Service Manager jobs at Pfizer

- 8644 jobs

I&I Gastroenterology Area Business Manager - Pacific Northwest
Pfizer 4.5
Service manager job at Pfizer
Why Patients Need You Everything we do, every day, is in line with an unwavering commitment to the quality and the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is innovative and customer oriented. Whether you are involved in manufacturing, testing, or compliance, your contribution will directly impact patients. What You Will Achieve This role will report into the RBD and will work with customer- facing and HQ teams across the organization. The ABM will be responsible for the supervision and leadership of 6-10 representatives within the area assigned, sales performance of the business portfolio of products, and business knowledge of the area landscape to assess key stakeholders plus future trends within the business marketplace. This position will require regular in field and virtual coaching and observation of Field Representatives and frequent customer contact as well as the development of a strong, effective partnership with marketing and channel colleagues. The ABM will ensure compliant execution by team members, driving understanding of relevant policies and guidance and advancing a culture of integrity. How You Will Achieve It Responsible for supervising operations of the district to include hiring, live coaching, virtual coaching, representative development, performance management, and the assignment of key "priority" accounts within the medical community, managing 6-10 representatives. Develops and implements strategic plans for the District , business plan, and overall responsibility for budgets at District level in alignment with RBD expectations. Plans, organizes, and monitors performance to achieve the business potential of the District and the RBU Ensuring effective utilization of promotional material, making valuable contribution to the formulation of Develops and implements strategic plans for the District , business plan, and overall responsibility for budgets at District level in alignment with RBD expectations. Plans, organizes, and monitors performance to achieve the business potential of the District and the RBU Proactive data analysis to identify market trends Collaborates, identifies, & motivates key account development and opportunities that impact regional/national business Build relationships with customers (including KOLs) and key stakeholders (including members of the District and Region Management Teams, Channel Partners, and other cross-functional partners) and utilizes content appropriately for engagement Develops external advocates and contributes to advocacy and community engagement (as necessary) Understands and champions the value of cross-functional collaboration to deliver on customer needs, while ensuring that compliance guardrails are respected by representatives Coaches' representatives on seamlessly connecting cross-functional colleagues reactively to address customer needs and how to use digital tools (e.g., digital triage app) Effectively plan and conduct plan of action and other meetings with District Management Teams, Channel Partners, and other cross-functional partners Collaborate effectively in an integrated account team Collaborates, identifies, and partners with Marketing in the development of the key strategies, business imperatives and objectives during the Op Plan process Retains flexible time management in hybrid environment (e.g., time allocation of F2F v. virtual engagements to meet business objectives to maximize HCP engagement across large(r) geographies) Works with all members of District to coach and counsel on improvement of performance and skill execution of selling skills, product knowledge, and capabilities needed for successful representative development, including the development of business plans in a hybrid environment Maintains visibility into planning of individual sales rep Ensures actions of self and team are fully compliant; has complete understanding of all relevant compliance policies and processes; escalates issues, as necessary, and ensures appropriate commitment to integrity within their team Implements and upholds District Standards with sales colleagues Applies situational leadership skills (e.g., knowing when to intervene in virtual environment, aligning coaching to colleague's developmental level on hybrid engagements) Employs multiple and interactive methods of coaching across all engagement types (e.g., virtual ‘ride along', utilization of chat function while shadowing, F2F versus virtual coaching) to build hybrid rep capabilities (incl. hybrid selling skills) Builds strong team culture, colleague engagement, and morale in a hybrid environment Promotes a feedback culture and continuous improvement mindset in team to assess quality of customer experience (e.g., uses virtual pulse surveys, team barometers, customer feedback) Set team goals and hold team members accountable for consistent adherence in a hybrid environment (e.g., time management, technical knowledge, communication, compliance, use of technology, meeting new virtual objectives (e.g., up to 50% virtual engagements) Must-Have Bachelor's Degree required At least 3-5 years spent in a position with demonstrated leadership across peer and customer groups. Previous pharmaceutical, biotech, or medical marketing/sales experience preferred Experience working with key thought leaders or high influence customers in large group practices, hospitals, or managed care organizations preferred. This position will require travel as needed to develop internal and external relationships. Valid US driver's license and driving record in compliance with company standards. Any DUI/DWI or other impaired driving citation within the past 7 years will disqualify you from being hired. Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact. Nice-to-Have MBA or relevant graduate degree preferred 5 or more years people management experience preferred and ability to develop and motivate others, lead through change, and deliver on Pfizer business imperatives is necessary to be successful in this role. Specialty experience and expertise strongly preferred Ability to develop and reinforce team expertise on broader portfolio of content to show ‘Science First' mindset Cross-functional collaboration mindset to facilitate ‘One Pfizer' commitment to customer Feedback culture mindset, to proactively identify areas of improvement with new Rep 2.0 responsibilities Additional digital, L&C training to ensure personal adherence, as well as leadership by example for team adherence (incl. contracting permissions/guidelines) Model/leader for change, agility, and adaptability Excellence in engaging customers and coaching team members in a hybrid environment, including enhanced competency level on virtual and digital tools/platforms Advanced virtual communication skills for customer engagement, team management, and remote collaboration Data-driven resource management to ensure proper channel deployment Multimodal coaching capabilities to account for hybrid model Strong organizational and analytical skills are also required and ability to analyze and draw appropriate conclusions using sales data/call reporting software/applications and able to adapt to Pfizer's long-term technology model in bringing Pfizer information to market. Demonstrated ability both to think strategically and to execute flawlessly to deliver results Strong track record of collaborative and motivational leadership and internal stakeholder management skills Enterprise thinking; anticipates consequences Excellent facilitation skills Other Job Details: Last Date to Apply: December 12, 2025 Geography includes Washington, Oregon, and Alaska Extensive travel will be required for this role. The annual base salary for this position ranges from $133,000 - $268,300. During initial new hire sales training, you will be classified as a salary non-exempt employee which entitles you to overtime pay. Upon your training certification, you will become an overtime exempt employee. In addition, this position offers an additional quarterly Sales Incentive bonus. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits| (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to any location outside of the United States. Relocation assistance may be available based on business needs and/or eligibility. Sunshine Act Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative. EEO & Employment Eligibility Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States. Pfizer endeavors to make ********************** accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned. Sales
$133k-268.3k yearly Auto-Apply 9d ago
Operations Manager
MCC 4.3
Winona, MN jobs
Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference. The Operations Manager is responsible for overall site production operations. Creates a work environment which promotes safety, quality, delivery, and cost-effectiveness. Effectively develops teams that are able to achieve corporate improvement objectives. Accountable for all aspects of plant production performance while ensuring objectives are attained in a cost-effective manner. Drives best practices through the organization and leads process improvement. Why work at MCC: Compensation: Competitive Compensation Generous benefits package including medical, dental, vision, disability, life insurance and 401(k) Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays Responsibilities: Directly, and through delegation, coordinates activities required to assure safety, quality, delivery, and cost meet specified targets. Assures the compliance of behavior-based safety initiatives and continuously improves safety performance. Executes quality control plans for compliance to standards and drives variation reduction within the process. Assesses on-time delivery performance and develops actions to improve and sustain high level of performance. Holds direct responsibility for managing cost by effective management of labor, overtime, and expenditures. Determine staffing requirements weekly and re-deploy resources during the week as needed to address any shifting staffing needs or changes in priorities and scheduling. Reviews and analyzes production reports to determine root causes of variance from budget, and develops and executes corrective actions, using structured root cause analysis and Lean Policy Deployment methodologies. Using Lean principles, form teams and involve people to improve productivity, decrease lead times, reduce waste and attain customer quality requirements. Reviews and analyzes production reports to determine root causes of variance from budget and develops and executes corrective actions. Recommend and initiate cost reduction programs centered around capital improvements where ROI and pay back criteria are favorable. Promotes, prepares, and participates in kaizen activities. Sustains results. Facilitates the execution of daily Gemba walk by assuring the proper utilization of hour-by-hour, SQDC boards and War Room tools. In conjunction with Human Resource Manager, coordinates appropriate “required to operate” and “required on roles” staffing levels. Directs the efforts of plant supervision to ensure the consistent application of human resource policies, procedures, and plant rules. Assures adherence to safety accountability guidelines. Coaches and mentors team members to assure their ongoing development Stays abreast of new trends and developments in methods, techniques, equipment, tools, materials, and supplies, which might be incorporated into the production process to increase efficiency or better use of resources. Researches and recommends capital equipment purchases. Participates in special projects and performs other duties as assigned. Qualifications: A hands-on leader that is a role model with high integrity, positive influence, and strong business acumen that embraces change and change management, possesses a continuous improvement mindset, and has a passion for exceeding customer and company expectations. Degree in Engineering, Industrial Technology or Business or equivalent 10 years of staff level leadership experience. Minimum of 7 years' experience in Operations Management and/or Lean Management. Printing industry experience is preferred. Experience in being a change agent in complex transformational activities. Significant experience in implementation of Lean principals as they apply to manufacturing operations. Ability to apply structured problem-solving methodologies to determine root cause of problems and provide effective countermeasures. Excellent communication skills Advanced excel skills #APPCAST #LI-CL1 For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world's most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations. MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care. Learn more at ***************** If you need assistance or an accommodation in applying, please contact our Human Resources Department at ***********************. Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
$56k-89k yearly est. 3d ago
Route Service Supervisor- UniFirst
Unifirst 4.6
Blacklick Estates, OH jobs
Route Service Supervisor UniFirst is seeking a Route Service Supervisor to join our team! The Route Service Supervisor will supervise and work with Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. This is an entry level management position for a career minded individual interested in advancement. What's in it for you? Training: Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement. Career Mobility: Some companies say they like to promote from within, we just do…constantly! Culture: Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends? Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful. What you'll be doing: Oversee the training and development of a team of Route Service Representatives Respond to service requests Negotiate customer contract renewals Build strong relationships with your customers and team Work closely with all other leadership and management team members to provide the best customer service and product programs Provide route coverage when a Route Service Representative is sick or on vacation which provides you the perfect opportunity to check-in on your Rep's performance and their customers' level of satisfaction and loyalty. Qualifications What we're looking for: A results-driven, relationship manager who isn't afraid to roll up their sleeves and help out the team and most importantly, the customer Someone who will enjoy working with your own team of Route Service Representatives that need your help and support as they develop in their own roles An individual ready to learn and work to become a customer service and loyalty expert High school diploma or GED, some college is a plus 21 years of age Valid non-commercial driver's license in the state of residence Reliable transportation Must meet pre-employment DOT physical requirements Physically capable of lifting up to 50 pounds Communication and language skills Basic computer proficiency Prior leadership, customer service, route sales, delivery and/or entrepreneurial experience preferred Benefits & Perks 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses The estimated salary for this position ranges from $53,850 - $74,792 yearly. Actual compensation will vary based on factors including but not limited to the candidate's skills, experience, and qualifications. Geographic differentials may also apply depending on the position's location. There is no application deadline for this role; recruitment will remain open until the position is filled. About UniFirst The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization. UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team. There's a lot to love about UniFirst, where you come first. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
$53.9k-74.8k yearly 5d ago
Continuous Improvement Manager
MCC 4.3
Chesapeake, VA jobs
Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference. The Continuous Improvement Manager is responsible for driving our transition to a Lean culture in the plant, ensuring a high level of commitment and excitement with Lean plant experts, plant leadership and floor employees to exceed the business objectives. This role is fundamental in supporting and leading productivity improvements, and loss elimination initiatives in the plant. Success is measured by the ability to actively engage our plant to achieve tangible results and to educate teams in waste elimination and Continuous Improvement (CI) using Lean Principles. We need someone with exceptional influence, management skills and a proven record of successfully directing employees who are not direct reports. This role will report to the Plant Manager. Why work at MCC: Compensation: $120,000 Generous benefits package including medical, dental, vision, disability, life insurance and 401(k) Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays Responsibilities: Knowledge of, understanding of and compliance to all QOD's that are associated with your job description. Actively participate in Lean, Quality, Product Safety, SQF (Safe Quality Foods), and Workplace Safety Programs. Utilization of CI/Lean tools, processes, and systems. Lead Kaizen events, follow up on action items, analyze and re-evaluate outcomes through hands-on participation. Analyze reporting and communication of departmental key metrics related to continuous improvements, and Environmental, Health and Safety performance. Drive Key Performance Indicators (KPI) by utilizing Lean Principles to analyze systems and create action plans to improve them. Ensure Lean activities are linked to the business objectives and develop a site transformation plan in collaboration with the site management team. Ensure pre-event training, preparation for events, development and implementation of a communication plan, post-event follow-up and auditing of results, prompt delivery of supplies and materials, and mentoring KPO team members. Understand and apply financial drivers and Key Performance Indicators (KPI). Lead team to develop and maintain engineering competencies at the sites by coaching and mentoring to build capabilities. Teach Lean tools to all levels of the organization (Kaizen, 5S, TPM, Set-up reduction, Standard Work, Visual Management, SQDC boards, MDI, etc.). Work with a wide variety of corporate leadership, department management, site associates, and outside vendors to drive improvement in Safety, Quality, production efficiency, costs, and loss reduction. Provide overall support, assistance, direction, and communication to management teams regarding CI initiatives. Partner and mentor Multi-Color manufacturing leadership in Lean techniques, resulting in transformational progress. Build and maintain the foundation for continuous improvement by ensuring the effective functioning of transformation activities aligned to a Lean Operating System. Foster a culture of moving forward in a change environment and assuring buy-in and ownership at all levels. Share best practices to drive results and capability to development consistency. Maintain overall program tracking for impact and cultural improvements. Perform relevant duties as assigned by Director of Quality and Operational Excellence. Qualifications: BS - Engineering or Operations Management or equivalent experience is required. Lean Six Sigma experience is preferred. Five or more years of experience in plant leadership, with at least 2 years in a position responsible for driving Lean manufacturing initiatives in complex manufacturing facilities. Strong change management skills and demonstrated experience changing a culture to a Lean environment. Experience successfully leading and directing employees who are not direct reports. Experience in being a change agent leading complex transformational activities. Significant experience in implementing complex Lean principles as they apply to multiple manufacturing operations. Proven success designing, implementing, communicating, and meeting policy deployment goals, including improved through-put, shortened cycle time, improved inventory turns and reduced supply chain costs. Expertise in manufacturing the particular product materials or product type within the span of control of this position. Analytical, problem solver, technical troubleshooter skills, self-starter, communicator, leader. Experience leading technical resources to successfully maintain production line equipment to achieve high levels of productivity. Ability to work in an environment that encourages teamwork, participation, creativity, openness, honesty, and mutual respect. Participates in special projects and performs other duties as assigned. Personal experience participating in or leading more than 10 Kaizen events. At least one (1) successful transformational experience where Lean was used as part of the catalyst and foundation for the change either in focused transformational leadership role or as part of the Senior Operating team driving the change. Demonstrated impact that translated to clear, bottom line performance results with step-function change. Formal Lean training from an "academy" organization either through direct consulting experience (e.g. Shingijutsu, TBM) or via organizations with deep, well-established lean operating systems (e.g. Toyota, Danaher) #LI-BP1 #appcast For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world's most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations. MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care. Learn more at ***************** If you need assistance or an accommodation in applying, please contact our Human Resources Department at ***********************. Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
