Residential Counselor jobs at Pine Street Inn

Job DescriptionDescription: SCHEDULE: 40 hours, Mon-Fri, 11:00 p.m. - 7:30 a.m. Pays $21.40 - $30 per hour (Salary ranges provided are based on relevant experience and skill set) Plus $2.00 (shift differential pay) for every hour worked between 11:00pm - 7:00am Location: 41 New Chardon Street, Boston, MA (no parking onsite) Summary of the Position: The Awake Overnight Residential Counselor is responsible for the overall safety of the tenants in the program at the 34 New Chardon Street residence under the Behavioral Health Division of Pine Street Inn, a program that provides permanent housing to formerly homeless women using a Housing First/Stabilization model. The program serves women from diverse backgrounds, circumstances, and age groups. The mission is to provide trauma-informed, gender sensitive and gender specific support services that meet the special needs so they can heal and have time to heal, prepare to reintegrate into the community, and break the cycle of homelessness. The Awake Overnight Residential Counselor will assist tenants in performing Activities of Daily Living (ADL) skills in the early morning hours, create, and maintain a respectful atmosphere that empowers very chronic, mentally ill tenants to reach their highest level of functioning. Requirements: Education/Training: Required: High School diploma or GED Some basic prior human services trainings Preferred: Advanced training in human services work Previous experience working with a Housing First/Stabilization Model Knowledge/Experience: Required: Minimum of one (1) year prior work experience working with individuals suffering from complex disabilities in a shelter, community residence, or in an inpatient setting Experience maintaining a safe environment for clients in a program setting Familiarity with the concepts of rehabilitation and consumer empowerment Some knowledge/understanding of mental innless conditions and dual diagnosis individuals Experience working with dually diagnosed individuals Experience assisting people with ADL skills Effective writing and verbal skills Preferred: Previous experience working with a Housing First/Stabilization model Previous experience working with the homeless population Previous experience working with dual diagnosis and/or untreated mental illness

