Business Analyst jobs at Pinnacle Technical Resources - 8717 jobs

MANTECH seeks a motivated, career and customer-oriented Counterintelligence Cyber Threat Technical Analyst to join our team in Springfield, VA or St. Louis, MO. Responsibilities include but are not limited to: Ensure Reporting Excellence & Process Adherence: Guarantee the completion of accurate and timely reports, ensuring all processes and activities align with established timeframes and standard operating procedures. Provide Comprehensive CI Cyber Support: Offer written and technical analysis to support teammates in completing forensic reports, CI Cyber inquiries, and all recurring monthly, quarterly, and annual CI Cyber Threat reports, contributing to a deeper understanding of specific threats. Conduct Threat Detection and Analysis: Detect anomalous network activity through data analysis, evaluate intrusion detection systems, incident tickets, event and log analysis, and security change tracking. Perform thorough threat analysis, generate forecasts and alerts, and recommend effective countermeasures. Investigate Malicious Code and Mitigate Risks: Investigate instances of malicious code to determine attack vectors, payloads, origins, and the extent of damage or data exfiltration. Identify risks to computer systems and propose corrective actions or software recommendations to mitigate malware intrusions. Develop Requirements and Document Best Practices: Identify, analyze, define, and coordinate user, customer, and stakeholder needs, translating them into technical requirements. Document best practices, lessons learned, processes, and procedures for quality assurance. Minimum Qualifications: 7+ years Network Analysis experience. Identify, decipher, and understand network artifacts. Possess or obtain certification to comply with DoD 8570.01-M Information Assurance (IA) requirements within one calendar year of assignment. Shall possess or obtain and maintain IA III certification. Desired Qualifications: Credentialed graduate of an accredited federal or DoD CI training academy. Bachelor's degree in a Science, Technology, Engineering or Mathematics discipline. Possess a DoD Cyber Crimes Investigator certification. Possess a post-graduate degree in a Science, Technology, Engineering or Mathematics discipline. Experience with malware analysis. Clearance Requirements: Must have a TS/SCI with the ability to pass a Poly Physical Requirements: The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.

CV Resources is partnering with a real estate firm in search for a MRI Super User (MRI Web) with a strong property accounting background to serve as the functional and reporting expert for the MRI platform. This role will own MRI data, reporting, queries, and system optimization, acting as the bridge between Accounting, Property Management, and IT/Systems. The ideal candidate is highly proficient in MRI Web, can write and modify queries, build custom reports, and understands how property accounting workflows, lease data, CAM, and financial reporting should function inside MRI. Key Responsibilities MRI System Ownership & Reporting Serve as the MRI Web subject matter expert for the organization Build, modify, and maintain MRI queries, reports, and dashboards Design and automate standard and ad-hoc reports for Accounting, Property Management, Asset Management, and Leadership Support month-end, quarter-end, and year-end reporting needs from MRI Ensure data integrity across leases, tenants, properties, GL, and CAM structures Troubleshoot data, reporting, and configuration issues in MRI Business & Accounting Support Partner closely with Property Accounting and Property Management teams to support: Financial reporting Lease administration CAM reconciliations Budgets and forecasts Translate business and accounting requirements into MRI configurations and reporting solutions Support lease setup, amendments, CAM structures, and billing rules in MRI Assist with system enhancements, process improvements, and reporting automation System Administration & Optimization Own MRI Web configuration, security roles, and user access (in partnership with IT) Document system processes, reporting logic, and data structures Identify opportunities to improve reporting speed, accuracy, and usability Serve as primary liaison with MRI support and consultants as needed Qualifications Required 3+ years of hands-on MRI (preferably MRI Web) experience Proven experience writing MRI queries and building custom reports Strong property accounting background (commercial real estate preferred) Solid understanding of: General ledger Lease administration Tenant billing CAM Financial statements Advanced Excel skills

A global technology consulting firm is seeking a Principal ServiceNow Business Analyst SME HRSD in New York. This role involves collaborating with stakeholders to gather and analyze requirements, maintain documentation, and support the implementation of ServiceNow solutions. Required qualifications include a Bachelor's degree in a relevant field and over 3 years of experience in ServiceNow, specifically within the HRSD module. The position offers competitive compensation and a comprehensive benefits package. #J-18808-Ljbffr

