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Top Pharmacist Manager Skills

Below we've compiled a list of the most important skills for a pharmacist manager. We ranked the top skills based on the percentage of pharmacist manager resumes they appeared on. For example, 26.0% of pharmacist manager resumes contained customer service as a skill. Let's find out what skills a pharmacist manager actually needs in order to be successful in the workplace.

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The six most common skills found on Pharmacist Manager resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how Customer Service is used in Pharmacist Manager jobs:
  • Job details: Managing inventory/audits/staff/scheduling/hiring/training/ordering/verifying Rx/providing excellent customer service and clinical expertise.
  • Fostered, nurtured and maintained excellent patient relationships, delivered outstanding customer service, and appreciated for strong problem solving abilities.
  • Managed inventory control Hired, trained, and supervised pharmacy staff, with focus on customer service Responsible for achieving financial objectives
  • Established a record of effective management of pharmacy operations for this busy retail sales and customer service-based operation.
  • Provided quality customer service by counseling patients on prescriptions and over-the-counter medications and educating patients on disease states.
  • Managed merchandising and advertising campaigns, administered budgets, provided exceptional customer service, and educated clients.
  • Encouraged teamwork to facilitate a more productive work environment and to provide effective customer service.
  • Provide superior customer service to develop a positive community relationship and further grow the business.
  • Scheduled all pharmacy staffing needs while consistently achieving budgetary goals and maximizing customer service.
  • Provided superior customer services and counseled patient on their medication and OTC recommendations.
  • Managed pharmacy resources, including customer service, problem resolution and regulation compliance.
  • Delivered excellent record for personalized customer service, retention, and high integrity.
  • Maintain excellent time management while consistently motivating staff to increase customer service levels.
  • Supervised ancillary staff and technicians resulting in optimal patient care and customer service.
  • Provided accurate and efficient prescription filling, customer service and patient counseling.
  • Delivered exceptional customer service resulting in strong customer retention and referral rates.
  • Ensured all pharmacy personnel are properly trained and provide exceptional customer service.
  • Collaborated with inside sales representative to ensure patients receive excellent customer service.
  • Enhanced company image by promoting a professional atmosphere and excellent customer service.
  • Provided outstanding customer service while ensuring regulatory compliance and maintaining patient confidentiality.

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2. Patient Care

high Demand

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how Patient Care is used in Pharmacist Manager jobs:
  • Developed comprehensive patient care plans, participated in daily multidisciplinary rounds, and conducted weekly case studies for medically complex patients.
  • Maintained safe practice and high-quality of patient care in high-demand high-volume pharmacy, providing diligent management of staff and pharmacy operations.
  • Developed and implemented systems and processes for most efficient and safe pharmacy practice while delivering exceptional patient care.
  • Identify patients eligible for Medication Therapy Management services and provide these services through direct patient care.
  • Communicate with other health professionals regarding patient care and options for providing compounded medications/delivery methods.
  • Oversee and maintain daily pharmaceutical operations to enhance and support a high quality patient care environment
  • Collaborated with other departments and upper management on all system-wide patient care and business decisions.
  • Received numerous commendations from supervisors and patients for providing high quality and compassionate patient care.
  • Provide patient care though accurately filling prescriptions, counseling, and delivery of immunizations.
  • Provide comprehensive patient care to customers and ensure confidentiality of all information and documentation.
  • Provide patient care pharmaceutical services, and medication therapy management and clinical services.
  • Performed customary full-time pharmacist duties providing individualized patient care and excellent customer service.
  • Utilized outpatient and inpatient computerized systems to enter and access patient care information.
  • Collaborate and consult with physicians and insurance providers to coordinate optimal patient care.
  • Implemented medication therapy management and other specialty programs that involved patient care.
  • Provide prescribed medications and other pharmaceuticals as needed for adequate patient care.
  • Ensured quality patient care and professional relations with customers and personal.
  • Provided patient care information and consultation to other nuclear pharmacy professionals.
  • Managed all pharmacy operations including personnel, inventory and patient care.
  • Coordinated all clinical pharmacy patient care and distributive pharmacy production services.

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3. Federal Laws

high Demand

The laws formed and upheld by the federal administrating body of a country are known as federal laws. A federal administrating body or government is formed by a political party after being elected by the general public.

Here's how Federal Laws is used in Pharmacist Manager jobs:
  • Maintained inventory levels of legend and controlled substances and maintained documentation as required by state and federal laws
  • Enforced strict adherence to State and Federal laws, Medicare/Medicaid requirements and company policies.
  • Comply with all state/federal laws/regulations regarding the dispensing of controlled medications to LTC/ALF facilities.
  • Maintained local, state and federal laws regulatory compliance and insurance billing requirements.
  • Managed all pharmacy operations within state and federal laws and regulations.
  • Worked at several stores throughout the Phoenix area to help implement best practices and ensure compliance with state and federal laws.
  • Ensured compliance with all local, state and federal laws, and maintained required records for specific drugs and controlled substances.
  • Oversee warehouse operations and inventory control and maintain pharmacy in compliance with state and federal laws and regulations.
  • Performed all duties in a competent and safe manner consistent with corporate policies and state and federal laws.
  • Confirmed compliance with state and federal laws and regulations by conducting thorough, accurate and timely inventory reviews.
  • Ensured compliance of all state/federal laws, company policies, best practices, and superior customer service.
  • Assisted in Monthly Loss Prevention and Quarterly Pharmacy audits while being compliant with State and Federal Laws.
  • Perform medication dispensing duties in compliance with state and federal laws and third party regulations.
  • Conduct internal pharmacy audits in order to comply with state & federal laws and regulations.
  • Ensured that the store operated in accordance with all local, state and federal laws.
  • Insure compliance with all company procedures including state and federal laws, rules, and regulations
  • Comply with local, state, and federal laws, regulations, and policies.
  • Ensured all prescriptions were filled in accordance with the current state and federal laws.
  • Ordered, maintained, and logged all CII medications following state and federal laws.
  • Provided supervision for pharmacy techs and ensured compliance with all state and federal laws.

