Scheduler jobs at Piedmont Healthcare

At Piedmont Healthcare, you'll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future. Responsibilities RESPONSIBLE FOR: Responsible for the design, build, testing, validation, and ongoing support of clinical and/or revenue cycleapplications. This position is responsible for obtaining the appropriate Epic certification and maintainingan in-depth knowledge of the software functionality and acquiring knowledge of the clinical or revenuecycle workflows to be implemented on the system. The Associate Application Coordinator is responsiblefor being on-call periodically on a 24/7 basis to provide tier III level support of the Epic clinical and/orrevenue cycle applications. This position is responsible for the implementation of configuration changes tothe Epic system as approved by the appropriate committee. Jointly with each other and with the clinical /financial department representatives, they design a future-state workflow and build the system to supportthe new workflow. The Associate Application Coordinators work with each other across interdisciplinaryworkgroups, to accomplish these goals as a team. The Associate Application Coordinator is arepresentative of the Information Services team and is responsible for establishing and maintainingcritical business relationships with fellow Piedmont co-workers, physicians and all others who use orinteract with the Epic application suite.Qualifications MINIMUM EDUCATION REQUIRED:High school diploma or equivalent required. MINIMUM EXPERIENCE REQUIRED:Three (3) of progressively responsible experience in computer based software support, projectmanagement or relevant clinical or healthcare field is required. MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:None. ADDITIONAL QUALIFICATIONS:This position requires that the appropriate Epic certification be successfully obtained 90 days aftercompletion of the last class.Experience utilizing EPIC applications preferred.Current clinical licensure in nursing, medical technology, respiratory therapy, nuclear medicine, etc. ispreferred. Business Unit : Company Name Piedmont Healthcare

**Discover Your Career at Emory University** Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community. **Description** The Department of Radiology and Imaging Sciences at Emory University Medical School is seeking fellowship-trained radiologists in cardiothoracic imaging for full-time or part-time on-site positions to join the thriving, expanding Division of Cardiothoracic Imaging (CT). Candidates ideally will integrate in the division focusing on cardiothoracic imaging, including chest X-rays, chest CT and MR, interstitial lung disease, lung cancer screening, cardiac CT and MR, and vascular imaging. Our department is in a growth phase currently providing on-site and remote interpretive services for 8 hospitals and multiple outpatient imaging centers that compose the radiology practices of Emory Healthcare and the Grady Health System.The Division is strongly oriented toward innovation with several Artificial Intelligence tools available to support the daily practice and operation. In collaboration with successful candidates, physician schedules are carefully composed to optimize work-life balance and prioritize long-term personal and division success. We have several template schedules within the department with multiple possible daily work arrangement based on candidate preference, including standard weekly assignment, 1 week on 1 week off schedule, 2 weeks on 2 weeks off schedule, 26 weeks on 26 weeks off schedule consisting of 8am-5pm weekday shifts and 7am-4pm shifts on the weekends/holidays, and additional flexible arrangements. This equates to 182 shifts of clinical duty per year in a full-time setting. We have additional schedules which can involve multispecialty imaging if this is an interest for the candidate and evening work. On-site and remote working shift may be offered according to candidate preference. Moonlight opportunities are available at request. Candidates may decide to participate in both clinical and non-clinical divisional activities, including teaching and trainee supervision. State-of-the-art clinical equipment is present across the enterprise. The department has a strong commitment to faculty development and academic advancement. We strongly encourage candidates from various backgrounds and experiences to apply. **Minimum Qualification** : Applicants must be ABR Board-certificate/eligible and eligible to obtain an unrestricted Georgia medical license. Candidates with subspecialty training are desired. Faculty rank will be commensurate with experience and accomplishment. NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee. **Additional Details** Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: ************ (V) | ************ (TDD). Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call ************ (Voice) | ************ (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination. **Connect With Us!** Connect with us for general consideration! **Job Number** _151920_ **Job Type** _Regular Full-Time_ **Division** _School Of Medicine_ **Department** _SOM: Rad: Cardio Thoracic_ **Campus Location (For Posting) : Location** _US-GA-Atlanta_ **_Location : Name_** _Emory University Hospital_ **Remote Work Classification** _No Remote_ **Health and Safety Information** _Position involves clinical patient contact, Working with radioactive materials or devices_

Full Time (80 Hours Biweekly) Day Shift Functions in a lead role, providing liaison between applicable scheduling staff and leaders. Serves as a resource for the scheduling staff. Provides assistance with scheduling coordination and clinical guidance in accordance with prioritizing patient care needs. Also performs the functions as a scheduler as needed. **Duties and Responsibilities** **Remote Work Capable** **Essential Functions:** + Works collaboratively with scheduling leadership to provide support and guidance to scheduling staff; triaging clinical needs and patient acuity; ensure processes and standard work is followed by scheduling staff. + Serves as a clinical resource for scheduling team to assist with problem solving and guidance of workflows. + Able to coach the team and assess to ensure timely patient care needs are met, continuity of care is occurring and clinician's schedules are filled to capacity. + Assists scheduling leadership with data collection and reports as needed. + Provides support to the scheduling leadership with payroll entry and other administrative tasks as assigned. + Answers incoming calls via centralized phone queue with exceptional customer service skills. Manages the needs of each patient appropriately with the ability to triage patient needs using clinical knowledge. + Schedules appropriate appointment within established parameters by determining the needs of the patient. + Answers telephones, routes callers, takes messages, and provides routine information to callers. + Conducts patient interview over phone to obtain accurate patient information. Understands patient insurance information and correctly enters that information into the EHR system. + Provides guidance and clinical support if needed at time of initial telephone contact with patients and schedules initial visit. + Provides referral information in the event the requested service or appointment is not available in an adequate timeframe. Able to use clinical skills to determine urgency of patients. + Prioritizes patient care needs from multitude of notifications as they come in, schedules initial visits and re-visits in order of patient acuity and urgency. **Common Expectations:** + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. + Maintains professional growth and development. Maintains and follows established policies and procedures, standard work, objectives, quality assessment, safety, environmental and infection control standards. + Keeps up to date with technology and applies knowledge to the job. **Physical Demands:** + Standing - Occasionally + Walking - Occasionally + Sitting - Frequently + Reaching - Rarely + Talking - Frequently + Hearing - Frequently + Repetitive Motions - Occasionally + Eye/Hand/Foot Coordination - Occasionally **Benefits Offered (** click here for more details (******************************************************************************************************************************************************************************* **):** + Comprehensive health benefits + Flexible spending and health savings accounts + Retirement savings plan + Paid time off (PTO) + Short-term disability + Education assistance + Financial education and support, including DailyPay + Wellness and Wellbeing programs + Caregiver support via Wellthy + Childcare referral service via Wellthy \#LI-PG1 **Qualifications** **Minimum Education:** + Certificate Program Post High School Vocational/Specialized Training. Required **Work Experience:** + 1 year Experience in clinical setting. Required **Licenses:** + Licensed Practical Nurse Upon Hire Required or + Licensed Practical Nurse Multi State License Upon Hire Required or + Licensed Physical Therapist Assistant Upon Hire Required or + Certified Occupational Therapy Assistant Upon Hire Required and + Basic Life Support Upon Hire Required **Courses and Training:** + Medical Terminology Upon Hire Required **Knowledge, Skills, and Abilities:** + Demonstrated clinical, interpersonal, and communication skills. + Analytical abilities. + Ability to operate standard office equipment such as computers, calculators and photocopier. + Community services and/or other physician support systems. + Knowledge of EPIC. + Knowledge of insurance. + Ability to plan according to patient needs, utilizing clinical problem solving approach. + Ability to work independently. **Quality of Life** Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation. Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more - within an easy drive of major East Coast cities. York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

