Phone representative demographics and statistics in the US
Phone representative demographics research summary. Zippia estimates phone representative demographics and statistics in the United States by using a database of 30 million profiles. Our phone representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about phone representatives after extensive research and analysis:
- There are over 225,264 phone representatives currently employed in the United States.
- 65.4% of all phone representatives are women, while 34.6% are men.
- The average phone representative age is 40 years old.
- The most common ethnicity of phone representatives is White (58.5%), followed by Hispanic or Latino (20.1%), Black or African American (10.0%) and Asian (5.5%).
- In 2022, women earned 94% of what men earned.
- 7% of all phone representatives are LGBT.
- Phone representatives are 65% more likely to work at private companies in comparison to public companies.
On this page
Phone representative demographics by:
Phone representative gender statistics
65.4% of phone representatives are women and 34.6% of phone representatives are men.
- Female, 65.4%
- Male, 34.6%
Phone representative gender ratio
| Gender | Percentages |
|---|---|
| Female | 65.4% |
| Male | 34.6% |
Phone representative gender pay gap
Women earn 94¢ for every $1 earned by men
Male income
$47,073
Female income
$44,132
Phone representative gender ratio over time
This data breaks down the percentage of men and women in phone representative positions over time. Currently, 65.4% of phone representatives are female.
Phone representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 32.86% | 67.14% |
| 2011 | 32.71% | 67.29% |
| 2012 | 34.26% | 65.74% |
| 2013 | 34.71% | 65.29% |
| 2014 | 35.24% | 64.76% |
| 2015 | 35.12% | 64.88% |
| 2016 | 35.70% | 64.30% |
| 2017 | 36.14% | 63.86% |
| 2018 | 34.79% | 65.21% |
| 2019 | 34.35% | 65.65% |
| 2020 | 35.01% | 64.99% |
| 2021 | 34.61% | 65.39% |
Phone representative related jobs gender ratio
We compared phone representatives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Phone Representative | 35% | 65% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Phone representative demographics by race
The most common ethnicity among phone representatives is White, which makes up 58.5% of all phone representatives. Comparatively, 20.1% of phone representatives are Hispanic or Latino and 10.0% of phone representatives are Black or African American.
- White, 58.5%
- Hispanic or Latino, 20.1%
- Black or African American, 10.0%
- Asian, 5.5%
- Unknown, 5.2%
- American Indian and Alaska Native, 0.7%
Phone representative race
| Phone representative race | Percentages |
|---|---|
| White | 58.5% |
| Hispanic or Latino | 20.1% |
| Black or African American | 10.0% |
| Asian | 5.5% |
| Unknown | 5.2% |
| American Indian and Alaska Native | 0.7% |
Phone representative race and ethnicity over time
See how phone representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Phone representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 65.88% | 10.25% | 4.82% | 16.14% |
| 2011 | 65.60% | 10.54% | 4.96% | 16.01% |
| 2012 | 64.80% | 10.42% | 4.77% | 16.86% |
| 2013 | 65.14% | 10.25% | 4.93% | 16.54% |
| 2014 | 64.52% | 10.20% | 5.25% | 16.72% |
| 2015 | 63.91% | 9.94% | 5.03% | 17.84% |
| 2016 | 63.02% | 10.43% | 5.27% | 17.73% |
| 2017 | 63.94% | 9.85% | 5.24% | 17.56% |
| 2018 | 63.75% | 9.43% | 5.41% | 17.94% |
| 2019 | 63.35% | 9.62% | 5.21% | 18.45% |
| 2020 | 60.79% | 9.02% | 5.36% | 19.06% |
| 2021 | 58.48% | 9.99% | 5.53% | 20.09% |
Phone representative wage gap by race
According to our data, asian phone representatives have the highest average salary compared to other ethnicities. Black or african american phone representatives have the lowest average salary at $46,176.
| Ethnicity | Salary |
|---|---|
| Unknown | $46,294 |
| White | $47,227 |
| Black or African American | $46,176 |
| Asian | $48,735 |
| Hispanic or Latino | $46,980 |
Average phone representative age
See how the average age of phone representatives varies based on ethnicity and gender.
