Clinician jobs at Pine Street Inn - 57 jobs

SCHEDULE: 40 hours, Sunday-Wednesday, 6AM-430PM, Essential position during weather and other emergencies Pays $71,000 $114,400.00 annually DOE (Salary ranges provided are based on relevant experience and skill set) LOCATION: 444 Harrison Ave, Boston, MA; This position works 100% on site, there is no remote work available. SUMMARY OF THE POSITION: The Shelter Staff Support Clinician primary focus is on assisting staff in the promotion of a safe and healthy environment, creating and maintaining relationships with and guests in the Men's Inn. The Shelter Staff Support Clinician works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Shelter Staff Support Clinician has a primary focus to actively support and train Shelter staff on techniques and methods to minimize secondary trauma while supporting staff needs to the best of PSI's options and resources. In addition, the clinician may need to respond to guests in crisis in an effort to support shelter staff and PSI clinical teams. The clinician will need to navigate emergency safety procedures in a timely and professional manner based on the prioritization of guests' and staff needs. The Shelter Staff Support Clinician will work with direct care staff to advocate for appropriate level of care services and work in collaboration with other PSI departments that provide clinical support to our guests. The Shelter Staff Support Clinician will work closely with the Men's Inn staff and leadership team as well maintain a robust and collaborative relationship with PSI's DMH MATCH Team and Behavioral Health Team, including the specialized Housing Stabilization Team. Requirements EDUCATION/TRAINING: REQUIRED: Licensure as an LMHC or LICSW or Master's degree in Social Work or related degree KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of three (3) years of experience in the Human Services field Knowledge in the areas of trauma, addiction, recovery and mental illness Knowledge of issues pertaining to the homeless Demonstrated skills in motivational interviewing, crisis intervention and de-escalation PREFERRED: Administering Narcan and CPR in a work setting Knowledge of area resources Bilingual English/Spanish/Haitian Creole Salary Description $71,000 $114,400.00 annually DOE

Job DescriptionDescription: SCHEDULE: 40 hours, 4 day week: Monday - Thursday, 8:00am - 6:30pm, or 5 day week: Monday - Friday, 9:00 am - 5:30 pm Flexible hours to meet the needs of the guests. Participates in a 24/7 on-call rotation. Pays $70,990 - $114,400.00 annually DOE, (Salary ranges provided are based on relevant experience and skill set) LOCATIONS: Shattuck Shelter 170 Morton Street MA, and Yawkey House 363 Albany Street Boston MA. The Shelter Clinician is a non-essential position in the event of an emergency and will work 100% site based SUMMARY OF POSITION: The Shelter Clinician will work in collaboration with shelter-based team members and community partners on the coordination of services for homeless individuals who have serious mental illness and/or co-occurring disorders. The Shelter Clinician is responsible for providing direct outreach and engagement services to the guests at Pine Street Inn (PSI) within a framework of trauma-informed care, harm reduction approach and housing first model. The Shelter Clinician will provide comprehensive clinical support to shelter guests while honoring their self-determination along every step of the housing pathway. The Shelter Clinician will work to build rapport with guests and establish connections within the organization and community to support integrated care. The Shelter Clinician will address guests' immediate needs; reduce service access disparities; connect guests with appropriate psychiatric, medical and substance abuse treatment services; and assist guests on a path toward safe housing in collaboration with the Housing Placement department. The Shelter Clinician will work with the guests' providers as indicated in the Individual Action Plan (IAP). When the guest is engaged, the clinician will facilitate a Comprehensive Assessment, which aligns with the IAP developed in partnership with the guest and the Individual Service Plan (ISP) completed by case management. The Shelter Clinician will work in collaboration with the guests' psychiatrist and community-based resources to support the guests IAP. Outreach and engagement is a significant function of the role as accessibility, consistency, and collaboration are basic principles of care in order to engage guests in services. For guests who are transient in that they move from shelter to shelter or from shelter to street and back, the clinician will work with the PSI Outreach Program to ensure guest safety and continuity of care. Boston Health Care for the Homeless Program (BHCHP), which is co-located at each PSI shelter and participates in our street Outreach Program, is a full collaborator embedded in our service community and will be a partner in supporting the guests' medical needs. The Shelter Clinician will facilitate individual and group interventions based on evidenced-based practices, which include but are not limited to: Motivational Interviewing, Trauma-Informed Care, Cognitive Behavioral Therapy (CBT), Harm-Reduction and Person-Centered Approach. The Shelter Clinician will work in collaboration with other departments across the shelter system who support guests who are eligible for Managed Assertive Treatment Coordination for the Homeless program (MATCH) to ensure coordination of care as well as avoid duplication of services. The Shelter Clinician will work collaboratively and directly with DMH, HOT, BEST, and Housing Placement (HP) to bring together the needed resources in the most effective way, building on guests' strengths while utilizing the least restrictive environments and methods. The Shelter Clinician will complete required documentation, meeting the standards set forth in the organization's goals for quality data and compliance with DMH and PSI regulations. The Shelter Clinician will share a 24/7 on-call rotation with the other PSI clinicians and the Associate Director of Shelter Clinical Services. Clinicians will work from the following principles: Recognize the impact of violence and victimization on development and coping strategies Identify recovery from trauma as goal Employ an empowerment model Maximize guest choices and control over her/his recovery based in a relational collaboration Create an atmosphere that is respectful of the guests' need for safety, respect, and acceptance Emphasize the guests' strengths, highlighting adaptations over symptoms and resilience over pathology Minimize the possibilities of re-traumatization Strive to be culturally competent and to understand each person in the context of their life experiences and cultural background Solicit guest input and involve guests in designing and evaluating services. Requirements: EDUCATION/TRAINING: REQUIRED: Master's degree in Social work or counseling and licensed in a related field at the independent level Evidence of formal training in Trauma-informed Care, Motivational Interviewing, and Harm Reduction Evidence of formal training in behavioral health to include mental health, addictions and co-occurring disorders Training and successful application of crisis prevention, intervention and management PREFERRED: LICSW / LMHC Experience with Electronic Data Systems. KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of three (3) years' experience and proficiency working with individuals with mental illness to include comprehensive assessment, action planning and discharge planning Minimum of three (3) years' experience and proficiency in working with individuals with co-occurring disorders Minimum of three (3) years' experience and proficiency working with individuals who are homeless, residing in shelters and/or on the streets Experience in community-based outreach and engagement Knowledge of mental illness, trauma, addictions, co-occurring disorders, and homelessness Experience with homeless services and housing resources in the Boston area Experience with teamwork within organizational and community systems Experience in developing individual care plans/treatment plans Experience in crisis prevention, intervention and management Knowledge of individual and group treatment PREFERRED: Knowledge and practice of diversity, equity, and inclusion in the workplace Experience with change management Experience working with migrant and underserved populations

