PetSmart Overview

PetSmart Inc. is an American retail chain operating in the United States, Canada, and Puerto Rico that is engaged in the sale of pet animal products and services such as dog grooming and dog training, cat and dog boarding facilities, and daycare.
The staff at PetSmart come from unusually diverse demographic backgrounds. The company is 56.8% female and 37.3% ethnic minorities. PetSmart employees are more likely to be members of the Democratic Party than the Republican Party, with 62.7% of employees identifying as members of the Democratic Party. But those numbers could change quickly because the turnover rate at PetSmart is relatively high. Employees at PetSmart stay with the company for an average of 2.1 years before leaving. The average employee at PetSmart makes $32,760 per year. In comparison, some of its highest paying competitors, like H-E-B, Target, and Aeropostale, pay $49,699, $42,036, and $41,745, respectively.
PetSmart is an industry leader with 53,000 employees and an annual revenue of $6.9B that is headquartered in Phoenix, Arizona.

The Organization’s Mission

We love pets and we believe pets make us better people. PetSmart will be the trusted partner to pet parents and pets in every moment of their lives.

Perks of Working at PetSmart

Apart from working with cute animals, employees also enjoy good compensation package here.

Industry

Retail

Revenue

$6.9B

Employees

53,000

Founded in

1987

Headquarters

Phoenix, AZ

Website

www.petsmart.com

Organization Type

Private

Is This Your Company?

The Team At PetSmart

Key People
  • Joshua Kanter (Chief Marketing Officer)
  • Erin Gray (Senior Corporate Communications Manager)
  • Joice Wirkus (VP, Marketing)
  • Michelle Friedman (Vice President Of Corporate Communications)
  • Brittany Ehrenfreund (Manager, Digital Marketing)
The Inside Scoop
PetSmart, Inc. is a specialty pet retailer that provides complete pet care solutions at reasonable rates. They also offer other services such as dog boarding, pet grooming, and dog training. The company employs approximately 55,000 associates and operate more than 1,500 pet stores in the United States, Canada, and Puerto Rico.
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The Culture At PetSmart

Information provided by the company
A stand-alone salon with a spa-inspired design, the Groomery will provide upscale and innovative grooming services to the city's most stylish pets. We are looking for a dedicated and passionate team of associates to create a personalized salon experience that is as unique as the pet itself. Join us for this new and exciting opportunity!
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You bring the passion and we'll bring the training. Petsmart offers a free, paid training program that will set you up for success.
As a PetSmart Sales Associate, you aren't just selling products, you're helping pet parents find the very best solutions for their pets. With your passion for pets and our education, you'll become a trusted partner to the families at every stage of their pets' lives. With so many opportunities under one roof, you'll be sure to find a career path that inspires you.
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We are looking for a dedicated and passionate team of associates to create a personalized salon experience that is as unique as the pet itself. Join us for this new and exciting opportunity!
We strive for positive social influence by treating our employees as respected partners and contributing to our local community as much as possible.
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PetSmart Reviews

Zippia Official Logo

5.0

Zippia UserAugust 2020

5.0

Zippia Official LogoZippia UserAugust 2020

What Do You Like About Working There?

Working with the rescue animals, always having smiling and caring faces around. Show More

What DON'T You Like About Working There?

This is literally one of the best jobs I have had, I’m just trying to broaden my horizons. Show More

What Are Your Favorite Benefits/Perks?

I love having constant contact with animals. I just love animals in general. Show More
Zippia Official Logo

4.0

Zippia UserApril 2020

4.0

Zippia Official LogoZippia UserApril 2020

What Do You Like About Working There?

The bond you make with the pets, pet parents, and co-workers. Show More

What DON'T You Like About Working There?

There is a TON of drama. It is like being back in highschool. Also, managers have very unrealistic expectations for us, but they don't hold themselves to those expectations at all. Show More

What Are Your Favorite Benefits/Perks?

50% off of store brands is probablu my favorite perk. Show More
Zippia Official Logo

5.0

Zippia UserMarch 2020

5.0

Zippia Official LogoZippia UserMarch 2020

What Do You Like About Working There?

I enjoy talking and working with people on a daily basis and getting to know them. Show More

What DON'T You Like About Working There?

I’m tired of working in retail, working crazy shifts that are made by someone else, would rather work my own shifts and hours. Show More

What Are Your Favorite Benefits/Perks?

Favorite perks/benefits would be a set base pay and the discount we get on our products that I buy for my pets. Show More
Zippia Official Logo

3.0

Zippia UserDecember 2019

3.0

Zippia Official LogoZippia UserDecember 2019

What Do You Like About Working There?

my favorite co workers are there Show More

What DON'T You Like About Working There?

management and their unrealistic expectations for such high traffic store like mines Show More

What Are Your Favorite Benefits/Perks?

