How To Become A Phone Technician: What It Is and Career Path

What is a phone technician and how to become one

Updated January 8, 2025

3 min read

There is more than meets the eye when it comes to being a phone technician. For example, did you know that they make an average of $20.52 an hour? That's $42,690 a year! Between 2018 and 2028, the career is expected to grow 8% and produce 14,400 job opportunities across the U.S.

ScorePhone TechnicianUS Average

Salary

3.3

Avg. Salary $42,690

Avg. Salary $59,228

Stability level

7.5

Growth rate 8%

Growth rate 0.3%

Diversity

6.8

Race

American Indian and Alaska Native 0.63%

Asian 6.32%

Black or African American 11.69%

Hispanic or Latino 18.69%

Unknown 4.78%

White 57.89%

Gender

female 22.65%

male 77.35%

Age - 46

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 46

Stress level

7.5

Stress level is high

7.1 - high

Complexity level

7.7

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a phone technician

Explore phone technician education requirements

Most common phone technician degrees

High School Diploma

34.9 %

Associate

28.7 %

Bachelor's

22.5 %

Start to develop specific phone technician skills

Skills	Percentages
Customer Service	21.63%
Cell Phones	6.93%
Phone System	6.51%
VoIP	4.91%
Windows	3.97%

Complete relevant phone technician training and internships

Accountants spend an average of 1-3 months on post-employment, on-the-job training. New phone technicians learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a phone technician based on U.S. Bureau of Labor Statistics data and data from real phone technician resumes.

Research phone technician duties and responsibilities

Manage telecommunications installation and repair for hospital Nortel network.
Repair LCD and programming on various computers
Used POS system to determine which repair needs to be start.
Coordinate the maintenance and repair of T1's and associate electronic equipment.

Prepare your phone technician resume

When your background is strong enough, you can start writing your phone technician resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a phone technician resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable phone technician resume templates

Build a professional phone technician resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your phone technician resume.