$120k yearly 3d ago
Route Service Manager - UniFirst
Unifirst 4.6
Kerrville, TX jobs
Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location. What's in it for you? Training: Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement. Career Mobility: You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth. The Route Service Manager role can lead to many other leadership opportunities in our Plants and across the organization. Culture: Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends? Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful. What you'll be doing: Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction Collaborate closely with location management team to provide the best customer service and product programs Negotiate customer contract renewals Qualifications What we're looking for: An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location A results-driven, relationship manager who isn't afraid to roll up their sleeves and help the team and most importantly, the customer Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards. High School Diploma or GED - bachelor's degree preferred. Prior customer service experience Ability problem solve and handle a variety customer service situations Ability to negotiate, train, coach and lead a team Strong computer proficiency (MS Office) Excellent verbal & written communication skills 21 years of age Valid non-commercial driver's license in the state of residence Must meet pre-employment DOT physical requirements Physically capable of lifting up to 50 pounds Benefits & Perks 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses About UniFirst The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization. UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team. There's a lot to love about UniFirst, where you come first. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
$44k-61k yearly est. 2d ago
Route Service Manager - UniFirst
Unifirst 4.6
Durham, NC jobs
Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location. What's in it for you? Training: Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement. Career Mobility: You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth. The Route Service Manager role can lead to many other leadership opportunities in our Plants and across the organization. Culture: Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends? Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful. What you'll be doing: Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction Collaborate closely with location management team to provide the best customer service and product programs Negotiate customer contract renewals Qualifications What we're looking for: An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location A results-driven, relationship manager who isn't afraid to roll up their sleeves and help the team and most importantly, the customer Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards. High School Diploma or GED - bachelor's degree preferred. Prior customer service experience Ability problem solve and handle a variety customer service situations Ability to negotiate, train, coach and lead a team Strong computer proficiency (MS Office) Excellent verbal & written communication skills 21 years of age Valid non-commercial driver's license in the state of residence Must meet pre-employment DOT physical requirements Physically capable of lifting up to 50 pounds Benefits & Perks 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses About UniFirst The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization. UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team. There's a lot to love about UniFirst, where you come first. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
$40k-55k yearly est. 5d ago
Route Service Manager - UniFirst
Unifirst 4.6
Phoenix, AZ jobs
Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location. What's in it for you? Training: Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement. Career Mobility: You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth. The Route Service Manager role can lead to many other leadership opportunities in our Plants and across the organization. Culture: Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends? Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful. What you'll be doing: Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction Collaborate closely with location management team to provide the best customer service and product programs Negotiate customer contract renewals Qualifications What we're looking for: An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location A results-driven, relationship manager who isn't afraid to roll up their sleeves and help the team and most importantly, the customer Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards. High School Diploma or GED - bachelor's degree preferred. Prior customer service experience Ability problem solve and handle a variety customer service situations Ability to negotiate, train, coach and lead a team Strong computer proficiency (MS Office) Excellent verbal & written communication skills 21 years of age Valid non-commercial driver's license in the state of residence Must meet pre-employment DOT physical requirements Physically capable of lifting up to 50 pounds Benefits & Perks 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses About UniFirst The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization. UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team. There's a lot to love about UniFirst, where you come first. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
$38k-52k yearly est. 4d ago
Field Service Manager
Culligan International 4.3
Libertyville, IL jobs
Commercial & Industrial Field Service Manager Company Overview: Culligan is a global leader in water treatment solutions, committed to providing innovative, high-quality products and services to meet the water needs of commercial and industrial customers. With a focus on sustainability, Culligan offers comprehensive water treatment solutions that help businesses improve efficiency, reduce costs, and ensure compliance with industry standards. Description: The Field Service Manager is a hands-on leader responsible for building, coaching, and motivating a high-performing team of Field Service Technicians to deliver exceptional customer experiences while meeting financial and operational goals. This involves technical expertise with strong leadership and business acumen to ensure that service operations run efficiently, customers remain satisfied, and the department achieves its budgeted performance. This is a player/coach role -the successful candidate will both lead and participate in field activities (system startups, troubleshooting, repairs, training). The position requires close collaboration with Commercial, Engineering, Operations, and Finance teams. Travel may reach up to 50% for short durations, including occasional international assignments. Responsibilities: Lead, mentor, and develop a team of Field Service Technicians/Engineers to achieve excellence in performance, professionalism, and customer service to commercial and industrial businesses. Drive accountability through goal setting, coaching, performance reviews, and training programs. Maintain an organized log of open service issues (email, phone, and field) to ensure timely resolution and proactive customer communication. Track and report KPI metrics on responsiveness, resolution time, and customer satisfaction. Ensure service reports are completed with accuracy, detail, and timeliness for every site visit. Oversee service trip quoting, billing, and cost allocation to ensure accuracy and profitability. Monitor and manage the department budget, including forecasting, cost control and revenue. Partner with the Commercial team to expand revenue streams through spare parts, proactive maintenance, and customer training programs. Develop and enforce service policies, safety procedures, and standard operating practices. Promote a culture of continuous improvement, focusing on process efficiency, cost reduction, and customer value enhancement. Provide direct (or phone/e-mail) technical support to clients and service technicians in the field for start-ups, troubleshooting and repairs. Maintain professional, courteous communication with customers-especially in high-pressure or urgent situations. Respond to emergency service calls, including after-hours or weekend support when necessary. Ensure adherence to all company and customer safety policies during field activities. Perform other projects and duties as assigned to support organizational goals. Requirements: Bachelor's degree in a technical discipline (Engineering preferred); equivalent technical and managerial experience may be considered. Minimum 5 years of management experience in a technically complex, B2B environment. Prior water treatment industry experience strongly preferred. Strong mechanical and electrical troubleshooting skills, with proven ability to diagnose and resolve equipment issues both on-site and remotely. Ability to read and interpret technical drawings, blueprints, electrical schematics, and P&IDs. Excellent communication, organization, and customer relationship management skills. Physical capability to lift up to 50 lbs unassisted and work in varying site conditions. Willingness to travel up to 50%, including international travel as required. Competencies: To perform the job successfully, an individual should demonstrate the following competencies in this position: Integrity, Resourcefulness, Customer Focus, Team Player, Adaptability, Commitment to Excellence Target Salary Range: $110,000 - $150,000 salary a year with the opportunity for eligible employees to earn additional compensation pursuant to the Company's bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k). Benefits: Competitive salary and bonus. Comprehensive benefits package, including health, dental, and vision insurance. Professional development and training opportunities. Opportunity to work with a market leader in water treatment solutions.
