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Top 50 Phone Sales Skills

Below we've compiled a list of the most important skills for a Phone Sales. We ranked the top skills based on the percentage of Phone Sales resumes they appeared on. For example, 26.5% of Phone Sales resumes contained Customer Service as a skill. Let's find out what skills a Phone Sales actually needs in order to be successful in the workplace.

These are the most important skills for a Phone Sales:

1. Customer Service

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high Demand
Here's how Customer Service is used in Phone Sales jobs:
  • Responded to phone inquiries to deliver effective customer service Booking reservation for hotel and car Ticketing
  • Exhibited patience and empathy to provide excellent customer service to dissatisfied customers.
  • Encourage repeat business by providing excellent customer service.
  • Provided professional customer service support to business executives.
  • Schedule appointments - Customer service - Follow up phone calls - Dispatch technicians - Pick up products - Filing & office work
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Provide second to none customer service and act as a liaison between dealers and corporate office.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Provide excellent customer service and assist in uncovering unknown needs.
  • Provided great customer service and address questions concerns and complaints.
  • Provided customer service and sales to customers nationwide.
  • Handled all customer service needs.
  • Provided customer service over phone.
  • Sell cell phones and customer service
  • Required to profide exceptional customer service.
  • Performed general clerical duties Customer Service.
  • Money-motivated and head strong, I consistently provided amazing customer service selling google ads to real estate agents.
  • Provided customer service and sales for Nextel cell phones in retail/outside environment.
  • answered calls for customer service for orders as well.
  • Order delivery (Deliver dreams) Provide outstanding customer service Make pizza

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2. Phone Calls

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high Demand
Here's how Phone Calls is used in Phone Sales jobs:
  • Answered phone calls in the call center to take catalog orders which were called in by customers.
  • Answer Inbound Phone Calls and take orders for various companies
  • Answered all incoming phone calls.
  • Retrieved college student data from computer to offer credit card opportunities Followed a sales script to solicit phone calls
  • Answer phone calls in polite manner and having ability to make direct sales over the phone.
  • Answered incoming phone calls promptly and problem solved customers' questions.
  • Transfer and handle phone calls on a multi-line basis.
  • Received inbound phone calls via automatic dialer system.
  • Solicited sales over the phone for local emergency departments Practiced clean-as-you-go strategies throughout shift Accepted over 1K phone calls every day

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3. Scheduling Appointments

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4. Sales Goals

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Here's how Sales Goals is used in Phone Sales jobs:
  • Managed and sold commercial accounts, meeting sales goals 90% of the time while maintaining satisfaction among existing customers.
  • Reinforced marketing and sales goals by keeping customers informed of beneficial programs and promotions.
  • Meet sales goals including geek squad attachment rates and accessory sales.
  • Required the ability to meet and far exceed sales goals.
  • Helped drive sales goals and achieve monthly quota figures.
  • Achieve monthly sales goals by utilizing call management skills.
  • Worked at over 115% of sales goals consistently.
  • Record keeping of sales made Meeting of required sales goals Improvisation of phone scripts

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5. Internet

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Here's how Internet is used in Phone Sales jobs:
  • Field Inbound/Outbound Calls and Generate Sales Appointments with Customers that Contact the Dealership via the Internet or Phones.
  • Received inbound calls from people nationwide who were out of work and searching for jobs via the internet.
  • Account sold valuation at estimated $550,000+ over 195 separate accounts, including internet and phone deals.
  • Company provides hunting and camping equipment via mail, telephone, and internet catalog orders.
  • Create or upgrade cellular accounts by use of computer software and internet programs.
  • Enter all phone and internet orders on computer systems.
  • Applied various Phone and Internet sales techniques.
  • Lead generation via internet and referrals.
  • Responded to internet leads Explained and recommend different types of aftermarket coverage for automobiles.
  • Concord, NH Job consisted of Internet Sales thru email and Web Based Advertising; Also Phone Sales.
  • Developed emailing strategies and phone standards that led to gradual increases in Grappone's Internet Sales.

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6. Credit Card Transactions

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Here's how Credit Card Transactions is used in Phone Sales jobs:
  • Touch typing for client information including credit card transactions.

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7. Outbound Calls

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Here's how Outbound Calls is used in Phone Sales jobs:
  • Placed outbound calls for sales involving XM Radio.
  • Renewed subscriptions for incoming and outbound calls.
  • Performed full service inbound and outbound calls.
  • Handled inbound and outbound calls; 300 or 3 hours of talk time daily Cross selling and upselling products.
  • make outbound calls to costomers in attempt to sell life alert system
  • Educate customer Outbound calls Incoming calls Sell extended vehicle warranties Sports Zone Bar and Grill Bartending.

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8. Cell Phones

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9. Potential Customers

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Here's how Potential Customers is used in Phone Sales jobs:
  • Called potential customers and previous customers such as nursing homes to sell baths for disabled and immobile clients.
  • Job responsibilities include: contacting potential customers for the sales of insurance on existing credit cards.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Contacted potential customers from given leads to introduce new products and services.
  • Worked in a call center to sell cruise packages to potential customers.
  • Circulated among potential customers or travel by foot, to sell services.
  • Initial contact with potential customers.
  • Provide customer service to all potential customers using an auto-dialer.
  • Follow up with existing and potential customers to generate leads and close sales
  • Interact with potential customers Responsible for all ordering, sales and costs.

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10. New Accounts

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Here's how New Accounts is used in Phone Sales jobs:
  • Serviced existing accounts, obtained orders, and established new accounts by calling on existing or potential sales outlets.
  • Top ranked in new accounts sales out of 150 salesmen generating $600,000 in revenues annually.
  • Increased sales 9 - 10% annually and created new accounts continually.
  • Created and activated new accounts and radio systems.
  • Maintain assigned account bases while developing new accounts.
  • Opened new accounts, maintained accounts and followed up on a monthlybasis for further business.
  • Managed outbound calls Processed and customized new accounts Collect payment methods Recorded and filed accounts Record daily Sales

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11. Data Entry

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Here's how Data Entry is used in Phone Sales jobs:
  • Nurse's Aid Skills Data entry, letter writing, problem-solving, flexibility, de-escalating upset customers
  • Use of Avaya phone system, data entry, Microsoft Outlook, Excel, Word.
  • maintained organization of customer files, data entry, and in-store sales.
  • prepare, compile and sort documents for data entry.
  • Boost Mobile * Customer Care and Support * Agent Trainer * Billing Data Entry * Team Supervisor * Tech Support

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12. Business Owners

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Here's how Business Owners is used in Phone Sales jobs:
  • Conduct cold calls with a goal of selling financial products to small business owners.
  • Call business owners to sell them advertising spot on a Community Guide Magnet.
  • Phoned different business owners and promoted google website services.

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13. Sales Floor

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Here's how Sales Floor is used in Phone Sales jobs:
  • Learned the pros and cons of a wide variety of display methods and pricing tactics for a constantly changing sales floor.
  • Provide outstanding customer service over the phone and on the sales floor
  • Cashier, customer service, Sales floor San Jose, CA

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14. T-Mobile

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Here's how T-Mobile is used in Phone Sales jobs:
  • Educate existing customers to the benefits and value of T-Mobile products and Services.

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15. Cold Calls

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Here's how Cold Calls is used in Phone Sales jobs:
  • Warm and cold calls to individuals interested in home based website businesses.
  • Placed cold calls to New York state utility customers.
  • Spring help, made cold calls to residents in Owensboro and the surrounding cities, selling fertilizer, weedkiller, etc.
  • called previous customers and those who had filled out forms at the shows and cold calls

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16. Verizon

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Here's how Verizon is used in Phone Sales jobs:
  • Create and finalize new contracts for AT&T, T-Mobile, and Verizon customers.
  • State Verizon Transitions for voice and data applications.

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17. Product Knowledge

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Here's how Product Knowledge is used in Phone Sales jobs:
  • Shared product knowledge with customers while making personal recommendations.
  • Obtain effective product knowledge to properly educate potential customers.
  • Maintain a close working rapport with dealers by providing expertise in dealer operations, credit analysis and in-depth product knowledge.
  • Maintain an awareness of all product knowledge information, merchandise promotions, and advertisements.

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18. Technical Support

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Here's how Technical Support is used in Phone Sales jobs:
  • Contributed to a company-wide increase in revenue by providing direct sales and technical support for websites.
  • Account representative for billing and technical support.

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19. Top Performer

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Here's how Top Performer is used in Phone Sales jobs:
  • Top performers in both sales & quality assurance.
  • Top performer in training class.

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20. Customer Information

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Here's how Customer Information is used in Phone Sales jobs:
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Take down customer information in order to process order.

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21. High Volume

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Here's how High Volume is used in Phone Sales jobs:
  • Answer incoming customer service calls during high volume call times.
  • Handled high volume of inbound telephone calls.
  • Handled a high volume of calls.
  • Answer high volume phone sales.

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22. Phone Orders

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Here's how Phone Orders is used in Phone Sales jobs:
  • Take phone orders, offer advice on what parts for a certain goal, and troubleshooting.
  • Processed more than 4,300 phone orders and inquiries, emails, and live chats over
  • Take phone orders, stock coolers and prep food.
  • Provided technical assistance and customer service to commercial growers Took phone orders; entered orders into computer database in fast paced environment
  • Answered phones for phone orders Restocked food items and boxes
  • Placed telephone orders and answered equipment-related questions for customers of this multimillion dollar corporation.

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23. New Clients

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24. Prospective Customers

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Here's how Prospective Customers is used in Phone Sales jobs:
  • Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
  • Maintained and added new prospective customers and dealers to our CRM database.
  • contacted prospective customers by phone/used a prepared script to encourage them to book vacations/recorded all pertinent information of sales
  • Identified prospective customers using lead generating methods and performing an average of 60 cold callsper day.

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25. Customer Questions

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Here's how Customer Questions is used in Phone Sales jobs:
  • Trouble shoot cell phone repair & customer questions.
  • Answered customer questions and took payments accordingly.

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26. CRM

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Here's how CRM is used in Phone Sales jobs:
  • Track sales progress/stage within CRM for daily prospects.

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27. Computer System

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Here's how Computer System is used in Phone Sales jobs:
  • Input customer orders into main computer system as well as handled all customer service requests for order status.
  • Entered customer orders into the computer system.
  • Input customer orders into computer system.
  • Receive product into computer system.
  • Assist customers in choosing services appropriate for their needs Manage multiple phone lines Manage multiple computer systems

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28. People

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Here's how People is used in Phone Sales jobs:
  • Succeed in giving great customer service while saving people money and a great wireless service.
  • Executed daily operations of calling people all over the world to sale our product.
  • People used to actually come in store to see me for problems.
  • Called people with computer issues and sold them a fix.
  • Called people to make contributions towards various charities
  • Called people from listings and set up appointments
  • Call people and answer calls.
  • make appointments with people over the phone so they could to the Jockey Club to go buy a time share
  • Prospected for business and networked with people related to real estate 3.
  • interact with people face to face.
  • Open the store at 9'o clock - Help people what kinda case they need.
  • Job responsibilities: Selling of ECigarettes Communication Customer service Being Persuasive People Friendly

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29. Sprint

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30. Customer Relations

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Here's how Customer Relations is used in Phone Sales jobs:
  • Scheduled call back and maintained customer relations until completion of sale.

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31. Customers Needs

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Here's how Customers Needs is used in Phone Sales jobs:
  • Evaluate customers needs and provide the best service and products to assist with personal and business banking.
  • Identified customers needs and recommended products to full-fill those needs.
  • Recommend tires and services based on the customers needs.