Job Description The Safe Horizon DV Shelter Program provides safe and confidential spaces for DV Survivors and their children. We are committed to providing these services with empathy, compassion, professionalism, non-judgement, and respect. Our spaces respect survivors' right to self-determination and focus on giving families and individuals the space, both emotional and physical, to heal from the victimization and trauma they have experienced. Responsibilities: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches. Using neutral and non-judgmental language when responding to the needs and requests of residents and ensuring that Residential Specialist are meeting this expectation; Provide crisis intervention including mediation and de-escalation skills to diffuse situations between resident's family members and/or roommates; Monitoring intake calls to assure staff are exploring and implementing immediate safety needs and a risk management plan during screening calls for shelter placement; Mediating disputes and addressing grievances from a trauma informed perspective; Assist the Director in the day to day operations of the program by ensuring the facility is meeting coverage and facility safety regulatory standards. Efficient oversight of the unit vacancy, billing documentation and client intake process; including attendance, client signatures and absence notifications. Ensuring that regular health and safety checks (rounds) and unit inspections occur as required. happen from a trauma informed perspective; Provide staff with bi-weekly individual and monthly group supervision that is reflective and prioritizes improvement of CCP skills and includes discussions about vicarious trauma; Responsible for recruiting, supervising and managing performance of residential specialists, which include disciplinary actions as needed. Understanding and responding to vicarious trauma with a focus on self-care (both for self and for staff members); Completing annual staff performance evaluations; developing staff professional development Secondary Job Functions: Qualifications: High school equivalency or high school diploma plus three years of relevant training and experience in human services or related field If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center Hiring Range: $25.82 - $29.05 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Description The Safe Horizon DV Shelter Program provides safe and confidential spaces for DV Survivors and their children. We are committed to providing these services with empathy, compassion, professionalism, non-judgement, and respect. Our spaces respect survivors' right to self-determination and focus on giving families and individuals the space, both emotional and physical, to heal from the victimization and trauma they have experienced. Responsibilities: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches. Using neutral and non-judgmental language when responding to the needs and requests of residents and ensuring that Residential Specialist are meeting this expectation; Provide crisis intervention including mediation and de-escalation skills to diffuse situations between resident's family members and/or roommates; Monitoring intake calls to assure staff are exploring and implementing immediate safety needs and a risk management plan during screening calls for shelter placement; Mediating disputes and addressing grievances from a trauma informed perspective; Assist the Director in the day to day operations of the program by ensuring the facility is meeting coverage and facility safety regulatory standards. Efficient oversight of the unit vacancy, billing documentation and client intake process; including attendance, client signatures and absence notifications. Ensuring that regular health and safety checks (rounds) and unit inspections occur as required. happen from a trauma informed perspective; Provide staff with bi-weekly individual and monthly group supervision that is reflective and prioritizes improvement of CCP skills and includes discussions about vicarious trauma; Responsible for recruiting, supervising and managing performance of residential specialists, which include disciplinary actions as needed. Understanding and responding to vicarious trauma with a focus on self-care (both for self and for staff members); Completing annual staff performance evaluations; developing staff professional development Secondary Job Functions: Qualifications: High school equivalency or high school diploma plus three years of relevant training and experience in human services or related field If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center Hiring Range: $25.82 - $29.05 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Description Responsibilities: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches. Using neutral and non-judgmental language when responding to the needs and requests of residents and ensuring that Residential Specialist are meeting this expectation; Provide crisis intervention including mediation and de-escalation skills to diffuse situations between resident's family members and/or roommates; Monitoring intake calls to assure staff are exploring and implementing immediate safety needs and a risk management plan during screening calls for shelter placement; Mediating disputes and addressing grievances from a trauma informed perspective; Assist the Director in the day to day operations of the program by ensuring the facility is meeting coverage and facility safety regulatory standards. Efficient oversight of the unit vacancy, billing documentation and client intake process; including attendance, client signatures and absence notifications. Ensuring that regular health and safety checks (rounds) and unit inspections occur as required. happen from a trauma informed perspective; Provide staff with bi-weekly individual and monthly group supervision that is reflective and prioritizes improvement of CCP skills and includes discussions about vicarious trauma; Responsible for recruiting, supervising and managing performance of residential specialists, which include disciplinary actions as needed. Understanding and responding to vicarious trauma with a focus on self-care (both for self and for staff members); Completing annual staff performance evaluations; developing staff professional development Secondary Job Functions: Qualifications: High school equivalency or high school diploma plus three years of relevant training and experience in human services or related field If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

SCHEDULE: 40 hours per week; Tuesday-Saturday, 4pm-12:30am Pay: $21.40 - $30.00 per hour DOE - ( (Salary ranges provided are based on relevant experience and skill set) plus $2.00 (shift differential pay) for every hour worked between 11:00pm - 7:00am LOCATION: 140 Clarendon Street, Boston SUMMARY OF THE POSITION: The Residential Counselor will provide an evening presence, doing regular rounds throughout the building, being available to tenants as necessary, assisting with regular daily tenant wellness checks, observing and upholding the rights of tenants, overseeing occupancy agreement and house rule compliance, setting limits when appropriate, and providing crisis intervention as necessary. Counselors will contribute to the physical upkeep of the building by noting any housekeeping or maintenance issues that arise during their shift, resolving these problems where possible, and forwarding concerns to appropriate staff for later resolution when necessary. Occasional daytime availability will be required for trainings, meetings and other obligations. This person will be an important member of a team, which has as its goal assisting our tenants to achieve the very highest possible quality of life. Requirements EDUCATION/TRAINING: High School Diploma or equivalent Computer literacy, proficient with Microsoft Word, Outlook, Excel PREFERRED: College degree KNOWLEDGE/EXPERIENCE: Ability to work well with a diverse population. Excellent communication, interpersonal, and observational skills. Strong writing skills, ability to document observations Experience working with people with active and untreated mental illness including substance use disorders PREFERRED: Prior experience in residential management, direct service with people with behavioral health challenges Experience working with people who have been homeless Familiarity with Harm Reduction approach to working with people with Behavioral Health challenges. Experience using crisis intervention. Knowledge of substance use disorder issues and of mental illness Bilingual Salary Description $21.40 - $30.00 per hour

