Pine Street Inn Remote jobs - 62 jobs

SCHEDULE: Monday to Friday; 8:30am - 5:00pm, remote work 2 days/week, some on-call coverage as needed Pays $96,000.00 - $120,000.00 DOE annually (Salary ranges provided are based on relevant experience and skill set) LOCATION: Church Street, Dorchester The Director of Specialized Housing is a non-essential position and will work a hybrid schedule including remote work two (2) days/week and some on-call coverage as needed. SUMMARY OF POSITION: The Director of Specialized Housing will provide leadership, clinical oversight, overall responsibility for Pine Street Inn's Specialized Housing Programs which include: DMH-funded Safe Havens, Veteran's Housing Programs, the New Chardon program, WISH and Home to Stay, and other specialized housing as developed. The Director will develop a deep knowledge of these programs and will ensure the provision of high-quality housing and services to persons served in these programs. These responsibilities include but are not limited to, oversight of all clinical/operational/budgetary aspects, supervision of staff, implementation of best practices, and meeting all DMH, DVS and other regulatory funding and contractual requirements. The Director will be the primary contact with contracting/funding agencies and treatment partners. The Director develops policies, procedures and trainings for the various programs with the Senior Director of Behavioral Health. The Director will support the agency's mission and strategic plan in combination with other program departments. This individual will be self-motivated, with solid communication skills and capable of contributing to program development activities. This position requires a great deal of tact, diplomacy and creative problem-solving in order to maintain positive working relationships with the staff, community and neighbors. Requirements EDUCATION/TRAINING: REQUIRED: Master's degree in social work, psychology or related field ? Independently licensed LICSW/LMHC Valid driver's license and access to personal vehicle Currently certified or have ability to achieve CPR and First Aid certification KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of 5 years' experience providing services to adults with mental illness ? Minimum of 5 years' experience supervising staff and managing programs Demonstrated expertise in developing and writing documentation according to DMH licensing standards and VA GPD standards Ability to effectively integrate clinical understanding into documentation, including diagnostic and psychopharmalogical information Strong commitment to housing first, harm reduction and trauma informed approach Strong interpersonal, conflict resolution and crisis management skills Demonstrated professional communication and organizational skills Ability to take initiative, plan and work independently and as part of a team Highly developed professional ethics Ability to represent PSI in various forums Ability to effectively provide leadership to a culturally, racially and gender diverse team PREFERRED: • Experience developing program policies and practices as well as experience in establishing and maintaining excellent external and internal partnerships to meet program goals. • Training in clinical supervision • Familiarity with management information systems and/or database programs • Knowledge of housing management • Experience working with chronically homeless individuals in housing first programs • Experience in providing supportive housing Salary Description $96,000.00 - $120,000.00 DOE annually

Job Description Responsibilities: Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Receives and documents all user support calls, Emails in the IT Web Help Desk application for problem resolution. Escalates tickets when issues are not easily identified or corrected. Provides help desk coverage, direction of problem resolution of workstation hardware, software and printers. Maintains and updates the help desk database. Track and follow up on unresolved issues and report same as requested. Relies on experience and judgment to plan and accomplish goals. Performs a variety of IT related tasks as assigned. Works under general supervision; reports to the Director of IS Support Services. Evaluates documented resolutions to analyze trends for prevention of future problems. Alerts management of emerging trends in incidents. A certain degree of creativity and latitude is required. Experience in industry-standard technologies and methodologies. Good written and oral communication skills. Additional Responsibilities include the following: Deliver support and training to end users in the organization on the various types of software programs efficiently and effectively in fulfilling business objectives. Assist with development and improvement of in-house software applications training programs and related courseware. Provide End-User Training as required. Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes. Requirements: An associate's degree or its equivalent desired and 2-5 years of experience in the field or in a related area. A certain degree of creativity and latitude is required. Certification in A+, CCNA and/or Network + desirable. If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: ******************************************************************************************** Know Your Rights: Workplace discrimination is illegal. Hiring Range: $25.83 - $27.48 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Title: Case Manager I Reports To: Program Director Hours: Non-exempt Grade: A05 Salary: Dependent on Qualifications The Case Manager I serves as the bridge between the client and essential community resources. This position facilitates direct referrals for housing, employment, healthcare, legal, education, peer support, and all other crucial community-based needs for Heading Home clients. Provides supportive case management services to individuals and/or families participating in Heading Home programs. Responds to client needs through various community resources, supportive services, referrals, and interventions. Essential Duties & Responsibilities: Determines clients' needs by conducting initial assessments. Provides appropriate referrals as necessary. Prepares DAP notes. Prepares and maintains confidential case records. Enters client data/notes, and information into an electronic database/portal. Collaborates and consults with service providers and community partners on resource-related issues. Assists clients with securing appropriate resources for mental health services and treatment, if needed, and substance use management by connecting them with community partners. Supports the client in obtaining important identifying documents, i.e., birth certificate, driver's license, etc. Assists clients with basic money management and other independent living skills training and assistance. Assists clients with housing opportunities. Provides client status updates and discharge information. Transport clients as needed and required to ensure clients' success in Heading Homes programs. Participates in case staffing. Other duties as assigned for optimal client support. Qualifications: To perform this job successfully, an individual must have: A minimum of a High School Diploma or GED is required. One (1) year of direct service or Case Management experience is required. Specialized training in client engagement, motivational interviewing, conflict resolution, harm reduction, and trauma-informed care is preferred. Knowledge of community resources. Ability to foster client relationships. Excellent written and oral communication skills. Must be highly organized, detail-oriented, and reliable. Must be able to meet deadlines; therefore, good time management skills are essential. Bilingual (Spanish) is a plus. Prior work experience with individuals experiencing homelessness is preferred. Excellent computer and keyboarding skills. Ability to maintain positive interpersonal skills across a broad range of professional situations. Other Requirements Valid driver's license and reliable transportation. Ability to navigate stairs, ladders, ramps, and uneven terrain. Must become CPR/First Aid trained within 90 days of hire. The responsibility of all Heading Home employees includes the following: Always represent and promote Heading Home positively and professionally. Maintain good attendance and punctuality. Attend all staff and agency meetings as required. Maintain professional boundaries with clients and staff. Read, understand, and comply with the policies outlined in the Heading Home Employee Handbook. ______________________________________________________________________________ This job description does not constitute an employment agreement between the employer and the employee. The employer may change this document as the employer's needs and job requirements change. Monday to Friday, 8:30 a.m. - 4:30 p.m.

