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Become A Phone Representative

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Working As A Phone Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

Example Of What A Phone Representative does

  • Answer incoming phone calls from health care providers (i.e.
  • Prioritized Data entry daily to ensure customers' needs were met.
  • Maintained and projected the credit union's professional reputation.
  • Initiated investigations and researched claims for providers while utilizing communication skills.
  • Processed and reviewed claims with medical providers and facilities.
  • Answer high volume phone calls.
  • Maintain Broadband Internet service capabilities, while using Client/server software technologies.
  • Work with response team in email correspondences.
  • Make outbound calls regarding customer inquires.
  • Answered inbound phone calls from store personnel.
  • Recommended for and attained position on Verizon Tech Coach Chat team based on performance.
  • Answered incoming calls from T-Mobile customers regarding services, account information, etc.
  • Learn basic computer skills and being bilingual in Spanish.
  • Obtain customer information such as name, address, payment method, and enter orders into the system.
  • Resolved provider service inquiries Benefit and Eligibility information
  • Responded to complex customer calls.
  • 78251Answered incoming calls as customer service inquiries.
  • Assign technicians to customers locations after the phone troubleshooting.
  • Networked with St. Lawrence alumni on campus initiatives and fundraising goals
  • Provided technical support and retention, for Spring PCS and world com wireless customers.

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How To Become A Phone Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.


Customer service representatives typically need a high school diploma.


Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Phone Representative jobs

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Top Skills for A Phone Representative


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Top Phone Representative Skills

  1. Customer Service Skills
  2. Telephone Calls
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Demonstrate great customer service skills.
  • Received and placed telephone calls regarding customer banking.
  • Performed general clerical work and data entry
  • Determine validity of Credit Card charges in dispute Collect payments Explain billing statements Explain financial rewards, interest rates and fees
  • Answered inbound phone calls from store personnel.

Top Phone Representative Employers

Phone Representative Videos

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A Day in the Life of Congressman Rodney Davis