Become A Phlebotomy Technician

* Provides good customer service as the front line support staff for the laboratory.
* Communicates professionally and confidentially with patients, clients and staff members.
* Greets and successfully collects blood samples from patients, including infants, using venipuncture and capillary techniques.
* Administers proper amount of glucose for glucose/lactose tolerance testing.
* Verbally instructs patients regarding collection of samples at home, e.g., stools and 24 hour urines.
* Assists patients collecting specimens on site as necessary.
* Completely and accurately registers patient demographic information into the hospital information system, verifying that all insurance and patient information is current and scanned.
* Transfers physicians' orders for lab work into the LIS accurately and on the correct patient account, both for specimen collected on site and delivered.
* Researches unusual test requests using available resources such as Mayo Link.
* Ensure that patients sign insurance waivers (ABN's) when appropriate and communicates this information to billing via the Hospital information system.
* Ensure that required forms accompany the specimens, such as consent forms/questionnaires.
* Utilizes the Hospital's information system to retrieve Medical Record forms.
* Maintains accurate and current orders for a large number of recurring patients.
* Has knowledge of specimen requirements so that specimens can be collected during Laboratory Information System down time.
* Performs electrocardiograms, accurately placing leads and obtaining printouts to be read by physicians.
* Communicates with clients and physicians via telephone or fax to ensure proper specimen identity, correct patient information and supporting diagnoses.
* Informs Clinical Laboratory of changes in patients' orders.
* Faxes or calls patients' results to clinician as required.
* Handles and resolves specimen problems.
* Informs supervisor, if necessary, for resolution.
* Keeps phlebotomy areas well stocked.
* Responsible for daily maintenance and safety of drawing area, including but not limited to cleaning workbenches and drawing chairs.
* Helps collect blood specimens on FH nursing units as requested.
* Demonstrates the use of universal precautions, understands the OSHA blood-borne pathogen standards.
* Orients and/or trains other FH staff members and students.
* Collects data for quality assurance.
* Works as a team member with the entire staff and with related laboratories, performing other related tasks as directed by supervisor.
* Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Falmouth Hospital's commitment to CARES: compassion, accountability, respect, excellence and service

* 1. Prepares the patient in a developmentally appropriate manner.
* Properly identifies the patient, utilize written procedures for the maintenance of positive patient identification.
* Receives, interprets, and processes physician orders, requisitions and patient information.
* Performs computer duties related to specimen collection and patient care.
* Records appropriate collection and other information related to specimen collection.
* Prepare, process label and transport patient specimens and samples according to procedure.
* Enter patient information into LIS system.
* Access patient information in computer system.
* Perform functions related to releasing laboratory results to authorized individuals.
* Maintaining patient confidentiality and patient privacy related to related to HIPPA.
* Perform a variety of invasive blood collection procedures.
* Works with biohazardous specimens, contaminated sharps, blood collection and other medical equipment.
* Must be familiar with and use standard precautions.
* Frequently works in different levels of biohazard isolation with a diverse patient population.
* Maintains equipment, supplies, and work area.
* Assist in ensuring a clean and safe environment and work area, which is functional as well as professional in appearance, safe for patient care, the public and staff.
* Maintains compliance with standards set by the medical center and all regulatory / accrediting agencies.
* Clean neat and professional in appearance at all times.
* Participates in education programs both within and outside the laboratory to ensure the highest degree of competency within the established scope of patient care.
* Participates in laboratory and medical center performance improvement and quality assurance programs and initiatives.
* Provides information to other staff as needed.
* Must be familiar with, be able to use and train Laboratory and non
* Laboratory staff in use of on-line manuals and LIS.
* Assist with training and orientation of students and staff.
* Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
* Performs other duties as assigned.
* ESSENTIAL JOB SPECIFICATIONS: 1

* Perform all aspects of donor blood collections, included but not limited to: verifying all information of donor, drawing blood, and performing aftercare of the donor in a Mobile Unit or Donor Collection center in accordance with department policy and procedures maintaining high customer service.
* Assist on offsite blood drives and collections sites as assigned.
* Prepares, labels, and processes blood components and samples for testing.
* Maintains inventory of supplies.
* Makes recommendations for improvements in quality and/or efficiency to the immediate supervisor.
* Perform quality control, instrument calibration, quality assurance and improvement, and development of new methodologies.
* Consults blood bank records to answer questions, monitor activity or resolve problems of blood-donor groups.
* Prepares reports and statistical data of platelet donor program.
* Train individuals on collection processes and functions.
* Maintains a list of prospective platelet donors.
* Recruits donors for both whole blood and Apheresis collections.
* Assists with promotions, events and incentives for the Apheresis program.
* Maintains workbenches, testing areas and other work areas in a clean, sanitary and free of clutter condition for the safety of donors, guests, and staff.
* Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
* Maintains a thorough knowledge of departmental and Hospital policies and procedures as they pertain to the job, including but not limited to fire and disaster plans.
* Performs other work related duties and activities as assigned or requested.
* Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Healthcare's commitment to CARES: compassion, accountability, respect, excellence and service

* Promotes personal and patient safety.
* Remains calm and efficiently follows proper procedure in stressful and/or emergent situations.
* Walks or stands most of the day.
* Walks throughout the Hospital, may need to kneel beside or bend over supine patient to facilitate sample collection.
* Activities are controlled by defined procedures and predetermined schedules.
* However, the priority or work must be determined by the individual on a continual basis.
* The performance of work is subject to constant interruption and re-prioritization due to different emergent situations that frequently arise during the day.
* Collects blood from inpatients, outpatients, and nursing homes according to established procedures and policies.
* Includes capillary punctures and venipuncture on infants and adults, and radial arterial punctures on adults.
* Performs EKG's.
* Collects throat swabs for microbiological testing.
* Travels to other institutions (e.g. nursing homes, off-site clinics, patient homes) to collect blood/pick-up specimens and/or deliver lab reports.
* Keeps neat and maintains the specimen receiving areas, phlebotomy work-stations, outpatient drawing labs, ensures all supplies being used are not expired by routinely checking expiration dates and consistently checking all areas for expired supplies.
* Orders storeroom items not on exchange carts, anticipates other supply needs.
* Informs manager of any supply needs.
* Performs and records regular maintenance of point-of-care devices.
* Stays current with all work-related communications and subsequent assignments (email, required responses, etc.)
* Assists in training of new laboratory employees.
* Teaches venipuncture, capillary punctures, and arterial punctures, and other work processes to recently hired laboratory aides, medical technologists, med tech students, nursing students, and emergency medical technicians.
* Performs other duties and responsibilities as

* Draws and collects blood samples.
* Verifies records.
* Labels, processes and delivers specimens for testing.
* Maintains supplies and equipment.
* May assist with coordinating and conducting blood drives, including interviewing and screening donors.
* Answers telephone calls, performs computer print reports and provides test results, as applicable.
* Collects, verifies, and processes patient registration data and test order/entry into hospital information system/laboratory information system.
* Trains employees and students in department procedures
* Responsibilities may vary over time.
* Required to perform other duties as required for the efficiency and effectiveness of the department and job role