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Become A Phone Sales

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Working As A Phone Sales

  • Performing for or Working Directly with the Public
  • Selling or Influencing Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • $21,780

    Average Salary

What Does A Phone Sales Do

Retail sales workers include both those who sell retail merchandise, such as clothing, furniture, and cars, (called retail salespersons) and those who sell spare and replacement parts and equipment, especially car parts (called parts salespersons). Both types of workers help customers find the products they want and process customers’ payments.

Duties

Retail sales workers typically do the following:

  • Greet customers and offer them assistance
  • Recommend merchandise based on customers’ wants and needs
  • Explain the use and benefit of merchandise to customers
  • Answer customers’ questions
  • Show how merchandise works, if applicable
  • Add up customers’ total purchases and accept payment
  • Inform customers about current sales, promotions, and policies about payments and exchanges

The following are examples of types of retail sales workers:

Retail salespersons work in stores where they sell goods, such as books, cars, clothing, cosmetics, electronics, furniture, lumber, plants, shoes, and many other types of merchandise.

In addition to helping customers find and select items to buy, many retail salespersons process the payment for the sale, which typically involves operating cash registers.

After taking payment for the purchases, retail salespersons may bag or package the purchases.

Depending on the hours they work, retail salespersons may have to open or close cash registers. This includes counting the money in the register and separating charge slips, coupons, and exchange vouchers. They may also make deposits at a cash office.

For information about other workers who receive and disburse money, see the profile on cashiers.

In addition, retail salespersons may help stock shelves or racks, arrange for mailing or delivery of purchases, mark price tags, take inventory, and prepare displays.

For some retail sales jobs, particularly those involving expensive and complex items, retail sales workers need special knowledge or skills. For example, those who sell cars must be able to explain the features of various models, manufacturers’ specifications, different types of options on the car, financing available, and the details of associated warranties.

In addition, retail sales workers must recognize security risks and thefts and understand their organization’s procedures for handling thefts—procedures that may include notifying security guards or calling police.

Parts salespersons sell spare and replacement parts and equipment, especially car parts. Most work in either automotive parts stores or automobile dealerships. They take customers’ orders, inform customers of part availability and price, and take inventory.

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How To Become A Phone Sales

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Phone Sales jobs

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Phone Sales Career Paths

Phone Sales
Delivery Driver Maintenance Technician Service Manager
Account Manager
5 Yearsyrs
Delivery Driver Service Technician Service Manager
Branch Manager
6 Yearsyrs
Driver Dispatcher Operations Manager
Business Development Manager
9 Yearsyrs
Office Manager General Manager Account Executive
Director Of Sales
10 Yearsyrs
Appointment Setter Account Manager Director Of Sales
Director Of Sales And Marketing
9 Yearsyrs
Sales Consultant Senior Sales Representative Account Executive
District Sales Manager
7 Yearsyrs
Sales Consultant Sales Manager
General Sales Manager
8 Yearsyrs
Crew Member Technician Technical Support Specialist
Information Technology Manager
8 Yearsyrs
Home Health Aid Security Officer Sales Consultant
Internet Sales Manager
6 Yearsyrs
Home Health Aid Technician Sales Manager
Market Manager
7 Yearsyrs
Crew Member Specialist Account Manager
National Account Manager
8 Yearsyrs
Specialist Analyst Business Analyst
Product Manager
7 Yearsyrs
Appointment Setter Home Health Aid Property Manager
Regional Manager
8 Yearsyrs
Driver Delivery Driver Operations Manager
Regional Sales Manager
9 Yearsyrs
Account Executive Territory Manager Account Manager
Sales Account Manager
6 Yearsyrs
Account Executive Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Office Manager Account Manager Account Executive
Sales Manager
5 Yearsyrs
Sales Manager Office Manager Account Manager
Senior Account Manager
7 Yearsyrs
Sales Manager General Manager Account Executive
Territory Manager
7 Yearsyrs
Specialist Operations Manager Account Executive
Territory Sales Manager
7 Yearsyrs
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Average Length of Employment
Sales Promoter 2.6 years
Sales Person 2.2 years
Sales Consultant 2.2 years
Sales Assoc 2.1 years
Sales Clerk 2.0 years
Phone Sales 2.0 years
Sales Assistant 2.0 years
Sales Agent 2.0 years
Inside Sales Agent 1.9 years
Cellular Sales 1.9 years
Sales Expert 1.9 years
Cashier/Sales 1.6 years
Sales Associate 1.6 years
Attendant Sales 1.6 years
Phone Operator 1.6 years
Adviser Sales 1.5 years
Sales Team Member 1.5 years
Sales Internship 0.5 years
Top Employers Before
Cashier 14.9%
Manager 5.1%
Server 4.0%
Waitress 3.0%
Supervisor 2.3%
Owner 2.1%
Top Employers After
Cashier 9.9%
Owner 3.8%
Manager 3.7%
Server 3.3%
Driver 3.1%
Waitress 3.0%

