Sales Support, Clinical Specialist - Cardiac Solutions Image Guided Therapy Devices (Cleveland/Columbus)
Support specialist job at Philips
As a Clinical Specialist with our Lead Management team you will provide clinical expertise and organic revenue generation and growth to drive customer engagement and accelerate the sales process. You will assist in developing a highly knowledgeable customer base, drive and sustain Health Care Provider Education efforts, and help drive full product portfolio utilization to meet the needs of our customers.
Your role:
* Conducting formal product/sales presentations to all clinical decision makers and physicians within the hospital, practice, and/or clinical setting. Coordinating with other members of the IGTS (Systems) and IGTD (Devices) Philips teams to deliver customized solutions for our customers.
* Prospecting for new customers and growing and maintaining target revenue volume in assigned accounts along with Territory Managers (TMs) and Regional Sales Managers (RSMs).
* Growing awareness of the clinical application of Philips IGTD products by recruiting physicians and staff to attend training programs and in-services. Supporting the evaluation of new products and providing clinical feedback to marketing and sales.
* Keeping tabs on competitive products, current and future IGTD products, and relevant clinical publications and updates. Consistently working to improve clinical and sales acumen, competitive product knowledge, and customer relationship/sales skills.
* Travel: Cleveland and Columbus
You're the right fit if:
* You've acquired 5+ years of experience in clinical sales.
* Your skills include strong clinical and technical knowledge with the confidence to knowledgeably engage key stakeholders to present a value proposition, excellent planning and organizational, project management and time management skills, and professional presence that influences desired results with both external and internal partners.
* You have a bachelor's degree or equivalent experience
* You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Sales position.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This role is a field role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
* Learn more about our business.
* Discover our rich and exciting history.
* Learn more about our purpose.
* Learn more about our culture.
Philips Transparency Details
Total Target Earnings is composed of base salary + target incentive. At 85% to 120% performance achievement, the Target Earning potential is $110,500 - $192,000 annually, plus company fleet/car. Total compensation may be higher or lower dependent upon individual performance.
Target Earnings pay is only one component of the Philips Total Rewards compensation package, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Cleveland and Columbus, OH.
#LI-PH1
#LI-FIELD
#ussales
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
Auto-ApplyTechnology Lifecycle Support - Brand Sales Specialist - Open Market
Oregon jobs
**Introduction** Brand Sales Specialist comfortably acts as the trusted technical advisor to IBM and /or 3rd party Partner clients. Collaborating across pre- and post-sales teams, you'll help set the most appropriate technology strategy and solution design to complement clients' present and future needs.
**Your role and responsibilities**
As an Enterprise & Strategic Brand Sales Specialist (BSS), you'll work closely with clients and sellers to develop relationships, understand their needs, earn their trust, and show them how IBM's industry-leading solutions will solve their problems while delivering value to their business. Opportunity identification, promoting our TLS offerings, and attaching premium and Expert Care to current and net new opportunities is a priority.
* The BSS role will own the total TLS portfolio at a set of accounts within the market and or GEO required and be expected to identify, own and close transactions.
* The BSS will work within a matrix environment, both within an account team and with TLS to ensure TLS is properly clothed in both standalone deals and larger bundles.
* Expectations are that the BSS will protect current annuity revenue streams by renewing opportunities (or working with a renewal specialist) as well as growing the account from a TLS revenue perspective.
* Pipeline hygiene, conducting regular face-to-face client meetings and hosting QBR's are naturally expected in the role.
**Required technical and professional expertise**
* High level understanding of the IBM Technology Lifecyle Portfolio, familiarity with IBM Software, System Z, Storage, Power Systems, and MVS products.
* Exposure and Experience with Expert Care and Premium TLS Offerings.
* Ability to integrate with the overall IBM Lines of Business, including IBM-C, Technology, and Data&AI.
* Technical Sales Experience - Experience in a general sales role with business acumen, with foundational knowledge of IBM TLS Strategy and Routes to Market.
* Organizational Skills is a must.
**Preferred technical and professional experience**
* Cross-Platform SME-Level Skills - In-depth expertise in IBM Software, System Z, Storage, Power Systems, and MVS products to navigate complex deals and provide overall deal leadership.
