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Become A Phone Operator

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Working As A Phone Operator

  • Interacting With Computers
  • Getting Information
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • Make Decisions

  • $27,440

    Average Salary

What Does A Phone Operator Do At Best Buy

* Engage the customer using soft skills while solving issues, providing solutions, and customer support over the phone.
* Use cross-functional company resources and tools to meet customer needs.
* Understand basic Checkout, Customer Service (Price Match, Returns/Exchanges) and Store Pickup processes as outlined in SOP and policies listed on BestBuy.com.
* Ability to speak to weekly/daily promotions and offers.
* Maintain a knowledgeable partnership with nearby retail locations and associates.
* Accountable for driving positive customer feedback (NPS) survey results

What Does A Phone Operator Do At Marriott

* Operate telephone switchboard station in order to answer telephone calls.
* Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.
* Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
* Answer, record, and process all guest calls, requests, questions, or concerns.
* Receive, record, and relay messages accurately, completely, and legibly.
* Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction.
* Provide information to guests about room features, property amenities, and local areas of interest.
* Assist guests with accessing the internet.
* Report accidents, injuries, and unsafe work conditions to manager.
* Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
* Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
* Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
* Develop and maintain positive working relationships with others, and support team to reach common goals.
* Comply with quality assurance expectations and standards.
* Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
* Perform other reasonable job duties as requested by Supervisors.
* To apply now, go to: https://marriott.taleo.Net/careersection/2/jobdetail.ftl?job=17002OWQ Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
* Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
* Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin

What Does A Phone Operator Do At Tri-City Medical Center

* Triaging phone calls
* Successfully determine if patient phone call requires immediate attention by another department or supervisor
* Appropriately screen calls to ensure that they are routed to correct department
* Registration/Scheduling
* Accurately registers patient and/or verifies patient demographic information into practice management system
* Registers patient into patient portal and sends forms via portal or snail mails paperwork for those without internet access
* Schedules patient appointments for appropriate physician in correct time allocation and correct office (Carlsbad vs Oceanside)
* Responsible for monitoring assigned providers’ schedules to ensure scheduling is accurate and/or provider has full schedule, to be monitored at least 3 days out.
* Pulls new referrals from ‘Referral Pool’ in EHR system during down time on the phone
* Contacts patients who No
* Show and offer to reschedule missed appointment
* Works dashboard at the beginning of every morning shift to ensure those patients who have cancelled their appointment via the service are cancelled from the schedule
* Works wait list from the dashboard
* Customer Service
* Provides the highest quality service, meeting customer needs, with utmost kindness, care, compassion, courtesy, empathy and friendliness.
* Uses friendly voice, speaks clearly and is empathetic to patients’ needs
* Provides information needed for patient visit to include directions to appointment location
* Encourages patient portal
* Strives for maximum patient satisfaction
* Uses effective communication techniques to engage the patient and peers
* Cross function
* Works in collaboration with the Patient Coordinator Department, Front Desk personnel and clinical personnel
* May work at front desk checking in patients as needed per office volume
* May be required to assist Patient Coordinator Department
* May assist with patient form completion in office
* Practice Requirements
* Ensures patient confidentiality is always protected, both audible and visual
* HIPPA Notice of Privacy Practice is on display and given to all new patients and then every three years
* Ensures compliance with all medical practice regulations, such as, but not limited to HIPAA and OSHA
* May assist where any OSNC supervisor feels appropriate to best suit needs of OSNC
* Demonstrates flexibility in schedules and assignments in order to meet the needs of the clinic.
* Additional duties as assigned by Management.
* Safety and Infection Control Responsibilities
* Responsible to maintain a safe and clean environment, including department/unit based safety and infection control requirements.
* Demonstrates behaviors that are consistent with the Medical Center’s Mission and Values
* Performs job responsibilities in an ethical, compliant manner consistent with the Medical Center’s values, policies, procedures and code of conduct.
* Works well with team members toward a common purpose.
* Reinforces the efforts and goals of the work group.
* Supports the team’s decisions, regardless of individual viewpoint.
* Demonstrates flexibility in schedules and assignments in order to meet the needs of the Work Unit/Department.
* Utilizes, maintains, and allocates equipment and supplies in a cost effective and efficient manner.
* Improves productivity through proper time management
* Seeks feedback from customers and team members in order to identify and improve processes and outcomes

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Phone Operator Career Paths

Phone Operator Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Portuguese

  • Chinese

  • Japanese

  • Arabic

  • Italian

  • German

  • Hindi

  • Mandarin

  • Swahili

  • Vietnamese

  • Dutch

  • Hmong

  • Somali

  • Korean

  • Khmer

  • Lithuanian

  • Armenian

  • Chickasaw

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Phone Operator Education

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Top Skills for A Phone Operator


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Top Phone Operator Skills

  1. Customer Service Skills
  2. Phone Calls
  3. Telephone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Perform excellent customer service skills to clients as well as patients.
  • Direct phone calls to the designated department and give customer assistance to questions or concerns a person may have.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Perform a variety of administrative tasks including data entry and analysis, gathering patient materials.
  • Route emergency calls, page individuals, relay route written verbal messages, place calls or arrange conference calls as instructed.

Top Phone Operator Employers

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