Phone technician job description
Updated March 14, 2024
6 min read
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Example phone technician requirements on a job description
Phone technician requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in phone technician job postings.
Sample phone technician requirements
- Ability to troubleshoot and diagnose phone system issues.
- Working knowledge of phone systems and related hardware.
- Proficient in the use of diagnostic tools.
- Computer literacy in installing and configuring software.
- A valid driver’s license.
Sample required phone technician soft skills
- Excellent customer service skills.
- Strong communication and interpersonal skills.
- Attention to detail and accuracy.
- Ability to work independently or as part of a team.
Phone technician job description example 1
Spencer's phone technician job description
Since its inception in 2009, uBreakiFix has grown to hundreds of stores nationwide in markets across the U.S and Canada. But the best part is that we're currently looking for new members to join our team! Are you looking for a dynamic career path and a company that promotes from within? Are you a tech-savvy individual? Do you enjoy working with smartphones and computers? Well then come join one of the largest and most reputable smartphone repair companies in the US.
The unrelenting commitment to customer satisfaction shown by uBreakiFix has directly resulted in its current period of rapid nationwide growth. uBreakiFix has become the preeminent gadget repair company in the industry, largely due to its low price promise and industry leading 90-day repair guarantee. uBreakiFix handles everything from iPhones, Samsungs, LGs, Nexuses, HTCs, Droids, Xboxes and PlayStations, to cameras, laptops and computers. Do you have broken glass on your iPhone? A virus that your PC can't seem to get rid of? A Mac that just won't shake software issues? A Samsung Galaxy that isn't running like it used to? Let the repair professionals at uBreakiFix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, uBreakiFix is your fast, affordable, reliable repair solution. Visit www.ubreakifix.com for more info!
Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Soldering and console experience would be best.
Tasks and Responsibilities:
– Diagnose, troubleshoot and repair devices
– Provide recommendations for problem resolution
– Explain complex technical issues to customers in a non-technical, simple to understand manner
– Provide repair and replacement estimates to customers
– Ensure that all repairs meet or exceed uBreakiFix quality standards
– Greet customers in a friendly manner and maintain a positive work environment
– Answer phone calls to the store with a professional, courteous and friendly demeanor
– Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
– Keep track of all devices and inventory while safeguarding all store stock
– Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
– Maintain the cleanliness and professional appearance of the store
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time.
UBREAKIFIX is an equal opportunity employer M/F/D/V
BASIC QUALIFICATIONS
- Outstanding customer service skills
- Excellent technical, problem solving, and analytical skills
- Exceptional organizational skills
- Strong written and oral communication skills
- Proficient in Microsoft Office
- Work well in team environment
- Ability to work flexible hours, including weekends and holidays
- High school diploma or GED
PREFERRED QUALIFICATIONS
- A+ Certification
- Apple Certified Macintosh Technician (ACMT)
- Experience repairing electronics, smartphones, PC/MACs, and game consoles
- Technical degree or certification in Electronics or Consumer Electronics
- Previous experience working at retail electronics store
The unrelenting commitment to customer satisfaction shown by uBreakiFix has directly resulted in its current period of rapid nationwide growth. uBreakiFix has become the preeminent gadget repair company in the industry, largely due to its low price promise and industry leading 90-day repair guarantee. uBreakiFix handles everything from iPhones, Samsungs, LGs, Nexuses, HTCs, Droids, Xboxes and PlayStations, to cameras, laptops and computers. Do you have broken glass on your iPhone? A virus that your PC can't seem to get rid of? A Mac that just won't shake software issues? A Samsung Galaxy that isn't running like it used to? Let the repair professionals at uBreakiFix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, uBreakiFix is your fast, affordable, reliable repair solution. Visit www.ubreakifix.com for more info!
Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Soldering and console experience would be best.
Tasks and Responsibilities:
– Diagnose, troubleshoot and repair devices
– Provide recommendations for problem resolution
– Explain complex technical issues to customers in a non-technical, simple to understand manner
– Provide repair and replacement estimates to customers
– Ensure that all repairs meet or exceed uBreakiFix quality standards
– Greet customers in a friendly manner and maintain a positive work environment
– Answer phone calls to the store with a professional, courteous and friendly demeanor
– Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
– Keep track of all devices and inventory while safeguarding all store stock
– Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
– Maintain the cleanliness and professional appearance of the store
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time.