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4. Inventory Levels

high Demand

Here's how Inventory Levels is used in Pharmacist Manager jobs:
  • Monitored key revenue management indicators and expenditures, asset equipment utilization and inventory levels to ensure maximum profit margins.
  • Managed inventory levels ensuring adequate days of supply; monitored and reported service performance indicators in all areas.
  • Managed staffing requirements for all pharmacy technicians and scheduling, controlling inventory levels through purchasing and return programs.
  • Control drug inventory levels and order management by completing outdated, damaged and recalled medication.
  • Maintained drug inventory levels ordering necessary medications and supplies and verifying deliveries against purchase orders.
  • Monitor and maintain inventory levels while arranging for return of outdated or recalled medications.
  • Maintained inventory levels by following defined ordering practices for warehouse and approved vendors.
  • Ordered and maintained inventory levels to ensure medication availability to meet prescription demand.
  • Monitored inventory levels of prescription medications to ensure timely delivery to patients.
  • Maintained proper inventory levels to ensure customer satisfaction and increase overall sales levels
  • Managed inventory of legend/controlled substances to ensure proper use and inventory levels.
  • Decreased unnecessary inventory substantially to improve profitability and maintained proper inventory levels.
  • Monitor pharmacy inventory levels to ensure compliance and achieve inventory goals.
  • Filed prescriptions appropriately and maintained inventory levels using drug usage reports.
  • Maintained drug inventory levels consistent with customer/patient needs and budget restrictions.
  • Managed critical inventory levels through partnership with experienced pharmaceutical representatives.
  • Ordered product to minimize out-of-stocks and maintained designated inventory levels.
  • Managed inventory levels by maintaining appropriate supply and preventing loss.
  • Maintained proper inventory levels and accurate records of merchandise.
  • Maintain proper inventory levels in challenging and complex scenarios.

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5. Company Policies

high Demand

Rules and regulation set by a company that reflect the company's code of conduct are called company policies. These rules apply to people anywhere in the company. The policies may apply inside and outside of the workplace. Company policies are mentioned in an organization's handbook.

Here's how Company Policies is used in Pharmacist Manager jobs:
  • Ensured the proper compounding, dispensing, review and verification of prescribed medications within regulatory guidelines, company policies and procedures.
  • Report prescription errors immediately and adhere to company policies and procedure relating to prescription incidents and the Quality Improvement Program.
  • Guarantee compliance with company policies and procedures regarding quality assurance, dispensing incidents, notification and reports.
  • Comply with state regulations and company policies and complete administrative duties as assigned by company management.
  • Trained pharmacy personal in issues related to new company policies and new technology implementation.
  • Fill and verify prescriptions following company policies and state and federal regulations.
  • Enforced company policies and regulatory standards to ensure patient safety and knowledge.
  • Maintained operations accordingly with company policies, state and federal regulations.
  • Ensured departmental compliance with pharmacy regulations and company policies.
  • Communicated with staff current pharmacy performance metrics, changes in company policies and procedures as well as pertinent drug information.
  • Oversee staff pharmacist and other staff to comply with all company policies and procedures, and New York State laws.
  • Process prescriptions accurately or supervise others in the process in accordance with current laws, ethics and company policies.
  • Verified that the pharmacy was in compliance with all state and federal regulations, statutes and company policies.
  • Ensured pharmacy employees compliance of all federal and state laws and company policies with thorough orientation and training.
  • Ensured compliance with company policies, procedures, and programs in implementing operational and professional standards.
  • Ensured consistent application of company policies, procedures, and standard practice, improving associate performance.
  • Performed corporate annual audits of pharmacies to assure compliance with all legal issues and company policies.
  • Promoted new company policies and programs by training and motivating employees to participate in the initiatives.
  • Train Pharmacists and team members on new laws and company policies, procedures and programs.
  • Adhered to company policies by teaching staff how to interpret patient information and medication profiles.

