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Working as a Phone Counselor

There is more than meets the eye when it comes to being a phone counselor. For example, did you know that they make an average of $16.74 an hour? That's $34,821 a year!

What Does a Phone Counselor Do

There are certain skills that many phone counselors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed emotional skills, interpersonal skills and communication skills.

When it comes to the most important skills required to be a phone counselor, we found that a lot of resumes listed 44.4% of phone counselors included crisis intervention, while 12.1% of resumes included hour crisis hotline, and 8.9% of resumes included appropriate level. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the phone counselor job title. But what industry to start with? Most phone counselors actually find jobs in the non profits and health care industries.

How To Become a Phone Counselor

If you're interested in becoming a phone counselor, one of the first things to consider is how much education you need. We've determined that 55.8% of phone counselors have a bachelor's degree. In terms of higher education levels, we found that 27.9% of phone counselors have master's degrees. Even though most phone counselors have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a phone counselor. When we researched the most common majors for a phone counselor, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on phone counselor resumes include high school diploma degrees or associate degree degrees.

You may find that experience in other jobs will help you become a phone counselor. In fact, many phone counselor jobs require experience in a role such as internship. Meanwhile, many phone counselors also have previous career experience in roles such as research assistant or volunteer.

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Average Salary$34,821

Phone Counselor Jobs

Phone Counselor Career Paths

Top Careers Before Phone Counselor

Volunteer
11.1 %

Top Careers After Phone Counselor

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Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Phone Counselor

Phone Counselors in America make an average salary of $34,821 per year or $17 per hour. The top 10 percent makes over $37,000 per year, while the bottom 10 percent under $32,000 per year.
Average Salary
$34,821

Best Paying Cities

0

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Crisis Phone Counselor
Crisis Phone Counselor
Outagamie County
Outagamie County
11/20/2020
11/20/2020
$35,27011/20/2020
$35,270
Crisis Phone Counselor
Crisis Phone Counselor
Outagamie County
Outagamie County
10/28/2020
10/28/2020
$35,27010/28/2020
$35,270
Phone Counselor
Phone Counselor
The Sante Group
The Sante Group
08/14/2020
08/14/2020
$39,65308/14/2020
$39,653
Crisis Phone Counselor
Crisis Phone Counselor
Outagamie County
Outagamie County
06/13/2020
06/13/2020
$35,27006/13/2020
$35,270
Crisis Phone Counselor
Crisis Phone Counselor
Outagamie County
Outagamie County
05/05/2020
05/05/2020
$35,27005/05/2020
$35,270

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Phone Counselor Demographics

Gender

female

70.6 %

male

24.3 %

unknown

5.1 %

Ethnicity

White

63.8 %

Hispanic or Latino

17.1 %

Black or African American

11.4 %

Foreign Languages Spoken

Spanish

63.9 %

French

11.1 %

Swahili

2.8 %
See More Demographics

Phone Counselor Education

Majors

Degrees

Bachelors

55.8 %

Masters

27.9 %

High School Diploma

5.8 %

Top Colleges for Phone Counselors

1. California State University - Long Beach

Long Beach, CA

In-State Tuition
$6,798
Enrollment
31,503

2. Hunter College of the City University of New York

New York, NY

In-State Tuition
$7,182
Enrollment
16,205

3. University of Pennsylvania

Philadelphia, PA

In-State Tuition
$55,584
Enrollment
10,764

4. Boston University

Boston, MA

In-State Tuition
$53,948
Enrollment
17,238

5. New York University

New York, NY

In-State Tuition
$51,828
Enrollment
26,339

6. University of North Carolina at Chapel Hill

Chapel Hill, NC

In-State Tuition
$8,987
Enrollment
18,946

7. Northwestern University

Evanston, IL

In-State Tuition
$54,568
Enrollment
8,451

8. SUNY at Albany

Albany, NY

In-State Tuition
$10,011
Enrollment
13,434

9. San Jose State University

San Jose, CA

In-State Tuition
$7,796
Enrollment
27,125

10. Columbia University in the City of New York

New York, NY

In-State Tuition
$59,430
Enrollment
8,216
See More Education Info

Entry Level Jobs For Becoming A Phone Counselor

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Phone Counselor

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 44.4% of phone counselors listed crisis intervention on their resume, but soft skills such as emotional skills and interpersonal skills are important as well.

  • Crisis Intervention, 48.3%
  • Appropriate Level, 14.7%
  • Mental Health, 10.1%
  • Suicide Prevention, 8.4%
  • Safety Plans, 3.5%
  • Other Skills, 15.0%
  • See All Phone Counselor Skills

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Top Phone Counselor Employers

1. Alachua Co. Sheriff
4.2
Avg. Salary: 
$50,312
Phone Counselors Hired: 
39+
2. Money Management International
4.4
Avg. Salary: 
$41,466
Phone Counselors Hired: 
7+
3. Cherry Hill
3.6
Avg. Salary: 
$24,726
Phone Counselors Hired: 
6+
4. Springstone
3.5
Avg. Salary: 
$42,368
Phone Counselors Hired: 
4+
5. Macomb County
3.9
Avg. Salary: 
$48,588
Phone Counselors Hired: 
2+
6. UMR
4.4
Avg. Salary: 
$45,015
Phone Counselors Hired: 
2+

Recently Added Phone Counselor Jobs

Updated October 2, 2020