Job Description Client Advocate Specialist - Hotlines Remote - Candidate needs to live in Tri- State Area of NY The Hotlines' Client Advocate Specialist fields calls to Safe Horizon's three 24-hour Hotlines: the Domestic Violence Hotline, the Crime Victims Hotline and the Rape and Incest Hotline. These hotlines provide crisis intervention, advocacy, and information and referrals to over 125,000 victims each year. The Client Advocate Specialist conducts thorough safety and needs assessments, and collaborates with callers to develop plans address needs within a supportive, client-centered framework. Responsibilities: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Engage clients contacting the Domestic Violence, Crime Victims and Rape and Sexual Assault Hotlines telephonically and via the TDD machine, a device for the hearing impaired Conduct thorough assessments for all callers, with a particular focus on ascertaining the safety of clients and their children. Identify and follow up on cues signaling potential exposure to risks to safety for clients and their children. When indicated, provide crisis intervention to address threats to a caller's physical and/or emotional safety. Coordinate such interventions with immediate supervisor, as needed. Safety plan with callers with identified safety risks. Per New York state mandate, report incidents of suspected child abuse or maltreatment/neglect to the Statewide Central Register of Child Abuse and Maltreatment. Conduct shelter assessments for domestic violence and rape/sexual assault victims seeking shelter and provide advocacy for them to access available shelter space Assess callers' needs and provide appropriate information and referrals to address them. Interface with web-based case management system and other technologies to conduct and document work. Participate in agency sponsored and external trainings on victimization issues Maintain cooperative working relationships with Safe Horizon programs and other NYC service providers. Conduct all aforementioned work with clients within a supportive, client-centered framework. Participate in weekly clinical supervision meeting with your supervisor using a reflective trauma informed approach to reviewing your work Undertake other tasks, as directed. Qualifications: Experience with and/or interest in consistent clinical supervision Experience working with crime victims preferred Bachelor's degree required, or relevant experience and training Required Skills: Ability to quickly establish rapport over the phone Experience conducting thorough assessments and demonstrated ability to do so telephonically Crisis intervention skills Excellent organizational skills, and an ability to multi-task with different technologies (talk on the phone and use several computer programs simultaneously) Demonstrated ability to stay calm in high-stress situations Demonstrated ability to help others creatively solve problems and address difficult challenges Demonstrated ability to react with flexibility and creativity to challenges on a daily basis Ability to work autonomously, and collaborate with colleagues effectively, in a fast-paced environment Clear and concise writing skills Ability to document work quickly within a digital case management system If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Hiring Range: $23.63- $26.58 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Description Responsibilities: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into working with children and caregivers; Work with children from 6 weeks to 12 years of age in a supportive, educationally-oriented environment that serves children in a court setting; Maintain registry of all children in the care of the Children's Center; Make referrals and connections to parents to take advantage of other Safe Horizon programs, other community-based organizations, programs, and entitlements; Fill out funder intake forms, federal food program meal plans, registration forms, statistics, and other required forms accurately, thoroughly, and timely; Improve literacy for school age children and language development for pre-school children by speaking with the children and by overseeing children's activities, including, but not limited to: stories, use of computer software, educational toys and games, arts and crafts, dance, and writing; Assist the Head Teacher with curriculum and lesson plan development; Provide meals and snacks to children in accordance to the Department of Health and Mental Hygiene (DOHMH) requirements and regulations; Maintain overall décor and cleanliness of children's center; Participation in the development of new components and/or activities with the Head Teacher an Education Director; Change diapers as needed; and Perform regular evacuation drills of the Center during regular work hours. Qualifications: Experience working with children in some capacity; Early childhood experience or classroom experience helpful; High school diploma or GED; Basic understanding of basics of child development from birth to age 12; Ability to relate to caregivers and children who are under stress; Basic knowledge of Microsoft Word, Excel, and the Internet. Physical demands: This position has certain physical demand requirements, which include, but may not be limited to, remaining in a stationary position for long hours, and lifting up to 40lbs. Additional Requirements: This is a floater position based in the Bronx and requires travel to other Children's Center locations throughout the five boroughs as needed. Provide proof of full vaccination status, meaning two COVID vaccinations along with a booster. Registration with the State Central Registry of Child Abuse and Maltreatment. Pass a pre-employment physical granting medical permission to work with small children, which includes proof of immunizations that he/she is free from communicable diseases. Pass an annual physical. If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: ******************************************************************************************** Know Your Rights: Workplace discrimination is illegal. Hiring Range: $23.07 - $24.00 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. Program Overview HomeBase provides case management and essential services to at-risk individuals and families to prevent homelessness. Individuals and families receive services that will help overcome problems with public benefits, housing, education, health care and other issues that could impede their ability to maintain stable households. Position: Program Supervisor Reports To: Program Manager Location: 1117 Eastern Parkway, Brooklyn & 209 Bay Street, Staten Island What The Program Supervisor Does: Ensure the establishment and maintenance of professional relationships with clients, while upholding the highest standards of client confidentiality. Possesses a thorough understanding of the case management aspects of contract requirements and effectively communicates this knowledge to staff. Ensure that all client and program files comply with funder standards and implement CAMBA's internal Quality Assurance protocols. Plan and organize program activities to optimize the achievement of contract goals and performance targets Enhance collaboration and teamwork among direct reports and peers. Diagnose issues and make decisions within established authority levels, in alignment with program policies, procedures, and protocols. Collaborate with direct reports to enhance work performance through client feedback, targeted training, and other effective strategies. Address and mitigate resistance to change among clients, direct reports, and supervisors/funders. Administer constructive discipline to direct reports as necessary. Consult with CAMBA's management