Location: San Francisco, CA (Hybrid Role). Positions also available in Los Angeles, Seattle, Portland, Salt Lake City. Job Category: Product Analyst Contract (Long Term) Current openings: 1 Posted: orn 1/13/2026 Details: Stefanini Group is hiring! Contact: Akash Gupta: ************ / ************************* (W2 candidates only) We're looking for a well‑rounded person who has experience working on Agile teams, facilitating SCRUM processes, and supporting customer releases/feature implementations - Hybrid. Responsibilities Reviews current internal systems and platforms and makes recommendations to the backlog to implement feature updates or bug fixes. Facilitates scrum processes, protects the team from interference and helps remove impediments so that the team can deliver sprint goals and PI objectives. Researches market trends and creates product requirements documents, which capture business reasons for new ITS products or services. Establishes core knowledge of industry norms and stays abreast of latest developments. Understands key technologies and platforms, integration best practices and incorporation of third‑party APIs and open‑source/reusable components. Develops internal relationships with Product Owners to facilitate product implementation throughout other divisions. Collaborates with cross‑functional teams to establish initial product buy‑in and with quality assurance and project management to facilitate acceptance testing of releases. Works with communications to develop user guides, training and training schedules for different stakeholder groups. Participates in the planning for future changes Textile to products and services. Analyzes product metrics post‑release to proactively identify and optimize user experience and product performance. Works with business partners within one department to develop technology solutions that align with business and technical strategies. Manages one product güvenlik or service. Serves as a product team member. 罚> #LI-AG #LI-HYBRID Qualifications 0‑2 years experience in developing innovative technical products. Bachelor's degree in Computer Science, Information Systems, Business, Economics, or similar discipline or equivalent work experience. Knowledge of several software development life cycle methodologies; Agile SCRUM is desirable. Experience with Agile project management tools (Jira, Confluence). Strong analytical, teamwork, leadership, critical thinking, multitasking, and time management skills and the ability to influence successfully in a highly matrix or virtual organization. Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses-arm other incentives. Stefanini takes moot pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face‑to‑face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers. About Stefanini Group The Stefanini Group is a global provider of offshore on‑shore and near‑shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company. Pay Range $54.00 - $59.00 #J-18808-Ljbffr

Role Description: Conducts project initiation activities to identify current and future state requirements. Works with business and Information Systems staff to determine needs and produce Requirements Definition document that completely and clearly defines the requirements within the established timeframe. Ensures documented requirements are clear, concise, complete, and meet established agency guidelines and standards. Assists with the development of applicable processes and templates as needed and directed by project leadership to ensure documentation is in a standard, easy to use, and repeatable format. Assist DHP's Procurement team to translate requirements that will be incorporated into a Statement of Work (SOW). Required: Knowledge of COTS applications and platforms Knowledge of SasS applications and platforms Extensive experience in business analysis, requirements documentation, system development life cycle, and agile application development Extensive experience defining and documenting user requirements from multiple sources, with the ability to prepare complex documents to effectively Extensive experience defining and documenting business processes and mapping or developing processes in a new system. Experience conducting meetings and documenting project decisions Ability to successfully participate in a project team, help foster a team environment, and effectively communicate both orally and in writing. Highly desired Experience with COTS applications and migrating to a Low-Code software as Service (SaaS) application. Nice to have Experience/knowledge with the VITA Procurement process or similar experience. General knowledge of VITA and their governance of agencies such as DHP. Experience/knowledge of professional licensure such as medical licenses.

For more details, please connect with Kalpana Rai at ************ or email at ********************** End Client: State of New York Job Title: Business Analyst Duration: 24 Months Contract No. of Hours- 40 Hours Per Week Interview Type: Telephonic Department: NYS Office of Children and Family Services Required Skills: 60 months experience with writing business process definition, business rules and business process decompositions, experience extracting business rules from existing computer applications and systems. 60 months experience in Change Management planning and implementing change, including analyzing business processes for efficiency and compliance with New York State and/or Federal regulations. 60 months experience working directly with users in a human services arena providing training or technical assistance either in a classroom or in a work environment. 60 months experience working in a Health and Human Services based system. 60 months experience analyzing applications that use relational databases such as Oracle and application tools such as COGNOS. 60 months experience using Microsoft Suite and ability to manipulate software such as Excel, Access, and Project to manipulate data. 60 months experience with child welfare programs. 60 months experience interpreting State and Federal laws and regulations governing health and human services programs. Responsibilities: Primary duties include working closely with OCFS, the local social services districts, and the Foster Care agencies in Region 3 to achieve the Casework Contact Assurance goals. The position will also support the Regional Office in the monitoring of the voluntary agencies case management/case planning responsibilities including compliance with OCFS child safety and CPS monitoring requirements. Primary duties will include collecting, analyzing, and documenting the required data, information and goals and transferring the same to the senior analyst team. The candidate will review business process and requirements of voluntary agencies, elicit requirements from them using interviews, surveys, site visits, and business process descriptions. Communicate and collaborate with OCFS staff, local social services district staff (the Administration for Children's Services) and voluntary agency staff to analyze information needs and ensure recommended solutions are implemented. Provide on-site monitoring to New York City Administration for Children Services (ACS) and Voluntary Child Care agencies located in the NYC region to address casework quality and quantitative standards in addition to review and analyses of Family Assessment and Service Plans quality and timeliness. Review data collection and analysis in Data Warehouse to assess the impact of policies and procedures and provide for greater adherence to the principles of the federal standard. Identify barriers to achieving the required standards for Districts and Agencies. Review data reports from Datawarehouse to focus misidentifying documentation, also known as Multiple person identifiers (MPIDS) which may impact casework contact. Support Local Districts and Voluntary Agencies to ensure that the casework contacts are properly identified and remediate MPIDS. Ensuring all support activities are executed on schedule, including but not limited to distribution of materials for meetings, coordinate meeting activities as needed, distribute team communications, collect status reports, and develop or distribute team communications. Working with OCFS management, Program Leads, and Business Analysis team on different aspects of the project life cycle to ensure requirements are defined accurately, reports meet the defined requirements, and they are distributed and reported efficiently and accurately. Ensuring users receive appropriate support for related recommendations, fixes and enhancements and existing documentation is updated accurately. Generate report of findings to OCFS, Program Leads, and Business Analysis team. Support how stakeholders view the team as proactive and responsive to their agency needs. Performing business analysis documentation and research, working with key users in the continual improvement of business processes within their functional areas. Any other duties deemed necessary by the Regional Office, that impact permanency for youth. V Group Inc. is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/contracts with the following states: CA, FL, GA, MD, MI, NC, NY, OH, OR, PA,TX, VA, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant. Website: ***************** LinkedIn: ********************************* Facebook: ************************* Twitter: *************************

Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your location Select your location IndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Atlanta, Austin, Bellevue, Berwyn, Bridgewater, Brooklyn, Burlington, Chicago, Columbia, Dallas, Guaynabo, Houston, Irving, Mclean, Nashville, New York, San Francisco, Santa Clara, Seattle, Southfield, Tampa, Westerville# Principal ServiceNow Business Analyst SME HRSDChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.The base compensation range for this role in the posted location is: $125,000 to $150,000 Base Pay US Dollars.Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.It is not typical for candidates to be hired at or near the top of the posted compensation range.In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.**Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.** In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:* Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave* Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)* Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)* Life and disability insurance* Employee assistance programs* Other benefits as provided by local policy and eligibility**Important Notice:** Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.**Disclaimers**Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Click the following link for more information on your rights as an Applicant in the United States.Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.## Job DescriptionOur Princiapl ServiceNow Business Analyst (BA) SME HRSD plays a critical role in bridging business needs with technical capabilities on the ServiceNow platform specific to HRSD. This client-facing role involves gathering requirements, facilitating workshops, translating business logic into technical specifications, and supporting the implementation of ServiceNow solutions within the HRSD ServiceNow module.## Requirements**Key Responsibilities** Requirements Gathering & Analysis Lead workshops to collect and document business and technical requirements in the HRSD module area. Translate complex technical specifications into business logic and vice versa. Collaborate with stakeholders to evaluate HRSD ServiceNow capabilities and enhancements. Documentation & Communication Create user stories, process guides, end-user documentation, and playbooks. Document enhancement requests and technical specifications related to the HRSD module. Maintain clear communication with stakeholders regarding status updates and feasibility assessments. Platform Expertise & Collaboration Maintain deep knowledge of ServiceNow modules including IT Workflows, CRM Workflows, HRSD, Security & Risk, AI, etc. Partner with ServiceNow architects, developers and provisioning analysts to ensure alignment of business and technical objectives. Support UAT sessions and training for various client personas. Agile & Delivery Support Write user stories to be configured by technical developers. Work within Agile frameworks to support sprint planning and execution. Proactively identify risks, issues, and blockers and communicate through appropriate channels. Ensure deliverables are complete, consistent, and aligned with customer expectations.**Required Qualifications** Bachelor's degree in Computer Science, Information Systems, or related field. 3+ years of experience as a Business Analyst or Product Specialist in ServiceNow environments including HRSD module. ITIL Foundation Certification (v4). Strong oral and written communication skills. Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate.**Preferred Qualifications** Experience #J-18808-Ljbffr

We're helping upstream and midstream operators adopt artificial intelligence at scale. As an AI Business Analyst, you'll bridge operations and technology - capturing business needs, documenting workflows, and driving the adoption of AI-powered tools, copilots, and predictive insights. You'll work with engineers, developers, and data scientists to translate field challenges into intelligent solutions that deliver measurable ROI. What you'll do: Shape requirements for AI/ML and digital solutions. Support copilots, agents, predictive dashboards, and workflow automation. Drive testing, training, and adoption of new AI tools. Partner with stakeholders to unlock efficiency, safety, and sustainability gains. What we're looking for: Strong business analysis and stakeholder skills. Oil & gas operational knowledge (land, accounting, D&C, production, SCADA, PI, logistics). Familiarity with cloud and AI platforms (Azure, Power Platform, OpenAI). Curiosity and passion for making AI real in the field. Be part of the team bringing AI into oil & gas operations - moving beyond digital workflows to intelligent decision-making. We are actively recruiting for our growing project pipeline focused on AI transformation and adoption.

Healthcare Business Analyst - Application Enhancements (Salesforce) The Healthcare Business Analyst will support digital application enhancement initiatives across CRM platforms built on Salesforce. This role partners closely with product owners, technical teams, and cross‑functional business stakeholders to translate business needs into scalable, high‑quality solutions. The ideal candidate combines strong analytical thinking, user‑journey understanding, and hands‑on experience with modern CRM platforms. Key Responsibilities: Requirements & Analysis Conduct detailed requirement‑gathering sessions with business and technical stakeholders. Translate business needs into clear user stories, acceptance criteria, process flows, and functional specifications. Analyze current‑state systems and propose optimized future‑state workflows. Facilitate grooming, prioritization, and backlog management for enhancement features. Platform‑Specific Responsibilities - Salesforce (CRM & Experience Cloud) Translate business needs into requirements for Sales Cloud, Service Cloud, Experience Cloud, or Marketing components. Work with admins and developers on configuration, automation, workflows, validations, and integration changes. Support data quality improvements, data mapping, and field‑level requirement clarifications. Review and verify functional test cases related to Salesforce enhancements. Project Execution & Delivery Partner with product owners on roadmap planning, release planning, and prioritization. Collaborate closely with UX, QA, engineering, and architecture teams. Support UAT planning, test execution, and defect triage. Track enhancement progress, risks, and impacts; communicate clearly with leadership and delivery teams. Required Skills & Qualifications Core Business Analysis Skills Healthcare domain experience. Strong experience in requirements elicitation, documentation, and stakeholder engagement. Proficiency in creating user stories, process maps, data flows, and functional specifications. Strong problem‑solving skills with the ability to propose system‑aligned, scalable solutions. Experience working in Agile/Scrum delivery frameworks. Technical & Platform Skills Working knowledge of Salesforce (Sales/Service Cloud, automation, flows, validation rules, permissions, integrations). Understanding of REST/SOAP APIs, integrations, and data mapping concepts. Familiarity with CRM governance and usability standards. Tools & Methodologies Experience with Jira/Azure DevOps for backlog management. Ability to work with UX teams using wireframes and prototypes. Ability to create test plans, support UAT, and validate delivered functionality. Soft Skills Excellent verbal and written communication skills. Strong stakeholder management across business and technical teams. Ability to work independently and drive clarity in ambiguous environments. Analytical mindset with attention to detail and follow‑through. Preferred Experience Exposure to healthcare, non‑profit, or mission‑driven digital transformation environments. Experience supporting CRM modernization, patient/member journeys, or digital engagement experiences. Life at Sogeti: Sogeti supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: Flexible work options 401(k) with 150% match up to 6% Employee Share Ownership Plan Medical, Prescription, Dental & Vision Insurance Life Insurance 100% Company-Paid Mobile Phone Plan 3 Weeks PTO + 7 Paid Holidays Paid Parental Leave Adoption, Surrogacy & Cryopreservation Assistance Subsidized Back-up Child/Elder Care & Tutoring Career Planning & Coaching $5,250 Tuition Reimbursement & 20,000+ Online Courses Employee Resource Groups Counseling & Support for Physical, Financial, Emotional & Spiritual Well-being Disaster Relief Programs About Sogeti Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation. Become Your Best | ************* Disclaimer: Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant ************************************************************************** Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

IDR is seeking an IAM Business Analyst to join one of our top clients in a remote capacity. This role is essential in advancing our client's DevOps initiatives, focusing on security, compliance, and efficient user access. If you are eager to be part of a growing organization and thrive in a collaborative, team-oriented environment, please apply today! Position Overview/Responsibilities for the IAM Business Analyst: Gather and analyze IAM requirements from stakeholders to align with security and business goals. Collaborate with IT teams to design and implement IAM solutions that meet security standards. Conduct gap analyses to ensure compliance with regulatory standards like ISO 27001. Optimize identity management procedures, user experience, and access control models. Support integration of IAM solutions with systems and APIs, resolving access-related issues. Required Skills for IAM Business Analyst: Strong understanding of interoperability protocols such as SAML, OAuth, and SCIM. Proficiency in IAM processes, including RBAC, provisioning, and deprovisioning. Excellent communication skills to convey technical concepts to non-technical audiences. Proven problem-solving abilities in complex security and access management scenarios. Bachelor's or Master's degree in Computer Science, Cybersecurity, Information Technology, or a related field. Specialized certifications like CISSP or CISM are highly desirable. What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation, legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role We're looking for talented individuals to join our Global Content Business Consulting team, where you'll help shape commercial strategies, processes and operations for the world's leading Life Sciences organizations. This team leads innovation and partnership in areas related to content management, creation, review, approval, planning, and distribution of content. They help identify the root of business issues, define critical success factors, and develop structured, high-impact approaches to solutions, ultimately building critical customer relationships. If you're ready to accelerate your career by leading commercial content strategies in a fast-paced, innovative environment, this opportunity is waiting. This is a remote, full-time permanent role with Veeva. This is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position. What You'll Do Provide oversight and direction on customer engagements, steering the project team and owning senior customer relationships and escalations Build customer relationships and own business development pursuits including organic growth/selling through delivery, proposals and RFPs, and SOW development Prepare customers to adopt Veeva AI solutions in their content operating model and business processes, focusing on efficiency and productivity gains MLR transformation efforts including operating model, tier‑based review, and optimization of Veeva product capabilities Build an operating model for global‑to‑local content reuse Hone Digital Asset Management (DAM) processes and bring Modular Content adoption to the Life Sciences industry Establish metadata governance and content standards Prepare for the FDA's Requirement on Electronic Submissions Set the strategic direction and define key performance indicators for increased efficiency throughout the content end‑to‑end digital supply chain Develop content analytics dashboards and identify insights on content effectiveness Develop and Deliver comprehensive change management programs in support of the rollout of PromoMats/MedComms or new functionalities within each Requirements 10+ years of experience within a management consulting firm or marketing agency Experience with business development, scoping, and managing senior client relationships Background and industry experience within the commercialized product or brand domain landscape preferred Strong track record of experience delivering client advisory engagements Core management consulting skills, including: workshop facilitation, client presentations, project management, change management, and ability to develop structured approaches/methodologies to business problems Strong analytical and problem‑solving skills and excellent oral and written communication skills Ability to travel roughly 25% but this can vary depending on engagement Experience working with a content management system; preferably, Veeva Vault PromoMats or MedComms Bachelor's degree is required Perks & Benefits Medical, dental, vision, and basic life insurance Flexible PTO and company paid holidays Retirement programs 1% charitable giving program Compensation Base pay: $120,000 - $250,000 The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus. Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com. #J-18808-Ljbffr

