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Become A Physician Office Specialist

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Working As A Physician Office Specialist

  • Interacting With Computers
  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $33,040

    Average Salary

What Does A Physician Office Specialist Do At Ascension Health

* Abstracts pertinent information from patient records.
* Assigns the International Classification of Diseases, Clinical Modification (ICD), Current Procedural Terminology (CPT) or Healthcare Common Procedure Coding System (HCPCS) codes, creating Ambulatory Patient Classification (APC) or Diagnosis
* Related Group (DRG) assignments.
* Obtains acceptable productivity/quality rates as defined per coding policy.
* Queries physicians when code assignments are not straightforward or documentation in the record is inadequate, ambiguous, or unclear for coding purposes.
* Keeps abreast of and complies with coding guidelines and reimbursement reporting requirements.
* Performs other duties as assigned

What Does A Physician Office Specialist Do At Highmark Health

* Plans, coordinates, provides and evaluates entry level, advanced and continuing education on the clinical computer system to staff and interdisciplinary team members.
* Acts as a liaison among end users to resolve training issues related to the clinical information system using detailed knowledge of workflow as it pertains to the use of clinical information system.
* Provides patient access training to include registration and scheduling, check-in, check-out, patient continuity of care, and end of day reporting.
* Trains employees on the EPIC (Prelude/Cadence) and athenaNet practice management systems to ensure positive impact on revenue generation.
* Updates and maintains education materials.
* Offers customized refresher training for practice staff.
* Conducts on-site practice assessments via deployments to identify improvement opportunities in the areas of operation processes.
* Acts as a liaison to patient access, information technology, training, informatics and revenue cycle.
* Demonstrates understanding of practice management policies and procedures.
* Educates, monitors and communicates ongoing revisions of practice workflow processes to ensure compliance by front end users in a timely manner.
* Works collaboratively with the Allegheny Clinic administration to accomplish organization and practice goals.
* Utilizes understanding of back office EPIC entry to ensure connection to revenue cycle with front desk training.
* Works collaboratively with other departments to streamline work processes to enhance overall performance.
* Provides on call support to all Allegheny Clinic practices for any front end scheduling and/or registration issues including issues with Workqueues and Worklists

What Does A Physician Office Specialist Do At Ascension Health

* Serves as a liaison between practice physicians and office employees, and between the practice and other clinical and administrative areas.
* Ensures that staffing is in place to meet the demands of the provider's work schedules.
* Coordinates utilization of float pool associates and maintains associate payroll information.
* Completes and reviews office correspondence including invoices/statements, credit cards, petty cash, mileage forms, and reports.
* May perform clerical or technical roles/functions.
* All other duties as assigned.
* Customer Service: Consistently exhibit value based behavior.
* Protect the dignity, privacy and confidence of patients, co-workers and guests.
* High Reliability: Adopt behaviors and techniques to prevent, detect and correct errors to eliminate harm to patients

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How To Become A Physician Office Specialist

High school graduates who have experience using computer software applications, such as word processing and spreadsheets, usually qualify for entry-level positions. Although most secretaries learn their job in several weeks, many legal and medical secretaries require additional training to learn industry-specific terminology. Executive secretaries usually need several years of related work experience.


High school graduates can take courses in word processing and office procedures at technical schools or community colleges. Some temporary placement agencies also provide training in word processing, spreadsheet, and database software.

Some medical and legal secretaries learn industry-specific terminology and practices by attending courses offered at community colleges or technical schools. For executive secretary positions, employers increasingly prefer to hire those who have taken some college courses or have a bachelor’s degree.


Secretaries and administrative assistants typically learn their skills through short-term on-the-job training, usually lasting a few weeks. During this time they learn about administrative procedures, including how to prepare documents. Medical and legal secretaries’ training may last several months as they learn industry-specific terminology and practices.

Work Experience in a Related Occupation

Executive secretaries can gain experience by working in administrative positions that have less challenging responsibilities. Many secretaries and administrative assistants advance to higher level administrative positions.

Licenses, Certifications, and Registrations

Although not required, certification can demonstrate competency to employers.

The International Association of Administrative Professionals offers the Certified Administrative Professional (CAP) certification. Candidates must have a minimum of 2 to 4 years of administrative work experience, depending on their level of education, and pass an examination.

Legal secretaries have several certification options. For example, those with 1 year of general office experience, or who have completed an approved training course, can acquire the Accredited Legal Professional (ALP) certification through a testing process administered by NALS (previously known as National Association of Legal Secretaries). NALS also offers the Professional Legal Secretary (PLS) certification, considered to be an advanced certification for legal support professionals.

The Certified Legal Secretary Specialist (CLSS) certification is conferred by Legal Secretaries International in areas such as intellectual property, criminal law, civil litigation, probate, and business law. Candidates typically need to have 5 years of legal experience and pass an examination to become certified.


Secretaries and administrative assistants generally advance to other administrative positions with more responsibilities, such as office supervisor, office manager, or executive secretary.

With additional training, many legal secretaries become paralegals or legal assistants.

Important Qualities

Integrity. Many secretaries and administrative assistants are trusted to handle sensitive information. For example, medical secretaries collect patient data that is required, by law, to be kept confidential in order to protect patient privacy.

Interpersonal skills. Secretaries and administrative assistants interact with clients, customers, or staff. They should communicate effectively and be courteous when interacting with others to create a positive work environment and client experience.

Organizational skills. Secretaries and administrative assistants keep files, folders, and schedules in proper order so an office can run efficiently.

Writing skills. Secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers. Therefore, they must have good grammar, ensure accuracy, and maintain a professional tone.

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Physician Office Specialist jobs

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Physician Office Specialist Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • Urdu

  • Arabic

  • Hindi

  • Tagalog

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Physician Office Specialist

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Physician Office Specialist Education

Physician Office Specialist

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Top Skills for A Physician Office Specialist


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Top Physician Office Specialist Skills

  1. Procedures
  2. Electronic Medical Records
  3. Surgery
You can check out examples of real life uses of top skills on resumes here:
  • Developed and maintained departmental policies, procedures and records related to attendance and job performance.
  • Scan and enter information into electronic medical records.
  • Maintain and update clinical practice calendar for Chief of Thoracic Surgery, at Memorial Sloan Kettering.
  • Register patients and obtain necessary information for filing claims, Schedule appointments and referrals.
  • Maintained knowledge of Federal, State and Corporate guidelines for insurance claims production, collection, and customer service.

Top Physician Office Specialist Employers

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