One of the most important hard skills a pharmacist can possess is experience or training in patient care because, as medical professionals, their top priority is the wellbeing of patients. It's also important for pharmacists to have the hard skill of experience in reviewing drug therapy treatment regimens.

When it comes to soft skills, pharmacists should have strong customer service skills above all else. pharmacists need to ensure HIPAA compliance, so a strong ability to maintain patient privacy is also crucial.

Below we've compiled a list of the most important skills for a pharmacist. We ranked the top skills based on the percentage of pharmacist resumes they appeared on. For example, 13.8% of pharmacist resumes contained customer service as a skill. Let's find out what skills a pharmacist actually needs in order to be successful in the workplace.

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15 Essential Pharmacist Skills For Your Resume And Career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service is used on pharmacist resumes:
  • Manage and coordinate daily operations, including sales, customer service, administrative/accounting functions for a retail drug store pharmacy department.
  • Collaborated on preventative care initiatives with Wellness Ambassador including marketing, event planning, customer service and seamless patient care.
  • Recruited to develop an existing IDS program needing regulatory and customer service enhancements to comply with AAHRPP accreditation.
  • Filled prescriptions, extensive compounding being a compounding location, immunizations, counseling, customer service, problem resolution
  • Dispensed medications with emphasis on excellence in customer service and counseling on legend and non- legend medications.

2. Pharmacy Services

Here's how pharmacy services is used on pharmacist resumes:
  • Provide Oncology Pharmacy Services including dispensing, compounding, clinical intervention, drug therapy monitoring, patient counseling and clinical research.
  • Assisted in survey preparations; provided urgent pharmacist coverage in multiple hospital pharmacies contracted with Comprehensive Pharmacy Services throughout Southern California.
  • Developed and instituted a decentralized pharmacy services model targeting pharmacist interventions on the nursing floor with patient education and discharge planning.
  • Established first ever formal clinical pharmacy services with neurosurgery and urology sections of the department of surgery at University Medical Center.
  • Implemented pharmacy services as the responsible pharmacist at Senior Horizons, a freestanding psychiatric hospital affiliated with Paradise Valley Hospital.

3. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how patient care is used on pharmacist resumes:
  • Participated in multidisciplinary committees to improve patient care, develop clinical programs, standardize pediatric medication practices and decrease medication errors.
  • Provide Medication Therapy Management (MTM) utilizing MirixaPro to minimize drug interactions and improve patient compliance and optimum patient care.
  • Assist in quality patient care by providing additional information about medication side effects and administration under guidance of Pharmacist in Charge.
  • Conducted drug reviews and provided pharmacological counseling to nurses and physicians regarding drug interaction, dosage adjustment and patient care management.
  • Educated and trained pharmacy technicians to be competent pharmacy professionals, assume patient care responsibilities and pursue daily business activities.

4. Drug Therapy

Drug therapy is a treatment through the application of drugs. It is a medical process by which the drugs upon interacting with the cells and enzymes of the body, boost the body's healing capacity to cure illnesses.

Here's how drug therapy is used on pharmacist resumes:
  • Conducted medication therapy management, filled prescriptions, compounded medications, counseled patients regarding drug therapy and answered drug information questions.
  • Reviewed existing treatment regimens and identified, prevented and resolved drug therapy problems including inappropriate/ineffective/unsafe therapy and/or issues related to compliance.
  • Educated patients and their families regarding drug information/counseling proper use, storage/disposal and possible side effects of drug therapy.
  • Analyze real and potential drug-related medical problems and implement corrective action to ensure that patients receive optimal drug therapy.
  • Drug use review - Drug therapy monitoring on all patients and in-depth therapeutic monitoring of patients receiving antimicrobial agents.

5. Company Policies

Rules and regulation set by a company that reflect the company's code of conduct are called company policies. These rules apply to people anywhere in the company. The policies may apply inside and outside of the workplace. Company policies are mentioned in an organization's handbook.

Here's how company policies is used on pharmacist resumes:
  • Report prescription incidents immediately and adhere to company policies and procedures relating to prescription incidents and the Quality Improvement Program.
  • Ensured good customer service and managed confidential information as required by company policies, state and federal guidelines.
  • Communicated professionally and effectively with pharmacy technicians and colleagues to ensure consistent execution of company policies.
  • Assured regulatory compliance as well as adhered to all documented company policies and procedures.
  • Recorded and assisted in handling customer complaints/concerns per company policies and procedures.