SCHEDULE: 40 hours, Tuesday - Friday (or Monday - Thursday), 8:00 a.m. - 6:00 p.m. Flexible hours to meet the needs of the guests. Participates in a 24/7 on-call rotation. Pays $70,990 - $114,400.00 annually DOE, (Salary ranges provided are based on relevant experience and skill set) LOCATIONS: Men's Inn, Holy Family Inn and/or Yawkey House The Shelter Clinician is a non-essential position in the event of an emergency and will work 100% site based SUMMARY OF POSITION: The Shelter Clinician will work in collaboration with shelter-based team members and community partners on the coordination of services for homeless individuals who have serious mental illness and/or co-occurring disorders. The Shelter Clinician is responsible for providing direct outreach and engagement services to the guests at Pine Street Inn (PSI) within a framework of trauma-informed care, harm reduction approach and housing first model. The Shelter Clinician will provide comprehensive clinical support to shelter guests while honoring their self-determination along every step of the housing pathway. The Shelter Clinician will work to build rapport with guests and establish connections within the organization and community to support integrated care. The Shelter Clinician will address guests' immediate needs; reduce service access disparities; connect guests with appropriate psychiatric, medical and substance abuse treatment services; and assist guests on a path toward safe housing in collaboration with the Housing Placement department. The Shelter Clinician will work with the guests' providers as indicated in the Individual Action Plan (IAP). When the guest is engaged, the clinician will facilitate a Comprehensive Assessment, which aligns with the IAP developed in partnership with the guest and the Individual Service Plan (ISP) completed by case management. The Shelter Clinician will work in collaboration with the guests' psychiatrist and community-based resources to support the guests IAP. Outreach and engagement is a significant function of the role as accessibility, consistency, and collaboration are basic principles of care in order to engage guests in services. For guests who are transient in that they move from shelter to shelter or from shelter to street and back, the clinician will work with the PSI Outreach Program to ensure guest safety and continuity of care. Boston Health Care for the Homeless Program (BHCHP), which is co-located at each PSI shelter and participates in our street Outreach Program, is a full collaborator embedded in our service community and will be a partner in supporting the guests' medical needs. The Shelter Clinician will facilitate individual and group interventions based on evidenced-based practices, which include but are not limited to: Motivational Interviewing, Trauma-Informed Care, Cognitive Behavioral Therapy (CBT), Harm-Reduction and Person-Centered Approach. The Shelter Clinician will work in collaboration with other departments across the shelter system who support guests who are eligible for Managed Assertive Treatment Coordination for the Homeless program (MATCH) to ensure coordination of care as well as avoid duplication of services. The Shelter Clinician will work collaboratively and directly with DMH, HOT, BEST, and Housing Placement (HP) to bring together the needed resources in the most effective way, building on guests' strengths while utilizing the least restrictive environments and methods. The Shelter Clinician will complete required documentation, meeting the standards set forth in the organization's goals for quality data and compliance with DMH and PSI regulations. The Shelter Clinician will share a 24/7 on-call rotation with the other PSI clinicians and the Associate Director of Shelter Clinical Services. Clinicians will work from the following principles: • Recognize the impact of violence and victimization on development and coping strategies • Identify recovery from trauma as goal • Employ an empowerment model • Maximize guest choices and control over her/his recovery based in a relational collaboration • Create an atmosphere that is respectful of the guests' need for safety, respect, and acceptance • Emphasize the guests' strengths, highlighting adaptations over symptoms and resilience over pathology • Minimize the possibilities of re-traumatization • Strive to be culturally competent and to understand each person in the context of their life experiences and cultural background • Solicit guest input and involve guests in designing and evaluating services Requirements EDUCATION/TRAINING: REQUIRED: Master's degree in Social work or counseling and licensed in a related field at the independent level Evidence of formal training in Trauma-informed Care, Motivational Interviewing, and Harm Reduction Evidence of formal training in behavioral health to include mental health, addictions and co-occurring disorders Training and successful application of crisis prevention, intervention and management PREFERRED: LICSW / LMHC Experience with Carelogic KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of three (3) years' experience and proficiency working with individuals with mental illness to include comprehensive assessment, action planning and discharge planning Minimum of three (3) years' experience and proficiency in working with individuals with co-occurring disorders Minimum of three (3) years' experience and proficiency working with individuals who are homeless, residing in shelters and/or on the streets Experience in community-based outreach and engagement Knowledge of mental illness, trauma, addictions, co-occurring disorders, and homelessness Experience with homeless services and housing resources in the Boston area Experience with teamwork within organizational and community systems Experience in developing individual care plans/treatment plans Experience in crisis prevention, intervention and management Knowledge of individual and group treatment PREFERRED: Knowledge and practice of diversity, equity, and inclusion in the workplace Experience with change management Experience working with migrant and underserved populations Salary Description $70,990 - $114,400.00 annually

SCHEDULE: 40 hours, Wednesday-Saturday, 10:00AM-8:30PM, participating in a 24/7 on-call rotation Pays $70,990 - $114,400.00 annually DOE, (Salary ranges provided are based on relevant experience and skill set) LOCATION: 363 Albany Street, with additional coverage at 444 Harrison Avenue, and 170 Morton Street, Boston, MA. Work is 100% onsite. SUMMARY OF THE POSITION: The Crisis Clinician will work closely with the other clinicians and case managers of Shelter Clinical Services and Shelter Operations team to develop and offer trauma-informed and solution-focused interventions that promote stability, wellness and recovery, with the goal of ultimately restoring shelter environments to their non-crisis state as quickly and efficiently as possible. Interventions with guests may include activation of a personal crisis plan, in-person risk assessment, referrals to respite, detox, or other inpatient settings and coordination with emergency services personnel. The position reports directly to the Triage Clinical Supervisor and will work within a team. The Crisis Clinician will coordinate care and work very closely with the Shelter and Triage Clinicians and the shelter supervisors. This position will have some on-call duties, to be shared with and rotated amongst the Shelter Clinical Services team. Requirements EDUCATION/TRAINING: REQUIRED: Master's degree or higher in a related field (i.e. social work, clinical psychology, counseling, etc.) Currently certified in, or have ability to achieve CPR and First Aid certification within 3 months of hire Advanced training in Trauma-Informed Care or Crisis Prevention Intervention, or ability to obtain advanced training in PREFERRED: LICSW, LMHC or other qualified licensure (e.g.: LCSW) or the ability to obtain licensure within 6 months of hire KNOWLEDGE/EXPERIENCE: REQUIRED: Access to a personal vehicle, and valid driver's license and the willingness and ability to drive as part of the performance of job duties, including responding to on-call needs At least 3 years' experience providing services to adults who experience mental illness, substance use disorders and may have symptoms related to traumatic brain injury and experiences of trauma At least 1 year experience working with homeless populations Strong commitment to the right of each person with mental health/substance use and medical complex challenges to live in shelter and to have access to helpful, adequate, competent, and continuous supports and services of their own choosing Experience and knowledge of recovery models and practice, including strengths-based work and harm reduction Demonstrated expertise in developing and writing risk assessments Ability to utilize effective crisis intervention techniques Ability to effectively identify risk and translate that into crisis plans Proficiency in word processing and other computer functions Demonstrated professional communication and organizational skills. Ability to work independently and as part of a team PREFERRED: Experience working with individuals in varied community-based settings Experience in working and collaborating with medical and behavioral health staff in community-based settings. Experience working in an inpatient/outpatient crisis response setting Salary Description $71,000 annually

