Phone Representative Education Requirements And Courses

Phone representative education requirements

Updated January 8, 2025

2 min read

Usually, phone representatives don't need a college education. The most common degree for phone representatives is high school diploma with 37% graduates, with only 27% phone representative graduates earning bachelor's degree. Phone representatives who decided to graduate from college often finish University of Phoenix or St. Louis. Some good skills to have in this position include customer service, outbound calls and telephone calls.

What education do you need to become a phone representative?

What degree do you need to be a phone representative?

The most common degree for phone representatives is high school diploma, with 37% of phone representatives earning that degree. The second and third most common degree levels are bachelor's degree degree at 27% and bachelor's degree degree at 19%.

High School Diploma, 37%

Bachelor's, 27%

Associate, 19%

Diploma, 10%

Other Degrees, 7%

What should I major in to become a phone representative?

You should major in business to become a phone representative. 23% of phone representatives major in business. Other common majors for a phone representative include general studies and criminal justice.

Business, 23%

General Studies, 9%

Criminal Justice, 7%

Psychology, 6%

Other Majors, 55%

Best majors for phone representatives

Rank	Major	Percentages
1	Business	23.5%
2	General Studies	9.3%
3	Criminal Justice	7.0%
4	Psychology	6.0%
5	Nursing	5.3%

Show more common phone representative majors

20 best online courses for phone representatives

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1. CVS Health Call Center Customer Service

The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...

2. CVS Health Retail Customer Service

The demand for customer service representatives is huge, there are thousands of open job roles in the US alone. This program prepares you for a retail customer service role. Retail customer service is an exciting career where every day is a new day and a new adventure. The target audience for this certificate is anyone who is customer obsessed and is looking to launch a career in retail customer service.\n\nThis program uniquely prepares you for your new role by using a blend of videos,...

3. Customer Service & Support For Customer Service Executives

4.5

(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

4. Customer Service, Customer Support, And Customer Experience

4.6

(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

5. Customer Service Fundamentals

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

6. Dealing With Angry Customers

4.3

(254)

Skills and Techniques for Handling Most Customer Situations...

7. Customer Service English Essentials

4.7

(6,873)

Learn the English phrases, sentences, and tips you'll need to handle customer service situations over the phone...

8. Customer Service Mastery: Delight Every Customer

4.7

(18,204)

Master Customer Service using this practical customer care course...

9. Brilliant Customer Service: How to Impress your Customers!

4.7

(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

10. Customer Service Fundamentals: Putting People First

4.4

(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

11. Customer Service

4.6

(11,267)

How to Approach New Customers and Maintain Existing Ones...

12. Getting Started with Call Center Training

4.4

(607)

Call Center Training is essential for both new hires and existing staff to sharpen their skills and feel motivated...

13. Business Communication Skills: Handling Clients & Customers

4.4

(1,161)

Soft Skills Training Social Skills Business Etiquette Business English Customer Service Training...

14. [2023] Customer Service 2.0: Learn Digital Customer Service

4.5

(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

15. Customer Service Foundation

4.5

(290)

An introductory course about understanding the foundations of Customer Service...

16. Zendesk for Customer Service Agents Training Course

4.6

(1,065)

How to provide great customer support using Zendesk, a course for beginners...

17. Start Improving Customer Service

4.8

(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

18. The Customer: Build a Customer Service Strategy (BITE SIZE)

4.5

(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

19. Customer Service: 6 Keys To Exceptional Customer Service

4.6

(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

20. Cisco CUCM Quickstart Guide To Admin Services Phones Users

4.7

(251)

Cisco Call Manager Guide For Cisco CCNP Collaboration CLCOR CCT CUCM Cisco Unified Communication Manager CLCOR CLACCM...

Average phone representative salary by education level

According to our data, phone representatives with a Master's degree earn the highest average salary, at $56,884 annually. Phone representatives with a Bachelor's degree earn an average annual salary of $52,930.

Phone representative education level	Phone representative salary
Master's Degree	$56,884
High School Diploma or Less	$42,089
Bachelor's Degree	$52,930
Some College/ Associate Degree	$44,781