Front Office Coordinator jobs at Piedmont Healthcare

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Day Work Day(s) Friday, Saturday, Thursday, Wednesday Shift Start Time 8:30 AM Shift End Time 7:00 PM Worker Sub-Type Regular Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's. Job Description Coordinates daily scheduling of patient appointments for medical procedures in a timely and efficient manner. Interacts extensively with physicians/diagnostic staff, office staff, and patients via phone, fax, and email, ensuring accurate and effective scheduling of appointments for needed medical procedures. Independently and accurately handles a wide range of scheduling duties in a fast-paced environment. Works collaboratively with team members to provide quality service to proactively support efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta. Experience * Experience in using computers with a high degree of accuracy * Successful completion of a course in medical terminology or equivalent experience Preferred Qualifications * One year of experience in clinical scheduling or an assigned clinical discipline or completion of an externship program approved by Children's * For Radiology, experience in a clinical or healthcare setting Education * High school diploma or equivalent Certification Summary * No professional certifications required Knowledge, Skills, and Abilities * Ability to word process accurately * Able to handle stressful work situations and conflicts with professionalism * Ability to communicate effectively both orally and in writing * Excellent organizational skills * Ability to work effectively without direct supervision and follow standard procedures * Excellent customer service skills * Fluency in Spanish or other language Job Responsibilities * Schedules patient appointments for medical procedures/cases for designated department, including medical procedure directives from faxes, phone, or other instructions, and contacts doctors' offices to resolve discrepancies. * Coordinates all aspects of procedure scheduling and understands guidelines for each scheduled procedure. * Collects and/or confirms patient demographic/insurance information as required and enters data accurately into the department's scheduling system. * Stays aware of insurance authorization needs and follows department policies on establishing appointments that do not have confirmed authorizations. * May coordinate all aspects of medical procedure scheduling for specific modalities in accordance with hospital policy for patient gestational and chronological age, including coordination with doctor's office, house supervisor, department nursing staff, and other departmental schedulers. * Confirms schedule with doctor's offices, including time of procedure and communicates and resolves any conflict about daily schedule(s). * Communicates clearly to doctors' offices and parents any instructions related to appointments. * Utilizes computerized scheduling system and electronic order management functions and capabilities (may be required to use computerized scheduling system to maximize efficiency of block scheduling, e.g., typing, data entry, alpha/numeric filing, and computer skills). * Assists in identification of ways to improve scheduling process. * Completes quality assurance for all scheduled patients. * May precept for orientation and training of all newly hired schedulers in standard procedures, quality control, quality assurance, and continuous quality improvement programs. Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 2620 Satellite Blvd Job Family Patient Access

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Variable Work Day(s) Monday-Friday Shift Start Time 2:00 PM Shift End Time 7:00 PM Worker Sub-Type Regular Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's. Job Description Coordinates daily scheduling of patient appointments for medical procedures in a timely and efficient manner. Interacts extensively with physicians/diagnostic staff, office staff, and patients via phone, fax, and email, ensuring accurate and effective scheduling of appointments for needed medical procedures. Independently and accurately handles a wide range of scheduling duties in a fast-paced environment. Works collaboratively with team members to provide quality service to proactively support efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta. Experience * Experience in using computers with a high degree of accuracy * Successful completion of a course in medical terminology or equivalent experience Preferred Qualifications * One year of experience in clinical scheduling or an assigned clinical discipline or completion of an externship program approved by Children's * For Radiology, experience in a clinical or healthcare setting Education * High school diploma or equivalent Certification Summary * No professional certifications required Knowledge, Skills, and Abilities * Ability to word process accurately * Able to handle stressful work situations and conflicts with professionalism * Ability to communicate effectively both orally and in writing * Excellent organizational skills * Ability to work effectively without direct supervision and follow standard procedures * Excellent customer service skills * Fluency in Spanish or other language Job Responsibilities * Schedules patient appointments for medical procedures/cases for designated department, including medical procedure directives from faxes, phone, or other instructions, and contacts doctors' offices to resolve discrepancies. * Coordinates all aspects of procedure scheduling and understands guidelines for each scheduled procedure. * Collects and/or confirms patient demographic/insurance information as required and enters data accurately into the department's scheduling system. * Stays aware of insurance authorization needs and follows department policies on establishing appointments that do not have confirmed authorizations. * May coordinate all aspects of medical procedure scheduling for specific modalities in accordance with hospital policy for patient gestational and chronological age, including coordination with doctor's office, house supervisor, department nursing staff, and other departmental schedulers. * Confirms schedule with doctor's offices, including time of procedure and communicates and resolves any conflict about daily schedule(s). * Communicates clearly to doctors' offices and parents any instructions related to appointments. * Utilizes computerized scheduling system and electronic order management functions and capabilities (may be required to use computerized scheduling system to maximize efficiency of block scheduling, e.g., typing, data entry, alpha/numeric filing, and computer skills). * Assists in identification of ways to improve scheduling process. * Completes quality assurance for all scheduled patients. * May precept for orientation and training of all newly hired schedulers in standard procedures, quality control, quality assurance, and continuous quality improvement programs. Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 2620 Satellite Blvd Job Family Patient Access

Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: * Comprehensive health benefits that start day 1 * Student Loan Repayment Assistance & Reimbursement Programs * Family-focused benefits * Wellness incentives Ongoing mentorship, development, leadership programs...and more 8:30a-5:00p / Full Time / 40hrs Description JOB DESCRIPTION: * This position serves as a key role in the patient's experience, serving as their first point of contact upon arrival to Emory facilities for clinical appointments. * Job responsibilities will include providing excellent customer service to the patient while welcoming and checking them in for their appointments; communicating with patients, families and staff to trouble shoot and meet patient needs while waiting to see their provider; following approved standard operating procedures to complete technical and administrative functions such as arriving appointments, confirmation and updating of patient demographics, registration, and insurance information, scheduling, entering referrals, providing information about insurance coverage, collecting copays. * This position will work regularly with patients, families, providers, clinical and non-clinical staff, and is a critical component to ensuring patients have a smooth and positive experience with Emory. * This position is ideal for a candidate who demonstrates compassion, a commitment to excellent customer service, critical thinking and problem solving skills, strong interpersonal and communication skills, and able to work in a high paced team environment. * This role requires computer skills and comfort with navigating multiple applications simultaneously. MINIMUM QUALIFICATIONS: * High school diploma/GED and twelve (12) months of experience in Healthcare or customer service industry OR currently enrolled in an accredited bachelor's degree program. . PHYSICAL REQUIREMENTS (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at ***************************. Please note that one week's advance notice is preferred.

