Pine Street Inn jobs in Boston, MA - 101 jobs

Job DescriptionDescription: SCHEDULE: 40 hours, Thursday-Monday, 6:45am-3:15PM Pays $21.40 - $30 per hour (Salary ranges provided are based on relevant experience and skill set) SUMMARY OF THE POSITION: The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor. Requirements: EDUCATION/TRAINING: REQUIRED: High School diploma or GED PREFERRED: Valid MA driver's license in good standing Bilingual English/Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of one (1) year of experience in the Human Services field PREFERRED: Administering Narcan and CPR in a work setting Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Knowledge of area resources

Full-time Description FLSA Status: Non Exempt Pay range: Low $23.76 per hour High $26.14 per hour This role requires Spanish fluency. An additional $1.50 per hour will be added to the base rate upon successful completion of a language assessment on the first day of employment. Schedule: Full time , Monday - Friday 730am-330pm Job Summary: Case Managers work one-on-one and in small groups with guests of St. Francis House to provide resource, referral, and advocacy services. Through individualized service planning, goal setting, and coordination of care, Case Mangers help guests obtain the skills, support, and resources needed to achieve stability in key areas such as housing, income, and behavioral health. Essential duties / responsibilities: Provides case management services to homeless adults (carry a caseload of approximately 30-50 individuals, dependent on frequency of guest appointments) Provides referral services for individual guests both internally at St. Francis House and with external agencies and resources Works with guests to assess individualized needs and develop goals through a service plan Works within a holistic care model, collaborating closely with other clinicians, psychiatrists, physicians, case managers, and support staff. Conducts triage for guests seeking services during weekly scheduled Case Manager of the Day shifts Collaborates regularly with Boston Healthcare for the Homeless Clinic to address guests' needs Actively participates in regular staff meetings, staff training programs, and supervisory sessions. Documents all intakes, client notes and assessments within HMIS database in a timely manner. Proactively outreaches and engages with guests to ensure continuity of services Utilizes motivational interviewing and trauma informed approaches to engage guests around goals. Adheres to agency code of conduct. Performs other duties as assigned. Requirements Required Skills & Abilities: Bilingual (Spanish) required. Excellent verbal and written communication skills in both English and Spanish. Excellent organizational skills with attention to detail. Ability to prioritize tasks and to delegate them when appropriate. Proficiency with Microsoft Office Suite. Ability to function well in a fast-paced environment with compassion and professionalism. Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach. Strong analytical and problem-solving skills. Basic knowledge of community resources and best practices with at-risk populations. Knowledge of de-escalation techniques or crisis intervention preferred. Education & Experiences: High School Diploma or Equivalent required. Further education in human service related field preferred. Experience working in direct human service with vulnerable individuals and preferably adults who are experiencing homelessness. Lived experience of homelessness and/or recovery a plus. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 10 pounds at times. Prolong standing and moving throughout multi-level building. Constantly operate computer and other office machinery, such as a calculator, copy machine, computer printer, 2-way radio. SFH is an Equal Employment Opportunity Employer committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome everyone who has lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties. This job description is subject to change and does not restrict management's right to assign or reassign duties and responsibilities to this job at any time.

Full-time Description FLSA Status: Non Exempt Pay range: Low $23.76 per hour High $26.14 per hour Schedule: Full time, Monday - Friday. Hours: 7:30am-3:30pm Job Summary: The Women's Center Support Specialist works to support the Women's Center Supervisor in facilitating day to day operations and services delivered within the Carolyn Conner's Women's Center, a dedicated space for all women and non-binary guests at St. Francis House. The Support Specialist has high engagement with guests and is responsible for administrative tasks necessary for high quality service delivery that is trauma informed, person-centered, and recovery oriented. Essential duties / responsibilities: Ensures a welcoming and engaging environment where guests can access information and resources Develops positive and trusting relationships with guests while maintaining a sense of calm authority in the space Provide crisis intervention and frequent assistance with de-escalation as needed Supports guests in addressing individual short term case management needs such as shelter search, obtaining vital documents, managing appointments, etc. Keeps careful, timely, and accurate documentation of Women's Center attendance and activity logs Tracks supply inventory; coordinates with Women's Center Supervisor in ordering and distribution within the Women's Center · Supports Women's Center Supervisor in planning and implementing social events for women and non-binary guests as a means of in-reach and engagement Provides independent management of the milieu space during times in which Women's Center Supervisor is performing clinical duties Works closely and serves as an SFH representative with external partners including, but not limited to, DMH, Women's Lunch Place, Rosie's Place, Woods Mullen, etc. Responsible for supporting in the planning and hosting of SFH's annual Women's Day event Actively participates in regular staff meetings, staff training program, and supervisory sessions Performs all other duties as assigned Adheres to agency code of conduct Requirements Required Skills & Abilities: Proficiency in English. Bilingual (Spanish or Haitian Creole) strongly preferred. Excellent verbal and written communication skills. Excellent organizational skills with attention to detail. Ability to prioritize tasks and to delegate them when appropriate. Proficiency with Microsoft Office Suite. Ability to function well in a fast-paced environment with compassion and professionalism. Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach. Strong analytical and problem-solving skills. Basic knowledge of community resources and best practices with at-risk populations. Knowledge of de-escalation techniques or crisis intervention preferred. Education & Experiences: High School Diploma or equivalent; Bachelor's degree preferred. Experience working with the homeless population and/or experience working with vulnerable female adult populations. Lived experience of homelessness and/or recovery a plus. Bilingual (Spanish or Haitian Creole) preferred Due to uniqueness of Center, must be a woman and/or non-binary person. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 10 pounds at times. Prolong standing and moving throughout multi-level building. Constantly operate computer and other office machinery, such as a calculator, copy machine, computer printer, 2-way radio. SFH is an Equal Employment Opportunity Employer committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome everyone who has lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties. This job description is subject to change and does not restrict management's right to assign or reassign duties and responsibilities to this job at any time.

