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Become A Phone Representative

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Working As A Phone Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

Example Of What A Phone Representative does

  • Answer incoming phone calls from health care providers (i.e.
  • Prioritized Data entry daily to ensure customers' needs were met.
  • Maintained and projected the credit union's professional reputation.
  • Initiated investigations and researched claims for providers while utilizing communication skills.
  • Processed and reviewed claims with medical providers and facilities.
  • Answer high volume phone calls.
  • Maintain Broadband Internet service capabilities, while using Client/server software technologies.
  • Work with response team in email correspondences.
  • Make outbound calls regarding customer inquires.
  • Answered inbound phone calls from store personnel.
  • Recommended for and attained position on Verizon Tech Coach Chat team based on performance.
  • Answered incoming calls from T-Mobile customers regarding services, account information, etc.
  • Learn basic computer skills and being bilingual in Spanish.
  • Obtain customer information such as name, address, payment method, and enter orders into the system.
  • Resolved provider service inquiries Benefit and Eligibility information
  • Responded to complex customer calls.
  • 78251Answered incoming calls as customer service inquiries.
  • Assign technicians to customers locations after the phone troubleshooting.
  • Networked with St. Lawrence alumni on campus initiatives and fundraising goals
  • Provided technical support and retention, for Spring PCS and world com wireless customers.

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How To Become A Phone Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Phone Representative jobs

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Phone Representative Career Paths

Phone Representative
Delivery Driver Service Technician Service Manager
Account Manager
5 Yearsyrs
Front Desk Clerk Home Health Aid Call Center Representative
Call Center Manager
6 Yearsyrs
Home Health Aid Licensed Practical Nurse Case Manager
Career Manager
6 Yearsyrs
Billing Specialist Accountant General Manager
Center Manager
6 Yearsyrs
Specialist Account Manager Business Developer
Entrepreneur
5 Yearsyrs
Medical Assistant Technician Technical Support Specialist
Information Technology Manager
8 Yearsyrs
Warehouse Worker Technician Sales Consultant
Internet Sales Manager
6 Yearsyrs
Billing Specialist Operations Manager General Manager
Owner/Operator
6 Yearsyrs
Machine Operator Security Officer Account Manager
Product Manager
7 Yearsyrs
Delivery Driver Maintenance Technician Production Supervisor
Production Manager
6 Yearsyrs
Collector Specialist Business Analyst
Quality Assurance Manager
9 Yearsyrs
Sandwich Artist Delivery Driver Account Manager
Sales Account Manager
6 Yearsyrs
Warehouse Worker Warehouse Manager Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Medical Assistant Office Manager Account Manager
Sales Manager
5 Yearsyrs
Specialist Sales Specialist Senior Sales Representative
Senior Representative
5 Yearsyrs
Home Health Aid Security Officer Technician
Service Manager
7 Yearsyrs
Machine Operator Production Supervisor Operations Manager
Site Manager
7 Yearsyrs
Collector Account Manager Technical Support Specialist
Support Supervisor
5 Yearsyrs
Front Desk Clerk Specialist Operation Supervisor
Team Manager
5 Yearsyrs
Sandwich Artist Home Health Aid Warehouse Associate
Warehouse Manager
5 Yearsyrs
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Phone Representative Demographics

Gender

  • Female

    65.9%
  • Male

    32.6%
  • Unknown

    1.6%

Ethnicity

  • White

    80.7%
  • Hispanic or Latino

    12.1%
  • Asian

    5.2%
  • Unknown

    1.4%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    73.7%
  • French

    5.3%
  • German

    3.9%
  • Portuguese

    2.6%
  • Russian

    2.6%
  • Mandarin

    1.3%
  • Vietnamese

    1.3%
  • Bosnian

    1.3%
  • Yoruba

    1.3%
  • Serbian

    1.3%
  • Greek

    1.3%
  • Dakota

    1.3%
  • Polish

    1.3%
  • Croatian

    1.3%
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Phone Representative

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Phone Representative Education

Phone Representative

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Full Time
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Top Skills for A Phone Representative

CustomerServiceSkillsTelephoneCallsDataEntryCreditCardInboundPhoneCallsEligibilityInformationInternetOutboundCallsAlumniComplexCustomerCallsHealthCareProvidersCommunicationSkillsCustomerInformationREPEmailComputerSkillsPotentialCustomersHighVolumeTroubleshootCustomerServiceInquiries

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Top Phone Representative Skills

  1. Customer Service Skills
  2. Telephone Calls
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Demonstrate great customer service skills.
  • Received and placed telephone calls regarding customer banking.
  • Performed general clerical work and data entry
  • Determine validity of Credit Card charges in dispute Collect payments Explain billing statements Explain financial rewards, interest rates and fees
  • Answered inbound phone calls from store personnel.

Top Phone Representative Employers

Phone Representative Videos

A Day in the Life: Call Center Agent

A Day in the Life of Congressman Rodney Davis

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