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What is a Phone Counselor

There is more than meets the eye when it comes to being a Phone Counselor. For example, did you know that they make an average of $25.71 an hour? That's $53,469 a year!

Between 2018 and 2028, the career is expected to grow 11% and produce 81,200 job opportunities across the U.S.

What Does a Phone Counselor Do

There are certain skills that many Phone Counselors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Emotional skills and Interpersonal skills.

How To Become a Phone Counselor

If you're interested in becoming a Phone Counselor, one of the first things to consider is how much education you need. We've determined that 67.8% of Phone Counselors have a bachelor's degree. In terms of higher education levels, we found that 14.2% of Phone Counselors have master's degrees. Even though most Phone Counselors have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Phone Counselor. When we researched the most common majors for a Phone Counselor, we found that they most commonly earn Bachelor's Degree degrees or Master's Degree degrees. Other degrees that we often see on Phone Counselor resumes include Associate Degree degrees or High School Diploma degrees.

You may find that experience in other jobs will help you become a Phone Counselor. In fact, many Phone Counselor jobs require experience in a role such as Internship. Meanwhile, many Phone Counselors also have previous career experience in roles such as Research Assistant or Volunteer.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

And if you’re looking for a job, here are the five top employers hiring now:

  1. Money Management International Jobs (7)
  2. Sante Cares Jobs (7)
  3. DC International Jobs (1)
  4. Cherry Hill Jobs (6)
  5. University of Florida Jobs (2)
Average Salary
$53,469
Average Salary
Job Growth Rate
11%
Job Growth Rate
Job Openings
74,396
Job Openings
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Phone Counselor Career Paths

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Average Salary for a Phone Counselor

Phone Counselors in America make an average salary of $53,469 per year or $26 per hour. The top 10 percent makes over $70,000 per year, while the bottom 10 percent under $40,000 per year.
Average Salary
$53,469
Find Your Salary Estimate
How much should you be earning as an Phone Counselor? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

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Use Zippia's Salary Calculator to see how your pay matches up.

Choose From 10+ Customizable Phone Counselor Resume templates

Zippia allows you to choose from different easy-to-use Phone Counselor templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Phone Counselor resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Phone Counselor Demographics

Phone Counselor Gender Distribution

Male
Male
23%
Female
Female
77%

After extensive research and analysis, Zippia's data science team found that:

  • Among Phone Counselors, 76.6% of them are women, while 23.4% are men.

  • The most common race/ethnicity among Phone Counselors is White, which makes up 71.2% of all Phone Counselors.

  • The most common foreign language among Phone Counselors is Spanish at 63.9%.

Job Openings

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Phone Counselor Education

Phone Counselor Majors

Phone Counselor Degrees

Bachelors

67.8 %

Masters

14.2 %

Associate

8.8 %

Top Colleges for Phone Counselors

1. California State University - Long Beach

Long Beach, CA • Private

In-State Tuition
$6,798
Enrollment
31,503

2. Hunter College of the City University of New York

New York, NY • Private

In-State Tuition
$7,182
Enrollment
16,205

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

5. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

6. University of North Carolina at Chapel Hill

Chapel Hill, NC • Private

In-State Tuition
$8,987
Enrollment
18,946

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. SUNY at Albany

Albany, NY • Private

In-State Tuition
$10,011
Enrollment
13,434

9. San Jose State University

San Jose, CA • Private

In-State Tuition
$7,796
Enrollment
27,125

10. Columbia University in the City of New York

New York, NY • Private

In-State Tuition
$59,430
Enrollment
8,216
Job Openings

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Online Courses For Phone Counselor That You May Like

Addiction & Mental Health - Chemically Speaking Two (2hrs)
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Substance Abuse & Mental Health Interventions - Understand Drug & Alcohol Addiction & Mental Health. How to help people...

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Suicide Prevention
coursera

This course will explore the science of suicide research, prevention, and intervention. The field of suicide research is young and knowledge is rapidly changing. Topics will include terminology, epidemiology, historical and contemporary theories of suicide, modern approaches to suicide research, empirically supported approaches to prevention and intervention, the lived experiences of those with suicidal thoughts and attempts. Note: this course is not designed to address personal experiences with...

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Top Skills For a Phone Counselor

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 47.6% of Phone Counselors listed Crisis Intervention on their resume, but soft skills such as Communication skills and Emotional skills are important as well.

  • Crisis Intervention, 47.6%
  • Appropriate Level, 14.5%
  • Mental Health, 10.0%
  • Suicide Prevention, 8.3%
  • Safety Plans, 3.5%
  • Other Skills, 16.1%

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Top Phone Counselor Employers

Most Common Employers For Phone Counselor

RankCompanyZippia ScoreAverage Phone Counselor SalaryAverage Salary
1$79,652
2
2.The Christian Broadcasting Network
$47,709
3$47,378
4$47,378
5
5.Springstone
$47,233
6$46,999