Residential Counselor jobs at Pine Street Inn - 53 jobs

SCHEDULE: On call as needed, 8:30 p.m. - 5:00 a.m. Pays $21.40 - $30.00 per hour (Salary ranges provided are based on relevant experience and skill set) ) SUMMARY OF THE POSITION: The Outreach Van Relief Counselor will provide crisis intervention and fundamental services (food and blankets) to the unsheltered homeless population in Boston as part of a three (3) person mobile street outreach team for the Pine Street Inn Requirements EDUCATION/TRAINING: REQUIRED: High School diploma or GED A valid Mass driver's license with a minimum of two (2) years of driving experience and an excellent driving record KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of one (1) year prior experience as a street outreach worker, working with the homeless, and dealing with alcoholism, drug addiction, and mental illness Strong writing, reading and communication skills Prior training/knowledge of crisis intervention PREFERRED: Previous experience working with people with mental illness, training in substance abuse, HIV or AIDS, and a human services background Salary Description $21.40 - $30.00 per hour

Job Description Streetwork Project is an innovative outreach-counseling program for homeless youth in Harlem, which utilizes a harm reduction approach providing comprehensive services to adolescents and young adults impacted by homelessness and involved in street activities (gangs, violence, drug use/sale and survival sex). The Youth Services Navigator will promote access to harm reduction supplies and services at Streetwork's Drop-In Center, with a focus on LGBTQ youth and youth of color at risk of SUDs Youth Services Navigators (YSN) will facilitate and conduct one-on-one harm reduction goal setting intervention for drug using clients. Youth Services Navigators will provide overdose prevention and response trainings for drug users. The YSN will provide youth seeking harm reduction services with information, counseling and supplies (safer syringe services, sniff kits, safer sex supplies, Naloxone kits and sharps disposal kits), The Youth Services Navigators will also be needed to provide general program services such client monitoring in the milieu, intake and assessment, supportive counseling, referrals, syringe exchange, escorts and the provision of concrete services (meal preparation client, laundry, provision of supplies), and groups. Responsibilities: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Engagement of adolescents into program structure (harm reduction philosophy, rules, mutual respect) Milieu counseling; Mediation for internal conflicts Facilitate access to daily living needs (food, clothes, hygiene supplies, space to rest) Conduct intake and assessment and screen for substance use risk Facilitate and conduct educational presentations on drug user health and well-being issues and engage clients in practicing harm reduction techniques to reduce risk. Co-facilitate trainings / educational presentations to staff around emerging trends amongst target population Provide syringe exchange, opioid overdose reversal medication and overdose prevention education and distribution of materials related to drug use in promotion of health and well-being Convene and facilitate a quarterly peer advisory group Oversee and manage social media post and messaging around available harm reduction services Conduct audits of the Streetwork Drop-In Centers to identify opportunities to increase harm reduction accessibility through signage, posters, and a welcoming display of harm reduction supplies. Connect clients to supportive resources with both internal and external partners to increase client's access to benefits and resources; provide accompaniment as necessary and requested by clients Participate in weekly case conferencing meetings Maintain routine administrative responsibilities to include the preparation of correspondence, maintaining files, mail, email, and telephone. Participation in staff trainings, staff meetings, and staff group process workshops Participate in weekly supervision Secondary Job Functions: Identification of new resources appropriate for population Provide wellness and recreational (engagement) activities Provide support in organizing events in the Drop-In Center, monitor entrance to the program, oversee concrete support to clients. Support Peer Street Outreach at Both the LES and Uptown Site Interacts with: All Streetwork program sites and staff All internal Safe Horizon programs and departments that can comprehensively support the client and case plan All external agencies and organizations that can provide appropriate services to the client Knowledge and Skills: Required: Compassionate approach to others and openness to new ideas Dynamic energy, able to multi-task and negotiate multiple demands on attention Non-judgmental approach and ability to empathize with others Clear and concise verbal and written communication skill, excellent interpersonal and organization skills Genuine interest in working with disenfranchised youth and young adults Understanding of and ability to work from harm reduction perspective addressing substance use, mental health issues and HIV risk behaviors One (1) year experience working with homeless population, youth, or harm reduction, and lived experience similar to target population Demonstrated ability to work independently Qualifications High school diploma or equivalency plus relevant training and experience in human services or related field, including some prior experience working with victims of crime OR Two years of high-quality work at a Streetwork Project site Required: Personal experience with street survival activities (homelessness, gangs, drug economy, substance use, sex industry) with at least three years separation from involvement in these activities as well as a deep understanding of the relationship between personal experiences and professional standards. Other: Basic understanding of computer and systems for managing case records Physical demands: This position has certain physical demand requirements, which include, but may not be limited to, remaining in a stationary position for long hours, lifting up to 25 lbs, and climbing up stairs. Tasks may involve exposure to blood, bodily fluid, or tissues. If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Hiring Range: $23.63 to $26.10 per hour Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center Safe Horizon was named one of City & State New York Top Workplaces of 2025