Job Title: Social Services Assistant (SSA) I Reports to: Program Manager Status: Non-exempt Grade: A02 Salary: Dependent on Qualifications Position Summary: The Social Services Assistant I coordinates social service activities, directly assisting and supporting Heading Home shelter residents with their day-to-day needs. Essential Duties & Responsibilities: Supports the shelter team in the coordination of shelter services. Assists in and coordinates transportation if needed. Assists in directing new residents to their assigned spaces. Provides shelter residents with an orientation of the shelter facility. Maintains good rapport with residents to facilitate a safe and comfortable environment. Maintains accurate resident counts and files documentation. Communicates directly with supervisor, security personnel, and other staff. Performs once-a-day daily check-ins with residents. Monitors all spaces and conducts daily room and bed checks. Arrange room or dorm cleaning between clients and staff. Arranges linen exchange between clients and staff. Liaison for food delivery. Enforces resident policies and procedures. All other duties as assigned. Qualifications: To perform this job successfully, an individual must have excellent communication and interpersonal skills, think strategically, and act quickly. They must also possess the ability to work well with others across a broad spectrum of situations. Prior experience working with individuals experiencing homelessness and mental illness is preferred. The requirements listed represent the knowledge, skills, and abilities required. Minimum: High School Diploma or GED. Practical experience working with people in customer service or a related field is . A minimum of one (1) year of experience working with the unhoused population is preferred. Ability to communicate effectively orally and in writing in English. De-escalation, trauma-informed care, or similar training is highly desired. Must be able to maintain composure under difficult situations. Strong attention to detail. Strong organizational and multi-tasking ability. Ability to meet deadlines and prioritize competing demands. Data entry and file management experience. Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook. Maintain a clean and organized workspace. Reliable and a team player. Other Requirements: Valid Driver's License and reliable transportation. Ability to navigate stairs, ladders, ramps, and uneven terrain. Must become CPR/First Aid trained within 90 days of hire. The responsibility of all Heading Home employees includes the following: Always represent and promote Heading Home positively and professionally. Maintain good attendance and punctuality. Attend all staff and agency meetings as required. Maintain professional boundaries with clients and staff. Read, understand, and comply with the policies outlined in the Heading Home Employee Handbook. _____________________________________________________________________________________ This job description does not constitute an employment agreement between the employer and the employee. The employer may change this document as the employer's needs and job requirements change. Day Shift: 8:00 AM - 4:00 PM Swing Shift: 4:00 PM - 12:00 AM Overnight Shift: 12:00 AM - 8:00 AM