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6. Pharmacy Services

high Demand

Here's how Pharmacy Services is used in Pharmacist Manager jobs:
  • Participate in programs to provide community pharmacy services including health screenings, immunizations, diabetes management and medication therapy management.
  • Closed Pharmacy/ Start-up Business providing unit dose medications and Pharmacy Services to Assisted Living Facilities and Skilled Nursing Facilities.
  • Provided pharmacy services through difficult circumstances including aftermath of hurricanes Andrew and Wilma including roof damage and flooding.
  • Provide professional support and advice to Staff Pharmacists and Clinicians that require alternative medications and other pharmacy services.
  • Displayed patient-oriented & comprehensive clinical pharmacy services & pharmaceutical care, which included immunizations & blood pressure monitoring.
  • Prepared monthly schedules for pharmacy personnel and revised as needed to ensure adequate coverage was maintained.
  • Conducted business to business networking to provide information on pharmacy services and obtain new customers.
  • Provided continual on-call pharmacy coverage - Coordinated pharmacy services with reimbursement manager and nurse manager.
  • Supervised pharmacy personnel in dispensing operations* Assisted in college recruitment, interviewing and staff selection
  • Provide clinical pharmacy services (compounding and distribution) Performed medication histories and interviews.
  • Restructured pharmacy personnel and delivery system to maximize productivity and efficiency of facility deliveries.
  • Create internal protocols using current medical literature, allowing for up-to-date quality pharmacy services.
  • Scheduled pharmacy personnel for shifts, supervised staff, administered vaccinations and compounded treatments.
  • Provided medications and comprehensive pharmacy services to thirteen long-term care facilities in Illinois.
  • Collaborate with pharmacy leadership throughout the district to ensure continuity of pharmacy services.
  • Focused on retail business and developing pharmacy services with Assisted Living Facilities.
  • Served as supervisor over pharmacy personnel and managed daily duties of pharmacy.
  • Managed pharmacy personnel and fulfilled payroll responsibilities during manager's paternity leave.
  • Promoted pharmacy services to the community including seasonal immunizations and epidemic risks.
  • Propose, develop and implement efficient innovations to improve retail pharmacy services.

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7. DEA

high Demand

Here's how DEA is used in Pharmacist Manager jobs:
  • Maintained pharmacy certifications and registrations with Texas State Board of Pharmacy, DEA, DPS, NPI, and NCPDP.
  • Verified the physician DEA numbers and the ID of customers in addition to participating in the NJ prescription monitoring program.
  • Meet all regulatory policies of AZBOP, DEA, and Health Insurance Portability and Accountability Act, (HIPPA).
  • Experienced and diligent in spotting fraudulent prescriptions, worked with law enforcement and DEA officers to apprehend several suspects.
  • Created comprehensive policy and procedure manual in accordance with Board of Pharmacy, DEA, HRSA and OPA.
  • Assisted the PDM on district inventories, tour sheets, DEA audits, insurance audits and customer complaints.
  • Use professional judgment and order appropriate class II medications by utilizing DEA 222 form.
  • Present for physical/control inventories, DEA audits, State Board audits and insurance audits.
  • Monitor and maintain compliance with all federal/state and DEA laws for control medication.
  • Maintained and retained proper documentation for all scheduled drugs per DEA regulations.
  • Satisfied regulations for DEA while maintaining control of scheduled substances in stock.
  • Maintained up to date records of DEA regulations/inspections/laws, controlled substances.
  • Order schedule 2 drugs from wholesaler on DEA form 222..
  • Enrolled pharmacy with DEA & North Carolina Board of Pharmacy.
  • Dispensed controlled substances according to state and federal DEA regulations.
  • Maintain all DEA requirements for pharmacy operation.
  • Executed DEA forms 41 and 106 as needed.
  • Compose all clinical communication for CPS o Electronic blasts eBlast alerting clients of shortages, recalls, DEA updates, etc.
  • Maintained current knowledge of DEA and state board of pharmacy standards, implementing all changes and managing transitions.
  • Demonstrated ability to Dispense and Proper Monitoring of Control DEA Drugs, Record Keeping,and Maintenance.

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8. Diabetes

high Demand

Diabetes refers to a disease of uncontrolled sugar levels in the body.

Here's how Diabetes is used in Pharmacist Manager jobs:
  • Developed and implemented services for the community such as: immunization program, diabetes self-management education courses and emergency contraception.
  • Achieved certification/training in Immunization, CPR, Diabetes Education, Medicare guidelines and Medication Therapy Management.
  • Organize diabetes education days with Pharmaceutical Representatives to assist customers in managing their disease.
  • Participated in community health fairs, including diabetes clinics at assisted living facilities.
  • Provided one-on-one self-management skills education sessions and group classes for patients with diabetes.
  • Named the District Diabetes Representative responsible for staff communication and training.
  • Hosted community screening events including hypertension and diabetes screening.
  • Provided personal blood pressure monitoring and diabetes disease management.
  • Developed and implemented Diabetes Self Management Program.
  • Worked an inner city store filling over 1700 prescriptions per week, to include a diabetes clinic and home delivery service.
  • Presented topics involving diabetes, hypertension, flu shots and other health care related topics on various radio stations throughout Chicago.
  • Educate patients on self-management skills such as diabetes blood glucose monitoring, insulin self-injection technique, usage of meters and pumps.
  • Led diabetes and nutrition workshops to increase patient's knowledge, which led to better compliance and even weight loss.
  • Provided specialized services to help patients manage conditions such as diabetes, HIV, cholesterol, and high blood pressure.
  • Offer health promotion or prevention activities, such as training people to use blood pressure devices or diabetes monitors.
  • Assisted patients in education of use of their diabetes supplies such as blood glucose monitors and insulin pumps.
  • Trained Howard University Pharmacy students to use BMI and osteoporosis ultrasound screening equipment for use in DC Diabetes Expo
  • Help patients manage conditions such as diabetes, high blood pressure, asthma, and other conditions.
  • Attended special training workshops in pharmacy management and counseling patients with diabetes, asthma, and hypertension.
  • Provided monthly classes which included an overall view of Diabetes, medication therapy, exercise and nutrition.