IDR is looking for a UKG Business Analyst to join our client's growing team in Las Colinas for a direct hire position! If you are a detail-oriented person with great communication and organizational skills and are looking to join a great team, please apply today! Position Overview: The manager is seeking a true Business Requirements Analyst to support a long-term UKG Pro Workforce Management implementation. This role will act as the primary business-side analyst, partnering closely with a third-party implementation partner while owning internal requirements and analysis work. Top Skills: 5+ years as a Business Analyst or Business Systems analyst 3+ years of experience working with UKG Workforce Management (Time and Attendance) Prior experience handling UKG implementation projects Hands-on experience with Root Cause Analysis, Requirements, and Configuration of tools Must have strong communication skills to speak with implementation partner and senior leadership What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 10 years in a row

The Senior Business Analyst will be responsible for the identification of solutions to meet the business needs of both internal and external clients and stakeholders. The ideal candidate would have experience in both agile (scrum/kanban) and waterfall project execution methodologies. Essential Duties/Responsibilities: • Interacts with business stakeholders and subject matter experts to understand project charters, business cases and objectives to gather, document and analyze business needs and translate to requirements or user stories for project execution and delivery. • Utilizes business experience and skills to assess and advise on the practicality of alternatives, mitigating technical limitations with operational realities, to produce fit-for-purpose solutions. • Applies available standards, methods, and tools in an effective way to produce deliverables for design, testing and implementation. • Takes responsibility for investigative work to determine the business requirements that provide value to both internal and external customers. • Works collaboratively with management, employees, and project and development teams to execute on prioritized work and ensure objectives, timelines and quality are met as expected. • Builds and maintains strong relationships with all project stakeholders, including IT and business stakeholders. • Provides level-of-effort regarding scope and complexity of business analysis deliverables and holds him/herself/themselves to the commitments made for business analysis deliverables. • Manages requirements gathering and application gap analysis. • Maps process in both current and future state to identify optimization, improvements and controls • Supports project teams through all aspects of project execution including discovery, requirements gathering, user story creation, execution of testing. • Facilitates User Acceptance Testing, including defect management. Minimum Requirements: • Bachelor's degree preferred; experience may be considered in lieu of a degree. • 2+ years of experience in energy industry environment. • Minimum of 5 years of experience in analyzing and developing business processes and participating in business processes and system improvement efforts. • Minimum of 5 years' experience working in agile product teams or project-based teams. • Experience working with stakeholders who have competing priorities and gaining alignment to deliver value-add projects and features. Preferred Qualifications: • Experience with utilizing project management methodologies including waterfall, scrum, and kanban. • Experience serving as a product owner on a team, project, or initiative. • Collaboration on user experience planning with cross-functional design and development teams. • Ability to deliver real and measurable results. • Strong verbal and written communication skills. • Excellent interpersonal and leadership skills. • Collaborative team player • Strong process mapping abilities • Experience working and presenting with senior leadership Additional Knowledge, Skills and Abilities: • Knowledge of project management methodologies including waterfall and agile. • Knowledge of business analysis tools and techniques. • Knowledge of agile, kanban, and scrum ceremonies. • Experienced user of Microsoft Excel, Word, PowerPoint, Power BI, Visio and agile planning tools such as Azure DevOps. • Strong problem-solving, organizational, and time management skills. • Able to work independently and adaptable to changing priorities

A leading freelance data services provider is seeking a Data Moderator-Analyst focusing on AI Data Collection. This role requires a Bachelor's degree in a quantitative field and 1+ years of experience in data analysis. Key responsibilities include executing data collection processes, analyzing data trends, and creating reports for stakeholders. Join us to be part of a trusted data community, with an hourly pay rate between $17.00 and $20.00, onsite in specified locations. #J-18808-Ljbffr