Male
Female
Phone representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Phone representative age breakdown
The average age of phone representatives is 40+ years years old, representing 49% of the phone representative population.
Phone representative age breakdown
| Phone Representative Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Phone representative educational attainment
The most common degree for phone representatives is high school diploma, with 37% of phone representatives earning that degree. The second and third most common degree levels are bachelor's degree degree at 27% and bachelor's degree degree at 19%.
- High School Diploma, 37%
- Bachelor's, 27%
- Associate, 19%
- Diploma, 10%
- Other Degrees, 7%
Phone representatives by degree level
| Phone representative degree | Percentages |
|---|---|
| High School Diploma | 37% |
| Bachelor's | 27% |
| Associate | 19% |
| Diploma | 10% |
| Other Degrees | 7% |
Phone representative jobs you might like
Phone representative wage gap by degree level
According to the data, phone representatives with a Master's degree earn more than those without, at $56,884 annually. With a Bachelor's degree, phone representatives earn a median annual income of $52,930 compared to $44,781 for phone representatives with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $56,884 |
| High School Diploma or Less | $42,089 |
| Bachelor's Degree | $52,930 |
| Some College/ Associate Degree | $44,781 |
Phone representative employment statistics
Most phone representatives work for a private in the professional industry.
Company size where phone representatives work
Below, you can see the size of companies where phone representatives work.
Phone representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 10% |
| 100 - 500 employees | 19% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 29% |
| > 10,000 employees | 30% |
Phone representative jobs by company type
Employees with the phone representative job title have their preferences when it comes to working for a company. For instance, most phone representatives prefer to work at private companies over public companies.
Phone representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 31% |
| Private | 65% |
| Government | 1% |
Phone representative jobs by industry
The most common industries for phone representatives are professional, finance and technology.
Phone representative industry statistics
| Industry | Percentages |
|---|---|
| Professional | 17% |
| Fortune 500 | 15% |
| Finance | 10% |
| Technology | 9% |
| Retail | 8% |
| Media | 7% |
| Health Care | 5% |
| Telecommunication | 5% |
| Insurance | 5% |
| Manufacturing | 3% |
| Hospitality | 3% |
| Education | 3% |
| Internet | 2% |
| Non Profits | 2% |
| Start-up | 2% |
| Pharmaceutical | 1% |
| Government | 1% |
| Automotive | 1% |
| Construction | 1% |
| Energy | 1% |
| Real Estate | 1% |
Phone representative turnover and employment statistics
Phone representative unemployment rate over time
The unemployment rate for phone representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Phone representative unemployment rate by year
| Year | Phone representative unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average phone representative tenure
The average phone representative stays at their job for 1-2 years, based on the 5,276 phone representatives resumes in Zippia's database.
Phone representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 47% |
| 1-2 years | 32% |
| 3-4 years | 8% |
| 5-7 years | 8% |
| 8-10 years | 3% |
| 11+ years | 2% |
Phone representative LGBT ratio compared to similar jobs
Review the percent of phone representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Advertising Space Clerk | 5.53% | 70,369 |
| Contact Officer | 6.73% | 56,957 |
| Phone Representative | 7.19% | - |
| Records Clerk | 8.60% | 101,023 |
| Credit Reporter | 8.99% | 6,790 |
| Pager | 11.16% | 103 |
| Human Resources Secretary | 15.31% | 49,749 |
Similar phone representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Advertising Space Clerk | 5.53% | 70,369 |
| Contact Officer | 6.73% | 56,957 |
| Records Clerk | 8.60% | 101,023 |
| Credit Reporter | 8.99% | 6,790 |
| Pager | 11.16% | 103 |
| Human Resources Secretary | 15.31% | 49,749 |
Foreign languages spoken by phone representatives
The most common foreign language among phone representatives is Spanish at 74.8%. The second-most popular foreign language spoken is French at 7.2% and German is the third-most popular at 2.9%.
- Spanish, 74.8%
- French, 7.2%
- German, 2.9%
- Dakota, 2.2%
- Portuguese, 1.4%
- Other, 11.5%
Phone representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 74.8% |
| French | 7.2% |
| German | 2.9% |
| Dakota | 2.2% |
| Portuguese | 1.4% |
| Other | 11.5% |
