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Top 50 Phone Sales Representative Skills

Below we've compiled a list of the most important skills for a Phone Sales Representative. We ranked the top skills based on the percentage of Phone Sales Representative resumes they appeared on. For example, 22.1% of Phone Sales Representative resumes contained Customer Service as a skill. Let's find out what skills a Phone Sales Representative actually needs in order to be successful in the workplace.

These are the most important skills for a Phone Sales Representative:

1. Customer Service

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high Demand
Here's how Customer Service is used in Phone Sales Representative jobs:
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Provided customer service and resolved customer issues.
  • Performed face-to-face retail sales and customer service.
  • Provide outstanding customer service to customers.
  • Input orders placed over the phone into the computer Resolved customer service issues Data entry
  • Service Desk - Provided customer service and assisted in will-calls and special orders.
  • Trained Sensitivity and empathy training, as well as customer service training.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Fielded an average of 60 customer service calls per day.
  • Provide exceptional customer service to guests coming into the store.
  • Provided excellent customer service and problem solving skills.
  • Call center based customer service.
  • Provided expert level customer service to credit card consumers Analyzed customer needs and marketed additional products to enhance bank profit
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Partnered with a high-performing sales staffto provided quality customer service.
  • Excelled at sales/customer services.Promotions and marketing.
  • Handled incoming calls for large catalogue company, performed large volume of sales and customer service calls that required merchandise advisement.
  • Provided excellent customer service at all times Took/entered orders; processed payments Answered telephones
  • Answered phones , took orders ,sold extra items, directed calls to customer service for problems.
  • Trip planning *Ticket sales *Customer service

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2. Sales Goals

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high Demand
Here's how Sales Goals is used in Phone Sales Representative jobs:
  • Call center environment requiring meeting established sales goals efficiently on listings of foreclosed or repossessed homes and cars.
  • Exceeded Sales Goals and Objectives* Handled face to face contact with customers* Excellent Attendance Record
  • Engaged members to meet sales goals and helped troubleshoot members' problems.
  • Maintained high standards of excellence while consistently meeting and exceeding sales goals.
  • Set sales goals and keeping our customer satisfaction ratings up.
  • Exceeded personal sales goals for my department.
  • Exceed sales goals and improved productivity.
  • Generated schedeules, payroll, daily sales goals and other sales requirements for the team.
  • Achieve sales goals through upsells, cross-sells, and brand-specific offers.
  • Upgraded plans and closed sales successfully Exceeded requirements for weekly sales goals Basic and Advanced phone repair

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3. Phone Calls

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high Demand
Here's how Phone Calls is used in Phone Sales Representative jobs:
  • Field phone calls from customers looking to purchase tickets to a wide variety of events in venues across the United States.
  • Answer phone calls from customers interested in product services and answer any and all questions and concerns that customers had.
  • Answer phone calls and try rock help customers in whatever capacity is needed to sell products
  • Answer phone calls, explain to customers about home security, and take payment information.
  • Make outbound phone calls to existing Sprint customers to come into the store.
  • Answered Incoming Phone calls from Customers who were interested in the products.
  • Fielded phone calls and took orders for nutritional products.
  • Answered numerous phone calls for the company.
  • Answer questions and phone calls about the store's products, Packaged store products, and Complete transactions over the phone.
  • Multi-tasked; answering multiple phone calls, answering emails, and assisting customers with any product questions they had.
  • Developed an ability to work in a fast-paced atmosphere Answer phone calls and assist customer requests.
  • Answer incoming phone calls with persons interested in coming to Branson on vacation.
  • Answer incoming phone calls to take and process orders in a timely fashion.
  • Answered inbound phone calls , read script verbatim, made out bound if needed .