Phone Sales Demographics

Gender

Male

50.9%

Female

47.6%

Unknown

1.5%
Ethnicity

White

79.3%

Hispanic or Latino

12.8%

Asian

5.9%

Unknown

1.5%

Black or African American

0.5%
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Languages Spoken

Spanish

54.5%

French

10.4%

Portuguese

5.2%

Chinese

2.6%

Japanese

2.6%

Tagalog

2.6%

Russian

2.6%

Korean

2.6%

Italian

2.6%

Swedish

1.3%

Indonesian

1.3%

Filipino

1.3%

Vietnamese

1.3%

Braille

1.3%

Greek

1.3%

Ukrainian

1.3%

Gujarati

1.3%

Carrier

1.3%

Polish

1.3%

Mandarin

1.3%
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Phone Sales Education

Schools

University of Phoenix

17.3%

Utah Valley University

6.4%

Glendale Community College

5.5%

Liberty University

5.5%

Ashford University

4.5%

Texas State University

4.5%

University of Utah

4.5%

Miami Dade College

4.5%

Southern New Hampshire University

4.5%

North Arkansas College

4.5%

Florida State University

4.5%

Saint Petersburg College

4.5%

University of Southern Indiana

3.6%

San Francisco State University

3.6%

Lamar University

3.6%

Metropolitan Community College

3.6%

University of Iowa

3.6%

Portland State University

3.6%

Suffolk County Community College

3.6%

Front Range Community College

3.6%
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Majors

Business

26.3%

Psychology

6.1%

Accounting

6.1%

Communication

5.8%

General Studies

5.6%

Criminal Justice

5.4%

Health Care Administration

5.4%

Liberal Arts

4.4%

Computer Science

4.0%

Education

3.7%

Nursing

3.5%

Medical Assisting Services

3.3%

English

3.2%

Management

3.0%

Marketing

3.0%

Cosmetology

2.3%

Music

2.3%

Graphic Design

2.3%

General Education, Specific Areas

2.3%

Fine Arts

1.9%
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Degrees

Other

45.5%

Bachelors

26.3%

Associate

15.8%

Certificate

5.7%

Masters

4.5%

Diploma

1.5%

License

0.6%

Doctorate

0.1%
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Top Skills for A Phone Sales

OutstandingCustomerServiceCellPhonesSalesGoalsTelephoneCallsInternetCreditCardPhoneCallsDataEntryVerizonT-MobilePotentialCustomersInboundCallsOutboundCallsCustomerServiceSkillsWindowsProductKnowledgeComputerSkillsCommunicationSkillsTopSalesTechnicalSupport

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Top Phone Sales Skills

  1. Outstanding Customer Service
  2. Cell Phones
  3. Sales Goals
You can check out examples of real life uses of top skills on resumes here:
  • Received 20+ merit badges for outstanding customer service and was Operations support associate of the month.
  • Repaired cell phones and provided sales to customers in need of service.
  • Reinforced marketing and sales goals by keeping customers informed of beneficial programs and promotions.
  • Concord, NH Job consisted of Internet Sales thru email and Web Based Advertising; Also Phone Sales.
  • Touch typing for client information including credit card transactions.

Top Phone Sales Employers

Phone Sales Videos

Making Live Sales Calls and How to Handle FEAR on the Phone

Sales - How To Sell On the Phone 800-368-5771

How to Close on the Phone - Tired of Missing Sales

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