Phone operator job description
Example phone operator requirements on a job description
- Proficiency in using multi-line phone systems
- Knowledge of customer service principles and practices
- Ability to handle customer complaints and inquiries
- Proficiency in using computerized telephone systems
- Expertise in problem-solving
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Ability to multi-task and prioritize tasks
- Attention to detail and accuracy
- Flexibility to work in shifts
Phone operator job description example 1
Cliff House phone operator job description
The
Phone Operator
will warmly and enthusiastically greet all incoming calls and assists callers with answers to their questions and ensures theirs calls are forwarded to their desired location. You are also an integral member of the team that handles emergency situations by acting as the communication center and dispatcher for the emergency response team.
Benefits for our Phone Operators:
Referral Bonuses Hotel, Restaurant, Spa and Retail Discounts at Our Portfolio of Hotels
Responsibilities
Enthusiastically greet all incoming calls, knowledgeably answer questions, anticipate the callers needs, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a fantastic, welcoming personality that can relate to guests & associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency. Calmly and confidently communicate with and dispatch appropriate emergency personnel.
Qualifications
A qualified applicant is a "people person" who is flexible with their schedule, loves to serve others, knows how to multi-task and isn't easily flustered.
Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous experience passionately providing service to others and assisting with emergency situations. People Person. The best part of serving others is creating experiences for them that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate fluently in English.
Needed Attributes
Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Phone operator job description example 2
Pyramid Hotel Group phone operator job description
At the Boston Marriott Burlington we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Boston Marriott Burlington can mean for you!
DescriptionProvides assistance to all guests calling in to the hotel and within the hotel. Commuinicates in a clear and personalized manner. Responsible for dispatching calls to engineering staff, housekeeping staff and bell staff in order to provide outstanding service to all guests.
This individual is responsible for answering incoming calls to the hotel and must have good typing skills, a pleasant attitude and excellent phone demeanor. The PBX Telephone Operator must work well handling a high volume of calls. The PBX Telephone Operator should be comfortable and able to answer questions relating to the hotel.
Requirements- Must be available to work a flexible schedule to include weekends & holidays
- Minimum of oneyear hospitality experience in customer service
- Experience in a call center environment preferred
- Experience using and navigating various computer systems
- Strong verbal and interpersonal skills
- Must possess strong multitasking skills
- Works well independently or as part of a team
- Strong attention to detail
- Commitment to exceptional guest service
- A positive attitude
- Adheres to the policies and procedures of the hotel
Phone operator job description example 3
National Veterinary Associates phone operator job description
Learn, Connect, & Make A Difference as a Veterinary Client Care Coordinator!
If you want to grow with a business and be part of something that makes a difference in the lives of people, their pets, and our community, we would like to talk to you!
Who We Are:
Our vision is to promote the human/animal bond for our clients and foster individual growth for our team members.We are looking for more amazing team members who can help us continue to achieve this vision.
What You'll Do:
•We are looking for someone who can grow with the business.You will be involved in everything from providing care for our clients and their pets, to contributing your thoughts on growth opportunities & ways to improve how we deliver our best care & service.
•We need a value driven individual who collaborates with & supports all team members to deliver a distinctive & delightful client experience.
Who We Want:
•We are seeking a Client Care Coordinator who can provide the best experience for clients & their pets.
•There is no typical day. We are built to make a difference for the clients who trust us with their pets and that means we must be responsive to their needs, not focused on our own.
•We are looking for the person in this position to be ethical, positive, reliable, accountable for their own actions, & serves to improve the skills and abilities of those around them.
Why Work For Us:
SAHO works every day to create a culture that allows us to thrive, do our best and build a strong, cohesive team.We are fully committed to the growth and development of each of our team members.
This position requires nights (we close at 10pm) & weekend shifts.
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Updated March 14, 2024