At Emory Healthcare, we integrate science and caring to change the face of health care. Our team members are courageous individuals who are willing to challenge the status quo and help find solutions to complex problems. We're empowered to influence change for, and with, our patients, their families, the community and each other.As one of the leading academic medical systems, we're eager to share what we learn with hospitals around the country, and the world. We've got the backing, knowledge, experience and permission to lead the way in developing new and better approaches to preventing and treating disease, and our patients get treatments years before anyone else.We're defining a new standard of care for humankind. Are YOU ready to join us? 7a-5:30p / Full Time / 40hrs Description JOB DESCRIPTION: * This position serves as a key role in the patient's experience, serving as their first point of contact upon arrival to Emory facilities for clinical appointments. * Job responsibilities will include providing excellent customer service to the patient while welcoming and checking them in for their appointments; communicating with patients, families and staff to trouble shoot and meet patient needs while waiting to see their provider; following approved standard operating procedures to complete technical and administrative functions such as arriving appointments, confirmation and updating of patient demographics, registration, and insurance information, scheduling, entering referrals, providing information about insurance coverage, collecting copays. * This position will work regularly with patients, families, providers, clinical and non-clinical staff, and is a critical component to ensuring patients have a smooth and positive experience with Emory. * This position is ideal for a candidate who demonstrates compassion, a commitment to excellent customer service, critical thinking and problem solving skills, strong interpersonal and communication skills, and able to work in a high paced team environment. * This role requires computer skills and comfort with navigating multiple applications simultaneously. MINIMUM QUALIFICATIONS: * High school diploma/GED and twelve (12) months of experience in Healthcare or customer service industry OR currently enrolled in an accredited bachelor's degree program. . PHYSICAL REQUIREMENTS (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at ***************************. Please note that one week's advance notice is preferred.

**Be inspired. Be rewarded. Belong. At Emory Healthcare.** At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: · Comprehensive health benefits that start day 1 · Student Loan Repayment Assistance & Reimbursement Programs · Family-focused benefits · Wellness incentives Ongoing mentorship, development, leadership programs...and more **7:00a-4:00p / Full Time / 40hrs** **Description** Are you passionate about providing outstanding customer service and playing a key role in patient care? Join our team as a Patient Arrival Specialist, where you will serve as the first point of contact for patients arriving at Emory facilities. This is a unique opportunity to make a difference by creating a positive and smooth experience for every patient you encounter. Key Responsibilities: + Warmly Greet Patients and Guests: Greet all patients, guests, and employees entering the facilities with a smile and appropriate salutation (e.g., good morning, good afternoon ). + Ensure a Positive Experience: Welcome all customers following the Emory Healthcare customer service model to create a warm, positive environment. + Assist with Check-In Process: Support patients with check-in, including using online applications and troubleshooting technical issues. + Effective Communication and Service Recovery: Communicate with patients, families, and staff to address concerns and resolve complaints in real-time, involving leadership as needed. + Maintain a Clean Environment: Keep entrances, waiting rooms, and storage areas tidy and sanitized, restocking supplies as needed. + Complete Administrative Tasks: Confirm and update patient demographics, manage registrations, update insurance information, schedule appointments, handle referrals, and collect copays. + Proactive Patient Rounding: Round on patients in waiting areas to ensure comfort and address immediate needs. Minimum Qualifications: + High school diploma, GED, or equivalent preferred. + Must be at least 18 years of age and authorized to work in the United States. + Proficiency in English, with strong communication skills. + Strong interpersonal skills with the ability to work collaboratively in a team environment. + Basic digital literacy and comfort navigating software applications. + Ability to learn new processes, procedures, and software quickly, with attention to detail and accuracy. + Successful completion of software training upon hire. + Excellent attendance and reliability. Why Join Us as a Patient Welcome Associate at Emory Healthcare? Supportive and Inclusive Team Environment: Work alongside a diverse team committed to fostering growth, respect, and support in a collaborative atmosphere. Launch a Meaningful Healthcare Career: This role provides a unique opportunity to gain hands-on experience in healthcare, with guidance to build your career path within Emory Healthcare. Make a Real Impact on Patient Care: Contribute directly to patient satisfaction and quality improvement initiatives, playing a vital role in the care experience. Advance Within Your First Year: Eligible team members can progress to a Senior Patient Arrival Specialist after 1 year, opening doors to new responsibilities and growth. At Emory Healthcare, our core purpose is improving lives and providing hope. If you are committed to this purpose, making a positive impact, providing exceptional service, and being part of a dynamic team, we want to hear from you! PHYSICAL REQUIREMENTS: (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 0-33% of the work day (occasionally); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. **Additional Details** Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at *************************** . Please note that one week's advance notice is preferred. **Connect With Us!** Connect with us for general consideration! **Division** _The Emory Clinic_ **Campus Location** _Johns Creek, GA, 30097_ **Campus Location** _US-GA-Johns Creek_ **Department** _TEC GynOb Generalist RRT EJCH_ **Job Type** _Regular Full-Time_ **Job Number** _156927_ **Job Category** _Clerical & Administrative_ **Schedule** _7a-4p_ **Standard Hours** _40 Hours_ **Hourly Minimum** _USD $17.54/Hr._ **Hourly Midpoint** _USD $21.37/Hr._ Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.

Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: * Comprehensive health benefits that start day 1 * Student Loan Repayment Assistance & Reimbursement Programs * Family-focused benefits * Wellness incentives Ongoing mentorship, development, leadership programs...and more 8:30a-5:00p / Full Time / 40hrs Description Are you passionate about providing outstanding customer service and playing a key role in patient care? Join our team as a Patient Arrival Specialist, where you will serve as the first point of contact for patients arriving at Emory facilities. This is a unique opportunity to make a difference by creating a positive and smooth experience for every patient you encounter. Key Responsibilities: * Warmly Greet Patients and Guests: Greet all patients, guests, and employees entering the facilities with a smile and appropriate salutation (e.g., good morning, good afternoon ). * Ensure a Positive Experience: Welcome all customers following the Emory Healthcare customer service model to create a warm, positive environment. * Assist with Check-In Process: Support patients with check-in, including using online applications and troubleshooting technical issues. * Effective Communication and Service Recovery: Communicate with patients, families, and staff to address concerns and resolve complaints in real-time, involving leadership as needed. * Maintain a Clean Environment: Keep entrances, waiting rooms, and storage areas tidy and sanitized, restocking supplies as needed. * Complete Administrative Tasks: Confirm and update patient demographics, manage registrations, update insurance information, schedule appointments, handle referrals, and collect copays. * Proactive Patient Rounding: Round on patients in waiting areas to ensure comfort and address immediate needs. Minimum Qualifications: * High school diploma, GED, or equivalent preferred. * Must be at least 18 years of age and authorized to work in the United States. * Proficiency in English, with strong communication skills. * Strong interpersonal skills with the ability to work collaboratively in a team environment. * Basic digital literacy and comfort navigating software applications. * Ability to learn new processes, procedures, and software quickly, with attention to detail and accuracy. * Successful completion of software training upon hire. * Excellent attendance and reliability. Why Join Us as a Patient Welcome Associate at Emory Healthcare? Supportive and Inclusive Team Environment: Work alongside a diverse team committed to fostering growth, respect, and support in a collaborative atmosphere. Launch a Meaningful Healthcare Career: This role provides a unique opportunity to gain hands-on experience in healthcare, with guidance to build your career path within Emory Healthcare. Make a Real Impact on Patient Care: Contribute directly to patient satisfaction and quality improvement initiatives, playing a vital role in the care experience. Advance Within Your First Year: Eligible team members can progress to a Senior Patient Arrival Specialist after 1 year, opening doors to new responsibilities and growth. At Emory Healthcare, our core purpose is improving lives and providing hope. If you are committed to this purpose, making a positive impact, providing exceptional service, and being part of a dynamic team, we want to hear from you! ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at ***************************. Please note that one week's advance notice is preferred.