SCHEDULE: 16 hours, Friday & Saturday, 8AM-4:30PM. This position is essential in the event of an emergency. Pays $21.40 - $30 per hour (Salary ranges provided are based on relevant experience and skill set) SUMMARY OF THE POSITION: The Weekend Daytime Residential Counselor will work in a transitional housing program for Veterans with a Housing First/Low Barrier model where the majority of individuals may be living with serious substance abuse, mental health issues, and/or physical disabilities. The incumbent will interact with and assist tenants as necessary, monitor the safety and security at 8 Grove Street, perform regular rounds through the building, and maintain a log of tenant interactions. The Weekend Daytime Residential Counselor is required to appear alert and approachable at all times; assist with the performance of daily tasks such as answering the phones, taking messages, and maintaining appropriate records; respond to e-mail communications in an appropriate and timely fashion; and actively participate in trainings that are required by Pine Street Inn direct care staff. The Weekend Daytime Residential Counselor will assist tenants in obtaining their dinner meal and performing other activities of daily living (ADL) skills. The Weekend Daytime Residential Counselor will also work with other staff to engage tenants in leisure time activities and to create and maintain a respectful atmosphere that empowers veterans to reach their highest level of functioning. The incumbent may run groups on their assigned shift. Due to emergency or unforeseen program needs, staff may be temporarily or permanently reassigned to another Pine Street Inn program at any given time. Requirements EDUCATION/TRAINING: Required: High School diploma or GED Basic computer literacy Some prior training in human services or experience working in the field PREFERRED: Counseling and/or Security experience Advanced training in human services work Knowledge/Experience: Minimum of one (1) year of prior work experience working with individuals suffering from complex disabilities in a shelter, community residence, or in an inpatient setting Experience maintaining a safe environment for residents in a program setting Experience as a human services team member Familiarity with the concepts of rehabilitation and consumer empowerment Experience working with veterans Experience assisting people with ADL skills Effective writing and verbal communication skills Preferred: Previous experience working with a Housing First/Low Barrier model Experience working with the homeless population Knowledge of or experience with CPI, First Aid, and/or Narcan Training Salary Description $21.40 - $30 per hour

SCHEDULE: On call as needed, 8:30 p.m. - 5:00 a.m. Pays $21.40 - $30.00 per hour (Salary ranges provided are based on relevant experience and skill set) ) SUMMARY OF THE POSITION: The Outreach Van Relief Counselor will provide crisis intervention and fundamental services (food and blankets) to the unsheltered homeless population in Boston as part of a three (3) person mobile street outreach team for the Pine Street Inn Requirements EDUCATION/TRAINING: REQUIRED: High School diploma or GED A valid Mass driver's license with a minimum of two (2) years of driving experience and an excellent driving record KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of one (1) year prior experience as a street outreach worker, working with the homeless, and dealing with alcoholism, drug addiction, and mental illness Strong writing, reading and communication skills Prior training/knowledge of crisis intervention PREFERRED: Previous experience working with people with mental illness, training in substance abuse, HIV or AIDS, and a human services background Salary Description $21.40 - $30.00 per hour

Description: during weather or other emergencies Pays $21.40 - $30.00 per hour DOE (Salary ranges provided are based on relevant experience and skill set) LOCATION: 444 Harrison Ave, Boston MA JOB DESCRIPTION: SUMMARY OF THE POSITION: The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor. Requirements: EDUCATION/TRAINING: REQUIRED: High School diploma or GED PREFERRED: Valid MA driver's license in good standing Bilingual English/Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of one (1) year of experience in the Human Services field PREFERRED: Administering Narcan and CPR in a work setting Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Knowledge of area resources

Part-time Description during weather or other emergencies Pays $21.40 - $30.00 per hour DOE (Salary ranges provided are based on relevant experience and skill set) JOB DESCRIPTION: SUMMARY OF THE POSITION: The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor. Requirements EDUCATION/TRAINING: REQUIRED: High School diploma or GED PREFERRED: Valid MA driver's license in good standing Bilingual English/Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of one (1) year of experience in the Human Services field PREFERRED: Administering Narcan and CPR in a work setting Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Knowledge of area resources Salary Description $21.40 - $30.00 per hour DOE

during weather or other emergencies Pays $21.40 per hour DOE The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor. Requirements QUALIFICATIONS: EDUCATION/TRAINING: High School diploma or GED KNOWLEDGE/EXPERIENCE: Minimum of one (1) year of experience in the Human Services field PHYSICAL ABILITIES/SKILLS: Ability to stand for long periods of time Ability to stretch, bend and lift up to (twenty-five) 25 lbs Ability to assist guests up and down stairs, and in-and-out of wheelchairs Ability to respond quickly to emergencies MENTAL ABILITIES/SKILLS: Ability to respond safely, quickly, and calmly in emergencies and to emergency situations Ability to use good judgement in stressful or emotionally charged situations The sensitivity and patience to work with guests suffering from mental illness (many untreated), alcohol and other drug addiction and abuse Ability to be resilient in difficult and ambiguous situations Ability to handle multiple assignments Ability to communicate clearly both verbally and in writing Ability to comprehend and apply Motivational Interviewing and Trauma-Informed Care skills Ability to communicate/speak (as well as to listen) in a non-judgmental manner PREFERRED: Valid MA driver's license in good standing Bilingual English/Spanish Administering Narcan and in a work setting Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Knowledge of area resources Salary Description 21.40 per hour

