Phone agent demographics and statistics in the US
Phone agent demographics research summary. Zippia estimates phone agent demographics and statistics in the United States by using a database of 30 million profiles. Our phone agent estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about phone agents after extensive research and analysis:
- There are over 128,041 phone agents currently employed in the United States.
- 64.1% of all phone agents are women, while 35.9% are men.
- The average phone agent age is 40 years old.
- The most common ethnicity of phone agents is White (57.7%), followed by Hispanic or Latino (20.4%), Black or African American (10.0%) and Asian (6.2%).
- In 2022, women earned 97% of what men earned.
- 7% of all phone agents are LGBT.
- Phone agents are 67% more likely to work at private companies in comparison to public companies.
On this page
Phone agent demographics by:
Phone agent gender statistics
64.1% of phone agents are women and 35.9% of phone agents are men.
- Female, 64.1%
- Male, 35.9%
Phone agent gender ratio
| Gender | Percentages |
|---|---|
| Female | 64.1% |
| Male | 35.9% |
Phone agent gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$28,396
Female income
$27,553
Phone agent gender ratio over time
This data breaks down the percentage of men and women in phone agent positions over time. Currently, 64.1% of phone agents are female.
Phone agent gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 34.11% | 65.89% |
| 2011 | 33.96% | 66.04% |
| 2012 | 35.53% | 64.47% |
| 2013 | 35.99% | 64.01% |
| 2014 | 36.53% | 63.47% |
| 2015 | 36.40% | 63.60% |
| 2016 | 36.99% | 63.01% |
| 2017 | 37.45% | 62.55% |
| 2018 | 36.08% | 63.92% |
| 2019 | 35.62% | 64.38% |
| 2020 | 36.29% | 63.71% |
| 2021 | 35.89% | 64.11% |
Phone agent related jobs gender ratio
We compared phone agents with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Phone Agent | 36% | 64% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Phone agent demographics by race
The most common ethnicity among phone agents is White, which makes up 57.7% of all phone agents. Comparatively, 20.4% of phone agents are Hispanic or Latino and 10.0% of phone agents are Black or African American.
- White, 57.7%
- Hispanic or Latino, 20.4%
- Black or African American, 10.0%
- Asian, 6.2%
- Unknown, 5.1%
- American Indian and Alaska Native, 0.6%
Phone agent race
| Phone agent race | Percentages |
|---|---|
| White | 57.7% |
| Hispanic or Latino | 20.4% |
| Black or African American | 10.0% |
| Asian | 6.2% |
| Unknown | 5.1% |
| American Indian and Alaska Native | 0.6% |
Phone agent race and ethnicity over time
See how phone agent racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Phone agent race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 65.09% | 10.22% | 5.50% | 16.48% |
| 2011 | 64.81% | 10.51% | 5.64% | 16.35% |
| 2012 | 64.01% | 10.39% | 5.45% | 17.20% |
| 2013 | 64.36% | 10.22% | 5.62% | 16.88% |
| 2014 | 63.74% | 10.16% | 5.93% | 17.06% |
| 2015 | 63.12% | 9.91% | 5.71% | 18.18% |
| 2016 | 62.23% | 10.40% | 5.95% | 18.07% |
| 2017 | 63.15% | 9.82% | 5.92% | 17.90% |
| 2018 | 62.97% | 9.40% | 6.09% | 18.28% |
| 2019 | 62.56% | 9.59% | 5.89% | 18.79% |
| 2020 | 60.00% | 8.99% | 6.04% | 19.40% |
| 2021 | 57.69% | 9.96% | 6.21% | 20.43% |
Phone agent wage gap by race
According to our data, asian phone agents have the highest average salary compared to other ethnicities. Black or african american phone agents have the lowest average salary at $28,142.
| Ethnicity | Salary |
|---|---|
| Unknown | $28,176 |
| White | $28,439 |
| Black or African American | $28,142 |
| Asian | $28,860 |
| Hispanic or Latino | $28,370 |
Average phone agent age
See how the average age of phone agents varies based on ethnicity and gender.
Male
Female
Phone agent age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Phone agent age breakdown
The average age of phone agents is 40+ years years old, representing 49% of the phone agent population.