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Day (United States of America) Job Summary: The Care Coordinator RN (CC RN) is responsible for assessing transitional care needs, coordinating care across the continuum, and engaging with patient and family to assure care needs are met. The CC RN plans effectively to meet the patient's needs, manage the length of stay and promote efficient utilization of resources. Overall, the role integrates and coordinates care facilitation, care progression and transitional care planning functions. Specific functions within this role include: • Psychosocial and functional status assessment, transitional care planning, clinical care progression, facilitate patient/family care conferences, participate in interdisciplinary rounds, and patient/family education • Collaborates effectively with the utilization review nurse, patient's physicians and the interdisciplinary care team to provide a comprehensive assessment of the patient's medical care needs, psychosocial needs, any social determinants of health needs, goals/outcome attainment and continued care needs • Assures that the patient is progressing towards their discharge goal and assists to alleviate barriers • Seeks consultation from appropriate disciplines/departments as required to proactively identify and resolve delays to expedite care and facilitate discharge. • May have other duties assigned Core Responsibilities and Essential Functions: Assessment Based on preliminary screening of patients, initiates assessment of patient's chronic disease management needs and psychosocial risk factors and availability of resources to assist upon discharge. Partners with the PAS, financial counselor and/or UM nurse to assess insurance and coverage requirements for all payers to ensure adherence to those requirements. Collaborates with the patient and family, along with the physician(s) and other members of the care team to fully establish and support both the patient's care progression and discharge plans.. Meets with physicians and care team routinely to collaborate on timely and efficient patient management. Care Progression Collaborates with physicians and care team to facilitate communication regarding patient's care progression to ensure timely and efficient delivery of care. Proactively identifies delays/obstacles in diagnostic or treatments within the plan of care which can lead to discharge delays. Identities and discusses with physician the medical necessity for inpatient testing that may be more appropriate in the outpatient setting. Actively works to resolve barriers to discharge and engages/escalates barriers to discharge to the appropriate leader for efficient resolution Disposition Planning Manages all aspects of discharge planning for assigned patients. Implements discharge planning timely and provides resources in an efficient manner. Meets with patient/family to assess needs and develop an individualized discharge plan in collaboration with physicians. Identifies and documents barriers for timely disposition. Ensures/maintains discharge plan consensus with patient/family, physicians, care teams and payers. Responds to referrals for patient's post-acute needs from physicians and the care team. Participates in Interdisciplinary Rounds with the patient's care team to confirm estimated date of discharge and make recommendations for best level of care transition at discharge. Initiates/facilitates post-acute referrals through departmental processes for timely transition to the next level of care. Refer appropriate cases for social work intervention based on departmental protocol. Allows for any cultural or religious beliefs in providing service and continuity of care. Documentation Initial clinical/psychosocial assessment completed and documented in medical record. Ensure all records are up-to-date and documentation is clear and concise. Ensure timely and accurate documentation in progress notes of interactions with patient/family, physicians, care team, and community partners as it pertains to the patient's discharge plan. Accounts for and indicates all services arranged/delivered in electronic medical record. Track avoidable days and report trends that lead to undesired outcomes. Professional Development and Initiative Completes all initial and ongoing professional competency assessment, required mandatory education, population specific education. Supports department-based goals which contribute to the success of the organization. Serves as a preceptor and/or mentor for student interns (if appropriate) Required Minimum Education: Associates Nursing Required Diploma (Nurse) Nursing Required or Bachelors Nursing Preferred Required Minimum Experience Minimum 1 year of experience in an acute care setting Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated. BLS - Basic Life Support Upon Hire Required or (ARC-BLS - Amer Red Cross Basic Life Support Upon Hire Required or BLS-I - Basic Life Support - Instructor Upon Hire Required and RN - Reg Nurse (Single State) Upon Hire Required and( RN-COMPACT - RN - Multi-state Compact Upon Hire Required Required Minimum Skills: Excellent written and verbal communication skill. Must possess maturity, self-confidence, objectivity, and positive attitude. Self-directed with the ability to function well under stress, handle change, and function in a fast-paced environment Strong assessment, interview, organizational and problem-solving skills. Knowledge regarding local, state and federal regulations required. Knowledge of community and state-wide resources and programs. Ability to work collaboratively with physicians, members of the care team, and the patient/family to assist with progression of care through their transition to the next level of care. Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

Job Description Children's Cardiology, a subsidiary of Children's Healthcare of Atlanta, is comprised of more than 60 pediatric cardiologists providing comprehensive services for patients from before birth to age 21 who have acquired or congenital heart disease. The Patient Coordinator provides a high level of patient satisfaction through great customer service and anticipating the patient's needs while coordinating all aspects of patient care to include registering and greeting patients, verifying insurance and handling referrals. Minimum Qualifications High school diploma or associates degree required. Minimum 3 years of healthcare front office experience. Current BLS certification required. Pediatric or family practice experience preferred. EMR/EPIC experience preferred. Working experience with insurance processes required. Proficient in Microsoft Office Suite with emphasis on accurate data entry skills. Demonstrated excellent customer service skills. Effective oral and written communication skills required. Ability to prioritize and handle multiple tasks concurrently. Proven attention to detail, organizational skills and follow-through discipline. Essential Duties and Responsibilities Demonstrate a courteous, friendly and professional demeanor while greeting patients/visitors. Answer incoming calls and respond appropriately to requests, directions and other inquires. Perform check-in/check-out duties including payments, ensuring correct patient information is in the EMR system. Facilitate the registration of patient information including verifying insurance eligibility and other payors. Confirm insurance coverage and obtains authorizations for managed care patients if applicable. Explain regulatory financial requirements/responsibilities to patient or responsible party and collects/posts payments. Collect all applicable payments from patients at time of service. Accurately maintain and balance daily receipts with payments collected. Maintain and print “Department Appointment Report.” Make daily updates to the “Customer Service Communication” clinic boards with correct physician, staff and team member names. Schedule patient appointments when appropriate. Assist co-workers in completion of duties when time allows; share information with co-workers. Travel to other assigned clinic locations as needed for coverage. Maintain Emergency Equipment Check for clinic location when assigned. Assist as or perform the duties of the Medical Assistant as needed, if applicable. Perform other duties and projects as assigned. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any protected category. As a part of the recruiting and new hire process with Children's Cardiology, employment history will be verified and ANY false statements, omissions or misrepresentations of your application or resume will result in not being hired by the company. Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Tuition reimbursement Vision insurance