SCHEDULE: 40 hours, Thursday-Monday, 6:45am-3:15PM Pays $21.40 per hour DOE This position carries a retention payment of $3,000.00, $1,000.00 payable at 12 months, and $2,000.00 at 24 months SUMMARY OF THE POSITION: The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor. Requirements EDUCATION/TRAINING: REQUIRED: High School diploma or GED PREFERRED: Valid MA driver's license in good standing Bilingual English/Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of one (1) year of experience in the Human Services field PREFERRED: Administering Narcan and CPR in a work setting Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Knowledge of area resources Salary Description 21.40 per hour

SCHEDULE: 40 hours, Friday-Tuesday 10:45pm-7:15am Pays $21.40 - $30.00 per hour DOE - (Salary ranges provided are based on relevant experience and skill set) - For hours worked between 10:45pm-7:15am, you will receive an additional $2.00/hour. LOCATION: 444 Harrison Avenue, Boston, MA (Men's Shelter) JOB DESCRIPTION: SUMMARY OF THE POSITION: The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor. Requirements EDUCATION/TRAINING: High School diploma or GED KNOWLEDGE/EXPERIENCE: Minimum of one (1) year of experience in the Human Services field PHYSICAL ABILITIES/SKILLS: Ability to stand for long periods of time Ability to stretch, bend and lift up to (twenty-five) 25 lbs Ability to assist guests up and down stairs, and in-and-out of wheelchairs Ability to respond quickly to emergencies MENTAL ABILITIES/SKILLS: Ability to respond safely, quickly, and calmly in emergencies and to emergency situations Ability to use good judgement in stressful or emotionally charged situations The sensitivity and patience to work with guests suffering from mental illness (many untreated), alcohol and other drug addiction and abuse Ability to be resilient in difficult and ambiguous situations Ability to handle multiple assignments Ability to communicate clearly both verbally and in writing Ability to comprehend and apply Motivational Interviewing and Trauma-Informed Care skills Ability to communicate/speak (as well as to listen) in a non-judgmental manner PREFERRED: Valid MA driver's license in good standing Bilingual English/Spanish Administering Narcan and in a work setting Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Knowledge of area resources Salary Description $21.40 - $30.00 per hour DOE