50% off store brands Show More
Zippia Official Logo

1.0

Zippia UserNovember 2019

1.0

Zippia Official LogoZippia UserNovember 2019

What Do You Like About Working There?

Working and taking care of the pets. Working and educating the customers. Show More

What DON'T You Like About Working There?

Worked for the company for 12 years and watched and experienced how horrible the employees were treated. Cutting management and Lead jobs. Managers having to take on two departments or the entire store by themselves, which causes stress for themselves, towards the company, towards other employees and even toward the customers. Which i felt we were already harassing customers acting like car salesmen, cause by surveys and having a % quota. They cut hours, that employees have worked overtime which they get reprimanded for or work off the clock to complete deadlines. That or taking advantage of other managers. Never having a set schedule. schedule changes without reasonable notice or verification when schedules are made three weeks in advance. High turnovers either from low pay, schedule, low full time availability, management including DM's, under training and favoritism. So much more could be said. Where once i loved had become a place where all they think about is money before the life long pets. pet parents and the relationship employees had with both Show More

What Are Your Favorite Benefits/Perks?

Working with the pets and pet parents. Only benefit worth mentioning was the two big discounts every year. other benefits where not worth it Show More
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PetSmart Rankings

PetSmart is ranked #21 on the Best Companies to Work For in Arizona list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

PetSmart Salaries

How much does PetSmart pay?
The national average salary for a PetSmart employee in the United States is $32,760 per year. Employees in the top 10 percent can make over $69,000 per year, while employees at the bottom 10 percent earn less than $15,000 per year.
9.8
Salary Score
Average Employee Earnings

PetSmart Salaries By Job Title

While the average employee salary at PetSmart is $32,760, there is a big variation in pay depending on the role. Some of the positions that earn high wages at PetSmart include Presentation Manager, Order Filler, Store Manager, and Store Leader. A typical Presentation Manager salary at PetSmart is $53,748. To get a better sense of the salaries at PetSmart, other roles such as Stower and Cashier can be considered as well. For comparison, the title Stower at PetSmart earns $23,490 per year.

PetSmart Careers

On average, employees at PetSmart stay with the company for 2.1 years. Employees most commonly join PetSmart after leaving Walmart. When they leave PetSmart, they most frequently get their next job at Walmart.

Average Length of Employment

PetSmart

2.1 years
Target1.9 years
Top Employers Before PetSmart
Walmart17.2 %
Target9.1 %
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Top Employers After PetSmart
Walmart16.4 %
Target7.2 %
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PetSmart Employment Videos

PetSmart Financial Performance

8.4
Performance Score
We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

Revenue

> $1B

Founded in

1987

Organization type

Private

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PetSmart Competitors

Competitors of PetSmart include H-E-B, Target, and Aeropostale. The wages at H-E-B average higher than the other similar companies, where the median salary is $49,699 per year. The salaries at Target average $42,036 per year, and the salaries at Aeropostale come in at $41,745 per year.

Frequently Asked Questions about PetSmart

When was PetSmart founded?

PetSmart was founded in 1987.

How many Employees does PetSmart have?

PetSmart has 53,000 employees.

How much money does PetSmart make?

PetSmart generates $6.9B in revenue.

What industry is PetSmart in?

PetSmart is in the retail industry.

What is PetSmart's mission?

PetSmart's mission statement is "We love pets and we believe pets make us better people. PetSmart will be the trusted partner to pet parents and pets in every moment of their lives."

What type of company is PetSmart?

PetSmart is a private company.

Who are PetSmart's competitors?

PetSmart competitors include Pet Supplies Plus, Target, Dick's Sporting Goods, PETCO Animal Supplies Stores, Family Dollar, Party City, Old Navy, Ace Hardware, Sports Authority, Payless ShoeSource, Bath & Body Works, Marshall's, Forever 21, RadioShack, Central Purchasing, Aeropostale, 7-Eleven, Circle K, American Eagle Outfitters, H-E-B.

Who works at PetSmart?

Joshua Kanter (Chief Marketing Officer)

Erin Gray (Senior Corporate Communications Manager)

Joice Wirkus (VP, Marketing)

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Are You An Executive, HR Leader, Or Brand Manager At PetSmart?

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Zippia gives an in-depth look into the details of PetSmart, including salaries, political affiliations, employee data, and more, in order to inform job seekers about PetSmart. The employee data is based on information from people who have self-reported their past or current employments at PetSmart. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions, or for the results obtained from the use of this information. The data presented on this page does not represent the view of PetSmart and its employees or that of Zippia.

PetSmart may also be known as or be related to PETSMART INC, PetSmart, PetSmart Inc, PetSmart Inc. and PetSmart, Inc.