6. Health Care

Healthcare means an organized service provided to people when they are diagnosed with a medical illness or suffer an injury. Basic health care would ensure to improve the health of the patient. Health care is provided by designated and certified specialists who can be doctors, registered nurses, therapists, etc. The healthcare of the people is the responsibility of the state as they set up hospitals and clinics for the public and arrange certified professionals in them for the health care of the people.

Here's how health care is used on pharmacist resumes:
  • Assisted physicians with identification of appropriate drug regiments, and support educational efforts targeting health care professionals and patients.
  • Serve patients by preparing medications; giving pharmacological information to multidisciplinary health care team; monitoring patient drug therapies.
  • Provide expert guidance and consultation to patients regarding medication information in collaboration with physicians and other health care professionals.
  • Maintained open communication with prescribing physicians and other health care workers concerning medication, disease state and preventative health.
  • Corresponded with other health care professionals to provide complete medication management, including dosing recommendations and therapeutic substitutions.

7. Insurance Companies

Here's how insurance companies is used on pharmacist resumes:
  • Developed extensive network of patients, physicians, pharmaceutical professionals and insurance companies that aided in revenue growth and visibility.
  • Job description/Summary of duties Conduct worker compensation pharmacy Benefit Investigations for a variety of insurance companies.
  • Communicated directly with patients and third party insurance companies for prior-authorization requests and obtaining patient information.
  • Communicate with physicians, patients, and insurance companies regarding approvals and suitability of prescriptions.
  • Call insurance companies to insure correct processing information to bill insurance companies for patients medication.

8. Medication Orders

A medication order is a set of written instructions from a prescribing doctor for the administration of a particular medication to a particular person. A qualified employee, such as a pharmacist, can even be given a prescription order orally by the prescribing physician like a chemist or a nurse.

Here's how medication orders is used on pharmacist resumes:
  • Evaluated physician medication orders and medical records for appropriateness of drug dosage, potential interactions, route of administration and stability.
  • Obtained, interpreted and evaluated all physician medication orders for therapeutic appropriateness, cost effectiveness, accuracy, safety and completeness.
  • Prevented drug-related issues by interpreting and evaluating medication orders and provided information and consultation to medical staff and patients.
  • Prepared medication orders by filling syringes and dispensing from the MedCarousel Stocked new medication deliveries and disposed of expired medications
  • Designed and operated drug monitoring and utilization programs and oversaw production of sterile compounding; processed electronic medication orders.

9. Inventory Levels

Here's how inventory levels is used on pharmacist resumes:
  • Provided inventory management, maintained proper inventory levels, and followed defined ordering practices for warehouse and vendors.
  • Maintained proper inventory levels rotated stock and immediately complied with prescription drug recalls and did monthly unit inspections.
  • Maintained drug inventory levels, including ordering necessary medications and supplies, verifying deliveries against purchase orders.
  • Filled prescriptions, monitored inventory levels, ordered merchandise, and provided customers with superior service.
  • Managed daily inventory levels that included physical counts, minimum inventory requirements and orders for supplies.

10. Pharmd

PharmD means a pharmacy doctor that depicts a professional doctorate required to qualify to become a pharmacist. Any person wishing to practice as a pharmacist in the United States must obtain it.

Here's how pharmd is used on pharmacist resumes:
  • Act as an HIV pharmacy preceptor to Western University of Health Sciences College of Pharmacy PharmD candidates
  • Assisted in the supervision of PharmD candidates from McWhorter School of Pharmacy on rotation.
  • Shadowed Diane Bell (PharmD, Pharmacy Manager).
  • Ray Skiver, PharmD, Staff Pharmacist
  • Program Director: A. Shaun Rowe, PharmD, BCPS

11. IV

Here's how iv is used on pharmacist resumes:
  • Prepared and delivered patient medications, assembled anesthesia trays, observed IV preparation, shadowed clinical pharmacy director
  • Supervised the activities of pharmacy technicians and checked compounded IV medications for accuracy.
  • Investigated IV mixture flow rate and compatibility information for medical professionals.
  • Developed methodology to insure compound dosage record accuracy in IV preparations.
  • Verified accuracy of prescriptions entered and filled by IV pharmacy technicians.