Job DescriptionDescription: SHEDULE: 40 hours, Thursday to Monday 6:45am to 3:15pm Pays $21.40 - $30.00 per hour (Salary ranges provided are based on relevant experience and skill set) The Guest Service Specialist is an essential position and will work 100% site based to maintain guest to staff ratio. SUMMARY OF THE POSITION: The Guest Service Specialist will assist the guests, callers and visitors of the shelter in learning about and accessing the services we provide, particularly those relating to emergency shelter, food, clothing, medical care, housing services and other referral needs. The Guest Service Specialist will ensure there is a safe and secure environment for guests and staff at Pine Street Inn Shattuck Shelter, intervene with assistance in the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Service Specialist will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The Guest Service Specialist is required to provide optimal customer service; stay energized and focused even when demands are ambiguous and strenuous. The Guest Service Specialist is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The Guest Service Specialist is required to make sound decisions and appropriately seeks guidance from a supervisor when needed. The Guest Service Specialist. will operate, organize and maintain the shelter front desk and related equipment, including a multi-line phone system, security cameras, security screening, and front door entry requests and will be responsive to guest needs as well as requests from other Pine Street Inn staff, vendors, visitors, volunteers as well as the greater Lemuel Shattuck Hospital community. The GSS will adopt and enliven the following principles: Shelter is a temporary safety net, not a home. All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing. Never warehouse or institutionalize our guests in our shelters Everyone is “housing ready.” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready.” Leverage guests' their strengths, assets, and connections to move quickly out of shelters and to any other housing Recognize the impact of violence and victimization on development and coping strategies Employ an empowerment model Maximize guest choices and control over her/his recovery based in a relational collaboration Create an atmosphere that is respectful of the guests' need for safety, respect, and acceptance Emphasize the guests' strengths, highlighting adaptations over symptoms and resilience over pathology Minimize the possibilities of re-traumatization Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background Solicit guest input and involve guests in designing and evaluating services Requirements: EDUCATION/TRAINING: REQUIRED: High School diploma or GED PREFERRED: Valid MA driver's license in good standing Bilingual English/Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of one (1) year of experience in the Human Services field Ability to communicate clearly both verbally and in writing Ability to communicate/speak (as well as to listen) in a non-judgmental manner PREFERRED: Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Experience with front line customer service and/or a similar front desk/customer service desk setting

Full-time Description SCHEDULE: 40 hours, Wednesday-Sunday 10:45pm-7:15am Pays $21.40 - $30.00 per hour - For hours worked between 10:45pm-7:15am, you will receive an additional $2.00/hour. (Salary ranges provided are based on relevant experience and skill set) LOCATION: 444 Harrison Avenue, Boston, MA (Men's Shelter) SUMMARY OF THE POSITION: The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor. Requirements EDUCATION/TRAINING: High School diploma or GED KNOWLEDGE/EXPERIENCE: Minimum of one (1) year of experience in the Human Services field PHYSICAL ABILITIES/SKILLS: Ability to stand for long periods of time Ability to stretch, bend and lift up to (twenty-five) 25 lbs Ability to assist guests up and down stairs, and in-and-out of wheelchairs Ability to respond quickly to emergencies MENTAL ABILITIES/SKILLS: Ability to respond safely, quickly, and calmly in emergencies and to emergency situations Ability to use good judgement in stressful or emotionally charged situations The sensitivity and patience to work with guests suffering from mental illness (many untreated), alcohol and other drug addiction and abuse Ability to be resilient in difficult and ambiguous situations Ability to handle multiple assignments Ability to communicate clearly both verbally and in writing Ability to comprehend and apply Motivational Interviewing and Trauma-Informed Care skills Ability to communicate/speak (as well as to listen) in a non-judgmental manner PREFERRED: Valid MA driver's license in good standing Bilingual English/Spanish Administering Narcan and in a work setting Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Knowledge of area resources Salary Description $21.40 - $30.00 per hour