staff as needed regarding programmatic and personnel matters. Effectively manage and coordinate program activities to optimize the productivity of direct reporting staff. Conduct weekly case conferences with staff to monitor and review client progress. Thoroughly review all client documentation to ensure accuracy, completeness, and clarity. Attend administrative and staff meetings as needed Submit all necessary information for weekly, monthly, quarterly, semester, and annual reports to CAMBA management and/or funders. Will also have direct client service and program responsibilities in addition to the aforementioned tasks. Tasks can be adjusted, expanded, or assigned over time as needed. Other duties as assigned. Minimum Education/Experience Required: Bachelor's Degree (e.g B.A., B.S.W.) and two years of relevant experience Other Requirements: Minimum Experiences and Skills Required: Proficient in writing and critiquing client assessments, service plans, progress notes, and recommendations, as well as developing action plans. Experienced in preparing weekly, monthly, quarterly, and annual reports. Conducting staff performance appraisals and drafting general correspondence. Skilled in effectively presenting information and addressing inquiries from clients, employees, peers, funders, other organizations, and the general public. Capable of applying mathematical concepts such as fractions, decimals, and percentages to real-world scenarios. Skilled in defining problems, collecting relevant data, establishing facts, and drawing valid conclusions. To succeed in this role, an individual must possess proficiency in Microsoft software, spreadsheet applications, internet software, and database management systems. Consistently supervises two or more positions, executing supervisory responsibilities in alignment with CAMBA's policies and procedures. Key responsibilities include interviewing and recommending new hires, providing employee training, planning and assigning work, evaluating performance, administering rewards and disciplinary actions, and addressing complaints to resolve issues effectively. Preferred Qualifications: Proficient in HRA benefits, New York City housing programs, and available community resources. Compensation: $60,000 - $65,000 annually When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization. Status: Full-time (35 hours per week) Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays. CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

Job Description Supervising Clinical Forensic Specialist - Queens Under the direction of the Director of Clinical and Forensic Services, the Supervising Clinical Forensic Specialist is responsible for the supervision of Clinical Forensic Specialists and for the provision of direct forensic, mental health and victim advocacy and support services to clients at the Child Advocacy Center. The Supervising Clinical Forensic Specialist supports the Clinical and Senior Directors in coordinating CAC service provision, ensuring adequate program coverage, and providing guidance, direction and clinical expertise to a team of Clinical Forensic Specialists and the Multidisciplinary Team (MDT). Essential Job Functions: Provides direct individual clinical, administrative and observational supervision to a team of three or more Clinical Forensic Specialists in accordance with the CAC's quality supervision plan; Integrates a trauma-informed, client-centered approach, using an anti-oppressive lens, into all client practice and supervision of staff, and coaches staff to ensure all client practice reflects this approach; Co-facilitates clinical and forensic peer group supervision; Collaborates with the Director of Clinical and Forensic Services to assign cases for on-site mental health and victim advocacy and support services; Collaborates with the Director of Clinical and Forensic Services, Multidisciplinary Team Coordinators and the Family Advocates overseeing the proper completion and submission of OVS claim applications and ECAP applications; Represents Safe Horizon at client conferences facilitated by ACS, Foster Care Agencies and/or Preventive Agencies to ensure the coordination of mental health, victim advocacy, medical and forensic services through the CAC; Collaborates with the Clinical and Senior Directors in implementing CAC quality improvement initiatives relating to forensic interviews, CCP, CCFE, and CFTSI; Conducts forensic interviews; Provides trauma focused intervention and support to child victims and their on-offending family members; Collaborates with the Clinical and Senior Directors in the preparation and presentation of cases for expedited case review and/or case review meetings with the MDT and actively participates in same; Collaborates with the Clinical and Senior Directors in the collection and review of data in REDCAP and CMS, and ensures timely and accurate data entry by the Clinical Forensic Specialists; Provides consultation to the MDT in areas of CAC best practice, forensic interviewing of children, client engagement, case management, and clinical and service delivery methods; Assists the Senior Director with program administration, statistical reporting and program enhancement and development; Participates in the recruitment, hiring and orienting of new staff; Supervises the activities of graduate interns as needed; Other related duties as assigned. Supervisory Reports: Clinical Forensic Specialist Qualifications: A Master's Degree in Forensic Mental Health Counseling, Psychology, Social Work or a related field. LMSW or MHC-LP is preferred. Prior clinical supervision experience is required. Demonstrated appreciation for the CAC multidisciplinary team program model and alignment with Safe Horizon's anti-racism work Sound knowledge of child trauma, child development and issues relating to victimization. Demonstrated experience working with children and families impacted by abuse and trauma is preferred. Solid track record of strong leadership, organizational, team-building, problem solving and conflict-resolution skills. If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Hiring Range: $64,000- $68,000 salaried Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

SCHEDULE: 40 hours, Monday-Friday, 8:00 a.m.-4:30 p.m. Pays $50,000 $65,000K annually DOE (Salary ranges provided are based on relevant experience and skill set) This position is eligible for hybrid work in pursuant to Pine Street Inn's Remote Working Policy. There may be occasions when in-office work is required such as audits, licensing visits, or other organizational needs. The position is considered non-essential during weather or emergency events. SUMMARY OF POSITION: The HealthCare Authorization, Insurance Verification, and Medical Billing Specialist is responsible for supporting the full revenue cycle functions related to client eligibility, authorization acquisition, and medical billing. This includes securing insurance authorizations, verifying eligibility, performing detailed billing reviews, assisting with claims processing, documenting all activities, and coordinating closely with internal staff, payers, and managed care entities to ensure accurate and timely reimbursement. Ensures all activities are performed in accordance with OIG compliance guidance, payer requirements, and internal controls designed to prevent fraud, waste, and abuse. Maintains accurate, complete, and timely documentation to support billing and reimbursement. Participates in audits, monitoring activities, and corrective action plans as required. Requirements EDUCATION/TRAINING: Required: * High School Diploma or GED Preferred: * Bachelor's degree or relevant education/training in third-party payer requirements, billing, or health