12. Hipaa

HIPAA stands for Health Insurance Portability and Accountability Act. It is a federal law imposed in 1996 by the 104th U.S Congress in 1996. This act was created to implement privacy standards to protect a patient's sensitive information like medical information and other healthcare records from being disclosed without consent. To keep the data safe healthcare organizations must work effectively in three areas of security namely: administrative, physical, and technical.

Here's how hipaa is used on pharmacist resumes:
  • Clear daily productivity criteria, required to follow all applicable government regulation including HIPAA
  • Maintained conformance with HIPAA requirements and directed disposal of expired and hazardous materials.
  • Maintained security and privacy of patient information as per HIPAA regulations.
  • Maintained strict confidentiality in ordinance with HIPAA regulations.
  • Maintain Patient confidentiality according to HIPAA.

13. Pharmaceutical Care

Pharmaceutical Care is a medical process in which a pharmaceutical entity or one or more medical professionals craft and employ a drug treatment specific to a singular patient with the goal of alleviating symptoms or ridding the patient entirely of said symptoms. This is done for various diseases, health issues, and symptoms and is not unique to any one specific branch of the medical field. The ultimate goal, no matter the issue at hand, is to improve upon the quality of life of the patient in question.

Here's how pharmaceutical care is used on pharmacist resumes:
  • Work collaboratively to provide comprehensive pharmaceutical care and drug information to nurses, physicians and patients to ensure optimal therapeutic outcomes.
  • Provide comprehensive pharmaceutical care in a time-efficient manner through filling prescriptions, providing clinical services, and counseling patients.
  • Prepared pharmacy for a scheduled third party audit and delivered pharmaceutical care to patients in an efficient and professional manner
  • Staff pharmacist responsible for managing, coordinating and administering all aspects of quality pharmaceutical care to in and out-patients.
  • Utilized cutting edge technologies and equipment in the provision of pharmaceutical care and delivery of custom compounded prescriptions.

14. Federal Laws

The laws formed and upheld by the federal administrating body of a country are known as federal laws. A federal administrating body or government is formed by a political party after being elected by the general public.

Here's how federal laws is used on pharmacist resumes:
  • Process, prepare and dispatch pharmacy doses in keeping with security and safety standards of State and Federal laws and regulations.
  • Filled, back counts, and perform narcotics inventory under controlled substances management of state and federal laws and regulations.
  • Dispensed the final product for shipping in accordance with customers' DEA 222 form and Federal laws.
  • Maintain perpetual Schedule II narcotic inventory in compliance with DEA, state, and federal laws.
  • Dispensed medications in an accurate and timely manner, adhering to all state and federal laws.

15. Clinical Staff

The clinical staff consists of people who work under a healthcare professional like a physician. Their job is to assist in healthcare professional services but not to report them directly. The clinical staff has direct contact with patients for diagnosis, treatment, and further care.

Here's how clinical staff is used on pharmacist resumes:
  • Collect pertinent clinical information for insurance billing and consult doctor s offices regarding patient treatment therapies.
  • Presented testimony and exhibits to Administrative Law Judges concerning rules, policies and clinical information.
  • Provided patients and customers with clinical information regarding prescriptions and/or over the counter medications.
  • Provide medication information and medication therapy guidelines to providers and clinical staff as required.
  • Reviewed patient clinical information and medication filled by pharmacy technicians prior to dispensing.
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The eight most common skills based on Pharmacist resumes in 2022.