SHEDULE: 40 hours, Thursday to Monday 6:45am to 3:15pm Pays $21.40 - $30.00 per hour (Salary ranges provided are based on relevant experience and skill set) This position carries a retention payment of $3,000.00, $1,000.00 payable at 12 months, and $2,000.00 at 24 months LOCATION: 170 Morton Street The Guest Service Specialist is an essential position and will work 100% site based to maintain guest to staff ratio. SUMMARY OF THE POSITION: The Guest Service Specialist will assist the guests, callers and visitors of the shelter in learning about and accessing the services we provide, particularly those relating to emergency shelter, food, clothing, medical care, housing services and other referral needs. The Guest Service Specialist will ensure there is a safe and secure environment for guests and staff at Pine Street Inn Shattuck Shelter, intervene with assistance in the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Service Specialist will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The Guest Service Specialist is required to provide optimal customer service; stay energized and focused even when demands are ambiguous and strenuous. The Guest Service Specialist is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The Guest Service Specialist is required to make sound decisions and appropriately seeks guidance from a supervisor when needed. The Guest Service Specialist. will operate, organize and maintain the shelter front desk and related equipment, including a multi-line phone system, security cameras, security screening, and front door entry requests and will be responsive to guest needs as well as requests from other Pine Street Inn staff, vendors, visitors, volunteers as well as the greater Lemuel Shattuck Hospital community. The GSS will adopt and enliven the following principles: * Shelter is a temporary safety net, not a home. * All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing. * Never warehouse or institutionalize our guests in our shelters * Everyone is "housing ready." Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be "consumer ready." * Leverage guests' their strengths, assets, and connections to move quickly out of shelters and to any other housing * Recognize the impact of violence and victimization on development and coping strategies * Employ an empowerment model * Maximize guest choices and control over her/his recovery based in a relational collaboration * Create an atmosphere that is respectful of the guests' need for safety, respect, and acceptance * Emphasize the guests' strengths, highlighting adaptations over symptoms and resilience over pathology * Minimize the possibilities of re-traumatization * Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background * Solicit guest input and involve guests in designing and evaluating services Requirements EDUCATION/TRAINING: REQUIRED: * High School diploma or GED PREFERRED: * Valid MA driver's license in good standing * Bilingual English/Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: * Minimum of one (1) year of experience in the Human Services field * Ability to communicate clearly both verbally and in writing * Ability to communicate/speak (as well as to listen) in a non-judgmental manner PREFERRED: * Knowledge in the areas of addiction, recovery, and mental illness * Knowledge of issues pertaining to the homeless * Experience with front line customer service and/or a similar front desk/customer service desk setting

Full-time Description SHEDULE: 40 hours, Thursday to Monday 6:45am to 3:15pm Pays $21.40 - $30.00 per hour (Salary ranges provided are based on relevant experience and skill set) The Guest Service Specialist is an essential position and will work 100% site based to maintain guest to staff ratio. SUMMARY OF THE POSITION: The Guest Service Specialist will assist the guests, callers and visitors of the shelter in learning about and accessing the services we provide, particularly those relating to emergency shelter, food, clothing, medical care, housing services and other referral needs. The Guest Service Specialist will ensure there is a safe and secure environment for guests and staff at Pine Street Inn Shattuck Shelter, intervene with assistance in the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Service Specialist will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The Guest Service Specialist is required to provide optimal customer service; stay energized and focused even when demands are ambiguous and strenuous. The Guest Service Specialist is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The Guest Service Specialist is required to make sound decisions and appropriately seeks guidance from a supervisor when needed. The Guest Service Specialist. will operate, organize and maintain the shelter front desk and related equipment, including a multi-line phone system, security cameras, security screening, and front door entry requests and will be responsive to guest needs as well as requests from other Pine Street Inn staff, vendors, visitors, volunteers as well as the greater Lemuel Shattuck Hospital community. The GSS will adopt and enliven the following principles: Shelter is a temporary safety net, not a home. All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing. Never warehouse or institutionalize our guests in our shelters Everyone is “housing ready.” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready.” Leverage guests' their strengths, assets, and connections to move quickly out of shelters and to any other housing Recognize the impact of violence and victimization on development and coping strategies Employ an empowerment model Maximize guest choices and control over her/his recovery based in a relational collaboration Create an atmosphere that is respectful of the guests' need for safety, respect, and acceptance Emphasize the guests' strengths, highlighting adaptations over symptoms and resilience over pathology Minimize the possibilities of re-traumatization Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background Solicit guest input and involve guests in designing and evaluating services Requirements EDUCATION/TRAINING: REQUIRED: High School diploma or GED PREFERRED: Valid MA driver's license in good standing Bilingual English/Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of one (1) year of experience in the Human Services field Ability to communicate clearly both verbally and in writing Ability to communicate/speak (as well as to listen) in a non-judgmental manner PREFERRED: Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Experience with front line customer service and/or a similar front desk/customer service desk setting Salary Description $21.40 -$30 per hour