UBREAKIFIX is an equal opportunity employer M/F/D/V
BASIC QUALIFICATIONS
- Outstanding customer service skills
- Excellent technical, problem solving, and analytical skills
- Exceptional organizational skills
- Strong written and oral communication skills
- Proficient in Microsoft Office
- Work well in team environment
- Ability to work flexible hours, including weekends and holidays
- High school diploma or GED
PREFERRED QUALIFICATIONS
- A+ Certification
- Apple Certified Macintosh Technician (ACMT)
- Experience repairing electronics, smartphones, PC/MACs, and game consoles
- Technical degree or certification in Electronics or Consumer Electronics
- Previous experience working at retail electronics store
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Phone technician job description example 2
Fun Town RV phone technician job description
Fun Town RV was founded in 2010 and has grown substantially over the last ten years. We currently have 14 locations and have plans to add several more in the next few years.
As Texas's largest RV Chain, we provide excellent customer service and offer customers top RV brands for less! FTRV has a quality assurance facility where every RV we sell is put through a 100+ point inspection to assure that every RV meets our quality standards.
Here at Fun Town RV, we look for candidates that have honesty, accountability, positivity, passion to do a great job and who strive to exceed expectations! If you have these qualities and are looking for a dynamic and growing company that provides career growth with great earning potential, then we urge you to apply with us!
Requirements
Essential Duties and Responsibilities:
Create reports of the customers they troubleshoot that day send to appropriate management.
Follow all of the company's procedures.
Troubleshoot any problems the customers are having.
Respond quickly to customer problems.
Advise customers on the equipment.
Speak to customers to quickly get to the root of their problem.
talking customers through a series of actions to resolve a problem.
Managing multiple cases at one time.
Returning customers phone calls/messages.
Troubleshoot technical issues.
Other duties as assigned.
Requirements of this position:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
High school diploma or equivalent.
Strong computer skills.
Excellent customer service skills.
Excellent organizational/sequencing skills.
Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone or in person.
RV experience necessary.
HVAC, Electrical, Plumbing, and Maintenance experience, carpentry, slide-out systems, roofs, liquid propane systems, etc.
Experience Required:
Customer Service Experience Required.
Basic Computer Skills.
Valid driver's license with a good driving record.
A wide knowledge base of RV's, RV brands, and parts.
Accuracy and attention to detail.
Desire to perform quality work.
Positive attitude and friendly demeanor.
Ability to work in a team atmosphere.
Time management skills.
Benefits
We offer a competitive salary and an excellent benefit package including:
Major Medical-Dental-Vision Insurance
Life Insurance
Paid Vacation
Paid Holidays
401K (profit sharing)
Christmas Savings Plan
Employee Discounts in Company Store
Fun Town RV is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the U.S. A Drug screen, driving record and background checks may be conducted prior to, and during employment. Content of this ad and fulfillment of offers is sole responsibility of Fun Town RV.
As Texas's largest RV Chain, we provide excellent customer service and offer customers top RV brands for less! FTRV has a quality assurance facility where every RV we sell is put through a 100+ point inspection to assure that every RV meets our quality standards.
Here at Fun Town RV, we look for candidates that have honesty, accountability, positivity, passion to do a great job and who strive to exceed expectations! If you have these qualities and are looking for a dynamic and growing company that provides career growth with great earning potential, then we urge you to apply with us!
Requirements
Essential Duties and Responsibilities:
Create reports of the customers they troubleshoot that day send to appropriate management.
Follow all of the company's procedures.
Troubleshoot any problems the customers are having.
Respond quickly to customer problems.
Advise customers on the equipment.
Speak to customers to quickly get to the root of their problem.
talking customers through a series of actions to resolve a problem.
Managing multiple cases at one time.
Returning customers phone calls/messages.
Troubleshoot technical issues.
Other duties as assigned.
Requirements of this position:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
High school diploma or equivalent.
Strong computer skills.
Excellent customer service skills.
Excellent organizational/sequencing skills.
Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone or in person.
RV experience necessary.
HVAC, Electrical, Plumbing, and Maintenance experience, carpentry, slide-out systems, roofs, liquid propane systems, etc.
Experience Required:
Customer Service Experience Required.
Basic Computer Skills.
Valid driver's license with a good driving record.
A wide knowledge base of RV's, RV brands, and parts.
Accuracy and attention to detail.
Desire to perform quality work.
Positive attitude and friendly demeanor.
Ability to work in a team atmosphere.
Time management skills.
Benefits
We offer a competitive salary and an excellent benefit package including:
Major Medical-Dental-Vision Insurance
Life Insurance
Paid Vacation
Paid Holidays
401K (profit sharing)
Christmas Savings Plan
Employee Discounts in Company Store
Fun Town RV is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the U.S. A Drug screen, driving record and background checks may be conducted prior to, and during employment. Content of this ad and fulfillment of offers is sole responsibility of Fun Town RV.
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Updated March 14, 2024
Updated March 14, 2024