Full-time Description FLSA Status: Non Exempt Hourly Range: Low $23.76 per hour High $26.14 per hour Schedule: Sunday-Thursday or Tuesday-Saturday, 6:30 AM-2:30 PM, occasional evenings, weekends, and holidays may be required. Job Summary: Room to Grow (RTG) is a vibrant member-driven community comprised of adults experiencing or vulnerable to homelessness who are engaged in recovery from various substances. The Recovery Support Navigator will perform, but is not limited to, the following duties: administration of program record-keeping and documenting information in member's record, enrollments, developing, implementing, and monitoring individualized services, and advocacy. This position requires the candidate to do community outreach; resources and make referrals; many of whom have complex needs related to homelessness, past incarceration, and mental and physical health concerns. Through individualized service planning, goal setting, and group workshops, they help members obtain the skills, support, and resources needed to help create stability. Essential duties / responsibilities: Works with members to assess their practical day-to-day needs, develop goals, and identify steps to take to meet those goals. Assist members in completing housing and benefits applications (health insurance, Medicaid and other benefits such as SNAP, SSI/SSDI and TANF) Identify community-based services that provide support with basic life skills such as budgeting, paying bills, paying taxes, cooking, cleaning, hygiene, and maintaining an apartment. Meet one-on-one and in small groups to ensure that members have access to the resources they need to support their recovery. Keep records of work with members, recording individual meeting notes in a timely way, and completing incident reports or other required documents. Schedule workshops that provide specific information on topics that members request. Conduct workshops when possible. Collaborate with other RTG staff to ensure members get a range of social support, with special focus on informational support (sharing information, making referrals, teaching skills) and instrumental support (concrete assistance to help others accomplish tasks). Apply motivational interviewing and trauma informed approaches to engage members in identifying and working toward goals. Act as an ally and role model. Build trust through words and deeds by being authentic, upholding ethical practices, and maintaining solid professional boundaries. Actively participate in Center activities in support of individual and community recovery. Strong skills set in de-escalating challenging behaviors and using naloxone to respond to an overdose. Adhere to agency code of conduct. Perform other duties as assigned. Requirements Required Skills & Abilities: Interest in and ability to work successfully in a fast-paced community environment where people have complex needs. Rich knowledge of Boston-area resources available to adults experiencing homelessness, poverty, disabilities, and/or behavioral health challenges (e.g., SUD, mental health) Ability to think critically and creatively to connect people to the things they need and to help people overcome barriers to resources. Acceptance of and commitment to multiple pathways of recovery, accepting individuals' choices of recovery practices without judgement. Strong organizational skills and proven ability to prioritize tasks even when there are competing demands. Comfort and experience with computer applications including Microsoft Office Suite, online tools, and client databases. Experience providing services to people across a diversity of races, ethnicities, experiences, identities, values, beliefs, and behaviors. Ability to successfully de-escalate behaviors and diffuse challenging situations. Knowledge of motivational interviewing practices. Knowledge of overdose prevention and response, including the use of naloxone (Narcan). Solid understanding of and practice while upholding professional boundaries Flexibility in adapting to changing and/or unpredictable circumstances, and the ability to respond professionally and responsibly in the face of challenges. Self-directed ability to work independently as well as to proactively seek out collaboration as part of a team. Consistently effective communication skills-interpersonal and written. Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach. Education & Experiences: High school diploma or equivalent required. Post high school education or certification in human services related field preferred. Lived experience with successful substance addiction recovery. Candidate must have at least three years of active engagement in recovery practices, with the last 12 months substance free. Minimum 1 year of experience working with people in recovery from addiction or mental disorders and/or with adults experiencing homelessness. Knowledge of Boston-area resources and proven experience connecting people to them is required. Lived experience of homelessness a plus. Proficient in English. Bilingual English/Spanish preferred. Physical Requirements: Standing and moving throughout floor and multi-level building. Operate a computer, phone, and other office machinery, such as a copy machine, computer printer, and projector. SFH is an Equal Employment Opportunity Employer committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome everyone who has lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

