There is more than meets the eye when it comes to being a phone representative. For example, did you know that they make an average of $15.53 an hour? That's $32,311 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many phone representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed physical stamina, computer skills and communication skills.
When it comes to the most important skills required to be a phone representative, we found that a lot of resumes listed 22.4% of phone representatives included customer service, while 11.8% of resumes included inbound calls, and 5.3% of resumes included telephone calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
If you're interested in becoming a phone representative, one of the first things to consider is how much education you need. We've determined that 24.1% of phone representatives have a bachelor's degree. In terms of higher education levels, we found that 2.2% of phone representatives have master's degrees. Even though some phone representatives have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a phone representative. When we researched the most common majors for a phone representative, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on phone representative resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a phone representative. In fact, many phone representative jobs require experience in a role such as cashier. Meanwhile, many phone representatives also have previous career experience in roles such as customer service representative or sales associate.