* Software and Hardware Integration Knowledge - Understanding the relationship between hardware, software licenses, Software Maintenance Agreements (SWMA)
* Infrastructure Support and Premium Services - Proficiency in supporting IBM Infrastructure Support Services and Expert Care offerings, with the ability to position premium services for clients.
* Technical Sales and Solution Consulting - Ability to assist sellers, partners, and clients with technical sales expertise, solution-selling, and post-sales troubleshooting, especially in Expert Care, Premium IIS, and MVS offerings
* Selling Expertise - Skilled in , direct, and partner sales engagements, optimizing technical knowledge across routes, IBM Logos, and sales channels.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Senior Sourcing Professional - Technology
Parkton, NC jobs
**Introduction** IBM is seeking a highly motivated and experienced individual with comprehensive strategic sourcing experience to lead technology procurement initiatives, with a focus on cloud services and token-based AI technologies. This individual may be asked to support both enterprise-wide and client-facing engagements by driving cost-effective, compliant, and innovative sourcing strategies across emerging tech categories. The ideal candidate is a recognized authority in technology sourcing-someone who sets the tone, drives outcomes, and elevates the sourcing function across the organization.
**Your role and responsibilities**
You operate with clarity, conviction, and a commanding presence. You're not just comfortable in complex environments-you thrive in them. Your ability to influence outcomes, engage with cross-functional teams, and deliver strategic value makes you a standout contributor across both internal and client-facing initiatives.
Key Responsibilities:
Strategic Sourcing & Category Leadership
* Lead end-to-end sourcing for technology providers, with a focus on cloud platforms (IaaS, PaaS) and token-based AI services.
* Negotiate complex MSAs, SOWs, and licensing agreements with top-tier vendors.
* Evaluate token-based pricing models and optimize usage strategies for GenAI platforms.
* Develop and maintain global category strategies and enablement tools to drive sourcing excellence.
* Stay ahead of AI governance frameworks, TBM methodologies, and procurement innovations.
* Present insights and recommendations to senior leadership.
* Serve as a sourcing authority in client and/or stakeholder meetings, workshops, and solutioning sessions.
* Present differentiated sourcing capabilities, market insights, and case studies to executive stakeholders.
* Build and nurture executive-level relationships to support business development and account expansion.
Performance & Delivery Excellence
* Monitor performance across client accounts and/or internal initiatives.
* Ensure delivery against savings targets, SLA adherence, and client satisfaction metrics.
* Develop multi-year transformation plans to elevate procurement maturity across engagements.
* Use EPM dashboards and Cognos tools to track sourcing pipeline, savings, and supplier performance.
Capability Development & Team Leadership
* Mentor and coach team members to deepen category expertise and sourcing acumen.
* Drive knowledge management through case studies, sourcing examples, and best practices.
**Required technical and professional expertise**
* 10+ years of experience in technology sourcing or procurement, with a focus on cloud and/or AI services.
* Strong understanding of token-based AI pricing and usage models.
* Proven success in negotiating complex technology contracts.
* Prior experience in consulting or procurement outsourcing with a reputable service provider.
* Excellent communication, presentation, analytical and stakeholder engagement skills.
**Preferred technical and professional experience**
* CAIRPP or equivalent AI procurement certification.
* Familiarity with TBM for AI Value Realization and Third-Party Software AI Governance.
* Experience supporting marketing technology sourcing (CRM, CDP, automation tools).
* Understanding of data privacy regulations (GDPR, CCPA) impacting tech sourcing.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Senior Sourcing Professional - Technology
Parkton, NC jobs
Introduction IBM is seeking a highly motivated and experienced individual with comprehensive strategic sourcing experience to lead technology procurement initiatives, with a focus on cloud services and token-based AI technologies. This individual may be asked to support both enterprise-wide and client-facing engagements by driving cost-effective, compliant, and innovative sourcing strategies across emerging tech categories. The ideal candidate is a recognized authority in technology sourcing-someone who sets the tone, drives outcomes, and elevates the sourcing function across the organization.
Your role and responsibilities
You operate with clarity, conviction, and a commanding presence. You're not just comfortable in complex environments-you thrive in them. Your ability to influence outcomes, engage with cross-functional teams, and deliver strategic value makes you a standout contributor across both internal and client-facing initiatives.