Full-time Description FLSA Status: Exempt Salary Range: Low $81,600 per year High $89,227 per year A hiring bonus of $5,000 is available to external candidates with $2,500 paid upon hire and $2,500 paid upon completing 6 months of employment with St. Francis House. There is a tuition reimbursement program of $25,000 that will be paid in increments of $5,000 at the end of each year of employment for the first five years of employment. Schedule: Full time Workweek: Monday - Friday, 7:00am-3:00pm. Job Summary: The Manager of Clinical Access Services is responsible for overseeing the clinical operations of the Access Clinician Team, a vital component of SFH's Engagement Services within the Behavioral Health Department. This role balances direct service delivery with clinical supervision and team leadership, providing low-barrier, “on-demand” clinical access to SFH guests with complex behavioral health needs. The Manager of Clinical Access Services serves as a core part of SFH's crisis response system and guest engagement strategy, ensuring a high-quality, trauma-informed model of care. This includes providing brief counseling, assessment, crisis stabilization, and care coordination, as well as supporting internal and external service navigation. The Manager plays a key leadership role in developing and maintaining a sustainable, person-centered model for clinical access and engagement in alignment with SFH's values. The Manager of Clinical Access Services works collaboratively across SFH programs and with external partners to ensure seamless care for guests and supports the Associate Director of Behavioral Health in maintaining clinical standards and protocols. Behavioral Health at St. Francis House is grounded in trauma-informed, person-centered and recovery-oriented practices in order to assist guests in addressing the various and complex barriers associated with homelessness. Supervisory Responsibilities: Oversees the daily workflow of assigned staff and interns within the Access Clinician Team. Interviews, selects, and trains staff and interns. Provides weekly, 1:1 clinical supervision to assigned staff and interns no less than 1 hour/week or as otherwise required for licensure. Facilitates weekly, group-based clinical supervision of assigned staff and interns. Provides constructive and timely performance communication. Handles progressive warning and recommends termination of employees in accordance with agency policies/procedures. In collaboration with the Associate Director of Behavioral Health, develops and implements protocols, workflows, and outcome tracking related to Access Services. Participates in the development and monitoring of recordkeeping, quality assurance, and budget planning related to program operations. Duties/Responsibilities: Ensures a highly responsive model of care that welcomes people into treatment “on demand” with limited barriers to access. Provides brief, solution-focused counseling and crisis intervention for high-risk guests within SFH's shelter and engagement spaces. Maintains a small caseload of guests with complex and nontraditional needs, engaging in flexible, trauma-informed care Supports SFH staff in navigating behavioral health crises, including de-escalation support, Section 12 evaluations, and coordination with emergency services (e.g. Mobile Crisis Intervention). Collaborates internally with all departments throughout St. Francis House to support guest stabilization and adherence to recovery goals. Coordinates closely with external agencies (e.g., DMH, BPHC, PSI, etc.) to case conference and facilitate continuity of care across settings. Conducts and documents intakes, assessments, treatment plans, and maintains timely clinical notes. Attends external care coordination meetings, including weekly A1 Task Force, to collaborate around shared guests with community partners. Integrates low-threshold case management support into clinical services when appropriate. Contributes to the ongoing development of a sustainable, person-centered Access Services model. Infuses a trauma-informed, recovery-oriented, and harm reduction approach in accordance with SFH's Philosophy of Care. Adheres to agency code of conduct. Performs all other duties as assigned. Requirements Required Skills & Abilities: Proficiency in English. Bilingual (Spanish or Haitian Creole) preferred. Excellent verbal and written communication skills. Excellent organizational skills with attention to detail. Proficiency with Microsoft Office Suite. · Ability to prioritize tasks and delegate them when appropriate. Ability to function well in a team within a fast-paced environment with compassion, humility, flexibility, authenticity, and professionalism. Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach. Commitment to harm reduction practices and values. Strong analytical and problem-solving skills. Creativity and eagerness to adapt traditional clinical approaches to a nontraditional and dynamic setting. Ability to network and build relationships with external organizations and strengthen internal partnerships with other SFH programs. Knowledge of Boston-based treatment providers and resources. Knowledge of and confidence in de-escalation techniques or crisis intervention. Strong supervisory and leadership skills. Education & Experiences: Master's-level clinician with independent licensure to practice in the state of MA. LICSW required (will consider LCSW within 6th months of licensure). LMHC also needs to be considered with appropriate experience. Minimum of two (2) years postgraduate experience working with highly vulnerable, high-barrier individuals with complex needs. Experience providing clinical supervision. Experience working with individuals with co-occurring mental health and substance use disorders. Experience with crisis intervention, emergency response systems, and short-term stabilization preferred. Lived experience with homelessness and/or recovery a plus Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 10 pounds at times. Occasionally work in outdoor weather conditions. Prolonged standing and moving throughout multi-level buildings. Constantly operate computers and other office machinery, such as a calculator, copy machine, computer printer, 2-way radio. SFH is an Equal Employment Opportunity Employer committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome everyone who has lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

FLSA Status: Non Exempt Hourly Range: Low $23.76 per hour High $26.14 per hour Schedule: In person, Full time Monday-Friday 8:00 AM - 4:00 PM Job Summary: The Residential Services Case Manager provides direct support to individuals who have transitioned from homelessness into permanent housing. Operating from a Housing First perspective, the Case Manager works closely with residents to help them build skills and access the resources needed for long-term housing stability. Guided by St. Francis House's Philosophy of Care-person-centered, recovery-oriented, and trauma-informed-they focus on supporting progress in housing, income, and behavioral health. Essential duties / responsibilities: Welcome new residents and support a smooth transition from homelessness to stable, supportive housing. Manage a caseload of approximately 30 residents, with about 30% requiring high-level support. Build proactive relationships through regular outreach to ensure residents are connected to services. Conduct assessments and develop service plans focused on housing, income, and behavioral health stability. Support development of daily living skills (e.g., budgeting, income, nutrition, tenancy). Use Motivational Interviewing to support residents' readiness for change. Collaborate with team and community partners to plan positive resident activities. Coordinate with internal departments to address behavioral health, income, and basic needs. Maintain timely, accurate resident records and review caseload regularly. Monitor participant's tenancy for early signs of issues (e.g., disputes, rent arrearages, violations) by tenant or landlords and report concerns to supervisor promptly. Act as liaison with landlords, providers, and other relevant parties as permitted. Track performance with supervisor to meet participant and agency goals. Adheres to agency code of conduct. Performs other duties as assigned. Requirements Required Skills & Abilities: Highly reliable, proactive, independent, and consistent. Knowledge of Motivational Interviewing, Housing First, harm reduction, and trauma-informed care. Patient and adaptable approach to supporting change; able to recognize strengths/barriers and create holistic, person-centered plans. Skilled at engaging and supporting diverse individuals, including those with CORI/SORI and behavioral health needs. Strong communication, advocacy, interpersonal, and customer service skills. Excellent organizational, time management, and attention to detail. Proficient with Microsoft Office Suite or related software. Able to work independently and collaboratively in a fast-paced environment. Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach. Education & Experiences: High School Diploma or equivalent required. Further education in a human service field a plus. Experience with direct service or case management with vulnerable populations. 1+ years' experience with people currently or recently experiencing homelessness preferred. Lived experience with homelessness and/or recovery a plus. Driver's license and reliable transportation strongly preferred. Proficiency in English required; bilingual in Spanish preferred. SFH is an Equal Employment Opportunity Employer committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome everyone who has lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