administration KNOWLEDGE/EXPERIENCE: Required: * Minimum of two (2) years of experience supporting medical billing and revenue cycle functions, including eligibility, authorizations, and claims review * Strong planning and organizational skills; ability to work effectively with managers, peers, and external partners * Knowledge of MassHealth Eligibility System, health insurance eligibility systems, and coverage processes * Knowledge of Commercial and MassHealth coverage types, ACOs, and MCOs * Experience communicating with insurers to secure authorizations and resolve coverage or billing issues * Working knowledge of the healthcare authorization process from initiation through approval * Ability to confirm and update accurate insurance information within the EHR * Experience performing billing support functions, including reviewing client account and claim detail for accuracy, completeness, and compliance * Strong computer skills, including proficiency with Excel or Microsoft Access for data entry, analysis, and reporting Preferred: * Experience with Electronic Health Records (CareLogic) * Knowledge of CSPECH, Stabilization, Recovery Coach, and other Behavioral Health services * Knowledge of MassHealth Virtual Gateway * Knowledge of HIPAA and 42 CFR Part 2

Job Description Responsibilities: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. The Staff Attorney is responsible for providing direct legal services, including consultations and representation after the U.S. Citizenship and Immigration Services (USCIS) and Executive Office for Immigration Review, and for conducting presentations and trainings to internal and external audiences, including community-based organizations and other service-based providers on matters of immigration law. The Staff Attorney also represents the program after USCIS during district stakeholder meetings and collaborates with other organizations on issues pertaining to ILP's mission. In addition, the Staff Attorney contributes to the supervision and oversight of support staff, volunteers and student interns. Qualifications: • Must have a Doctor of Jurisprudence degree from an accredited law school, be admitted to the Bar and have at least 2 years of related experience. New graduates who have completed an approved fellowship may be considered. Must be admitted to practice of law in any state in the U.S. • Expertise and experience in representing clients in affirmative applications after USCIS and in removal proceedings after the Immigration Courts are essential. • Must have prior experience in and/or thorough knowledge of issues affecting survivors of domestic violence, crime, abuse, torture and persecution. • Must possess strong oral and written communications skills, including the ability to convey legal concepts to lay people. • Fluency in Spanish is required. Other foreign language skills may be considered. • Admission to practice and experience litigating in the federal courts preferred but not required. Required skills: Must possess strong oral and written communications skills, including the ability to convey legal concepts to lay people. The ability to write routine reports, court documents, case notes, pleadings and correspondence in a clear, concise and effective manner is essential. Must be creative and have critical thinking skills. Must be a persuasive and effective communicator. Prior experience organizing and executing group trainings and information exchanges is preferred. Must possess demonstrated appropriate communications skills with client populations, colleagues and court staff. Problem-solving, prioritizing, time management, team-building and organizational skills are also essential. Must be familiar with legal services, resources and procedures available in New York City. Must possess a knowledge and understanding of economic issues facing domestic violence victims, including but not limited to housing, public benefits and child support. Strong networking skills and the ability to develop and maintain relationships with various individuals, organizations and government agencies is essential. This position is subject to a collective bargaining agreement to be negotiated with local 2325 of the UAW. If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: ******************************************************************************************** Know Your Rights: Workplace discrimination is illegal. Hiring Range: $64,000.00 - $67,500.00 Annual Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Description Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Enters new cases into the Restitution database for processing Establishes and maintains client files and records Processes daily accounts receivables and payables Prepares daily recording schedules (e.g., log books, cash receipts, cash disbursements) Responds to general payment inquires via email and/or phone Informs supervisor of any collection on a past due accounts and any accounts in arrears Remits client late notices Prepares deposit slips and makes bank deposits as needed Performs administrative tasks such as filing, sorting, distributing mail, copying, and faxing Provides assistance at other restitution program locations, as needed Other ad hoc duties, as directed by supervisor Qualifications: High School diploma or equivalent required. Associates Degree preferred. Required skills: Strong MS computer skills (i.e., Excel), math skills and ability to use a calculator Detail oriented General accounting experience required Excellent communication skills Check and balance awareness Able to work in a team environment Customer service orientation Ability to interface with diverse population in a crisis driven environment Comfortable communicating with defendants. Safe Horizon is committed to providing a reasonable accommodation to ensure individuals with disabilities can meet any physical demand requirement(s) of the position, or otherwise perform the corresponding task(s), where possible. If you require a reasonable accommodation, including to participate in the job application or interview process, please contact your Human Resources Recruiter. If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Salary Pay Range: 23.26 - 24.50 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Full-time Description FLSA Status: Non Exempt Pay range: Low $24.61 per hour High $27.07 per hour Schedule: Full time, Monday - Friday 8:00 am to 4:00 pm. Off-site work at least 50% of the time. Job Summary: The Job Developer fulfills the Workforce Development departmental strategy to develop pipelines for competitive jobs and careers for program participants by connecting to employers, advocating for job seekers and developing good working relationships directly with Hiring Managers, Workforce Development Training Programs and MassHire Career Centers. The Job Developer provides leads to employment and training opportunities for Workforce Development, Employment Coaches, and Job Readiness Instructors. Essential duties / responsibilities: Acts as a liaison to the MassHire system to increase employment and training opportunities for participant job seekers As MassHire liaison, identifies and refers any clients who are eligible for the Federal Workforce Innovation and Opportunity Act training programs (WIOA), Career Technical Initiative training programs (CTI), and any other career training programming that provides funded training opportunities. Engages with hiring managers, HR departments and MassHire through in person, community outreach and engagements, to market departmental services and increase employment opportunities for participant job seekers in both the Income Maximization and MAP programs. Keeps staff and participants up to date about job and industry opportunities