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4. Cell Phones

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Here's how Cell Phones is used in Phone Sales Representative jobs:
  • Assisted customers with choosing cell phones and plans that would best suit them and their lifestyle.
  • Fast, enthusiastic, quick-witted & reliable, Excelling in knowledge about cell phones.
  • Organized proper display of the cell phones in order to increase sales volume.
  • Obtained merchandise, accepted payment, and repaired cell phones for customers.
  • Service, repair and trouble shooting technical difficulties for cell phones.
  • Programmed, activated, and tested cell phones final sale.
  • Conducted sales of cell phones and accessories to customers.
  • Sell cell phones and other product in the store.
  • Manage 2500+ cell phones and radios at the Honda plant in Alabama with three differentcarriers.
  • Provide storewide inventory on the cell phones that is in storage.
  • Programed and activated Cell phones.
  • Activated Cell Phones Provided Customer Service Assisted New Customer in learning and understanding the features of the mobile device.

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5. Telephone Calls

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Here's how Telephone Calls is used in Phone Sales Representative jobs:
  • Answered telephone calls from potential customers who have been solicited through advertisements.
  • Handled high volume of inbound telephone calls.
  • Answer telephone calls from potential customers follow up initial sales contacts.

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6. Outbound Calls

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Here's how Outbound Calls is used in Phone Sales Representative jobs:
  • Take inbound and outbound calls offering a trial membership to customers that had requested additional information on government grants.
  • Make 100 outbound calls daily while fielding inbound calls for sales of personal rescue medical devices.
  • Answered inbound/outbound calls, Set up files, Set appointments/callbacks, Solved issues with the clients.
  • Executed outbound calls to existing and new clients resulting in 15% increase in sales.
  • Initiated daily outbound calls to small businesses providing information on phone services.
  • Executed sales efforts by conducting outbound calls to potential business leads.
  • Completed daily outbound calls, up to 8 hours per day.
  • Job Duties: Outbound Sales Agent Outbound calls to existing Bell South customers.

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7. Credit Card Transactions

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Here's how Credit Card Transactions is used in Phone Sales Representative jobs:
  • Operated a cash register to process cash, check and credit card transactions.
  • Handled money orders and credit card transactions.

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8. Internet

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Here's how Internet is used in Phone Sales Representative jobs:
  • Make outbound calls to those who have showed an interest in the products via mail, or Internet submission.
  • Answer incoming calls to customers who would like to sign up for phone and Internet services.
  • Reviewed and processed Internet applications for potential customers looking to insure their vehicle(s).
  • Take inbound calls for customers requesting more information about working online with internet giant Google.
  • Upgraded existing subscriber base to digital video service and high speed internet services.
  • Provided technical support for networking, data communications, and Internet services.
  • Helped customers with questions and concerns with their Wireless internet service.
  • Provided appropriate information in response to customer inquiries/ Sold internet bundles with DirectV.
  • Call center dealing with continuous incoming calls to make sales and resolve customer service issues regarding AT&T internet service.
  • Worked as a Sales rep, Selling Home Cable, Phone Internet Services aswell as the latest Cellular Devices.
  • Followed up and responded to warm Internet leads and customer questions on vehicle availability, price, and options.
  • Offer callers telephone, internet, wireless and pager services as a part of 1-800-4-A-PHONE.
  • Answer multi line phone systems Assist customers in purchasing internet, cable and home phone services
  • help customers with at&t issues as well as sales in internet, home phone, tv.

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9. Potential Customers

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Here's how Potential Customers is used in Phone Sales Representative jobs:
  • Provide excellent service to all customers including current and potential customers.
  • Collected personal information including social security numbers from potential customers.
  • Call potential customers & conduct survey referencing residential water quality.
  • Make computer generated calls to potential customers.
  • Track and manage current and potential customers through the use of software and systems.
  • Sell phones and accessories to potential customers with professionalism.
  • Pitch sales to potential customers.
  • Deliver prepared sales talks to persuade potential customers to purchase a product Explain products or services and answer questions from customers.
  • Called business owners and company'sInformed potential customers about our product, takes orders and sell product.
  • Reached out to potential customers via phone Accurately represented company services Effectively fulfilled incentive system Began enrollment process

