Phone counselor demographics and statistics in the US
On this page
Phone counselor demographics by:
Phone counselor gender statistics
76.6% of phone counselors are women and 23.4% of phone counselors are men.
- Female, 76.6%
- Male, 23.4%
Phone counselor gender ratio
| Gender | Percentages |
|---|---|
| Female | 76.6% |
| Male | 23.4% |
Phone counselor gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$38,141
Female income
$36,944
Phone counselor gender ratio over time
This data breaks down the percentage of men and women in phone counselor positions over time. Currently, 76.6% of phone counselors are female.
Phone counselor gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 30.98% | 69.02% |
| 2011 | 29.43% | 70.57% |
| 2012 | 29.22% | 70.78% |
| 2013 | 29.00% | 71.00% |
| 2014 | 28.05% | 71.95% |
| 2015 | 28.13% | 71.87% |
| 2016 | 27.06% | 72.94% |
| 2017 | 26.37% | 73.63% |
| 2018 | 22.05% | 77.95% |
| 2019 | 23.23% | 76.77% |
| 2020 | 22.78% | 77.22% |
| 2021 | 23.42% | 76.58% |
Phone counselor related jobs gender ratio
We compared phone counselors with similar job titles to see how gender ratios vary. As you can see, public health worker and rehabilitation engineer have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Breastfeeding Educator | 2% | 98% |
| Certified Lactation Counselor | 3% | 97% |
| Lactation Specialist | 5% | 95% |
| Phone Counselor | 23% | 77% |
| Donation Worker | 70% | 30% |
| Rehabilitation Engineer | 70% | 30% |
| Public Health Worker | 81% | 19% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Phone counselor demographics by race
The most common ethnicity among phone counselors is White, which makes up 67.0% of all phone counselors. Comparatively, 12.2% of phone counselors are Hispanic or Latino and 11.3% of phone counselors are Black or African American.
- White, 67.0%
- Hispanic or Latino, 12.2%
- Black or African American, 11.3%
- Unknown, 5.9%
- Asian, 3.2%
- American Indian and Alaska Native, 0.4%
Phone counselor race
| Phone counselor race | Percentages |
|---|---|
| White | 67.0% |
| Hispanic or Latino | 12.2% |
| Black or African American | 11.3% |
| Unknown | 5.9% |
| Asian | 3.2% |
| American Indian and Alaska Native | 0.4% |
Phone counselor race and ethnicity over time
See how phone counselor racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Phone counselor race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 70.45% | 15.69% | 2.72% | 8.31% |
| 2011 | 69.57% | 15.56% | 2.82% | 8.79% |
| 2012 | 68.76% | 15.46% | 2.62% | 9.65% |
| 2013 | 69.18% | 15.73% | 2.66% | 9.33% |
| 2014 | 68.78% | 15.39% | 2.79% | 9.76% |
| 2015 | 69.46% | 14.13% | 3.09% | 10.11% |
| 2016 | 68.87% | 14.04% | 2.98% | 10.56% |
| 2017 | 69.66% | 14.06% | 2.85% | 10.41% |
| 2018 | 71.08% | 13.15% | 3.04% | 10.44% |
| 2019 | 71.17% | 11.18% | 3.27% | 10.29% |
| 2020 | 68.39% | 11.26% | 2.94% | 12.38% |
| 2021 | 67.00% | 11.28% | 3.23% | 12.21% |
Phone counselor wage gap by race
According to our data, asian phone counselors have the highest average salary compared to other ethnicities. Black or african american phone counselors have the lowest average salary at $37,477.
| Ethnicity | Salary |
|---|---|
| Unknown | $37,828 |
| White | $37,883 |
| Black or African American | $37,477 |
| Asian | $38,936 |
| Hispanic or Latino | $38,597 |
Average phone counselor age
See how the average age of phone counselors varies based on ethnicity and gender.
Male
Female
Phone counselor age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Unknown | 34.5 | 38 |
| White | 42 | 39 |
| Black or African American | 50.5 | 38.5 |
| Asian | 37 | |
| Hispanic or Latino | 33.5 | 35 |
Phone counselor age breakdown
The average age of phone counselors is 40+ years years old, representing 48% of the phone counselor population.
Phone counselor age breakdown
| Phone Counselor Years | Percentages |
|---|---|
| 40+ years | 48% |
| 30-40 years | 36% |
| 20-30 years | 17% |
Phone counselor educational attainment
The most common degree for phone counselors is bachelor's degree, with 68% of phone counselors earning that degree. The second and third most common degree levels are master's degree degree at 14% and master's degree degree at 9%.