in a user-friendly manner; track and monitor effectiveness of job leads and troubleshoot any barriers of clients connecting to these opportunities. Creates and maintains a data bank of information for WFD staff on local employers inclined to offer job opportunities to job seekers who have limited or interrupted work experience and are able to offer career development opportunities where appropriate. Facilitates access to career fairs, recruitment fairs and MassHire workshops both virtually and in person. Serves as a department liaison to Workforce Development Training Programs, tracks and monitors effectiveness of connecting our clients to these programs and troubleshoot any barriers of clients connecting to these opportunities. Through assisting clients to increase income, support participants' ability to exit homelessness and achieve stabilization of housing goals. Engages with corporations and volunteers to support MAP students and Employment Services participants by providing mock interviews, resume reviews, career information sessions, etc. Keeps accurate records of work with participants in all required databases, including but not limited to referrals made, services provided, progress toward goals, and contract-specific details. Adheres to agency code of conduct. Performs other duties as assigned. Requirements Required Skills & Abilities: Proficiency in English. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills Excellent organizational skills with attention to detail. Proven ability to initiate and maintain employer relationships, engage stakeholders, and develop professional and trusting relationships. Knowledge of essential job search skills and career pathways planning processes Education & Experiences: Bachelor's Degree in human services, business management or related field required Experience providing employment, career counseling, job training, job development and/or other workforce development related services required. Basic understanding of MassHire Career Center system and services preferred. Experience with providing direct service to vulnerable populations in a human service setting preferred. Lived experience of homelessness and/or recovery a plus. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. SFH is an Equal Employment Opportunity Employer committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome everyone who has lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties. This job description is subject to change and does not restrict management's right to assign or reassign duties and responsibilities to this job at any time

Department Imerza Employment Type Full Time Location Imerza Workplace type Fully remote Key Responsibilities Skills, Knowledge and Expertise About Together Group Purple is independent in philosophy, attitude and operation -offering a boutique in-house approach, the strategic requirements of each client are individually tailored from the outset. Purple's services cover press relations, editorial procurement, product placement and high profile event management. A specialist knowledge of the beauty, fashion, lifestyle and entertainment industries gives unrivalled insight into brand positioning and sustaining meaningful press coverage.

SCHEDULE: 40 hours, Monday - Thursday, 1:30p.m. -12am., with additional hours as needed. This position is essential in the event of an emergency. Pays $ 61,464.00 - $97,960 annually. . DOE (Salary ranges provided are based on relevant experience and skill set) LOCATION: 363 Albany Street - Boston, MA. This position works 100% on-site, with limited, if any, work from home duties. SUMMARY OF THE POSITION: The 3-11 Guest Services Supervisor provides leadership and guidance to the Assistant Supervisor, program staff and guests of the Women's Inn. Responsibilities include overseeing and advising on program design, development and decisions; scheduling; staff hiring, training and support; guest diversion, rapid rehousing and intakes; record keeping, incident reporting and shift documentation; maintaining a clean and sanitary facility; as well as critical incident response and security screening. The supervisor will maintain a close working relationship with Women's Inn Director, Associate Director and other Supervisors. The Supervisor will be part of the evening shift rotation and will oversee all aspects of the Women's Inn 3-11 shift, including a service model that emphasizes use of Trauma Informed Care and Crisis Prevention and Intervention training principles. The Supervisor will oversee the work of more than a dozen full and part-time staff as well as relief staff and temporary workers as assigned. The supervisor will ensure that services are provided in the spirit of the Inn's traditional hallmarks of dignity and respect for all our guests. The 3-11 Guest Services Supervisor will work from, as well as motivate and coach the program staff, to adopt and enliven the following principles: Shelter is a temporary safety net, not a home. All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing. Never warehouse or institutionalize our guests in our shelters Everyone is “housing ready.” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready.” Leverage guests' strengths, assets, and connections to move quickly out of shelters and to any other housing Recognize the impact of violence and victimization on development and coping strategies Employ an empowerment model Maximize guest choices and control over her/his recovery based in a relational collaboration Create an atmosphere that is respectful of the guests' need for safety, respect, and acceptance Emphasize the guests' strengths, highlighting adaptations over symptoms and resilience over pathology Minimize the possibilities of re-traumatization Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background Solicit guest input and involve guests in designing and evaluating services Requirements EDUCATION/TRAINING: REQUIRED: High school diploma or GED PREFERRED: Bachelor's Degree Valid driver's license KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of two (2) years of leadership/supervisory experience in a human services setting Demonstrated ability to successfully lead in a human service setting with a strong concentration in working with individuals with multiple challenges including substance abuse and untreated mental illness Direct care experience with people who are homeless or poor PREFERRED: Bilingual, with a preference for English/Spanish Four years or more of prior supervisory experience PHYSICAL ABILITIES/SKILLS: REQUIRED: Ability to use computer, calculator, fax, copier machine and other office equipment Ability to access different building locations, and different program sites Requires stooping, bending, stretching May include lifting of guests at times Requires quick response in emergency situations Salary Description $ 61,464.00 - $97,960 annually