SHEDULE: 40 hours, Thursday to Monday 6:45am to 3:15pm Pays $21.40 - $30.00 per hour (Salary ranges provided are based on relevant experience and skill set) This position carries a retention payment of $3,000.00, $1,000.00 payable at 12 months, and $2,000.00 at 24 months LOCATION: 170 Morton Street The Guest Service Specialist is an essential position and will work 100% site based to maintain guest to staff ratio. SUMMARY OF THE POSITION: The Guest Service Specialist will assist the guests, callers and visitors of the shelter in learning about and accessing the services we provide, particularly those relating to emergency shelter, food, clothing, medical care, housing services and other referral needs. The Guest Service Specialist will ensure there is a safe and secure environment for guests and staff at Pine Street Inn Shattuck Shelter, intervene with assistance in the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Service Specialist will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The Guest Service Specialist is required to provide optimal customer service; stay energized and focused even when demands are ambiguous and strenuous. The Guest Service Specialist is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The Guest Service Specialist is required to make sound decisions and appropriately seeks guidance from a supervisor when needed. The Guest Service Specialist. will operate, organize and maintain the shelter front desk and related equipment, including a multi-line phone system, security cameras, security screening, and front door entry requests and will be responsive to guest needs as well as requests from other Pine Street Inn staff, vendors, visitors, volunteers as well as the greater Lemuel Shattuck Hospital community. The GSS will adopt and enliven the following principles: Shelter is a temporary safety net, not a home. All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing. Never warehouse or institutionalize our guests in our shelters Everyone is “housing ready.” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready.” Leverage guests' their strengths, assets, and connections to move quickly out of shelters and to any other housing Recognize the impact of violence and victimization on development and coping strategies Employ an empowerment model Maximize guest choices and control over her/his recovery based in a relational collaboration Create an atmosphere that is respectful of the guests' need for safety, respect, and acceptance Emphasize the guests' strengths, highlighting adaptations over symptoms and resilience over pathology Minimize the possibilities of re-traumatization Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background Solicit guest input and involve guests in designing and evaluating services Requirements EDUCATION/TRAINING: REQUIRED: High School diploma or GED PREFERRED: Valid MA driver's license in good standing Bilingual English/Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of one (1) year of experience in the Human Services field Ability to communicate clearly both verbally and in writing Ability to communicate/speak (as well as to listen) in a non-judgmental manner PREFERRED: Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Experience with front line customer service and/or a similar front desk/customer service desk setting Salary Description $21.40 -$30 per hour

SCHEDULE: 32 hours, Wednesday - Saturday, 4:00 p.m. - 12:30 a.m. Pays $21.40 - $30.00 per hour DOE (Salary ranges provided are based on relevant experience and skill set) This position carries a retention payment of $3,000.00, $1,000.00 payable at 12 months, and $2,000.00 at 24 months LOCATION: 51-57 Beals Street, Brookline, MA SUMMARY OF POSITION: The Awake Overnight Counselor will provide awake overnight coverage, doing regular rounds throughout the building, being available to tenants as necessary, assisting with regular daily tenant wellness checks, observing, and upholding the rights of tenants, overseeing occupancy agreement and house rule compliance, setting limits when appropriate, and providing crisis intervention as necessary. Counselors will contribute to the physical upkeep of the building by noting any housekeeping or maintenance issues that arise during their shift, resolving these problems where possible, and forwarding concerns to appropriate staff for later resolution when necessary. May be assigned to other Supportive Housing sites as necessary. Occasional daytime availability will be required for trainings, meetings, and other obligations. This person will be an important member of a team, which has as its goal assisting our tenants to achieve the very highest possible quality of life. Requirements QUALIFICATIONS: EDUCATION/TRAINING: REQUIRED: High School Diploma or GED English literacy PREFERRED: Bilingual in English and Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: ·Ability to work well with a diverse population, including formerly chronically homeless persons and those living with co-occurring behavioral health disorders. Previous counseling experience Basic computer skills Salary Description $21.40 - $30.00 per hour