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Phone sales representative skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Frederik Beuk,
Dr. Matteo Cantarello Ph.D.
Below we've compiled a list of the most critical phone sales representative skills. We ranked the top skills for phone sales representatives based on the percentage of resumes they appeared on. For example, 17.3% of phone sales representative resumes contained customer service as a skill. Continue reading to find out what skills a phone sales representative needs to be successful in the workplace.

15 phone sales representative skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how phone sales representatives use customer service:
  • Provide professional customer service to businesses and consumers inquiring about additional information on the facilities and services offered.
  • Operate telephone-answering system and receive all incoming calls -Provide quick, responsive and friendly customer service

2. Excellent Interpersonal

Here's how phone sales representatives use excellent interpersonal:
  • Provided excellent interpersonal, verbal and written communications skills and attention to detail.
  • Utilized excellent interpersonal and customer service skills.

3. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how phone sales representatives use outbound calls:
  • Take inbound and outbound calls offering a trial membership to customers that had requested additional information on government grants.
  • Make outbound calls to those who have showed an interest in the products via mail, or Internet submission.

4. Inbound Calls

Here's how phone sales representatives use inbound calls:
  • Answer inbound calls generated by advertisements.
  • Answer inbound calls and work with customers who had questions about their Direct TV bills or services.

5. Cell Phones

It has many names like mobile phone, cell phone, handphone, cellular phone, or handphone, sometimes shortened to simply mobile, is a portable telephone that can receive and make calls over an (RF) radio frequency network even when the user is not stationary. To simplify, a cell phone is a device with access to a cellular radio system enabling it to be operated over a wide area, while the user remains within a telephone service area.

Here's how phone sales representatives use cell phones:
  • Service, repair and trouble shooting technical difficulties for cell phones.
  • Programmed, activated, and tested cell phones final sale.

6. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how phone sales representatives use telephone calls:
  • Handled high volume of inbound telephone calls.
  • Assist customers throughout sales floors Answer incoming telephone calls and routed calls throughout the department store

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7. Credit Card Payments

Here's how phone sales representatives use credit card payments:
  • Performed customer services duties for each customer accounts and processed credit card payments.
  • Received and processed cash and credit card payments for in store purchases.

8. Computer System

Here's how phone sales representatives use computer system:
  • Received and keyed in parts into computer system.
  • Maintain proficiency in Mactive/AdBase computer system, including upgrades.

9. Customer Accounts

Here's how phone sales representatives use customer accounts:
  • Managed customer accounts and helped fix technological problems.
  • Managed customer accounts from multiple wireless carriers, sold phones, accessories, and data plans.

10. Customer Orders

Here's how phone sales representatives use customer orders:
  • Answered calls and entered customer orders within strict company guidelines in a call-center environment.
  • Arranged for shipping and handling of customer orders including expedited and international shipments.

11. Customer Sales

Customer sales refer to the process in which a product passes from the manufacturer to the customer through many different stages. A customer service sales representative works directly with customers and recommend products and services that meet their needs. Good customer service sales anticipate and predict the customer needs and offers practical solutions to solve them.

Here's how phone sales representatives use customer sales:
  • Handle customer sales calls and inquiries.
  • Completed appropriate paperwork and record necessary customer sales information at time of sale.

12. Sales

Here's how phone sales representatives use sales:
  • Call center environment requiring meeting established sales goals efficiently on listings of foreclosed or repossessed homes and cars.
  • Worked closely with sales director on scheduling, motivation of representations and setting up promotional events.

13. Sales REP

Here's how phone sales representatives use sales rep:
  • Trained new hires for sales rep position Prepared reports of business transactions
  • Created easily manageable client information database in Microsoft Excel to improve organization and contact information availability for company sales representative utilization.

14. Outbound Sales

Here's how phone sales representatives use outbound sales:
  • Placed outbound sales calls to prospective customers for newspaper subscriptions
  • Performed outbound sales calls selling home improvement and construction services

15. Cold Calls

Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling

Here's how phone sales representatives use cold calls:
  • Conducted cold calls to potential clients regarding products and services to generate leads.
  • Directed cold calls to employers and HR managers.
top-skills

What skills help Phone Sales Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What phone sales representative skills would you recommend for someone trying to advance their career?

Frederik Beuk

Associate Professor of Marketing, University of Akron

Digital Literacy and AI are obviously on everybody's mind. The benefit for early career professionals is that these are skills they can use to differentiate themselves from more established professionals. Embrace these tools. At the same time, being an authentic storyteller that helps buyers envision the potential of your solutions can be an extremely powerful skill.

What technical skills for a phone sales representative stand out to employers?

Dr. Matteo Cantarello Ph.D.

Visiting Assistant Professor of Hispanic Studies, William & Mary

Programming has become an asset within the humanities, too. Even though hires of digital humanists are still limited in number (at least within my discipline), they are probably destined to increase in the near future. Also, flexibility and versatility with respect to teaching are also highly marketable. Any candidate who has experience with in-person, hybrid, and online courses and who has degrees, titles, and certificates that demonstrate that is extremely appreciated on the academic job market.

What soft skills should all phone sales representatives possess?

Sonya DiPalma Ph.D.Sonya DiPalma Ph.D. LinkedIn profile

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.
Do you want to know more?
Read more about what experts have to say about phone sales representative

List of phone sales representative skills to add to your resume

Phone sales representative skills

The most important skills for a phone sales representative resume and required skills for a phone sales representative to have include:

  • Customer Service
  • Excellent Interpersonal
  • Outbound Calls
  • Inbound Calls
  • Cell Phones
  • Telephone Calls
  • Credit Card Payments
  • Computer System
  • Customer Accounts
  • Customer Orders
  • Customer Sales
  • Sales
  • Sales REP
  • Outbound Sales
  • Cold Calls
  • Product Knowledge
  • Sales Talks
  • Customer Complaints
  • Sales Quota
  • Upselling
  • Customer Inquiries
  • Computer Programs
  • Sales Contracts
  • Customer Care
  • Customer Issues
  • Technical Knowledge
  • Windows
  • Sales Floor
  • Payment Method
  • Credit Terms
  • Quality Customer Service
  • Customer Interaction
  • Private Individuals
  • Sales Scripts
  • Vacation Packages
  • Phone Orders
  • Sales Volume
  • Mobile Phones

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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