Phone sales resume examples from 2025

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Updated March 26, 2025

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Phone sales resume

Mary Washington

(740) 555-1871 | mwashington@example.com

Indianapolis, IN | 79888 S. Elm St. - 32318

Work experience

2020 - Present
Phone Sales, Dial - Indianapolis, IN
- Scheduled appointments Customer Service Data entry
- Assist in display maintenance, shelf maintenance, and store housekeeping 4.
- Provided customers with great customer service Made sure the sales floor is organized and did facing of products.
2019 - 2020
Sales Associate And Customer Service, Anthem - Indianapolis, IN
- Resolve inquiries via telephone in regards to claims, insurance benefits, provider contracts and eligibility.
- Analyze services to be provided by insurance companies against medical criteria that must be met to obtain insurance reimbursement.
- Billed insurance companies for: dental, medical, IVF, cosmetic, and inpatient and outpatient procedures.
2018 - 2019
Dish Washer, Denny's - Indianapolis, IN
- Wash dishes using a dishwasher, sanitize tables, and prepare table settings.
- Wash dishes, glass ware, flatware, pots or pans; using the dishwasher or by hand.Sweep and scrub floors.
- Communicate any assistance needed during busy periods to the Sous Chef to ensure optimum service to guests.

Skills

Dishes
Kitchen Equipment
Sales Scripts
Service Areas
Waiter
Internet
Line Cooks
Communication
Sales Floor
Garbage Cans

Education

High School Diploma, (2018 - 2018)
,

Phone sales resume

Peter Martin

(780) 555-7901 | pmartin@example.com

Atlanta, GA | 98136 W. Evergreen St. - 29478

Work experience

2018 - Present
Phone Sales, Sprint - Atlanta, GA
- Assisted consumers in selecting the best services to meet their communication needs.
- Trouble shooting, customer service, and product knowledge were key roles in my success at the company.
- Assisted with Spanish speaking customers Sales Experience KEYWORDS SUMMARY I have acquired knowledge as a customer sales representative.
2009 - 2018
Telemarketing Representative, Verizon - Alpharetta, GA
- Provided customer service to new and/or returning customers3.
- Exceeded sales goals every month and helped other team members improve their results
- Processed high volumes of calls from customers requesting new services and changes to existing accounts.
- required to upsell to customers and handle some customer service matters.
2008 - 2009
Phone Operator, Lowe's - Columbia, SC
- Assembled a variety of merchandise per customer request and for the sales floor in a timely fashion.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- stocked shelves, maintained the sales floor, and assisted store patrons with exceptional customer service.
- Used manual pallet jacks to move skids.

Skills

Previous Customers
Proper Departments
Prospective Customers
Customer Service
Front Office
Telephone Calls
Customers Needs
Potential Customers
Customer Complaints
Sales Process

Education

High School Diploma, (2008 - 2008)
,

Phone sales resume

Logan Lopez

(510) 555-1504 | llopez@example.com

Ridgefield, NJ | 15446 S. Second Rd. - 34379

Work experience

2018 - Present
Phone Sales, Old Navy - Ridgefield, NJ
- Offer software and hardware repair and maintenance.
- Apply an understanding of design and construction to ensure customer orders are correct.
2016 - 2018
Sales Associate, Old Navy - Ridgefield, NJ
- Utilize loss prevention tactics by staffing the fitting room and sales floor and assisting customers with their selections.
- Manufactured the cash register Promote old navy credit cards to customers Promote sales on the sales floor
- Displayed company loss prevention techniques to improve consistency with inventory.
- Unloaded truck shipments and properly set merchandise on sales floor.
- Managed the flow of customers dressing rooms to ensure cleanliness and loss prevention.
- Provided expert advice to customers on their purchases based off of product knowledge and experience.
2014 - 2016
Phone Sales, Verizon - Ridgefield, NJ
- Utilized existing technical knowledge to exceed sales goals.Lead contact for customers and team members regarding data inquiries.
- Redesigned region-wide Outbound Calling Campaign for online account management tool - efforts resulted in 350% increase in customer engagement.
- Key Accomplishments Routinely exceeded monthly sales goals garnering several performance recognition awards.
- Handled a large variety of customer inquiries and resolved complex issues ensuring outstanding customer service.
- Supported business teams in Columbus, Dayton, and Cincinnati through reporting, customer service, data entry and event planning.

Skills

Sales Goals
Business Owners
Troubleshoot
Stock Room
Communication
Customer Service
New Customers
New Merchandise
Customer Information
Sales Transactions

Education

High School Diploma, (2014 - 2014)
,

Phone sales resume

Samantha Wilson

(820) 555-8154 | swilson@example.com

Wilkesboro, NC | 86122 W. Elm Ln. - 55366

Work experience

2020 - Present
Phone Sales, Lowe's - Wilkesboro, NC
- Exceed monthly sales goals through exceptional customer service and consistent positive relationships with customers.
- Provided key product knowledge to customers and associates.
- Assist customers Help customers find suitable products for their needs Work as a Customer Service Rep.
2016 - 2020
Associate Sales Representative, Lowe's - Wilkesboro, NC
- Purpose new ideas that enhance company success with communication, policies and procedures.
- Put on the sales floor to help customers in locating and purchasing products for home improvement needs.
- Assist customers by providing product knowledge, directing customers to fitting rooms, and completing transactions on the cash register.
- Received and processed product deliveries; led team of associates to organize products quickly to stock room and sales floor.
2015 - 2016
Lot Attendant, AmeriPark - Atlanta, GA
- Maintained the security of customer vehicles and properties in the vehicles.
- Direct motorists to parking areas or parking spaces, using hand signals or flashlights as necessary.
- Provided accurate and timely documentation of vehicle checks, vehicle damage, and other conditions prior to service.
- Use communication and teamwork to create an easier experience for guests during filling and exiting the venue.
- Monitor and control traffic flow.