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10. Data Entry

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11. New Accounts

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Here's how New Accounts is used in Phone Sales Representative jobs:
  • Opened 15 new accounts and knew immediately sales was the field I would succeed in.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Assist customers with knowledge of phones- Set up new accounts- Upgrade customers phones- Take payments
  • Supported after hours account opening, for new accounts up to $10,000.
  • Secured new accounts and clients by finding ways to interest buyers and agents.
  • Set up new accounts, sell plans and phones to fit customer needs.
  • Created new accounts from inbound/outbound calls, emails and walk-in traffic.
  • Established new accounts through inbound & outbound phone sales.
  • Opened new accounts for prepaid credit cards.
  • Develop and manages new accounts.
  • Persuade customers to upgrade cellular device Open new accounts for customers.
  • Established new accounts (U.S. West, Colorado Interstate Gas, Echostar, and various city Governments).

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12. T-Mobile

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high Demand
Here's how T-Mobile is used in Phone Sales Representative jobs:
  • Work directly with AT&T, T-Mobile, unlock phones, and fix phone parts.

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13. Verizon

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high Demand
Here's how Verizon is used in Phone Sales Representative jobs:
  • Provide in-person cellular phone sales and customer service for carriers Sprint, Verizon, and AT&T.
  • Service existing accounts with Sprint, AT&T, and Verizon.
  • Used sales skills to recommend products for customers for Verizon.
  • Work for 3rd party Verizon.
  • Generated new customers for AT&T, Sprint, Verizon, Straight Talk, and Net 10.
  • Target Mobile Customer service Cell phone sales Achieve Monthly goals Liaison with Sprint, ATT, and Verizon Representatives

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14. Customer Information

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Here's how Customer Information is used in Phone Sales Representative jobs:
  • Gathered and verified all required customer information for tracking purposes.
  • Documented and verified customer information.
  • Managed account and customer information on a month to month basis.
  • unexpected caller, mail in and referrals) Handling highly sensitive customer information and inputting data in the system.

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15. Sales Reps

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Here's how Sales Reps is used in Phone Sales Representative jobs:
  • Answered phones and took calls from all divisions and sales reps for companies seeking business from Sacred Heart.
  • Participated in critiquing other sales reps and helping improve their commissions.

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16. Prospective Customers

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Here's how Prospective Customers is used in Phone Sales Representative jobs:
  • Interviewed prospective customers to identify purchasing needs and articulate vehicles' value and benefits.
  • Analyzed market potential while researching prospective customers and potential profit.
  • Schedule appointments for sales representatives to meet with prospective customers
  • Established relationships with prospective customers and finalized closing deals.
  • Obtain credit information about prospective customers.
  • Gathered names and contact numbers of prospective customers from sources like magazine reply cards, telephone directories, etc.
  • Answered questions for prospective customers, as well as concerns from past customers.
  • Arranged call-backs to acquire more sales from prospective customers.
  • Investigated and resolved grievances from existing and prospective customers, and forwarded unresolved complaints to designated departments for additional investigation.

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17. Customer Accounts

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Here's how Customer Accounts is used in Phone Sales Representative jobs:
  • Promote customer retention and loyalty through good customer service by effectively handling customer accounts/situations.
  • Managed customer accounts and helped fix technological problems.
  • Managed customer accounts from multiple wireless carriers, sold phones, accessories, and data plans.
  • Established customer accounts in addition to contacting customers regarding any cell phone service issues and problems.
  • Managed customer accounts, changed wireless plans and features.
  • Create and update customer accounts.
  • Activated new T-Mobile & Verizon Wireless customer accounts Maintained changes to existing customer accounts
  • Oversee 1000's active customer accounts in regards to identity theft and protection monthly.
  • Performed outbound sales calls for DirecTV Upgraded customer accounts Met sales goals
  • Make calls Answer calls Explain company procedures to customers Create new customer accounts

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18. Product Knowledge

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Here's how Product Knowledge is used in Phone Sales Representative jobs:
  • Assisted Supervisors in training new hires on Company Policies and Product Knowledge.
  • Develop and maintain sales materials and current product knowledge.
  • Provide stellar customer service with product knowledge.
  • Build a relationship with customers to maintain revolving business Being a product knowledge specialist
  • Presented attracting presentation of cell phone cases Enrolled in training programs to improve product knowledge.
  • Provide prompt and courteous service to all customers Utilize product knowledge to promote sales.

