Log In
Log In to Save
Sign Up to Save
Sign Up to Dismiss
The email and password you specified are invalid. Please, try again.
Email and password are mandatory
Forgot Password?
Don't have an account? Sign Up
reset password
Enter your email address and we will send you a link to reset your password.
Where do you want to work?
$77,800
Average Salary
Show More
Show Less
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.
EducationEducation requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.
CertificationCertification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.
AdvancementMany computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.
Important QualitiesCustomer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
Show More
Show Less
Average Length of Employment
Top Careers Before Photo Specialist
Top Careers After Photo Specialist
Gender
Female
55.1%Male
43.0%Unknown
1.9%Ethnicity
White
78.5%Hispanic or Latino
12.5%Asian
6.6%Unknown
1.8%Black or African American
0.5%Languages Spoken
Spanish
64.7%French
9.2%German
4.6%Italian
2.8%Arabic
2.3%Vietnamese
1.4%Hindi
1.4%Mandarin
1.4%Bosnian
1.4%Russian
1.4%Hmong
1.4%Gujarati
0.9%Dutch
0.9%Korean
0.9%Greek
0.9%Tagalog
0.9%Japanese
0.9%Cantonese
0.9%Urdu
0.9%Polish
0.9%Photo Specialist
Unfortunately we don’t have enough data for this section.
Schools
University of Phoenix
14.8%Saint Louis Community College
6.3%American InterContinental University
5.9%Southwest Tennessee Community College
5.6%Kaplan University
5.6%Ashford University
5.2%Houston Community College
4.8%Northern Virginia Community College
4.8%Delgado Community College
4.4%University of Houston
4.4%Palm Beach State College
4.1%University of Missouri - Saint Louis
4.1%Liberty University
4.1%University of South Florida
3.7%Florida Atlantic University
3.7%Full Sail University
3.7%Florida International University
3.7%Southern New Hampshire University
3.7%University of Memphis
3.7%Remington College
3.7%Majors
Degrees
Other
34.7%Bachelors
34.3%Associate
19.5%Certificate
4.5%Masters
4.0%Diploma
2.3%License
0.5%Doctorate
0.2%Photo Specialist
Unfortunately we don’t have enough data for this section.
Show More
Walgreens Pharmacy
CVS Pharmacy
CVS
CVS/Pharmacy
Walgreen's Pharmacy
Show More
Real Life CSI: Crime Scene Cleaners