$51k-67k yearly est. 1d ago
Territory Service Manager
Bystronic Inc. 4.4
Minneapolis, MN jobs
Who we are. What we do. We are Bystronic - a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond. We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain. In a nutshell: The Territory Service Manager drives service operations within a geographical territory, drives customer satisfaction through NPS and global indicators, and leads a field-based team by setting objectives, providing feedback, and driving business results across multiple measures. What you will be doing: Responsible for the execution of all service operation activities in their defined region and manage the team Responsible to prioritize customer needs with input from the team using CRM's systems Lead and manage a field-based team including the life cycle of equipment from installation to repeat purchase, setting clear objectives aligned with global strategy, providing performance feedback, coaching, and development opportunities, and delivering business results across various measures including customer satisfaction and employee engagement Responsible for technician planning including dispatching, Promote and uphold the company culture and values, fostering a positive and inclusive work environment for all team members Ensure customer satisfaction by focusing on Net Promoter Score (NPS) and customer loyalty with repeat equipment sales utilizing global leading and lagging indicators to achieve targets Aligns all strategies, priorities, work guidance, budgets & KPIs with centrally defined guidelines (e.g. Financial Planning, Training, Resource Planning, Goal Setting & Appraisal) Provides input for centrally enacted target setting, performance reviews and hiring/firing decisions as well as training requirements for service employees Aligns critical day-to-day decisions with the regional team including CSR's, account managers, and sales team Manages and appropriately identifies centrally defined escalation processes within the stated governance Key tasks and Responsibilities: Leadership: Lead and promote Bystronic culture and values, creating a positive and inclusive working environment. Manage a team of 6 to 10 direct reports, ensuring adherence to corporate guidelines and aligning individual objectives with global strategy. Customer Satisfaction: Ensure customer satisfaction through continuous focus on NPS and achievement of global indicators. Execute service activities with the team to meet targets aligned with strategic goals. Responsible to foster good will with our customers and conflict resolution. Team & Talent Development: Develop the team through performance feedback, coaching, and motivation. Manage employee performance by assigning tasks, evaluating performance against goals, and providing constructive feedback. Operations and Maintenance Planning: Expedite resolution through dispatching of reactive and pro-active service events. Facilitate preventive maintenance visits by planning and arranging appointments with customers and technicians. KPI's: Customer Satisfaction (NPS) Employee Engagement Service Efficiency Metrics: Demonstrating efficiency backed through KPIs such as FTFR, RFR, OTIF, and MTTR Talent Development and Retention Business Results: Delivering strong business results across various measures including repeat machine and aftermarket sales. Key Skillset: Business and Technical Skills: Demonstrate understanding of customer satisfaction and financial drivers. Possess basic PC skills including customer relationship management software, Excel, and PowerPoint. Display strong management skills and behaviors, including customer orientation and comms. Communication Skills: Dedicated to meeting customer expectations and improving products and services based on customer feedback. Exhibit good communication, presentation, negotiation, coaching, and training skills. Performance Consistency and Experience: Consistently meet goals and deliver high performance, especially in challenging times. Your education & experience: Minimum of 7+ years' experience in a business-to-business field service environment with a proven track record. What's in it for you: PTO Benefits (Medical, Dental, Vision, STD LTD) Life Insurance Paid Holidays 401k with 100% match up to 5% People power our purpose: Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose. As much as we are in a technology business, human beings drive real change. Interested? Does this versatile challenge appeal to you? Then we look forward to getting to know you! You can submit your application on our platform with just a few clicks. We look forward to receiving your online application
$55k-88k yearly est. 3d ago
District Manager - Columbus, OH East
Divisions Maintenance Group 3.7
Columbus, OH jobs
Title: District Manager Reports To: Regional Manager Department: Field Salary Exempt About DMG: Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country. We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.” DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits. Job Summary: In an assigned district, the District Manager works with the National Field Team and National Account Management Teams to manage accounts, ensure continued business, and increase penetration of key accounts. You will be responsible for sourcing, vetting, and managing provider and technician base. You will perform regular inspections and visits to customers in support of maintenance contracts, as well as creating opportunities for additional business. Work in coordination with Regional Manager to maintain and win new business in outlying areas at target revenue goals while maintaining high quality services. The District Manager supports all aspects of the management process to ensure consistent achievement of short and long-term goals in the mission statement based on our core values. This position has budgetary responsibilities. What You'll Do: Work closely with the Regional Manager and National Account Management Teams to establish and maintain corporate accounts in a district. Make regular visits to corporate customers in support of maintenance contracts and perform site inspection property audits, with an eye toward the opportunity to add on services. Work to build relationships with customers, providers, and technicians in an assigned district. Source, vet, and manage provider and technician base, ensuring quality delivery of services. Must respond with a sense of urgency to escalations and customer requests. Manage time to accomplish set KPIs, including an assigned weekly goal of scheduled visits as well as meeting and exceeding the incremental revenue expectations. Provide key market information and contribute to DMG's long and short-term strategies. Own RFP initiatives while negotiating with providers to secure target financial goals. Manage district and travel expenses within or below budget. What You Need: Bachelors degree preferred and/or relative experience; HS Diploma or GED required. Strong working knowledge of Microsoft Office applications - Excel, Word, PowerPoint, and Outlook. Embrace technology - experience using smart applications like an iPad or iPhone is a plus. Preferred experience with CRM software. Valid Driver's License; must provide own vehicle. Possess and demonstrate a proactive, entrepreneurial work style; able to work independently. Strong ability to think strategically and creatively. Enthusiastic, dynamic, and has a positive, extroverted, engaging personality. Prefer to interact with customers and providers, and is unafraid of rejection. Able to meet position demands: Significant on-site activity required (90%), extensive outdoor activity while performing site audits or managing natural disasters, extended hours required during peak workloads or special projects, expectation to be able to adjust travel and schedule frequently to respond to opportunities or customer requests Ability to manage the stress of a fast-paced environment. Ability to meet the in-person requirements of the team and/or business needs. What You'll Get: At DMG, you'll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers. Some of our many benefits include: Health, dental and vision coverage on day 1. Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting. Paid Primary and Secondary Caregiver leave. Employee Assistance Program to assist with everyday challenges. Paid time off to volunteer. Divisions Maintenance Group is an equal opportunity employer.