Job Description The Safe Horizon Clinical Supports Program is made possible by a 3-year grant from the New York City Administration for Children's Services. The primary function of the program is to provide the ACS Staten Island Field Office Child Protective Specialist (CPS) staff with expert clinical support in the areas of Mental Health, Intimate Partner Violence, and Substance Use. Specifically, the Safe Horizon Clinical Partners affiliated with program provide direct support to individuals, families, and the CPS Team in the form of training, family engagement, assessments of family strengths and needs, service planning, connection to community resources, and services to address safety and other risks. The Senior Director Clinical Supports provides strategic, clinical, and operational leadership for Safe Horizon's partnership. This leadership role is responsible for ensuring high-quality, trauma-informed, and culturally responsive clinical support services. The Senior Director Clinical Supports will oversee program fidelity, staffing, and quality assurance in accordance with ACS contractual requirements and Safe Horizon's mission to provide holistic, survivor-centered support to children and families. Responsibilities: Because the responsibilities and objectives of this position align with those of Safe Horizon's child and family services cluster, the Senior Director Clinical Supports reports to the Vice President Child Advocacy and Mental Health Programs. This facilitates the Senior Director's ability to coordinate and leverage decades of experience at Safe Horizon in mental health, Intimate Partner violence and substance use. The Senior Director will supervise and collaborate with the Training and Development Coordinator to achieve these goals. Serving the Staten Island community, the Senior Director will: Recruit, retain and deploy credentialed experienced Clinical Partners in the three priority areas Recruit, retain, supervise and deploy the Training Coordinator Share the ACS concern that Black and Hispanic families are overrepresented in the child welfare system and hold a race equity lens in training and support with Safe Horizon staff as well as CPS partners Working with multiple data systems Provide case-specific clinical advice to the CPS Team Directly screen and assess both risks and strengths of families Collaborate with CPS staff to develop family-centered, individualized service recommendations to address safety and other needs Facilitate the warmest of handoffs Lead data-driven quality assurance and performance improvement efforts Review service metrics, satisfaction surveys, and outcome data to identify trends and develop corrective action plans as needed. Oversee development of quarterly and annual reports Partner with the CPS Team to identify their training needs Develop and provide training related to mental health, interpersonal violence and substance use Develop and maintain linkages with providers on Staten Island that address the needs of families Track the provision of services by the Safe Horizon Partners Work with CPS to agree upon quality indicators for the Clinical Support Partnership Partner with Safe Horizon's Research & Evaluation to track and evaluate the achievement of the program's objectives Perform other duties as necessary Qualifications: Required An advanced degree (MSW, PhD, MPA or related field) required. An LCSW or other mental health license A minimum of 5 years of experience in mental health and/or substance use A minimum of 5 years of experience with direct service with survivors of interpersonal violence A minimum of 2 years of management experience Ability to provide high-level strategic leadership, expert consultation and management to a diverse, multi-disciplinary team including internal and external stakeholders Excellent interpersonal, team building, organizational and conflict-resolution skills Significant experience working with criminal justice and/or child protection and/or social service systems Knowledge of domestic violence and/or child abuse and/or child trauma with a strong commitment to Safe Horizon's mission and strategic goals, including our anti-racism work Desired: CASAC strongly preferred Large scale project management experience Expertise or an appreciation for acute, trauma-focused, evidence-informed practices working with children and families impacted by domestic violence and trauma Strong preference for bilingual individuals and candidates experienced working with diverse communities Safe Horizon is committed to providing a reasonable accommodation to ensure individuals with disabilities can meet any physical demand requirement(s) of the position, or otherwise perform the corresponding task(s), where possible. If you require a reasonable accommodation, including participating in the job application or interview process, please indicate this on your application questionnaire for next steps. ADA/EEO/OSHA Statement: Safe Horizon is committed to the principles of equal employment opportunity and compliance with all Federal, State, and Local laws concerning employment discrimination, harassment and retaliation including the Americans with Disabilities Act. Safe Horizon ensures equal opportunity to all employees and applicants regardless of race, color, age, gender, sexual orientation, sexual and other reproductive health decisions, religion, marital status, national origin or ancestry, citizenship, lawful immigrant status, physical, mental, and medical disability, veteran status, or liability for service in the United States Armed Forces. We are dedicated to providing an inclusive and welcoming environment for all members of our staff and clients. If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Hiring Pay Range: $80,000 - $90,000 Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Title: Social Services Assistant (SSA) I Reports to: Program Manager Status: Non-exempt Grade: A02 Salary: Dependent on Qualifications Position Summary: The Social Services Assistant I coordinates social service activities, directly assisting and supporting Heading Home shelter residents with their day-to-day needs. Essential Duties & Responsibilities: Safely operate shuttle vehicles to transport passengers to and from designated locations. Assist passengers with boarding and exiting the shuttle. Supports the shelter team in the coordination of shelter services. Assists in and coordinates transportation if needed. Assists in directing new residents to their assigned spaces. Provides shelter residents with an orientation of the shelter facility. Maintains good rapport with residents to facilitate a safe and comfortable environment. Maintains accurate resident counts and files documentation. Communicates directly with supervisor, security personnel, and other staff. Performs once-a-day daily check-ins with residents. Monitors all spaces and conducts daily room and bed checks. Arrange room or dorm cleaning between clients and staff. Arranges linen exchange between clients and staff. Liaison for food delivery. Enforces resident policies and procedures. All other duties as assigned. Qualifications: To perform this job successfully, an individual must have excellent communication and interpersonal skills, think strategically, and act quickly. They must also possess the ability to work well with others across a broad spectrum of situations. Prior experience working with individuals experiencing homelessness and mental illness is preferred. The requirements listed represent the knowledge, skills, and abilities required. Minimum: High School Diploma or GED. Practical experience working with people in customer service or a related field is . A minimum of one (1) year of experience working with the unhoused population is preferred. Ability to communicate effectively orally and in writing in English. De-escalation, trauma-informed care, or similar training is highly desired. Must be able to maintain composure under difficult situations. Strong attention to detail. Strong organizational and multi-tasking ability. Ability to meet deadlines and prioritize competing demands. Data entry and file management experience. Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook. Maintain a clean and organized workspace. Reliable and a team player. Other Requirements: Valid Driver's License and reliable transportation. Ability to navigate stairs, ladders, ramps, and uneven terrain. Must become CPR/First Aid trained within 90 days of hire. The responsibility of all Heading Home employees includes the following: Always represent and promote Heading Home positively and professionally. Maintain good attendance and punctuality. Attend all staff and agency meetings as required. Maintain professional boundaries with clients and staff. Read, understand, and comply with the policies outlined in the Heading Home Employee Handbook. _____________________________________________________________________________________ This job description does not constitute an employment agreement between the employer and the employee. The employer may change this document as the employer's needs and job requirements change. 8:30 AM - 4:30 PM