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Real Examples Of Pharmacist Resumes That Use These Skills

List Of Skills To Add To Your Pharmacist Resume

According to recent trends, the most relevant pharmacist Resume Keywords for your resume are:

  • Customer Service
  • Pharmacy Services
  • Patient Care
  • Drug Therapy
  • Company Policies
  • Health Care
  • Insurance Companies
  • Medication Orders
  • Inventory Levels
  • Pharmd
  • IV
  • Hipaa
  • Pharmaceutical Care
  • Federal Laws
  • Clinical Staff
  • Medication USE
  • Physician Orders
  • Medicaid
  • Federal Regulations
  • Order Entry
  • Medication Reconciliation
  • Dispense Medications
  • Prescription Orders
  • Computer System
  • Proper USE
  • Drug-Drug Interactions
  • USP
  • Patient Profiles
  • Bcps
  • Counsel Patients
  • FDA
  • Pyxis
  • Inventory Control
  • ICU
  • TPN
  • Drug Inventory
  • RPH
  • HIV
  • RX
  • High Volume
  • Medical Supplies
  • Blood Pressure
  • Disease Management
  • Pharmacy Inventory
  • Internal Medicine
  • Medical Equipment
  • Hypertension
  • OTC
  • Over-The-Counter Medications

Most Important Pharmacist Skills According To Experts

What type of skills will young Pharmacists need?

Lucinda L. Maine Ph.D.

Executive Vice President and CEO, American Association of Colleges of Pharmacy

Increasingly, the marketplace will be seeking graduates who not only possess a rich body of knowledge about medications and how they work but skills that encompass entrepreneurial and innovation abilities. Clearly, the world is changed by the pandemic, and health care is certainly changing. Telehealth is actually not new to the pharmacy as much of the clinical component of our profession's work can be delivered using digital and telephonic tools. A great example is pharmacists monitoring patients on blood thinners or anticoagulants. There are practices such as Kaiser and the Veterans Administration, where pharmacists follow hundreds of patients taking warfarin, and they are able to develop strong and trusting relationships using technology. Strong communication skills are also essential, especially for pharmacists working in interprofessional teams in hospitals, clinics, physicians' offices, and other practice settings.

What skills stand out on Pharmacist resumes?

Dr. Yen Dang

Associate Professor of Pharmacy Practice, Director of Global Health, University of Maryland Eastern Shore

Past pharmacy experience in the related pharmacy setting definitely helps the candidate to adjust to the job. Additionally, good clinical skills and communication skills help separate candidates from the crowd.

What soft skills should all Pharmacists possess?

Dr. Yen Dang

Associate Professor of Pharmacy Practice, Director of Global Health, University of Maryland Eastern Shore

Teamwork and communication skills are key. Most pharmacists are team members, sometimes even the team leaders, and they need to work well with other pharmacists, technicians, and healthcare professionals to get the job done. Excellent communication skills help avoid confusion and conflict, especially if you communicate to providers to correct medication errors.

What hard/technical skills are most important for Pharmacists?

Dr. Yen Dang

Associate Professor of Pharmacy Practice, Director of Global Health, University of Maryland Eastern Shore

Being detail-oriented is essential as pharmacists have to catch mistakes all the time. Also, multitasking is often needed as there are many distractions in the pharmacy between order entry, phone calls, dispensing, etc.

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Online Courses For Pharmacists

One of the best ways to acquire the skills needed to be a pharmacist is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since pharmacists benefit from having skills like customer service, pharmacy services, and patient care, we found courses that will help you improve these skills.

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Top Drugs 1 - Medications you NEED to Know - Pharmacy
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Dosage Calculations Mastery for Nursing & Pharmacy Students
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Master Dosage Calculations in 5 Hours Without Memorizing Any Formulas and Pass the NCLEX or PTCB Exam...

Drug Commercialization
coursera

The University of California San Diego, Skaggs School of Pharmacy and Pharmaceutical Sciences Drug Commercialization course brings you lectures from both faculty and industry experts. With this course, recorded on campus at UCSD, we seek to share our access to top people in the field who bring an unprecedented range of expertise on drug commercialization. This course will cover pharmacoeconomic, marketing strategy, intellectual property strategy, portfolio management, managed markets and strateg...

Drug Development
coursera

The University of California San Diego, Skaggs School of Pharmacy and Pharmaceutical Sciences Drug Development course brings you lectures from both faculty and industry experts. With this course, recorded on campus at UCSD, we seek to share our access to top people in the field who bring an unprecedented range of expertise on drug development. In this course you will learn the different stages of clinical development as well as the regulatory including but not limited to, an Investigational New...