$71k-104k yearly est. 1d ago
Global Service Delivery Manager- Service Desk
Astreya 4.3
Seattle, WA jobs
The Senior Service Delivery Manager The Sr. Manager, Service Delivery Management will manage a range of the following service areas: Smart ServiceDesk Cloud and Hybrid IT Workplace collaboration (AV) IT Asset Management DataCenter and Al Automation Engineering Data Engineering Network Coordination Services IoT (Internet of Things) Application Engineering Project Management The Sr. Manager, Service Delivery Management is responsible for the execution and management of services provided to clients. The Sr. Manager is responsible for ensuring that SLAs are met, and service expectations are delivered. The Sr. Manager works directly with internal teams and clients to creatively solve problems to manage operations efficiently. This role involves overseeing the day-to-day activities of service delivery, ensuring that client needs are met in a timely and efficient manner. This role may involve supporting multiple clients simultaneously, requiring a strong understanding of service management and emerging technologies. The Sr. Manager, Service Delivery Management will lead the innovation, transformation, and implementation of technological and digital strategies that will increase stakeholder engagement, client/program retention, revenue growth, and relationship expansion. The Sr. Manager, Service Delivery Management is responsible for building and maintaining a high performance culture. This leader must operate with fearless transparency, empowering team members to take action in a high-pressure environment while maintaining relentless customer focus and creating a culture of radical accountability . Key Deliverables: Leadership - Ability to influence executive stakeholders, shape service strategy, develop teams, and lead leaders. Contribute to strategic decisions while maintaining alignment with delivery, practice, and sales leadership through regular updates on key actions and outcomes. Cultivate a high-performance culture, empowering teams to manage the end-to-end delivery of customer engagements, from simple to complex. Manage client, leadership, and team expectations with a focus on alignment and driving successful outcomes. Create a culture that respects and values the total person to ensure the development of high-performing teams. Lead awareness sessions on organizational, unit, and customer policies and procedures, ensuring full understanding and compliance across the team. Act as a trusted liaison with senior client stakeholders, fostering strong relationships and collaboration at all levels. Manage global and/or regional organizational and unit-level initiatives, including recruitment, knowledge sharing, and the definition of new services. Contribute to internal and external audits, championing ESAT and CSAT efforts to drive continuous improvement. Collaborate on strategic company initiatives to ensure effective representation of the organization's services. Adapt to varying time zones, with frequent early or late meetings required for internal teams and client engagements. Relentless Customer Focus - Ability to drive client satisfaction, retention, and long-term partnerships. Deliver committed services and SLAs to clients, ensuring project scope, IT infrastructure specifications, and business needs are aligned, including contingency planning, business continuity, resource allocation, and succession planning. Manage projects by overseeing and optimizing costs, timelines, risks, and resources, using tools and data-driven insights for improved decision-making and outcomes. Generate revenue by expanding and communicating services offered to clients. Identify and address CSAT and ESAT action items, providing proactive solutions to reduce TCO and enhance service performance. Conduct regular reviews with customers, management, and teams, tracking action items and ensuring logical closure, especially for escalations. Provide periodic reporting to customers on service performance and to management on project status, maintaining relevant documentation (e.g., MSA, Scope, SLAs, etc.). Oversee resource management, including rotation schedules, and communicate incidents, scope creep, and escalations promptly. Manage program opportunities and expectations by understanding client requirements, defining solutions, and drafting proposals while maintaining strong vendor relationships. Innovation & Transformation - Strong knowledge of emerging technologies (Al, cloud, automation). Contribute to the adoption of emerging technologies, Newgen solutions, and organizational IPs to elevate customer experience and service performance, working closely with Practice teams to align client programs with innovative technologies. Seek out opportunities to grow accounts by effectively identifying issues for clients; offer solutions that transform delivery services. Engage with transformation initiatives, drive digital strategy, and engage with executive-level stakeholders to shape and execute the vision for a key portfolio of clients. Contribute to the definition, measurement, analyzing, improving, and controlling of operations and service management processes to continuously enhance efficiency and sustained service excellence. Be curious about operational metrics for both people and programs; identify trends early and address them proactively. Pivot quickly to manage multiple client requests with changing priorities. Financial Acumen - Experience managing P&L, revenue growth, and cost efficiencies. Partner with leadership to accurately forecast operational budgets, including resource allocation. Contribute to the delivery of an established revenue growth goal while capturing defined cost efficiencies within the book of business. Drive business growth by optimizing service delivery profitability, managing multi-million-dollar P&L, and ensuring sustainable revenue expansion. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
$81k-107k yearly est. 3d ago
Service Director
HSG Laser Us 3.7
Villa Park, IL jobs
Primary Function: Has overall responsibility for the strategic leadership and operational excellence of the service department. Builds scalable infrastructure, implements efficient processes, and fosters a culture of continuous improvement to support long-term customer relationships and business growth. Ensures the delivery of high-quality post-sale support through effective service request management, field service coordination, and customer satisfaction initiatives. Primary Responsibilities: Strategic Service Leadership Defines and execute a long-term vision for the service organization that aligns with company goals and customer expectations. Leads initiatives to improve service delivery, reduce equipment downtime, and enhance customer experience. Establish and monitor service performance metrics, driving accountability and operational excellence. Service Operations Management Oversees the full lifecycle of service requests, ensuring timely, accurate, and professional resolution. Directs field service teams and technical support staff, optimizing scheduling, resource allocation, and responsiveness. Ensures compliance with warranty policies, service agreements, and industry regulations. Customer Experience & Satisfaction Champions a customer-centric approach across all service functions. Implements feedback mechanisms, satisfaction surveys, and follow-up protocols to measure and improve service quality. Serves as a senior escalation point for complex service issues and high-value customer relationships. Secondary Responsibilities: Process & Infrastructure Development Designs and implements scalable service processes, workflows, and systems to support growth and efficiency. Builds infrastructure where gaps exist, creating structure in areas of ambiguity and evolving needs. Leads digital transformation efforts within the service department, including CRM and service management platforms. Team Development & Leadership Recruits, trains, and mentors a high-performing service team, fostering technical expertise and leadership capabilities. Conducts performance evaluations, succession planning, and professional development initiatives. Reporting & Analytics Delivers executive-level reporting on service performance, customer satisfaction, and operational trends. Uses data-driven insights to inform strategic decisions and continuous improvement efforts. Cross-Functional Collaboration Partners with engineering, sales, and product teams to ensure service readiness for new product launches and customer feedback integration. Represents the service function in leadership meetings and strategic planning sessions. Position Requirements: Education & Experience Bachelor's degree in Engineering, Business Administration, or related field desired. Minimum 10 years of experience in service operations, with at least 5 years in a senior leadership role within an OEM manufacturing or industrial environment as a Service Manager. Proven experience managing technical service teams and developing service infrastructure. Skills & Competencies Strategic thinker with strong operational execution capabilities. Exceptional leadership, communication, and interpersonal skills. Proficiency in CRM, ERP, and service management platforms. Strong analytical skills and ability to interpret complex data sets. Deep understanding of machinery, industrial equipment, or technical service environments. Other Requirements Ability to travel to customer sites, manufacturing facilities, and industry events as needed. Comfortable working in fast-paced, evolving environments and creating structure where ambiguity exists. Demonstrated resilience and adaptability in navigating change and leading through uncertainty. HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.