Summary : Positive, caring and creative team member who provides a variety of learning experiences to tap into the children's curiosity and engage the whole child. Planning and implementing developmentally appropriate learning experiences that allow for children to explore, learn, and grow in a meaningful way. Supports the readiness of children through social/emotional, cognitive, physical, and language activities. Establishes and maintains a balanced, safe, healthy learning environment. Encourages the involvement of families and strengthening the relationships between children, families, and community. Why Work for SMOC? Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more. Primary Responsibilities: Be knowledgeable on SMOC philosophy and all regulations and performance standards (EEC, NAEYC, Head Start and QRIS) applicable to the assigned classroom/program. Follows all policies and procedures in our Employee handbook. Is aware of all transportation policies and children taking transportation to/from the site. Supports classroom team in planning, preparing and implementing a successful learning environment that supports and challenges each child's development. Maintains all required information and data on TSG or other assessment tools we are using. Participates in opportunities for staff growth and development. Communicates regularly with lead teacher and/or supervisor and shares all pertinent information as quickly as possible. Observes and records children's behavior for the purpose of assessing skills and planning appropriately to meet individual and group needs. Recognizes areas of concern, assists in appropriate intervention or needed referrals and participates in conferences. Assesses classroom needs for equipment, materials and supplies and reports to lead teacher and/or supervisor. Maintains the space, equipment, materials and supplies in a safe, clean and orderly fashion. Assists in providing accurate and timely reports, record keeping and other documentation required for assigned classroom. Maintains accurate attendance at all times and is knows the number of children they are responsible for at all times. Conducts fire drills monthly as well as checking CO2 detectors. Maintains strict adherence to health and safety policies and procedures. Attends all required staff meetings, workshops, trainings, committee meetings and parent functions. Contributes to a positive, supportive relationship by maintaining contact with families by phone calls, conferences, home visits (for HS), arrivals & departures, and family volunteer opportunities. Engage all clients by understanding and addressing their needs whether within or outside the scope of work. Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas. Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements. Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures. Other duties as assigned. Knowledge and Skill Requirements: EEC qualified for Teacher position Use good judgment Bilingual skills a plus Must be comfortable working with diverse backgrounds and able to effectively communicate with children, families and co-workers. · Computer skills a plus Organizational Relationship : Directly reports to Lead Teacher. Physical Requirement: Must be able to handle the physical aspects of the position including the lifting of a child and sitting on the floor with them. Must be able to react quickly in an emergency, bending, lifting, going up and down stairs quickly, move quickly in general if needed. Recent physical exam determining good health and meeting all EEC/HS requirements. Working Conditions : As part of the responsibilities of this position, the Preschool Teacher will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

Green Jobs Academy (GJA) was founded in 2010 and is New England's largest regional training facility that provides complete career development training and certification courses for adult learners interested in Weatherization and Energy Efficiency as installers, managers and energy auditors. GJA specializes in hands-on instructional training that provides students with the knowledge and skills necessary to enter and advance in the residential weatherization. Our ample classroom and laboratory setting provide experience with the equipment, tools and training required for success.

Summary: Responsible for providing health monitoring services to children in the Head Start and Child Care programs. Is knowledgeable about program philosophy and regulations and performance standards applicable to health/family services component of program. Supports and promotes School Readiness for children, families and communities. Why Work for SMOC? Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more. Primary Responsibilities: Works closely with Family Services Manager, Nurse, Nutritionist, Family Advocates and Home Visitor assuming major role in all health-related matters. Meets regularly with Family Services Manager, Nurse and Nutritionist to monitor progress and identify any issues or concerns with children/families. Reviews all physicals and intakes of children and works to obtain missing health information in order for children to start and/or continue in program. Documents all efforts on contact sheets. Informs Nurse or Nutritionist of any child requiring Asthma or Allergy plans and assists in obtaining the plans. Maintains COPA health tracking systems. Responsible for ongoing documentation of all health-related information of Contact Sheets and filing newly entered medical information (PE, Dental exam, lab test, etc.) in child's original file in classroom. Assists Nutritionist in height and weight measurements of all children twice during school year (fall and spring) Conducts required audio and visual screenings of all children within first 45 days of each child's entry into Head Start program. Coordinates with Nurse regarding referrals and follow-up for any child who fails audio or visual screenings, or who need dental follow up. Documents all efforts and records these in COPA, as well as contact sheets. Is responsible for completing “head checks” of all children in classrooms following any extended school break (one week or more) and documenting in each child's original record. Responsible for completing Safety Checklist in each assigned classroom and returning completed form to Area Director. Shares phone coverage with Family Advocates on a rotating basis. Assists with intakes for new families during the summer months. Provides accurate and timely reports, record keeping and other required paperwork. Maintains good work habits, including attendance and punctuality. Attends all required training, staff meetings, committee meetings. Is aware of community agencies and resources for families. Attends pertinent workshops or trainings. Applies all training to work with families and shares new information with staff. Provides constructive input on policies and procedures affecting job duties. Communicates information effectively, both in written and oral form. Interacts with others in a helpful and courteous manner internally and externally. Works effectively as a member of a team and attends Center Staff Meetings of all assigned classrooms. Participates in supervision, setting goals for growth and striving to achieve them. Attends Family Services Advisory Board meetings in November and May. Maintains confidentiality of client, staff and agency information in accordance with federal and state laws. Engage all clients by understanding and addressing their needs whether within or outside the scope of work. Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas. Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures. Other duties as assigned. Knowledge and Skill Requirements: Related Certification or higher Relevant experience preferred Computer skills preferred Bilingual-Spanish and/or Portuguese required Preference in hiring given to past or current Head Start parents. Organizational Relationship: Directly reports to the Family Service Manager Indirectly reports to N/A. Direct reports of this position are N/A. Indirect reports of this position are N/A Physical Requirement: Physical exam by physician every two years. Negative TB screen First Aid Certification Child CPR Certification Valid Driver's License, reliable transportation, and good driving record Working Conditions: As part of the responsibilities of this position, the Health Specialist will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