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19. High Volume

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Here's how High Volume is used in Phone Sales Representative jobs:
  • Managed high volume phone catalog orders, operating under strict production and quality standards.
  • Promoted sales within store to produce high volume outgoing for inventory and products.
  • Make reservations for customer in a high volume call center
  • Received calls in high volume call center.
  • Generated high volume of referrals.
  • Called potential customers and provided top notch customer service Earned position of top sales representative Handled high volume of calls through shift

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20. Customer Complaints

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Here's how Customer Complaints is used in Phone Sales Representative jobs:
  • Guaranteed positive customer experience and resolved all customer complaints.
  • Resolve customer complaints by investigating issues.
  • Handled incoming customer complaints and outgoing sales calls.
  • Resolve customer complaints regarding sales and service.
  • Resolved customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
  • Answer In-bound calls professionally Handle and resolve customer complaints Provide customers with product and service information Enter customer information

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21. Phone Plans

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Here's how Phone Plans is used in Phone Sales Representative jobs:
  • Contributed to achieving store sales goal by consistently hitting monthly quota in cellphone sales, cellphone plans, and cellphone accessories.
  • Assisted customers in finding phones, phone plans, and accessories that met their needs.
  • Inform customers about Cell Phone Plans, Phones, and Plan options among 3 carriers.
  • Helped customers with tech support and completed contacts and added minutes to phone plans.
  • Suggested phone plans and phones based on customer needs.
  • Assisted customers in cell phone sales and phone plans.
  • Sell home phone plans of long distance over the phone Maintain sales quotas on a daily basis or be sent home

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22. New Clients

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23. Product Information

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Here's how Product Information is used in Phone Sales Representative jobs:
  • Achieved promotion to Product Specialist by displaying advanced product knowledge, specializing in complex customer product information requests.
  • Prepared customer orders and provided product information in a call center environment.
  • Required to have knowledge of a vast array of product information.

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24. Cold Calls

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Here's how Cold Calls is used in Phone Sales Representative jobs:
  • Conducted cold calls to potential clients regarding products and services to generate leads.
  • Directed cold calls to employers and HR managers.
  • Promoted advertising sales to various business through cold calls Processed advertising orders Developed advertising ad for customers based on business information provided

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25. Sales Contracts

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Here's how Sales Contracts is used in Phone Sales Representative jobs:
  • Prepare sales contracts for orders, and submit orders and set appointments for field agents.
  • Manage sales contracts for leading law firm in the area as a third party.
  • Negotiate details of contracts and payments, and prepare sales contracts and order forms.
  • Quoted prices and credit terms and prepared sales contracts for orders obtained.
  • Prepare presentations, proposals and sales contracts.
  • Prepared sales slips and sales contracts.
  • Prepare sales slips or sales contracts.

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26. Vacation Packages

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Here's how Vacation Packages is used in Phone Sales Representative jobs:
  • Called RCI members that owned timeshares and sold them extra vacation packages
  • Solicit services of vacation packages over the telephone to potential customers.

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27. Customer Orders

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Here's how Customer Orders is used in Phone Sales Representative jobs:
  • Provided customer service to customers, assisted with questions on products, placed orders and tracked customer orders.
  • Processed up to 40 customer orders per day.
  • Processed customer orders over the phone.
  • Practice continuous quality control in the processing of all customer orders to prevent any problems during order fulfillment.

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28. Customer Questions

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Here's how Customer Questions is used in Phone Sales Representative jobs:
  • Answered customer questions about product availability and shipment times.
  • Answered customer questions and resolved customer service issues relating to phone bills, equipment, products and services.
  • Answer customer questions about products, price, availability and use.
  • Answered customer questions and resolved issues.
  • Answered customer questions.Overcame customer objections.