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32. Customer Orders

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Here's how Customer Orders is used in Phone Sales jobs:
  • Processed customer orders and catalog requests while maintaining a high level of accuracy during the busy Holiday Season.
  • Assisted in processing online customer orders.

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33. Apple

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low Demand
Here's how Apple is used in Phone Sales jobs:
  • Assist customers in minor technical support of phone and computers on Apple, Windows, and Android devices and computers.

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34. Customer Base

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Here's how Customer Base is used in Phone Sales jobs:
  • Maintain customer base Make cold calls for monthly sales quota
  • Manage parts needs for set customer base Contact customers directly to increase revenue Research customer part inquiries
  • Research potential areas nation wide to contact and build companies customer base.

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35. Sales Representatives

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Here's how Sales Representatives is used in Phone Sales jobs:
  • Created appointments for sales representatives using phone sales strategies.

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36. Vacation Packages

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Here's how Vacation Packages is used in Phone Sales jobs:
  • Fort Mill, SC 29708Presented Vacation Packages to prospects to help them with their vacation needs.
  • Vacation packages and HGH Helped train new associates
  • Answer phones Contacted clients about vacation packages Data impute

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37. Customer Accounts

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Here's how Customer Accounts is used in Phone Sales jobs:
  • Open customer accounts by recording account information.
  • Performed customer services duties for each customer accounts and processed credit card payments.
  • Handled customer accounts and orders.

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38. Comcast

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low Demand
Here's how Comcast is used in Phone Sales jobs:
  • Resolved Comcast sales agent inquiries professionally and efficiently while exceeding designated customer service metrics for total handling time, and monitoring.

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39. Sales Presentations

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Here's how Sales Presentations is used in Phone Sales jobs:
  • Adjusted content of sales presentations by studying the type of sales outlet.

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40. Customer Interactions

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Here's how Customer Interactions is used in Phone Sales jobs:
  • Document all customer interactions to maintain compliance with organizations quality assurance initiatives.
  • Maintained friendly and professional customer interactions.
  • Help other departments in need of customer interactions.

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41. Sales Contracts

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Here's how Sales Contracts is used in Phone Sales jobs:
  • Prepare promotional plans, sales literature, media kits, and sales contracts, using computer.
  • Prepare sales slips or sales contracts.
  • Quoted prices and credit terms and prepared sales contracts for ordersobtained with call center for Harry and David-Jackson Perkins.

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42. Catalog Orders

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Here's how Catalog Orders is used in Phone Sales jobs:
  • Enter catalog orders into computer and solve customer service issues.
  • Answer phones to take catalog orders Knowledge of a variety of businesses and products Manage several computer screens at once

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43. POS

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Here's how POS is used in Phone Sales jobs:
  • Possess excellent interpersonal skills, interact effectively with customers.
  • Explain to customers how specific types of advertising will help promote their products or services in the most effective way possible.
  • Composed sales slips and sales contracts, contributing to team and individual success, by exceeding sales goals.
  • Demonstrated exceptional sales ability and strong interpersonal skills with a persuasive, positive, and confident approach.
  • Solicited information on products from customers (and possible customers) and entered it into company database.
  • Proposed products and service to suite the customers requirements from the range of possible solutions available.
  • Determined charges for services requested, collected deposits and payments, and arranged for billing.
  • Presented proposals for clients in Pamphlet, Power Point as well as in face-to-face meetings
  • Position eliminated due to 25% system-wide layoffs after the events of 9-11-2001.
  • Experience includes extensive knowledge of product for purpose of sales and commissions.
  • Supervised the warehouse employees to maintain productivity and positive employee morale.
  • Arranged meeting between customer and sales representative to secure possible sale.
  • Answer questions and troubleshoot by giving the customer possible solutions.
  • Increased ad revenue and client exposure
  • Handled deposits and change orders.
  • Possess knowledge of all AT&T rate plans.
  • Maintain communication and positive relationships with not only the customer but the team as well to lead to success.
  • Answered phones for customer care department Managed Client Accounts Posted ads on Craigslist

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44. Product Information

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Here's how Product Information is used in Phone Sales jobs:
  • Maintained active communication with customers by providing assistance on inquiries and product information.
  • Provided product information; answered queries, efficiently resolved order issues.

