Average Salary
$28,154
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
52,488
Job Openings

Phone Operator Careers

A phone operator helps clients by transferring calls, answering questions, and providing information. They attend to customer requests, using alphabetical or geographical directories to answer questions. They assist people with physical disabilities or people who are in emergencies to make calls. Similarly, they help clients with special billing requests. Asides from that, they operate phone switchboards and systems to aid complete connections. Phone operators may perform clerical duties, which include typing, sorting mail, and updating directory information. They operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls. They promote company products, services, and savings plans.

A high school diploma or its equivalent is the minimum academic requirement for phone operators. You can find employment in business firms, answering services, schools, hospitals, and public offices. You must possess communication, patience, and maths skills. Phone operators earn an average salary of $30,829 per year. This ranges between $21,000 and $44,000.

There is more than meets the eye when it comes to being a phone operator. For example, did you know that they make an average of $13.54 an hour? That's $28,154 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Phone Operator Do

There are certain skills that many phone operators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed listening skills, patience and problem-solving skills.

When it comes to the most important skills required to be a phone operator, we found that a lot of resumes listed 23.0% of phone operators included communication, while 11.2% of resumes included customer service, and 11.0% of resumes included phone calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the phone operator job title. But what industry to start with? Most phone operators actually find jobs in the professional and hospitality industries.

How To Become a Phone Operator

If you're interested in becoming a phone operator, one of the first things to consider is how much education you need. We've determined that 23.8% of phone operators have a bachelor's degree. In terms of higher education levels, we found that 1.7% of phone operators have master's degrees. Even though some phone operators have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a phone operator. When we researched the most common majors for a phone operator, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on phone operator resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a phone operator. In fact, many phone operator jobs require experience in a role such as cashier. Meanwhile, many phone operators also have previous career experience in roles such as sales associate or customer service representative.

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Average Salary
$28,154
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
52,488
Job Openings

Phone Operator Career Paths

Top Careers Before Phone Operator

Cashier
26.9 %

Top Careers After Phone Operator

Cashier
19.6 %

Phone Operator Jobs You Might Like

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Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Phone Operator

Phone Operators in America make an average salary of $28,154 per year or $14 per hour. The top 10 percent makes over $37,000 per year, while the bottom 10 percent under $21,000 per year.
Average Salary
$28,154
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Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Phone Operator
Phone Operator
Prestige Staffing
Prestige Staffing
08/05/2021
08/05/2021
$31,30508/05/2021
$31,305
Phone Operator
Phone Operator
Robert Half
Robert Half
07/09/2021
07/09/2021
$35,68807/09/2021
$35,688
Phone Operator
Phone Operator
Aston Carter
Aston Carter
06/29/2021
06/29/2021
$33,39206/29/2021
$33,392
Virtual Ecommerce Phone Support Operator)
Virtual Ecommerce Phone Support Operator)
Advance Auto Parts
Advance Auto Parts
06/16/2021
06/16/2021
$30,78306/16/2021
$30,783
Phone Operator
Phone Operator
Marcus Corporation
Marcus Corporation
05/22/2021
05/22/2021
$29,21805/22/2021
$29,218

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Phone Operator Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Phone Operator. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Phone Operator Resume

At Zippia, we went through countless Phone Operator resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Phone Operator Resume Examples And Templates

Phone Operator Demographics

Gender

female

73.1 %

male

22.0 %

unknown

4.9 %

Ethnicity

White

63.1 %

Hispanic or Latino

17.5 %

Black or African American

13.4 %

Foreign Languages Spoken

Spanish

77.3 %

French

6.2 %

Portuguese

2.5 %
Show More Phone Operator Demographics

Phone Operator Education

Majors

Business
20.9 %

Degrees

High School Diploma

39.0 %

Bachelors

23.8 %

Associate

20.2 %
Show More Phone Operator Education Requirements

Online Courses For Phone Operator That You May Like

Customer Service
udemy
4.6
(4,254)

How to Approach New Customers and Maintain Existing Ones...

Managing Customer Service
ed2go

Become indispensable to any organization by understanding how to identify and meet customer needs...

Start Improving Customer Service
udemy
4.1
(2,025)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

See more
Job type you want
Full Time
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Top Skills For a Phone Operator

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 23.0% of phone operators listed communication on their resume, but soft skills such as listening skills and patience are important as well.

  • Communication, 23.0%
  • Customer Service, 11.2%
  • Phone Calls, 11.0%
  • Telephone Calls, 6.1%
  • Scheduling Appointments, 4.0%
  • Other Skills, 44.7%
  • See All Phone Operator Skills

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Top Phone Operator Employers

1. Walmart
4.8
Avg. Salary: 
$28,871
Phone Operators Hired: 
430+
2. Target
4.7
Avg. Salary: 
$28,771
Phone Operators Hired: 
158+
3. Best Buy
4.8
Avg. Salary: 
$28,787
Phone Operators Hired: 
133+
4. The Home Depot
4.8
Avg. Salary: 
$28,716
Phone Operators Hired: 
125+
5. Pizza Hut
4.2
Avg. Salary: 
$23,688
Phone Operators Hired: 
88+
6. Lowe's Companies
4.6
Avg. Salary: 
$28,610
Phone Operators Hired: 
75+

Phone Operator Videos

Updated August 18, 2021