Case Manager jobs at Pioneer Human Services - 14 jobs

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services! We are currently looking for a Health Coordinator II with a passion for human services. This is an exciting opportunity to be involved with an organization focused on racial justice, second opportunities, diversity, equity and inclusion. WHO WE ARE - Our Mission We empower justice-involved individuals to overcome adversity and reach their full potential. For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024. WHAT WE OFFER At Pioneer, our employees are important. That's why we offer a Total Rewards package that includes compensation and benefits to support employees' health, security, and balance. Compensation: New hires start between $20.77 and $25.22 based on experience, qualifications, skills, competencies, internal equity, and market factors. While the full pay range is listed for this position for pay transparency, individual compensation is determined by various factors and may vary within the posted range. Benefits: Eligible after 30 days of full-time employment (minimum of 30 hours/week): * Medical * Flexible spending * Dental * Vision Additional coverage after 60 days: * Life * AD&D * Disability Other benefits: * Dependent Daycare Flexible Spending * Tuition assistance (100% for bachelor's, 50% for graduate programs) * Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution) * Employee recognition programs * Public transportation discount * Employee assistance program (EAP) WHAT YOU'LL DO Under the administrative and programmatic supervision of the Assistant Director and in accordance with company policy, goals and purposes, the Health Coordinator II is responsible for organizing the medical and psychiatric milieu during each assigned shift. The Health Coordinator II operates effectively, in accordance with physician's orders, and in alignment with program needs. This role works closely with internal staff, community providers, pharmacy staff, and provider(s) to assist is gathering/relaying necessary information to effectively assess and manage client integrated health needs. This job is distinguished from a Health Coordinator I by the increased knowledge of the medical field and the responsibility of auditing MAR, Physician orders, ANDS, and shift reports. * 2 years' previous experience working with marginalized populations. * 2 years' previous experience in health services * 1-year previous experience working in a residential treatment facility. PRIMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES: Client Service: * Assess individual risk, needs and barriers using validated tools and techniques, assure client and facility safety * Practices Motivational Interviewing (MI) and skill development. * Interprets and explains program policy and goals to each client as needed through new client orientation. * Aids in the client's educational process- including conducting health education classes and teaching various aspects of self-care. * Monitors and records self-administration of medications, verifies and maintains MARS for accuracy and errors at shift-change. * Provides a safe and healthy environment which includes maintaining, cleaning, and disposal of equipment and supplies according to policy and procedures. For example: cleaning med rooms, defrosting refrigerator, disinfecting vital signs equipment and health services office. * Assists in maintaining storage of medications, places orders and returns clients medication according to pharmacy services policies. * Assists clients in meeting health and safety needs in accordance with each individual's stage of recovery as well as program policies. * Provide basic first aid and first point of contact for emergency service deployment when needed * Gather/relay necessary information regarding physical and behavioral health needs such as health/medication history, self-reported vital signs, diagnoses and/or symptoms. * Assists Licensed Nurses (Registered Nurse or Licensed Practical Nurse) and Psychiatrist with admissions intakes with ANDS, physician's orders, and MARS generation, and medication input into Credible. * Audits the MAR, physician orders, ANDS, and shift reports. * Ensures current medications are available, faxes medication orders to pharmacy, alerts pharmacy when client is no longer in services, checks in medications to the unit upon intake and delivery from pharmacy and adds new medications to the MAR. * Schedules clients for weekly appointments with medical personnel and/or psychiatrist. * Ensures that proper hand washing, hygiene and infection control techniques are exercised. Coordination of Services: * Transports residents to outside appointments in accordance with program policies and contract stipulations. * Conducts medical intake of incoming program residents. * Coordinate and document client intake and discharge including financial, medications, and secured belongings after hours. * Coordinate both internal and external services and referrals based on provider assessment. * Support service navigation as the primary liaison for clients regarding medical concerns. File and Document Management: * Ensure all necessary notifications are completed on your shift. * Complete all eligibility assessments and follow-up assessments in database * Ensure all client information is accurate and updated from intake to discharge for continuity of care * Record routine case notes and touch points documenting progress and services * Review reports with team to identify service gaps and necessary support services * Provides training, and support to HC and other program personnel. * Promotes and models teamwork, professionalism, and collaboration with co-workers. QUALIFICATIONS: REQUIRED * High School Diploma or (GED/HSEC) * 2 years' previous experience working with marginalized populations. * 2 years' previous experience in health services * 1-year previous experience working in a residential treatment facility. * Must be able to obtain and maintain Agency Affiliated Counselor (WAC 246-810-015, and RCW 18.19.210) within 60-days from the date of hire * First Aid/CPR certification before first independent shift. * High level of written/verbal communication, customer services skills, efficiency with independent task management and ability to show attention to detail. * Proficiency in Microsoft Office Suite, outlook, and Internet navigation. * Experience working with electronic records management PREFERRED/DESIRABLE * Medical Assistant Certification EEO Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. EEOC is the Law/EEO Policy Statement Pioneer Human Services is a Drug-Free Company Pioneer Human Services is a drug free company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.