⭐ - Featured Role | Apply direct with Data Freelance Hub This role is for a Data Moderator-Analyst focused on AI Data Collection, requiring a Bachelor's in a quantitative field and 1+ years of relevant experience. Contract length is 4-6 months, with a pay rate of $17.00 - $20.00 per hour, onsite in specified locations. Locations Brooklyn - 1090 Carroll Street, Apt 1R, Brooklyn, NY 11225 Bordentown - 348 Farnsworth, Bordentown, NJ Jersey City - 932 Summit Ave, Jersey City, NJ 07307 Las Vegas - 1237 Darmak Drive, Las Vegas, NV 89102 Atlanta, GA & Cleveland, OH - Onsite Key Responsibilities Data Sourcing and Collection: Execute and monitor data collection processes to acquire diverse, high-volume, and high-quality data sets essential for training AI/ML models. Collaboration: Work with Data Engineers and Scientists to define and implement robust data collection methodologies and pipelines. Analysis and Reporting: Conduct descriptive and diagnostic analysis on collected data to identify trends, patterns, and issues that could impact model performance. Statistical Validation: Utilize statistical methods to validate data samples and test hypotheses related to data distribution and model requirements. Reporting & Visualization: Create clear, concise reports and visualizations (e.g., dashboards) to communicate data collection progress, quality metrics, and key findings to technical and non-technical stakeholders. Required Qualifications Bachelor's degree in computer science, data science, statistics, mathematics, or a related quantitative field. Freshers/ Recent Graduate/Interns/1+ years of experience working as a Data Analyst or in a similar role involving extensive data manipulation and quality assurance. Soft Skills Analytical and Problem-Solving: Proven ability to analyze complex data issues and develop practical, data-driven solutions. Communication: Excellent written and verbal communication skills to articulate technical findings clearly to diverse audiences. Attention to Detail: Meticulous approach to data management and quality control, critical for AI performance. Collaboration: Ability to work effectively within a cross‑functional team of Data Scientists, Engineers, and Domain Experts. Freelance data hiring powered by an engaged, trusted community - not a CV database. Pay: $17.00 - $20.00 per hour Work Location: In person #J-18808-Ljbffr

**Federal Project - Applicant must be a United States Citizen with Active or Interim Secret Clearance** Baer is looking for numerous SAP Business Process SMEs for a 12+-month Federal project. Title: SAP Business Process SME Location: Remote with limited travel to one of the following locations: Patuxent River, MD; Mechanicsburg, PA; San Diego, CA; or Norfolk, VA Duration: 12+ months Alignment: W2 or C2C (Vendors Not Permitted) Project Overview: Our client is leading the technical upgrade of their critical Financial and Procurement systems for a major branch of the Department of Defense (DoD), transitioning from SAP ECC to S/4 HANA. The project focuses on a fit-to-standard approach, minimizing customizations and aligning with S/4 HANA's standard configuration. Key efforts include defining requirements for the upgrade and supporting business process re-engineering. Role Overview: Process SMEs provide deep functional expertise across one or more end-to-end business process areas, supporting localized readiness, issue resolution, and process alignment as organizations prepare for and execute migration. Supported Process Areas: A2R - Acquire to Retire B2R - Budget to Report H2R - Hire to Retire O2C - Order to Cash P2P - Procure to Pay P2R - Plan to Report P2S - Plan to Stock Responsibilities include: Documenting and analyze current-state (“day in the life”) business processes. Developing end-to-end process flows, variance assessments, and RICEFW inventories. Conducting stakeholder interviews and working sessions with local users and Change Agents. Performing issue triage and root-cause analysis for functional and process issues. Assessing organizational readiness and identify risks to migration success. Translating business needs into prioritized reporting and dashboard requirements. Providing direct support before, during, and after migration events. Requirements: 7-10+ years supporting one or more Financial or Supply Chain process areas. Strong experience documenting complex business processes. Prior DoD or federal ERP program experience required. Army or Navy experience is preferred. Interim or Active Secret Clearance Required. Company Overview: Baer provides best-in-class engagement experiences for our consultants. Our job requirements are carefully vetted and are typically associated with pivotal programs offering tremendous opportunities to expand your skills leveraging the latest solutions. Baer is an equal opportunity employer including disability/veteran. ALL OPEN JOBS