$88k-129k yearly est. 5d ago
Business Manager Contracts - Power Generation
National Electric Coil 4.1
Columbus, OH jobs
Job Title: Business Manager Contracts - Power Generation Reports To: VP - Commercial Contracts Management Department: Commercial/Operations Job Type: Full-Time / Salary Exempt At National Electric Coil ("NEC"), we deliver critical components to power plants worldwide. Our projects are large-scale, complex, and mission-critical. We are growing rapidly and need business-minded leaders to ensure projects are delivered profitably and efficiently. Role Overview: We are seeking a Business Manager Contracts to provide oversight of financial, operational, and commercial performance of large-scale EPC projects. This role focuses on business strategy, portfolio management, and cross-functional coordination. Key Responsibilities: Monitor project and program financial performance, including P&L, budgets, cash flow, and margins. Analyze trends, risks, and opportunities to improve operational efficiency and profitability. Collaborate with senior leadership on forecasting, resource planning, and customer strategy. Lead internal governance processes including project reviews, risk assessments, and executive reporting. Coordinate across Sales, Engineering, Finance, Procurement, and Operations to ensure business objectives are met. Required Qualifications, Capabilities, And Skills: Bachelor's degree in Business, Finance, Engineering, or related field. Strong analytical, financial, and leadership skills. Preferred Qualifications, Capabilities, And Skills: Advanced degree (MBA, JD, or other relevant graduate credential) Experience in EPC, industrial, or energy sectors. Ability to work across multiple functional teams and lead complex projects. 7+ years of experience in business operations, program management, or commercial oversight. Safety and Compliance: Adhere to safety procedures and PPE requirements in all manufacturing and office environments. Position Type/Expected Hours of Work: This is a full-time, salaried (exempt) position. The standard work schedule is a minimum of 40 hours per week; however, hours may vary based on business needs. Occasional evening or weekend work may be required to support urgent matters. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. While performing essential job duties, the employee is regularly exposed to: Typical manufacturing and office environment requiring occasional exposure to noise, machinery, and possible PPE use (e.g., safety glasses, gloves, steel-toed boots). Frequent use of computers, and standard office equipment. The noise level is usually moderate but may vary depending on the work area or activity. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; talk or hear; and use hands to handle, or touch objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Other Duties: Please note that this job description is not intended to cover or contain a comprehensive list of all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time, with or without notice, as business needs evolve. This position may require occasional travel to vendor or customer sites for support, as needed. Equal Opportunity Employer Statement: We are an Equal Opportunity Employer and value diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
$41k-72k yearly est. 5d ago
Regional General Manager
Matheson 4.6
Newark, CA jobs
Responsible for all aspects of package gas sales, hard-goods sales, local cylinder production, and local cylinder distribution and regional back office operations. Responsible for small bulk gas sales in collaboration with Region Bulk Sales Manager (as applicable). Develop and manage the team to operate the business safely and profitably so MTG has zero accidents and above market growth in sales (net market share increase) and profit while building a sustainable business. Lead customer facing activities to aggressively grow profitable sales across the regional business. Select, develop and coach key managers as part of the Zone Management team as well as develop potential top-performers as future manager potentials. Coordinate and collaborate with Marketing, SHE, Supply Chain and Operations teams on safe, efficient, and profitable operations in every aspect of the business. (Includes asset operation and management, identification of cost reduction programs, service improvement opportunities, and participation in key projects for the company and zones). Experience: - Ten years or more Direct Management experience in Industrial Gas/Distribution business, either as a manufacturer, distributor and/or supplier to the industry. - Three years or more of Sales and Operations Management, P & L responsibility of a business/unit, management of large teams of diverse performers. - Manage of Managers, Budgeting and planning, Sales Coaching and sales negotiations. - Personnel Management of geographically dispersed field operations and/or significant multi-function operation. - Training/Certifications/Licensures: Sales and Management training, Product knowledge, coaching and managing large organizations. Education - BS Engineering (Chemical preferred) or Business Administration (MBA preferred), or equivalent experience in General Management and Leadership Roles in Industrial Gas Business.
$103k-171k yearly est. 5d ago
Operations Manager
Matheson 4.6
New Johnsonville, TN jobs
Founded in 1927, MATHESON is one of the largest compressed gas providers in the world. MATHESON provides everything from onsite air separation plants to small portable gas cylinders and all the services required to support these products and customer applications. We offer semiconductor, medical, welding, bulk, and cylinder gases for customers across the country. MATHESON has over 300 locations and more than 4500 employees in the U.S. Matheson Gas offers: Work Hours: Monday through Friday with possible overtime Full benefits! Health, dental, vision insurance and more Paid holidays & floating holidays, vacation time, sick days 401(k) program with company match Job Summary: The Operations Manager is responsible for the operation of manufacturing ultra-high purity gases for the Electronics & Specialty gas industry in New Johnsonville, TN. The responsibilities include establishing and maintaining operation policies, processes, procedures, training, and safe work practices for all operational employees while fostering a well-trained and motivated staff. This position reports directly to a Director of Operations. Requirements: Education - Bachelor's Degree in Engineering or Business Management Preferred three years knowledge/experience in the electronics and specialty gas industry Previous leadership role with increasing responsibilities Previous experience managing large facilities Hands on understanding of gas production Experience in establishing flow rates Previous operations management experience Strong computer skills Working knowledge of six sigma and lean manufacturing practices Safety training compliance Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
$81k-113k yearly est. 3d ago
Global Services Tech Senior
Ashley Furniture Industries 4.1
Advance, NC jobs
Global Tech Services Engineering Senior Build Your Career with Ashley Join The #1 Furniture Company-Join The #1 Furniture Brand Ashley Furniture Industries Inc. is the largest furniture manufacturer in the world. Established in 1945, Ashley offers one of the industry's broadest product assortments to retail partners in 123 countries. Our IT team combines a skilled workforce, implements the most advanced equipment available, and incredible desire to support one of the most agile manufacturing and distribution operations in the industry! Ready to grow? You've come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you'll learn from the best in the business. Apply today and find your home at Ashley! Title: Global Tech Services Engineering Senior Location: Onsite - Advance, NC What Will You Do? As a Global Tech Services Senior, you will serve as a technical expert individual contributor, directly executing and advancing our enterprise Global Tech Services management initiatives while collaborating with team members. This dynamic role requires deep technical expertise, focusing on implementing complex technical solutions and providing technical guidance to team members. You will work hands-on with complex systems, contributing significantly to code development, system architecture, and technical implementation while ensuring your work aligns with team objectives. Your hands-on responsibilities include developing PowerShell scripts, engineering deployment solutions, and implementing advanced configurations across our MECM infrastructure and MDM platforms. While coordinating with team members and stakeholders, you'll maintain a primary focus on technical execution, solution architecture, and complex problem-solving. The position emphasizes strong technical contributions, including code development, technical documentation, and direct execution of challenging projects. As a technical lead, you'll work extensively on operating system imaging, application packaging, and security implementations across multiple platforms (Windows, mac OS, Linux, iOS, Android). Your expertise in Microsoft Exchange, MECM, and various MDM solutions (Intune, Kanji, SOTI, Knox) will enable you to both execute complex technical solutions and provide guidance to team members. This role emphasizes maintaining advanced technical proficiency while sharing knowledge and promoting technical excellence through hands-on examples. Primary Responsibilities: Technical Leadership Contribute as a technical SME for MECM administration Execute strategic initiatives for the engineering team Implement continuous improvements for Global Tech Services Collaborate with vendors and stakeholders Technical Execution Configure and maintain MECM infrastructure, including system upgrades and migrations Execute comprehensive software deployment strategies through Software Center Develop application packaging, testing, and deployment processes Implement system security, compliance, and patch management Monitor and optimize system health and performance Support a Microsoft Exchange environment Develop and maintain cross-platform imaging solutions Software Deployment & Package Management Design and execute software deployment packages Configure and optimize Software Center functionality and user experience Implement packaging standards and quality control procedures Create and maintain Windows application packaging Develop PowerShell automation scripts Execute deployment configurations and schedules Implement testing protocols and validation procedures Operations & Security Implement security baselines and compliance standards Support disaster recovery and business continuity planning Create and maintain system documentation and standard operating procedures Monitor and report on system metrics and KPIs Execute device patching management Configure mobile device management solutions Technical Leadership Responsibilities: Microsoft Endpoint Configuration Manager (MECM/SCCM) enterprise administration Advanced Windows Server and Active Directory management Device Patching Management: Enterprise-wide patch deployment strategies Vulnerability assessment and remediation Compliance reporting and monitoring Update ring management Testing and validation procedures Operating System Image Development & Engineering: Windows OS platforms mac OS environments Linux distributions Android tablet configurations iOS device configurations Mobile Device Management (MDM) Solutions: Microsoft Intune Kanji SOTI MobiControl Apple Business Manager Samsung Knox Microsoft Exchange Administration: Server configuration and maintenance Security and compliance management Mail flow management User administration Hybrid deployment expertise Advanced Windows Application Packaging: Complex application packaging and testing Advanced PowerShell script development Custom deployment solutions Application compatibility testing Package troubleshooting and remediation What Do You Need? Bachelor's degree in Computer Science, Information Technology, or related field preferred 5+ years of hands-on IT operations experience Strong technical mentorship skills with proven experience guiding technical team members Knowledge of IT infrastructure, security protocols, and best practices Excellence in technical project execution and resource utilization Advanced analytical and problem-solving capabilities Outstanding communication and cross-functional collaboration skills Experience with IT service delivery and ITIL frameworks Demonstrated ability to lead by technical example and serve as a subject matter expert Track record of successful complex technical implementations and solutions delivery Ability to travel domestically as needed Flexibility to work extended hours when required Strong commitment to ethics, integrity, and trust