SCHEDULE: 40 hours, Wednesday-Saturday, 10AM-8:30PM, Essential position during weather and other emergencies must be flexible with hours Pays $70,990 - $114,400.00 annually DOE, (Salary ranges provided are based on relevant experience and skill set) LOCATION: 444 Harrison Ave, Boston, MA; This position works 100% on site, there is no remote work available. SUMMARY OF THE POSITION: The Shelter Staff Support Clinician primary focus is on assisting staff in the promotion of a safe and healthy environment, creating and maintaining relationships with and guests in the Men's Inn. The Shelter Staff Support Clinician works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Shelter Staff Support Clinician has a primary focus to actively support and train Shelter staff on techniques and methods to minimize secondary trauma while supporting staff needs to the best of PSI's options and resources. In addition, the clinician may need to respond to guests in crisis in an effort to support shelter staff and PSI clinical teams. The clinician will need to navigate emergency safety procedures in a timely and professional manner based on the prioritization of guests' and staff needs. The Shelter Staff Support Clinician will work with direct care staff to advocate for appropriate level of care services and work in collaboration with other PSI departments that provide clinical support to our guests. The Shelter Staff Support Clinician will work closely with the Men's Inn staff and leadership team as well maintain a robust and collaborative relationship with PSI's DMH MATCH Team and Behavioral Health Team, including the specialized Housing Stabilization Team. Requirements EDUCATION/TRAINING: REQUIRED: Licensure as an LMHC or LICSW or Master's degree in Social Work or related degree KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of three (3) years of experience in the Human Services field Knowledge in the areas of trauma, addiction, recovery and mental illness Knowledge of issues pertaining to the homeless Demonstrated skills in motivational interviewing, crisis intervention and de-escalation PREFERRED: Administering Narcan and CPR in a work setting Knowledge of area resources Bilingual English/Spanish/Haitian Creole Salary Description $70,990 - $114,400.00 annually DOE, (Salary

SCHEDULE: 40 hours, Wednesday-Saturday, 10AM-8:30PM, Essential position during weather and other emergencies must be flexible with hours Pays $70,990 - $114,400.00 annually DOE, (Salary ranges provided are based on relevant experience and skill set) LOCATION: 444 Harrison Ave, Boston, MA; This position works 100% on site, there is no remote work available. SUMMARY OF THE POSITION: The Shelter Staff Support Clinician primary focus is on assisting staff in the promotion of a safe and healthy environment, creating and maintaining relationships with and guests in the Men's Inn. The Shelter Staff Support Clinician works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Shelter Staff Support Clinician has a primary focus to actively support and train Shelter staff on techniques and methods to minimize secondary trauma while supporting staff needs to the best of PSI's options and resources. In addition, the clinician may need to respond to guests in crisis in an effort to support shelter staff and PSI clinical teams. The clinician will need to navigate emergency safety procedures in a timely and professional manner based on the prioritization of guests' and staff needs. The Shelter Staff Support Clinician will work with direct care staff to advocate for appropriate level of care services and work in collaboration with other PSI departments that provide clinical support to our guests. The Shelter Staff Support Clinician will work closely with the Men's Inn staff and leadership team as well maintain a robust and collaborative relationship with PSI's DMH MATCH Team and Behavioral Health Team, including the specialized Housing Stabilization Team. Requirements EDUCATION/TRAINING: REQUIRED: * Licensure as an LMHC or LICSW or Master's degree in Social Work or related degree KNOWLEDGE/EXPERIENCE: REQUIRED: * Minimum of three (3) years of experience in the Human Services field * Knowledge in the areas of trauma, addiction, recovery and mental illness * Knowledge of issues pertaining to the homeless * Demonstrated skills in motivational interviewing, crisis intervention and de-escalation PREFERRED: * Administering Narcan and CPR in a work setting * Knowledge of area resources * Bilingual English/Spanish/Haitian Creole

SCHEDULE: 40 hours, Tuesday - Friday (or Monday - Thursday), 8:00 a.m. - 6:00 p.m. Flexible hours to meet the needs of the guests. Participates in a 24/7 on-call rotation. Pays $70,990 - $114,400.00 annually DOE, (Salary ranges provided are based on relevant experience and skill set) LOCATIONS: Men's Inn, Holy Family Inn and/or Yawkey House The Shelter Clinician is a non-essential position in the event of an emergency and will work 100% site based SUMMARY OF POSITION: The Shelter Clinician will work in collaboration with shelter-based team members and community partners on the coordination of services for homeless individuals who have serious mental illness and/or co-occurring disorders. The Shelter Clinician is responsible for providing direct outreach and engagement services to the guests at Pine Street Inn (PSI) within a framework of trauma-informed care, harm reduction approach and housing first model. The Shelter Clinician will provide comprehensive clinical support to shelter guests while honoring their self-determination along every step of the housing pathway. The Shelter Clinician will work to build rapport with guests and establish connections within the organization and community to support integrated care. The Shelter Clinician will address guests' immediate needs; reduce service access disparities; connect guests with appropriate psychiatric, medical and substance abuse treatment services; and assist guests on a path toward safe housing in collaboration with the Housing Placement department. The Shelter Clinician will work with the guests' providers as indicated in the Individual Action Plan (IAP). When the guest is engaged, the clinician will facilitate a Comprehensive Assessment, which aligns with the IAP developed in partnership with the guest and the Individual Service Plan (ISP) completed by case management. The Shelter Clinician will work in collaboration with the guests' psychiatrist and community-based resources to support the guests IAP. Outreach and engagement is a significant function of the role as accessibility, consistency, and collaboration are basic principles of care in order to engage guests in services. For guests who are transient in that they move from shelter to shelter or from shelter to street and back, the clinician will work with the PSI Outreach Program to ensure guest safety and continuity of care. Boston Health Care for the Homeless Program (BHCHP), which is co-located at each PSI shelter and participates in our street Outreach Program, is a full collaborator embedded in our service community and will be a partner in supporting the guests' medical needs. The Shelter Clinician will facilitate individual and group interventions based on evidenced-based practices, which include but are not limited to: Motivational Interviewing, Trauma-Informed Care, Cognitive Behavioral Therapy (CBT), Harm-Reduction and Person-Centered Approach. The Shelter Clinician will work in collaboration with other departments across the shelter system who support guests who are eligible for Managed Assertive Treatment Coordination for the Homeless program (MATCH) to ensure coordination of care as well as avoid duplication of services. The Shelter Clinician will work collaboratively and directly with DMH, HOT, BEST, and Housing Placement (HP) to bring together the needed resources in the most effective way, building on guests' strengths while utilizing the least restrictive environments and methods. The Shelter Clinician will complete required documentation, meeting the standards set forth in the organization's goals for quality data and compliance with DMH and PSI regulations. The Shelter Clinician will share a 24/7 on-call rotation with the other PSI clinicians and the Associate Director of Shelter Clinical Services. Clinicians will work from the following principles: * Recognize the impact of violence and victimization on development and coping strategies * Identify recovery from trauma as goal * Employ an empowerment model * Maximize guest choices and control over her/his recovery based in a relational collaboration * Create an atmosphere that is respectful of the guests' need for safety, respect, and acceptance * Emphasize the guests' strengths, highlighting adaptations over symptoms and resilience over pathology * Minimize the possibilities of re-traumatization * Strive to be culturally competent and to understand each person in the context of their life experiences and cultural background * Solicit guest input and involve guests in designing and evaluating services Requirements EDUCATION/TRAINING: REQUIRED: * Master's degree in Social work or counseling and licensed in a related field at the independent level * Evidence of formal training in Trauma-informed Care, Motivational Interviewing, and Harm Reduction * Evidence of formal training in behavioral health to include mental health, addictions and co-occurring disorders * Training and successful application of crisis prevention, intervention and management PREFERRED: * LICSW / LMHC * Experience with Carelogic KNOWLEDGE/EXPERIENCE: REQUIRED: * Minimum of three (3) years' experience and proficiency working with individuals with mental illness to include comprehensive assessment, action planning and discharge planning * Minimum of three (3) years' experience and proficiency in working with individuals with co-occurring disorders * Minimum of three (3) years' experience and proficiency working with individuals who are homeless, residing in shelters and/or on the streets * Experience in community-based outreach and engagement * Knowledge of mental illness, trauma, addictions, co-occurring disorders, and homelessness * Experience with homeless services and housing resources in the Boston area * Experience with teamwork within organizational and community systems * Experience in developing individual care plans/treatment plans * Experience in crisis prevention, intervention and management * Knowledge of individual and group treatment PREFERRED: * Knowledge and practice of diversity, equity, and inclusion in the workplace * Experience with change management * Experience working with migrant and underserved populations