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What type of skills will young graduates need when they enter the workforce in the coming years?

Dr. Jolene Bostwick

Assistant Dean for Co-Curriculum and Professional Development & Clinical Professor, University of Michigan College of Pharmacy

I feel our graduates are currently well-prepared to enter the workforce regardless of the practice setting they decide to pursue. In the context of Covid, I don't think much has changed here. Some examples include:
- Continued focus on interdisciplinary collaboration
- Advocacy and leadership
- Verbal and non-verbal communication skills and other "soft skills" for interacting with patients and other healthcare professionals, as always
- Critical thinking and problem solving
- Practicing evidence-based medicine
- Engaging with vulnerable patient populations to optimize care, including patients with mental health conditions (e.g., depression, anxiety, substance use disorders) and other underserved or marginalized populations
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9. Drug Therapy

high Demand

Drug therapy is a treatment through the application of drugs. It is a medical process by which the drugs upon interacting with the cells and enzymes of the body, boost the body's healing capacity to cure illnesses.

Here's how Drug Therapy is used in Pharmacist Manager jobs:
  • Monitored drug therapy plans to evaluate appropriateness of use, dosage, and regimen and eliminate therapy duplication and drug interactions.
  • Manage pharmacy daily operation including drug distribution, quality assurance, clinical operation, patient counseling and drug therapy management.
  • Educated patients and relatives regarding drug information/counseling proper use, storage/disposal and possible side effects of drug therapy.
  • Participate in disease state management optimizing and monitoring drug therapy in collaboration with physicians and other health professionals.
  • Build strong customer relations by providing expert patient counseling, drug therapy management, and over-the-counter product recommendations.
  • Achieved five-star pharmacy rating through successful implementation of Outcomes MTM Therapy Program to manage drug therapy and adherence.
  • Provided drug information and analyzed patient profiles to deliver patient education and determine appropriateness of drug therapy.
  • Ensured patient safety and comprehension of drug therapy through timely counseling and individualized review of medication regimen.
  • Provide Medication Therapy Management and daily adherence calls to ensure optimized drug therapy and improved therapeutic outcomes.
  • Maintained patient medication records, monitored drug therapy, provided patient counseling, and accurately filled prescriptions.
  • Monitored drug therapy by accurately and proficiently entering drug orders into the patient's computer profile.
  • Perform consultations and drug therapy interventions for Medicaid patients and submit online billing for claim reimbursement.
  • Promoted, through criteria-based protocols, clinically rational drug therapy and sound pharmaceutical care.
  • Communicated with physicians and other medical personnel to achieve optimal drug therapy and cost-savings.
  • Reviewed and interpreted prescriptions to ensure patients were receiving accurate drug therapy.
  • Developed and maintained patient centered consultation to improve overall drug therapy management.
  • Drug information consultation: Researched and answered drug information questions for patients.
  • Ordered and evaluated laboratory test necessary to evaluate drug therapy effects.
  • Provided drug information related to appropriate and cost-effective drug therapy.
  • Managed appropriate drug therapy in accordance with federal and state regulations

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10. Insurance Companies

high Demand

Here's how Insurance Companies is used in Pharmacist Manager jobs:
  • Communicate with insurance companies to process claims, dispute and resolve rejections, resolve prior authorizations and verify eligibility.
  • Implemented process for resolving insurance claim rejections with third party insurance companies and generated weekly pharmacy business reports.
  • Communicated effectively with physicians, nurses, insurance companies, and managed care organizations to optimize patient outcomes.
  • Work collaboratively with physicians and nurses as well as communicating with insurance companies and managed care organizations.
  • Monitored drugs therapy, Verified prescriptions for accuracy, contacted physicians and insurance companies when appropriate.
  • Participated in Sales to cultivate relationships with physicians, hospitals and insurance companies.
  • Contacted insurance companies for prescription over-rides, prior authorization and drug utilization reviews.
  • Resolve drug utilization reviews via collaboration with physician offices and insurance companies.
  • Review and process coverage determination and prior authorizations with insurance companies.
  • Communicated with insurance companies to manage prior-authorization and resolved insurance issues.
  • Interact with managed care organization and insurance companies concerning billing/reimbursement issues.
  • Collaborated with insurance companies to become a participating pharmacy provider.
  • Resolved problematic insurance claims through various insurance companies.
  • Contacted insurance companies to resolve billing issues
  • Performed duties of a staff pharmacist: Dispensing, Counseling, Monitoring and communication with insurance companies and health care providers.
  • Acted as a liaison between patients and their insurance companies to provide prescription benefits in a rapidly changing health environment.
  • Worked closely with different customers such as physicians, case managers, insurance companies and hospitals in providing quality care.
  • Served as point of contact for regulatory, legal, third party insurance companies, and audit situations.
  • Acted as Pharmacist-In-Charge for regulatory, legal, third party insurance companies, and audits.
  • Revised the reimbursement from the insurance companies and kept it in files up to date.

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11. Ensure Compliance

high Demand

Ensure compliance means that all the standards that have been set are being maintained. Making sure that all the policies are being followed also assists in ensuring compliance.