Job Description The Substance Use & Family Support Specialist will serve as the substance abuse specialist for the Clinical Supports Program. Provides consultation and engagement support to CPS Teams working with families impacted by substance use disorders. Assists with assessment, harm reduction, treatment linkage, and safety planning to support child and family well-being. This position will work directly with CPS staff to provide trauma-informed consultation, crisis intervention, and guidance to ensure families receive timely access to appropriate services. The Substance Use & Family Support Specialist will act as the primary liaison between CPS teams, community providers, and partner agencies to streamline referrals, improve coordination of care, and ensure consistent responses for families. This position requires flexibility, as some cases may require after-hours or weekend response depending on client needs or emergency situations. Responsibilities: · Integrate a trauma-informed, client-centered, and culturally responsive approach into all clinical collaborative activities. · Serve as the designated substance abuse liaison between CPS, community partners, and external providers. · Conduct brief assessments and provide crisis intervention and psychoeducation to families. · Support CPS staff with consultation, case planning, and strategies to address complex family dynamics. · Facilitate warm handoffs and referrals to appropriate community services, ensuring follow-up and coordination of care. · Conduct substance use screenings, assessments, and brief interventions using evidence-based practices. · Train CPS teams on risk reduction strategies, safety planning, and treatment options. · Facilitate referrals and warm handoffs to appropriate treatment providers. · Participate in case conferences, home visits, and discharge planning meetings. · Deliver borough-based training for ACS staff on addiction and recovery. · Collaborate with hospitals, treatment programs, and community providers. · Document activities and outcomes in required systems. · Develop and maintain relationships with hospitals, outpatient clinics, and mental health partners to expand service access. · Participate in multidisciplinary team meetings to provide mental health expertise and ensure care planning. · Deliver mental health awareness and self-care training to CPS staff to enhance trauma-informed practice. · Maintain accurate and timely case documentation in compliance with program standards and confidentiality requirements. · Respond to after-hours or weekend mental health needs as required by emergent situations or program demand. · Participate in team meetings, supervision, and professional development opportunities. · Perform other related duties as assigned. Knowledge and Skills: Required: · Willingness to work as part of a learning community. · Flexibility and openness to testing new interventions and practices. · Comfort with technology and ability to use data to drive decisions. · Ability to make decisions based on sound judgment and insight. · Strong interpersonal and communication skills. · Collaborative spirit and willingness to work as part of a team with both internal departments and partner agencies. · Willingness to self-reflect and openness to feedback. · Strong crisis management skills and trained in Psychological First Aid. · Strong leadership, management, and organizational skills. · Sound knowledge of victimization issues; and social and criminal justice systems. · Excellent verbal and written communications skills · Clinical experience working with victims of community and gender-based violence. Qualifications: Required: • Bachelors with a CASCA, Masters degree preferred • Licensure or Certification (CASAC (Credentialed Alcoholism and Substance Abuse Counselor) • At least two years of experience providing services to individuals and families. • Demonstrated experience in crisis response and multidisciplinary collaboration • Strong communication, organizational, and documentation skills. • Proficiency in Microsoft Office Suite. Preferred: • Experience working with substance use and similar interdisciplinary setting. • Knowledge of community mental health systems and evidence-based trauma treatment models. If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: ******************************************************************************************** Know Your Rights: Workplace discrimination is illegal. Hiring Range: $29.40 to $32.50 hour Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Description Essential Job Functions: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients Attempt to reach by phone and mail victims who have filed reports with the precinct or PSA with a specific focus on victims of violent felony crimes and those victims who have filed reports two or more reports in the previous 12 months Work with victims of crime who come to the precinct or PSA seeking assistance Conduct home visits with officers and detectives to assist victims as needed Provide information, referrals, and practical assistance to victims experiencing crime Conduct client centered safety assessments and safety planning suited to the individual's needs Provide crisis intervention and supportive listening Advocate with NYPD personnel that may include keeping a victim apprised of an NYPD investigation Provide criminal justice advocacy Advocate for victims for public benefits they may be entitled to Help with applying for compensation through the New York State Office of Victims Services (OVS) Coordinate community resources for crime victims Provide information and referral for victims for services such as shelter, mental health treatment, medical care, and other entitlements Provide emergency practical assistance for victims including transportation and food vouchers Work collaboratively with police officers to effectively aid victims Collect data, track the history of crimes, and prepare monthly reports Perform data entry into a computerized record keeping system and maintain thorough accurate, and timely case records and statistics Advocate with Family and Criminal Court staff for victims Provide coverage in vacant precincts as needed Conduct trainings with police personnel Conduct community presentations Attend relevant trainings, workshops and seminars Work with other victims of domestic violence as needed Perform other related tasks as assigned Interacts with: All internal Safe Horizon programs and departments that can comprehensively support the client and case plan All external agencies and organizations that can provide appropriate services to the client, specifically the NYPD and the court systems The district attorney's office in each of the boroughs, including the domestic violence bureaus New York City Family Justice Centers Knowledge and Skills: Clear and concise verbal and written communication skills Excellent interpersonal skills, be assertive and well organized Demonstrate the ability to work independently and within a precinct or PSA setting Education: Bachelor's degree required or equivalent training and experience. Experience A minimum of two years' experience in crime victim service delivery, or other relevant experience Basic knowledge of crime victim and domestic violence issues Knowledge of the police and criminal justice system helpful Other: Basic understanding of computer and systems for managing case records Bilingual ability may be required to meet individual precinct/community linguistic needed Flexibility working some evening and weekend hours Schedule: This position is on-site. If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: ******************************************************************************************** Know Your Rights: Workplace discrimination is illegal. Hiring Range: $23.90 - 25.00 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Title: Social Services Assistant (SSA) I Reports to: Program Manager Status: Non-exempt Grade: A02 Salary: Dependent on Qualifications Position Summary: The Social Services Assistant I coordinates social service activities, directly assisting and supporting Heading Home shelter residents with their day-to-day needs. Essential Duties & Responsibilities: Supports the shelter team in the coordination of shelter services. Assists in and coordinates transportation if needed. Assists in directing new residents to their assigned spaces. Provides shelter residents with an orientation of the shelter facility. Maintains good rapport with residents to facilitate a safe and comfortable environment. Maintains accurate resident counts and files documentation. Communicates directly with supervisor, security personnel, and other staff. Performs once-a-day daily check-ins with residents. Monitors all spaces and conducts daily room and bed checks. Arrange room or dorm cleaning between clients and staff. Arranges linen exchange between clients and staff. Liaison for food delivery. Enforces resident policies and procedures. All other duties as assigned. Qualifications: To perform this job successfully, an individual must have excellent communication and interpersonal skills, think strategically, and act quickly. They must also possess the ability to work well with others across a broad spectrum of situations. Prior experience working with individuals experiencing homelessness and mental illness is preferred. The requirements listed represent the knowledge, skills, and abilities required. Minimum: High School Diploma or GED. Practical experience working with people in customer service or a related field is . A minimum of one (1) year of experience working with the unhoused population is preferred. Ability to communicate effectively orally and in writing in English. De-escalation, trauma-informed care, or similar training is highly desired. Must be able to maintain composure under difficult situations. Strong attention to detail. Strong organizational and multi-tasking ability. Ability to meet deadlines and prioritize competing demands. Data entry and file management experience. Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook. Maintain a clean and organized workspace. Reliable and a team player. Other Requirements: Valid Driver's License and reliable transportation. Ability to navigate stairs, ladders, ramps, and uneven terrain. Must become CPR/First Aid trained within 90 days of hire. The responsibility of all Heading Home employees includes the following: Always represent and promote Heading Home positively and professionally. Maintain good attendance and punctuality. Attend all staff and agency meetings as required. Maintain professional boundaries with clients and staff. Read, understand, and comply with the policies outlined in the Heading Home Employee Handbook. _____________________________________________________________________________________ This job description does not constitute an employment agreement between the employer and the employee. The employer may change this document as the employer's needs and job requirements change. Swing Shift: 4:00 PM - 12:00 AM