Full-time Description SCHEDULE: 40 hours, 4 day week: Monday - Thursday, 8:00am - 6:30pm, or 5 day week: Monday - Friday, 9:00 am - 5:30 pm Flexible hours to meet the needs of the guests. Participates in a 24/7 on-call rotation. Pays $70,990 - $114,400.00 annually DOE, (Salary ranges provided are based on relevant experience and skill set) LOCATIONS: Shattuck Shelter 170 Morton Street MA, and Yawkey House 363 Albany Street Boston MA. The Shelter Clinician is a non-essential position in the event of an emergency and will work 100% site based SUMMARY OF POSITION: The Shelter Clinician will work in collaboration with shelter-based team members and community partners on the coordination of services for homeless individuals who have serious mental illness and/or co-occurring disorders. The Shelter Clinician is responsible for providing direct outreach and engagement services to the guests at Pine Street Inn (PSI) within a framework of trauma-informed care, harm reduction approach and housing first model. The Shelter Clinician will provide comprehensive clinical support to shelter guests while honoring their self-determination along every step of the housing pathway. The Shelter Clinician will work to build rapport with guests and establish connections within the organization and community to support integrated care. The Shelter Clinician will address guests' immediate needs; reduce service access disparities; connect guests with appropriate psychiatric, medical and substance abuse treatment services; and assist guests on a path toward safe housing in collaboration with the Housing Placement department. The Shelter Clinician will work with the guests' providers as indicated in the Individual Action Plan (IAP). When the guest is engaged, the clinician will facilitate a Comprehensive Assessment, which aligns with the IAP developed in partnership with the guest and the Individual Service Plan (ISP) completed by case management. The Shelter Clinician will work in collaboration with the guests' psychiatrist and community-based resources to support the guests IAP. Outreach and engagement is a significant function of the role as accessibility, consistency, and collaboration are basic principles of care in order to engage guests in services. For guests who are transient in that they move from shelter to shelter or from shelter to street and back, the clinician will work with the PSI Outreach Program to ensure guest safety and continuity of care. Boston Health Care for the Homeless Program (BHCHP), which is co-located at each PSI shelter and participates in our street Outreach Program, is a full collaborator embedded in our service community and will be a partner in supporting the guests' medical needs. The Shelter Clinician will facilitate individual and group interventions based on evidenced-based practices, which include but are not limited to: Motivational Interviewing, Trauma-Informed Care, Cognitive Behavioral Therapy (CBT), Harm-Reduction and Person-Centered Approach. The Shelter Clinician will work in collaboration with other departments across the shelter system who support guests who are eligible for Managed Assertive Treatment Coordination for the Homeless program (MATCH) to ensure coordination of care as well as avoid duplication of services. The Shelter Clinician will work collaboratively and directly with DMH, HOT, BEST, and Housing Placement (HP) to bring together the needed resources in the most effective way, building on guests' strengths while utilizing the least restrictive environments and methods. The Shelter Clinician will complete required documentation, meeting the standards set forth in the organization's goals for quality data and compliance with DMH and PSI regulations. The Shelter Clinician will share a 24/7 on-call rotation with the other PSI clinicians and the Associate Director of Shelter Clinical Services. Clinicians will work from the following principles: Recognize the impact of violence and victimization on development and coping strategies Identify recovery from trauma as goal Employ an empowerment model Maximize guest choices and control over her/his recovery based in a relational collaboration Create an atmosphere that is respectful of the guests' need for safety, respect, and acceptance Emphasize the guests' strengths, highlighting adaptations over symptoms and resilience over pathology Minimize the possibilities of re-traumatization Strive to be culturally competent and to understand each person in the context of their life experiences and cultural background Solicit guest input and involve guests in designing and evaluating services. Requirements EDUCATION/TRAINING: REQUIRED: Master's degree in Social work or counseling and licensed in a related field at the independent level Evidence of formal training in Trauma-informed Care, Motivational Interviewing, and Harm Reduction Evidence of formal training in behavioral health to include mental health, addictions and co-occurring disorders Training and successful application of crisis prevention, intervention and management PREFERRED: LICSW / LMHC Experience with Electronic Data Systems. KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of three (3) years' experience and proficiency working with individuals with mental illness to include comprehensive assessment, action planning and discharge planning Minimum of three (3) years' experience and proficiency in working with individuals with co-occurring disorders Minimum of three (3) years' experience and proficiency working with individuals who are homeless, residing in shelters and/or on the streets Experience in community-based outreach and engagement Knowledge of mental illness, trauma, addictions, co-occurring disorders, and homelessness Experience with homeless services and housing resources in the Boston area Experience with teamwork within organizational and community systems Experience in developing individual care plans/treatment plans Experience in crisis prevention, intervention and management Knowledge of individual and group treatment PREFERRED: Knowledge and practice of diversity, equity, and inclusion in the workplace Experience with change management Experience working with migrant and underserved populations Salary Description $70,990 - $114,400.00 annually DOE

