of cleanliness
* Ability to work in a consistently professional and helpful manner

Want to learn more? Hotel Website, Facebook, Instagram, YouTube

What will I be doing?

A Spa Concierge, you would be responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

* Assist guests and clients in an appropriate and timely manner
* Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
* Ensure client experience is proficient including bookings, payments, and consultation cards
* Interact and communicate effectively with clients, members, team members, guests, and management team
* Up-sell with latest departmental incentives

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

* Access to your pay when you need it through DailyPay
* Health insurance
* Career growth and development
* Team Member Resource Groups
* Recognition and rewards programs
* Go Hilton travel discount program
* Best-in-Class Paid Time Off (PTO)
* Supportive parental leave
* Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
* Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
* Please note, benefits may vary depending on the classification and union status of the position.

**The Concierge at PGA National Resort Responsibilities:**

+ Greet all guests upon arrival with a warm welcome.

+ Make restaurant reservations for the guest, both in-house and outside.

+ Call each transient guest prior to their arrival for any needs the guest might have.

+ Give the guest undivided attention while handling information/request

+ Promote all hotel functions and facilities.

+ Call all VIP guests to personally welcome them to the hotel.

+ Be able to prepare charge slips to charge the guest for business center use or other concierge use.

+ Be able to use computer to search for point of interest.

+ Help solve guest problems efficiently.

+ Be able to assist the guest with any Business Center

+ Help guest celebrate special events such as birthdays, anniversaries, etc. with flowers, balloons, etc.

+ Assist the front desk in any help they need, such as heavy check ins/outs.

+ Deposit all monies taken in during your shift according to the procedures.

+ Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theatre, movies, entertainment and restaurants).

+ Be able to lead the guest in the right direction, i.e. pro-shop, ballrooms, restaurants, health & racquet, spa.

+ Keep yourself update with new brochures and events that are in your surroundings.

+ Be able to work flexible hours

+ Submit all lost and found articles accompanied by a Lost and Found report.

+ Be able to communicate with other departments when discrepancy occurs.

+ Be able to make room reservations correctly when the reservations are closed.

+ Be able to answer the phone according to the procedures.

+ Prevent entrance of unauthorized or undesirable persons or give out information to strangers about other guest.

+ Provide other assistance to guests as necessary to ensure the highest quality of service.

**Qualification Requirements:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Education and Experience:** High school diploma or equivalent, knowledge of local restaurants, attractions, shopping venues, events.

**Reasoning Ability:** Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Before making the decision, know what is at stake and know the consequences.

**Other Skills and Abilities:** Ability to communicate and work well with fellow employees and maintain a presentable appearance, behavior and manner at all times.

**Physical Demands:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, bend and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or listen.

The employee must have the ability to stand at the front desk/concierge for at least 8 hours of the shift. The employee must also have the ability to

**Work Environment:** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. If the situation becomes uncomfortable for you to handle, ask for supervisor's assistance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)