during weather or other emergencies Pays $21.40 - $30.00 per hour DOE (Salary ranges provided are based on relevant experience and skill set) JOB DESCRIPTION: SUMMARY OF THE POSITION: The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor. Requirements EDUCATION/TRAINING: REQUIRED: High School diploma or GED PREFERRED: Valid MA driver's license in good standing Bilingual English/Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of one (1) year of experience in the Human Services field PREFERRED: Administering Narcan and CPR in a work setting Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Knowledge of area resources Salary Description $21.40 - $30.00 per hour DOE

during weather or other emergencies Pays $21.40 - $30.00 per hour DOE (Salary ranges provided are based on relevant experience and skill set) SUMMARY OF THE POSITION: The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor. Requirements QUALIFICATIONS: EDUCATION/TRAINING: High School diploma or GED KNOWLEDGE/EXPERIENCE: Minimum of one (1) year of experience in the Human Services field PHYSICAL ABILITIES/SKILLS: Ability to stand for long periods of time Ability to stretch, bend and lift up to (twenty-five) 25 lbs Ability to assist guests up and down stairs, and in-and-out of wheelchairs Ability to respond quickly to emergencies MENTAL ABILITIES/SKILLS: Ability to respond safely, quickly, and calmly in emergencies and to emergency situations Ability to use good judgement in stressful or emotionally charged situations The sensitivity and patience to work with guests suffering from mental illness (many untreated), alcohol and other drug addiction and abuse Ability to be resilient in difficult and ambiguous situations Ability to handle multiple assignments Ability to communicate clearly both verbally and in writing Ability to comprehend and apply Motivational Interviewing and Trauma-Informed Care skills Ability to communicate/speak (as well as to listen) in a non-judgmental manner PREFERRED: Valid MA driver's license in good standing Bilingual English/Spanish Administering Narcan and in a work setting Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Knowledge of area resources Salary Description $21.40 - $30.00 per hour

Job DescriptionDescription: during weather or other emergencies Pays $21.40 - $30.00 per hour DOE (Salary ranges provided are based on relevant experience and skill set) LOCATION: 444 Harrison Ave, Boston MA SUMMARY OF THE POSITION: The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor. Requirements: QUALIFICATIONS: EDUCATION/TRAINING: High School diploma or GED KNOWLEDGE/EXPERIENCE: Minimum of one (1) year of experience in the Human Services field PHYSICAL ABILITIES/SKILLS: Ability to stand for long periods of time Ability to stretch, bend and lift up to (twenty-five) 25 lbs Ability to assist guests up and down stairs, and in-and-out of wheelchairs Ability to respond quickly to emergencies MENTAL ABILITIES/SKILLS: Ability to respond safely, quickly, and calmly in emergencies and to emergency situations Ability to use good judgement in stressful or emotionally charged situations The sensitivity and patience to work with guests suffering from mental illness (many untreated), alcohol and other drug addiction and abuse Ability to be resilient in difficult and ambiguous situations Ability to handle multiple assignments Ability to communicate clearly both verbally and in writing Ability to comprehend and apply Motivational Interviewing and Trauma-Informed Care skills Ability to communicate/speak (as well as to listen) in a non-judgmental manner PREFERRED: Valid MA driver's license in good standing Bilingual English/Spanish Administering Narcan and in a work setting Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Knowledge of area resources

Description: during weather or other emergencies Pays $21.40 - $30.00 per hour DOE (Salary ranges provided are based on relevant experience and skill set) LOCATION: 444 Harrison Ave, Boston MA JOB DESCRIPTION: SUMMARY OF THE POSITION: The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor. Requirements: EDUCATION/TRAINING: REQUIRED: High School diploma or GED PREFERRED: Valid MA driver's license in good standing Bilingual English/Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of one (1) year of experience in the Human Services field PREFERRED: Administering Narcan and CPR in a work setting Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Knowledge of area resources