SCHEDULE: 40 hours, Monday - Friday, 8:30am - 5:00pm Pays $63,000 - $73,000 Annually (Salary ranges provided are based on relevant experience and skill set) SUMMARY OF THE POSITION: The Research & Quality Improvement Associate supports the Strategy and Planning Department research, evaluation, and quality improvement agenda. This position will contribute to the design and implementation of research and evaluation initiatives (such as surveys, focus groups, and research in partnership with universities), analyze internal and external data, and help translate findings into actionable program improvements. The ideal candidate is detail-oriented, intellectually curious, and passionate about translating insights into action. ESSENTIAL FUNCTIONS: As a contributor to the Strategy and Planning Department's Research and Evaluation Agenda, the Research & Quality Improvement Associate will be responsible for these areas: RESEARCH & EVALUATION: Update and maintain PSI's library of external research, translating research into digestible insights to support our work. Conduct literature review to identify useful findings to support the design and delivery of our programs. Monitor emerging trends and evidence in the field relevant to our work. Identify possible research questions from PSI's Data Think Tank, and other key stakeholders, and scope out and manage projects that will increase our knowledge of how and why our programs are working, and how we can enhance them. Conduct interviews with local and national peer organizations as needed. Assist as needed with analyzing internal performance metrics, identifying trends and gaps. Contribute to the development of reports, briefs, and presentations that summarize findings and guide strategic decision-making. QUALITY IMPROVEMENT: Develop quality improvement plans, track progress and report on improvements. Design and administer surveys with program participants, using a mixture of digital and paper-based tools. Analyze and share results of consumer input and develop recommendations to support consumer satisfaction and outcomes in partnership with program stakeholders. In collaboration with PSI's Consumer Engagement Coordinator, support the collection and integration of lived experience into our program design and delivery ensuring planning is supported by best-practice evidence and the needs of our program participants. Assist in translating findings into actionable recommendations, providing planning and implementation support to programs on initiatives to improve service delivery and outcomes. Requirements QUALIFICATIONS: The person in this position must: Have a good understanding of research methods Be a savvy consumer of data Have a clear commitment to the populations we serve Be able to work as part of a team. EDUCATION/TRAINING: REQUIRED: Bachelor's Degree with two to five (2 - 5) years of database applications and administrative experience, preferably in human services. Training in basic statistics. Proficiency in office software and equipment including Microsoft Office Products (Word, Excel, and Outlook), internet use, telephone systems, and copy/scanner machines. Knowledge of Microsoft Office Suite (such as Excel pivot tables and charts) Ability to deliver results, work independently, and prioritize tasks, strong attention to detail. PREFERRED: Master's Degree with at least three (3) years of database applications and administrative experience, preferably in human services, and training in program evaluation, research methods, or program management, or equivalent professional experience. KNOWLEDGE/EXPERIENCE: REQUIRED: PREFERRED: Experience with designing and implementing surveys. Experience conducting and writing literature reviews. Knowledge of statistical analysis methods. Knowledge of qualitative analysis methods. Strong verbal and written communication skills. Experience with project or workflow management. Bilingual/Bicultural (Spanish or Haitian Creole). Familiarity with housing and homelessness data sources such as the Annual Homeless Assessment Report (AHAR), the Point in Time count, and the U.S. Census. Familiarity with HUD standards for data quality and reporting. Salary Description $63,000 - $73,000

Summary: Oversee coordination of all activities of the Assessment Beds program during his/her shift including, ongoing engagement with clients, crisis management, modeling appropriate client/staff interactions, apply consistency in program implementation, ensuring the safety of clients/staff, and efficient fulfillment of assigned shift responsibilities. Why Work for SMOC? Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more. Primary Responsibilities: Effectively manage on-duty staff to ensure a safe, respectful atmosphere within the program environment. Ensure that all necessary tasks are carried out on each shift in support of effective program operations including safety and security protocols, meals, client storage, access to belongings and general adherence to the program guidelines. Take an active and participatory role in directly relating to clients throughout the course of the shift in a respectful and dignified manner. Ensure the cleanliness and safety of the facility including light cleaning duties. Assist in the referral process including completing screening intakes as assigned by the Triage Supervisor. Provide assistance in making and monitoring referrals as assigned. Maintain appropriate logs and records as required by program operating protocols. Participate in data entry to ensure full HMIS compliance as assigned. Ensure compliance with federal, state and local laws as well as funding requirements. Provide transportation to clients to and from appointments, as requested by Program Director. Engage all clients by understanding and addressing their needs whether within or outside the scope of work. Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas. Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements. Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures. Other duties as assigned. Knowledge and Skill Requirements: High School Diploma or equivalent experience required Team oriented Sensitivity to homeless population Ability to interact with individuals at all levels including clients, staff and external service providers. Valid driver's license, reliable transportation & ability to meet insurance standards Organizational Relationship: Directly reports to Triage Services Supervisor. Indirect reports to this position are up to 3 temp staff per shift. Physical Requirement: Ability to lift up to 10lbs. Ability to drive, walk, and bend over. Working Conditions: Light travel is required. As part of the responsibilities of this position, the Shift Leader will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required Remote Work Option: Remote work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Shift Leader position is eligible to work from home 0% of the week in scheduling coordination with the department manager.