PrEParing: PrEP for Providers and Patients
coursera

Pre-Exposure Prophylaxis (PrEP) using the antiretroviral medication emtricitibine/tenofovir approved in countries around the world is a highly effective means of reducing transmission of HIV through sexual encounters and needle sharing. This Johns Hopkins University course PrEPares you with essential information, concepts and practical advice regarding PrEP from leaders in the field. A first of its kind learning opportunity, both providers and patients learn from the same experts through content...

Prescription Drug Regulation, Cost, and Access: Current Controversies in Context
edX (Global)

Prescription drugs are among the most common health care interventions and have turnedsome once-fatal diseases into manageable conditions — but they have also been a growing source of controversy. Patients in the US struggle with increasing costs and express concerns about whymany conditions,such as Alzheimer’s disease, remain without adequate therapeutic options. At the center of these debates lies the US Food and Drug Administration (FDA), a federal agency responsible for monitoring the...

Essentials of Palliative Care
coursera

This course starts you on your journey of integrating primary palliative care into your daily lives. You will learn what palliative care is, how to communicate with patients, show empathy, and practice difficult conversations. You will learn how to screen for distress and provide psychosocial support. You will learn about goals of care and advance care planning and how to improve your success with having these conversations with patients. Finally, you will explore important cultural consideratio...

Drug Discovery
coursera

The University of California San Diego, Skaggs School of Pharmacy and Pharmaceutical Sciences Drug Discovery course brings you lectures from both faculty and industry experts. With this course, recorded on campus at UCSD, we seek to share our access to top people in the field who bring an unprecedented range of expertise on drug discovery. In this course you will learn the drug discovery process up to the filing of an Initial New Drug Application or IND. Each week you will learn the steps that a...

Applying Health Coaching in Patient Care
edX (Global)

For health practitioners, having knowledge of treatment protocols is not enough. They must be able to inspire behavior change in their patients. In order for the treatment to be effective patients must be empowered to implement therapeutic approaches in their lives. In this course, you will learn about health coaching, which is an effective method for helping patients change their behaviors. Health coaching uses a blend of evidence-based strategies, interventions and communication to actively...

Transitions in Care from Survivorship to Hospice
coursera

This course should be taken after the Symptom Management course and continues building your primary palliative care skills - communication, psychosocial support, goals of care, and symptom management. You will explore transitions in care such as survivorship and hospice. You will learn how to create a survivorship care plan and how to best support a patient. The course also covers spiritual care and will teach you how to screen for spiritual distress. Finally, you will learn the requirements for...

Prehospital care of acute stroke and patient selection for endovascular treatment using the RACE scale
coursera

Acute stroke is a time-dependent medical emergency. In acute ischemic stroke, the first objective is to restore brain flow using sistemic thrombolytic treatment and, in patients with large vessel occlusion, by endovascular treatment. In hemorrhagic stroke there are also specific treatments that can improve the clinical outcome. The sooner the initiation of all these therapies the higher the clinical benefit. Thus, the organization of Stroke Code systems coordinated between emergency medical syst...

Fundamentals of originator and biosimilar biologics: for patients and caregivers
edX (Global)

- This course aims to provide knowledge and skills for patients on the topic of biosimilars, a class of biologic drugs or medical therapies that are highly similar to an existing originator medication that is off patent. - Biosimilars present a rapidly growing area in pharmaceutical development, treatment options, and patient care that require an evidence-informed implementation approach. - As awareness and use of biosimilars increases globally, this course will provide information and guidance...

Transgender Medicine for General Medical Providers
coursera

The course is a comprehensive set of didactic lectures surveying fundamentals of transgender medical and surgical treatment. The material is meant to provide the student with core knowledge that is essential for current primary care providers caring for transgender patients. There are 10 modules led by the expert clinical faculty from the pioneering Center for Transgender Medicine and Surgery, located within the Mount Sinai Health System and the Icahn School of Medicine at Mount Sinai in New Yor...

Health After Cancer: Cancer Survivorship for Primary Care
coursera

This course presents basic principles of cancer survivorship to primary-care physicians. Developed by a team of experts in caring for cancer survivors, and narrated by a primary-care physician, this course provides practical tips and tools that can be easily integrated into medical practice. You will learn about the complex physical and psychosocial needs and concerns of the growing number of cancer survivors, along with the key role that primary care physicians have in guiding these patients ba...