Full Time (80 Hours Biweekly) Day Shift Functions in a lead role, providing liaison between applicable scheduling staff and leaders. Serves as a resource for the scheduling staff. Provides assistance with scheduling coordination and clinical guidance in accordance with prioritizing patient care needs. Also performs the functions as a scheduler as needed. Duties and Responsibilities Remote Work Capable Essential Functions: * Works collaboratively with scheduling leadership to provide support and guidance to scheduling staff; triaging clinical needs and patient acuity; ensure processes and standard work is followed by scheduling staff. * Serves as a clinical resource for scheduling team to assist with problem solving and guidance of workflows. * Able to coach the team and assess to ensure timely patient care needs are met, continuity of care is occurring and clinician's schedules are filled to capacity. * Assists scheduling leadership with data collection and reports as needed. * Provides support to the scheduling leadership with payroll entry and other administrative tasks as assigned. * Answers incoming calls via centralized phone queue with exceptional customer service skills. Manages the needs of each patient appropriately with the ability to triage patient needs using clinical knowledge. * Schedules appropriate appointment within established parameters by determining the needs of the patient. * Answers telephones, routes callers, takes messages, and provides routine information to callers. * Conducts patient interview over phone to obtain accurate patient information. Understands patient insurance information and correctly enters that information into the EHR system. * Provides guidance and clinical support if needed at time of initial telephone contact with patients and schedules initial visit. * Provides referral information in the event the requested service or appointment is not available in an adequate timeframe. Able to use clinical skills to determine urgency of patients. * Prioritizes patient care needs from multitude of notifications as they come in, schedules initial visits and re-visits in order of patient acuity and urgency. Common Expectations: * Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. * Maintains professional growth and development. Maintains and follows established policies and procedures, standard work, objectives, quality assessment, safety, environmental and infection control standards. * Keeps up to date with technology and applies knowledge to the job. Physical Demands: * Standing - Occasionally * Walking - Occasionally * Sitting - Frequently * Reaching - Rarely * Talking - Frequently * Hearing - Frequently * Repetitive Motions - Occasionally * Eye/Hand/Foot Coordination - Occasionally Benefits Offered (click here for more details): * Comprehensive health benefits * Flexible spending and health savings accounts * Retirement savings plan * Paid time off (PTO) * Short-term disability * Education assistance * Financial education and support, including DailyPay * Wellness and Wellbeing programs * Caregiver support via Wellthy * Childcare referral service via Wellthy #LI-PG1 Qualifications Minimum Education: * Certificate Program Post High School Vocational/Specialized Training. Required Work Experience: * 1 year Experience in clinical setting. Required Licenses: * Licensed Practical Nurse Upon Hire Required or * Licensed Practical Nurse Multi State License Upon Hire Required or * Licensed Physical Therapist Assistant Upon Hire Required or * Certified Occupational Therapy Assistant Upon Hire Required and * Basic Life Support Upon Hire Required Courses and Training: * Medical Terminology Upon Hire Required Knowledge, Skills, and Abilities: * Demonstrated clinical, interpersonal, and communication skills. * Analytical abilities. * Ability to operate standard office equipment such as computers, calculators and photocopier. * Community services and/or other physician support systems. * Knowledge of EPIC. * Knowledge of insurance. * Ability to plan according to patient needs, utilizing clinical problem solving approach. * Ability to work independently.

Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: * Comprehensive health benefits that start day 1 * Student Loan Repayment Assistance & Reimbursement Programs * Family-focused benefits * Wellness incentives * Ongoing mentorship, development, and leadership programs * And more Description RESPONSIBILITIES: * Performs advanced and time intensive scheduling tasks to support complex surgeries and/or imaging and procedures outside of current clinic such as hospital or OP radiology center. * To be defined as advanced and time intensive, 75% or more of the employee's time must be spent completing cases performed in an ambulatory surgery center or inpatient setting, coordination of multiple specialties, coordination of pre-operation and post-operation testing/clearance. * May coordinate complex, sequential treatment appointments including clinical trials and standard of care patients. * Coordinate transplant related work-up and evaluations for donors and patients Serves as the primary point of care for these patients and their families. * Additional duties may include: Scheduling return visits Scheduling ancillary appointments Registering or scheduling new patients Scheduling imaging and procedures within their local clinic Completing patient data forms Coordinating provider referrals Retrieving medical records Acts as an administrative resource for all staff in the coordination of a patient's care. * Works collaboratively with management to remedy or escalate patient complaints. * Covers for front desk and other back-office staff as needed. Provides support for the training of new PCCs and other administrative staff as needed. * Completes precertification authorizations as required. Other duties as assigned. MINIMUM REQUIREMENTS: * High school diploma or GED required; 6 months of healthcare scheduling experience is required. * A successful candidate will possess the following competencies and skills: Problem-solving ability; Ability to provide a high level of customer service; Excellent communication skills, both verbal and written; Ability to work in a team environment; Time management skills; Empathy for others. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at ***************************. Please note that one week's advance notice is preferred.