Here's how Ensure Compliance is used in Pharmacist Manager jobs:
  • Implement audit control procedures to ensure compliance with company and regulatory requirements.
  • Provide input on hiring, evaluating, and training of pharmacy associates to ensure compliance with all federal and state regulations.
  • Manage staff pharmacist and technicians to ensure compliance with federal and state laws, rules and regulations.
  • Aided in the implementation of processes in the pharmacy to ensure compliance with the new USP-797 standards.
  • Oversee and organize the pharmacy inventories, documentation, and records to ensure compliance and confidentiality.
  • Performed necessary audits to ensure compliance with operating, cash control, and patient safety policies.
  • Educated pharmacy staff on Fraud Waste and Abuse to ensure compliance with CMS regulations.
  • Maintained inventory controls; ensure compliance with federal, state, and local regulations.
  • Perform quarterly nursing unit inspections to ensure compliance to CDPH, CMS and TJC.
  • Maintain and supervise all controlled substances and ensure compliance with all applicable laws/regulations.
  • Manage and schedule staff and ensure compliance with state and federal guidelines.
  • Developed policies to ensure compliance with all federal and state mandates.
  • Supervised operations of the pharmacy to ensure compliance with all licensing.
  • Increased internal controls to ensure compliance with laws and regulations.
  • Maintain compliance with drug laws, legal and privacy requirements.
  • Maintain compliance with all state and federal pharmacy operating guidelines.
  • Manage pharmacy business; ensure compliance with rules and regulations.
  • Monitored daily activities to ensure compliance with USP 797.
  • Perform quarterly nursing unit inspections to ensure compliance to CDPH, CMS and TJC.Work closely with nursing managers and Medical Director.
  • Maintain tight inventory control Ensure compliance with policies and procedures

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12. Pharmacy Inventory

high Demand

Here's how Pharmacy Inventory is used in Pharmacist Manager jobs:
  • Manage pharmacy inventory and maintain supplier relationships; collaborate with pharmacies throughout the organization to obtain needed drugs.
  • Coordinated with pharmaceutical suppliers to maintain pharmacy inventory, tracked drugs and supplies, and purchased pharmaceuticals.
  • Assisted in pharmacy inventory management, operated point-of-sale cash register, and provided quality customer service.
  • Controlled pharmacy inventory through proper medication ordering, returning expired medications and overstock returns.
  • Maintained pharmacy staffing levels, managed pharmacy inventory, and oversaw daily operations.
  • Increased efficiency by reorganizing pharmacy inventory to improve access to fast moving products.
  • Ordered all pharmacy inventory/supplies, managed budgets, and procured delivery vehicles.
  • Managed pharmacy inventory, budget and training pharmacy technicians and pharmacy interns.
  • Manage pharmacy inventory to meet patient expectations and company financial objectives.
  • Oversee restocking and organization of pharmacy inventory - including controlled substances.
  • Manage pharmacy inventory to maximize efficiency and reduce overhead costs.
  • Maintain and manage pharmacy inventory - including ordering and inventories.
  • Manage pharmacy inventory to ensure adequate supply of prescription drugs.
  • Managed pharmacy inventory to reduce waste and eliminate back orders.
  • Monitored, maintained and streamlined a high dollar pharmacy inventory.
  • Maintained the pharmacy inventory and reordered stock as necessary.
  • Assisted pharmacist with filling prescriptions and tracking pharmacy inventory.
  • Manage pharmacy inventory purchases including warehouse vendors and narcotics.
  • Controlled pharmacy inventory including monitoring and ordering medications.
  • Controlled and monitored pharmacy inventory to company goals.

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13. Prescription Orders

high Demand

Here's how Prescription Orders is used in Pharmacist Manager jobs:
  • Clarify prescription orders, request refills and prior authorizations, manage therapeutic medication outcomes and resolve Third Party rejections.
  • Spearheaded and administered processing and dispensing of prescription orders for high-volume pharmacy averaging more than 500 prescriptions daily.
  • Received and recorded prescription orders on computers * Assisted patients with procedural information * Prepared and Bottled medications
  • Ensured accuracy of product/prescription dispensing process, and determine appropriateness of prescription orders.
  • Reviewed and screened prescription orders for appropriate therapeutic use and potential interactions.
  • Received telephone prescription orders from doctors and nurses and made clinical recommendations.
  • Reviewed final prescription orders for appropriateness, accuracy and safety of drugs.
  • Performed day-to-day operations of the pharmacy including filling and dispensing prescription orders.
  • Communicated with medical staff on appropriateness of prescription orders.
  • Entered prescription orders and filled medications.
  • Fill prescription orders and perform immunizations.
  • Checked prescription orders for accuracy.
  • Managed pharmacy by controlling audits, inventory control, fulfilling prescription orders, and forming a relationship with my customers.
  • Dispense and compound prescriptions while maintaining accurate patient records plus interaction with third party providers for billing and reimbursement matters.
  • Entered prescription orders, filled and dispensed medications as well as counseled patients on drug usage and interactions.
  • Interpret and prepare prescription orders, as well as oversee and approve any prescription work by Pharmacy Technicians.
  • Prepared prescription orders, delivered oral presentation of drug products, participated in no-cost health screenings outreach program.
  • Dispense and compound prescriptions, provide immunizations, health testing, patient consultations, and Medication Therapy Management.
  • Ensured that all prescription orders were fulfilled with the highest degree of accuracy and respect for client schedules.
  • Received prescription orders via telephone, facsimile, internet (e-mail) or hand delivered by client.