SCHEDULE: 40 hours, 4 day week: Monday - Thursday, 8:00am - 6:30pm, or 5 day week: Monday - Friday, 9:00 am - 5:30 pm Flexible hours to meet the needs of the guests. Participates in a 24/7 on-call rotation. Pays $70,990 - $114,400.00 annually DOE, (Salary ranges provided are based on relevant experience and skill set) LOCATIONS: Shattuck Shelter 170 Morton Street MA, and Yawkey House 363 Albany Street Boston MA. The Shelter Clinician is a non-essential position in the event of an emergency and will work 100% site based SUMMARY OF POSITION: The Shelter Clinician will work in collaboration with shelter-based team members and community partners on the coordination of services for homeless individuals who have serious mental illness and/or co-occurring disorders. The Shelter Clinician is responsible for providing direct outreach and engagement services to the guests at Pine Street Inn (PSI) within a framework of trauma-informed care, harm reduction approach and housing first model. The Shelter Clinician will provide comprehensive clinical support to shelter guests while honoring their self-determination along every step of the housing pathway. The Shelter Clinician will work to build rapport with guests and establish connections within the organization and community to support integrated care. The Shelter Clinician will address guests' immediate needs; reduce service access disparities; connect guests with appropriate psychiatric, medical and substance abuse treatment services; and assist guests on a path toward safe housing in collaboration with the Housing Placement department. The Shelter Clinician will work with the guests' providers as indicated in the Individual Action Plan (IAP). When the guest is engaged, the clinician will facilitate a Comprehensive Assessment, which aligns with the IAP developed in partnership with the guest and the Individual Service Plan (ISP) completed by case management. The Shelter Clinician will work in collaboration with the guests' psychiatrist and community-based resources to support the guests IAP. Outreach and engagement is a significant function of the role as accessibility, consistency, and collaboration are basic principles of care in order to engage guests in services. For guests who are transient in that they move from shelter to shelter or from shelter to street and back, the clinician will work with the PSI Outreach Program to ensure guest safety and continuity of care. Boston Health Care for the Homeless Program (BHCHP), which is co-located at each PSI shelter and participates in our street Outreach Program, is a full collaborator embedded in our service community and will be a partner in supporting the guests' medical needs. The Shelter Clinician will facilitate individual and group interventions based on evidenced-based practices, which include but are not limited to: Motivational Interviewing, Trauma-Informed Care, Cognitive Behavioral Therapy (CBT), Harm-Reduction and Person-Centered Approach. The Shelter Clinician will work in collaboration with other departments across the shelter system who support guests who are eligible for Managed Assertive Treatment Coordination for the Homeless program (MATCH) to ensure coordination of care as well as avoid duplication of services. The Shelter Clinician will work collaboratively and directly with DMH, HOT, BEST, and Housing Placement (HP) to bring together the needed resources in the most effective way, building on guests' strengths while utilizing the least restrictive environments and methods. The Shelter Clinician will complete required documentation, meeting the standards set forth in the organization's goals for quality data and compliance with DMH and PSI regulations. The Shelter Clinician will share a 24/7 on-call rotation with the other PSI clinicians and the Associate Director of Shelter Clinical Services. Clinicians will work from the following principles: * Recognize the impact of violence and victimization on development and coping strategies * Identify recovery from trauma as goal * Employ an empowerment model * Maximize guest choices and control over her/his recovery based in a relational collaboration * Create an atmosphere that is respectful of the guests' need for safety, respect, and acceptance * Emphasize the guests' strengths, highlighting adaptations over symptoms and resilience over pathology * Minimize the possibilities of re-traumatization * Strive to be culturally competent and to understand each person in the context of their life experiences and cultural background * Solicit guest input and involve guests in designing and evaluating services. Requirements EDUCATION/TRAINING: REQUIRED: * Master's degree in Social work or counseling and licensed in a related field at the independent level * Evidence of formal training in Trauma-informed Care, Motivational Interviewing, and Harm Reduction * Evidence of formal training in behavioral health to include mental health, addictions and co-occurring disorders * Training and successful application of crisis prevention, intervention and management PREFERRED: * LICSW / LMHC * Experience with Electronic Data Systems. KNOWLEDGE/EXPERIENCE: REQUIRED: * Minimum of three (3) years' experience and proficiency working with individuals with mental illness to include comprehensive assessment, action planning and discharge planning * Minimum of three (3) years' experience and proficiency in working with individuals with co-occurring disorders * Minimum of three (3) years' experience and proficiency working with individuals who are homeless, residing in shelters and/or on the streets * Experience in community-based outreach and engagement * Knowledge of mental illness, trauma, addictions, co-occurring disorders, and homelessness * Experience with homeless services and housing resources in the Boston area * Experience with teamwork within organizational and community systems * Experience in developing individual care plans/treatment plans * Experience in crisis prevention, intervention and management * Knowledge of individual and group treatment PREFERRED: * Knowledge and practice of diversity, equity, and inclusion in the workplace * Experience with change management * Experience working with migrant and underserved populations

SCHEDULE: 40 hours, 4 day week: Monday - Thursday, 8:00am - 6:30pm, or 5 day week: Monday - Friday, 9:00 am - 5:30 pm Flexible hours to meet the needs of the guests. Participates in a 24/7 on-call rotation. Pays $70,990 - $114,400.00 annually DOE, (Salary ranges provided are based on relevant experience and skill set) LOCATIONS: Shattuck Shelter 170 Morton Street MA, and Yawkey House 363 Albany Street Boston MA. The Shelter Clinician is a non-essential position in the event of an emergency and will work 100% site based SUMMARY OF POSITION: The Shelter Clinician will work in collaboration with shelter-based team members and community partners on the coordination of services for homeless individuals who have serious mental illness and/or co-occurring disorders. The Shelter Clinician is responsible for providing direct outreach and engagement services to the guests at Pine Street Inn (PSI) within a framework of trauma-informed care, harm reduction approach and housing first model. The Shelter Clinician will provide comprehensive clinical support to shelter guests while honoring their self-determination along every step of the housing pathway. The Shelter Clinician will work to build rapport with guests and establish connections within the organization and community to support integrated care. The Shelter Clinician will address guests' immediate needs; reduce service access disparities; connect guests with appropriate psychiatric, medical and substance abuse treatment services; and assist guests on a path toward safe housing in collaboration with the Housing Placement department. The Shelter Clinician will work with the guests' providers as indicated in the Individual Action Plan (IAP). When the guest is engaged, the clinician will facilitate a Comprehensive Assessment, which aligns with the IAP developed in partnership with the guest and the Individual Service Plan (ISP) completed by case management. The Shelter Clinician will work in collaboration with the guests' psychiatrist and community-based resources to support the guests IAP. Outreach and engagement is a significant function of the role as accessibility, consistency, and collaboration are basic principles of care in order to engage guests in services. For guests who are transient in that they move from shelter to shelter or from shelter to street and back, the clinician will work with the PSI Outreach Program to ensure guest safety and continuity of care. Boston Health Care for the Homeless Program (BHCHP), which is co-located at each PSI shelter and participates in our street Outreach Program, is a full collaborator embedded in our service community and will be a partner in supporting the guests' medical needs. The Shelter Clinician will facilitate individual and group interventions based on evidenced-based practices, which include but are not limited to: Motivational Interviewing, Trauma-Informed Care, Cognitive Behavioral Therapy (CBT), Harm-Reduction and Person-Centered Approach. The Shelter Clinician will work in collaboration with other departments across the shelter system who support guests who are eligible for Managed Assertive Treatment Coordination for the Homeless program (MATCH) to ensure coordination of care as well as avoid duplication of services. The Shelter Clinician will work collaboratively and directly with DMH, HOT, BEST, and Housing Placement (HP) to bring together the needed resources in the most effective way, building on guests' strengths while utilizing the least restrictive environments and methods. The Shelter Clinician will complete required documentation, meeting the standards set forth in the organization's goals for quality data and compliance with DMH and PSI regulations. The Shelter Clinician will share a 24/7 on-call rotation with the other PSI clinicians and the Associate Director of Shelter Clinical Services. Clinicians will work from the following principles: Recognize the impact of violence and victimization on development and coping strategies Identify recovery from trauma as goal Employ an empowerment model Maximize guest choices and control over her/his recovery based in a relational collaboration Create an atmosphere that is respectful of the guests' need for safety, respect, and acceptance Emphasize the guests' strengths, highlighting adaptations over symptoms and resilience over pathology Minimize the possibilities of re-traumatization Strive to be culturally competent and to understand each person in the context of their life experiences and cultural background Solicit guest input and involve guests in designing and evaluating services. Requirements EDUCATION/TRAINING: REQUIRED: Master's degree in Social work or counseling and licensed in a related field at the independent level Evidence of formal training in Trauma-informed Care, Motivational Interviewing, and Harm Reduction Evidence of formal training in behavioral health to include mental health, addictions and co-occurring disorders Training and successful application of crisis prevention, intervention and management PREFERRED: LICSW / LMHC Experience with Electronic Data Systems. KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of three (3) years' experience and proficiency working with individuals with mental illness to include comprehensive assessment, action planning and discharge planning Minimum of three (3) years' experience and proficiency in working with individuals with co-occurring disorders Minimum of three (3) years' experience and proficiency working with individuals who are homeless, residing in shelters and/or on the streets Experience in community-based outreach and engagement Knowledge of mental illness, trauma, addictions, co-occurring disorders, and homelessness Experience with homeless services and housing resources in the Boston area Experience with teamwork within organizational and community systems Experience in developing individual care plans/treatment plans Experience in crisis prevention, intervention and management Knowledge of individual and group treatment PREFERRED: Knowledge and practice of diversity, equity, and inclusion in the workplace Experience with change management Experience working with migrant and underserved populations Salary Description $70,990 - $114,400.00 annually DOE