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Day Work Day(s) Friday, Saturday, Thursday, Wednesday Shift Start Time 8:30 AM Shift End Time 7:00 PM Worker Sub-Type Regular Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's. Job Description Coordinates daily scheduling of patient appointments for medical procedures in a timely and efficient manner. Interacts extensively with physicians/diagnostic staff, office staff, and patients via phone, fax, and email, ensuring accurate and effective scheduling of appointments for needed medical procedures. Independently and accurately handles a wide range of scheduling duties in a fast-paced environment. Works collaboratively with team members to provide quality service to proactively support efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta. Experience * Experience in using computers with a high degree of accuracy * Successful completion of a course in medical terminology or equivalent experience Preferred Qualifications * One year of experience in clinical scheduling or an assigned clinical discipline or completion of an externship program approved by Children's * For Radiology, experience in a clinical or healthcare setting Education * High school diploma or equivalent Certification Summary * No professional certifications required Knowledge, Skills, and Abilities * Ability to word process accurately * Able to handle stressful work situations and conflicts with professionalism * Ability to communicate effectively both orally and in writing * Excellent organizational skills * Ability to work effectively without direct supervision and follow standard procedures * Excellent customer service skills * Fluency in Spanish or other language Job Responsibilities * Schedules patient appointments for medical procedures/cases for designated department, including medical procedure directives from faxes, phone, or other instructions, and contacts doctors' offices to resolve discrepancies. * Coordinates all aspects of procedure scheduling and understands guidelines for each scheduled procedure. * Collects and/or confirms patient demographic/insurance information as required and enters data accurately into the department's scheduling system. * Stays aware of insurance authorization needs and follows department policies on establishing appointments that do not have confirmed authorizations. * May coordinate all aspects of medical procedure scheduling for specific modalities in accordance with hospital policy for patient gestational and chronological age, including coordination with doctor's office, house supervisor, department nursing staff, and other departmental schedulers. * Confirms schedule with doctor's offices, including time of procedure and communicates and resolves any conflict about daily schedule(s). * Communicates clearly to doctors' offices and parents any instructions related to appointments. * Utilizes computerized scheduling system and electronic order management functions and capabilities (may be required to use computerized scheduling system to maximize efficiency of block scheduling, e.g., typing, data entry, alpha/numeric filing, and computer skills). * Assists in identification of ways to improve scheduling process. * Completes quality assurance for all scheduled patients. * May precept for orientation and training of all newly hired schedulers in standard procedures, quality control, quality assurance, and continuous quality improvement programs. Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 2620 Satellite Blvd Job Family Patient Access

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Variable Work Day(s) Monday-Friday Shift Start Time 2:00 PM Shift End Time 7:00 PM Worker Sub-Type Regular Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's. Job Description Coordinates daily scheduling of patient appointments for medical procedures in a timely and efficient manner. Interacts extensively with physicians/diagnostic staff, office staff, and patients via phone, fax, and email, ensuring accurate and effective scheduling of appointments for needed medical procedures. Independently and accurately handles a wide range of scheduling duties in a fast-paced environment. Works collaboratively with team members to provide quality service to proactively support efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta. Experience * Experience in using computers with a high degree of accuracy * Successful completion of a course in medical terminology or equivalent experience Preferred Qualifications * One year of experience in clinical scheduling or an assigned clinical discipline or completion of an externship program approved by Children's * For Radiology, experience in a clinical or healthcare setting Education * High school diploma or equivalent Certification Summary * No professional certifications required Knowledge, Skills, and Abilities * Ability to word process accurately * Able to handle stressful work situations and conflicts with professionalism * Ability to communicate effectively both orally and in writing * Excellent organizational skills * Ability to work effectively without direct supervision and follow standard procedures * Excellent customer service skills * Fluency in Spanish or other language Job Responsibilities * Schedules patient appointments for medical procedures/cases for designated department, including medical procedure directives from faxes, phone, or other instructions, and contacts doctors' offices to resolve discrepancies. * Coordinates all aspects of procedure scheduling and understands guidelines for each scheduled procedure. * Collects and/or confirms patient demographic/insurance information as required and enters data accurately into the department's scheduling system. * Stays aware of insurance authorization needs and follows department policies on establishing appointments that do not have confirmed authorizations. * May coordinate all aspects of medical procedure scheduling for specific modalities in accordance with hospital policy for patient gestational and chronological age, including coordination with doctor's office, house supervisor, department nursing staff, and other departmental schedulers. * Confirms schedule with doctor's offices, including time of procedure and communicates and resolves any conflict about daily schedule(s). * Communicates clearly to doctors' offices and parents any instructions related to appointments. * Utilizes computerized scheduling system and electronic order management functions and capabilities (may be required to use computerized scheduling system to maximize efficiency of block scheduling, e.g., typing, data entry, alpha/numeric filing, and computer skills). * Assists in identification of ways to improve scheduling process. * Completes quality assurance for all scheduled patients. * May precept for orientation and training of all newly hired schedulers in standard procedures, quality control, quality assurance, and continuous quality improvement programs. Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 2620 Satellite Blvd Job Family Patient Access

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: * Comprehensive health benefits that start day 1 * Student Loan Repayment Assistance & Reimbursement Programs * Family-focused benefits * Wellness incentives * Ongoing mentorship, development, leadership programs...and more! Please note, this role is located in Johns Creek. Travel from John's Creek to St. Joseph's may be required Description 8a-4:30p / Full-Time / 40 hours We're seeking a PCC - Complex Scheduler who will work collaboratively with staff and patients to schedule complex appointments. This individual will: RESPONSIBILITIES: * Performs advanced and time intensive scheduling tasks to support complex surgeries and/or imaging and procedures outside of current clinic such as hospital or OP radiology center. * To be defined as advanced and time intensive, 75% or more of the employee's time must be spent completing all three of the below scheduling tasks: * Cases performed in an ambulatory surgery center or inpatient setting o Coordination of multiple specialties * Coordination of pre-operation and post-operation testing/clearance May also perform the following: * Coordination of complex, sequential treatment appointments including clinical trials and standard of care patients * Coordination of transplant related work up and evaluations for donors and patients Serves as the primary point of care for these patients and their families. Additional duties may include: * Registering or scheduling new patients and return visits * Scheduling ancillary appointments and imaging and procedures within their local clinic MINIMUM REQUIREMENTS: * 6 months of healthcare scheduling experience is required. * High school diploma or GED preferred; * A successful candidate will possess the following competencies and skills: Problem-solving ability; Ability to provide a high level of customer service; Excellent communication skills, both verbal and written; Ability to work in a team environment; Time management skills; Empathy for others. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at ***************************. Please note that one week's advance notice is preferred.