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14. Clinical Staff

high Demand

The clinical staff consists of people who work under a healthcare professional like a physician. Their job is to assist in healthcare professional services but not to report them directly. The clinical staff has direct contact with patients for diagnosis, treatment, and further care.

Here's how Clinical Staff is used in Pharmacist Manager jobs:
  • Managed and coached Operation coordinators and clinical staff pharmacists.
  • Provide training & updated clinical information to staff as needed.
  • Provided clinical information to the medical staff and their Patients.
  • Conducted in service training to clinical staff on new medications.
  • Conduct training programs for the technical and clinical staff.
  • Liaised between management, clinical staff and community.
  • Counseled clients regarding possible drug interactions, dosage and storage of medication Provided drug information and therapy guidelines to clinical staff.
  • Consult with physicians and other clinical staff regarding recommendations for medication therapy orders to ensure safe and effective care.
  • Provide pertinent clinical information to prescribers and patients.
  • Provided clinical information to nurses and prescribers.
  • Implemented policy and procedures to ensure ISO Class 5 for Clean Room Developed Aseptic technique review and validation for all clinical staff

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15. CVS

average Demand

Here's how CVS is used in Pharmacist Manager jobs:
  • Ensured that all control drug policies and procedures as required by State, Federal, and CVS guidelines were followed.
  • Relocated to the Jersey shore area where I accepted a Pharmacist- in- Charge position with CVS at their Whiting store.
  • Represented my region in Louisiana as a member of the CVS disaster team in the wake of hurricane Katrina.
  • Stayed current with frequent upgrades to CVS systems, improving efficiency, without compromising on service and quality.
  • Conducted job interviews, hired and trained new employees and enabled staff to provide CVS quality customer service.
  • Developed White Glove program to obtain prescriptions for existing patients who fall outside of normal CVS business model.
  • Promoted from Staff Pharmacist to Pharmacy Manager in 2005 after only one year with CVS.
  • Market Trainer - Train new CVS pharmacists, graduate interns, technicians, and clerks.
  • Stay educated on the various computer systems that CVS used over the many years employed.
  • Organized and scheduled pharmacist working hours for entire district comprised of fifteen CVS locations.
  • Lobbied on Capitol Hill in Washington, D.C. regarding pharmacy practice and CVS initiatives.
  • Created a responsible and professional team, capable of driving CVS mission and vision.
  • Lead a CVS designated challenged store within a year to a CVS designated excellent store
  • Career Note: Served in earlier position as Pharmacy Manager with CVS PHARMACY.
  • Supervised and facilitated the conversion of a Target Pharmacy to a CVS Pharmacy.
  • Managed CVS in Piedmont then transferred to Jacksonville for higher volume store.
  • Received District Paragon Aware at National CVS Conference for outstanding performance.
  • Serve as preceptor for PBAU students and CVS interns.
  • Employed as a Pharmacy Manager for CVS Pharmacy.
  • Coordinate CVS Pharmacy resets & new store set-up.

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16. Inventory Control

average Demand

Here's how Inventory Control is used in Pharmacist Manager jobs:
  • Managed pharmacy distribution system, pharmacy information systems, and automation and procurement; oversaw inventory control of pharmaceuticals and supplies.
  • Developed and supervised a separate narcotic department which involved inventory control, dispensing narcotics, and organizing all documentation regarding narcotics.
  • Supported essential functions for independent pharmacy, including customer service, staff management, inventory control, and prescription fulfillment.
  • Aided Pharmacy District Manager with inventory control at other company pharmacy locations, assisted with pharmacy setup of new locations
  • Manage the pharmacy distribution system, pharmacy information systems, and automation/procurement/inventory control management of all pharmaceuticals and supplies.
  • Oversee over all pharmacy operation including purchase, inventory control, employee training, and state/federal/DEA regulatory compliance.
  • Oversee pharmacy operations including personnel management, staff training, inventory control, and computerized billing and accounting.
  • Assume all operational responsibilities including inventory control, staffing and financial performance, while promoting and increasing sales.
  • Implemented inventory control procedures to reduce waste and overstock by vigilantly monitoring shelf supplies and foreseeing demands.
  • Improved inventory control, increased accuracy of filling and distributing patients' medications by reorganizing pharmacy bays.
  • Performed daily management of pharmacy, supervising all aspects of operation including inventory control to reduce waste.
  • Developed strong understanding of pharmacy software, inventory control, third party policy and accounts payable/receivable.
  • Monitor and maintain inventory control of scheduled II controlled medications and handle the procurement of medications.
  • Participated, maintained, and delegated in inventory control programs to maintain acceptable levels of inventory.
  • Managed budget administration, inventory control, regulatory compliance, community outreach, and promotional efforts.
  • Improved the annual gross profit through optimization of inventory control and analysis of monthly operating statements.
  • Ensured sound financial status as well as ensuring drug availability and maintaining optimal inventory control.
  • Managed pharmacy department budget, additional responsibilities included reviewing all purchasing decisions and inventory control.
  • Collaborated with Pharmacy Manager to accomplish departmental performance goals including sales and inventory control.
  • Developed medication inventory control to ensure levels were adequate for needs of prescription load.