Job DescriptionDescription: SCHEDULE: On call as needed, 8:30 p.m. - 5:00 a.m. Pays $21.40 - $30.00 per hour (Salary ranges provided are based on relevant experience and skill set) ) SUMMARY OF THE POSITION: The Outreach Van Relief Counselor will provide crisis intervention and fundamental services (food and blankets) to the unsheltered homeless population in Boston as part of a three (3) person mobile street outreach team for the Pine Street Inn Requirements: EDUCATION/TRAINING: REQUIRED: High School diploma or GED A valid Mass driver's license with a minimum of two (2) years of driving experience and an excellent driving record KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of one (1) year prior experience as a street outreach worker, working with the homeless, and dealing with alcoholism, drug addiction, and mental illness Strong writing, reading and communication skills Prior training/knowledge of crisis intervention PREFERRED: Previous experience working with people with mental illness, training in substance abuse, HIV or AIDS, and a human services background

SCHEDULE: 40 hours, Fri. Sat. Mon. Tues. 6:00am-4:30pm., during weather emergencies . Pays $21.40 - $30 per hour DOE (Salary ranges provided are based on relevant experience and skill set) LOCATION: 1 Lingard Street, Dorchester, MA The Guest Service Specialist is an essential position and will work 100% site to maintain guest to staff ratio. SUMMARY OF THE POSITION: The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor. Requirements EDUCATION/TRAINING: REQUIRED: High School diploma or GED PREFERRED: Valid MA driver's license in good standing Bilingual English/Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of one (1) year of experience in the Human Services field PREFERRED: Administering Narcan and CPR in a work setting Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Knowledge of area resources

SCHEDULE: 40 hours, Wednesday-Sunday, 3:30 p.m. - 12:00 a.m., Essential position during weather emergencies. Pays $21.40 - $30 per hour DOE (Salary ranges provided are based on relevant experience and skill set) Plus $2.00 (shift differential pay) for every hour worked between 11:00pm - 7:00am LOCATION: 1 Lingard Street, Dorchester, MA SUMMARY OF THE POSITION: The Guest Service Specialist is an essential position and will work 100% site based to maintain guest to staff ratio. The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor. Requirements EDUCATION/TRAINING: REQUIRED: High School diploma or GED PREFERRED: Valid MA driver's license in good standing Bilingual English/Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of one (1) year of experience in the Human Services field PREFERRED: Administering Narcan and CPR in a work setting Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Knowledge of area resources PHYSICAL ABILITIES/SKILLS: REQUIRED: Ability to stand for long periods of time Ability to stretch, bend and lift up to (twenty-five) 25 lbs Ability to assist guests up and down stairs, and in-and-out of wheelchairs Ability to respond quickly to emergencies Salary Description $21.40 - $30 per hour DOE

SCHEDULE: 40 hours, Friday-Tuesday 10:45pm-7:15am Pays $21.40 - $30.00 per hour DOE - (Salary ranges provided are based on relevant experience and skill set) - For hours worked between 10:45pm-7:15am, you will receive an additional $2.00/hour. LOCATION: 444 Harrison Avenue, Boston, MA (Men's Shelter) JOB DESCRIPTION: SUMMARY OF THE POSITION: The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor. Requirements EDUCATION/TRAINING: High School diploma or GED KNOWLEDGE/EXPERIENCE: Minimum of one (1) year of experience in the Human Services field PHYSICAL ABILITIES/SKILLS: Ability to stand for long periods of time Ability to stretch, bend and lift up to (twenty-five) 25 lbs Ability to assist guests up and down stairs, and in-and-out of wheelchairs Ability to respond quickly to emergencies MENTAL ABILITIES/SKILLS: Ability to respond safely, quickly, and calmly in emergencies and to emergency situations Ability to use good judgement in stressful or emotionally charged situations The sensitivity and patience to work with guests suffering from mental illness (many untreated), alcohol and other drug addiction and abuse Ability to be resilient in difficult and ambiguous situations Ability to handle multiple assignments Ability to communicate clearly both verbally and in writing Ability to comprehend and apply Motivational Interviewing and Trauma-Informed Care skills Ability to communicate/speak (as well as to listen) in a non-judgmental manner PREFERRED: Valid MA driver's license in good standing Bilingual English/Spanish Administering Narcan and in a work setting Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Knowledge of area resources Salary Description $21.40 - $30.00 per hour DOE

