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Best phone banker certifications

Phone banker certifications allow job seekers to demonstrate their competency as an phone banker to employers. However, not all phone banker certifications provide the same value for job seekers.

The best certifications for a phone banker are Certified Sales Professional (CSP), Microsoft Office Specialist: Expert (Office 365 and Office 2019), and Certified Professional - Human Resource (IPMA-CP).

Below is a list of the best phone banker certifications. Obtaining an phone banker certification will give you a leg up when you apply for jobs and increase your potential salary.

8 best phone banker certifications

1. Certified Sales Professional (CSP)

The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling. From business creation to improved time and territory management; goal-setting to prospecting, and everything in between, attendees return to the territory with a renewed enthusiasm for selling.

Certification details
  • More than two years of education or training after high school required? Yes
  • More than two years of work experience required? Yes
  • Oral or written exam required? Yes
  • Renewal required? Every 3 year(s)

2. Microsoft Office Specialist: Expert (Office 365 and Office 2019)

Demonstrate that you have the advanced skills needed to get the most out of Office by earning a Microsoft Office Specialist: Expert certification in multiple Office programs.

Certification details
  • More than two years of education or training after high school required? No
  • More than two years of work experience required? No
  • Oral or written exam required? No
  • Renewal required? Every 1 year(s)

3. Certified Professional - Human Resource (IPMA-CP)

IPMA-HR strives to encourage excellence in public sector human resources, promote continuous learning and develop the next generation of leaders. To that end, IPMA-HR offers two internationally recognized certification programs to the public HR community: the IPMA-CP and the IPMA-CS.

Certification details
  • More than two years of education or training after high school required? Yes
  • More than two years of work experience required? Yes
  • Oral or written exam required? Yes
  • Renewal required? Every 3 year(s)

4. Professional Credit Associate (PCA)

Certification enables you to make your clients, customers, colleagues,employers and others with whom you do business aware of the knowledge and skill you have invested in your career in the credit industry.

Certification details
  • More than two years of education or training after high school required? No
  • More than two years of work experience required? No
  • Oral or written exam required? Yes
  • Renewal required? Every 5 year(s)
Certifying organization
Credit Professionals International

5. HIPAA Professional (HIPAAP)

The Center's HIPAAP designation imparts the knowledge you'll need to attain the goal of becoming a HIPAA privacy officer-focusing in on the administrative simplification provisions, particularly the policies and procedures that providers and organizations need in place to comply with privacy and security standards. This program will provide you with a solid grounding in HIPAA terminology, as well as the implications of HIPAA for the insurance industry.

Certification details
  • More than two years of education or training after high school required? Yes
  • More than two years of work experience required? No
  • Oral or written exam required? Yes
  • Renewal required? Every 2 year(s)
Certifying organization
Health Insurance Association of...

6. Certified Medical Office Manager (CMOM)

Experienced medical office professionals with exceptional administrative skills are eligible to sit for the Certified Medical Office Manager (CMOM) exam. To attain CMOM certification, all candidates must demonstrate a high level of knowledge in financial management, managed care contracting, personnel, and time management. Risk management, medical record keeping and facility management issues should also be mastered.

Certification details
  • More than two years of education or training after high school required? No
  • More than two years of work experience required? No
  • Oral or written exam required? Yes
  • Renewal required? 
Certifying organization
Practice Management Institute

7. Certified Management Accountant (CMA)

The CMA (Certified Management Accountant) is the advanced professional certification specifically designed to measure the accounting and financial management skills that drive business performance.

Certification details
  • More than two years of education or training after high school required? Yes
  • More than two years of work experience required? Yes
  • Oral or written exam required? Yes
  • Renewal required? Every 1 year(s)

8. Microsoft Certified Professional (MCP)

Microsoft Certified Professional (MCP) certification validates IT professional and developer technical expertise through rigorous, industry-proven, and industry-recognized exams. MCP exams cover a wide range of Microsoft products, technologies, and solutions.

Certification details
  • More than two years of education or training after high school required? Yes
  • More than two years of work experience required? Yes
  • Oral or written exam required? Yes
  • Renewal required? No
Certifying organization
Microsoft Corporation

What is the best certification for a phone banker?

The best phone banker certification is Certified Sales Professional (CSP). The Certified Sales Professional (CSP) is awarded by the Manufacturers Representatives Educational Research Foundation. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience.

Here's a bit more background on how to obtain this phone banker certification:

  • To become a certified Certified Sales Professional (CSP), you need to pass the exam.
  • This certificate requires more than two years of work experience.
  • Renew certification every 3 year.
Best certifications

The most common combination of phone banker certifications include: Certified Sales Professional (CSP), Microsoft Office Specialist: Expert (Office 365 and Office 2019), and Certified Professional - Human Resource (IPMA-CP).

Online courses for phone bankers to earn certifications

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