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What type of skills will young graduates need when they enter the workforce in the coming years?

Michael Bottorff

Adjunct Professor, Manchester University

We often ask this question of employers and members of the dean's advisory council. The response is consistently the need for communication skills and people management skills. We do try to stress these in our curriculum, which has traditionally focused on drug facts. These skills are occasionally difficult to demonstrate on a resume, but being active and taking a leadership role in a student organization is one way.Show more

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Online Courses For Pharmacist Managers

One of the best ways to acquire the skills needed to be a pharmacist manager is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since pharmacist managers benefit from having skills like customer service, patient care, and federal laws, we found courses that will help you improve these skills.

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Become a Pharmacy Technician
udemy
4.6
(1,862)

A Video Study Guide for the Pharmacy Technician Certification Exam...

Pharmaceutical Supply Management for Developing Countries
udemy
4.5
(545)

How to Select, Quantify, Procure, Store and Distribute Essential Medicines and Medical Supplies. Pharmacy Supply Chain...

Drug Commercialization
coursera

The University of California San Diego, Skaggs School of Pharmacy and Pharmaceutical Sciences Drug Commercialization course brings you lectures from both faculty and industry experts. With this course, recorded on campus at UCSD, we seek to share our access to top people in the field who bring an unprecedented range of expertise on drug commercialization. This course will cover pharmacoeconomic, marketing strategy, intellectual property strategy, portfolio management, managed markets and strateg...

Prescription Drug Regulation, Cost, and Access: Current Controversies in Context
edX (Global)

Prescription drugs are among the most common health care interventions and have turnedsome once-fatal diseases into manageable conditions — but they have also been a growing source of controversy. Patients in the US struggle with increasing costs and express concerns about whymany conditions,such as Alzheimer’s disease, remain without adequate therapeutic options. At the center of these debates lies the US Food and Drug Administration (FDA), a federal agency responsible for monitoring the...

PrEParing: PrEP for Providers and Patients
coursera

Pre-Exposure Prophylaxis (PrEP) using the antiretroviral medication emtricitibine/tenofovir approved in countries around the world is a highly effective means of reducing transmission of HIV through sexual encounters and needle sharing. This Johns Hopkins University course PrEPares you with essential information, concepts and practical advice regarding PrEP from leaders in the field. A first of its kind learning opportunity, both providers and patients learn from the same experts through content...

Addiction Treatment: Clinical Skills for Healthcare Providers
coursera

This course is designed with a singular goal: to improve the care you provide to your patients with substance use disorders. By delving into a model case performed by actors, seven Yale instructors from various fields provide techniques to screen your patients for substance use disorder risk, diagnose patients to gauge the severity of their use, directly manage treatment plans, refer out to treatment services, and navigate the various conditions that may limit your patient's access to treatment...

Patient Safety
coursera

Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians' mistakes, but from systemic problems - communication breakdowns, poor teamwork, and poorly designed care processes, to name a few. The Patient Safety & Quality Leadership Specialization covers the...

Inventory and Portfolio Management
edX (Global)

Inventory is also company money, materialized in supplies towards the elaboration of products in-process, finished and for sale. Keeping an organized and updated inventory will allow you to save time and resources. Also, knowing that type of product you have available and what state it is in helps in organizing what you already have, so you will not have waste and you will be able to sell as you produce. Inventory is a hidden treasure for companies. In this online course you will learn to...

Project Management Fundamentals
ed2go

Gain the skills you'll need to succeed in the fast-growing field of project management...

High Speed Project Management
ed2go

Learn to deal with the realities of managing projects at supersonic speeds despite truncated timelines, inadequate staffing, and skimpy budgets...

Hotel Management Fundamentals - Hotel Management Operations
udemy
4
(337)

Learn hotel management basics, dive into hotel operations, succeed in your hotel management career and become a manager...

Drug Discovery
coursera

The University of California San Diego, Skaggs School of Pharmacy and Pharmaceutical Sciences Drug Discovery course brings you lectures from both faculty and industry experts. With this course, recorded on campus at UCSD, we seek to share our access to top people in the field who bring an unprecedented range of expertise on drug discovery. In this course you will learn the drug discovery process up to the filing of an Initial New Drug Application or IND. Each week you will learn the steps that a...

Value-Based Care: Managing Processes to Improve Outcomes
coursera

COURSE 3 of 7. This course is designed to introduce you to critical office-based processes that a value-based practice must manage in the drive towards improved patient outcomes. In Module 2, we'll focus on office-based and clinical patient-based supporting functions. At every level in healthcare, guidelines, processes, and functions exist to improve outcomes, and following a consistent process will return the best effect. Refine your understanding of value and learn strategies to provide real a...

Project Management Fundamentals II
ed2go

Learn the essential skills that every project manager needs to successfully plan and manage projects...

Pain Management: Easing Pain in Palliative Care
coursera

In this course, you will be able to develop a systems view for assessing and managing pain in the palliative care setting. By the end of the course, you will be able to: 1) Describe the pain problem in the palliative care setting; 2) Assess a person's pain, 3) Explain the benefits of integrative therapies and pharmacologic strategies to manage pain...

Certificate in Pain Assessment and Management
ed2go

(12 contact hours) This certificate provides an overview of the mechanisms of pain, the multidisciplinary methods of assessment, management, and treatment of pain, which include adults, children, and the elderly with cancer related and non-cancer related pain...