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29. Technical Support

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Here's how Technical Support is used in Phone Sales Representative jobs:
  • Provided comprehensive billing, product, service, and technical support assistance to all customers.
  • Provided technical support to customers who have issues with mobile technology and accessories.

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30. Phone Orders

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Here's how Phone Orders is used in Phone Sales Representative jobs:
  • Answer phones and transfer calls to other departments, also take phone orders and all questions from customers.
  • Activate phones, unblock phones, repair phones, and call customers regarding phone orders.
  • Process over the phone orders through an internet based purchasing system.
  • Job duties included: taking phone orders.
  • Received and filled telephone orders for parts..
  • Take phone orders for power tools, generators and, heavy equipment Take credit cards over the phone Sell magazine subscriptions

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31. Computer System

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Here's how Computer System is used in Phone Sales Representative jobs:
  • Entered information into computer system.
  • Received and keyed in parts into computer system.
  • Maintain proficiency in Mactive/AdBase computer system, including upgrades.
  • Key Results Areas: Proficiency with Mactive/AdBase computer system, phone system, other office equipment.

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32. Private Individuals

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Here's how Private Individuals is used in Phone Sales Representative jobs:
  • Contacted businesses or private individuals by telephone in order to solicit sales for magazines.
  • Contacted private individuals by telephone to solicit sales for goods or services.

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33. Payment Method

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Here's how Payment Method is used in Phone Sales Representative jobs:
  • Confirm and process orders, as well as payment methods such as debit and credit cards over the phone.
  • Obtained customer information such as name, address, and payment method, and enter orders into computers.
  • Enter payment method and process the order

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34. Credit Terms

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Here's how Credit Terms is used in Phone Sales Representative jobs:
  • Handled customer issues, including recommending maintenance, providing estimates, establishing credit terms and coordinating delivery dates.
  • Quoted prices, credit terms and other bid specifications.

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35. Computer Programs

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Here's how Computer Programs is used in Phone Sales Representative jobs:
  • Managed high call volumes and operated multiple computer programs simultaneously.
  • Coordinated several computer programs, including JD Edwards, to increase calls taken per hour.

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36. Personal Information

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Here's how Personal Information is used in Phone Sales Representative jobs:
  • Verified customer's personal information for order and shipment to be processed correctly
  • Record personal information using company software
  • Entered data such as personal information about the subjects interviewed.

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37. Customer Care

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Here's how Customer Care is used in Phone Sales Representative jobs:
  • Received customer comments on pleasant and friendly manner; always provide highest level of customer care.
  • Receive inbound calls Collected and processed payments by credit card or check by phone Followed up with clients and provided customer care

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38. Sales Scripts

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Here's how Sales Scripts is used in Phone Sales Representative jobs:
  • Adjust sales scripts to better target the needs of specific individuals
  • Maintained records of contacts, accounts, and orders Answered inbound calls from potential customers Delivered prepared sales scripts to customers

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39. People

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Here's how People is used in Phone Sales Representative jobs:
  • Rent Source is a company that helps people locate/find rental and rent to own homes/apartments.
  • Enjoy talking to people and establishing a long-term, loyal customer base.
  • People do business with people they like, know and trust
  • Monitor and track leads sent to sales people.
  • Help people find the right plan as well as the right phone.
  • Provided excellent customer service Reach out to people and students to make sure needs were being met
  • used computer to call up people and sell things and give away gifts for free trip.
  • Allocate leads to salespeople in a timely manner and ensure follow up.
  • Helped people who were interested in the services Wausau Mortgage Company provides.

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40. Directv

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Here's how Directv is used in Phone Sales Representative jobs:
  • Interacted with potential Directv customers via phone.

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41. Customer Sales

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Here's how Customer Sales is used in Phone Sales Representative jobs:
  • Provided historical records by maintaining records on area and customer sales.
  • Field inbound calls & provide customer sales.
  • Handle customer sales calls and inquiries.

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42. Trouble Shooting

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Here's how Trouble Shooting is used in Phone Sales Representative jobs:
  • Answered questions and basic trouble shooting pertaining to cellular phones and MP3 Players.