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Day Work Day(s) Monday-Friday Shift Start Time 8:00 AM Shift End Time 4:30 AM Worker Sub-Type Regular Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's. Job Description Serves as expert/lead team member while participating in authorization and pre-certification of healthcare services to prevent claims denial and/or appointment cancellation/rescheduling due to authorization issues (e.g., ensuring referring physician obtains prior authorization from insurance company for all scheduled healthcare procedures within assigned department/area). Provides ongoing communication and training to physician offices, patients/families, and others to resolve authorization-related departmental issues. Proactively identifies and communicates with families the financial resources available to patients whose health plan does not include coverage for services and coordinates counseling services with Financial Counseling as required. Collaborates with Appeals department to overturn claims denied. Initiates and performs revenue cycle activities required for insurance verification, authorization, and pre-registration. Works collaboratively with team members to provide quality service. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta. Experience * 3 years of experience in healthcare Preferred Qualifications * Bachelor's degree * 3 years of experience in a hospital facility, handling insurance verification * Successful completion of a medical terminology course * Certified Patient Account Representative (CPAR) or Certified Healthcare Access Associate (CHAA) * Experience in a pediatric hospital Education * High school diploma or equivalent Certification Summary * No professional certifications required Knowledge, Skills and Abilities * Demonstrated multitask and problem-solving skills * Ability to work independently in a changing environment and handle stressful situations * Excellent verbal and written communication skills * Demonstrated arithmetic and word mathematical problem-solving skills * Must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher rating * May require travel within Metro Atlanta as needed * Demonstrated working knowledge of ICD-9 and CPT codes * Must be able to speak and write in a clear and concise manner in to convey messages and ensure the customer understands whether clinical or non-clinical * Proficient in Microsoft Word/Excel/Outlook, SMS, Epic, CSC Papers, scheduling systems (e.g., NueMD, RIS, SIS), IMS Web, Report Web, and insurance websites (e.g., BCBS, RADMD, WebMD, Wellcare, Amerigroup, UHC) Job Responsibilities 1.Ensures revenue cycle activities are completed daily, including verification and authorization of healthcare services to prevent claims denials and appointment cancellation/rescheduling. 2.Performs daily quality audits to ensure all healthcare services are authorized and documented accurately and timely. 3.Acts as resource for employees to handle/resolve difficult authorization issues or answer questions. 4.Works to ensure referring physician obtains prior authorization from insurance company for all scheduled healthcare procedures within assigned department/area. 5.Contacts referring physicians and/or patients to discuss rescheduling of procedures due to incomplete/partial authorizations, review prep instructions, or provide/obtain other information. 6.May reschedule procedures in consideration of appointments cancelled due to insurance authorization issues, utilizing cancellation waitlist to optimize departmental efficiencies. 7.Monitors insurance authorization issues to identify trends and participates in process improvement initiatives, including generating reports or monitoring work queues to review denials or other key performance indicators. 8.Acts as liaison between clinical staff, patients, referring physician's office, and insurance by informing patients and families of procedures authorization delays/denials, answering questions, offering assistance, and relaying messages pertaining to authorization of procedure/service. 9.Performs revenue cycle activities required for pre-registration and registration, facilitating insurance pre-certification and authorization. 10.Acts as resource in pre-screening physician's orders to ensure completeness/appropriateness of scheduled appointment. 11.Collaborates with Appeals department to provide all related information to overturn claims denial. 12.Provides ongoing communication and training to employees, physician offices, patients/families, and others as necessary to resolve insurance authorization issues. 13.Orients new employees to the department and acts as resource for staff to resolve/handle difficult situations or answer questions. 14.May conduct performance evaluation of staff, provide input into hiring and disciplinary actions, and may act as supervisor as required or upon absence of supervisor. 15.May answer telephone, greet patients and visitors, and proactively assist with waiting room management and tidiness. 16.Assist Supervisor and/or Manager with development of staff by: being available to teammates, acting as a resource to help complete complicated/complex tasks, providing on the job training to team, and seeking out opportunities to become actively involved in staff workflow and development. 17.Provide Supervisor and/or Manager feedback on staff performance, educational needs, and workflow status. Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 1575 Northeast Expy NE Job Family Patient Access

**Be inspired. Be rewarded. Belong. At Emory Healthcare.** At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: · Comprehensive health benefits that start day 1 · Student Loan Repayment Assistance & Reimbursement Programs · Family-focused benefits · Wellness incentives Ongoing mentorship, development, leadership programs...and more **7:00a-4:00p / Full Time / 40hrs** **Description** Are you passionate about providing outstanding customer service and playing a key role in patient care? Join our team as a Patient Arrival Specialist, where you will serve as the first point of contact for patients arriving at Emory facilities. This is a unique opportunity to make a difference by creating a positive and smooth experience for every patient you encounter. Key Responsibilities: + Warmly Greet Patients and Guests: Greet all patients, guests, and employees entering the facilities with a smile and appropriate salutation (e.g., good morning, good afternoon ). + Ensure a Positive Experience: Welcome all customers following the Emory Healthcare customer service model to create a warm, positive environment. + Assist with Check-In Process: Support patients with check-in, including using online applications and troubleshooting technical issues. + Effective Communication and Service Recovery: Communicate with patients, families, and staff to address concerns and resolve complaints in real-time, involving leadership as needed. + Maintain a Clean Environment: Keep entrances, waiting rooms, and storage areas tidy and sanitized, restocking supplies as needed. + Complete Administrative Tasks: Confirm and update patient demographics, manage registrations, update insurance information, schedule appointments, handle referrals, and collect copays. + Proactive Patient Rounding: Round on patients in waiting areas to ensure comfort and address immediate needs. Minimum Qualifications: + High school diploma, GED, or equivalent preferred. + Must be at least 18 years of age and authorized to work in the United States. + Proficiency in English, with strong communication skills. + Strong interpersonal skills with the ability to work collaboratively in a team environment. + Basic digital literacy and comfort navigating software applications. + Ability to learn new processes, procedures, and software quickly, with attention to detail and accuracy. + Successful completion of software training upon hire. + Excellent attendance and reliability. Why Join Us as a Patient Welcome Associate at Emory Healthcare? Supportive and Inclusive Team Environment: Work alongside a diverse team committed to fostering growth, respect, and support in a collaborative atmosphere. Launch a Meaningful Healthcare Career: This role provides a unique opportunity to gain hands-on experience in healthcare, with guidance to build your career path within Emory Healthcare. Make a Real Impact on Patient Care: Contribute directly to patient satisfaction and quality improvement initiatives, playing a vital role in the care experience. Advance Within Your First Year: Eligible team members can progress to a Senior Patient Arrival Specialist after 1 year, opening doors to new responsibilities and growth. At Emory Healthcare, our core purpose is improving lives and providing hope. If you are committed to this purpose, making a positive impact, providing exceptional service, and being part of a dynamic team, we want to hear from you! PHYSICAL REQUIREMENTS: (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 0-33% of the work day (occasionally); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. **Additional Details** Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at *************************** . Please note that one week's advance notice is preferred. **Connect With Us!** Connect with us for general consideration! **Division** _The Emory Clinic_ **Campus Location** _Johns Creek, GA, 30097_ **Campus Location** _US-GA-Johns Creek_ **Department** _TEC GynOb Generalist RRT EJCH_ **Job Type** _Regular Full-Time_ **Job Number** _156927_ **Job Category** _Clerical & Administrative_ **Schedule** _7a-4p_ **Standard Hours** _40 Hours_ **Hourly Minimum** _USD $17.54/Hr._ **Hourly Midpoint** _USD $21.37/Hr._ Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.

Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: * Comprehensive health benefits that start day 1 * Student Loan Repayment Assistance & Reimbursement Programs * Family-focused benefits * Wellness incentives Ongoing mentorship, development, leadership programs...and more 8:30a-5:00p / Full Time / 40hrs Description Are you passionate about providing outstanding customer service and playing a key role in patient care? Join our team as a Patient Arrival Specialist, where you will serve as the first point of contact for patients arriving at Emory facilities. This is a unique opportunity to make a difference by creating a positive and smooth experience for every patient you encounter. Key Responsibilities: * Warmly Greet Patients and Guests: Greet all patients, guests, and employees entering the facilities with a smile and appropriate salutation (e.g., good morning, good afternoon ). * Ensure a Positive Experience: Welcome all customers following the Emory Healthcare customer service model to create a warm, positive environment. * Assist with Check-In Process: Support patients with check-in, including using online applications and troubleshooting technical issues. * Effective Communication and Service Recovery: Communicate with patients, families, and staff to address concerns and resolve complaints in real-time, involving leadership as needed. * Maintain a Clean Environment: Keep entrances, waiting rooms, and storage areas tidy and sanitized, restocking supplies as needed. * Complete Administrative Tasks: Confirm and update patient demographics, manage registrations, update insurance information, schedule appointments, handle referrals, and collect copays. * Proactive Patient Rounding: Round on patients in waiting areas to ensure comfort and address immediate needs. Minimum Qualifications: * High school diploma, GED, or equivalent preferred. * Must be at least 18 years of age and authorized to work in the United States. * Proficiency in English, with strong communication skills. * Strong interpersonal skills with the ability to work collaboratively in a team environment. * Basic digital literacy and comfort navigating software applications. * Ability to learn new processes, procedures, and software quickly, with attention to detail and accuracy. * Successful completion of software training upon hire. * Excellent attendance and reliability. Why Join Us as a Patient Welcome Associate at Emory Healthcare? Supportive and Inclusive Team Environment: Work alongside a diverse team committed to fostering growth, respect, and support in a collaborative atmosphere. Launch a Meaningful Healthcare Career: This role provides a unique opportunity to gain hands-on experience in healthcare, with guidance to build your career path within Emory Healthcare. Make a Real Impact on Patient Care: Contribute directly to patient satisfaction and quality improvement initiatives, playing a vital role in the care experience. Advance Within Your First Year: Eligible team members can progress to a Senior Patient Arrival Specialist after 1 year, opening doors to new responsibilities and growth. At Emory Healthcare, our core purpose is improving lives and providing hope. If you are committed to this purpose, making a positive impact, providing exceptional service, and being part of a dynamic team, we want to hear from you! ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at ***************************. Please note that one week's advance notice is preferred.

Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: * Comprehensive health benefits that start day 1 * Student Loan Repayment Assistance & Reimbursement Programs * Family-focused benefits * Wellness incentives Ongoing mentorship, development, leadership programs...and more 8:30a-5:00p / Full Time / 40hrs Description JOB DESCRIPTION: * This position serves as a key role in the patient's experience, serving as their first point of contact upon arrival to Emory facilities for clinical appointments. * Job responsibilities will include providing excellent customer service to the patient while welcoming and checking them in for their appointments; communicating with patients, families and staff to trouble shoot and meet patient needs while waiting to see their provider; following approved standard operating procedures to complete technical and administrative functions such as arriving appointments, confirmation and updating of patient demographics, registration, and insurance information, scheduling, entering referrals, providing information about insurance coverage, collecting copays. * This position will work regularly with patients, families, providers, clinical and non-clinical staff, and is a critical component to ensuring patients have a smooth and positive experience with Emory. * This position is ideal for a candidate who demonstrates compassion, a commitment to excellent customer service, critical thinking and problem solving skills, strong interpersonal and communication skills, and able to work in a high paced team environment. * This role requires computer skills and comfort with navigating multiple applications simultaneously. MINIMUM QUALIFICATIONS: * High school diploma/GED and twelve (12) months of experience in Healthcare or customer service industry OR currently enrolled in an accredited bachelor's degree program. . PHYSICAL REQUIREMENTS (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at ***************************. Please note that one week's advance notice is preferred.

At Emory Healthcare, we integrate science and caring to change the face of health care. Our team members are courageous individuals who are willing to challenge the status quo and help find solutions to complex problems. We're empowered to influence change for, and with, our patients, their families, the community and each other.As one of the leading academic medical systems, we're eager to share what we learn with hospitals around the country, and the world. We've got the backing, knowledge, experience and permission to lead the way in developing new and better approaches to preventing and treating disease, and our patients get treatments years before anyone else.We're defining a new standard of care for humankind. Are YOU ready to join us? 7a-5:30p / Full Time / 40hrs Description JOB DESCRIPTION: * This position serves as a key role in the patient's experience, serving as their first point of contact upon arrival to Emory facilities for clinical appointments. * Job responsibilities will include providing excellent customer service to the patient while welcoming and checking them in for their appointments; communicating with patients, families and staff to trouble shoot and meet patient needs while waiting to see their provider; following approved standard operating procedures to complete technical and administrative functions such as arriving appointments, confirmation and updating of patient demographics, registration, and insurance information, scheduling, entering referrals, providing information about insurance coverage, collecting copays. * This position will work regularly with patients, families, providers, clinical and non-clinical staff, and is a critical component to ensuring patients have a smooth and positive experience with Emory. * This position is ideal for a candidate who demonstrates compassion, a commitment to excellent customer service, critical thinking and problem solving skills, strong interpersonal and communication skills, and able to work in a high paced team environment. * This role requires computer skills and comfort with navigating multiple applications simultaneously. MINIMUM QUALIFICATIONS: * High school diploma/GED and twelve (12) months of experience in Healthcare or customer service industry OR currently enrolled in an accredited bachelor's degree program. . PHYSICAL REQUIREMENTS (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at ***************************. Please note that one week's advance notice is preferred.

Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: * Comprehensive health benefits that start day 1 * Student Loan Repayment Assistance & Reimbursement Programs * Family-focused benefits * Wellness incentives Ongoing mentorship, development, leadership programs...and more 8:00a-5:00p / Full Time / 40hrs Description Are you passionate about providing outstanding customer service and playing a key role in patient care? Join our team as a Patient Arrival Specialist, where you will serve as the first point of contact for patients arriving at Emory facilities. This is a unique opportunity to make a difference by creating a positive and smooth experience for every patient you encounter. Key Responsibilities: * Warmly Greet Patients and Guests: Greet all patients, guests, and employees entering the facilities with a smile and appropriate salutation (e.g., good morning, good afternoon ). * Ensure a Positive Experience: Welcome all customers following the Emory Healthcare customer service model to create a warm, positive environment. * Assist with Check-In Process: Support patients with check-in, including using online applications and troubleshooting technical issues. * Effective Communication and Service Recovery: Communicate with patients, families, and staff to address concerns and resolve complaints in real-time, involving leadership as needed. * Maintain a Clean Environment: Keep entrances, waiting rooms, and storage areas tidy and sanitized, restocking supplies as needed. * Complete Administrative Tasks: Confirm and update patient demographics, manage registrations, update insurance information, schedule appointments, handle referrals, and collect copays. * Proactive Patient Rounding: Round on patients in waiting areas to ensure comfort and address immediate needs. Minimum Qualifications: * High school diploma, GED, or equivalent preferred. * Must be at least 18 years of age and authorized to work in the United States. * Proficiency in English, with strong communication skills. * Strong interpersonal skills with the ability to work collaboratively in a team environment. * Basic digital literacy and comfort navigating software applications. * Ability to learn new processes, procedures, and software quickly, with attention to detail and accuracy. * Successful completion of software training upon hire. * Excellent attendance and reliability. Why Join Us as a Patient Welcome Associate at Emory Healthcare? Supportive and Inclusive Team Environment: Work alongside a diverse team committed to fostering growth, respect, and support in a collaborative atmosphere. Launch a Meaningful Healthcare Career: This role provides a unique opportunity to gain hands-on experience in healthcare, with guidance to build your career path within Emory Healthcare. Make a Real Impact on Patient Care: Contribute directly to patient satisfaction and quality improvement initiatives, playing a vital role in the care experience. Advance Within Your First Year: Eligible team members can progress to a Senior Patient Arrival Specialist after 1 year, opening doors to new responsibilities and growth. At Emory Healthcare, our core purpose is improving lives and providing hope. If you are committed to this purpose, making a positive impact, providing exceptional service, and being part of a dynamic team, we want to hear from you! PHYSICAL REQUIREMENTS: (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 0-33% of the work day (occasionally); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at ***************************. Please note that one week's advance notice is preferred.

The Specialty Practice Referral Coordinator works with the EPIC Referral work queue. This position schedules testing, procedures and referrals for TMG practices. The coordinator obtains pre-certification prior authorizations for procedures, outpatient tests, and referrals. Position works within the practice and maintains strict confidentiality. Also, assists Front office staff in check in and check out duties and answering the phones. Education Technical or Vocational school plus up to 2 years specialty training Experience Two years of related experience. Requires working knowledge of specialized practices, equipment, and procedures. Qualifications * 2 years of related experience in a clinical environment. Licensed Practical Nurse preferred. Medical Assistant may be considered with equivalent experience. * Ability to organize, analyze and prioritize work * Data entry experience preferred Business like appearance Detail oriented Ability to multi-task Ability to work closely with others and function as a team member * Exhibit exceptional communication skills * Must possess the initiative and drive to take a project from beginning to a successful completion * Working knowledge of CPT and ICD-9 coding required * Will accept 4 years of directly related experience in lieu of education. Area of Responsibilities * Customer Service: Provides customer service functions to include addressing patient, hospital and provider inquiries and complaints from all sources in a timely manner. Initiates necessary corrections to patient accounts and attempts to repair damage done to relationship with patient. This will require interaction with co-workers, physician offices, hospital, insurance carriers, and Administration. Success indicated by problems being resolved by team member requiring little director intervention. Participates in patient satisfaction initiatives. Demonstrates excellent customer service skills Communicates effectively with patients and management regarding service recovery opportunities. Works together with other team members to achieve Office and System customer service goals * Ensures informed consents are signed prior to procedure and confirms procedure schedule with physician, surgery department, and other departments as needed. Confirms that paperwork is completed to ensure no delays in care or payment for services. * Informs patients about procedure prep and clearance. Ensures informed consents are signed with 30 days of procedure. Confirms procedure schedule with physician(s), surgical department and other departments as necessary. Performs post-procedure call backs per physician instructions. * Referral Coordinator duties: Working with the Greenway Referral Module this position schedules testing, procedures and referrals for TMG practices. Obtains pre-certification prior authorizations for procedures, outpatient tests, and referrals. Position works closely with the practices and maintains strict confidentiality. * Verifies insurance coverage and obtains prior authorization as needed. Communicates financial responsibility to the patient for referral, procedures, or consultation. Attempts to collect monies due to the Medical Group before procedures are scheduled. * Assists with special projects as needed. * Development: Maintains a current knowledge of clinical operations including medical knowledge. This will be required to understand referrals requested by providers. Develops and maintains a working knowledge of CPT and ICD coding. Participates in continuing education Participates in the development of new programs. * Ensure that providers are notified using the Greenway EMR when a procedure, consultation, or result is complete and documentation is available for review by sending notification to the provider. * Other duties as assigned. * Prepares productivity reports each month, including but not limited to calls, referrals, and amounts collected. Referral reporting is generated monthly and provided to Administration. * Teamwork: Works well with others and functions as a team player. Offers ideas and solutions for issues that affect the team and work area. Stocking and ordering of supplies as needed Maintains patient care areas. Participates in the training and skills development of new front office employees. Assists in other areas of the office as necessary Compliance Statement Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline. Education Technical or Vocational school plus up to 2 years specialty training Experience Two years of related experience. Requires working knowledge of specialized practices, equipment, and procedures. Qualifications * 2 years of related experience in a clinical environment. Licensed Practical Nurse preferred. Medical Assistant may be considered with equivalent experience. * Ability to organize, analyze and prioritize work * Data entry experience preferred Business like appearance Detail oriented Ability to multi-task Ability to work closely with others and function as a team member * Exhibit exceptional communication skills * Must possess the initiative and drive to take a project from beginning to a successful completion * Working knowledge of CPT and ICD-9 coding required Definitions * The Specialty Practice Referral Coordinator works with the Greenway Referral Module this position schedules testing, procedures and referrals for TMG practices. The Coordinator obtains pre-certification prior authorizations for procedures, outpatient tests, and referrals. Position works closely with the practices and maintains strict confidentialty. Contact With Others Requires frequent contact with many persons at different levels inside and outside of the organization to carry out organization policies and programs and obtain willing acceptance, consent, or action. Effect Of Error Probable errors not easily detected and may adversely affect external as well as internal relationships and may result in major expenditures for equipment, materials, or procedures detrimental to the patient?s welfare or the organization?s interest. Work is subject to general review only and requires considerable accuracy and responsibility. Continually works with reports, records, plans, and programs of a major functional area of the organization where integrity is required to safeguard the organization?s position. Duties may involve the preparation of data on which the administration bases important decisions and are highly confidential. Supervisory Responsibility Regularly uses assistance of aide or helper or leads the work of one to four co-employees; checks performance of work assigned as to accuracy and time, doing same work, it?s more difficult aspects, or other related work Mental Demands Work involves a variety of complex problems to be solved under general organization policies. Ingenuity and judgment are required to review facts, plan work, estimate costs, and deal with factors not easily evaluated, interpret results, draw conclusions, and take or recommend action. Solutions to problems often require coordination with other departments. Physical Effort Light physical effort - Much of work done while sitting but with more than normal standing or walking. Handles light materials intermittently. Office or laboratory work requiring more than normal visual effort. Working Conditions Generally pleasant working conditions/normal office environment. Physical Aspects Frequently (at least 3 times a week) * Typing * Hearing * Visual * Speaking Occasionally (at least once a month) * Bending * Manual Dexterity ? picking, pinching With fingers etc. * Reaching ? above shoulder * Reaching ? below shoulder * Standing * Walking * Lifting up To 25 lbs. * Handling ? seizing, holding, grasping * Carrying * Pushing/Pulling ? up To 25 lbs.