Managing Your Health: The Role of Physical Therapy and Exercise
coursera

Managing Your Health: The Role of Physical Therapy and Exercise will introduce learners to the concepts and benefits of physical therapy and exercise. Over six weeks learners will explore: Why physical activity and exercise are important, Exercise and Cardiovascular Disease, Exercise and Osteoporosis, Exercise and Cancer, Common Sports Injuries, Exercise and Arthritis...

Symptom Management in Palliative Care
coursera

This course should be taken after the Essentials of Palliative Care course and continues building your primary palliative care skills - communication, psychosocial support and goals of care. You will learn how to screen, assess, and manage both physical and psychological symptoms. You will explore common symptoms such as pain, nausea, fatigue, and distress and learn specific treatments. You will continue to follow Sarah and Tim's experience and learn cultural competencies critical for optimal sy...

Drug Development Product Management
coursera

Pharmaceutical and biotech companies are spending years and millions of dollars developing drugs or promising new biologics, all with the hopes of saving or enhancing patients' lives. This specialization will provide you with a 30,000 feet view of the entire process of drug discovery and development. In the first course you will begin with learning how scientists go from selecting a drug discovery target to filing an Initial New Drug application. In the second course you will learn the intricacy...

Certificate in Stress Management
ed2go

(14 contact hours) Explore the physiological, social, and psychological impacts of stress and study modalities to get stress under control...

20 Most Common Skill For A Pharmacist Manager

Customer Service26%
Patient Care14.6%
Federal Laws8.4%
Inventory Levels7.6%
Company Policies5.9%
Pharmacy Services5.7%
DEA5.6%
Diabetes5.6%

Typical Skill-Sets Required For A Pharmacist Manager

RankascdescSkillascdescPercentage of ResumesPercentageascdesc
1
1
Customer Service
Customer Service
26%
26%
2
2
Patient Care
Patient Care
14.6%
14.6%
3
3
Federal Laws
Federal Laws
8.4%
8.4%
4
4
Inventory Levels
Inventory Levels
7.6%
7.6%
5
5
Company Policies
Company Policies
5.9%
5.9%
6
6
Pharmacy Services
Pharmacy Services
5.7%
5.7%
7
7
DEA
DEA
5.6%
5.6%
8
8
Diabetes
Diabetes
5.6%
5.6%
9
9
Drug Therapy
Drug Therapy
4.2%
4.2%
10
10
Insurance Companies
Insurance Companies
4.2%
4.2%
11
11
Ensure Compliance
Ensure Compliance
1.8%
1.8%
12
12
Pharmacy Inventory
Pharmacy Inventory
0.9%
0.9%
13
13
Prescription Orders
Prescription Orders
0.8%
0.8%
14
14
Clinical Staff
Clinical Staff
0.5%
0.5%
15
15
CVS
CVS
0.5%
0.5%
16
16
Inventory Control
Inventory Control
0.5%
0.5%
17
17
Pharmaceutical Care
Pharmaceutical Care
0.5%
0.5%
18
18
State Board
State Board
0.5%
0.5%
19
19
IV
IV
0.5%
0.5%
20
20
OTC
OTC
0.4%
0.4%
21
21
Daily Operations
Daily Operations
0.4%
0.4%
22
22
Health Care
Health Care
0.4%
0.4%
23
23
USP
USP
0.4%
0.4%
24
24
Federal Regulations
Federal Regulations
0.3%
0.3%
25
25
Drug Inventory
Drug Inventory
0.3%
0.3%
26
26
Hipaa
Hipaa
0.3%
0.3%
27
27
Counsel Patients
Counsel Patients
0.3%
0.3%
28
28
Staff Members
Staff Members
0.3%
0.3%
29
29
Medication Orders
Medication Orders
0.2%
0.2%
30
30
PIC
PIC
0.2%
0.2%
31
31
Medicaid
Medicaid
0.2%
0.2%
32
32
High Volume
High Volume
0.2%
0.2%
33
33
Regulatory Agencies
Regulatory Agencies
0.2%
0.2%
34
34
Blood Pressure
Blood Pressure
0.2%
0.2%
35
35
Computer System
Computer System
0.2%
0.2%
36
36
RX
RX
0.1%
0.1%
37
37
Patient Profiles
Patient Profiles
0.1%
0.1%
38
38
Performance Evaluations
Performance Evaluations
0.1%
0.1%
39
39
Medical Equipment
Medical Equipment
0.1%
0.1%
40
40
HIV
HIV
0.1%
0.1%
41
41
State Regulations
State Regulations
0.1%
0.1%
42
42
Customer Complaints
Customer Complaints
0.1%
0.1%
43
43
Disease Management
Disease Management
0.1%
0.1%
44
44
Insurance Providers
Insurance Providers
0.1%
0.1%
45
45
Healthcare
Healthcare
0.1%
0.1%
46
46
Over-The-Counter Medications
Over-The-Counter Medications
0.1%
0.1%
47
47
Billing Issues
Billing Issues
0.1%
0.1%
48
48
Proper USE
Proper USE
0.1%
0.1%
49
49
Ancillary Staff
Ancillary Staff
0%
0%
50
50
Potential Side
Potential Side
0%
0%

36,179 Pharmacist Manager Jobs

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