At Master Technology Group (MTG), a team of talented individuals are shaping the future of technology integration. We have created a community of great people who show an uncommon level of care for our clients, colleagues, and community. We're looking for excited and motivated individuals who are as excited to build this organization as we are. Isn't it time you were a part of something great? JOB SUMMARY Master Technology Group (MTG) specializes in designing, installing, and servicing commercial property technologies across local and national markets. The ERP Analyst will provide Enterprise Resource Planning (ERP) systems and operational support throughout the project life cycle. The ideal candidate will play a key role in the advanced customization, configuration, and maintenance of MTG's ERP systems. This position involves in-depth analysis and testing of ERP processes and reporting to ensure optimal performance and alignment with corporate goals. The ERP Analyst collaborates with senior team members and provides expertise in addressing complex ERP-related challenges. In addition, the ERP Analyst will periodically support the Operations team in executing technology-related projects for our clients. To succeed, the ERP Analyst must possess excellent customer service skills and maintain strong professional relationships with all stakeholders, including employees, clients, vendors, and partners. Strong communication, administrative skills, organizational and multi-tasking capabilities are vital. The position is a full-time, in-office role that reports to the Manager of IT and Business Transformation. KEY DUTIES AND RESPONSIBILITIES Lead in the customization and configuration of advanced ERP workflows Conduct in-depth analysis of ERP systems to identify areas for improvement and optimization Collaborate with senior team members and cross-functional teams to gather requirements, design process improvements, and implement ERP solutions Perform comprehensive testing of ERP workflows to ensure compliance with corporate needs and industry standards Provide support for end-users and troubleshoot ERP-related issues Stay abreast of emerging ERP technologies and contribute to the continuous improvement of ERP processes Gain a thorough understanding of MTG services and operational processes Tracking and reporting overall progress and milestone status to Coordinators and Project Managers as needed Develop and maintain positive relationships with clients, fellow employees, vendors, and local service providers Coordinate resources to support the project completion process and assist with post-install document/program creation Administrative responsibility to support systems utilization, including but not limited to managing security settings, user access, change requests, and overall system configuration Stay informed of and communicate updates and improvements to systems and operational processes Coordinate reporting needs, generate reporting, and conduct high-level data analysis to support leadership in data-driven decision-making Develop custom reports based on departmental and overall company goals Evaluate and optimize workflow and define best practices Other related duties as required or assigned QUALIFICATIONS 3+ years of experience in a business operations role, ideally with expertise in reporting and business process automation Familiarity with enterprise-level ERP solutions, CRM solutions, data visualization tools, and project management solutions Ability to translate raw data into meaningful metrics Demonstrated experience in project management, formal or informal Ability to own and solve problems independently and as part of a cross-functional team Considerable experience with Microsoft applications (Word, Excel, PowerPoint, 365, etc.) Excellent organization skills and a passion for process and business systems, as well as process improvement Effective communication skills, written, verbal and visual (example: process mapping/workflow) Proven ability to multitask in a fast-paced environment Excellent interpersonal skills with the ability to work with a variety of stakeholders PERFORMANCE MEASUREMENTS Demonstrates a clear understanding of the key duties and responsibilities of the position Shows enthusiasm and effort to perform all aspects of the role effectively Exhibits competence and capability to execute key duties and responsibilities efficiently Consistently meets expected standards of quality and customer satisfaction Completes assigned tasks promptly and adheres to project deadlines Always represents MTG in a professional manner, embodying the company's standards of conduct and appearance Demonstrates sound decision-making through practical analysis, effective problem-solving, and good judgment Maintains effective working relationships and collaborates well within a team environment Communicates clearly and professionally, both verbally and in writing, including emails, reports, and correspondence Demonstrates reliability through consistent attendance, punctuality, and timely completion of tasks Alignment with and demonstration of MTG's Core Values: People First: Demonstrates humility, helpfulness, and genuine care for others Above and Beyond: Exhibits a “whatever it takes” mindset, actively contributing beyond minimum expectations Sense of Urgency: Responds promptly and diligently to organizational and client needs Team Player: Demonstrates respect, support, and collaboration, sharing expertise generously Do the Right Thing: Operates with honesty, integrity, transparency, and strong ethical standards COMPENSATION AND BENEFITS Base Salary $72,000 - $85,000+ DOQ Phone Stipend Medical, Dental & Vision Insurance 401k Match PTO Nice Healthcare Life Insurance - Company-provided STD / LTD - Company-provided Employee Referral Bonus Development Opportunities Master Technology Group is proud to be an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local laws.