SCHEDULE: 40 hours, Monday - Friday, 8:00am - 4:30pm; may include nights, mornings, and weekends as needed Pays $71,676 - $89,596 annually DOE, (Salary ranges provided are based on relevant experience and skill set) The Outreach Clinician is an essential position working 65% on the Streets of Boston and 35% in the office. SUMMARY OF POSITION: The Outreach Clinician (OC) will work within a Specialized Outreach Program - Pathways to Recovery - designed for unsheltered individuals with SUD and COD. The OC, through targeted Outreach and assertive engagement will complete a community-based Bio-psych-social assessment and successful timely referral to appropriate levels of care based on ASAM criteria. The OC will play an important role in supporting clients through service transitions to ensure a soft landing and warm handoff from the street to recovery and housing. The OC will work as part of a specialized Outreach team and will leverage all recovery and housing resources and reduce or mitigate barriers to services and housing. The Outreach Clinician will work with clients to develop a Safe Placement and Stability plan. These services could include but are not limited to crisis intervention and safety planning, connection to medication management, emergency services, assisting a guest in accessing detox or recovery services and other stabilization services as needed. Once the clinician and the client have established a Safe Placement and stability plan, the Outreach Clinician will participate in warm hand offs to internal and external providers for continued work toward permanent housing. The Outreach Clinician will work with community providers of health and behavioral health services to coordinate care plans for appropriate medical and behavioral health services. The Outreach Clinician will work within a Best-Practice framework of Stages of Change Theory, Motivational Interviewing and Trauma-informed Care. The Outreach Clinician will work in collaboration with Outreach Specialists, a Housing Support Specialist, a Benefits Navigator, and will report to the Clinical Supervisor of the Veteran's Outreach Program. The Outreach Clinician will always work towards a Housing Pathway with clients consistent with the Mission, Vision, and Values of the Pine Street Inn. Requirements EDUCATION/TRAINING: REQUIRED: Master's degree in Social Work or related field Ability to obtain LICSW or LMHC within twenty-four (24) months of hire date PREFERRED: LICSW LMHC A valid Massachusetts Driver's License in good standing KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of three (3) years direct care experience providing clinical services, including assessment and referral, crisis intervention and stabilization, individual and group treatment, to adults with mental illness and addictive disorders Knowledge, understanding and application of Motivational Interviewing, Trauma-Informed Care and Stage of Change Work Knowledge of crisis intervention and stabilization Knowledge of recovery and treatment resources and how to get access to them Awareness of, and commitment to self-care strategies and practices Ability to consult about psychiatric issues with professional and non-professional staff Strong computer skills including familiarity with management information systems or database programs Experience with and affinity for working as part of a close-knit, multi-disciplinary team PREFERRED: • Experience working in a hospital or trauma center • Experience in Outreach and diversion • Working knowledge of ASAM criteria • Experience working with chronically homeless, medically vulnerable individuals, with tri-morbidities (mental illness, substance abuse, medically compromised) • Experience supervising, coaching, mentoring, empowering and otherwise supporting non-clinical direct-care staff • Expertise in Trauma-Informed Care, including the impact on direct-care staff (i.e. secondary traumatic stress, vicarious traumatization) • Bilingual in Spanish and English • Familiarity with the Massachusetts public and private mental health systems Salary Description $71,676 - $89,596 ANNUALLY

SCHEDULE: 40 hours, Monday - Friday, 8:00am - 4:30pm; may include nights, mornings, and weekends as needed Pays $71,676 - $89,596 annually DOE, (Salary ranges provided are based on relevant experience and skill set) The Outreach Clinician is an essential position working 65% on the Streets of Boston and 35% in the office. SUMMARY OF POSITION: The Outreach Clinician (OC) will work within a Specialized Outreach Program - Pathways to Recovery - designed for unsheltered individuals with SUD and COD. The OC, through targeted Outreach and assertive engagement will complete a community-based Bio-psych-social assessment and successful timely referral to appropriate levels of care based on ASAM criteria. The OC will play an important role in supporting clients through service transitions to ensure a soft landing and warm handoff from the street to recovery and housing. The OC will work as part of a specialized Outreach team and will leverage all recovery and housing resources and reduce or mitigate barriers to services and housing. The Outreach Clinician will work with clients to develop a Safe Placement and Stability plan. These services could include but are not limited to crisis intervention and safety planning, connection to medication management, emergency services, assisting a guest in accessing detox or recovery services and other stabilization services as needed. Once the clinician and the client have established a Safe Placement and stability plan, the Outreach Clinician will participate in warm hand offs to internal and external providers for continued work toward permanent housing. The Outreach Clinician will work with community providers of health and behavioral health services to coordinate care plans for appropriate medical and behavioral health services. The Outreach Clinician will work within a Best-Practice framework of Stages of Change Theory, Motivational Interviewing and Trauma-informed Care. The Outreach Clinician will work in collaboration with Outreach Specialists, a Housing Support Specialist, a Benefits Navigator, and will report to the Clinical Supervisor of the Veteran's Outreach Program. The Outreach Clinician will always work towards a Housing Pathway with clients consistent with the Mission, Vision, and Values of the Pine Street Inn. Requirements EDUCATION/TRAINING: REQUIRED: * Master's degree in Social Work or related field * Ability to obtain LICSW or LMHC within twenty-four (24) months of hire date PREFERRED: * LICSW * LMHC A valid Massachusetts Driver's License in good standing KNOWLEDGE/EXPERIENCE: REQUIRED: * Minimum of three (3) years direct care experience providing clinical services, including assessment and referral, crisis intervention and stabilization, individual and group treatment, to adults with mental illness and addictive disorders * Knowledge, understanding and application of Motivational Interviewing, Trauma-Informed Care and Stage of Change Work * Knowledge of crisis intervention and stabilization * Knowledge of recovery and treatment resources and how to get access to them * Awareness of, and commitment to self-care strategies and practices * Ability to consult about psychiatric issues with professional and non-professional staff * Strong computer skills including familiarity with management information systems or database programs * Experience with and affinity for working as part of a close-knit, multi-disciplinary team PREFERRED: * Experience working in a hospital or trauma center * Experience in Outreach and diversion * Working knowledge of ASAM criteria * Experience working with chronically homeless, medically vulnerable individuals, with tri-morbidities (mental illness, substance abuse, medically compromised) * Experience supervising, coaching, mentoring, empowering and otherwise supporting non-clinical direct-care staff * Expertise in Trauma-Informed Care, including the impact on direct-care staff (i.e. secondary traumatic stress, vicarious traumatization) * Bilingual in Spanish and English * Familiarity with the Massachusetts public and private mental health systems