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45. Inventory Control

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Here's how Inventory Control is used in Phone Sales jobs:
  • Conducted inside phone sales Trained to take on inventory control and warehouse management

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46. Phone Services

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Here's how Phone Services is used in Phone Sales jobs:
  • Engage with guest, inform customers about cellphone services, activate phones, cashier, handle cash, count inventory.

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47. Sales Talks

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48. Customer Complaints

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Here's how Customer Complaints is used in Phone Sales jobs:
  • Resolved customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
  • Resolved customer complaints by investigating problems and developing solutions.
  • Answered phones and assisted callers with their magazine purchases * Entered all pertaining information into the computer * Researched customer complaints

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49. Medicare

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Here's how Medicare is used in Phone Sales jobs:
  • Qualify and reassure Medicare Insurance and secondary has been approved.
  • Give people knowledge on the Medicare I was selling.

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50. Current Customers

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Here's how Current Customers is used in Phone Sales jobs:
  • Contacted hundreds of current customers of the company to engage in conversation and provide them with helpful services
  • Assist current customers with programming choices and changes Answer billing questions Support technical troubleshooting and A/R transactions.

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Phone Sales Jobs

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20 Most Common Skills For A Phone Sales

Customer Service

33.1%

Phone Calls

8.7%

Scheduling Appointments

6.8%

Sales Goals

6.6%

Internet

5.6%

Credit Card Transactions

3.8%

Outbound Calls

3.8%

Cell Phones

3.8%

Potential Customers

3.6%

New Accounts

3.6%

Data Entry

3.4%

Business Owners

3.0%

Sales Floor

2.4%

T-Mobile

2.1%

Cold Calls

2.0%

Verizon

1.8%

Product Knowledge

1.6%

Technical Support

1.6%

Top Performer

1.5%

Customer Information

1.4%
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Typical Skill-Sets Required For A Phone Sales

Rank Skill
1 Customer Service 26.5%
2 Phone Calls 6.9%
3 Scheduling Appointments 5.4%
4 Sales Goals 5.3%
5 Internet 4.5%
6 Credit Card Transactions 3.0%
7 Outbound Calls 3.0%
8 Cell Phones 3.0%
9 Potential Customers 2.9%
10 New Accounts 2.9%
11 Data Entry 2.8%
12 Business Owners 2.4%
13 Sales Floor 1.9%
14 T-Mobile 1.7%
15 Cold Calls 1.6%
16 Verizon 1.4%
17 Product Knowledge 1.2%
18 Technical Support 1.2%
19 Top Performer 1.2%
20 Customer Information 1.1%
21 High Volume 1.0%
22 Phone Orders 1.0%
23 New Clients 1.0%
24 Prospective Customers 1.0%
25 Customer Questions 0.9%
26 CRM 0.8%
27 Computer System 0.8%
28 People 0.8%
29 Sprint 0.8%
30 Customer Relations 0.8%
31 Customers Needs 0.7%
32 Customer Orders 0.6%
33 Apple 0.6%
34 Customer Base 0.6%
35 Sales Representatives 0.6%
36 Vacation Packages 0.6%
37 Customer Accounts 0.6%
38 Comcast 0.6%
39 Sales Presentations 0.6%
40 Customer Interactions 0.5%
41 Sales Contracts 0.5%
42 Catalog Orders 0.5%
43 POS 0.5%
44 Product Information 0.5%
45 Inventory Control 0.5%
46 Phone Services 0.5%
47 Sales Talks 0.5%
48 Customer Complaints 0.5%
49 Medicare 0.5%
50 Current Customers 0.5%
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