Job Description Key Responsibilities: Strategic Leadership: Develop and execute the IT support services strategy aligned with the organization's business goals. Lead the IT support team (including in-house Team and Managed Service Provider Team) to deliver high-quality, responsive, and efficient services. Establish and enforce policies, procedures, and best practices for IT support operations. Collaborate with senior leadership to align IT support services with the agency's broader IT infrastructure and digital transformation initiatives. Operational Management: Oversee day-to-day IT support operations, including the IT service desk, desktop support, network support, and enterprise application support. Ensure effective incident, problem, and change management processes to reduce downtime and improve system reliability. Monitor and report on key performance indicators (KPIs), service levels, and customer satisfaction metrics. Manage escalated support issues and provide timely resolutions. Oversee the deployment and management of IT assets, including hardware and software across the organization. Team Leadership & Development: Lead, mentor, and develop a team of IT support professionals, fostering a culture of continuous learning and improvement. Provide guidance, coaching, and professional development opportunities to team members. Ensure proper staffing levels, skill sets, and coverage to meet operational needs. Encourage cross-functional collaboration within the IT department and with other business units. Vendor & Stakeholder Management: Manage relationships with third-party vendors, service providers, and suppliers to ensure that service agreements are met. Manage Technology items purchasing for the agency. Evaluate new technologies and tools that can enhance IT support services. Develop and manage SLAs for service desk operations. Negotiate and manage contracts and SLAs with external support partners. Budgeting & Resource Management: Develop and manage the budget for IT support services, ensuring cost-effective solutions and adherence to financial constraints. Identify opportunities for cost savings and process optimization within IT support functions. Security & Compliance: Ensure that all IT support services comply with relevant security standards, regulations, and policies. Implement and maintain procedures to safeguard sensitive data and protect the organization's IT infrastructure from cyber threats. Continuous Improvement: Drive continuous improvement initiatives by analyzing service performance data, identifying gaps, and implementing corrective actions. Stay up-to-date with industry trends and emerging technologies to improve IT support services. Crisis Management & Disaster Recovery: Oversee disaster recovery and business continuity planning for IT support services to minimize service disruptions during outages or critical incidents. Lead incident response activities and ensure timely communication and resolution of critical IT issues. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent relevant experience. Master's degree preferred. Experience: Minimum 10 years of experience in IT support services, with at least 5 years in a leadership role managing IT support services teams and operations. Skills & Expertise: In-depth knowledge of IT service management frameworks Experience with IT support tools, service desk platforms, and remote support technologies (Zoho Desktop Central and Service Desk is preferred). Strong leadership, communication, and problem-solving skills. Experience managing IT support operations across diverse business units. Ability to drive operational excellence, efficiency, and a customer-centric approach to IT support services. Strong project management skills with the ability to manage multiple projects and priorities. Knowledge of IT security best practices and compliance requirements. Ability to build and maintain relationships with internal stakeholders and external vendors. Preferred Qualifications: Experience with cloud-based IT support services and IT automation tools. Knowledge of emerging technologies such as AI-driven IT support, machine learning, and automation. Work Environment: This position typically works in an office environment but may involve occasional travel to other agency's locations or vendor sites. Ability to work under pressure, with flexibility and adaptability to changing business needs. Up to 5 days a week in the office, based on business needs. If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: ******************************************************************************************** Know Your Rights: Workplace discrimination is illegal. Hiring Range: $90,400.00 - $98,000.00 Annually Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

SCHEDULE: Exempt generally, Monday - Friday 8:30 a.m. - 5:00 p.m., with some early morning, evening and weekend hours as needed Pay: $24.00 - $30.00 per hour DOE (Salary ranges provided are based on relevant experience and skill set) LOCATION: 3368 Washington Street, Jamaica Plain and 434 Harrison Ave, South End Boston and other regional locations as needed. This position is eligible for hybrid work pursuant to PSI's Remote Work Policy General Statement of Duties: The Administrative Assistant provides comprehensive administrative and clerical support to the Strategy & Planning and Program Planning departments at Pine Street Inn. They maintain a well-organized and efficient office by establishing, implementing, and maintaining systems that enable smooth departmental operations. Specifically, the Assistant coordinates department logistics, project and meeting management, including research, document preparation, and distribution, and internal/external constituent stewardship. The Assistant works collaboratively with other administrative staff to ensure consistency and coordination across departments. This position proactively anticipates the needs of department leadership, identifying opportunities to streamline processes, and address issues before they arise. The Assistant handles a wide range of administrative tasks including meeting planning and scheduling, note-taking, electronic and physical filing, report development, and communications. The Assistant demonstrates initiative, strong organizational skills, and a commitment to fostering effective collaboration across all levels of the organization. Requirements EDUCATION/TRAINING: REQUIRED: Associate's degree in business and minimum of 3-5 years of administrative experience in an administrative office, or equivalent experience PREFERRED: Bachelor's degree in business and five years of administrative experience KNOWLEDGE/EXPERIENCE: REQUIRED: Strong planning and organizational skills; superior interpersonal, verbal and written skills Superior organizational, written and verbal communications skills and demonstrated project management experience Demonstrated commitment to Pine Street Inn's mission, positive approach to change, promoting best development practices and excellent computer skills including Word, Excel, and Power Point, Visio, Outlook Ability to work effectively under pressure Ability to take initiative Must be self-directed Must be able to take direction well Willingness to work some evenings and early mornings, as needed Works proactively to keep up with program innovations and new administrative technologies Demonstrated ability to successfully work in a goal-oriented team environment Enthusiasm, positive sense of humor and can-do attitude Salary Description $24.00 - $30.00 per hour DOE