Key Responsibilities:
Strategic Sourcing & Category Leadership
* Lead end-to-end sourcing for technology providers, with a focus on cloud platforms (IaaS, PaaS) and token-based AI services.
* Negotiate complex MSAs, SOWs, and licensing agreements with top-tier vendors.
* Evaluate token-based pricing models and optimize usage strategies for GenAI platforms.
* Develop and maintain global category strategies and enablement tools to drive sourcing excellence.
* Stay ahead of AI governance frameworks, TBM methodologies, and procurement innovations.
* Present insights and recommendations to senior leadership.
* Serve as a sourcing authority in client and/or stakeholder meetings, workshops, and solutioning sessions.
* Present differentiated sourcing capabilities, market insights, and case studies to executive stakeholders.
* Build and nurture executive-level relationships to support business development and account expansion.
Performance & Delivery Excellence
* Monitor performance across client accounts and/or internal initiatives.
* Ensure delivery against savings targets, SLA adherence, and client satisfaction metrics.
* Develop multi-year transformation plans to elevate procurement maturity across engagements.
* Use EPM dashboards and Cognos tools to track sourcing pipeline, savings, and supplier performance.
Capability Development & Team Leadership
* Mentor and coach team members to deepen category expertise and sourcing acumen.
* Drive knowledge management through case studies, sourcing examples, and best practices.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
* 10+ years of experience in technology sourcing or procurement, with a focus on cloud and/or AI services.
* Strong understanding of token-based AI pricing and usage models.
* Proven success in negotiating complex technology contracts.
* Prior experience in consulting or procurement outsourcing with a reputable service provider.
* Excellent communication, presentation, analytical and stakeholder engagement skills.
Preferred technical and professional experience
* CAIRPP or equivalent AI procurement certification.
* Familiarity with TBM for AI Value Realization and Third-Party Software AI Governance.
* Experience supporting marketing technology sourcing (CRM, CDP, automation tools).
* Understanding of data privacy regulations (GDPR, CCPA) impacting tech sourcing.
ABOUT BUSINESS UNIT
The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM's financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
Entry Level Hire Remote Technical Support - AI and Data Science Engineer and Support 2026
Tucson, AZ jobs
Introduction IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your role and responsibilities
We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance.
Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise
* Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn.• Solid understanding of machine learning algorithms and model evaluation techniques.• Experience with Git and collaborative development workflows.• Ability to work with structured and unstructured data, including preprocessing and transformation.• Familiarity with software engineering principles and debugging practices.• Strong analytical and problem-solving skills.
Preferred technical and professional experience
* Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras).• Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP).• Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines).• Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization.• Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift).• Awareness of ethical AI principles, including fairness, transparency, and bias mitigation.
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
Entry Level Hire Remote Technical Support - AI and Data Science Engineer and Support 2026
New York, NY jobs
Introduction IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your role and responsibilities
We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance.
Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise
* Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn.• Solid understanding of machine learning algorithms and model evaluation techniques.• Experience with Git and collaborative development workflows.• Ability to work with structured and unstructured data, including preprocessing and transformation.• Familiarity with software engineering principles and debugging practices.• Strong analytical and problem-solving skills.
Preferred technical and professional experience
* Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras).• Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP).• Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines).• Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization.• Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift).• Awareness of ethical AI principles, including fairness, transparency, and bias mitigation.
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
Entry Level Hire Remote Technical Support - AI and Data Science Engineer and Support 2026
Poughkeepsie, NY jobs
**Introduction** IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance.
**Required technical and professional expertise**
- Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn.
- Solid understanding of machine learning algorithms and model evaluation techniques.
- Experience with Git and collaborative development workflows.
- Ability to work with structured and unstructured data, including preprocessing and transformation.
- Familiarity with software engineering principles and debugging practices.
- Strong analytical and problem-solving skills.
**Preferred technical and professional experience**
- Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras).
- Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP).
- Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines).
- Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization.
- Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift).
- Awareness of ethical AI principles, including fairness, transparency, and bias mitigation.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Entry Level Hire Remote Technical Support - AI and Data Science Engineer and Support 2026
Poughkeepsie, NY jobs
Introduction IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your role and responsibilities
We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance.
Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise
* Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn.• Solid understanding of machine learning algorithms and model evaluation techniques.• Experience with Git and collaborative development workflows.• Ability to work with structured and unstructured data, including preprocessing and transformation.• Familiarity with software engineering principles and debugging practices.• Strong analytical and problem-solving skills.
Preferred technical and professional experience
* Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras).• Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP).• Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines).• Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization.• Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift).• Awareness of ethical AI principles, including fairness, transparency, and bias mitigation.
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
Entry Level Hire Remote Technical Support - AI and Data Science Engineer and Support 2026
Louisiana jobs
Introduction IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your role and responsibilities
We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance.
Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise
* Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn.• Solid understanding of machine learning algorithms and model evaluation techniques.• Experience with Git and collaborative development workflows.• Ability to work with structured and unstructured data, including preprocessing and transformation.• Familiarity with software engineering principles and debugging practices.• Strong analytical and problem-solving skills.
Preferred technical and professional experience
* Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras).• Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP).• Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines).• Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization.• Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift).• Awareness of ethical AI principles, including fairness, transparency, and bias mitigation.
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
Entry Level Hire Remote Technical Support - AI and Data Science Engineer and Support 2026
Rochester, NY jobs
Introduction IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your role and responsibilities
We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance.
Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise
* Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn.• Solid understanding of machine learning algorithms and model evaluation techniques.• Experience with Git and collaborative development workflows.• Ability to work with structured and unstructured data, including preprocessing and transformation.• Familiarity with software engineering principles and debugging practices.• Strong analytical and problem-solving skills.
Preferred technical and professional experience
* Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras).• Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP).• Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines).• Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization.• Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift).• Awareness of ethical AI principles, including fairness, transparency, and bias mitigation.
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
Entry Level Hire Remote Technical Support - AI and Data Science Engineer and Support 2026
Georgia jobs
Introduction IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your role and responsibilities
We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance.
Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise
* Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn.• Solid understanding of machine learning algorithms and model evaluation techniques.• Experience with Git and collaborative development workflows.• Ability to work with structured and unstructured data, including preprocessing and transformation.• Familiarity with software engineering principles and debugging practices.• Strong analytical and problem-solving skills.
Preferred technical and professional experience
* Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras).• Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP).• Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines).• Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization.• Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift).• Awareness of ethical AI principles, including fairness, transparency, and bias mitigation.
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
Entry Level Hire Remote Technical Support - AI and Data Science Engineer and Support 2026
Austin, TX jobs
**Introduction** IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance.
**Required technical and professional expertise**
- Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn.
- Solid understanding of machine learning algorithms and model evaluation techniques.
- Experience with Git and collaborative development workflows.
- Ability to work with structured and unstructured data, including preprocessing and transformation.
- Familiarity with software engineering principles and debugging practices.
- Strong analytical and problem-solving skills.
**Preferred technical and professional experience**
- Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras).
- Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP).
- Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines).
- Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization.
- Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift).
- Awareness of ethical AI principles, including fairness, transparency, and bias mitigation.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Entry Level Hire Remote Technical Support - AI and Data Science Engineer and Support 2026
Austin, TX jobs
Introduction IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your role and responsibilities
We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance.
Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise
* Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn.• Solid understanding of machine learning algorithms and model evaluation techniques.• Experience with Git and collaborative development workflows.• Ability to work with structured and unstructured data, including preprocessing and transformation.• Familiarity with software engineering principles and debugging practices.• Strong analytical and problem-solving skills.
Preferred technical and professional experience
* Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras).• Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP).• Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines).• Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization.• Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift).• Awareness of ethical AI principles, including fairness, transparency, and bias mitigation.
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
Entry Level Hire Remote Technical Support - AI and Data Science Engineer and Support 2026
Parkton, NC jobs
Introduction IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your role and responsibilities
We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance.
Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise
* Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn.• Solid understanding of machine learning algorithms and model evaluation techniques.• Experience with Git and collaborative development workflows.• Ability to work with structured and unstructured data, including preprocessing and transformation.• Familiarity with software engineering principles and debugging practices.• Strong analytical and problem-solving skills.