SCHEDULE: 16 hours, Saturday - Sunday,11:00 p.m. - 7:30 a.m. Pays $21.40 - $30 per hour (Salary ranges provided are based on relevant experience and skill set) Plus $2.00 (shift differential pay) for every hour worked between 11:00pm - 7:00am This position carries a retention payment of $3,000.00, $1,000.00 payable at 12 months, and $2,000.00 at 24 months LOCATION: 41 New Chardon Street, Boston, MA SUMMARY OF POSITION: The Weekend Residential Counselor will provide awake overnight coverage, doing regular rounds throughout the building, being available to tenants as necessary, assisting with regular daily tenant wellness checks, observing, and upholding the rights of tenants, overseeing occupancy agreement and house rule compliance, setting limits when appropriate, and providing crisis intervention as necessary. Counselors will contribute to the physical upkeep of the building by noting any housekeeping or maintenance issues that arise during their shift, resolving these problems where possible, and forwarding concerns to appropriate staff for later resolution when necessary. May be assigned to other Supportive Housing sites as necessary. Occasional daytime availability during the weekdays will be required for trainings, meetings, and other obligations. This person will be an important member of a team, which has as its goal assisting our tenants to achieve the very highest possible quality of life. Requirements EDUCATION/TRAINING: Required: High School diploma or GED Some basic prior human services trainings Preferred: Advanced training in human services work Training in Motivational Interviewing and Trauma - Informed Care Knowledge/Experience: Required: Minimum of one (1) year of prior work experience working with individuals suffering from complex disabilities in a shelter, community residence, or in an inpatient setting Experience maintaining a safe environment for clients in a program setting Experience as a human services team member Familiarity with the concepts of rehabilitation and consumer empowerment Experience working with dually diagnosed individuals Experience assisting people with ADL skills Effective writing and verbal communication skills Preferred: Previous experience working with a Housing First/Stabilization model Experience working with the homeless population Salary Description $21.40 - $30 per hour

Full-time Description SCHEDULE: Sunday -Thursday 11pm-7:30am Pays $21.40 - $28.00 per hour plus $2.00 (shift differential pay) for every hour worked between 11:00pm - 7:00am (Salary ranges provided are based on relevant experience and skill set) LOCATION: All General Lodging locations (Charlestown and South End), depending on need SUMMARY OF THE POSITION: The Mobile Overnight Counselor will be assigned on a nightly basis to the Supportive Housing locations with the greatest level of need for overnight staff due to health or behavioral challenges within the house. Mobile Overnight Counselors are also a part of the on-call emergency response team, and as such will frequently be called to leave their assigned building to respond to a request for help elsewhere. The Mobile Overnight Counselor will provide an awake nighttime presence, doing regular rounds throughout the building, being available to tenants as necessary, assisting with regular daily tenant wellness checks, observing and upholding the rights of tenants, overseeing occupancy agreement and house rule compliance, setting limits when appropriate, and providing crisis intervention as necessary. Mobile Overnight Counselors will contribute to the physical upkeep of the building by noting any housekeeping or maintenance issues that arise during their shift, resolving these problems themselves as possible and forwarding concerns on to appropriate staff. The Mobile Overnight Counselor will assist with organizing and maintaining required resources and tools at each building. Occasional daytime availability will be required for trainings, court proceedings, meetings and other obligations. This person will be an important member of a team, which has as its goal assisting our tenants to achieve the very highest possible quality of life. Requirements EDUCATION/TRAINING: REQUIRED: High School diploma or GED Valid MA driver's license and access to a personal vehicle Computer literacy: Outlook, Word and Excel PREFERRED: Bachelor's degree Bilingual English/Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: Excellent written communication skills 6+ months Experience working with people who have been homeless and/or 6+ Experience working with people with substance use disorder and/or mental health challenges PREFERRED: Knowledge of Crisis-Intervention Techniques, CPR/FA Certification· Experience providing detailed documentation · Experience working with p Salary Description $21.40 - $28.00 DOE

