A phone operator helps clients by transferring calls, answering questions, and providing information. They attend to customer requests, using alphabetical or geographical directories to answer questions. They assist people with physical disabilities or people who are in emergencies to make calls. Similarly, they help clients with special billing requests. Asides from that, they operate phone switchboards and systems to aid complete connections. Phone operators may perform clerical duties, which include typing, sorting mail, and updating directory information. They operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls. They promote company products, services, and savings plans.
A high school diploma or its equivalent is the minimum academic requirement for phone operators. You can find employment in business firms, answering services, schools, hospitals, and public offices. You must possess communication, patience, and maths skills. Phone operators earn an average salary of $30,829 per year. This ranges between $21,000 and $44,000.
There is more than meets the eye when it comes to being a phone operator. For example, did you know that they make an average of $13.54 an hour? That's $28,154 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many phone operators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed listening skills, patience and problem-solving skills.
When it comes to the most important skills required to be a phone operator, we found that a lot of resumes listed 23.0% of phone operators included communication, while 11.2% of resumes included customer service, and 11.0% of resumes included phone calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the phone operator job title. But what industry to start with? Most phone operators actually find jobs in the professional and hospitality industries.
If you're interested in becoming a phone operator, one of the first things to consider is how much education you need. We've determined that 23.8% of phone operators have a bachelor's degree. In terms of higher education levels, we found that 1.7% of phone operators have master's degrees. Even though some phone operators have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a phone operator. When we researched the most common majors for a phone operator, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on phone operator resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a phone operator. In fact, many phone operator jobs require experience in a role such as cashier. Meanwhile, many phone operators also have previous career experience in roles such as sales associate or customer service representative.