Preferred technical and professional experience
* Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras).• Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP).• Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines).• Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization.• Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift).• Awareness of ethical AI principles, including fairness, transparency, and bias mitigation.
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
Entry Level Hire Remote Technical Support - AI and Data Science Engineer and Support 2026
Rochester, MN jobs
**Introduction** IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance.
**Required technical and professional expertise**
- Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn.
- Solid understanding of machine learning algorithms and model evaluation techniques.
- Experience with Git and collaborative development workflows.
- Ability to work with structured and unstructured data, including preprocessing and transformation.
- Familiarity with software engineering principles and debugging practices.
- Strong analytical and problem-solving skills.
**Preferred technical and professional experience**
- Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras).
- Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP).
- Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines).
- Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization.
- Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift).
- Awareness of ethical AI principles, including fairness, transparency, and bias mitigation.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Entry Level Technical Support Engineer
San Jose, CA jobs
**Introduction** Are you passionate about solving technical problems and helping others succeed? IBM Software Support is looking for curious, driven, and customer-focused engineers to join our team of Technical Support Engineers. As a support engineer, you'll gain hands-on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real-world client success.
Why Join IBM Support?
* IBM Support is a cornerstone of client success, known for:
* Industry-leading customer satisfaction.
* 24x7 global availability and proactive engagement with our clients.
* Secure data handling aligned with global standards.
* Expertise and efficiency powered by AI tools like watsonx and copilot.
* A culture of learning, collaboration, and innovation!
**Your role and responsibilities**
As a Technical Support engineer, you will:
* Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
* Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.
* Create and update knowledge base articles to share insights.
* Educate clients on product usage and best practices.
* Work with Engineering and Product teams to improve IBM solutions.
* Participate in proactive support activities such as upgrade planning and product adoption.
**Required technical and professional expertise**
* Bachelor's degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field.
* Strong communication skills and a passion for customer satisfaction.
* Familiarity with Windows/Linux operating systems.
* Basic understanding of troubleshooting and problem resolution.
* Fluent in English.
**Preferred technical and professional experience**
* Experience within customer service teams.
* Exposure to programming languages like Java, Python, etc.
* Understanding of software development concepts and system integration.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Entry Level Technical Support Engineer - Target Process
Bellevue, WA jobs
**Introduction** We are seeking individuals with are passionate about technology, to provide complex support services of our SaaS solutions. Reporting to the Manager of Technical Support, this individual will work closely with our customers, Customer Success Managers and partners to provide break-fix support and operational maintenance. This position is an integral part of IBM Targetprocess's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. To succeed in this team, this individual must have the passion and energy to work cross functionally in a collaborative environment.
**Your role and responsibilities**
Target process support is a global 24/7 team whose mission is to provide our customers with world class support. We strive to go above and beyond for our customers ensuring their success using our Target process products.
What You'll Do:
* Support and maintain customers who have implemented the IBM Targetprocess SaaS solution, resolving customer issues in a timely fashion.
* Operational management of clients (e.g. helping loading new data, maintaining and validating dashboard/report outputs, etc...)
* Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
* Work as part of our extended support team, doing whatever it takes to exceed customer expectations.
* Use your business and technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices.
* Collaborate with other departments in the company to achieve customer satisfaction.
**Required technical and professional expertise**
* Exposure to technical support, system implementation/administration experience
* 4 year degree in engineering or computer science
* Basic understanding of Web Development (Javascript, HTML, CSS)
**Preferred technical and professional experience**
* Strong analytical and problem-solving skills.
* Strong skills in data analysis/manipulation.
* Ability to quickly comprehend complex data model
* Versed in formulaic logic (e.g. Excel formulas)
* Self-starter - able to come up to speed on complex, difficult concepts with minimal assistance.
* Ability to quickly context-switch between multiple complex work streams.
* Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.
* Client-focused attitude - a customer advocate.