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Job Summary: Under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all customer service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned. Core Responsibilities and Essential Functions: Perform Patient Registrations - Check all lab orders (Epic/ Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal. - Accurately registers patient in Epic. Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patient's insurance - Verify all expected date - Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems). - Verify that insurance is current, correct and verified in the registration system - Scan all patient information in the Epic system (ID, insurance card, manual lab orders) - Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician, and office staff to verify accuracy - Verify test reports/results are sent to appropriate personnel. (Physician and/or appropriate office) - Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs - Verify all STATs are sent to laboratory within time guidelines. (Schedule all STAT pick-ups) - Print ABN (if required), present to patient provide verbal explanation and obtain signature - Collect payments for SP3 (Time of Service patients) for all approved lab test. (credit card, check, money order) Customer Service Support - Assisting Physician's/Office staff with ordering labs in Epic correctly. (Future/Standing/Clinic Collect orders) - Notifying physicians, or designee, immediately of critical lab results as requested - If necessary, reprint any laboratory reports - Assisting physician with any research and issue resolution - Assisting physician office staff and patients in resolving all laboratory billing issues - Making all follow-up phone calls to patients if re-collection of specimens is necessary - Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels - Serves as liaison between the office manager and supervisors on location concerns/issues - Assists with patient questions and concerns. Escalates any issues appropriately that may arise outside of the Leads scope - Fax lab results to Physicians as requested - Maintain organized records and documents on site for three (3) months Regulatory Agency's Quality Assurance Requirements - Perform all daily QA checks on equipment - Perform quarterly safety inspections and prepare report of findings for tracking - Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer - Complete monthly workload tallies - Complete all annual personnel requirements (lab procedure review, mandatory continual education review, net learning CEUs, employee physical examination) - Must remain current on information regarding all CLIA and CAP requirements, in accordance to national patient safety goals - Attendance at all mandatory staff meetings Phlebotomy / Specimen Collection/Specimen Processing - Properly identify the patient by following the WellStar Patient Care Safety policies - Properly perform venipunctures procedures on patients of all ages - Follow Laboratory policies regarding “hard stick” situations - Properly process all specimens according to established specimen requirements - Package all specimens according to DOT guideline and prepare for courier pick-up by WellStar, Quest, Lab Corp, Fed Ex couriers - Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera) - Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories - Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorp - Use proper hand hygiene in accordance to patient safety goals Required Minimum Education: High school diploma Required or GED Required Required Minimum License(s) and Certification(s): Basic Life Support 1.00 Required BLS - Instructor 1.00 Required BLS - Provisional 1.00 Required Additional Licenses and Certifications: Required Minimum Experience: Minimum 1 year of previous phlebotomy and specimen processing experience preferred and/or completed WellStar Lab Outreach externship Preferred Minimum 1 year of previous computer registration skills completed WellStar Lab Outreach externship Preferred Minimum 1 year of Customer Service experience preferred and/or completed WellStar Lab Outreach externship Preferred Required Minimum Skills: Requires excellent Customer Service skills excellent verbal and written communication skills requires efficient and accurate computer skills must be able to work and maintain professional demeanor under stressful conditions requires efficient multi-tasking and organizational skills must be able to gracefully maintain composure in difficult situations Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Day (United States of America) Patient Outreach Services Specialist-Family Medicine Alpharetta Shift: FT Day Under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all customer service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned. Core Responsibilities and Essential Functions: Perform Patient Registrations * Check all lab orders (Epic/ Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal. * Accurately registers patient in Epic. Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patients insurance * Verify all expected date * Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems). * Verify that insurance is current, correct and verified in the registration system * Scan all patient information in the Epic system (ID, insurance card, manual lab orders) * Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician, and office staff to verify accuracy * Verify test reports/results are sent to appropriate personnel. (Physician and/or appropriate office) * Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs * Verify all STATs are sent to laboratory within time guidelines. (Schedule all STAT pick-ups) * Print ABN (if required), present to patient provide verbal explanation and obtain signature * Collect payments for SP3 (Time of Service patients) for all approved lab test. (credit card, check, money order) Phlebotomy / Specimen Collection/Specimen Processing * Properly identify the patient by following the WellStar Patient Care Safety policies * Properly perform venipunctures procedures on patients of all ages * Follow Laboratory policies regarding hard stick situations * Properly process all specimens according to established specimen requirements * Package all specimens according to DOT guideline and prepare for courier pick-up by WellStar, Quest, Lab Corp, & Fed Ex couriers * Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera) * Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories * Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorp * Use proper hand hygiene in accordance to patient safety goals Customer Service Support * Assisting Physicians/Office staff with ordering labs in Epic correctly. (Future/Standing/Clinic Collect orders) * Notifying physicians, or designee, immediately of critical lab results as requested * If necessary, reprint any laboratory reports * Assisting physician with any research and issue resolution * Assisting physician office staff and patients in resolving all laboratory billing issues * Making all follow-up phone calls to patients if re-collection of specimens is necessary * Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels * Serves as liaison between the office manager and supervisors on location concerns/issues * Assists with patient questions and concerns. Escalates any issues appropriately that may arise outside of the Leads scope * Fax lab results to Physicians as requested * Maintain organized records and documents on site for three (3) months Regulatory Agencys Quality Assurance Requirements * Perform all daily QA checks on equipment * Perform quarterly safety inspections and prepare report of findings for tracking * Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer * Complete monthly workload tallies * Complete all annual personnel requirements (lab procedure review, mandatory continual education review, net learning CEUs, & employee physical examination) * Must remain current on information regarding all CLIA and CAP requirements, in accordance to national patient safety goals * Attendance at all mandatory staff meetings Performs other duties as assigned Complies with all WellStar Health System policies, standards of work, and code of conduct. Required Minimum Education: High School Diploma General or GED General Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated. BLS - Basic Life Support or ARC-BLS - American Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor Required Minimum Experience: Minimum 1 year of previous computer registration skills completed WellStar Lab Outreach externship Preferred Minimum 1 year of Customer Service experience preferred and/or completed WellStar Lab Outreach externship Preferred Minimum 1 year of previous phlebotomy and specimen processing experience preferred and/or completed WellStar Lab Outreach externship Preferred Required Minimum Skills: Requires excellent Customer Service skills excellent verbal and written communication skills requires efficient and accurate computer skills must be able to work and maintain professional demeanor under stressful conditions requires efficient multi-tasking and organizational skills must be able to gracefully maintain composure in difficult situations Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