Job Title: Social Services Assistant (SSA) I Reports to: Program Manager Status: Non-exempt Grade: A02 Salary: Dependent on Qualifications Position Summary: The Social Services Assistant I coordinates social service activities, directly assisting and supporting Heading Home shelter residents with their day-to-day needs. Essential Duties & Responsibilities: Supports the shelter team in the coordination of shelter services. Assists in and coordinates transportation if needed. Assists in directing new residents to their assigned spaces. Provides shelter residents with an orientation of the shelter facility. Maintains good rapport with residents to facilitate a safe and comfortable environment. Maintains accurate resident counts and files documentation. Communicates directly with supervisor, security personnel, and other staff. Performs once-a-day daily check-ins with residents. Monitors all spaces and conducts daily room and bed checks. Arrange room or dorm cleaning between clients and staff. Arranges linen exchange between clients and staff. Liaison for food delivery. Enforces resident policies and procedures. All other duties as assigned. Qualifications: To perform this job successfully, an individual must have excellent communication and interpersonal skills, think strategically, and act quickly. They must also possess the ability to work well with others across a broad spectrum of situations. Prior experience working with individuals experiencing homelessness and mental illness is preferred. The requirements listed represent the knowledge, skills, and abilities required. Minimum: High School Diploma or GED. Practical experience working with people in customer service or a related field is . A minimum of one (1) year of experience working with the unhoused population is preferred. Ability to communicate effectively orally and in writing in English. De-escalation, trauma-informed care, or similar training is highly desired. Must be able to maintain composure under difficult situations. Strong attention to detail. Strong organizational and multi-tasking ability. Ability to meet deadlines and prioritize competing demands. Data entry and file management experience. Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook. Maintain a clean and organized workspace. Reliable and a team player. Other Requirements: Valid Driver's License and reliable transportation. Ability to navigate stairs, ladders, ramps, and uneven terrain. Must become CPR/First Aid trained within 90 days of hire. The responsibility of all Heading Home employees includes the following: Always represent and promote Heading Home positively and professionally. Maintain good attendance and punctuality. Attend all staff and agency meetings as required. Maintain professional boundaries with clients and staff. Read, understand, and comply with the policies outlined in the Heading Home Employee Handbook. _____________________________________________________________________________________ This job description does not constitute an employment agreement between the employer and the employee. The employer may change this document as the employer's needs and job requirements change. Overnight Shift: 12:00 AM - 8:00 AM

Job Title: Social Services Assistant (SSA) I Reports to: Program Manager Status: Non-exempt Grade: A02 Salary: Dependent on Qualifications Position Summary: The Social Services Assistant I coordinates social service activities, directly assisting and supporting Heading Home shelter residents with their day-to-day needs. Essential Duties & Responsibilities: Supports the shelter team in the coordination of shelter services. Assists in and coordinates transportation if needed. Assists in directing new residents to their assigned spaces. Provides shelter residents with an orientation of the shelter facility. Maintains good rapport with residents to facilitate a safe and comfortable environment. Maintains accurate resident counts and files documentation. Communicates directly with supervisor, security personnel, and other staff. Performs once-a-day daily check-ins with residents. Monitors all spaces and conducts daily room and bed checks. Arrange room or dorm cleaning between clients and staff. Arranges linen exchange between clients and staff. Liaison for food delivery. Enforces resident policies and procedures. All other duties as assigned. Qualifications: To perform this job successfully, an individual must have excellent communication and interpersonal skills, think strategically, and act quickly. They must also possess the ability to work well with others across a broad spectrum of situations. Prior experience working with individuals experiencing homelessness and mental illness is preferred. The requirements listed represent the knowledge, skills, and abilities required. Minimum: High School Diploma or GED. Practical experience working with people in customer service or a related field is . A minimum of one (1) year of experience working with the unhoused population is preferred. Ability to communicate effectively orally and in writing in English. De-escalation, trauma-informed care, or similar training is highly desired. Must be able to maintain composure under difficult situations. Strong attention to detail. Strong organizational and multi-tasking ability. Ability to meet deadlines and prioritize competing demands. Data entry and file management experience. Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook. Maintain a clean and organized workspace. Reliable and a team player. Other Requirements: Valid Driver's License and reliable transportation. Ability to navigate stairs, ladders, ramps, and uneven terrain. Must become CPR/First Aid trained within 90 days of hire. The responsibility of all Heading Home employees includes the following: Always represent and promote Heading Home positively and professionally. Maintain good attendance and punctuality. Attend all staff and agency meetings as required. Maintain professional boundaries with clients and staff. Read, understand, and comply with the policies outlined in the Heading Home Employee Handbook. _____________________________________________________________________________________ This job description does not constitute an employment agreement between the employer and the employee. The employer may change this document as the employer's needs and job requirements change. Swing Shift: 4:00 PM - 12:00 AM

Job Title: Social Services Assistant (SSA) I Reports to: Program Manager Status: Non-exempt Grade: A02 Salary: Dependent on Qualifications Position Summary: The Social Services Assistant I coordinates social service activities, directly assisting and supporting Heading Home shelter residents with their day-to-day needs. Essential Duties & Responsibilities: Safely operate shuttle vehicles to transport passengers to and from designated locations. Assist passengers with boarding and exiting the shuttle. Supports the shelter team in the coordination of shelter services. Assists in and coordinates transportation if needed. Assists in directing new residents to their assigned spaces. Provides shelter residents with an orientation of the shelter facility. Maintains good rapport with residents to facilitate a safe and comfortable environment. Maintains accurate resident counts and files documentation. Communicates directly with supervisor, security personnel, and other staff. Performs once-a-day daily check-ins with residents. Monitors all spaces and conducts daily room and bed checks. Arrange room or dorm cleaning between clients and staff. Arranges linen exchange between clients and staff. Liaison for food delivery. Enforces resident policies and procedures. All other duties as assigned. Qualifications: To perform this job successfully, an individual must have excellent communication and interpersonal skills, think strategically, and act quickly. They must also possess the ability to work well with others across a broad spectrum of situations. Prior experience working with individuals experiencing homelessness and mental illness is preferred. The requirements listed represent the knowledge, skills, and abilities required. Minimum: High School Diploma or GED. Practical experience working with people in customer service or a related field is . A minimum of one (1) year of experience working with the unhoused population is preferred. Ability to communicate effectively orally and in writing in English. De-escalation, trauma-informed care, or similar training is highly desired. Must be able to maintain composure under difficult situations. Strong attention to detail. Strong organizational and multi-tasking ability. Ability to meet deadlines and prioritize competing demands. Data entry and file management experience. Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook. Maintain a clean and organized workspace. Reliable and a team player. Other Requirements: Valid Driver's License and reliable transportation. Ability to navigate stairs, ladders, ramps, and uneven terrain. Must become CPR/First Aid trained within 90 days of hire. The responsibility of all Heading Home employees includes the following: Always represent and promote Heading Home positively and professionally. Maintain good attendance and punctuality. Attend all staff and agency meetings as required. Maintain professional boundaries with clients and staff. Read, understand, and comply with the policies outlined in the Heading Home Employee Handbook. _____________________________________________________________________________________ This job description does not constitute an employment agreement between the employer and the employee. The employer may change this document as the employer's needs and job requirements change. 8:30 AM - 4:30 PM