Phone agent age breakdown
| Phone Agent Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Phone agent educational attainment
The most common degree for phone agents is high school diploma, with 37% of phone agents earning that degree. The second and third most common degree levels are bachelor's degree degree at 23% and bachelor's degree degree at 22%.
- High School Diploma, 37%
- Bachelor's, 23%
- Associate, 22%
- Diploma, 9%
- Other Degrees, 9%
Phone agents by degree level
| Phone agent degree | Percentages |
|---|---|
| High School Diploma | 37% |
| Bachelor's | 23% |
| Associate | 22% |
| Diploma | 9% |
| Other Degrees | 9% |
Phone agent jobs you might like
Phone agent wage gap by degree level
According to the data, phone agents with a Master's degree earn more than those without, at $31,020 annually. With a Bachelor's degree, phone agents earn a median annual income of $29,994 compared to $27,742 for phone agents with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $31,020 |
| High School Diploma or Less | $26,950 |
| Bachelor's Degree | $29,994 |
| Some College/ Associate Degree | $27,742 |
Phone agent employment statistics
Most phone agents work for a private in the professional industry.
Company size where phone agents work
Below, you can see the size of companies where phone agents work.
Phone agent jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 6% |
| 50 - 100 employees | 8% |
| 100 - 500 employees | 20% |
| 500 - 1,000 employees | 10% |
| 1,000 - 10,000 employees | 26% |
| > 10,000 employees | 31% |
Phone agent jobs by company type
Employees with the phone agent job title have their preferences when it comes to working for a company. For instance, most phone agents prefer to work at private companies over public companies.
Phone agent jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 30% |
| Private | 67% |
| Government | 1% |
Phone agent jobs by industry
The most common industries for phone agents are professional, technology and retail.
Phone agent industry statistics
| Industry | Percentages |
|---|---|
| Professional | 16% |
| Technology | 15% |
| Fortune 500 | 12% |
| Retail | 9% |
| Media | 7% |
| Finance | 7% |
| Telecommunication | 5% |
| Hospitality | 4% |
| Health Care | 4% |
| Manufacturing | 3% |
| Transportation | 2% |
| Automotive | 2% |
| Construction | 2% |
| Start-up | 2% |
| Non Profits | 2% |
| Insurance | 2% |
| Real Estate | 2% |
| Education | 2% |
| Energy | 2% |
| Pharmaceutical | 1% |
| Government | 1% |
Phone agent turnover and employment statistics
Phone agent unemployment rate over time
The unemployment rate for phone agents between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Phone agent unemployment rate by year
| Year | Phone agent unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average phone agent tenure
The average phone agent stays at their job for 1-2 years, based on the 1,901 phone agents resumes in Zippia's database.
Phone agent tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 51% |
| 1-2 years | 28% |
| 3-4 years | 8% |
| 5-7 years | 9% |
| 8-10 years | 2% |
| 11+ years | 2% |
Phone agent LGBT ratio compared to similar jobs
Review the percent of phone agents that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Vault Custodian | 5.53% | 8,440 |
| Tenant Selector | 6.73% | 4,356 |
| Phone Agent | 7.19% | - |
| File Keeper | 8.60% | 3,419 |
| Credit Reporter | 8.99% | 6,790 |
| Library Aide | 11.16% | 40,987 |
| Human Resources Assistant & Recruiter | 15.31% | 68,356 |
Similar phone agent jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Vault Custodian | 5.53% | 8,440 |
| Tenant Selector | 6.73% | 4,356 |
| File Keeper | 8.60% | 3,419 |
| Credit Reporter | 8.99% | 6,790 |
| Library Aide | 11.16% | 40,987 |
| Human Resources Assistant & Recruiter | 15.31% | 68,356 |
Foreign languages spoken by phone agents
The most common foreign language among phone agents is Spanish at 78.9%. The second-most popular foreign language spoken is Russian at 5.3% and French is the third-most popular at 3.5%.
- Spanish, 78.9%
- Russian, 5.3%
- French, 3.5%
- Chinese, 1.8%
- Ukrainian, 1.8%
- Other, 8.7%
Phone agent languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 78.9% |
| Russian | 5.3% |
| French | 3.5% |
| Chinese | 1.8% |
| Ukrainian | 1.8% |
| Other | 8.7% |