Skills

ASR
Dealership
Sales Support
Customers Needs
Sales Goals
Internet
Computer System
Product Information
Technical Support
Business Development

Education

High School Diploma, (2015 - 2015)
,

Phone sales resume

Ashley Thompson

(560) 555-1163 | athompson@example.com

Houston, TX | 40927 E. Elm Ave. - 72548

Work experience

2011 - Present
Phone Sales, Bargain Network - Houston, TX
- Averaged 10 to 15 new vehicles sold per month.
- Received 20+ merit badges for outstanding customer service and was Operations support associate of the month.
- Provided outstanding customer service and product knowledge.
- Utilize various form of communication such as telephone, email, and written correspondence to interface with guest of owner.
- Attended periodic vendor training seminars to enhance product knowledge.
2006 - 2011
Telemarketing Agent, Interactive Response Technologies - Houston, TX
- Maintain an exceptional service level by offering the best customer service and factual information to customers in need.
- Placed calls to build rapport, describe product features, and offer new customer services within a short period of time.
- Scheduled meetings for sales representatives to meet with prospective customers.
- Provide support to real estate agents and account managers in reagrds to customers in various stages of obtaining mortgage loan.
2001 - 2006
Merchandising Associate, Walmart - Houston, TX
- Keep sales floor zoned, clean and safe.
- Delivered hunting licenses Greet customers and ascertain what each customer wants or needs.
- Retail sales and general knowledge of automobile accessories and requirements.
- Unload trucks, stock shelves, clean back room, bin overstock merchandise, various things as assigned by manager
- Handle money and transactions on cash registers - Organize and distribute clothing items on the sales floor - Provide customer service

Skills

Line Sheets
Internet
Describe Products
Business Owners
Telephone Calls
Guest Service
Communication
Sales Talks
Product Knowledge
Plan-O-Grams

Education

High School Diploma, (2001 - 2001)
,

How to write a phone sales resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the phone sales role.

Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.

Step 2: Next put your years of experience in phone sales-related roles.

Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.

Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.

Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the phone sales position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
Consider all the software and tools you use on a daily basis. When in doubt, list them!
Make sure you use accurate and up to date terms for all the skills listed.

These five steps should give you a strong elevator pitch and land you some phone sales interviews.

Here are example skills to include in your “Area of Expertise” on a phone sales resume:

Inbound Calls
Customer Calls
Outbound Calls
Credit Card Payments
Product Knowledge
Sales Floor
Cold Calls

Customer Orders
Customer Inquiries
Cell Phones
Sales
Computer System
Outbound Sales
Windows

Upselling
Customer Issues
Customer Relations
Phone Orders
Vacation Packages

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write phone sales experience bullet points

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are examples from great phone sales resumes:

Work history example #1

Telemarketer

Walmart

Generated new customers for AT&T, Sprint, Verizon, Straight Talk, and Net 10.
Assisted customers with post paid and prepaid cell phone purchases, as well as accessories.
Alerted Distribution Center, Catalog & Internet Departments of errors with various parts information offered on catalog and in-stock.
Visited each of the Portland area Home Depot locations throughout the week.
Supervised and guided fellow Telemarketers in obtaining appointments with potential clients, and keeping track of Sales and Commission.

Work history example #2

Phone Sales

Macy's

Provided general support to customers through communication to enhance their experience
Provided customer service to ensure a positive sales experience for a customer.
Provided personalized assistance to customers with the goals of ensuring a positive shopping experience and establishing a basis for repeat patronage.
United States Navy- Preservation on warning/alarm systems; interior communications, also ships navigational and entertainment systems.
Researched, contact, qualified, prepared and presented proposals.

Work history example #3

Mailroom Clerk

US Postal Service

Participated in numerous youth sports initiatives to improve USPS visibility and neighborhood relations.
Conducted detailed operations due diligence in accordance with USPS delivery and safety protocols.
Sorted and assembled mail on OPEX 5.0 Postal Machine.
Sorted Mail for the USPS truck delivery.
Communicated daily delivery updates with supervisors and co-workers utilizing latest USPS technology.

Work history example #4

Phone Representative

Allstate

Analyzed problems and troubleshooting incidents.
Coordinated financial specialist appointments around multiple customer and office schedules to write new business Customer Relations/Sales.
Facilitated cross-departmental communication, resolving customer concerns and attaining overall customer satisfaction with 1 call resolution.
Enhanced employee relations by resolving eligibility and claims issues and creating employee benefit communication materials.
Considered all non-medical eligibility requirements including all possible exclusions to income and resources before denying claims.

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Add an education section to your resume

Here is the best way to format your education section:

Display your highest degree first.
If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education.
If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

High School Diploma

2018 - 2018

High School Diploma

2008 - 2008

Highlight your phone sales certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

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Phone Sales Resume

Updated March 26, 2025

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