Partnering with the Public and Patients in Medical Research
edX (Global)

There are many benefits to partnering with patients in medical research. Yet despite much to be gained, patients and researchers often fail to meaningfully partner to advance medical science. How might we create trusting relationships between patients and researchers? What models might exist to enable inclusivity and respect of all relevant stakeholders in the medical research enterprise? These are just some of the topics we will cover in this Stanford Online course. Patients can move past the...

Symptom Management in Palliative Care
coursera

This course should be taken after the Essentials of Palliative Care course and continues building your primary palliative care skills - communication, psychosocial support and goals of care. You will learn how to screen, assess, and manage both physical and psychological symptoms. You will explore common symptoms such as pain, nausea, fatigue, and distress and learn specific treatments. You will continue to follow Sarah and Tim's experience and learn cultural competencies critical for optimal sy...

Supporting Families and Caregivers
coursera

This course takes a deep dive into the challenges families and friends of a patient with serious illness face and how you can care for and support them as a provider, social worker or family friend. Supporting Families and Caregivers especially focuses on the children of a patient with serious illness and their caregiver, and teaches you the best way to empower them to get the support they need. By the end of this course, you will be able to provide critical avenues of support for the people who...

Medical Emergencies: CPR, Toxicology, and Wilderness
coursera

In this course, you will develop the knowledge and skills to assess and stabilize certain types of patients for transport. By the end of this course, you will be able to: (1) Identify the signs and symptoms associated with a patient in shock, to describe the major categories of shock, to assess a patient with signs of shock and formulate a plan for treatment to stabilize the patient for transport, (2) Identify a patient in cardiac arrest and to describe the components of high performance CPR inc...

Voice Disorders: What Patients and Professionals Need to Know
coursera

Welcome to Voice Disorders: What Patients and Professionals Need to Know Knowledge regarding vocal production physiology and management options for voice disorders have experienced rapid growth over the past 40 years. This growth has resulted in a knowledge gap amongst patients and practitioners. Entirely new subspecialties of laryngology under otolaryngology and vocology under speech-language pathology have developed in response to this gap. This MOOC (Massive Open Online Course) is designed to...

Design in Healthcare: Using Patient Journey Mapping
edX (Global)

In this course you will learn about the different experiences patients go through in a medical context. The patient journey explores the interaction between the patient and the healthcare providers in all stages of the disease; coping with treatment and dealing with expectations, and interaction with and between different stakeholders. This course will give designers and specialists in healthcare the knowledge, insights and tools to be able to analyze and improve patient experience. You will...

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Most Common Skills For Pharmacists

RankPharmacist SkillPercentage
1Customer Service13.8%
2Pharmacy Services9.9%
3Patient Care8.8%
4Drug Therapy7.6%
5Company Policies7%
6Health Care6.8%
7Insurance Companies5.4%
8Medication Orders3.9%
9Inventory Levels3.7%
10Pharmd3.5%
11IV3.4%
12Hipaa2.3%
13Pharmaceutical Care2.3%
14Federal Laws2.2%
15Clinical Staff2.1%
16Medication USE2.1%
17Physician Orders1.2%
18Medicaid1%
19Federal Regulations1%
20Order Entry1%
21Medication Reconciliation0.9%
22Dispense Medications0.9%
23Prescription Orders0.8%
24Computer System0.8%
25Proper USE0.7%
26Drug-Drug Interactions0.6%
27USP0.5%
28Patient Profiles0.5%
29Bcps0.5%
30Counsel Patients0.5%
31FDA0.5%
32Pyxis0.4%
33Inventory Control0.4%
34ICU0.3%
35TPN0.3%
36Drug Inventory0.2%
37RPH0.2%
38HIV0.2%
39RX0.2%
40High Volume0.2%
41Medical Supplies0.2%
42Blood Pressure0.2%
43Disease Management0.1%
44Pharmacy Inventory0.1%
45Internal Medicine0.1%
46Medical Equipment0.1%
47Hypertension0.1%
48OTC0.1%
49Over-The-Counter Medications0.1%

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