$62k-79k yearly est. 3d ago
Operations Manager
Sabin 4.1
Chicago, IL jobs
Job Title: Operations Manager About Us: SABIN is a design-forward, rapidly growing company specializing in acoustic and lighting solutions. Our innovative approach and commitment to design excellence drive our fast-paced environment. As demand for our products and services continues to grow, we're seeking a dynamic operational leader to join our team. This role offers solid potential for growth and development. About Your Role at SABIN: The Operations Manager will be responsible for connecting our manufacturing activities with our commercial activities and business needs; ensuring we have the systems in place to produce quality products on time in a safe and professional manner. Our production environment is both reliant on high levels of craft and engineering. We make our products on demand to suit the needs of the architectural projects we supply; we do not build and stock. You will optimize operations to support this business model. Sabin was founded in 2021 and is now in a period of strong growth; many processes and policies are being established for the first time-you will design and implement new processes and policies in collaboration with our talented existing team. Sabin has operational problems typical of a growing company, with the resources to solve them. In this role, you will report primarily to the CEO and secondarily to the Co-Founder. Sabin has operational problems typical of a growing company, with the resources to solve them. In this role, you will report primarily to the CEO and secondarily to the Co-Founder. You will work with the manufacturing, product development, systems and sales teams to join or lead initiatives to improve and refine our operations for improved performance and results. We need an energetic operational leader to join our effort in continuing to build this great company. What You'll Do: Learn and know our business: Learn the ins-and-outs of our business demands and dynamics of our B2B commercial transactions. ERP Implementation: Contribute to the continued implementation of our ERP and MRP systems for higher efficiency, reporting, and process management. Production Management: Partner with our manufacturing team to plan our production, scheduling work in prudent ways that best use our factory and team to ship projects out on time. Material & Purchasing Planning: Partner with our systems team to design more automated processes to ensure that we have the materials needed to build our jobs. Manage the competing pressures of minimizing our lead-times while minimizing our inventory. Industrial Engineering: Analyze and improve our flow of data, labor and materials, Partner with our engineering, systems and manufacturing teams to implement changes for improved results. Industrial Engineering: Analyze and improve our flow of data, labor and materials, Partner with our engineering, systems and manufacturing teams to implement changes for improved results. Desired Qualifications: Educational Background:A bachelor's degree in engineering, business, or science preferred, other fields are considered. Manufacturing experience: Direct experience in a manufacturing environment is a core requirement for this role. Organization & Conscientiousness: Naturally organized, with the ability to be assertive about the needs of the business, while being humane and warm when advocating for the business needs. Initiative & Collaboration: Be comfortable with SABIN's proactive approach, where we take the lead and actively move projects forward, ensuring their success. Desired Characteristics: Organized critical thinker: Methodical and analytical thinking are essential for this role. Your natural mindset must be rational, fact-finding and process oriented. You have the natural reflex to organize and bring order, balanced with a belief in the necessity of nimbleness. Flexible: Willing to try out differing and opposing ideas, a plainspoken natural mediator and listener. The essence of this role is coordinating and connecting different domains. This requires moderation, deliberation, and adaptability. Problems Solver: Comfortable with problems, understanding and defining them, and bringing them all to light. Problems are not something to ignore or shy away from but embrace and comprehend fully for solutioning. Learner: Curious, striving. You know you don't know everything and are always learning, you believe in continuous improvement, growth, and forward-facing transformations. You expect the same from team-mates, at a rate that works for the business goals and team. Multi-disciplinary Tendencies: We seek candidates that show a track record of versatility. This role spans different types of work, having a natural interest and experience in a variety of disciplines gives your viewpoint more credibility as a collaborator. Comfort with complexity: A mind that enjoys games and puzzles-for project management, untangling logistics puzzles and balancing multi-domain interactions to serve our customer best. Imaginative: This is a problem-solving role, the ability to imagine completely new solutions, new ways of working and creatively solve problems is imperative. Positive and Proactive: Leadership by example, this role requires a hands-on individual. Someone who is proactive, takes initiative, and inspires the same in team-mates. Team sports experience and experience in losing / hardship is a strong plus. Our Commitment to You: We offer competitive pay and benefits, and the space to do great work. SABIN places the highest priority on cultivating an engaging, rewarding and collaborative workplace. We are building an inclusive and creative environment---this opportunity for creative and professional growth is vital to us. We have high expectations for ourselves and each other, we work diligently and kindly and listen to one another. Why Join Us? This is a unique opportunity to join a growing, vibrant company at the forefront of design in the acoustic and lighting industry. You will have the chance to take ownership of your work and the trust to do so. Your ability to adapt, learn, and grow with us will be key to your success and ours. To learn more about SABIN and our products, please visit SABIN.DESIGN
$51k-88k yearly est. 5d ago
Operations Manager (Electrical)
Shermco Industries 4.7
Atlanta, GA jobs
About Shermco Since 1974, Shermco has become North America's largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Additionally, our Professional Engineering Group, Rotating Machinery Division, Renewable Energy Services, and Field Repair and local Repair Service Centers, places Shermco in a position to handle all things electrical, all done with an emphasis on safety and client service. Position Summary The Operations Manager will be responsible for overseeing the day-to-day operations of the company, this includes managing staff, ensuring efficient processes, and maintaining high levels of customer satisfaction. Essential Responsibilities -Manage and supervise staff, including hiring, training, coaching/mentoring, and doing performance evaluations -Foster and promote a positive culture within direct report team and collaborating teams -Demonstrate Shermco's Core Values throughout your work responsibilities including Commitment to Safety, Accountability for Performance, Commitment to Excellence, Service to our Customers -Act as a guide for all members of the team to ensure the processes, procedures and standards are consistently delivered and adhered to, both at the department and Company level -Develop and implement operational policies and procedures to ensure efficiency and effectiveness -Collaborate with other departments to ensure seamless operations and customer satisfaction -Ensure compliance with all relevant regulations and standards -Ensure that the team regularly participates in and complies with Company safety programs; employees have necessary new hire safety training, and that annual or periodic safety training is completed for all department employees; assist in the development, implementation and enforcement of workplace safety policies and procedures and with investigations of any accidents/incidents occurring in the department. -Ensure the satisfactory resolution of concerns or issues, intervening in the more complex or sensitive issues with respect to customers, contracts, human resources, or safety -Manage budgets and allocate resources appropriately -Monitor and analyze operational performance metrics to identify areas for improvement -Identify and implement new technologies and processes to improve operations -Provide regular reports to senior management on operational performance and progress towards goals -Occasionally perform field work to support the team and business needs Qualifications -Bachelor's degree in business administration, operations management, electrical engineering preferred. MBA highly desired -Any knowledge or experience in Industrial electrical testing, commissioning, engineering considered an asset, electrical testing and commissioning experience is preferred but not required -Several years progressively responsible experience with at least 5 years of experience in a Senior Management/Operations Management role with P&L Management -Strong leadership and management skills -Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines. -Excellent communication and interpersonal skills to effectively communicate with all types of staff, including laborers, trades, technical, professional, management and senior or executive management. -A professional demeanor and a commitment to a high level of customer service -Ability to analyze data and make informed decisions -Experience with budget management and resource allocation -Knowledge of relevant regulations and standards -Experience with implementing new technologies and processes -Be able to perform technical work when needed in the field.