Children's Cardiology, a subsidiary of Children's Healthcare of Atlanta, is comprised of more than 60 pediatric cardiologists providing comprehensive services for patients from before birth to age 21 who have acquired or congenital heart disease. The Patient Coordinator provides a high level of patient satisfaction through great customer service and anticipating the patient's needs while coordinating all aspects of patient care to include registering and greeting patients, verifying insurance and handling referrals. Minimum Qualifications High school diploma or associates degree required. Minimum 3 years of healthcare front office experience. Current BLS certification required. Pediatric or family practice experience preferred. EMR/EPIC experience preferred. Working experience with insurance processes required. Proficient in Microsoft Office Suite with emphasis on accurate data entry skills. Demonstrated excellent customer service skills. Effective oral and written communication skills required. Ability to prioritize and handle multiple tasks concurrently. Proven attention to detail, organizational skills and follow-through discipline. Essential Duties and Responsibilities Demonstrate a courteous, friendly and professional demeanor while greeting patients/visitors. Answer incoming calls and respond appropriately to requests, directions and other inquires. Perform check-in/check-out duties including payments, ensuring correct patient information is in the EMR system. Facilitate the registration of patient information including verifying insurance eligibility and other payors. Confirm insurance coverage and obtains authorizations for managed care patients if applicable. Explain regulatory financial requirements/responsibilities to patient or responsible party and collects/posts payments. Collect all applicable payments from patients at time of service. Accurately maintain and balance daily receipts with payments collected. Maintain and print “Department Appointment Report.” Make daily updates to the “Customer Service Communication” clinic boards with correct physician, staff and team member names. Schedule patient appointments when appropriate. Assist co-workers in completion of duties when time allows; share information with co-workers. Travel to other assigned clinic locations as needed for coverage. Maintain Emergency Equipment Check for clinic location when assigned. Assist as or perform the duties of the Medical Assistant as needed, if applicable. Perform other duties and projects as assigned. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any protected category. As a part of the recruiting and new hire process with Children's Cardiology, employment history will be verified and ANY false statements, omissions or misrepresentations of your application or resume will result in not being hired by the company. Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Tuition reimbursement Vision insurance

**Discover Your Career at Emory University** Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community. **Description** The International Student and Scholar Services (ISSS) serves the University's international student and scholars, as well as their hosting departments. As the Front Desk Coordinator, you will work with the ISSS team to perform daily front desk related duties including serving clients in person, via phone, email etc., as well as other relevant duties including serving as Designated School Official (DSO) and Alternate Responsible Officer (ARO), processing client requests submitted through the ISSS international case management system, triaging virtual/in-person walk-ins, coordinating/assisting with meetings, events, or programs and supervising part-time student workers. Preference will be given to applications received by November 21st. KEY RESPONSIBILITIES: + Receives notification of customer service complaints and initiates a resolution process. + Determines the severity of each request and prioritizes follow-up contact. + Communicates directly with customers to understand and resolve issues in an efficient and timely manner. + May visit the work site to investigate issues. + Enters data into a database management system. + Monitors cases to ensure a timely resolution. + Maintains files and records. + Establishes and prepares reports. + May provide direction to staff. + Performs related responsibilities as required. MINIMUM QUALIFICATIONS: + A high school diploma or equivalent. + Three years of customer service experience. NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee. **Additional Details** Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: ************ (V) | ************ (TDD). Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call ************ (Voice) | ************ (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination. **Connect With Us!** Connect with us for general consideration! **Job Number** _156877_ **Job Type** _Regular Full-Time_ **Division** _EVP Provost Academic Affairs_ **Department** _Intl Student & Scholar Srvcs_ **Job Category** _Customer Service_ **Campus Location (For Posting) : Location** _US-GA-Atlanta_ **_Location : Name_** _North Decatur Bldg_ **Remote Work Classification** _No Remote_ **Health and Safety Information** _Not Applicable_

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Job Summary: Under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all customer service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned. Core Responsibilities and Essential Functions: Perform Patient Registrations - Check all lab orders (Epic/ Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal. - Accurately registers patient in Epic. Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patient's insurance - Verify all expected date - Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems). - Verify that insurance is current, correct and verified in the registration system - Scan all patient information in the Epic system (ID, insurance card, manual lab orders) - Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician, and office staff to verify accuracy - Verify test reports/results are sent to appropriate personnel. (Physician and/or appropriate office) - Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs - Verify all STATs are sent to laboratory within time guidelines. (Schedule all STAT pick-ups) - Print ABN (if required), present to patient provide verbal explanation and obtain signature - Collect payments for SP3 (Time of Service patients) for all approved lab test. (credit card, check, money order) Customer Service Support - Assisting Physician's/Office staff with ordering labs in Epic correctly. (Future/Standing/Clinic Collect orders) - Notifying physicians, or designee, immediately of critical lab results as requested - If necessary, reprint any laboratory reports - Assisting physician with any research and issue resolution - Assisting physician office staff and patients in resolving all laboratory billing issues - Making all follow-up phone calls to patients if re-collection of specimens is necessary - Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels - Serves as liaison between the office manager and supervisors on location concerns/issues - Assists with patient questions and concerns. Escalates any issues appropriately that may arise outside of the Leads scope - Fax lab results to Physicians as requested - Maintain organized records and documents on site for three (3) months Regulatory Agency's Quality Assurance Requirements - Perform all daily QA checks on equipment - Perform quarterly safety inspections and prepare report of findings for tracking - Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer - Complete monthly workload tallies - Complete all annual personnel requirements (lab procedure review, mandatory continual education review, net learning CEUs, employee physical examination) - Must remain current on information regarding all CLIA and CAP requirements, in accordance to national patient safety goals - Attendance at all mandatory staff meetings Phlebotomy / Specimen Collection/Specimen Processing - Properly identify the patient by following the WellStar Patient Care Safety policies - Properly perform venipunctures procedures on patients of all ages - Follow Laboratory policies regarding “hard stick” situations - Properly process all specimens according to established specimen requirements - Package all specimens according to DOT guideline and prepare for courier pick-up by WellStar, Quest, Lab Corp, Fed Ex couriers - Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera) - Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories - Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorp - Use proper hand hygiene in accordance to patient safety goals Required Minimum Education: High school diploma Required or GED Required Required Minimum License(s) and Certification(s): Basic Life Support 1.00 Required BLS - Instructor 1.00 Required BLS - Provisional 1.00 Required Additional Licenses and Certifications: Required Minimum Experience: Minimum 1 year of previous phlebotomy and specimen processing experience preferred and/or completed WellStar Lab Outreach externship Preferred Minimum 1 year of previous computer registration skills completed WellStar Lab Outreach externship Preferred Minimum 1 year of Customer Service experience preferred and/or completed WellStar Lab Outreach externship Preferred Required Minimum Skills: Requires excellent Customer Service skills excellent verbal and written communication skills requires efficient and accurate computer skills must be able to work and maintain professional demeanor under stressful conditions requires efficient multi-tasking and organizational skills must be able to gracefully maintain composure in difficult situations Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Day (United States of America) Patient Outreach Services Specialist-Family Medicine Alpharetta Shift: FT Day Under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all customer service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned. Core Responsibilities and Essential Functions: Perform Patient Registrations * Check all lab orders (Epic/ Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal. * Accurately registers patient in Epic. Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patients insurance * Verify all expected date * Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems). * Verify that insurance is current, correct and verified in the registration system * Scan all patient information in the Epic system (ID, insurance card, manual lab orders) * Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician, and office staff to verify accuracy * Verify test reports/results are sent to appropriate personnel. (Physician and/or appropriate office) * Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs * Verify all STATs are sent to laboratory within time guidelines. (Schedule all STAT pick-ups) * Print ABN (if required), present to patient provide verbal explanation and obtain signature * Collect payments for SP3 (Time of Service patients) for all approved lab test. (credit card, check, money order) Phlebotomy / Specimen Collection/Specimen Processing * Properly identify the patient by following the WellStar Patient Care Safety policies * Properly perform venipunctures procedures on patients of all ages * Follow Laboratory policies regarding hard stick situations * Properly process all specimens according to established specimen requirements * Package all specimens according to DOT guideline and prepare for courier pick-up by WellStar, Quest, Lab Corp, & Fed Ex couriers * Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera) * Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories * Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorp * Use proper hand hygiene in accordance to patient safety goals Customer Service Support * Assisting Physicians/Office staff with ordering labs in Epic correctly. (Future/Standing/Clinic Collect orders) * Notifying physicians, or designee, immediately of critical lab results as requested * If necessary, reprint any laboratory reports * Assisting physician with any research and issue resolution * Assisting physician office staff and patients in resolving all laboratory billing issues * Making all follow-up phone calls to patients if re-collection of specimens is necessary * Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels * Serves as liaison between the office manager and supervisors on location concerns/issues * Assists with patient questions and concerns. Escalates any issues appropriately that may arise outside of the Leads scope * Fax lab results to Physicians as requested * Maintain organized records and documents on site for three (3) months Regulatory Agencys Quality Assurance Requirements * Perform all daily QA checks on equipment * Perform quarterly safety inspections and prepare report of findings for tracking * Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer * Complete monthly workload tallies * Complete all annual personnel requirements (lab procedure review, mandatory continual education review, net learning CEUs, & employee physical examination) * Must remain current on information regarding all CLIA and CAP requirements, in accordance to national patient safety goals * Attendance at all mandatory staff meetings Performs other duties as assigned Complies with all WellStar Health System policies, standards of work, and code of conduct. Required Minimum Education: High School Diploma General or GED General Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated. BLS - Basic Life Support or ARC-BLS - American Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor Required Minimum Experience: Minimum 1 year of previous computer registration skills completed WellStar Lab Outreach externship Preferred Minimum 1 year of Customer Service experience preferred and/or completed WellStar Lab Outreach externship Preferred Minimum 1 year of previous phlebotomy and specimen processing experience preferred and/or completed WellStar Lab Outreach externship Preferred Required Minimum Skills: Requires excellent Customer Service skills excellent verbal and written communication skills requires efficient and accurate computer skills must be able to work and maintain professional demeanor under stressful conditions requires efficient multi-tasking and organizational skills must be able to gracefully maintain composure in difficult situations Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