* Team player with solid communication and presentation skills
* Empathy - desire to help people
* Continuous improvement - tech savvy, enjoys learning
* Accountability - takes responsibility for their tasks
* Basic programming skills in any language and platform, such as Javascript, .NET or Python
* Knowledge of ticketing tools like Salesforce, JIRA
* Knowledge of monitoring tools such as Grafana
* Knowledge and application of relational database concepts, ability to write basic SQL queries
* Understanding of REST API
* Basic understanding of Agile methodologies
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Entry Level Technical Support Engineer
Lowell, MA jobs
**Introduction** Are you passionate about solving technical problems and helping others succeed? IBM Software Support is looking for curious, driven, and customer-focused engineers to join our team of Technical Support Engineers. As a support engineer, you'll gain hands-on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real-world client success.
Why Join IBM Support?
* IBM Support is a cornerstone of client success, known for:
* Industry-leading customer satisfaction.
* 24x7 global availability and proactive engagement with our clients.
* Secure data handling aligned with global standards.
* Expertise and efficiency powered by AI tools like watsonx and copilot.
* A culture of learning, collaboration, and innovation!
**Your role and responsibilities**
As a Technical Support engineer, you will:
* Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
* Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.
* Create and update knowledge base articles to share insights.
* Educate clients on product usage and best practices.
* Work with Engineering and Product teams to improve IBM solutions.
* Participate in proactive support activities such as upgrade planning and product adoption.
**Required technical and professional expertise**
* Bachelor's degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field.
* Strong communication skills and a passion for customer satisfaction.
* Familiarity with Windows/Linux operating systems.
* Basic understanding of troubleshooting and problem resolution.
* Fluent in English.
**Preferred technical and professional experience**
* Experience within customer service teams.
* Exposure to programming languages like Java, Python, etc.
* Understanding of software development concepts and system integration.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Entry Level Technical Support Engineer
Austin, TX jobs
Introduction Are you passionate about solving technical problems and helping others succeed? IBM Software Support is looking for curious, driven, and customer-focused engineers to join our team of Technical Support Engineers. As a support engineer, you'll gain hands-on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real-world client success.
Why Join IBM Support?
* IBM Support is a cornerstone of client success, known for:
* Industry-leading customer satisfaction.
* 24x7 global availability and proactive engagement with our clients.
* Secure data handling aligned with global standards.
* Expertise and efficiency powered by AI tools like watsonx and copilot.
* A culture of learning, collaboration, and innovation!
Your role and responsibilities
As a Technical Support engineer, you will:
* Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
* Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.
* Create and update knowledge base articles to share insights.
* Educate clients on product usage and best practices.
* Work with Engineering and Product teams to improve IBM solutions.
* Participate in proactive support activities such as upgrade planning and product adoption.
Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise
* Bachelor's degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field.
* Strong communication skills and a passion for customer satisfaction.
* Familiarity with Windows/Linux operating systems.
* Basic understanding of troubleshooting and problem resolution.
* Fluent in English.
Preferred technical and professional experience
* Experience within customer service teams.
* Exposure to programming languages like Java, Python, etc.
* Understanding of software development concepts and system integration.
ABOUT BUSINESS UNIT
IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
Entry Level Technical Support Engineer
California, MD jobs
Introduction Are you passionate about solving technical problems and helping others succeed? IBM Software Support is looking for curious, driven, and customer-focused engineers to join our team of Technical Support Engineers. As a support engineer, you'll gain hands-on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real-world client success.
Why Join IBM Support?
* IBM Support is a cornerstone of client success, known for:
* Industry-leading customer satisfaction.
* 24x7 global availability and proactive engagement with our clients.
* Secure data handling aligned with global standards.
* Expertise and efficiency powered by AI tools like watsonx and copilot.
* A culture of learning, collaboration, and innovation!
Your role and responsibilities
As a Technical Support engineer, you will:
* Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
* Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.
* Create and update knowledge base articles to share insights.
* Educate clients on product usage and best practices.
* Work with Engineering and Product teams to improve IBM solutions.
* Participate in proactive support activities such as upgrade planning and product adoption.
Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise
* Bachelor's degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field.
* Strong communication skills and a passion for customer satisfaction.
* Familiarity with Windows/Linux operating systems.
* Basic understanding of troubleshooting and problem resolution.
* Fluent in English.
Preferred technical and professional experience
* Experience within customer service teams.
* Exposure to programming languages like Java, Python, etc.
* Understanding of software development concepts and system integration.
ABOUT BUSINESS UNIT
IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.