$48k-84k yearly est. 5d ago
Operations Manager
Valcourt Exterior Building Services of Florida, L.C 4.3
West Palm Beach, FL jobs
🚀 Operations Manager - Commercial Restoration 📍 West Palm Beach / Fort Lauderdale, FL 🏢 Client: Valcourt Building Services - A national leader in commercial envelope restoration, waterproofing, concrete repair, and window services 💲 Compensation: On-Target Earnings (OTE) $180K+ Are you ready to take the next big step in your career? Valcourt, a nationally respected leader in commercial restoration and waterproofing, is seeking a driven Operations Manager to lead high-profile projects across South Florida. This is your chance to own the operations side of multimillion-dollar projects, mentor a talented team, and make a direct impact on company growth-all while working with a company known for quality, safety, and career advancement. Why You'll Love This Role ✅ High-visibility position reporting directly to the General Manager ✅ Manage diverse, challenging restoration and waterproofing projects ✅ Lead and mentor top-tier Project Managers, APMs, and Superintendents ✅ Play a hands-on role in shaping project outcomes, client relationships, and operational success ✅ Join a company that rewards performance, values innovation, and invests in your growth What We're Looking For 5+ years of construction operations experience (concrete restoration or waterproofing strongly preferred) Track record of overseeing project portfolios $20M+ Strong financial management and reporting expertise Proficiency with tools like Procore, CMiC, Viewpoint, or Microsoft Project PMP certification preferred (but proven leadership is just as important) What's in It for You 💰 Competitive base salary-up to $150,000 (based on experience) 🎯 Performance-based bonus opportunities 🚗 Company vehicle or allowance 🩺 Comprehensive medical, dental, and vision coverage 💼 401(k) with company match 🌴 Paid time off + holidays to recharge This is more than just a job-it's an opportunity to build your legacy at one of the most respected restoration firms in the country. 👉 Ready to lead? Apply today or message me directly for a confidential conversation. Referrals are always welcome! Bob Bell ************ *********************************
$36k-56k yearly est. 1d ago
Operations Manager
Amvac U.S 4.4
Marsing, ID jobs
AMVAC, an American Vanguard Company is looking for a talented Operations Manager to lead the daily operations at our Marsing, Idaho manufacturing plant. In this role, the Operations Manager will support the daily operations of our chemical manufacturing facility. This role is critical in fostering a culture of safety and continuous improvement; ensuring product quality; and driving operational excellence. The successful candidate will manage, lead, coach, and develop the team while establishing and requiring a collaborative work environment. Responsibilities: Oversee manufacturing execution, product quality, raw material receiving, and finished goods shipment through a skilled workforce Plan, organize, and direct manufacturing and maintenance operations to maximize asset utilization and operational efficiency Champion continuous improvement initiatives using visual tools, performance metrics, and employee engagement strategies Collaborate cross-functionally with production, supply chain, quality, commercial, regulatory, and maintenance teams to ensure smooth operations and compliance Support training and development of personnel, including SOP creation, onboarding, and operational certification Drive process optimization in chemical manufacturing to enhance yield, efficiency, and cost-effectiveness Monitor equipment and troubleshoot issues to minimize downtime and maintain peak performance Analyze production data, report on KPIs, and present actionable insights to senior management Ensure full compliance with company policies, safety standards, and environmental regulations, while proactively improving safety culture Partner with quality teams to resolve product specification issues and prevent recurrence through root cause analysis and corrective actions Uphold and demonstrate the company's core values in all aspects of leadership and decision-making Education Requirements: Bachelor of Science degree in engineering, business, or a related discipline from an accredited institution REQUIRED BSME preferred Skills & Qualifications: 3+ years management experience in a chemical process manufacturing environment is preferred Understanding of manufacturing processes, equipment maintenance, and quality control Proven leadership and team management experience in a plant or production setting Commitment to safety, quality, and continuous improvement Familiarity with regulatory standards and environmental compliance Lean manufacturing and/or continuous improvement methodology experience is preferred Working knowledge of local, state, and federal regulations which apply to the facility including safety and environmental regulations Ability to lead continuous improvement initiatives and apply lean manufacturing principles Excellent analytical skills with experience in data-driven decision-making and KPI reporting Strong communication and interpersonal skills with the ability to collaborate Proficiency in production planning software, ERP systems, and Microsoft Office Suite Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively AMVAC values our employees and their families. We offer exceptional benefits and invest in our employees future. Industry leading Medical (PPO), Dental, and Vision care for employees and their families Life and Disability Insurance Health Savings Account (HSA) / Flexible Spending Account (FSA) programs offered 401(k) Retirement Savings Plans with employer match American Vanguard (NYSE: AVD) Employee Stock Purchasing Plan (ESPP) available Additional benefits will be reviewed upon hiring American Vanguard and its subsidiaries AMVAC & AMGUARD have successfully served the results‐driven global markets through development, manufacturing and marketing of products for agricultural and commercial use beginning in 1969. At American Vanguard, we believe in growth, innovation, and opportunity. We understand that a successful business is built on the strength of its people which is why we are dedicated to nurturing talent, fueling success and cultivating potential. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. American Vanguard Corporation (NYSE: AVD)
$36k-62k yearly est. 1d ago

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Updated December 12, 2025

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