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Become A Phone Sales

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Working As A Phone Sales

  • Performing for or Working Directly with the Public
  • Selling or Influencing Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • $21,780

    Average Salary

What Does A Phone Sales Do At JRM Enterprises

Handle customer inquiries and requests for more information Provide information about the products and services Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving clients, lead sources, offers, and services

How To Become A Phone Sales

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Phone Sales jobs

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Top Skills for A Phone Sales

OutstandingCustomerServiceCellPhonesSalesGoalsTelephoneCallsInternetCreditCardPhoneCallsDataEntryVerizonT-MobilePotentialCustomersInboundCallsOutboundCallsCustomerServiceSkillsWindowsProductKnowledgeComputerSkillsCommunicationSkillsTopSalesTechnicalSupport

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Top Phone Sales Skills

  1. Outstanding Customer Service
  2. Cell Phones
  3. Sales Goals
You can check out examples of real life uses of top skills on resumes here:
  • Received 20+ merit badges for outstanding customer service and was Operations support associate of the month.
  • Repaired cell phones and provided sales to customers in need of service.
  • Reinforced marketing and sales goals by keeping customers informed of beneficial programs and promotions.
  • Concord, NH Job consisted of Internet Sales thru email and Web Based Advertising; Also Phone Sales.
  • Touch typing for client information including credit card transactions.

Top Phone Sales Employers

Phone Sales Videos

Making Live Sales Calls and How to Handle FEAR on the Phone

Sales - How To Sell On the Phone 800-368-5771

How to Close on the Phone - Tired of Missing Sales

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