How To Become A Phone Agent: What It Is and Career Path

What is a phone agent and how to become one

Updated January 8, 2025

2 min read

There is more than meets the eye when it comes to being a phone agent. For example, did you know that they make an average of $13.06 an hour? That's $27,170 a year! Between 2018 and 2028, the career is expected to grow -4% and produce -105,300 job opportunities across the U.S.

ScorePhone AgentUS Average

Salary

2.1

Avg. Salary $27,170

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.1

Race

American Indian and Alaska Native 0.64%

Asian 6.21%

Black or African American 9.96%

Hispanic or Latino 20.43%

Unknown 5.07%

White 57.69%

Gender

female 64.11%

male 35.89%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a phone agent

Explore phone agent education requirements

Most common phone agent degrees

High School Diploma

36.7 %

Bachelor's

22.6 %

Associate

22.4 %

Start to develop specific phone agent skills

Skills	Percentages
Customer Service	21.49%
Troubleshoot	14.77%
Customer Satisfaction	13.31%
Inbound Phone Calls	8.38%
Customer Care	7.97%

Complete relevant phone agent training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New phone agents learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a phone agent based on U.S. Bureau of Labor Statistics data and data from real phone agent resumes.

Research phone agent duties and responsibilities

Assist customers with DSL troubleshoot and minor pc issues preventing pc from connecting to internet.
Perform a variety of tasks including preparing PowerPoint presentations and spreadsheets, drafting e-mails or letters, organizing meeting/business luncheons.
Operate FedEx shipping system efficiently and accurately.

Prepare your phone agent resume

When your background is strong enough, you can start writing your phone agent resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a phone agent resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable phone agent resume templates

Build a professional phone agent resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your phone agent resume.