Job Description Children's Cardiology, a subsidiary of Children's Healthcare of Atlanta, is comprised of more than 60 pediatric cardiologists providing comprehensive services for patients from before birth to age 21 who have acquired or congenital heart disease. The Patient Coordinator provides a high level of patient satisfaction through great customer service and anticipating the patient's needs while coordinating all aspects of patient care to include registering and greeting patients, verifying insurance and handling referrals. Minimum Qualifications High school diploma or associates degree required. Minimum 3 years of healthcare front office experience. Current BLS certification required. Pediatric or family practice experience preferred. EMR/EPIC experience preferred. Working experience with insurance processes required. Proficient in Microsoft Office Suite with emphasis on accurate data entry skills. Demonstrated excellent customer service skills. Effective oral and written communication skills required. Ability to prioritize and handle multiple tasks concurrently. Proven attention to detail, organizational skills and follow-through discipline. Essential Duties and Responsibilities Demonstrate a courteous, friendly and professional demeanor while greeting patients/visitors. Answer incoming calls and respond appropriately to requests, directions and other inquires. Perform check-in/check-out duties including payments, ensuring correct patient information is in the EMR system. Facilitate the registration of patient information including verifying insurance eligibility and other payors. Confirm insurance coverage and obtains authorizations for managed care patients if applicable. Explain regulatory financial requirements/responsibilities to patient or responsible party and collects/posts payments. Collect all applicable payments from patients at time of service. Accurately maintain and balance daily receipts with payments collected. Maintain and print “Department Appointment Report.” Make daily updates to the “Customer Service Communication” clinic boards with correct physician, staff and team member names. Schedule patient appointments when appropriate. Assist co-workers in completion of duties when time allows; share information with co-workers. Travel to other assigned clinic locations as needed for coverage. Maintain Emergency Equipment Check for clinic location when assigned. Assist as or perform the duties of the Medical Assistant as needed, if applicable. Perform other duties and projects as assigned. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any protected category. As a part of the recruiting and new hire process with Children's Cardiology, employment history will be verified and ANY false statements, omissions or misrepresentations of your application or resume will result in not being hired by the company. Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Tuition reimbursement Vision insurance

Children's Cardiology, a subsidiary of Children's Healthcare of Atlanta, is comprised of more than 60 pediatric cardiologists providing comprehensive services for patients from before birth to age 21 who have acquired or congenital heart disease. The Patient Coordinator provides a high level of patient satisfaction through great customer service and anticipating the patient's needs while coordinating all aspects of patient care to include registering and greeting patients, verifying insurance and handling referrals. Minimum Qualifications High school diploma or associates degree required. Minimum 3 years of healthcare front office experience. Current BLS certification required. Pediatric or family practice experience preferred. EMR/EPIC experience preferred. Working experience with insurance processes required. Proficient in Microsoft Office Suite with emphasis on accurate data entry skills. Demonstrated excellent customer service skills. Effective oral and written communication skills required. Ability to prioritize and handle multiple tasks concurrently. Proven attention to detail, organizational skills and follow-through discipline. Essential Duties and Responsibilities Demonstrate a courteous, friendly and professional demeanor while greeting patients/visitors. Answer incoming calls and respond appropriately to requests, directions and other inquires. Perform check-in/check-out duties including payments, ensuring correct patient information is in the EMR system. Facilitate the registration of patient information including verifying insurance eligibility and other payors. Confirm insurance coverage and obtains authorizations for managed care patients if applicable. Explain regulatory financial requirements/responsibilities to patient or responsible party and collects/posts payments. Collect all applicable payments from patients at time of service. Accurately maintain and balance daily receipts with payments collected. Maintain and print “Department Appointment Report.” Make daily updates to the “Customer Service Communication” clinic boards with correct physician, staff and team member names. Schedule patient appointments when appropriate. Assist co-workers in completion of duties when time allows; share information with co-workers. Travel to other assigned clinic locations as needed for coverage. Maintain Emergency Equipment Check for clinic location when assigned. Assist as or perform the duties of the Medical Assistant as needed, if applicable. Perform other duties and projects as assigned. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any protected category. As a part of the recruiting and new hire process with Children's Cardiology, employment history will be verified and ANY false statements, omissions or misrepresentations of your application or resume will result in not being hired by the company. Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Tuition reimbursement Vision insurance