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43. Cellular Devices

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Here's how Cellular Devices is used in Phone Sales Representative jobs:
  • Retail Sales of Cellular Phones and other Cellular Devices I sold cellular phones and other cellular devices.
  • Trouble shooting issues that customers ran into on their cellular devices.

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44. Customer Interactions

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Here's how Customer Interactions is used in Phone Sales Representative jobs:
  • Documented all customer interactions to maintain compliance with my organization's quality assurance initiatives.

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45. Specific Individuals

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46. Current Customers

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Here's how Current Customers is used in Phone Sales Representative jobs:
  • Assist with incoming calls from current customers to offer updated services.
  • Called and sold tickets to potential, former and current customers Filled out season ticket order forms

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47. New Phones

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Here's how New Phones is used in Phone Sales Representative jobs:
  • Interfaced with major vendors; supplying new phones, problematic phones and new software to enhance the customer experience.
  • Job duties: To make sales over the phone by offering data plans and promote new phones
  • Promoted new phones through demonstrations and PA announcements.

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48. Sales Talks

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49. Positive Attitude

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Here's how Positive Attitude is used in Phone Sales Representative jobs:
  • Recognized for always treating the customer with a positive attitude and respectful manner.

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50. Sales Floor

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Here's how Sales Floor is used in Phone Sales Representative jobs:
  • Started on sales floor and promoted to closer within one month.
  • Assist customers throughout sales floors Answer incoming telephone calls and routed calls throughout the department store

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20 Most Common Skills For A Phone Sales Representative

Customer Service

27.5%

Sales Goals

9.6%

Phone Calls

9.2%

Cell Phones

7.1%

Telephone Calls

6.7%

Outbound Calls

4.9%

Credit Card Transactions

4.5%

Internet

3.5%

Potential Customers

3.2%

Data Entry

3.2%

New Accounts

3.0%

T-Mobile

2.6%

Verizon

2.5%

Customer Information

2.2%

Sales Reps

2.2%

Prospective Customers

1.9%

Customer Accounts

1.8%

Product Knowledge

1.5%

High Volume

1.4%

Customer Complaints

1.4%
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Typical Skill-Sets Required For A Phone Sales Representative

Rank Skill
1 Customer Service 22.1%
2 Sales Goals 7.7%
3 Phone Calls 7.4%
4 Cell Phones 5.7%
5 Telephone Calls 5.3%
6 Outbound Calls 3.9%
7 Credit Card Transactions 3.6%
8 Internet 2.8%
9 Potential Customers 2.6%
10 Data Entry 2.5%
11 New Accounts 2.4%
12 T-Mobile 2.1%
13 Verizon 2.0%
14 Customer Information 1.8%
15 Sales Reps 1.7%
16 Prospective Customers 1.5%
17 Customer Accounts 1.4%
18 Product Knowledge 1.2%
19 High Volume 1.1%
20 Customer Complaints 1.1%
21 Phone Plans 1.0%
22 New Clients 0.9%
23 Product Information 0.9%
24 Cold Calls 0.9%
25 Sales Contracts 0.8%
26 Vacation Packages 0.8%
27 Customer Orders 0.8%
28 Customer Questions 0.8%
29 Technical Support 0.8%
30 Phone Orders 0.7%
31 Computer System 0.6%
32 Private Individuals 0.6%
33 Payment Method 0.6%
34 Credit Terms 0.6%
35 Computer Programs 0.6%
36 Personal Information 0.6%
37 Customer Care 0.6%
38 Sales Scripts 0.6%
39 People 0.6%
40 Directv 0.5%
41 Customer Sales 0.5%
42 Trouble Shooting 0.5%
43 Cellular Devices 0.5%
44 Customer Interactions 0.5%
45 Specific Individuals 0.5%
46 Current Customers 0.5%
47 New Phones 0.4%
48 Sales Talks 0.4%
49 Positive Attitude 0.4%
50 Sales Floor 0.4%
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