Job Description Responsibilities: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Provide trauma informed, client centered intensive case management through support, advocacy, and linkages with community service providers as well as local, state and federal law enforcement to a caseload of approximately 25-40 foreign national and domestic (U.S. citizen) clients. Provide short-term and long-term trauma focused supportive counseling to survivors of human trafficking. Assist in the design of formal client activities to foster community and develop leadership skills, including support groups. Maintain thorough case files and prepare monthly narrative and case management reports for funders. Timely and accurately enter all client services-related data into both internal CMS and external funder databases for semi-annual grant reporting. Collaborate and coordinate services and referrals with internal program attorneys, external partners (law enforcement, public benefits offices, shelter system, and others) to provide a continuum of care for clients. Advocate for clients' rights to protect the best interests of the client, including in both the civil and criminal justice systems. Engage in service coordination and collaboration with clients and community partners to ensure effective protective actions and strategies are taken on behalf of clients. Conduct outreach and training presentations to identified communities and providers, informing them about human trafficking, the impact of trafficking-related trauma on victims and the services that the Anti-Trafficking Program provides, in collaboration with the Training and Outreach Manager. Participate in community forums, panels, working groups, and anti-trafficking networks. Active participation in bi-weekly staff meetings, individual supervision and group supervision. Qualifications: Counseling experience, especially from a trauma informed and client centered framework. MSW degree and at least one year of experience working with trafficking survivors or similar populations. Prior direct service experience with one or more of the following populations/issues: trafficked persons, immigrants, survivors of domestic violence and/or sexual assault, refugees, and/or torture survivors. Adept at managing relationships with various levels of the government and law enforcement. Comfort consistently reflecting on client work, discussing challenges in supervision, and integrating supervisor guidance. Excellent and effective writing skills, organization and communication skills required as well as computer skills. Prior experience and current interest in organizing and executing group trainings Ability to work independently and manage multiple tasks. Ability to work cohesively and collaboratively in a multi-disciplinary team comprised of legal staff, social workers, community trainers, survivor advocates leaders, policy advocates and administrative staff. Cultural competency and linguistic fluency in a second language required (Spanish). This position is subject to a collective bargaining agreement to be negotiated with local 2325 of the UAW. If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: ******************************************************************************************** Know Your Rights: Workplace discrimination is illegal. Hiring Range: $54,000.00 - $57,000.00 Annual Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Title: Program Manager I Reports to: Program Director Status: Exempt Grade: A06 Salary: Dependent on Qualifications The Program Manager I is responsible for the oversight and management of an assigned shift or program. This program manager ensures all assignments and staff assigned to him or her are in line with department and agency objectives and goals. This program manager is responsible for ensuring smooth and efficient operations for their assigned shift or department. Essential Duties & Responsibilities: Organizes and oversees daily activities and tasks related to and in line with the goals of the department and the overarching goals of the agency. Supports the agency's objectives. Aids in crisis de-escalation and performs staff check-ins following a crisis, referring staff to the Employee Assistance Program as needed. Develops sustainable goals for assigned staff. Assist assigned staff with duties in the case of staffing gaps. Work additional hours as needed. Supports the Program Director to improve operational efficiencies. Supervise, manage, and delegate duties to assigned staff. Assists and participates in interviewing department job applicants. Assists and supports the onboarding efforts of new hires. Ensure all programmatic and organizational policies and procedures are implemented and adhered to. Responsible for managing assigned staff schedules and ensuring employees manage their time well. Participate in regular meetings with service providers to facilitate efficient coordination of services for Heading Home clients. Responsible for performance planning and evaluation of assigned staff. Ensures clients are given appropriate services and resources, and the agency is meeting their needs. Actively look for ways to improve operations and share ideas for best practices. All other duties as assigned. Qualifications: A minimum of a High School Diploma or GED and six (6) years of prior management and experience serving at-risk populations is required OR A minimum of a Bachelor's Degree in a social services-related field (i.e. psychology, social work, counseling, etc.) and prior management and experience serving at-risk populations is preferred. Prior work experience supporting individuals experiencing homelessness is . Excellent communication skills, both written and oral. Strong interpersonal skills. Must be able to act quickly and think strategically. Ability to schedule and manage tasks effectively Ability to motivate and encourage employees to achieve optimal performance. Experience with conflict resolution and problem-solving skills Ability to manage staff with a high level of emotional intelligence. Knowledge of trauma-informed service delivery. Excellent computer and keyboarding skills. Ability to meet strict deadlines. Knowledge of area service providers and community resources. The responsibility of all Heading Home employees includes the following: Always represent and promote Heading Home positively and professionally. Maintain good attendance and punctuality. Attend all staff and organizational meetings as required. Observe and practice safe work habits and practices in compliance with regulations, statutes, and organizational policies. Maintain client confidentiality in compliance with organizational policies and procedures. Read, understand, and comply with all guidelines of the Heading Home Employee Handbook. Other Requirements Valid driver's license and reliable transportation. Ability to navigate stairs, ladders, ramps, and uneven terrain. Lifting a maximum of 25 pounds occasionally, and frequently lifting or carrying objects weighing up to 10 pounds. Must become CPR/First Aid trained within 90 days of hire. _____________________________________________________________________________________ This job description does not constitute an employment agreement between the employer and employee. This document is subject to change by the employer as the needs of the employer and requirements of the job change.