Part-time Description is considered essential in the event of an emergency. Pays$ 23.48 per hour DOE works 100% on site. Program Description: The Stabilization Program is a post-detox enhanced shelter-based SOAP (Structured Outpatient Addictions Program) that provides intensive treatment and support to 50 homeless men with a history of chronic substance abuse. Summary of the position: The Relief Recovery Specialist is responsible for ensuring a safe and secure environment. The Relief Recovery Specialist contributes to supporting the success of the clients in their recovery. Job responsibilities include: conducting searches of clients and their personal property, completing regular rounds, assisting with routine and random drug testing, and responding to emergency/crisis situations. The incumbent will work as a team player by assisting staff in the delivery of client services as needed. Acceptable results of annual CORI reviews will be required of all Relief Recovery Specialists. Requirements Education/Training: Required: High School Diploma or G.E.D CPR/First Aid and CPI certification or ability to become certified within 30 days of employment PREFERRED: Bachelor's degree Knowledge/Experience: Required: Knowledge and understanding of a professional Code of Ethics Knowledge and understanding of confidentiality and HIPAA laws Excellent critical thinking skills Ability to communicate effectively through reading and writing in a log and using basic computer applications PREFERRED: Previous experience providing direct care in a homeless shelter or similar human service environment Demonstrated effective experience working with populations with co-occurring disorders Knowledge of substance abuse and mental health issues Training in trauma-informed care, crisis prevention, and harm reduction Salary Description $23.48 per hour DOE

. Summary: Positive and creative team member who provides a nurturing classroom. Planning and implementing developmentally appropriate learning experiences that engage the whole child. Supports the readiness of children through social/emotional, cognitive, physical and language activities. Establishes and maintains a safe, healthy learning environment. Encourages the involvement of families and strengthening the relationships between children, families and community. Why Work for SMOC? Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more. Primary Responsibilities: Be knowledgeable about SMOC's philosophy and EEC regulations. Supports classroom team in planning, preparing and implementing a successful age appropriate learning environment that supports and challenges each child's development. Participates in opportunities for staff growth and development. Communicates regularly with lead teacher and/or supervisor and shares all pertinent information as quickly as possible. Observes and records children's behavior for the purpose of assessing skills and planning appropriately to meet individual and group needs. Recognizes areas of concern, assists in appropriate intervention or needed referrals and participates in conferences. The safety and well-being of the children is the number one priority. Assesses classroom needs for equipment, materials and supplies and reports to lead teacher and/or supervisor. Maintains the space, equipment, materials and supplies in a safe, clean and orderly fashion. Assists in providing accurate and timely reports, record keeping and other documentation required for assigned classroom. Actively supervises children at all times. All SMOC childcare employees are mandated reporters. Maintains strict adherence to health and safety policies and procedures. Attends all required staff meetings, workshops, trainings, committee meetings and parent functions. Contributes to a positive, supportive relationship by maintaining contact with families by phone calls, conferences, home visits, arrivals & departures, and family volunteer opportunities. Engage all clients by understanding and addressing their needs whether within or outside the scope of work. Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas. Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements. Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures Other duties as assigned. Knowledge and Skill Requirements: EEC qualified for Teacher position. Experience working with toddler age children a plus. Must use good judgement. Must be comfortable working with diverse backgrounds and able to effectively communicate with children, families and co-workers. Bi-lingual skills a plus. Organizational Relationship: Directly reports to Lead Teacher and Center Manager. Direct reports are None. Indirect reports are Assistant Teachers Physical Requirement: Must be able to handle the physical aspects of the position including the lifting of a child up to 35 pounds, and ability to move quickly in the event of an emergency. Recent physical exam determining good health and meeting all EEC requirements. Covid and flu vaccines are strongly recommended. Working Conditions: As part of the responsibilities of this position, the Teacher will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

Summary: The Financial Assistance Coordinator is responsible for processing RAFT (Residential Assistance for Families in Transition) payments to landlord and vendors. The position ensures compliance with Executive Office of Housing and Livable Communities (EOHLC) fraud standards and attends regular team meetings. This position works closely with the Housing Consumer Education Center (HCEC) Director and SMOC's internal finance department to ensure timely and accurate payments. Why Work for SMOC? Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more. Primary Responsibilities: Assist in the overall payment process of the RAFT program. Serving as a primary point of contact for payment related inquiries from internal staff, community partners, property owners, and external agencies. Provide timely, accurate information about program guidelines, eligibility, benefits, and required documentation. Monitor and track program data, ensuring that all applications, payments, reallocations, terminations, and funding requests are processed accurately and within EOHLC timelines. Attend all RAFT related meetings and provide ongoing training, technical assistance, and program updates to staff, ensuring consistency and accuracy. Serve as a resource for case managers offering guidance on complex cases, payment questions, and escalation steps for families experiencing housing crises or income changes. Run monthly reports as needed. Conduct RAFT check runs, including verifying payment histories, reconciling payment reports, and coordinating with the Finance Department to ensure timely release of funds. Communicate regularly with landlords, property managers, clients, and Housing Specialists about payment schedules, delays, changes, and documentation needs, helping maintain positive partnerships and resolve concerns quickly. Problem-solve landlord issues, missed payments, and unit-related challenges to reduce risk of housing loss and ensure timely supports for families. Create and maintain both digital and hard-copy client files, following SMOC's document retention standards and EOHLC compliance requirements. Conduct the annual review of client funding allocation to ensure full compliance with the RAFT Administrative Plan, adjusting internal practices when needed. Assist in running reports, voiding payments, and processing check runs in PHA-pro (aka HAPPY), ensuring accuracy in all financial transactions. Work closely with Finance to troubleshoot payment issues, verify funding availability, and ensure documentation aligns with program billing standards. Conduct fraud reviews and ensure compliance with EOHLC rules and regulations when it comes to fraud, waste, and abuse workflows Engage all clients by understanding and addressing their needs whether within or outside the scope of work. Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas. Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements. Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures. Other duties as assigned. Knowledge and Skill Requirements: Associate's Degree or a minimum of three years' experience in Human Services or related field At least one-year experience with check run processes and/or payment processes for a non-profit Sensitivity to low-income families of diverse backgrounds Ability to work independently Good written and verbal communication skills Solid knowledge of Microsoft Office, Tracker, ETO. IRS portal, Salesforce and other databases Organizational Relationship: Directly reports to Housing Consumer Education Center Director Physical Requirement: Must be able to lift 25lbs. Must be able to carry and lift items over prolonged periods of time. Working Conditions: As part of the responsibilities of this position, the Program Coordinator will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required. Remote Work Option: Remote work is permissible in some positions at SMOC depending on the key functions and responsibilities.

