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Become A Phone Operator

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Working As A Phone Operator

  • Interacting With Computers
  • Getting Information
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • Make Decisions

  • $96,149

    Average Salary

What Does A Phone Operator Do At Best Buy

* Engage the customer using soft skills while solving issues, providing end to end solutions, and customer support over the phone
* Use cross-functional company resources and tools to meet customer needs
* Understand basic Sales, Price Match, Returns/Exchanges and Store Pickup processes as outlined in SOP and policies listed on
* Ability to speak to weekly/daily promotions and offers
* Maintain a knowledgeable partnership with nearby retail locations and associates
* Accountable for driving positive customer feedback (NPS) survey results

What Does A Phone Operator Do At Omni Hotels

* Correct use of phone equipment, consoles, headsets, telephones and other related equipment.
* Answer calls in accordance with established procedures.
* Answer and respond to guest problems and/or requests courteously and accurately
* Ensure release of any Company, hotel, brand, and guest information is consistent with privacy policies, practices and regulations.
* Prompt response to all emergency calls for help.
* Determine course of action, notify appropriate management and authorities in accordance with established procedures.
* Schedule wake-up calls or set wake-up clock.
* Sort and process guest related mail in accordance with established procedures.
* Maintain fax machine and send/receive guest faxes.
* Process appropriate charges for this service.
* Explain and demonstrate TDD operations for guests.
* Maintain a clean and safe phone area.
* Be familiar with reservation procedures and assist as needed.
* On time and at work when scheduled, and in proper uniform.
* Attend department meetings as scheduled.
* Consistent professional and positive attitude and actions when communicating with guests and associates.
* Report any incidents of guest dissatisfaction or other matters of significance to manager / supervisor so that corrective measures may be taken.
* Comply with policies and procedures.
* Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
* Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
* Check with manager / supervisor before leaving work area for any reason.
* Perform special projects and other responsibilities as assigned.
* Participate in task forces and committees as requested.
* Any other tasks / duties as requested by management

What Does A Phone Operator Do At VCA Antech, Inc.

* Answer busy incoming calls.
* Transfer incoming calls to the correct department, staff, or voicemail.
* Office/admin work as needed in between calls.
* Provide excellent client service at all times

What Does A Phone Operator Do At Sun Eye Care Pa

* Will answer incoming calls, relay verbal messages to staff member Take messages and deliver messages to appropriate staff member Page staff members to advise them of a call Date stamp time of call and record in computer system.
* Perform other clerical duties as necessary

What Does A Phone Operator Do At Pinnacle Credit Union

* The Part Time Teller / Phone Operator will be trained on the completing transactions for members, answering phones, and customer service.
* This individual will rotate between being a teller and receptionist

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Phone Operator Jobs

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Phone Operator Career Paths

Phone Operator
Clerk Case Manager Assistant Director
Administrative Director
8 Yearsyrs
Barista Sales Consultant Personal Banker
Banking Center Manager
5 Yearsyrs
Machine Operator Office Manager Business Office Manager
Business Office Director
9 Yearsyrs
Call Center Representative Call Center Supervisor Call Center Manager
Call Center Director
8 Yearsyrs
Clerk Office Administrator Event Coordinator
Catering Sales Manager
5 Yearsyrs
Home Health Aid Billing Specialist Collections Specialist
Collections Manager
5 Yearsyrs
Call Center Representative Call Center Manager
Director Of Call Center Operations
10 Yearsyrs
Barista General Manager Director Of Sales
Director Of Sales And Operations
10 Yearsyrs
Driver Technical Support Specialist Technical Support Manager
Director, Customer Support
11 Yearsyrs
Driver Self-Employed Food Service Worker
Food Service Supervisor
5 Yearsyrs
Member Service Representative Service Supervisor Manager, Member Services
Member Service Director
6 Yearsyrs
Pharmacist Technician Office Manager Office Manager Of Human Resources
Office And Operations Manager
6 Yearsyrs
Home Health Aid Patient Care Technician Medical Assistant
Practice Manager
9 Yearsyrs
Office Manager General Manager Operations Vice President
Senior Vice President-Operations
14 Yearsyrs
Machine Operator Technician Service Manager
Service Operations Manager
8 Yearsyrs
Office Manager Technician Service Technician
Technical Services Manager
7 Yearsyrs
Medical Records Clerk Medical Records Supervisor Managing Supervisor
Workforce Manager
7 Yearsyrs
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Do you work as a Phone Operator?

Help others decide if this is a good career for them

Do you work as a Phone Operator?

Phone Operator Demographics

Gender

Female

76.5%

Male

21.7%

Unknown

1.9%
Ethnicity

White

58.7%

Hispanic or Latino

21.1%

Black or African American

10.4%

Asian

6.5%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

74.3%

French

6.5%

Japanese

2.8%

Portuguese

2.3%

Chinese

2.3%

Arabic

2.3%

Italian

1.4%

German

1.4%

Hindi

0.9%

Mandarin

0.9%

Swahili

0.5%

Vietnamese

0.5%

Dutch

0.5%

Hmong

0.5%

Somali

0.5%

Korean

0.5%

Khmer

0.5%

Lithuanian

0.5%

Thai

0.5%

Chickasaw

0.5%
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Phone Operator Education

Schools

University of Phoenix

12.9%

Bryant and Stratton College

7.0%

Ashford University

6.4%

Liberty University

5.8%

Rasmussen College

5.3%

Bakersfield College

5.3%

College of Southern Nevada

5.3%

University of Memphis

4.7%

Strayer University

4.7%

Kaplan University

4.7%

Eastern Washington University

4.1%

The Academy

4.1%

Nassau Community College

4.1%

Austin Community College

4.1%

Florida State University

4.1%

Tyler Junior College

3.5%

Washtenaw Community College

3.5%

Valencia College

3.5%

Glendale Community College

3.5%

University of Texas at San Antonio

3.5%
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Majors

Business

20.5%

Criminal Justice

9.1%

Health Care Administration

8.2%

Psychology

8.1%

Medical Assisting Services

7.5%

Nursing

6.8%

General Studies

5.3%

Accounting

4.4%

Liberal Arts

3.8%

Communication

3.7%

English

3.4%

Education

3.2%

Computer Science

2.5%

Cosmetology

2.3%

Graphic Design

2.2%

Social Work

2.1%

Pharmacy

1.9%

Management

1.7%

Biology

1.7%

Sociology

1.7%
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Degrees

Other

40.6%

Bachelors

28.3%

Associate

17.0%

Certificate

6.6%

Masters

3.8%

Diploma

2.9%

License

0.6%

Doctorate

0.2%
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How Would You Rate The Salary Of a Phone Operator?

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Top Skills for A Phone Operator

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  1. Phone Calls
  2. Customer Service
  3. Scheduling Appointments
You can check out examples of real life uses of top skills on resumes here:
  • Direct phone calls to the designated department and give customer assistance to questions or concerns a person may have.
  • Support administrative processes including contacting patients, creation of schedules and providing customer service for eleven cardiologists.
  • Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
  • Listen to customer requests, referring to geographical directories to answer questions and provide emergency information.
  • Perform a variety of administrative tasks including data entry and analysis, gathering patient materials.

How Would You Rate Working As a Phone Operator?

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Top Phone Operator Employers

Jobs From Top Phone Operator Employers

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