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Pilot Flying J company history timeline

1958

It started in 1958 with a single gas station in Gate City, Virginia.

Consequently, in 1958, after saving what money he could from his Fleet Oil job, the elder Haslam went into business for himself, opening the first Pilot gas station "in the heart of the Appalachians," in the small town of Gate City, Virginia.

1965

1965: Marathon Oil Co. buys half of the $2 million-a-year Pilot and loans $4 million to build new locations.

1968

1968: Flying J Inc. begins with four gas stations in Utah.

1969

After working at Pilot stores throughout high school and college since 1969, Jimmy Haslam joins Pilot Corporation, and then in December marries Dee Bagwell Haslam who later becomes a partner in the business.

1973

After working at Pilot stores throughout high school and college since 1973, Bill Haslam joins Pilot Corporation and its board of directors following his graduation from Emory University.

1973: Pilot has more than 50 stations and annual sales of about $30 million.

1976

1976: Pilot opens its first convenience store on Alcoa Highway in Knoxville, Tennessee.

1977

1977: Pilot buys Lonas Oil Co. in Knoxville, Tennessee, converting most of that company's locations to convenience stores.

1979

In 1979, Call debuted the Flying J "travel plaza," in West Haven, Utah, adding amenities such as a restaurant, motel, shower stations, and fuel islands for both cars and trucks.

1981

But in 1981, Pilot's partner, Marathon, was busily fending off a hostile takeover by Mobil Oil.

1984

In 1984, Pilot started to branch out into the restaurant industry when it opened the first Pilot Kitchen in one of its Travel Centers.

1985

1985: Pilot adds national restaurant chains to Travel Centers.

1986

In 1986, Flying J made its next major move, more than tripling its annual sales with the $70 million purchase of the United States refining and retail operations from Canada's Husky Oil Ltd.

1987

1987: Flying J introduces the Frequent Fueler professional driver loyalty program.

1988

DQ liked the idea and, in 1988, the first Pilot Travel Center-based Dairy Queen opened in Hebron, Ohio, and the company's in-store restaurant business was off and running.

1990

1990: Flying J introduces buffets to their restaurant concept.

1991

1991: Conoco and Flying J create a joint venture, triggering significant travel plaza expansion.

In 1991, Subway opened its first truck stop location in a Pilot Travel Center.

1992

After partnering with Louis Dreyfus in 1992 and expanding rapidly in the travel center business, Pilot acquires Dreyfus ownership.

1992: Transportation Optimization Network Services is launched.

1993

On November 15, 1993, Pilot entered a joint venture with Marathon Petroleum Company, and all Pilot Truck Stops were renamed Pilot Travel Centers.

By 1993, Flying J operated 63 travel plazas and, coupled with its refinery operations, was generating between $800 and $900 million per year.

1995

By 1995, Call had stepped aside from that project as well, allowing daughter Crystal and her husband to operate and expand the new hotel chain, which would remain closely linked with the family's Flying J chain.

By 1995, the company was operating nearly 90 travel centers, while continuing to upgrade its amenities offerings.

Flying J, which had already grown to become the country's largest diesel fuel retailer, had by then climbed to number 152 on Forbes's list of the largest private companies in the United States, with sales topping $1.3 billion in 1995.

1995: Flying J introduces the Country Market Restaurant & Buffet brand.

1996

By 1996, the chain had grown to 96 Flying Js, with the company announcing plans to add 15 to 20 travel centers per year toward the end of the century.

1996: Transportation Clearing House opens.

1997

1997: Pilot ranks 99th on Forbes list of the 500 largest privately held companies.

1998

1998: Already the nation’s largest supplier of diesel fuel to over-the-road trucks, Pilot ranks as the 25th largest restaurant franchisee in the United States

1998: Transportation Alliance Bank begins operations, offering an entire suite of financing products designed for the transportation industry.

"Dad always wanted his own business," said James A. Haslam III, son of the founder, in a 1998 interview in Nation's Restaurant News.

Ten years later, in 1998, a merger between Marathon Oil and Ashland Oil divisions created Marathon Ashland Petroleum LLC, which would play a large part in Pilot's life in the 21st century.

2000

From these modest beginnings would grow, by the year 2000, an enterprise approaching $2 billion in revenue.

At the end of 2000, the company teamed with Idle-Aire Technologies to test a new system at its Travel Centers designed to provide air conditioning and heating to truck cabs.

2001

Mitch Steenrod, who joined the company in 2001, is promoted to Senior VicePresident, Chief Financial Officer and Chief Risk Officer.

2001: Pilot and Marathon enter into an agreement to form Pilot Travel Centers.

CEO and President Bill Haslam served on the Knoxville, Tennessee Community Development Corporation from 2001-03.

2002

Marathon converted many Speedway truck stops, wholly owned by Marathon, over to the Pilot Travel Center moniker starting in mid-2002.

2003

Will Haslam, who started working with the company in 2003, is named Director of Giving Back.

Midway through 2003, another major expansion occurred with the purchase of the Williams Truck Stop chain.

2003: Pilot acquires Williams Travel Centers.

2003: Flying J founder and Chairman of the Board Jay Call dies in a plane crash in Idaho.

2005

Whitney Haslam Johnson, who joined the company in 2005, is named Chief Experience Officer.

2006

2006: Pilot goes international, opening its first travel center in Canada.

2006: Flying J and Shell Canada join together to create a new nationwide network of travel plazas, fuel stops and cardlocks.

2007

2007: Pilot is recognized by Area Developer magazine as one of the “Top 99 Megafranchisees.”

2008

In 2008, Pilot bought out Marathon's interest in the business and entered into a new partnership arrangement with CVC Capital Partners, an international private equity firm.

2009

In July 2009, Pilot agreed to purchase Flying J's travel centers, as a part of Flying J's efforts to remove itself from Chapter 11 bankruptcy.

2009: Crystal Call Maggelet, daughter of Flying J founder Jay Call, takes over as chairwoman of the board, president and CEO.

2010

Completing its investment started in fall 2010, BDT Capital Partners buys into Pilot Flying J as an investment partner.

In 2010, Pilot merged with Flying J to form a combined network of more than 550 travel centers.

2011

In 2011, Pilot Flying J began a partnership with Truckers Against Trafficking.

2012

In 2012, the company signed country music singer Trace Adkins to become its new spokesperson for its relaunched loyalty program.

In 2012 Pilot acquired a controlling interest in Maxum Petroleum.

2013

In 2013, the company sponsored Annett in the Richard Petty Motorsports number 43 Ford Mustang in NASCAR's Nationwide Series.

2014

In October 2014, Pilot Flying J announced they would borrow funds to provide a $750 million dividend to shareholders and facilitate a buyout of its private-equity partner CVC Capital Partner.

2015

In 2015, the Haslam family completed the buyout of CVC Capital Partner's stake.

2018

Pilot gives $2 million to renovate the West Side YMCA in Knoxville, which will be renamed the Pilot Family YMCA upon completion in fall 2018.

2022

© 2022 Pilot Travel Centers LLC. All rights reserved.

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Founded
1958
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Headquarters
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Founders
Jimmy Haslam,James A. Haslam II
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Pilot Flying J may also be known as or be related to Pilot Flying J, Pilot Logistic Services and Pilot Travel Centers LLC.