Automatically apply for jobs with Zippi

Upload your resume to get started.

Phone operator skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical phone operator skills. We ranked the top skills for phone operators based on the percentage of resumes they appeared on. For example, 15.3% of phone operator resumes contained patients as a skill. Continue reading to find out what skills a phone operator needs to be successful in the workplace.

15 phone operator skills for your resume and career

1. Patients

Here's how phone operators use patients:

Registered patients, scheduled appointments, processed referrals, verified insurance, forwarded messages to proper destination.
Support administrative processes including contacting patients, creation of schedules and providing customer service for eleven cardiologists.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how phone operators use customer service:

Greeted customers and provided quality customer service, ensuring customers were adequately attended to, to reduce customer confusion or frustration.
Provided excellent customer service for all incoming calls, managed appointments, expedited messages, and efficiently routed patient information.

3. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how phone operators use phone calls:

Job responsibilities consisted of answering phone calls and recording important information for my manager.
Take and dispatch emergency phone calls for multiple different types of companies and hospitals, send out emergency services when necessary.

4. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how phone operators use telephone calls:

Answer telephone calls and route them to the correct departments.
Paged individuals to inform them of telephone calls, using paging or interoffice communication equipment.

5. Front Desk

Here's how phone operators use front desk:

Front Desk Answering multiple phone lines for hotel Guests, Departments of the hotel, and assist in Emergency protocols.
Manage front desk, (visitor's entrance) switchboard, typed & transmitted wires between plant locations.

6. Computer System

Here's how phone operators use computer system:

Used various computer systems to record and distribute information regarding customer survey response.
Received telephone intake information from customers and entered into the computer system.

Choose from 10+ customizable phone operator resume templates

Build a professional phone operator resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your phone operator resume.

7. Schedule Appointments

Here's how phone operators use schedule appointments:

Schedule appointments with customers dealing with minimal availability.
Dispatch all calls accordingly*Handle complaints*Schedule appointments for patients

8. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how phone operators use direct calls:

Tracked any changes to accurately and effectively direct callers.
Operate communications to direct calls or provide information.

9. Emergency Situations

Here's how phone operators use emergency situations:

Handled other emergency situations including trauma alerts and other codes as required.
Act as liaison between cab drivers and police departments in emergency situations.

10. Inbound Calls

Here's how phone operators use inbound calls:

Placed orders from inbound calls, efficiently entered orders into database, pleasant with patrons within and over the telephone.
Answered inbound calls for High School graduation announcement orders for people that had problems or needed help with orders.

11. PBX

PBX represents Private Branch Exchange, which is a private phone network utilized inside an organization or association. The clients of the PBX telephone framework can call internally (inside their organization) and remotely (with the rest of the world), utilizing diverse correspondence stations like Voice over IP or ISDN.

Here's how phone operators use pbx:

Answered phones for 4 different locations through a PBX phone system.
Assisted customers place long distance calls, PBX, coin operated and credit calls.Established connections for residential and business phone service.

12. DR

DR is an academic title used as a designation for a person(s) who already has obtained a doctorate (Ph.D.) in a particular field of discipline. In medicine, DR is used by medical practitioners whose job is to tend to the sick and diseased regardless of whether or not they hold a doctoral-level degree.

Here's how phone operators use dr:

Work with DR office and Insurance Co to insure coverage of policy and customer satisfaction.
Handled heavy in-bound phone calls regarding Connecticut housing, Patients information per Dr.'s request.

13. Multi-Line Phone System

Here's how phone operators use multi-line phone system:

Maintained multi-line phone system via software communication coordinator.
Operated multi-line phone system and sophisticated banking software.

14. Patient Appointments

Here's how phone operators use patient appointments:

Gather patient personal and medical information to schedule patient appointments.
Scheduled patient appointments and provided clerical support.

15. Emergency Calls

Here's how phone operators use emergency calls:

Route clinical questions and emergency calls to clinical staff of physician accordingly to established policy.
Dispatched emergency calls appropriately, also arranged conference calls as directed.

5 Phone Operator resume examples

Build a professional phone operator resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your phone operator resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Phone Operators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of phone operator skills to add to your resume

The most important skills for a phone operator resume and required skills for a phone operator to have include:

Patients
Customer Service
Phone Calls
Telephone Calls
Front Desk
Computer System
Schedule Appointments
Direct Calls
Emergency Situations
Inbound Calls
PBX
DR
Multi-Line Phone System

Patient Appointments
Emergency Calls
Outbound Calls
Transferring Calls
Relay Messages
Alumni
Two Way Radios
EMR
HIPAA
Hippa
Customer Complaints
Customer Calls
Customer Orders

Sales Floor
Customer Inquiries
Credit Card Transactions
Phone Messages
Phone Orders
Quality Customer Service
Multi-Line Telephone
Food Orders
Conference Calls
Verbal Messages
Customer Issues

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs