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Pharmacist technician skills for your resume and career
Some of the most important hard skills a pharmacist can possess include patient care experience, knowledge of and compliance with HIPAA standards, and answering telephone calls. It's important that pharmacist technicians have these skills because they will be interacting with patients directly, often on the phone, and will need to comply with HIPAA requirements at all times.
When it comes to soft skills, pharmacist technicians should be great working under direct supervision. Pharmacist technicians need to follow specific directions, so great communication skills are crucial as well.
15 pharmacist technician skills for your resume and career
1. Patients
- Served as liaison between patients and pharmacists resolving customer complaints and defusing sensitive customer issues successfully with professionalism and tact.
- Dispensed and delivered patient medications to patients throughout the hospital -Provided friendly customer service at prescription drop-off and pick-up counters.
2. Math
- Teach students Math and other related subjects via telephone and Internet in order to successfully complete programs.
- Demonstrated strong math abilities to perform calculations for correct prescription input to ensure proper dosing.
3. Direct Supervision
Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.
- Responded to customer inquiries as necessary and filled drug kits under direct supervision applying accuracy and aseptic technique.
- Work under direct supervision of a staff pharmacist/pharmacy supervisor to deliver quality patient care and excellent customer service.
4. HIPAA
- Utilized PC to enter and retrieve patient prescription data, ensured patient confidentiality following all applicable government guidelines including HIPAA.
- Trained immensely on patient confidentiality, HIPAA protocol and regulations, customer service regarding patient medication and administration.
5. Collective Bargaining
- Appointed as a Collective Bargaining Committee member to negotiate hospital contract benefits for about 1,100 service employees.
- Study legislation, arbitration decisions, and collective bargaining contracts to assess industry trends.
6. Telephone Calls
Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.
- Answered telephone calls, communicated with doctor's offices to request patient's medication refills and performed other clerical duties Presentations/Poster
- Communicated with physicians, nurses and administrative personnel and answered telephone calls and responded appropriately under the supervision of pharmacists.
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- Managed assigned pharmacy workstations and tasks while supporting team members in promptly, safely and accurately filling patient prescriptions.
- Maintain organized workstations, to provide accurate service to photo/pharmacy customers.
8. Patient Confidentiality
Patient confidentiality refers to the obligation of professionals who have access to personal and medical records or communications of patients during consultation or treatment, to keep this information confidential and not disclose it to third parties unless the patient has express permission granted for such disclosure.
- Entered new patient profiles, prescriptions, and insurance billing information into medication input software system while maintaining strict patient confidentiality.
- Responsibilities-Provided great customer service at prescription drop-off and pick-up counters-Verified patient data and billing information-Strictly maintained customer and patient confidentiality
9. Compassion
- Demonstrated compassion and care by proactively identifying and resolving potential problems to ensure customers had their medications.
- Provided great customer service with compassion and sincerity.
10. Patient Care
Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.
- Distribute medication to the patient care areas via automated medication distribution or non-automated systems and responsible for maintaining these systems.
- Background also includes experience as a retail pharmacy cashier - provided exemplary patient care and ensured a positive customer experience.
11. Inventory Control
- Maintained consistent inventory control, including any necessary returns, keeping in mind deadlines on out-dated and unnecessary overstocked products.
- Assisted the pharmacist in filling and compounding prescriptions * Provided customer service assistance * Performed data entry and inventory control
12. Inventory Management
- Perform administrative and clerical duties including maintaining patient records, overseeing inventory management and managing insurance and worker s compensation claims.
- Inventory management- verification of balance on hand; balance to be ordered, consolidation and removal of expired prescriptions within regulation.
13. RX
RX represents a medical prescription. It is a formal form of communication between doctors or pharmacists or other registered health care professionals. It authorizes an individual to distribute the prescribed drug or medicine to a particular patient. When a drug says ‘Rx only', it means that it should only be consumed and sold upon prescription.
- Assisted pharmacist filling prescriptions, operated store Rx Software, managed perpetual Narcotic inventory, managed purchasing of inventory.
- Interpreted information to identify Rx requirements relative to patient needs.
14. Transcribing
Transcribing is the primary skill of a transcriptionist. It is the process of translating audio or visual materials into written forms, ensuring accuracy in every word. In some projects, a transcriptionist may also write down and describe gestures.
- Received multiple verbal appreciation responses from patients Skills Used Dose calculations Processing skills Transcribing Customer care/service Communication skills Knowledge of brand/generic
- Facilitated proficiency by providing support, transcribing pharmaceutical information, and assisting team members in every zone of the pharmacy.
15. IV
- Followed strict aseptic technique in preparing chemotherapy and IV admixtures, syringes and other aseptically prepared products.
- Reconstituted IV medications and oral solutions using mathematical calculations and aseptic technique.
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What skills help Pharmacist Technicians find jobs?
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What type of skills will young pharmacist technicians need?
Sarah McBane
Health Sciences Clinical Professor, University of California, Irvine
What soft skills should all pharmacist technicians possess?
Emily Bryant
Assistant Professor, Clinical Pharmacist, Concordia University School of Pharmacy
The Accreditation Council for Pharmacy Education (ACPE) highlights a number of "soft skills" in the standards for schools of pharmacy to uphold for all graduates, including: problem solving, patient advocacy, interprofessional collaboration, cultural sensitivity, communication, self-awareness, leadership, innovation, and professionalism. Practically speaking, I would add critical thinking, time management, and a positive attitude to this list of essential soft skills.
List of pharmacist technician skills to add to your resume
The most important skills for a pharmacist technician resume and required skills for a pharmacist technician to have include:
- Patients
- Math
- Direct Supervision
- HIPAA
- Collective Bargaining
- Telephone Calls
- Workstations
- Patient Confidentiality
- Compassion
- Patient Care
- Inventory Control
- Inventory Management
- RX
- Transcribing
- IV
- Cleanliness
- Medication Orders
- Computer System
- Data Entry
- OTC
- Basic Math
- Insurance Billing
- Aseptic Technique
- Team-Oriented Environment
- Phone Calls
- CVS
- Prescription Orders
- Therapy Management
- Quality Customer Service
- Chemotherapy
- Taking Care
- Cash Registers
- Pyxis
- Dexterity
- Insurance Claims
- Dosage Forms
- Filling Prescriptions
- Hippa
- Refill Prescriptions
- Prescription Labels
- Expiration Dates
- Tendering
- Pharmacy Inventory
- Drug Inventory
- Patient Data
- Syringes
- Allergies
- Patient Medications
- Prescription Medications
- Drug Orders
Updated January 8, 2025