The Specialty Practice Referral Coordinator works with the EPIC Referral work queue. This position schedules testing, procedures and referrals for TMG practices. The coordinator obtains pre-certification prior authorizations for procedures, outpatient tests, and referrals. Position works within the practice and maintains strict confidentiality. Also, assists Front office staff in check in and check out duties and answering the phones. Education Technical or Vocational school plus up to 2 years specialty training Experience Two years of related experience. Requires working knowledge of specialized practices, equipment, and procedures. Qualifications * 2 years of related experience in a clinical environment. Licensed Practical Nurse preferred. Medical Assistant may be considered with equivalent experience. * Ability to organize, analyze and prioritize work * Data entry experience preferred Business like appearance Detail oriented Ability to multi-task Ability to work closely with others and function as a team member * Exhibit exceptional communication skills * Must possess the initiative and drive to take a project from beginning to a successful completion * Working knowledge of CPT and ICD-9 coding required * Will accept 4 years of directly related experience in lieu of education. Area of Responsibilities * Customer Service: Provides customer service functions to include addressing patient, hospital and provider inquiries and complaints from all sources in a timely manner. Initiates necessary corrections to patient accounts and attempts to repair damage done to relationship with patient. This will require interaction with co-workers, physician offices, hospital, insurance carriers, and Administration. Success indicated by problems being resolved by team member requiring little director intervention. Participates in patient satisfaction initiatives. Demonstrates excellent customer service skills Communicates effectively with patients and management regarding service recovery opportunities. Works together with other team members to achieve Office and System customer service goals * Ensures informed consents are signed prior to procedure and confirms procedure schedule with physician, surgery department, and other departments as needed. Confirms that paperwork is completed to ensure no delays in care or payment for services. * Informs patients about procedure prep and clearance. Ensures informed consents are signed with 30 days of procedure. Confirms procedure schedule with physician(s), surgical department and other departments as necessary. Performs post-procedure call backs per physician instructions. * Referral Coordinator duties: Working with the Greenway Referral Module this position schedules testing, procedures and referrals for TMG practices. Obtains pre-certification prior authorizations for procedures, outpatient tests, and referrals. Position works closely with the practices and maintains strict confidentiality. * Verifies insurance coverage and obtains prior authorization as needed. Communicates financial responsibility to the patient for referral, procedures, or consultation. Attempts to collect monies due to the Medical Group before procedures are scheduled. * Assists with special projects as needed. * Development: Maintains a current knowledge of clinical operations including medical knowledge. This will be required to understand referrals requested by providers. Develops and maintains a working knowledge of CPT and ICD coding. Participates in continuing education Participates in the development of new programs. * Ensure that providers are notified using the Greenway EMR when a procedure, consultation, or result is complete and documentation is available for review by sending notification to the provider. * Other duties as assigned. * Prepares productivity reports each month, including but not limited to calls, referrals, and amounts collected. Referral reporting is generated monthly and provided to Administration. * Teamwork: Works well with others and functions as a team player. Offers ideas and solutions for issues that affect the team and work area. Stocking and ordering of supplies as needed Maintains patient care areas. Participates in the training and skills development of new front office employees. Assists in other areas of the office as necessary Compliance Statement Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline. Education Technical or Vocational school plus up to 2 years specialty training Experience Two years of related experience. Requires working knowledge of specialized practices, equipment, and procedures. Qualifications * 2 years of related experience in a clinical environment. Licensed Practical Nurse preferred. Medical Assistant may be considered with equivalent experience. * Ability to organize, analyze and prioritize work * Data entry experience preferred Business like appearance Detail oriented Ability to multi-task Ability to work closely with others and function as a team member * Exhibit exceptional communication skills * Must possess the initiative and drive to take a project from beginning to a successful completion * Working knowledge of CPT and ICD-9 coding required Definitions * The Specialty Practice Referral Coordinator works with the Greenway Referral Module this position schedules testing, procedures and referrals for TMG practices. The Coordinator obtains pre-certification prior authorizations for procedures, outpatient tests, and referrals. Position works closely with the practices and maintains strict confidentialty. Contact With Others Requires frequent contact with many persons at different levels inside and outside of the organization to carry out organization policies and programs and obtain willing acceptance, consent, or action. Effect Of Error Probable errors not easily detected and may adversely affect external as well as internal relationships and may result in major expenditures for equipment, materials, or procedures detrimental to the patient?s welfare or the organization?s interest. Work is subject to general review only and requires considerable accuracy and responsibility. Continually works with reports, records, plans, and programs of a major functional area of the organization where integrity is required to safeguard the organization?s position. Duties may involve the preparation of data on which the administration bases important decisions and are highly confidential. Supervisory Responsibility Regularly uses assistance of aide or helper or leads the work of one to four co-employees; checks performance of work assigned as to accuracy and time, doing same work, it?s more difficult aspects, or other related work Mental Demands Work involves a variety of complex problems to be solved under general organization policies. Ingenuity and judgment are required to review facts, plan work, estimate costs, and deal with factors not easily evaluated, interpret results, draw conclusions, and take or recommend action. Solutions to problems often require coordination with other departments. Physical Effort Light physical effort - Much of work done while sitting but with more than normal standing or walking. Handles light materials intermittently. Office or laboratory work requiring more than normal visual effort. Working Conditions Generally pleasant working conditions/normal office environment. Physical Aspects Frequently (at least 3 times a week) * Typing * Hearing * Visual * Speaking Occasionally (at least once a month) * Bending * Manual Dexterity ? picking, pinching With fingers etc. * Reaching ? above shoulder * Reaching ? below shoulder * Standing * Walking * Lifting up To 25 lbs. * Handling ? seizing, holding, grasping * Carrying * Pushing/Pulling ? up To 25 lbs.

Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: * Comprehensive health benefits that start day 1 * Student Loan Repayment Assistance & Reimbursement Programs * Family-focused benefits * Wellness incentives Ongoing mentorship, development, leadership programs...and more 8:00a-5:00p / Full Time / 40hrs Description Are you passionate about providing outstanding customer service and playing a key role in patient care? Join our team as a Patient Arrival Specialist, where you will serve as the first point of contact for patients arriving at Emory facilities. This is a unique opportunity to make a difference by creating a positive and smooth experience for every patient you encounter. Key Responsibilities: * Warmly Greet Patients and Guests: Greet all patients, guests, and employees entering the facilities with a smile and appropriate salutation (e.g., good morning, good afternoon ). * Ensure a Positive Experience: Welcome all customers following the Emory Healthcare customer service model to create a warm, positive environment. * Assist with Check-In Process: Support patients with check-in, including using online applications and troubleshooting technical issues. * Effective Communication and Service Recovery: Communicate with patients, families, and staff to address concerns and resolve complaints in real-time, involving leadership as needed. * Maintain a Clean Environment: Keep entrances, waiting rooms, and storage areas tidy and sanitized, restocking supplies as needed. * Complete Administrative Tasks: Confirm and update patient demographics, manage registrations, update insurance information, schedule appointments, handle referrals, and collect copays. * Proactive Patient Rounding: Round on patients in waiting areas to ensure comfort and address immediate needs. Minimum Qualifications: * High school diploma, GED, or equivalent preferred. * Must be at least 18 years of age and authorized to work in the United States. * Proficiency in English, with strong communication skills. * Strong interpersonal skills with the ability to work collaboratively in a team environment. * Basic digital literacy and comfort navigating software applications. * Ability to learn new processes, procedures, and software quickly, with attention to detail and accuracy. * Successful completion of software training upon hire. * Excellent attendance and reliability. Why Join Us as a Patient Welcome Associate at Emory Healthcare? Supportive and Inclusive Team Environment: Work alongside a diverse team committed to fostering growth, respect, and support in a collaborative atmosphere. Launch a Meaningful Healthcare Career: This role provides a unique opportunity to gain hands-on experience in healthcare, with guidance to build your career path within Emory Healthcare. Make a Real Impact on Patient Care: Contribute directly to patient satisfaction and quality improvement initiatives, playing a vital role in the care experience. Advance Within Your First Year: Eligible team members can progress to a Senior Patient Arrival Specialist after 1 year, opening doors to new responsibilities and growth. At Emory Healthcare, our core purpose is improving lives and providing hope. If you are committed to this purpose, making a positive impact, providing exceptional service, and being part of a dynamic team, we want to hear from you! PHYSICAL REQUIREMENTS: (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 0-33% of the work day (occasionally); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at ***************************. Please note that one week's advance notice is preferred.