- Bachelor's, 68%
- Master's, 14%
- Associate, 9%
- High School Diploma, 6%
- Other Degrees, 3%
Phone counselors by degree level
| Phone counselor degree | Percentages |
|---|---|
| Bachelor's | 68% |
| Master's | 14% |
| Associate | 9% |
| High School Diploma | 6% |
| Other Degrees | 3% |
Phone counselor jobs you might like
Phone counselor wage gap by degree level
| Education | Salary |
|---|---|
| Master's Degree | $40,870 |
| Bachelor's Degree | $36,544 |
Phone counselor employment statistics
Most phone counselors work for a private in the health care industry.
Company size where phone counselors work
Below, you can see the size of companies where phone counselors work.
Phone counselor jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 15% |
| 50 - 100 employees | 25% |
| 100 - 500 employees | 25% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 20% |
| > 10,000 employees | 5% |
Phone counselor jobs by company type
Employees with the phone counselor job title have their preferences when it comes to working for a company. For instance, most phone counselors prefer to work at private companies over education companies.
Phone counselor jobs by sector
| Company type | Percentages |
|---|---|
| Education | 21% |
| Public | 9% |
| Private | 52% |
| Government | 18% |
Phone counselor jobs by industry
The most common industries for phone counselors are health care, non profits and education.
Phone counselor industry statistics
| Industry | Percentages |
|---|---|
| Health Care | 25% |
| Non Profits | 15% |
| Education | 13% |
| Government | 11% |
| Professional | 9% |
| Finance | 5% |
| Pharmaceutical | 4% |
| Insurance | 4% |
| Hospitality | 3% |
| Technology | 3% |
| Media | 2% |
| Fortune 500 | 2% |
| Retail | 2% |
| Transportation | 1% |
| Start-up | 1% |
| Real Estate | 1% |
| Construction | 1% |
| Manufacturing | 1% |
Phone counselor turnover and employment statistics
Phone counselor unemployment rate over time
The unemployment rate for phone counselors between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Phone counselor unemployment rate by year
| Year | Phone counselor unemployment rate |
|---|---|
| 2010 | 5.18% |
| 2011 | 5.42% |
| 2012 | 4.84% |
| 2013 | 4.91% |
| 2014 | 3.67% |
| 2015 | 3.13% |
| 2016 | 3.01% |
| 2017 | 2.42% |
| 2018 | 1.85% |
| 2019 | 2.15% |
| 2020 | 1.40% |
| 2021 | 1.92% |
Average phone counselor tenure
The average phone counselor stays at their job for 1-2 years, based on the 424 phone counselors resumes in Zippia's database.
Phone counselor tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 31% |
| 1-2 years | 41% |
| 3-4 years | 8% |
| 5-7 years | 9% |
| 8-10 years | 6% |
| 11+ years | 5% |
Phone counselor LGBT ratio compared to similar jobs
Review the percent of phone counselors that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Anger Control Counselor | 8.96% | 58,069 |
| Probation Officer | 9.50% | 55,952 |
| College Program Internship | 10.75% | 104,939 |
| Race Relations Adviser | 11.25% | 22,090 |
| Personal Advocate | 11.48% | 70,768 |
| Phone Counselor | 15.06% | - |
| Mental Health Associate | 15.06% | 122,947 |
Similar phone counselor jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Anger Control Counselor | 8.96% | 58,069 |
| Probation Officer | 9.50% | 55,952 |
| College Program Internship | 10.75% | 104,939 |
| Race Relations Adviser | 11.25% | 22,090 |
| Personal Advocate | 11.48% | 70,768 |
| Mental Health Associate | 15.06% | 122,947 |
Foreign languages spoken by phone counselors
The most common foreign language among phone counselors is Spanish at 63.9%. The second-most popular foreign language spoken is French at 11.1% and Swahili is the third-most popular at 2.8%.
- Spanish, 63.9%
- French, 11.1%
- Swahili, 2.8%
- Chinese, 2.8%
- Mandarin, 2.8%
- Other, 16.6%
Phone counselor languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 63.9% |
| French | 11.1% |
| Swahili | 2.8% |
| Chinese | 2.8% |
| Mandarin | 2.8% |
| Other | 16.6% |