Full-time Description FLSA Status: Non Exempt Pay Range: Low $23.76 per hour | High $26.14 per hour Schedule: Monday - Friday between the hours of 7:00 am to 5:00 pm. Travel Requirements: Off-site outreach work which will require lots of walking and out-of-the-office meetings Job Summary: Serves a key role in the system-wide assessment of homeless persons to match them to the appropriate housing and income intervention. The Coordinated Entry Assessor will screen clients using a housing assessment workflow through the Homeless Management Information System (HMIS) and collaborating with system partners. As part of our collaborative efforts, the Coordinated Entry Assessor will also support assigned clients' interest in increasing their housing options with necessary referrals working closely with other programs both internally and externally. Essential duties / responsibilities: Screens homeless persons for housing eligibility using the Coordinated Access Assessment tool. Active participant of City of Boston Case Conferencing Group attending weekly meetings representing SFH Coordinated Entry initiative. Work in collaboration with city partners to find, connect and assess homeless persons from identified cohort. Meets with participants in a variety of different settings such as SFH, virtually/electronically, other shelter or community sites throughout the city. After completion of assessment, maintain ongoing contact and ensure up to date client contact information is in the HMIS. Assist homeless persons in gathering all documents necessary to complete a housing program enrollment. Once homeless persons are matched to a housing opportunity, the Coordinated Entry Assessor is responsible to locate the homeless person and facilitate connection with the assigned Housing Navigator. Engages and educates cohorts to earned income opportunities and provides or connects them to other services within workforce development department including employment services, benefits coordination and MassHire referral. When capacity allows; provides support in application process, viewing potential units, and bringing clients to the necessary referral site Ensures all data is collected and entered accurately into HMIS. Attends all Housing Assessor and HMIS training. Provides feedback to SFH staff and the Coordinated Access Workgroup regarding Coordinated Access process, policies and procedures. Adheres to agency code of conduct. Other duties as assigned. Requirements Education & Experience: High School diploma or equivalent required. Higher education in human services, counseling, or related field, preferred. Experience working with homeless or other vulnerable populations required. Experience in a Social Services setting with working knowledge of coordinated care planning, case management services, career counseling preferred. Lived experience of homelessness and/or recovery a plus. Required Skills & Abilities: Must have a valid driver's license and a clean driving record. Passion for ending homelessness. Strong communication and advocacy skills: both verbal and written. Ability to maintain a non-judgmental and positive attitude when working with individuals experiencing homelessness. Proven ability to engage and support vulnerable individuals as well as motivate and guide them towards planning for and fulfilling short and long-term goals. Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach. Proficiency with Microsoft Office Suite. Preferred Skills & Abilities: Bilingual (Spanish) a plus. SFH is an Equal Employment Opportunity Employer committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome everyone who has lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

Our Culture and People: At Goddard, our most important asset is our people. We don't just work together; we thrive together. We foster a culture of collaboration, continuous learning, and mutual support. We believe in taking exceptionally good care of each other because great teams build great solutions. If you are someone who embodies the values of accountability, inspiration, dedication, efficiency, innovation, integrity, quality, and reliability, we want you on our team. Come be a part of a workplace where your ideas are valued, your growth is encouraged, and your contributions make a real impact. Join us in shaping the future of transformative technology - together. The Role: The Account Manager is responsible for helping drive revenue growth by identifying and closing new sales opportunities. Working closely with the VP of Sales and Marketing, this role focuses on prospecting, managing the sales pipeline, and executing sales initiatives across inside and outside sales channels. The Account Manager also supports sales operations, conferences, trade shows, and business development activities, ensuring Goddard continues to expand its footprint in existing and new markets. Core Responsibilities: Identify, prospect, and qualify new clients and sales opportunities across target markets. Attend industry events to generate leads, build relationships, and represent Goddard in the market. Manage CRM (HubSpot), add and track qualified leads, maintain clean and accurate records, and ensure the system is properly configured to generate reliable reporting and actionable insights for sales strategy. Support the VP of Sales and Marketing with sales operations, campaign execution, and coordination of conferences, trade shows, and outbound marketing initiatives. Develop and maintain a robust sales pipeline; track progress, manage prospect communication, and report results in the CRM. Collaborate with internal teams to prepare proposals, quotes, and contracts that drive new business. Partner with cross-functional teams and leadership to provide market and prospect feedback, evolve sales strategies, and ensure smooth handoffs post-close. Gather market and prospect insights to inform sales strategy and identify emerging opportunities. Qualifications: Bachelor's degree in Engineering, Business, or related field. 5+ years of experience in sales, preferably in product development, medical devices, or robotics. Proven success maintaining and growing multi-phase client relationships. Strong understanding of the product-development lifecycle. Excellent communication, presentation, and interpersonal skills. Familiarity with CRM tools (HubSpot preferred) and project tracking platforms (NetSuite OpenAir or similar). Our Benefits: Flexible Time Off: Benefit from our generous flexible time off policy. We also provide sick leave and bereavement time because we understand that not all time off is for fun. Retirement Savings: Invest in your future with a 401(k)-retirement plan. Goddard contributes 3% of your annual salary directly into your 401(k) account-regardless of your own contributions. Health Coverage: Access to comprehensive medical, dental, and vision insurance for you and your family. Goddard contributes 80% of monthly premiums for all medical plan options. Family Support: To take the time you need to welcome the newest member of your family, Goddard offer 6 weeks fully paid parental leave with support of PFML state programs. Company Engagement: Engage with your colleagues through a variety of regular company and team events, including weekly social hours, Athletic Club outings, and department outings. Compensation: Base Salary Range: $95,000 - $115,000 annually OTE Range: $155,000 - $165,000+ annually (includes expected base salary and commission earnings at 100% of target) The compensation range provided is a good-faith estimate of the range the Company reasonably expects to pay for this position at the time of posting. The actual compensation offered will be determined by a variety of factors, including the candidate's qualifications, skills, and experience.

