Phone Banker

Phone Banker Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 8,697 Phone Banker resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Five Key Resume Tips For Landing A Phone Banker Job:

Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Customer Service, be sure to list it as a skill.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Phone Banker Resume

Contact Information
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Phone Banker CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
For Phone Bankers, the skill that stands out above all others in terms of how frequently it shows up on phone banker resumes is customer service, which is more than twice as common as the next common skill: sales goals. Including these skills on your resume won't necessarily make you stand out from the crowd, but they can help reinforce your experience as a phone banker.
Top Skills for a Phone Banker
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Customer Solutions Specialist

  • Answered emails in university software in regards to remedy and goldmine Efficient in use of peoplesoft, remedy and goldmine
  • Provided customer service and completed transactions.
  • Worked closely with Geek Squad in aid to repairing and sharing knowledge of computers for customers.
  • Serviced clients in small businesses and residences, troubleshooting software and networking issues.
  • Assist Geek Squad with intake, diagnostics, and repairs of incoming customer technology items.

Example # 2

Consumer Banker

  • Serviced over 300 customers per month providing instructions and assistance on how to use the online banking services.
  • Achieved National Mortgage Licensing System (NMLS) registration to discuss and sell mortgage products.
  • Passed series 6, 63 and insurance exams as registered member of FINRA.
  • Assisted customer's with all aspects of home mortgage and home equity lines of credit.
  • Provided excellent customer service through telephone servicing by offering tech support and online navigation for all Chase customers.

Example # 3

Phone Banker

  • Assist customers in opening accounts as well as applying for auto and home equity loans.
  • Navigated Wells Fargo computer applications CIV, HOGAN, AFS, and Virtual Library in a Windows-based enviornment.
  • Home equity loans, account openings, Vector 5 overdraft report, daily account reports and branch call reports.
  • Performed ad-hoc analysis on benefits of changing audit procedures for new Hedge Fund and Private Equity Fund launches.
  • Oversee daily ATM Settlement, Safe Deposit box program Various cash handling experience i.e.

Example # 4

Phone Banker

  • Maintained call center goals, met all expectations with AHT, Adherence and Quality Assurance scores.
  • Exceeded required phone banker metrics: adherence, AHT, Availability, daily referrals
  • Hit goals/quotas and met KPI's and QA expectations.
  • Follow the right procedures with each call, keeping QA over 93%.
  • Created "Wall of Recognition" and facilitated two site wide quality campaigns to improve Gallup and QA scores.

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Write your work experience section in a way that embraces your phone banker skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from phone banker resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
As a phone banker, you may wonder exactly how your education section should look. Phone Banker roles often require a High School Diploma degree or higher, so the majority of phone banker resumes that we looked at contained a high school diploma degree.
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As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Phone Banker Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Phone Bankers. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Phone Bankers to learn more.

Average Employee Salary
Min 10%
Median 50%
Max 90%