SCHEDULE: Sunday -Thursday 11pm-7:30am Pays $21.40 - $28.00 per hour plus $2.00 (shift differential pay) for every hour worked between 11:00pm - 7:00am (Salary ranges provided are based on relevant experience and skill set) SUMMARY OF THE POSITION: The Mobile Overnight Counselor will be assigned on a nightly basis to the Supportive Housing locations with the greatest level of need for overnight staff due to health or behavioral challenges within the house. Mobile Overnight Counselors are also a part of the on-call emergency response team, and as such will frequently be called to leave their assigned building to respond to a request for help elsewhere. The Mobile Overnight Counselor will provide an awake nighttime presence, doing regular rounds throughout the building, being available to tenants as necessary, assisting with regular daily tenant wellness checks, observing and upholding the rights of tenants, overseeing occupancy agreement and house rule compliance, setting limits when appropriate, and providing crisis intervention as necessary. Mobile Overnight Counselors will contribute to the physical upkeep of the building by noting any housekeeping or maintenance issues that arise during their shift, resolving these problems themselves as possible and forwarding concerns on to appropriate staff. The Mobile Overnight Counselor will assist with organizing and maintaining required resources and tools at each building. Occasional daytime availability will be required for trainings, court proceedings, meetings and other obligations. This person will be an important member of a team, which has as its goal assisting our tenants to achieve the very highest possible quality of life. Requirements EDUCATION/TRAINING: REQUIRED: * High School diploma or GED * Valid MA driver's license and access to a personal vehicle * Computer literacy: Outlook, Word and Excel PREFERRED: * Bachelor's degree * Bilingual English/Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: * Excellent written communication skills * 6+ months Experience working with people who have been homeless and/or 6+ Experience working with people with substance use disorder and/or mental health challenges PREFERRED: * Knowledge of Crisis-Intervention Techniques, CPR/FA Certification· Experience providing detailed documentation · Experience working with p

Job DescriptionDescription: SCHEDULE: Sunday -Thursday 11pm-7:30am Pays $21.40 - $28.00 per hour plus $2.00 (shift differential pay) for every hour worked between 11:00pm - 7:00am (Salary ranges provided are based on relevant experience and skill set) LOCATION: All General Lodging locations (Charlestown and South End), depending on need SUMMARY OF THE POSITION: The Mobile Overnight Counselor will be assigned on a nightly basis to the Supportive Housing locations with the greatest level of need for overnight staff due to health or behavioral challenges within the house. Mobile Overnight Counselors are also a part of the on-call emergency response team, and as such will frequently be called to leave their assigned building to respond to a request for help elsewhere. The Mobile Overnight Counselor will provide an awake nighttime presence, doing regular rounds throughout the building, being available to tenants as necessary, assisting with regular daily tenant wellness checks, observing and upholding the rights of tenants, overseeing occupancy agreement and house rule compliance, setting limits when appropriate, and providing crisis intervention as necessary. Mobile Overnight Counselors will contribute to the physical upkeep of the building by noting any housekeeping or maintenance issues that arise during their shift, resolving these problems themselves as possible and forwarding concerns on to appropriate staff. The Mobile Overnight Counselor will assist with organizing and maintaining required resources and tools at each building. Occasional daytime availability will be required for trainings, court proceedings, meetings and other obligations. This person will be an important member of a team, which has as its goal assisting our tenants to achieve the very highest possible quality of life. Requirements: EDUCATION/TRAINING: REQUIRED: High School diploma or GED Valid MA driver's license and access to a personal vehicle Computer literacy: Outlook, Word and Excel PREFERRED: Bachelor's degree Bilingual English/Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: Excellent written communication skills 6+ months Experience working with people who have been homeless and/or 6+ Experience working with people with substance use disorder and/or mental health challenges PREFERRED: Knowledge of Crisis-Intervention Techniques, CPR/FA Certification· Experience providing detailed documentation · Experience working with p