Job DescriptionDescription: SCHEDULE: 40 hours, Tuesday to Saturday 6:45 am to 3:15 pm Pays $22.41 - $28.18 per hour DOE (Salary ranges provided are based on relevant experience and skill set) The Front Desk Guest Service Specialist is an essential position and will work 100% site based to maintain guest to staff ratio. SUMMARY OF THE POSITION: The Front Desk Guest Service Specialist (GSS) will assist the guests, callers and visitors of the shelter in learning about and accessing the services we provide, particularly those relating to emergency shelter, food, clothing, medical care, housing services and other referral needs. The Front Desk GSS will ensure there is a safe and secure environment for guests and staff at Pine Street Inn Shattuck Shelter, intervene with assistance in the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Front Desk GSS will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The Front Desk GSS is required to provide optimal customer service, stay energized and focused even when demands are ambiguous and strenuous. The Front Desk GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The Front Desk GSS is required to make sound decisions and appropriately seeks guidance from a supervisor when needed. The Front Desk G.S.S. will operate, organize and maintain the shelter front desk and related equipment, including a multi-line phone system, security cameras, security screening, front door entry requests and will be responsive to guest needs as well as requests from other Pine Street Inn staff, vendors, visitors, volunteers as well as the greater Lemuel Shattuck Hospital community. The Front Desk GSS will adopt and enliven the following principles: Shelter is a temporary safety net, not a home. All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing. Never warehouse or institutionalize our guests in our shelters Everyone is "housing ready." Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be "consumer ready." Leverage guests' their strengths, assets, and connections to move quickly out of shelters and to any other housing Recognize the impact of violence and victimization on development and coping strategies Employ an empowerment model Maximize guest choices and control over her/his recovery based in a relational collaboration Create an atmosphere that is respectful of the guests' need for safety, respect, and acceptance Emphasize the guests' strengths, highlighting adaptations over symptoms and resilience over pathology Minimize the possibilities of re-traumatization Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background Solicit guest input and involve guests in designing and evaluating services Requirements: EDUCATION/TRAINING: REQUIRED: High School diploma or GED PREFERRED: Valid MA driver's license in good standing Bilingual English/Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of one (1) year of experience in the Human Services field Ability to communicate clearly both verbally and in writing Ability to communicate/speak (as well as to listen) in a non-judgmental manner PREFERRED: Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Experience with front line customer service and/or a similar front desk/customer service desk setting PHYSICAL ABILITIES/SKILLS: REQUIRED: Ability to stand or sit for long periods of time Ability to stretch, bend and lift up to fifty (50) lbs. Assist guests up and down stairs, and in-and-out of wheelchairs MENTAL ABILITIES/SKILLS: REQUIRED: Ability to respond safely, quickly, and calmly in emergencies and to emergency situations The sensitivity and patience to work with guests suffering from mental illness (some untreated), alcoholism, drug addiction and abuse Ability to talk (as well as to listen) in a non-judgmental way Strong interpersonal, communication and organizational skills Ability to respond appropriately in a crisis situation Ability to handle multiple assignments

SCHEDULE: Monday to Friday 9:00 a.m. to 5:30p.m. Pays $27.00 - $31.00 per hour DOE - (Salary ranges provided are based on relevant experience and skill set) The Occupancy Specialist is responsible for maintaining 97% occupancy rate for all housing in the Supported Housing Department. The Occupancy Specialist works cooperatively with housing authorities, housing applicants and their advocates to fill units as quickly as possible while complying with HUD regulations and Fair Housing law. The Occupancy Specialist is responsible for outreach and marketing of vacant units within Pine Street Inn programs, the community at large, and other referral sources. The Occupancy Specialist conducts housing fairs, open houses and other promotional events when needed. The person in this position will travel to sites throughout the Boston metro area to show units to prospective residents. The Occupancy Specialist is also responsible for processing transactions within property management software and for assisting with general office support for the Supported Housing Department. This position is not necessarily solely concerned with Mod Rehab and CoC units. This Occupancy Specialist may also be required to take on responsibilities of other Occupancy Specialist or other Property Management Department staff as necessary. Requirements EDUCATION/TRAINING: REQUIRED: * High School Diploma or equivalent· Valid Massachusetts driver's license in good standing * Personal vehicle OR eligibility to drive Pine Street Inn vehicle * Have or acquire within one year COS, CPO, or equivalent certification PREFERRED: * Strong computer skills including familiarity with management information systems and/or database programs * Experience using property management software especially OneSite * Bilingual English/Spanish communication skills, both verbal and written KNOWLEDGE/EXPERIENCE: REQUIRED: * Minimum of one (1) year of property management experience OR * Minimum of two (2) years' experience as an advanced administrative professional PREFERRED: * Two (2) years of property management experience on leasing team * Knowledge of the HUD 4350.3 Multi-Family Section 8 Occupancy Regulations * Experience working with people who are experiencing homeless, disabling conditions, substance use disorders * Knowledge of the Low-Income Housing Tax Credit Program and the HOME Financing Program.

SCHEDULE: 40 hours, Monday-Thursday, 6:00am-4:30pm., during weather emergencies . Pays $21.40 - $30.00 per hour DOE, (Salary ranges provided are based on relevant experience and skill set) LOCATION: 1 Lingard Street, Dorchester, MA The Guest Service Specialist is an essential position and will work 100% site to maintain guest to staff ratio. SUMMARY OF THE POSITION: The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor. Requirements EDUCATION/TRAINING: REQUIRED: High School diploma or GED PREFERRED: Valid MA driver's license in good standing Bilingual English/Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of one (1) year of experience in the Human Services field PREFERRED: Administering Narcan and CPR in a work setting Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Knowledge of area resources Salary Description $21.40 - $30.00 per hour DOE