Patients' last point of contact in the office, responsible for check-out duties, which include but are not limited to entering charges, collecting deductibles and co-insurances, posting payments and scheduling follow up appointments. Assists with answering the telephone, registering new patients, and making appointments. Able to multi-task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary. Education High School Diploma or GED Experience One year of related experience. Requires working knowledge of standard practices and procedures. Qualifications * Ability to multi-task * Ability to organize, analyze and prioritize work * Ability to work closely with others and function as a team member * Business like appearance * Data entry experience required * Detail-oriented * Exhibits exceptional communication skills * Must possess initiative and drive to a project from beginning to a successful completion Area of Responsibilities * Customer Service - Provides assistance and information in a kind, courteous manner to patients and visitors. Directs visitors to the appropriate area of the office. Participates in patient satisfaction initiatives. Demonstrates excellent customer service skills Communicates effectively with patients and management regarding service recovery opportunities. Works together with other team members to achieve Office and System customer service goals * Development - Maintains a current knowledge of TMG Billing and Collection Procedures as well as clinic policies Develops and maintains a high level of expertise in collection rules and regulations by reading and studying all applicable bulletins, newsletters, etc. Develops and maintains a working knowledge of CPT and ICD coding. Participates in continuing education Participates in the development of new programs * Front Office - Greets each patient and/or visitor and is proactive in anticipating their needs. Registers each patient in a timely manner. Verifies and updates demographic, billing and insurance information. Obtains copies of insurance cards, and accurately enter information in the patient's chart and billing system. Responsible for collecting co-payments and past due balances from patients at time of service. Responsible for collecting co-payments, deductibles, co-insurances and past due balances from patients at time of service. Provides patient with receipt. Posts all charges and payments selecting appropriate CPT and ICD codes and modifiers. Follows established telephone message taking protocols. Schedules appointments and gives routine, non-medical instructions in preparation for the patient visit. Generates appointment schedule and pulls charts for scheduled patients. Attaches encounter forms and prepares charts based on practice protocol. Prepares new patient charts. Processes end of the day reports and balances all charges, payments and adjustments. Files medical records, lab and x-ray reports, transcription and correspondence in a timely manner. Maintains a current knowledge of TMG Billing and Collections Procedures as well as clinic policies. Maintains work area and waiting room in a neat, orderly manner. Maintains strict confidentiality. * Safety - Maintains working knowledge of equipment and removes faulty equipment from use as necessary. Participates in safety programs * Teamwork - Works well with others and functions as a team player. Offers ideas and solutions for issues that affect the team and work area. Stocking and ordering of supplies as needed Maintains patient care areas. Participates in the training and skills development of new front office employees. Assists in other areas of the office as necessary * May be responsible for handling of medications to include: maintaining proper inventory on hand, ordering from approved distributor, and receiving medication orders from the distributor by timely checking-in of the medications to ensure proper storage and handling for the maintenance of the integrity and security of the medications. * May be responsible for properly documenting the wastage of medications, monitoring and reporting the wastage. This includes the monitoring and proper disposal of expired medications. * May be responsible for resolving and or reporting medication errors. * May be responsible for the reconciliation of medication charges and credits. * Other duties as assigned. Compliance Statement Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline. Education High School Diploma or GED Experience One year of related experience. Requires a working knowledge of standard practices and procedures. Licenses & Certifications * NONE REQUIRED Supervision * Exercises no supervisory duties. Qualifications * Ability to multi-task * Ability to organize, analyze and prioritize work * Ability to work closely with others and function as a team member * Business like appearance * Credit check required. * Data entry experience required * Detail oriented * Exhibits exceptional communication skills * Must possess initiative and drive to a project from beginning to a successful completion Definitions * Patients' last point of contact in the office, responsible for check-out duties, which include but are not limited to entering charges, collecting deductibles and co-insurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary. Contact With Others Requires frequent contact with many persons at different levels inside and outside of the organization to carry out organization policies and programs and obtain willing acceptance, consent, or action. Effect Of Error Probable errors may be serious and involve losses such as improper costs, overpayment, waste of material, damage to equipment, and delay in processing work. Effect usually confined within the organization. Most of work not subject to direct verification or check. Regularly works with some confidential data such as account, salaries, patient medical records, which if disclosed might have adverse internal or external effects. Supervisory Responsibility Exercises no supervision, work direction, or instruction of other employees or students Mental Demands Semi-routine duties of some variety and difficulty performed under general supervision and following general operating procedures and practices. Work involves some planning to select correct methods and correct for error. Physical Effort Moderate physical effort - Lifts, carries, or handles lightweight (1 to 25 lbs.) materials or equipment for about half of the day. Very occasional physical effort with medium weight objects (25- 60 lbs.). Office or laboratory work requires close visual effort and concentration more than half of day. Works in reaching or strained positions for less than half of day. Working Conditions Minor - Occasionally involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials. Working Conditions Aspects For Immunizations * Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles) * Directly works with Patients less than 12 months of age Physical Aspects Continually (at least once per day) * Hearing * Visual * Speaking Frequently (at least 3 times a week) * Typing * Manual Dexterity -- picking, pinching With fingers etc. * Standing * Walking * Lifting up To 25 lbs. * Carrying Occasionally (at least once a month) * Bending * Feeling (Touch) -- determining temperature, texture, by touching * Reaching -- above shoulder * Reaching -- below shoulder * Color Vision * Balancing * Crawling * Running - In response To an emergency * Lifting 25 To 60 lbs. * Lifting over 60 lbs. * Handling -- seizing, holding, grasping * Climbing * Kneeling * Squatting * Driving -- Class C vehicles * Pushing/Pulling -- up To 25 lbs. * Pushing/Pulling -- 25 To 60 lbs. * Pushing/Pulling -- over 60 lbs.

Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary. Required Knowledge & Skills Education: High School Diploma or GED Experience: No prior work experience required Qualifications * One year of customer service experience preferred. * Experience in a Healthcare setting preferred. * Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers. * Ability to make independent decisions, displaying emotional maturity and using sound judgement. * Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations. * Ability to interact and work well as a part of a team-oriented environment. * Ability to organize for maximum time utilization, productivity, and smooth patient flow. * Proficient use of computer equipment. * Ability to read and write legibly with spelling accuracy. * Ability to organize, analyze and prioritize work * Professional appearance * Detail oriented * Ability to switch-task * Must possess initiative and drive to a project from beginning to a successful completion Statement Of Employment Philosophy Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards. These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine. Functions Area of Responsibilities * Greets each patient and or visitor and is proactive in anticipating their needs. * Registration Quality: Registers patients following department's standards, policies, and procedures, focused on a consistently efficient throughput and the overall patient experience. * Registration Quality: Enters required patient data in the system. Verifies and updates demographic, billing and insurance information with emphasis on accuracy of demographic data and financial information, thus ensuring appropriate billing, routing and reimbursement. * Validates all insurance through the appropriate eligibility system and ensures coordination of benefits validation via the payer response or Medicare secondary payer questionnaire where applicable. Ensures Managed Care Payers are entered correctly in the HIS, per the eligibility response. * Documentation Quality: Ensures all registration related signature capture is completed to include consents and regulatory documents. * Documentation Quality: Ensures all relevant payment liability forms are completed consistently and compliantly to include Medicare Advanced Beneficiary Notices, Medicaid Advanced Beneficiary Notices, and general insurance waivers. * Documentation Quality: Timely and accurately scans all necessary insurance information including insurance cards, personal ID, driver's license, eligibility and authorization validation, etc.. * Patient Estimates and Collections: Creates patient estimates based on scheduled and or walk-in using HIS estimate workflow. This includes Good Faith estimates initiated as appropriate. Reviews developed estimates with patients, to ensure understanding and captures signature. * Patient Estimates and Collections: Always requests payment of patient liabilities based on estimate or eligibility response, utilizing departmental standard scripting, to overcome patient payment obstacles. Applies discounts according to department standard. * Collects co-payments, deductibles, co-insurances and past due balances from patients at time of service according to TMG Cash management policy. Posts payment and provides patient with receipt. * Ensure check in process is completed and shows checked in via Epic. * Check out process drives continuum of care (follow up visits, billing, service recovery, etc...) Ensure patient is properly checked out. Follow provider guidelines for scheduling follow up appointments. * Maintaining change fund allowance, documenting according to policy by verifying opening and closing balance. * Processes end of the day reports and balances all payments in accordance with Tanner policy. Completes departmental deposits as directed and accordance to TMG Cash Management Policy. * Productivity: Consistently focuses on maximizing resources and time, to ensure expeditious patient throughput and account processing. * Productivity: Proactively solicits peers and leaders, offering assistance to avoid non-productive or downtime periods. * Productivity: Remains flexible to provide float support for all TMG operational areas as requested by Leadership, through schedule changes and assignments. * Answers all phone calls in a professional and courteous manner. * Follows established telephone message protocols with complete and accurate information directing to appropriate personnel. * Schedules appointments and gives routine, non-medical instructions in preparation for the patient visit. * Communicating quickly and often with patients if there is a delay or wait for patient care. This includes Patient Rounding in lobby. * Working with both clinical staff and providers in a team approach. * Monitors patient reminder system and follows up with unconfirmed patients. * Daily completion of patient and registration work queues. * Monitor MyChart in basket messages. * Process Improvement: Exhibits a culture of Operational Excellence through personal ownership in individual and departmental process efficiency, quality, and outcomes. * Maintains a working knowledge of department and facility policies and procedures. Displays independent reasoning skills for problem resolution as required within the scope of job assignments. * Demonstrates a positive attitude toward all TMG customers and projects a professional image. * Maintains work area and waiting room in a neat, orderly manner. * Maintains confidentiality of all patient data and medical information. This includes refraining from accessing your own personal medical record or the medical record of another individual, where you are not actively working the encounter for scheduling, registration, authorization, etc....Any instance of this is considered a HIPAA violation. * Maintains proficiency of technical skills in all areas of your department. * Distinguishes and responds correctly to certain disaster or emergency situations such as fire alarm, visitor injury, etc... * Reviews all incoming faxes and distributes accordingly. * Address and or handle all medical records requests as per established protocols. * Performs other tasks as assigned or based on clinic needs. * Teamwork: Works well with others and functions as a team player. Offers ideas and solutions for issues that affect the team and work area. Stocking and ordering of supplies as needed. Maintains patient care and waiting areas. Participates in training and skills development of new front office employees. Assists in other areas of the office as necessary. * Safety: Maintains working knowledge of equipment and removes faulty equipment from use as necessary. Participates in safety programs. * Patient Experience - Meets Tanner service standards with every patient interaction. Provides assistance and information in a kind, courteous manner to patients and visitors. Directs visitors to the appropriate area of the office. Participates in patient experience initiatives. Demonstrates excellent customer service skills. Communicates effectively with patients and management regarding service recovery opportunities. Works together with other team members to achieve Office and System customer service goals. * May be responsible for receiving medications and ensuring proper handoff or storage and handling for the maintenance of the integrity and security of the medications. Compliance Statement Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline. Required Knowledge & Skills Education: High School Diploma or GED Experience: No prior work experience required Qualifications * One year of customer service experience preferred. * Experience in a Healthcare setting preferred. * Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers. * Ability to make independent decisions, displaying emotional maturity and using sound judgement. * Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations. * Ability to interact and work well as a part of a team-oriented environment. * Ability to organize for maximum time utilization, productivity, and smooth patient flow. * Proficient use of computer equipment. * Ability to read and write legibly with spelling accuracy. * Ability to organize, analyze and prioritize work * Professional appearance * Detail oriented * Ability to switch-task * Must possess initiative and drive to a project from beginning to a successful completion Definitions Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary. Position Responsibilities Contact with Others: Requires frequent contact with many persons at different levels inside and outside of the organization to carry out organization policies and programs and obtain willing acceptance, consent, or action. Effect of Error: Probable errors may be serious and involve losses such as improper costs, overpayment, waste of material, damage to equipment, and delay in processing work. Effect usually confined within the organization. Most of work not subject to direct verification or check. Regularly works with some confidential data such as account, salaries, patient medical records, which if disclosed might have adverse internal or external effects. People Management Responsibilities Supervisory Responsibility: Exercises no supervision, work direction, or instruction of other employees or student Work Environment/Physical Effort Mental Demands: Work involves a variety of problems in a general field, some of which are complex. Involves some independent judgment to decide what to do to assemble facts, determine variations from standard procedures, or plan other action to be taken to meet general objectives. Working Conditions: Noticeable - (About 25% of the day) Involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials. Working Conditions Aspects for Immunizations Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles): Yes Directly works with Patients less than 12 months of age: Yes Physical Effort: Moderate physical effort - Lifts, carries, or handles lightweight (1 to 25 lbs.) materials or equipment for about half of the day. Very occasional physical effort with medium weight objects (25- 60 lbs.). Office or laboratory work requires close visual effort and concentration more than half of day. Works in reaching or strained positions for less than half of day. Physical Aspects Bending: Occasional = 1% - 33% of the time Typing: Constant = 67% - 100% of the time. Manual Dexterity -- picking, pinching with fingers etc.: Frequent = 34% - 66% of the time Feeling (Touch) -- determining temperature, texture, by touching: Occasional = 1% - 33% of the time Hearing: Constant = 67% - 100% of the time. Reaching -- above shoulder: Occasional = 1% - 33% of the time Reaching -- below shoulder: Occasional = 1% - 33% of the time Visual: Constant = 67% - 100% of the time. Color Vision: Occasional = 1% - 33% of the time Speaking: Constant = 67% - 100% of the time. Standing: Frequent = 34% - 66% of the time Balancing: Occasional = 1% - 33% of the time Walking: Frequent = 34% - 66% of the time Crawling: Occasional = 1% - 33% of the time Running - in response to an emergency: Occasional = 1% - 33% of the time Lifting up to 25 lbs.: Frequent = 34% - 66% of the time Lifting 25 to 60 lbs.: Occasional = 1% - 33% of the time Lifting over 60 lbs.: Occasional = 1% - 33% of the time Handling -- seizing, holding, grasping: Frequent = 34% - 66% of the time Carrying: Frequent = 34% - 66% of the time Climbing: Occasional = 1% - 33% of the time Kneeling: Occasional = 1% - 33% of the time Squatting: Occasional = 1% - 33% of the time Tasting: Not required Smelling: Not required Driving -- Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift: Not required Driving -- Class C vehicles: Occasional = 1% - 33% of the time Driving -- CDL class vehicles: Not required N95 Respirator usage (PPE): Not required Hazmat suit usage (PPE): Not required Pushing/Pulling -- up to 25 lbs.: Occasional = 1% - 33% of the time Pushing/Pulling -- 25 to 60 lbs.: Occasional = 1% - 33% of the time Pushing/Pulling -- over 60 lbs. : Occasional = 1% - 33% of the time

Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary. Required Knowledge & Skills Education: High School Diploma or GED Experience: No prior work experience required Qualifications *One year of customer service experience preferred. *Experience in a Healthcare setting preferred. *Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers. *Ability to make independent decisions, displaying emotional maturity and using sound judgement. *Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations. *Ability to interact and work well as a part of a team-oriented environment. *Ability to organize for maximum time utilization, productivity, and smooth patient flow. *Proficient use of computer equipment. *Ability to read and write legibly with spelling accuracy. *Ability to organize, analyze and prioritize work *Professional appearance *Detail oriented *Ability to switch-task *Must possess initiative and drive to a project from beginning to a successful completion

Patients' last point of contact in the office, responsible for check-out duties, which include but are not limited to entering charges, collecting deductibles and co-insurances, posting payments and scheduling follow up appointments. Assists with answering the telephone, registering new patients, and making appointments. Able to multi-task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary. Education High School Diploma or GED Experience One year of related experience. Requires working knowledge of standard practices and procedures. Qualifications *Ability to multi-task *Ability to organize, analyze and prioritize work *Ability to work closely with others and function as a team member *Business like appearance *Data entry experience required *Detail-oriented *Exhibits exceptional communication skills *Must possess initiative and drive to a project from beginning to a successful completion

Friday-Monday 6 hours per day (Friday and Monday 10a-4:30p ---Saturday and Sunday 2p-8:30pm this will set schedule) Experience the advantages of real career change Join Piedmont to move your career in the right direction. Stay for the diverse teams you'll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You'll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future. Responsibilities Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources. Qualifications Education H.S. Diploma or General Education Degree (GED) Required Associate's Degree with an emphasis in Social and Behavioral Science or Public Relations related field Preferred Work Experience 1 year of experience in customer service, preferably in a healthcare environment Required Experience working with complex customer service situations Preferred Licenses and Certifications None Required Business Unit : Company Name Piedmont Augusta Hospital