SCHEDULE: 40 hours, Sunday-Wednesday, 10AM-830PM, Essential position during weather and other emergencies Pays $71,000 annually DOE This position carries a retention payment of $3,000.00, $1,000.00 payable at 12 months, and $2,000.00 at 24 months LOCATION: 444 Harrison Ave, Boston, MA; This position works 100% on site, there is no remote work available. SUMMARY OF THE POSITION: The Shelter Stabilization and Crisis Clinician primary focus is on assisting staff in the promotion of a safe and healthy environment, creating and maintaining relationships with and guests in the Men's Inn. The Shelter Crisis and Stabilization Specialist works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Shelter Stabilization and Crisis Clinician has a primary focus to actively support and train Shelter staff on techniques and methods to minimize secondary trauma while supporting staff needs to the best of PSI's options and resources. In addition, the clinician may need to respond to guests in crisis in an effort to support shelter staff and PSI clinical teams. The clinician will need to navigate emergency safety procedures in a timely and professional manner based on the prioritization of guests' and staff needs. The Shelter Stabilization and Crisis Clinician will work with direct care staff to advocate for appropriate level of care services and work in collaboration with other PSI departments that provide clinical support to our guests. The Shelter Stabilization and Crisis Clinician will work closely with the Men's Inn staff and leadership team as well maintain a robust and collaborative relationship with PSI's DMH MATCH Team and Behavioral Health Team, including the specialized Housing Stabilization Team. Requirements EDUCATION/TRAINING: REQUIRED: Licensure as an LMHC or LICSW or Master's degree in Social Work or related degree KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of three (3) years of experience in the Human Services field Knowledge in the areas of trauma, addiction, recovery and mental illness Knowledge of issues pertaining to the homeless Demonstrated skills in motivational interviewing, crisis intervention and de-escalation PREFERRED: Administering Narcan and CPR in a work setting Knowledge of area resources Bilingual English/Spanish/Haitian Creole Salary Description $71,000.00

SCHEDULE: 40 hours, Friday-Tuesday 10:45pm-7:15am Pays $21.40 - $30.00 per hour DOE - (Salary ranges provided are based on relevant experience and skill set) - For hours worked between 10:45pm-7:15am, you will receive an additional $2.00/hour. LOCATION: 444 Harrison Avenue, Boston, MA (Men's Shelter) JOB DESCRIPTION: SUMMARY OF THE POSITION: The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor. Requirements EDUCATION/TRAINING: High School diploma or GED KNOWLEDGE/EXPERIENCE: Minimum of one (1) year of experience in the Human Services field PHYSICAL ABILITIES/SKILLS: Ability to stand for long periods of time Ability to stretch, bend and lift up to (twenty-five) 25 lbs Ability to assist guests up and down stairs, and in-and-out of wheelchairs Ability to respond quickly to emergencies MENTAL ABILITIES/SKILLS: Ability to respond safely, quickly, and calmly in emergencies and to emergency situations Ability to use good judgement in stressful or emotionally charged situations The sensitivity and patience to work with guests suffering from mental illness (many untreated), alcohol and other drug addiction and abuse Ability to be resilient in difficult and ambiguous situations Ability to handle multiple assignments Ability to communicate clearly both verbally and in writing Ability to comprehend and apply Motivational Interviewing and Trauma-Informed Care skills Ability to communicate/speak (as well as to listen) in a non-judgmental manner PREFERRED: Valid MA driver's license in good standing Bilingual English/Spanish Administering Narcan and in a work setting Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Knowledge of area resources Salary Description $21.40 - $30.00 per hour DOE

SCHEDULE: Sunday -Thursday 11pm-7:30am Pays $21.40 - $28.00 per hour plus $2.00 (shift differential pay) for every hour worked between 11:00pm - 7:00am (Salary ranges provided are based on relevant experience and skill set) LOCATION: All General Lodging locations (Charlestown and South End), depending on need SUMMARY OF THE POSITION: The Mobile Overnight Counselor will be assigned on a nightly basis to the Supportive Housing locations with the greatest level of need for overnight staff due to health or behavioral challenges within the house. Mobile Overnight Counselors are also a part of the on-call emergency response team, and as such will frequently be called to leave their assigned building to respond to a request for help elsewhere. The Mobile Overnight Counselor will provide an awake nighttime presence, doing regular rounds throughout the building, being available to tenants as necessary, assisting with regular daily tenant wellness checks, observing and upholding the rights of tenants, overseeing occupancy agreement and house rule compliance, setting limits when appropriate, and providing crisis intervention as necessary. Mobile Overnight Counselors will contribute to the physical upkeep of the building by noting any housekeeping or maintenance issues that arise during their shift, resolving these problems themselves as possible and forwarding concerns on to appropriate staff. The Mobile Overnight Counselor will assist with organizing and maintaining required resources and tools at each building. Occasional daytime availability will be required for trainings, court proceedings, meetings and other obligations. This person will be an important member of a team, which has as its goal assisting our tenants to achieve the very highest possible quality of life. Requirements EDUCATION/TRAINING: REQUIRED: High School diploma or GED Valid MA driver's license and access to a personal vehicle Computer literacy: Outlook, Word and Excel PREFERRED: Bachelor's degree Bilingual English/Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: Excellent written communication skills 6+ months Experience working with people who have been homeless and/or 6+ Experience working with people with substance use disorder and/or mental health challenges PREFERRED: Knowledge of Crisis-Intervention Techniques, CPR/FA Certification· Experience providing detailed documentation · Experience working with p Salary Description $21.40 - $28.00 DOE

SCHEDULE: 32 hours, Wednesday - Saturday, 4:00 p.m. - 12:30 a.m. Pays $21.40 - $30.00 per hour DOE (Salary ranges provided are based on relevant experience and skill set) This position carries a retention payment of $3,000.00, $1,000.00 payable at 12 months, and $2,000.00 at 24 months LOCATION: 51-57 Beals Street, Brookline, MA SUMMARY OF POSITION: The Awake Overnight Counselor will provide awake overnight coverage, doing regular rounds throughout the building, being available to tenants as necessary, assisting with regular daily tenant wellness checks, observing, and upholding the rights of tenants, overseeing occupancy agreement and house rule compliance, setting limits when appropriate, and providing crisis intervention as necessary. Counselors will contribute to the physical upkeep of the building by noting any housekeeping or maintenance issues that arise during their shift, resolving these problems where possible, and forwarding concerns to appropriate staff for later resolution when necessary. May be assigned to other Supportive Housing sites as necessary. Occasional daytime availability will be required for trainings, meetings, and other obligations. This person will be an important member of a team, which has as its goal assisting our tenants to achieve the very highest possible quality of life. Requirements QUALIFICATIONS: EDUCATION/TRAINING: REQUIRED: High School Diploma or GED English literacy PREFERRED: Bilingual in English and Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: ·Ability to work well with a diverse population, including formerly chronically homeless persons and those living with co-occurring behavioral health disorders. Previous counseling experience Basic computer skills Salary Description $21.40 - $30.00 per hour