What does a pharmacist cashier/technician do?
A pharmacy cashier/technician's role is to assist customers or physicians by answering inquiries and providing medications while under a pharmacist's supervision. Their responsibilities typically revolve around receiving and evaluating prescriptions for accuracy and authenticity, verifying customers' identity, filling and refilling prescriptions, managing medical histories, updating databases, and performing audits. One may also process payments, create labels, monitor the inventory of supplies, and perform clerical tasks such as producing sales and progress reports, answering calls, and even handling issues and concerns.
Pharmacist cashier/technician responsibilities
Here are examples of responsibilities from real pharmacist cashier/technician resumes:
- Maintain and manage OTC drug products in order to order and stock adequate inventory.
- Manage assigned pharmacy workstations and tasks while supporting team members in promptly, safely and accurately filling patient prescriptions.
- Assist pharmacists in provision of pharmaceutical care and assist customers in selecting OTC products.
- Work as a POS position and final check for the sale/distribution of prescription medications.
- Assist customers with locating merchandise as well as operated store POS systems to complete financial transactions.
- Assist with in-putting Rx scripts and production including filling injections, suspensions, and counting pills.
- Established/Maintain patient profiles, and confidentiality as per HIPPA guidelines.
- Interact with customers to dispense pharmaceuticals following strict HIPAA regulations.
- Process prescription orders, and carefully handle HIPAA information to maintain customer privacy and security.
- Provide reminder phone calls to patients notifying when medications are filled or obtain additional information need for billing purposes.
- Dispense medications to patients, responsible for inventory & supply of pharmaceutical inventory, medical terminology, and interact with customers.
- Prepare intravenous medications for outpatient infusions including chemotherapy and hematology medications.
- Communicate with Medicaid, Medicare, and third party insurance companies to obtain payment authorization for medications prescribe.
Pharmacist cashier/technician skills and personality traits
We calculated that 55% of Pharmacist Cashiers/Technician are proficient in Patients, Customer Issues, and OTC. They’re also known for soft skills such as Customer-service skills, Detail oriented, and Listening skills.
We break down the percentage of Pharmacist Cashiers/Technician that have these skills listed on their resume here:
- Patients, 55%
Dispensed medications to patients, responsible for inventory & supply of pharmaceutical inventory, medical terminology, and interacted with customers.
- Customer Issues, 15%
Resolved customer issues Gather patient medical insurance information Called physicians' offices to verify prescription refills
- OTC, 7%
Conducted patient transactions of prescription drugs including OTC, Prescription and Triplicate (controlled substance) drugs.
- Cleanliness, 5%
Maintained cleanliness and order throughout pharmacy.
- Customer Complaints, 4%
Provide customer service, cash handling, customer complaints, filling Rx medications and stocking merchandise on the shelves.
- Customer Inquiries, 3%
Assisted with inventory maintenance and answered customer inquiries regarding store merchandise and prescription medications.
