Working as a Phone Representative

There is more than meets the eye when it comes to being a phone representative. For example, did you know that they make an average of $15.53 an hour? That's $32,311 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Phone Representative Do

There are certain skills that many phone representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed physical stamina, computer skills and communication skills.

When it comes to the most important skills required to be a phone representative, we found that a lot of resumes listed 22.4% of phone representatives included customer service, while 11.8% of resumes included inbound calls, and 5.3% of resumes included telephone calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

How To Become a Phone Representative

If you're interested in becoming a phone representative, one of the first things to consider is how much education you need. We've determined that 24.1% of phone representatives have a bachelor's degree. In terms of higher education levels, we found that 2.2% of phone representatives have master's degrees. Even though some phone representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a phone representative. When we researched the most common majors for a phone representative, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on phone representative resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a phone representative. In fact, many phone representative jobs require experience in a role such as cashier. Meanwhile, many phone representatives also have previous career experience in roles such as customer service representative or sales associate.

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Average Salary$32,311
Job Growth Rate-2%

Phone Representative Jobs

Phone Representative Career Paths

Top Careers Before Phone Representative
Cashier25.4 %
Server4.9 %
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Top Careers After Phone Representative
Cashier19.4 %
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What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Phone Representative

Phone Representatives in America make an average salary of $32,311 per year or $16 per hour. The top 10 percent makes over $40,000 per year, while the bottom 10 percent under $25,000 per year.
Average Salary
$32,311

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Work From Home Opportunity! Phone Representatives Needed!
Work From Home Opportunity! Phone Representatives Needed!
Aerotek
Aerotek
07/09/2020
07/09/2020
$29,21807/09/2020
$29,218
Work From Home Opportunity! Phone Representatives Needed!
Work From Home Opportunity! Phone Representatives Needed!
Aerotek
Aerotek
06/22/2020
06/22/2020
$29,21806/22/2020
$29,218
Communications Phone Representative
Communications Phone Representative
Robert Half
Robert Half
04/14/2020
04/14/2020
$22,95704/14/2020
$22,957
Claims Phone Representative
Claims Phone Representative
Enterprise Holdings
Enterprise Holdings
03/03/2020
03/03/2020
$30,00003/03/2020
$30,000
Phone Representative
Phone Representative
Enterprise Holdings
Enterprise Holdings
11/24/2019
11/24/2019
$31,30511/24/2019
$31,305

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Phone Representative Demographics

Gender

Female

63.3 %

Male

32.1 %

Unknown

4.6 %
Ethnicity

White

64.5 %

Hispanic or Latino

16.7 %

Black or African American

10.2 %
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Foreign Languages Spoken

Spanish

74.8 %

French

7.2 %

German

2.9 %
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Phone Representative Education

Schools

Indiana University South Bend

7.7 %

University of South Florida

7.1 %

Saint Louis Community College

7.1 %

Mesa Community College - Boswell

5.9 %
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Majors

Business

21.9 %

Medical Assisting Services

8.4 %

Psychology

7.7 %

Nursing

7.3 %
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Degrees

High School Diploma

39.9 %

Bachelors

24.1 %

Associate

17.8 %

Diploma

8.8 %
Show More

Entry Level Jobs For Becoming A Phone Representative

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Full Time
Part Time
Internship
Temporary

Top Skills For a Phone Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 22.4% of phone representatives listed customer service on their resume, but soft skills such as physical stamina and computer skills are important as well.

Phone Representative Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a phone representative. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

At Zippia, we went through countless phone representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Write a Phone Representative Resume

At Zippia, we went through countless phone representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Top Phone Representative Employers

1. UnitedHealth Group
3.9
Avg. Salary: 
$63,446
Phone Representatives Hired: 
316+
2. Convergys
4.3
Avg. Salary: 
$28,526
Phone Representatives Hired: 
86+
3. Press Ganey
4.6
Avg. Salary: 
$62,516
Phone Representatives Hired: 
86+
4. Spectrum
4.8
Avg. Salary: 
$46,297
Phone Representatives Hired: 
72+
5. Teleperformance
3.8
Avg. Salary: 
$28,130
Phone Representatives Hired: 
63+
6. Sitel Operating
4.3
Avg. Salary: 
$31,273
Phone Representatives Hired: 
57+

Phone Representative Videos

Recently Added Phone Representative Jobs

Updated October 2, 2020