Immediate need for a talented Senior Business Performance and Metrics Consultant. This is a 10 Months contract opportunity with long-term potential and is located in Charlotte, NC Atlanta GA and Raleigh NC (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 26-00222 Pay Range: $65 - $69.45/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Act as a liaison between cybersecurity metric owners, data engineers, and governance teams to ensure accurate and timely metric development. Support the documentation and validation of metric logic and data lineage. Coordinate and lead standing meetings to provide updates, manage timelines, and escalate blockers or data challenges. Review and validate data quality and completeness of metric inputs in coordination with data engineers. Support the development of root cause commentary and trend analysis for metrics that breach established thresholds. Partner with control and process owners to align metrics with applicable frameworks (e.g., NIST CSF, CIS, FFIEC). Prepare clear, concise executive-level summaries and presentations on metric performance and risk trends. Maintain oversight of multiple metrics in different stages of the build lifecycle, ensuring governance and consistency. Contribute to continuous improvement of the metrics program, including standardization, automation, and data quality enhancements. Key Requirements and Technology Experience: Key Skills; Security Data Metric, NIST, CSF,Data Governance Bachelor's degree or five years of related experience or an equivalent combination of education and experience In-depth knowledge of principles, practices, theories, and/or methodologies associated with the professional discipline (e.g., information technology, project management, finance, risk management, etc.) Understands foundational concepts of other related professional disciplines. Experience managing small projects Ability to interpret and explain complex information to a range of audiences and build consensus among different stakeholders. Ability to provide direction and mentor less experienced teammates Strong organizational skills with the ability to manage multiple priorities simultaneously. Excellent written and verbal communication skills, including experience drafting executive summaries. Proficiency in Microsoft Excel, PowerPoint, and collaboration tools (e.g., Teams, SharePoint). 5-7 years of experience in cybersecurity, risk management, technology project coordination, or data analytics. Familiarity with cybersecurity domains (e.g., vulnerability management, DLP, IAM, cloud security, incident management). Working knowledge of risk and performance metric design, including KRIs, KPIs, and operational indicators. Experience gathering and documenting business requirements and translating them into actionable data or metric logic. Basic understanding of SQL or ability to read data dictionaries and data mappings. Exposure to cyber control frameworks such as NIST CSF, ISO 27001, or CIS. Exposure to Agile or iterative project delivery methods. Our client is a leading Banking Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Shift : Monday-Friday 8:00-4:30 CT (flexible hours) What level of experience, certifications, and specific skills are required? 1. 1-3 years Genesys Cloud experience 2. Experience updating and maintaining data tables 3. Experience managing operating schedules and schedule groups. Summary: The Consulting Configuration Analyst of Patient Contact Operations role is a key member of the Company's Contact Center Operations Support team with the responsibility of working with the Director - Contact Center Optimization to collaborate with cross-functional teams to define and document configuration management requirements, ensuring accurate and up-to-date configuration data. DUTIES INCLUDE BUT ARE NOT LIMITED TO: Maintaining the configuration management database. Oversee the tracking, identification, and control of configuration items throughout their lifecycle. Develop and maintain configuration management plans, policies, and procedures to adhere to industry standards and regulatory requirements. Conduct comprehensive configuration audits and reviews to ensure consistency, accuracy, and compliance. Conduct monthly scans of all environments. Maintain version control of operational configurations for hardware and software. Participate in the selection and deployment of configuration management tools and systems. Work closely with stakeholders to resolve configuration-related issues and discrepancies. Stay current with industry trends and best practices in configuration management. Applies technical knowledge and understanding of business processes to recommend opportunities for optimizing business process through utilization of technology. Translates and documents requirements into detailed program designs to present to leadership Manages small projects, tracks project progress, identifies risks, communicates risks, status, and assesses potential impacts to the business. Sphere of influence - Mid to upper management Skilled at performing database queries of the application database to provide data Committed to and supportive of all policies and procedures and the monitoring and enforcement of them. Completes work independently with limited supervision. Provide guidance to all levels of Management and other applicable leadership to resolve internal and external needs or issues. Adheres to Code of Conduct. Performs other duties as assigned. KNOWLEDGE, SKILLS & ABILITIES: Excellent communication (oral and written) skills, particularly in writing practical and data-driven proposals. Strong attention to detail including proven ability to prioritize competing initiatives simultaneously. Robust analytical skills with the ability to use solid troubleshooting techniques with data analytics. Ability to think tactically, persuade stakeholders, and execute methodically. Knowledge of relational database structure and ability to monitor processing to identify issues preferred. Experience in related industries a plus (e.g., healthcare, contact centers, financial, data analytics and processing). Experience with Microsoft Excel, Teradata and SQL server preferred. Creative, entrepreneurial approach to configuration/technology possibilities. Knowledge of hardware and operating systems. Proven ability to identify issues and recommend solutions to others. Experience with all phases of complex projects, including ideation, development, and implementation. Experience with creating and presenting reports to all levels of corporate structure. Knowledge of Contact Center Configuration/Reporting/Dialer Knowledge of the Genesys Cloud Platform preferred. COMPETENCIES FOR THE ROLE: Strong communication skills - Strong verbal and written communication skills. Ability to ask probing questions and listen to understand and document business needs/issues. Communicates clearly and concisely. Able to develop and deliver formal presentations and lead meetings with management. Problem Solving / Decision Making - Obtaining information and identifying issues and relationships relevant to achieving a goal or vision; committing to a course of action to accomplish a goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values. Customer Focus - Seeks to understand the customer, creates customer-focused practices to prevent issues, and assures customer satisfaction. Planning and Organizing - Establishing courses of action for self and others to ensure work is completed efficiently. Able to manage a number of projects/assignments. Quality Orientation - Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over several time period cycles. Continuous Learning - Identifying new areas for learning; creates and takes advantage of learning opportunities; consistently gains knowledge and skill on the job and learning through their application. Building Partnerships - Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units, or organizations to help achieve business goals. Innovation - Views difficult situations and/or problems as opportunities for improvement resulting in innovative solutions while trying different/novel ways to embrace change. Tactical Execution - Oversees the development, deployment and direction of complex programs and processes along with back end audit confirmations. Project Management - Assesses work activities and allocates resources appropriately. Organization - Proactively prioritizes needs and effectively manages resources. EDUCATION: Bachelor's degree in Computer Science, Analytics, Information Systems, Business Administration, Engineering or a related field of study required. Equivalent relatable experience may substitute degree requirement. EXPERIENCE: 5+ years of experience in related positions for Configuration/Contact Center Healthcare/Contact Center/Genesys Cloud experience is preferred