Most pharmacist cashiers/technician use their skills in "patients," "customer issues," and "otc" to do their jobs. You can find more detail on essential pharmacist cashier/technician responsibilities here:
Customer-service skills. To carry out their duties, the most important skill for a pharmacist cashier/technician to have is customer-service skills. Their role and responsibilities require that "pharmacy technicians spend much of their time interacting with customers, so being helpful and polite is required of pharmacy technicians in a retail setting." Pharmacist cashiers/technician often use customer-service skills in their day-to-day job, as shown by this real resume: "computed charges for medication or equipment dispensed to customers and entered data in computer, including preparing/processing medical insurance claims. "
Detail oriented. Another soft skill that's essential for fulfilling pharmacist cashier/technician duties is detail oriented. The role rewards competence in this skill because "serious health problems can result from mistakes in filling prescriptions." According to a pharmacist cashier/technician resume, here's how pharmacist cashiers/technician can utilize detail oriented in their job responsibilities: "provided exemplary customer service, while conducting demos where the customer was informed of all the details of a particular produce. "
Listening skills. Another skill that relates to the job responsibilities of pharmacist cashiers/technician is listening skills. This skill is critical to many everyday pharmacist cashier/technician duties, as "pharmacy technicians must communicate clearly with pharmacists and doctors when taking prescription orders." This example from a resume shows how this skill is used: "verified patient data and billing information communicated with all customers and staff in a pleasant and professional manner. "
Math skills. For certain pharmacist cashier/technician responsibilities to be completed, the job requires competence in "math skills." The day-to-day duties of a pharmacist cashier/technician rely on this skill, as "pharmacy technicians need to have an understanding of the math concepts used in pharmacies when counting pills and compounding medications." For example, this snippet was taken directly from a resume about how this skill applies to what pharmacist cashiers/technician do: "assist online students in pharmacy technician program and also associates program with course content with special focus on building math skills. "
Organizational skills. Another crucial skill for a pharmacist cashier/technician to carry out their responsibilities is "organizational skills." A big part of what pharmacist cashiers/technician relies on this skill, since "working as a pharmacy technician involves balancing a variety of responsibilities." How this skill relates to pharmacist cashier/technician duties can be seen in an example from a pharmacist cashier/technician resume snippet: "maintained customer/patient confidentiality in accordance of hipaa and organizational standards. "
The three companies that hire the most pharmacist cashier/technicians are:
- Walgreens333 pharmacist cashiers/technician jobs
- Duane Reade Holdings, Inc.6 pharmacist cashiers/technician jobs
- Family Health Care3 pharmacist cashiers/technician jobs
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Compare different pharmacist cashiers/technician
Pharmacist cashier/technician vs. Technician, inventory specialist
A cashier is one of the most visible positions in the retail industry. Cashiers are the last direct point of contact with customers and play a key role in service, retail, and wholesale establishments. They leave a long-lasting impression, which helps encourage the customers to go back. The most common tasks for cashiers are to scan items, conduct price checks, and collect payments. They may deal with a great amount of money on a daily basis, so this position requires them to be honest, reliable, and trustworthy employees. They also need to have great skills in customer service as they may handle customer complaints from time to time, assist in answering questions, and process refunds or exchanges.
While similarities exist, there are also some differences between pharmacist cashiers/technician and technician, inventory specialist. For instance, pharmacist cashier/technician responsibilities require skills such as "customer issues," "otc," "cleanliness," and "customer complaints." Whereas a technician, inventory specialist is skilled in "data entry," "inventory management," "patient care," and "physical inventory." This is part of what separates the two careers.
Technicians, inventory specialist tend to reach similar levels of education than pharmacist cashiers/technician. In fact, technicians, inventory specialist are 1.5% more likely to graduate with a Master's Degree and 0.6% less likely to have a Doctoral Degree.Pharmacist cashier/technician vs. Cashier
In addition to the difference in salary, there are some other key differences worth noting. For example, pharmacist cashier/technician responsibilities are more likely to require skills like "patients," "otc," "cleanliness," and "pharmacy inventory." Meanwhile, a cashier has duties that require skills in areas such as "cash handling," "basic math," "product knowledge," and "food preparation." These differences highlight just how different the day-to-day in each role looks.
Cashiers earn a higher average salary than pharmacist cashiers/technician. But cashiers earn the highest pay in the retail industry, with an average salary of $28,822. Additionally, pharmacist cashiers/technician earn the highest salaries in the health care with average pay of $31,983 annually.Average education levels between the two professions vary. Cashiers tend to reach similar levels of education than pharmacist cashiers/technician. In fact, they're 0.3% less likely to graduate with a Master's Degree and 0.6% less likely to earn a Doctoral Degree.Pharmacist cashier/technician vs. Reprographics technician
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a pharmacist cashier/technician is likely to be skilled in "patients," "customer issues," "otc," and "cleanliness," while a typical reprographics technician is skilled in "reprographics," "stitching," "flyers," and "collating."
Reprographics technicians typically earn similar educational levels compared to pharmacist cashiers/technician. Specifically, they're 0.4% more likely to graduate with a Master's Degree, and 0.6% more likely to earn a Doctoral Degree.Pharmacist cashier/technician vs. Compounding technician
Types of pharmacist cashier/technician
Updated January 8, 2025
