We calculated that 22% of Phone Representatives are proficient in Customer Service, Outbound Calls, and Telephone Calls. They’re also known for soft skills such as Communication skills, Computer skills, and Listening skills.
We break down the percentage of Phone Representatives that have these skills listed on their resume here:
Most phone representatives list "customer service," "outbound calls," and "telephone calls" as skills on their resumes. We go into more details on the most important phone representative responsibilities here: Arguably the most important personality trait for a phone representative to have happens to be communication skills. An example from a resume said this about the skill, "customer service representatives must be able to provide clear information in writing, by phone, or in person." Additionally, other resumes have pointed out that phone representatives can use communication skills to "facilitated communications between patients, nurses, health care providers, insurance companies, pharmacies, and medical laboratories. " Another trait important for fulfilling phone representative duties is computer skills. According to a phone representative resume, "customer service representatives must be adept at using computers. ." Here's an example of how phone representatives are able to utilize computer skills: "work with multiple computer programs at once" Listening skills is also an important skill for phone representatives to have. This example of how phone representatives use this skill comes from a phone representative resume, "representatives must listen carefully to ensure that they understand customers in order to assist them." Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "communicated via email, im and the internet for bookings as well. " A phone representative responsibilities sometimes require "patience." The responsibilities that rely on this skills are shown by this resume excerpt: "representatives should be patient and polite, especially when interacting with dissatisfied customers." This resume example shows how this skill is used by phone representatives: "provided exceptional customer service by exhibiting caring, concern and patience in all customer interactions. " Yet another important skill that a phone representative must demonstrate is "problem-solving skills." Representatives must determine solutions to customers’ problems This is clearly demonstrated in this example from a phone representative who stated: "provided claim status information and resolved complex billing and payment issues by having claims reconsidered. " While "customer-service skills" is listed last on this skills list, don't underestimate its importance to phone representative responsibilities. The skill is described by this resume snippet, "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." Here is an example of how this skill is used, "maintained collections requirement of 20,000 dollars per hour tracked customer contact information, delinquent accounts, payment plans and late fees. "
See the full list of phone representative skills.
After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a phone representative. We found that 26.8% of phone representatives have graduated with a bachelor's degree and 2.2% of people in this position have earned their master's degrees. While some phone representatives have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every three phone representatives were not college graduates.
Those phone representatives who do attend college, typically earn either a business degree or a general studies degree. Less commonly earned degrees for phone representatives include a criminal justice degree or a psychology degree.
Once you're ready to become a phone representative, you should explore the companies that typically hire phone representatives. According to phone representative resumes that we searched through, phone representatives are hired the most by Regions Financial, Columbia Sportswear, and Enterprise Holdings. Currently, Regions Financial has 11 phone representative job openings, while there are 2 at Columbia Sportswear and 2 at Enterprise Holdings.
But if you're interested in companies where you might earn a high salary, phone representatives tend to earn the biggest salaries at Revenue Group, JX Truck Center - Wausau, and Regions Financial. Take Revenue Group for example. The median phone representative salary is $31,877. At JX Truck Center - Wausau, phone representatives earn an average of $31,513, while the average at Regions Financial is $30,968. You should take into consideration how difficult it might be to secure a job with one of these companies.
View more details on phone representative salaries across the United States.
For the most part, phone representatives make their living in the professional and finance industries. Phone representatives tend to make the most in the telecommunication industry with an average salary of $38,498. The phone representative annual salary in the finance and health care industries generally make $32,655 and $30,942 respectively. Additionally, phone representatives who work in the telecommunication industry make 41.3% more than phone representatives in the technology Industry.