SCHEDULE: Sunday -Thursday 11pm-7:30am Pays $21.40 - $28.00 per hour plus $2.00 (shift differential pay) for every hour worked between 11:00pm - 7:00am (Salary ranges provided are based on relevant experience and skill set) LOCATION: All General Lodging locations (Charlestown and South End), depending on need SUMMARY OF THE POSITION: The Mobile Overnight Counselor will be assigned on a nightly basis to the Supportive Housing locations with the greatest level of need for overnight staff due to health or behavioral challenges within the house. Mobile Overnight Counselors are also a part of the on-call emergency response team, and as such will frequently be called to leave their assigned building to respond to a request for help elsewhere. The Mobile Overnight Counselor will provide an awake nighttime presence, doing regular rounds throughout the building, being available to tenants as necessary, assisting with regular daily tenant wellness checks, observing and upholding the rights of tenants, overseeing occupancy agreement and house rule compliance, setting limits when appropriate, and providing crisis intervention as necessary. Mobile Overnight Counselors will contribute to the physical upkeep of the building by noting any housekeeping or maintenance issues that arise during their shift, resolving these problems themselves as possible and forwarding concerns on to appropriate staff. The Mobile Overnight Counselor will assist with organizing and maintaining required resources and tools at each building. Occasional daytime availability will be required for trainings, court proceedings, meetings and other obligations. This person will be an important member of a team, which has as its goal assisting our tenants to achieve the very highest possible quality of life. Requirements EDUCATION/TRAINING: REQUIRED: High School diploma or GED Valid MA driver's license and access to a personal vehicle Computer literacy: Outlook, Word and Excel PREFERRED: Bachelor's degree Bilingual English/Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: Excellent written communication skills 6+ months Experience working with people who have been homeless and/or 6+ Experience working with people with substance use disorder and/or mental health challenges PREFERRED: Knowledge of Crisis-Intervention Techniques, CPR/FA Certification· Experience providing detailed documentation · Experience working with p Salary Description $21.40 - $28.00 DOE

The Non-Secure Detention Counselor plays a vital role in ensuring the safety, well-being, and positive development of at-risk youth in a short-term residential detention facility. Responsible for supervising the daily activities of youth, the counselor provides a safe, structured, and therapeutic environment. The facility houses residents for short-term stays, during which staff ensure that all youth adhere to program schedules, maintain proper behavior, and participate in daily activities. In this dynamic environment, the counselor will work collaboratively with leadership to address any concerns and support the facility's mission to foster a safe and supportive space for youth during their stay. Qualifications Job Responsibilities • Account for welfare and well-being of youth at all times. Model appropriate behavior standards for youths. Must maintain visual sight of youth in the program. • Counsel youth on an individual and group basis to assist with adjustment/transition to the program. Ensure youth follow and participate in program schedules. Communicate any concerns with youth are brought to the attention of program leadership. • Assist with daily meal preparation. • Assist with security and safety of youth and facility. • Adheres to agency policies and procedures; follows and supports agency mission, vision and values including participating in internal surveys and data collection for continuous improvement initiatives. Job Requirements Minimum of High School/GED required. 1 year + experience working with youth and families required; Associates Degree can be substituted for the 1-year experience. (Human Services for related field) Experience working with at risk youth in detention/residential facility preferred. Successful completion of on-the-job training for Certification in Therapeutic Crisis Intervention (TCI) and First Aid/CPR certification following on-the-job training. Must be able to work a flexible schedule with variable hours including day, evening, weekend, holiday and subject to call hours. Valid Driver's License, with acceptable driving history to the Agency Travel is required. Ability to coordinate and plan travel for visits and appointments in efficient manner. Ability to work with economically and culturally diverse population. Skills: Verbal and written communication skills. Equal Opportunity Employer Together for Youth is an equal opportunity employer and does not discriminate on the basis of age, race, creed, color, national origin, sexual orientation, military status, sex, pregnancy, gender identity or expression, disability, marital status, or any other basis covered by appropriate law. We are committed to fostering an inclusive, equitable, and accessible environment where diversity is valued and recognized as a source of strength and enrichment. We seek to attract talented people from a diverse range of backgrounds and cultures. As a federal contractor, Together for Youth will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) #NSDCAN